Best Plumbing Services in Columbus, OH

Helped with installing a laundry wash sink - they did an excellent job. Super professional and very responsive - will work with the again!

Bob is the most reliable plumber you could ask for. He has helped us out of multiple plumbing emergencies and he is fast and efficient. He always gets in contact with you quickly, and makes you feel like a priority. I can't express how great a guy he really is.

Called them this morning for plumbing issues and by this afternoon it was fixed. Ben did a great job I highly recommend their plumbing services!

Thanks to Ryan. He came out and resolved an issue that same day. Excellent communication and customer service. Went above and beyond to accomplish the task. Thanks, Ryan!

Great and timely service, always thorough, communicative, and providing a friendly face. This company has served for many years in the Columbus area and have outstanding knowledge about your plumbing needs. Their prices are fair and they always get the job done!

This company is horrible and has left me feeling conned. Last year I pre-purchased the 'Gold Package' service plan which included a spring opening, a fall winterization, and one lawn aeration. During the spring opening the technician opened the system and flagged 8 sprinklerheads that needed replacing. Luckily, I decided to run the system myself before committing to have the work done and the 8 'broken' heads still worked.

The winterization was a complete mess and was incorrectly done by their employees. Below are the problems they caused.

1) When clearing the water out of the pipes, the employee was in a hurry, turned the air pressure way too high and popped off a sprinkler head.
2) The water was not cleared out of the metal pipe leading from the basement to the exterior of the house causing the pipes to freeze and burst over the winter.

I had a separate irrigation company look at the system and they agree these were due to their employee's errors and should be common sense for anyone working at an irrigation company.

In addition, AK is very disorganized. They no showed twice to winterize the system after confirming both appointment times through email. Each time I had to take a half day vacation to be home during the 4 hour window. I also had to call/email 3-4 times to have my yard aerated, each time they said their system showed it was already completed.

These errors have cost me hundreds of dollars to fix/replace. I've called and tried contacting AK through their site trying to recoup some of the cost and have not gotten a response.

Reached out for assistance with a plumbing job via thumbtack. Have waited a week for someone to respond to ask me more about the job, give me a quote, something. This is very poor customer service. I was hoping to establish with a local plumber for this job and any future jobs. I guess it will not be Fraley Plumbing and Repair.

I called this company in a pinch when we thought we had a clogged main drain. These guys at the Drain Dr figured out that the septic co that was paid $260 yesterday pumped the wrong tank. They were fairly priced, flexible and very professional. Will definitely use them in the future!

I have used them a couple of times- they came out quick, professional, fair price. One time the issue was was user error and he fixed in two minutes and didn't charge me for being a moron :). Now that's integrity and good service!

Chris Kolb the owner of the company came out to give a quote. I had used them before to put in my irrigation system. I was expanding it to the backyard. Chris gave a bunch of excuses on why he couldn't do the job, or all the work he had to do to complete it. I asked if he wanted to do the job or not. He asked for his quote back. Took it out of my hand walked away ripping it up. Completely rude and unprofessional. They lost a long term customer today.

****BEWARE**** This is a scam operation. I hired Handyman Guys to have an under-sink leak addressed and the baseboard repaired. He told me he was finished and it looked like he completed the work, so I paid him. After he left, I realized the new baseboard wasn't fully attached so I lifted up the corner. Lo and behold, he left the rotted and moldy baseboard under the sink and just put a thin cosmetic layer over it to look like he had actually done something. Oh, and the sink is still leaking. ***ZERO STARS***

I've tried this company for several items (plumbing, electrical work, heating and air) and every time it's been a worse experience. I kept trying to like them because I like the idea of using one company for all my home maintenance issues. The people that take the appointments do not listen or rely the right information to the technicians, so when they come out to do a job they have no idea what's going on.

For example, I called to do a tune up on my heat pump, made an appointment and told the lady we had a an all electrical system (no gas). The technician that came out had never worked one a heat pump or electric furnace before- he did nothing and actually did damage to our heat pump. Such a waste of $100!

This is just one example. Every time we have used this company there has been some sort of issue. Never again!

Don't waste your time and money- go elsewhere!!

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