Panacea Plumbing

I called Panacea to repair/replace my drain/sewer lines under house. Sent pictures and was told to let it dry then call back. I called was treated like I knew nothing then was told that they weren't interested in my job. They are horrible and shouldn't be in the service business at all. The phone lady ain't a plumber don't listen to her!

The guys at Panacea just left our house after, once again, performing top notch services. They have become our go-to plumbers. Honest, prompt, friendly, knowledgeable, and fairly-priced. Who could ask for more?

We were very very happy with the entire job that they provided. John was a pleasure to work with.

Will definitely use Panacea again!!

Our main water line bursts on Saturday morning at 2 a.m. Panacea was able to come out the next day to fix the main water line as well as replace our valve shut off (in garage) at no extra cost. My father left his faucet on in his in-law suite and his sink overflowed and water leaked into our foyer. John and Christian helped me clean up and gave me advice again, at no charge. 3 days later in the most humid dates of the year we have no water damage (fingers crosses). John and Christian were amazing. Panacea is the best plumbing service hands down!!!

Great company, very responsive and knowledgeable.
Finally a plumber, who can address all issues involved with plumbing!
Highly recommend!

Curtis McMillen with Panacea Plumbing is the best plumber we have ever had. He was incredibly professional, knowledgeable, courteous and extremely accommodating. He was speedy while also taking the time necessary to do the job correctly. He gave a very reasonable price and when he was able to resolve the issue with less work, he made sure to charge appropriately. We have already recommended Panacea Plumbing to our neighbors and will definitely use them again.

Professional, fairly priced, called with a 30 min notice before arriving, and were quick to arrive. And great sense of humor. Wife and I argued over what clogged the drain and when they sent the invoice, they sent with a sense of humor.

Called these guys twice.

Once to replace a Bathroom Faucet.

The second time to replace 15' of sewer line that was penetrated twice, by tree roots.

I would Highly Recommend them for Good Work,  a Good Knowledge of Plumbing Issues, Honesty, & Fair Pricing.

I know if needed, I'll call them First !

My husband and I just moved into a home and did not have any hot water- They were able to fix the water heater in 2 minutes and also gave us quotes very quickly for a couple other projects we wanted to do in our master bath. The two gentlemen who came out were super informative, polite, and responsive. They charged a very reasonable fee for their time that day and we will be using them for our plumbing needs moving forward!

Had a leak in our basement kitchen sink.  They came out the same day and fixed the problem and best of all there was no sticker shock at the end.  Highly recommend Panacea Plumbing!

Beware of doing business with these folks - I would definitely think twice before using them again. We called around for several plumbers to get quotes to not only install a disposal in our sink but also to repair a hose that was leaking. We spoke with Tracy on the phone who gave us two options (.5HP unit and .75HP unit) for the disposal and quoted us to repair the hose. We specifically asked for differences in disposal types and if the height of our sink would impact the installation. She assured us that it would not be an issue and that someone could come out the same day. When Stan, the plumber, came to our home he informed us that 1. He could not install the disposal without redoing all of our under-sink plumbing so the quote would be almost double what we were quoted and 2. He would not even attempt to fix the leak in the hose. We obviously did not want to pay over a thousand dollars for a disposal, and we still had the issue of the hose to worry about. He then told us that since we weren't going to use his services (which were significantly higher than the quote for the disposal and he was unable to fix the hose) he would be charging us the fee to have him come out. We discussed that we were upset that we were told over the phone a quote and then were told significantly higher on the phone. His response was that Tracy was not a plumber. This would be understandable if she had been unable to give us a quote at all - additionally, it appears from their website that Tracy is the owner. That day, Tracy called for payment. Again, we attempted to tell Tracy that we were unhappy that she had quoted us one thing and the plumber could not fix our issue and we were grossly underquoted. Tracy continuously interrupted us and was very rude. Rather than even hear us out, she then threatened to put a lien on the home if we were refusing to pay the $55 service fee. Between the threats, attitude, and gross misquoting I would absolutely never recommend Panacea. We thankfully were able to find another plumber in the area who successfully fixed the leak and installed the disposal no problem, and charged us about the same amount as the original quote from Panacea. Panacea was incredibly unprofessional and the practice seemed slimy from our experience, certainly be aware of the risk if you are forced to do business with them.

We have had mixed experiences with this group. In job 1, they helped to re route some pipes to our dishwasher, which was great and worked perfect. We have been very happy with the results. In job 2, one of our showers was only putting out cold water. I replaced the cartridge with no luck. They came and inspected for $50 and told us they would need to cut into the wall to replace all the piping. After they left, as a last resort try, I turned one of the valves that was just beyond the balancing valve, and boom, back to normal. I feel dumb for not checking but was also disappointed that they had not. In job 3, our main water line blew and they came out . Charged us $50 again. Told us that we should hire a leak detection company (cost 375) to determine the leak location, then they would come out and replace the entire water line....which made zero sense. Why would we need to know where the leak is if they recommend replacing the entire water line? They also indicated that they preferred that who ever quoted the work should do the work, and they could do it 5 days later. I asked if someone else could come do it sooner, and
They said they would check and call me the next day, never received a call, even now. Just made no sense. Unsure of how the work structure is for this company, perhaps each team gets paid based on what they do, in any case, just didn't make sense to go with them. In jobs 2 and 3, it required some critical thinking, and in both cases, we were disappointed. We tried and were happy we did, but would not recommend them for jobs that are not 100% clear . We do recommend them for things in which you know what needs to be done and can tell them what that is.

We had issues with pinhole leaks in our long horizontal runs of copper pipes. Panacea came out, gave us an estimate for close to half the cost of the closest competitor, and finished a massive repiping project in less than a day while we went about our daily activities with the house full during the pandemic.  They were efficient, thorough, and thoughtful. I highly recommend them!

Can't say enough about my experience with Panacea. John Smith is a knowledgable, caring, and hands-on owner. He's just as concerned about the homeowner as he is about ensuring a job well done--both are a top priority. We had our water heater replaced, and are immediately pleased with the results. Better water pressure, and better temperature control. He didn't sell me on a top of the line heater, just the right one for our home. Give them a call.

I used Panacea last year to repair pin hole leak, and again this past week to repair and replace leaking tub faucets.  Very satisfied with work, and reasonable pricing.

We used Panacea to repipe the the copper in our East Cobb home this past week. Very pleased with crew that moved efficiently and professionally to complete the job in our three level home. Six pinhole leaks over past few years led to making this investment in peace of mind and eliminating a hinderance to selling down the road. Changed our 11 year old water heater at a fair price while on site. Three days total time to arrival and completion. Clean up was terrific. Highly recommend having them provide estimate this for you ... Thanks to Mike and Chris and all!

I had several plumbing issues, the worst being a watery mess under the sink. Also, I had a link from the ceiling from a pipe above a shower. From the time I called through the completed repairs I could not have been happier. The person taking my call was friendly, professional, and helpful. The plumbers who came notified me when on their way and when in the drive. They were very nice, careful, and knew what they were doing. They cleaned everything they had fixed and made certain all was in good order before they left. Curtis McMillen is the best plumber I've ever had in the house. The price was very reasonable. I have already recommended Panacea to several friends.

We've had four companies come out to give an estimate on the secondary problem that Panacea discovered during their repair on 9/3
All FOUR told us that the copper pipe they used was not a good choice for going into the house AND that the $850 they charged is about double what it should have been.
Panaceas estimate for the other needed repairs are $1000 higher than ANY of the other four companies.
So angry to feel so taken advantage of during this difficult time in our lives.
Beware!

Panacea was referred to us by our irrigation company.  We were told that Panacea has worked with the irrigation company before and understands how to work around the sprinkler system. We hired Panacea on that basis. When Panacea replaced the main water line from the street to our house Panacea used a Ditch Witch which damaged our sprinkler system and a drainage conduit.
In the proposal, Panacea stated that it was not responsible for damage to sprinkler systems.

Aside from the above, the waterline appears to function well.

After having two great technicians out for a Leak repair about six weeks ago, I scheduled Panacea Plumbing to install my new Dishwasher. Mike and Jack seemed to work very well together and after we discussed what my expectations were and sharing what issues I had had with the previous Dishwasher, they provided a reasonable installation and haul away quote and got everything installed in a timely manner. Initially, the Lowe's Delivery had a two hour delay, but the guys worked around the schedule and got me fixed up. Ran a load after they left and another this morning and we are in great shape. Thank you again Mike and Jack! And to Tracey, thank you for helping get everything scheduled. I sincerely appreciate you working with me.

Very expensive! We had a small leak problem and ended up paying $750 for half of a solution for 2.5 hours of work.

So after having Panacea come out to repair a leaking pipe, it was suggested that they either jack hammer through my floors/slab or repipe my entire house. I had another plumber out yesterday for a second opinion/quote. The leak was not under our slab and was repaired within about 30min. Also, we do not have polybutylene pipes throughout our home (we have copper), so if we have more leaks in the polybutylene service line, we would only need to repipe from our meter to our hot water heater in our garage. Also, their quote to repipe the entire house with PEX Piping (not including drywall repairs/painting) was literally double the price of the other 3 quotes I received.

They seem  pretty money hungry considering my leak could have been easily fixed when your guys were there, as opposed to your suggestion of jack hammering through my floors/slab or repiping my entire house and due to the fact that your quote was double everyone else's. Just some insight if you guys want to stay competitive in your industry. I could've been out some SERIOUS money, if I would've listened to you guys.

I had a great experience with Panacea.  I got an immediate response when I called.  They came out on time.  Polite and professional.  Two rusted out toilet flange replacements done in no time at a much lower price than I was expecting.
Thanks John & Panacea!

Highly recommend Panacea Plumbing! Curtis is very honest and respectful. The level of service and knowledge is top notch. I will definitely be calling them for future plumbing needs.

These guys did an outstanding job. I had a broken pipe under the house that had filled with roots. They were able to get to the pipe through the garage rather than through the house, so my precious wood floors were saved. They were very clean, and very kind. I can't emphasize enough how nice they were. They took the time to answer all questions and didn't act like I was wasting their time when I would ask even more questions. I wouldn't hesitate to call them again for any of my plumbing needs.

Awesome job- came the day after I requested service from their website.  Called me on the way as well to make sure we were home!  Gentlemen assessed the problem with leaky dishwasher and fixed it in less than an hour.  Nice work and no mess left behind.

I'm grateful for all Panacea has done for us... unfortunately we've had a few plumbing issues this year, some major and some minor.  David has always shown up to the job prepared for the unknowns and focused on quickly getting our plumbing systems back in order.  I've also appreciated how David walks through some of the options to make the repair along with any risks (either time or cost) before moving forward.

I think their pricing is fair, not the cheapest, but you can feel confident they are going to come prepared and fix the problem quickly.