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Dec 1, 2020 : had our Navien on-demand water heater replaced under warranty by Enviro Plumbing - Jesus Diaz was the plumber.

We were charged on our AmEx a procedure i distinctly declined due to we already had an indoor controller unit in our bathroom for the last 8 year. swapped the controller & plugged it in (like an iPhone). i offered to do it, but Jesus said it was part of the installation. the controller is just a small clock that can turn the heater on at various time. about the size of a deck of cards. you don't need it, but it's an option. they're cheap enough you can find them on Amazon or Walmart.

service not performed : INSTALL NAVIEN CONTROLLER IN AN OUTDOOR BOX = $467.96

3 weeks of emails back & forth with Daniel Thomas Beattie, owner of Enviro Plumbing. i even send him security video of me declining the controller to his plumber. what more proof do you need?  

Daniel tried to offer a meager refunds for just the box not installed (maybe $60 refund) or reclassified the installation as an indoor one ($90 refund) .
we were charged $467.69 for a service that was not performed. why would we want just a few dollars back? it's like stealing our car but offering to give us back the spare tire!  we demanded a full refund.

on Christmas eve we got a pre-lien notice in the mail. it stated that even though we paid Enviro Plumbing in full, it was to cover in the event of future or in progress services in case we didn't pay. what future services? we would never hire them again.

so i called the lien company & spoke to the agent on our notice - Katie Clark. she said it was unusual since we had already paid but there was probably some upcoming services. Nope. just a refund due back to us. so she suggested we get Daniel to write an email or letter that stated Unconditional Final. it's not necessary, but an amicable gesture that everything is complete. she also said if he refunds our money that would complete it too because why would anyone refund money if they were to later claim they were owed anything? good point.

i emailed Daniel & asked for a person who could sign for receipt of the controller - FedEx Signature Required.  he said he would rather pick up the controller in person after new years. we got a service order email.  i emailed Daniel back to reiterate it was just to pick up the controller and i would not pay for any more services.

Daniel emailed back that he would charge me $378.24 for the service visit.  
What!! it is illegal for a company to self-initiate a service call order without the homeowner's permission. the controller is in a box ready to ship via FedEx. we don't need a service call. cancel the visit & i don't want any of your employees to come to my house.

at 1:47 am i get another service call email. i immediately cancel it. then i emailed Daniel, the office manager Andrea Esquivel & my wife  - kind of suspicious of you to reschedule a service order at 1:47am. i canceled it twice before the 8am (24 hour cancellation policy) so he couldn't charge me a late cancellation fee. i reiterate to him again - Do Not Come By the House, i am shipping it to you!

i took the package to the FedEx store. the FedEx person said the address for his business isn't an actual storefront, but a UPS Store #2230 PO Box number.  i Google mapped it & sure enough it comes up as a UPS Store next to a Subway sandwich shop. FedEx said i can't ship it there as Signature Required .  so i ship it USP store to UPS store.

when i mention to Daniel the FedEx shipping problem with his UPS P.O. Box. we got our full refund 2 days later.

i guess he didn't want it known he doesn't actually have a physical storefront in Santa Monica. if i would have known that in advance, i would have been wary of hiring a company that is working out of a PO Box.

i wrote a final email to Daniel confirming we got our refund & asked for him to email back with the Unconditional Final subject line that Katie suggested. it wasn't necessary, but just a kind gesture that this was all done. he wouldn't even do that. i wasn't going to write a review of our experience, but given how he couldn't even respond i decide maybe i'll share what a nightmare it was to deal with him.

I called JC plumbing at 5pm after discovering I must have a water leak in my wall.   They had someone here in an hour and he was able to fix leak to stop further damage.  I will definitely call them again.

My shower drain was clogged and all this nasty black water started coming up out of it. The water from the bathroom sink was coming up into the shower too. I got onto Yelp to search for a plumber and read great reviews about Rubio's so I decided to try them out. I called Rubio's Plumbing and left a voicemail and I got a call back within a few minutes. I spoke to Robert- he was really nice, asked about the problem and gave me an eta as to how early he could get here. It was the same day so it was perfect for me. Fernando showed up and was also super polite and kind, just like Robert. He got to work right away and fixed my shower drain. I felt the price was fair and the customer service was right on. I will definitely use Rubio's again and I will also recommend them to my friends and family. Oh, and Fernando was really clean, he didn't leave a mess or anything. That's always appreciated.

Danny is awesome! He's been helping fixing and installing things at my home for about 2 years now! He's flexible and very responsible. Super trustworthy, honest, always looking out for his clients. I'm so glad we found him for our Mar Vista home! He has also helped with great recs too. All around great! Thanks, Danny!

Glad i made the right call you got my business. Very nice and expedient. Fixed my drainage pipe and snaked the main. 200.00 one satisfied customer.

They replaced my garbage disposal. Later that day when I ran my dishwasher I noticed water squirting EVERYWHERE. One of the guys came back within an hour and said he fixed it.

Since then every time we run the dishwasher it leaks all over the counter and sprays under the sink. We didn't notice at first, but it gets worse every time. Now our kitchen is constantly a sopping mess.

We also had a slightly damaged cabinet door and they just broke it off and left it.

Find another plumber. Not worth the savings.

Contacted Ninja Plumbing to get service within sometime throughout the week and got an appointment sooner than I was expecting! Cielo and Ariana were a big help providing me with information and booked me an appointment the same day. Within a couple hours, I received service. They were on time and got the work done. The customer service was great and informative regarding my issues in the household. I will definitely be giving them a call for future purposes. Satisfied with the work they have accomplished.

I have used Bigg Tree Rooter two times, and both times were quality jobs for a reasonable price.  I can tell Adam is genuinely interested in his customers.  He will do a good job.

We called Mr Rooter today for a toilet issue on our company and they came right away with a free charge for estimate. Once they figured out the issue they quoted us a very good price and got to work. Got out toilet open back up for our customer with in 1 hour! Joseph was extremely kind and followed covid protocol. Thank you again and we would recommend anyone who needs their toilet fix right away!

Our condo building (12 units) had a unit that was having a major water leak and our building water had to be shut off. It was after hours so we searched for an emergency plumber. We called close to 15 plumbers (if you advertise as 24 hr emergency plumber, our biggest pet peeve is why don't you answer your phone!). Cosio actually picked up and showed up. Seriously, just showing up sometimes is the key to success.

We have a lot of elderly people in our building so it was important that the water be turned on as soon as possible.

Well, they came out and fixed the situation and we couldn't have been happier. We took a risk with the potential issue at hand, and they went ahead knowing we were ok with the risk, and it turned out the problem wasn't as bad as we thought.

Reliability and fast service are the key ingredients for emergency water issues - and if you've had them, you'd agree. Emergency services do cost more, just so you're aware, but if the job ends up fixed it's a minor cost that's worth it.

Our condo plans to use this company again in the future.

PLUMBER RECOMMENDATION  I recently had my water heater replaced by Jose of J.R. Rooter & Plumbing (818) 233-2255.  I called them the afternoon that I discovered my heater had failed.  We agreed on a price and set up an appointment for the next morning.  Jose and his helper arrived early with everything needed.  You really find out how good a business is when things go wrong.  In my case, the first brand new, never unboxed water heater that Jose installed turned out to be defective.  Jose had to drain and remove that heater and take it back to his supplier for exchange.  Then he had to drive back with the new one and redo the installation.  Fortunately, the second one worked perfectly.  The whole job was far from easy.  My laundry room is tiny and my washing machine had to be disconnected and moved out of the way.  This was a problem too as the 30 year old hot/cold shut-off valves were bad, so the water for the whole house had to be turned off before the washer could be disconnected and moved out of the way.  Jose fought through all these problems with a great attitude and honored his price even though the job wound up taking all day. I highly recommend J.R. Rooter & Plumbing.

John and his partner did an absolutely incredible job with our plumbing. We had an under mount sink installed and some new fittings replaced. He was respectful, honest, impeccable with his word and super fair with his pricing! Call them first you won't be disappointed. He is very knowledgeable and we are very happy with his professionalism, knowledge and service. He cares about his customers, took pride in his work, you will be happy you chose him!!!

Thank you John!!

Danielle and Arlene

P.S.  when no other plumbers picked up the phone or returned our phone messages that we called, John picked up even in a Sunday afternoon.

Called Power Plumbing to come out and fix a leaking toilet that another plumber had failed to repair properly.  @Johnny Moreno arrived and was able to quickly diagnose and repair the problem.  Johnny then went through ALL our plumbing, at no cost, looking for issues that might crop up in the future.  We appreciated his thoroughness and great sense of humor.   Happy to recommend both Johnny and Power Plumbing.

These guys are awesome. My hot weather heating wasn't working and they diagnosed it (via telephone) and were at my house in Silverlake within 90 minutes to execute a seamless repair...and less than budget and a bit less than they quoted over the phone. When does that happen?
An awesome experience all around!

Mr. Speedy was quick (as advertised) and solved my plumbing issue in a matter of minutes.  The dispatch was pleasant to deal with on the phone and kept me updated along the way.  I will be calling them again for any other plumbing issues.

Absolutely the most professional and knowledgeable plumbers around! I would recommend Proview Plumbing & Rooter to anyone who wants the job done right! I have had several different plumbing companies come to my home and they are the first company that was able to solve the problems!. I am grateful there are still plumbers who care about customer service!

Hired Mattucci to replace a main shutoff valve and regulator in front of the house. Staff was very professional, and work was good. Though I wouldn't say the price was a bargain, it was fair. No surprises or additional fees were tacked on to the price quoted at the start. And for the quality of work and quick turnaround for non-emergency work I would be willing to give them a call again if I had a project come up.

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