Best Businesses in Atlanta, GA

Had some work done in my front yard 2-3 years ago cause the water pipe was leaking near the sidewalk. Now it's leaking again and I paid $800 to get it fixed, come to find out the plumber told me that a lot of the parts weren't even supposed to be used for something underground, and that's why it happened again so soon. Called the company and no call back. Would love some communication on this.Thanks

Called in the evening  and was told that i would receive a  call the next morning to  schedule a call which was fine. After 10 am on Friday morning Called back and was told I would receive a call around 3 in the afternoon and that they could probably take care of my small replacement.  Still have never received a call.

I have used this firm for various jobs at my home and have been completely satisfied with the quality of work as well as the cost for the completed job.  I will definitely be using this company for all of my plumbing needs.

I've used Dale on several houses I've renovated, and he's definitely the best plumber I've ever used. He's very honest and always does a great job. I wouldn't use anyone else.

Beware of doing business with these folks - I would definitely think twice before using them again. We called around for several plumbers to get quotes to not only install a disposal in our sink but also to repair a hose that was leaking. We spoke with Tracy on the phone who gave us two options (.5HP unit and .75HP unit) for the disposal and quoted us to repair the hose. We specifically asked for differences in disposal types and if the height of our sink would impact the installation. She assured us that it would not be an issue and that someone could come out the same day. When Stan, the plumber, came to our home he informed us that 1. He could not install the disposal without redoing all of our under-sink plumbing so the quote would be almost double what we were quoted and 2. He would not even attempt to fix the leak in the hose. We obviously did not want to pay over a thousand dollars for a disposal, and we still had the issue of the hose to worry about. He then told us that since we weren't going to use his services (which were significantly higher than the quote for the disposal and he was unable to fix the hose) he would be charging us the fee to have him come out. We discussed that we were upset that we were told over the phone a quote and then were told significantly higher on the phone. His response was that Tracy was not a plumber. This would be understandable if she had been unable to give us a quote at all - additionally, it appears from their website that Tracy is the owner. That day, Tracy called for payment. Again, we attempted to tell Tracy that we were unhappy that she had quoted us one thing and the plumber could not fix our issue and we were grossly underquoted. Tracy continuously interrupted us and was very rude. Rather than even hear us out, she then threatened to put a lien on the home if we were refusing to pay the $55 service fee. Between the threats, attitude, and gross misquoting I would absolutely never recommend Panacea. We thankfully were able to find another plumber in the area who successfully fixed the leak and installed the disposal no problem, and charged us about the same amount as the original quote from Panacea. Panacea was incredibly unprofessional and the practice seemed slimy from our experience, certainly be aware of the risk if you are forced to do business with them.

Mike did an excellent job. He installed a water heater for me. He arrived promptly & was very knowledgeable & professional. He was able to answer all of the questions I had & any additional questions I had he was easy accessible. Price was on point. Highly recommended services. Thanks for getting me back up & running!

THIS IS A SCAM!

Paid 25% up front, had 3 appointments, and nobody ever came! I was told to pay via Zelle to 720 589 2356 which is registered to a Vanessa.

The # I had been texting with was +1 (470) 250-5970. They refused to talk on the phone, told me I would have to wait 6 months for a partial refund, and even suggested I don't pay the worker that comes out for service! This is insane.

Can't say enough good things about Marty the Plumber.  Reasonably priced, friendly service, and they always get the job done.

Called me at 11:00am to tell me they MIGHT have a free technician available mid to late afternoon, I asked him if he was going to acknowledge THAT MY APPOINTMENT WAS FOR 8:00 AM!!!!!
He didn't want to talk about that, told him I've seen enough of your company, anyone who company is so poorly run and so discourteous can't possibly expect me to let them touch my house, cancelled immediately.
My recommendation is to call anyone else, they might at least show.

Please read this complaint, as well as previous complaints on Yelp and sites like the Better Business Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs.  

To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote.

Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.)

At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: rock excavation and irrigation repair. I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400.

When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house isn't on Stone Mountain, and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business.

Steve advertises himself as a Licensed and Independent Plumbing & Heating Contractor. I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.)

On my invoice, Steve asserted that parts for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400.

After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused.

At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged.

My goal in writing this review is to make sure that no one else makes the mistake of trusting this man.