Best Plumbing Services in Massachusetts

When my HVAC failed on a Saturday, and I was leaving Monday night on a business trip I was convinced I was totally out of luck.  I called Buss Mechanical Saturday afternoon and Matt came over and looked over my system, even recharged it and then used a leak detector on it.  Unfortunately the compressor was not able to hold a charge and needed to be replaced.  Matt came back on Monday and had everything finished by mid-afternoon and I caught my evening flight.  Excellent and responsive service, will be using Buss Mechanical for both my home and business HVAC needs.

mark came on time and did a fantastic job! Very professional and reasonable. Would absolutely hire him again!

Excellent service. Responsive to appt request. Definitely use them again. Very professional

Paul did a great job replacing our dining room chandelier from the 70s! We look forward to working with you on future projects, Paul! Thank you, again.

Mike was great. I didn't even realize my water heater was still under warranty, so he was very helpful in figuring this out and bringing me a new one. he fixed all necessary piping issues left by previous installer. He was also able to show up on fairly short notice and communicating with him was easy. I ll be using him again.

Eric is awesome. He did our two bathrooms after a remodel and is now doing our kitchen. He has a great team, they are all a pleasure to work with.

Tony was excellent, I highly recommend him -- did an amazing job and very clean, taught me a few things also.  Hope to have him back again, thanks again

Not happy with the consultant that came to my home to look at my old heating system with a possible purchase of a new system. Was not familiar with Mass Save  rebates. Received quote and was over the top  expensive. $14,135.00.

I use Donarumo Plumbing for all my properties. Matt and team are responsive, show up on time, and are skilled plumbers. Online invoicing and bill payment makes everything so simple. Highly recommend.

My hot water heater was leaking and I called Craig and he said he could be at my place ASAP. I was on my way home from work so I told him 25 minutes. He was waiting for me when I got home and rushed an order in for a new hot water heater before they closed.  Craig knew right away that the vent above the heater was not up to code so he also fixed that for me. He did all of this in just a few hours and also cleaned up the mess in the basement my leaking hot water heater had caused.

I would definitely use Craig again!  I've already recommended him and to someone in my building.

We recently had Mike from M & M helped replace our gas water heater,
He is professional, polite, neat and knowledgeable.
His estimates were accurate and the rate was reasonable.

Very positive experience working with Mike, definitely our first pick in future needs and would recommend him to my friends.

Haven't worked with Mark in years, but I knew him when he was first starting out and he's one of the most honest and conscientious guys I've ever known in the trades.

We recently had Chris' team at our home for an emergency toilet repair.  They came same day and were quick to diagnose and replace the offending valve.  They could not have been nicer or more professional. Great service!

The condensation pump to my apartment furnace recently went on the fritz and so I contacted I & C Mechanical to get a possible replacement and since I am out of town. I also figured that since I am having someone come, I would also have them service my furnace.

This seemed very straight forward to me. The pump with an issue is a small unit that is located on the side of the furnace. To my knowledge, all that is needed is to unplug the old and plug in the new one. A new pump retails for about $45. If I were at the apartment at this time, I would certainly do it myself.

Anyway, I am totally willing to pay for someone to change the unit and have my furnace checked. I thought this was a pretty easy request, but I was wrong. I & C responded that they would charge $245 for the first hour of the installation of the pump plus the parts. This seemed like a lot to pay for someone to plug something into a wall but I figured that I would at least get someone to check my furnace within that hour - nope they won't do that. To check the furnace they would charge an additional $245 for the first hour.

So what could literally be a 25-minute job, plug in the pump, and check my one-bedroom furnace would cost $490 in labor + plus the parts.

Their pricing is ridiculous and they couldn't clearly explain how it made any sense. Buyer beware, do a little research before you hire someone, and be careful that they don't charge you $245 per task.

They did a fine job replacing my hot water heater ($3k+) but within a day of them doing so I noticed the neighbors AC (immediately next to heater and in a tight spot) was leaking. Pipes like this don't just break, they get bumped or kicked. Company acknowledged they likely broke it, but charged $379 to fix it. I'd avoid, plenty of other options

We have used Beacon Hill Plumbing for many years, for large and small jobs. They have always been helpful, responsive, and professional. However, it never occurred to me to rate them on Yelp.   However, recently we were told by an appliance repair technician that we should call a plumber, because of a suspected gas leak. The gentleman who answered the call seemed to take the issue far more seriously than the repair tech, and committed to getting someone over to check it out as quickly as possible. Less than 10 minutes later, the plumber arrived and checked the gas line. It turned out that there was in fact a gas leak. Within minutes he was able to track down the shut off. After assessing the situation, he called his assistant describing the materials needed and got to work removing the damaged pipe. After the assistant arrived with the parts needed, the pipe was replaced in no time. They fixed a potentially dangerous situation quickly and more importantly safely. I highly recommend Beacon Hill Plumbing for jobs both large and small.

I wrote a review for Papalia Plumbing a few weeks ago that has mysteriously disappeared from this site but it is worth re-writing.
  I was in a panic when I woke up to a flood in my basement and a broken water heater. I went to the phone book and made and appointment with someone but I was apprehensive because I had to spell the name of my street three times (easy one) and I think I woke the guy up ( 9:30am).He didnt ask any questions.
  I decided to try another and right away the experience was completely different. The woman was so friendly and concerned...asked appropriate questions (what size heater, gas or electric) , that I decided to cancel the first one and go with Papalia. I was going to be alone and I felt more comfortable with these people.
 They called 15 minutes before the plumber arrived and then there was Travis to save the day! The work was done quickly and efficiently.  The area was left cleaner than when he came certainly and he explained everything to me. I see a lot of people complaining about the price but you get what you pay for and I am completely satisfied and grateful.

I have mixed feeling about GEM.  

I have called them three times and used them for repair twice.  

First time I called it was for a leak in the bathroom.   It was causing a waterspot on the ceiling.  They came over and wanted to cut the dry wall open.  I thought they would have some little pipe camera unit to check but they did not.   I sent them on their way.  $99 service fee.   No big deal.   I ended up doing the repair myself and didn't have to cut the drywall out.  

Second time I called was to install a little baseboard heater for the crawl space.   It was also to remove an old heater and also to reroute a 120volt outlet.   The two electricians that came out were very nice.  The cost was $1000 which I thought was fair for a crew of two for 3 hours of work.

Third time I called was to tack a loose shower valve.   The drywall needed to be cut out and the shower valve reattached to the stud.  I bought an access panel that they installed.   It took about 20 minutes and the cost was $550.  A bit steep but atleast I didn't have to do it.  

I called them to ask about a wax ring replacement for a toilet.   They told me 555+99 service fee.   Now that's crazy.   That is nearly triple most plumbers are charging.  

I called Woods Rooter and they did it for $200.  

So yes GEM is expensive.   They are easy to contact and responsive but is that worth 2 or 3 times more?   I don't think so.