Best Plumbing Services in Columbus, OH

The office staff was very polite and helpful. They bailed us out last minute after a different company failed to show up. The truck actually arrived a few minutes early and he got right to work. They charge by the hour and he didn't lag or miss a beat, got to it and kept at it until done. Cleaned up well and everything back in order. Would definitely recommend. Not five stars because they are expensive! But saved us and did good work.

Sewer Pro will be our plumbers from here on out.  We had another plumbing company come out to our house earlier this week and they told us that we had a serious sewer line issue that needed to be address as soon as possible.  They also quoted us an exorbitant amount for the repair.

We reached out to Sewer Pro for another quote. They looked at the video from the other company and in their professional opinion after seeing it they did not see any need for immediate repairs or the urgency the other company was stressing, but the owner offered to still come out to the house.

Tom came out today and listened to our entire story. He even inserted his own camera in our sewer line just to get a better idea of the condition of our line with his eyes. He shook his head and said that he sees nothing that indicates we need any repairs.

Tom did not charge us anything for his visit today or the quote and he saved us from being taken advantage of a predatory plumbing company in the Columbus area. We could not be more thrilled to have had Tom out at our house for a second opinion.

If you need a honest, local plumber please give Tom and Sewer Pro a call. They will treat you fair.

Wow. I was blown away by the service & honesty of Windsor Rooter/Plumbing. You know how sometimes you come across that honest, down to earth company that you'd be happy to do business with? Windsor is hands down one of those companies.
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We needed a plumber to fix what we thought could be a root intrusion, a clogged main, or a break in our main sewer line. My wife gave me the name of two companies, that she had researched, to call and set up initial appointments. Windsor could not do the day of but I was promptly scheduled for the next day. It was a breeze to make an appointment with Windsor.

The other company, could come that day but, couldn't give me even a ball-parked time frame of when they would be there. I got just a 30 minute warning call that they were on the way. The other plumbing company quoted that the repair basically required ripping up part of our driveway to replace sewer pipe and the addition of an access pipe. This was to eliminate their diagnosis: a clog cause by an intrusive tree root into the terracotta sewer pipe.

As with any possibly large home project we always seek out additional opinions & quotes... And boy, am I glad we did!

Justin, the guy that met me for the appointment was honest & straight forward. I gave him the run down of what the company the day prior had told me and we decided that he'd run a camera down and give me his analysis of this 'let's rip up your driveway' root intrusion.

Pretty sure that we he came across the root that he said something along the lines of, 'That's it?'. After running a camera down he let me know that he would not feel ok with ripping up a driveway to fix that small intrusion. That there were much less invasive ways to handle this small amount of root in the sewer line. He did point out a spot a little further into the line from the dreaded intrusion that at some point might become disjointed at a bend in the pipe- something that the initial company didn't mention.

All in all, a root intrusion that nearly cost us a massive chunk in repair costs was handled for far less.

Great contractor to work with. Does excellent work. I highly recommend Ryan and his crew.

This is the second time I've used Mr. West's services for my plumbing needs.
As usual he did an excellent job.  Very professional.  
When he makes an appointment with you he keeps it and shows up when he says he will.  
I will gladly call him again if I have other plumbing issues.

Thank you Eddie, you are the best.

Deb Freitag

To begin with the tech was great, he was very polite and explained exactly what was wrong with my hot water tank. It was under warranty so I just had to pay for installation which I was presented the bill of 397 dollars after installation which I paid before he left. This took place in October, today I get a bill for 99 dollars which I thought must be a mistake in billing. I called and was told the bill I received was for diagnostics and that they had e mailed me a bill. I am not the best at checking my e mails, didn't know why they would have billed in this manner and was not told I would get a paperless bill and that diagnostics was not included in my installation. I did not discard a e mail from them so I typed Jons plumbing in my e mail search and there was no email from them. This is the first and last time I will use them, there are different options out there. Office staff was not very friendly in explaining why I had not received a bill previous to this, I was under the impression that my bill was paid in full the day the tank was installed.

As the other review said, it is never a good thing to need these guys.

I called and got a voicemail. The person Ken sounded like a great guy. He also gave his prices up front on the voicemail so there were no surprises.

He didn't show up at my house, his son did. I thought great, a young kid who is going to do a half *ssed job and leave a mess while being a disrespectful brat. I was pleasantly wrong. From the minute he walked in the door, he was great. We conversed about my dog, which would normally scare people coming in. We talked about the issue and he went right to work.

Fifteen minutes later, the kitchen sink was clear again. He even gave suggestions on keeping it that way.

He insisted upon cleaning up, even though I told him not to worry about it.

This was by far the best experience I have ever had with a company like this.

We have now called Scott twice.  The first time was for a leaking outdoor hose.  The second was a true emergency with standing water in our basement bathroom.  He was at our house in 15 minutes despite it being 7:30pm.  I was tremendously impressed!  Then today he replaced out water heater ahead of schedule!  We have hot water again!!!  Scott is a true craftsman and great with customer service.

Just completed my spring checkup, and once again, all Techs, Electrical, Plumbing, and HVAC, are courteous, professional, and provide services that are spot on. Folks, the Carps Club is worth your money; sign up and you won't regret it.

Sincerely, Devoted Clientspring

Scott

Had an appt scheduled for more than 2 weeks to have Long's Plumbing replace an outside faucet and a broken water line to that outside faucet. Appt was scheduled for 9-11 am. I called at 11:30 am. They are running behind schedule. I called again at 4:30 pm. Yes, they will still be out today. It it now 8:10 pm. Do you still think they are coming? No call. No apologies. I've wasted an entire day, waiting for a plumber.
My time is just as valuable. VERY UNPROFESSIONAL !!!

Extremely unprofessional. Boasted a free estimate. Came in look under the sink advise that oh it just needed to be tightened up. That'll cost you $55. I advised him it was supposed to be a free estimate. He then said I'm out of here. As he left out the door he called me a f****** b****.

Robert Jarrett was contacted to complete my basement project. He didn't complete the painting, drywall and laid warped flooring. He stated he would correct the issues. He is MIA after being paid. Haven't been in contact with him in over 6 mos

This is the very last company that you would ever want to hire. Does not deserve even one star.

These guys ripped me off big time.

I needed an new tub shoe and shower valve/trim kit/tub spout installed. Their plumber replaced the existing copper with compression fittings and plastic tubing. This was corner cutting of the highest level. We expressed that we were not satisfied with temporary fittings and needed permanent ones. He then installed nipples to attach the pieces of tubing that he had previously plumbed in. When he left, our showerhead was dispensing water even though the diverter knob was not engaged.  He came back out and could not figure it out; he changed literally every component except for the incorrect plastic tubing and nipple fittings, and then threw up his hands, completely clueless. I tried to explain that he had restricted the flow causing the valve cartridge to prematurely divert water to the shower head. He refused to believe me. He then gather up his things and left, taking my shower trim kit lever handle with him.

He took many hours more than expected to do the work, coming back several times in several days and couldn't figure out the problem he had caused with his own incorrect plumbing. He left with parts we bought and wasted us $500 dollars. He made a mess and didn't clean it up. He took a dump in my toilet while he was there and left it for me to admire.

I contacted the company to make things right. They refused.This company is a joke.

UPDATE: it's been over a year ago and I am STILL pissed about the way these morons treated me. but, bright side, because of this pathetic excuse of a plumber and a study in how to provide the WORST customer service, I took it upon myself to learn how to plumb. I tore their 'work' out and did it myself. So ... thanks? I guess? Thank god I'll never need to call you idiots again anyway. Best of luck. You're gonna need it.

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