Description
* Expert Plumbing & Drain Services * Video Inspection * Septic Pumping * Grease Traps * Hydro Jetting * Faucets/Disposals * Toilets/Water Heaters * Trenchless Pipe Replacement & Leak Detection
HISTORY
Established in 1970.Since the original Mr. Rooter was founded in 1970, the company has remained committed to a set of core values that are rooted in performing quality work at honest prices. Nearly half a century later, the original Mr. Rooter business is still servicing homes and businesses in and around Oklahoma City. It's still independently owned and operated with strong ties to the community that made it all possible.
ABOUT BUSINESS OWNER
Owner and Field Supervisor Joe Diaz purchased the San Gabriel Valley franchise in 1994, and later the Temecula Valley region, located southeast of Los Angeles county. He is the recipient of the 1994 Technician of the Year award and received the 1 Million Benchmark Award in 2006. Joe's commitment to quality service and customer care has continued with a staff of technicians with an excellent track record and great customer service skills.
SERVICES
Emergency Services, Pipe Repair, Bathtub and Shower Repair, Sink Repair, Sewer Services, Faucet Repair, Water Heater Repair, Drain Installation, Garbage Disposal Installation, Gas Line Services, Distribution Box Repair, Drain Field Installation and Replacement, Sump Pump Repair, Septic Tank Services, Water Filter Services, Drain Cleaning, Toilet Repair, Bathtub and Shower Installation, Toilet Installation, Water Heater Installation, Pipe Installation, Backflow Services, Faucet Installation, Garbage Disposal Repair, Distribution Box Installation and Replacement, Drain Field Inspection, Sump Pump Installation, Leak Detection, Sink Installation, ,
Reviews
Jacob N.
04/11/2023 12:00:00 SA
Javier was very helpful, attentive & efficient in his service. Appreciated his promptness & finishing in a timely fashion
Needed to replace a broken garbage disposal, Jesse arrived promptly and had the new unit installed quicker than I expected,
Danny L.
03/10/2023 12:00:00 SA
Really professional service. They have customer service center, auto text message updates, electronic receipt, etc.
I am gonna give a shoutout to my technician Jaime Martinez!
My water tank had humming sound and I thought it was the sediment in the tank after I watched couple Youtube videos. But he quickly found out the burner is the issue. He was professional and polite, and he is ok to pick up parts from Lowes for me.
He also suggests to install a water inflow valve for extra safety and future maintenance convenience.
Generally really good service. I will find this company next time.
Excellent same-day service. Joseph really saved the day when I had a plumbing issue. He was professional, friendly, and incredibly knowledgeable about his trade. He even shared a few tips unrelated to the problem he was working on.
I am definitely a returning customer if I have any other issues.
Currently i live in las vegas nevada and as i was visiting my mother in law in San Gabriel, I found out she was having plumbing issues. Shes 71 and constantly putting off repairing items in her house. The typical older, stubborn, family member, that we all have in our family. That's when my husband and I decided to take it into our own hands. We could not leave California, knowing that she was having these difficulties. What was happening you ask? When she would flush the toilet they would almost overflow. They would only flush half the time. When we would flush, the sewage would back up into the showers. So yucky brown stuff was either going down the toilet or up into the shower. Neither of those being good.
It was 11 PM at night and we decided to call rotor rooter to see if they would come out that night. The company is 24 seven however it was two days before New Year's and they were completely booked with having so many clients between Christmas and New Year's. Understandable. However, the lady was extremely nice and told me she could get me in at 8 AM.
The next morning, two men came out and were super friendly and knowledgeable about what was going on with the plumbing. They explain that it could be three things. One of the plumbing is old and needs to be replaced to when it rains. The roots clog the drains. Three another clock, which happened to pass the pipe. I was extremely impressed with how efficient and quick they were. By 9 AM they had everything working. They completely unclogged both toilets using a machine. We found out that there are roots in the plumbing. And with the price comes a camera that will go down the pipes in one week to determine which tree or plant is causing the route so that we can take that out
I was so happy with how professional, respectful and responsible they were. They even apologize that the carpet was wet even though we did that before they got there. They even had plastics over their shoes to keep everything clean and intact. I can't wait to do more business with them as it was. Such a good experience. Highly recommend, as affordable too.
Candice L.
03/09/2023 12:00:00 SA
Jaime came over in the nick it time! He was professional, timely and did the job ASAP. He unclogged the sink and made sure that the water was running good before he left. Definitely recommend.
Fast service Resonable rates. Excelent plumbers clean and neat. Friendly staff.
yasmin p.
02/10/2023 12:00:00 SA
Jesse and Joseph were very knowledgeable and great communicators. They worked efficiently and I would recommend Mr. Rooter to anyone.
Donna C.
02/10/2023 12:00:00 SA
I was having a problem with slow drains. Jaime came and cabled the drains and said I needed to have the main drain cleaned out due to roots in the drain. I scheduled it to be done on 2-6-2023.
Jaime and his assistant, Javier came and hydro jetted the sewer line,
did a clean out and ran a camera to make sure everything was okay. They were very professional, nice, and knew their job thoroughly and were h ard workers. They had to remove a lot of landscaping to do the job and they cleaned up afterward. The next time I need plumbing work done, I will ask for Jaime.
Matt L.
02/01/2023 12:00:00 SA
Very professional job done by Joseph Diaz! He was friendly and very helpful thank you!
Jacob N.
04/11/2023 12:00:00 SA
Javier was very helpful, attentive & efficient in his service. Appreciated his promptness & finishing in a timely fashion
Needed to replace a broken garbage disposal, Jesse arrived promptly and had the new unit installed quicker than I expected,
Danny L.
03/10/2023 12:00:00 SA
Really professional service. They have customer service center, auto text message updates, electronic receipt, etc.
I am gonna give a shoutout to my technician Jaime Martinez!
My water tank had humming sound and I thought it was the sediment in the tank after I watched couple Youtube videos. But he quickly found out the burner is the issue. He was professional and polite, and he is ok to pick up parts from Lowes for me.
He also suggests to install a water inflow valve for extra safety and future maintenance convenience.
Generally really good service. I will find this company next time.
Excellent same-day service. Joseph really saved the day when I had a plumbing issue. He was professional, friendly, and incredibly knowledgeable about his trade. He even shared a few tips unrelated to the problem he was working on.
I am definitely a returning customer if I have any other issues.
Currently i live in las vegas nevada and as i was visiting my mother in law in San Gabriel, I found out she was having plumbing issues. Shes 71 and constantly putting off repairing items in her house. The typical older, stubborn, family member, that we all have in our family. That's when my husband and I decided to take it into our own hands. We could not leave California, knowing that she was having these difficulties. What was happening you ask? When she would flush the toilet they would almost overflow. They would only flush half the time. When we would flush, the sewage would back up into the showers. So yucky brown stuff was either going down the toilet or up into the shower. Neither of those being good.
It was 11 PM at night and we decided to call rotor rooter to see if they would come out that night. The company is 24 seven however it was two days before New Year's and they were completely booked with having so many clients between Christmas and New Year's. Understandable. However, the lady was extremely nice and told me she could get me in at 8 AM.
The next morning, two men came out and were super friendly and knowledgeable about what was going on with the plumbing. They explain that it could be three things. One of the plumbing is old and needs to be replaced to when it rains. The roots clog the drains. Three another clock, which happened to pass the pipe. I was extremely impressed with how efficient and quick they were. By 9 AM they had everything working. They completely unclogged both toilets using a machine. We found out that there are roots in the plumbing. And with the price comes a camera that will go down the pipes in one week to determine which tree or plant is causing the route so that we can take that out
I was so happy with how professional, respectful and responsible they were. They even apologize that the carpet was wet even though we did that before they got there. They even had plastics over their shoes to keep everything clean and intact. I can't wait to do more business with them as it was. Such a good experience. Highly recommend, as affordable too.
Candice L.
03/09/2023 12:00:00 SA
Jaime came over in the nick it time! He was professional, timely and did the job ASAP. He unclogged the sink and made sure that the water was running good before he left. Definitely recommend.
Fast service Resonable rates. Excelent plumbers clean and neat. Friendly staff.
yasmin p.
02/10/2023 12:00:00 SA
Jesse and Joseph were very knowledgeable and great communicators. They worked efficiently and I would recommend Mr. Rooter to anyone.
Donna C.
02/10/2023 12:00:00 SA
I was having a problem with slow drains. Jaime came and cabled the drains and said I needed to have the main drain cleaned out due to roots in the drain. I scheduled it to be done on 2-6-2023.
Jaime and his assistant, Javier came and hydro jetted the sewer line,
did a clean out and ran a camera to make sure everything was okay. They were very professional, nice, and knew their job thoroughly and were h ard workers. They had to remove a lot of landscaping to do the job and they cleaned up afterward. The next time I need plumbing work done, I will ask for Jaime.
Matt L.
02/01/2023 12:00:00 SA
Very professional job done by Joseph Diaz! He was friendly and very helpful thank you!
Very professional and reliable. Price is not on the lower side but you do get the reliable and expedited service. Highly recommend.
Adam from Mr. Rooter came to help us with an issue we were having with our shower. They came earlier than expected, which was welcome because we wanted to the issue taken care of asap. Adam was efficient, professional and took care of the problem with the help of his manager. We will be using them again.
James V.
12/01/2022 12:00:00 SA
Leaving this review for Michael and his representation of Mr. Rooter Plumbing of South San Gabriel.
I performed a DIY project where I switched my galvanized steel water lines to PEX-B piping for one of my bathrooms that I was in the process of remodeling.
Once the PEX-B was installed, I turned on the main water line and tested my fixtures for running water. My primary bathroom no longer had running water in the sink faucet and the shower head.
I called several plumbers/plumbing companies explaining what I did and what I'm dealing with and Mr. Rooter offered to provide an inspection.
Michael arrived and I explained to him the problem that I was dealing with.
First and foremost, Michael is knowledgeable, experienced and most of all kind and incredibly helpful.
He informed me that Monterey Park typically has hard water which plays a large factor on the life/performance of galvanized steel pipes. Due to how these pipes corrode, during my DIY process, he explained that I most likely loosened a lot of sediment and corrosion that had built up in the pipe, similar to that of a clogged artery. All the loose sediment ended up rushing into my bathroom faucet and shower head thus clogging them up and rendering them useless.
Michael explained that I should have left one of the pipes uncapped before turning on the main water valve. Doing this would have flushed the sediment out of that open pipe and any other rubbish that may be in the pipes.
Once flushed out and only clear water is coming through, turn off the main water line, cap the open pipe, and turn back on the water line.
Michael aided by taking off the entire shower head attachment from the shower arm and turned on the shower. Sure enough, orange sediment and some blackish build up blasted out and the shower once again has running water.
I proceeded to replace the sink faucet myself and bought a new shower head .
Both the sink faucet and the shower works perfectly fine and I have Michael at Mr. Rooters South San Gabriel to thank for that.
Joseph was quick and professional. He was dressed clean and arrived on schedule. Would hire this company again.
Michal D.
03/02/2023 12:00:00 SA
We had another fantastic experience with Me. Rooter. We had an emergency issue with a clog and water leaking all over the house that was like a mystery straight out of Dr. House. Michael arrived within 2 hours of my call and proceeded to run a bunch of tests around the house until he found the issue with the main line clog, and he solved it within the next couple of hours. He was so patient and explained everything clearly to me, was extremely respectful and fair. I was so impressed again by their level of service and will seek out Michael again any time we have a plumbing issue. He saved us!
Mona M.
10/04/2022 12:00:00 SA
Able to schedule an appointment in a timely manner and my technician, Adam G., arrived per time frame. He gave a me a clear estimate for the work and completed the job very quickly. Left the area clean and was professional and friendly.
Amazing company to hire! Fast on time very informative worth every penny. Very professional and the price was affordable.
I'm a new homeowner in an old home, which means I've had quite a lot of plumbing problems since moving in. Adam and Jaime have been our go to guys for all of our issues. They do a very efficient and excellent job, and make sure to explain things thoroughly to me before starting their tasks. Adam and Jaime have both helped us and have been nothing but nice and professional. They have also been very good with scheduling and availability. I highly, highly recommend these guys!
I am wavering on my review. Mr. Rooter is very responsive and scheduling is very easy. The staff are all very friendly and nice-starting from the employees who answer the telephone to the employees who respond to your call. Where they are lacking is the follow up on service calls on issues that were not completely resolved or issues that were brought up during their visit but never addressed or told I need to call the office to schedule. As for value of their services, I cannot say because I don't know what going rates and charges are in today's times.
Robyn C.
02/07/2022 12:00:00 SA
My dad, in an attempt to help me fix a leak, accidentally cracked the pipe in my condo's backyard faucet. The faucet head broke off and water was just now pouring out. He called me midday at work on a Monday to confess and said that he had to turn the water off completely to the entire condo. I immediately called the first plumber nearby Monterey Park to see to this emergency and they sent someone in 2 hours. *I had put off getting a plumber because most were booked for a month out*
Joseph from Mr. Rooter came while I was at work still so my mom asked him to talk to me over the phone. What a nice dude, he instantly made me feel at ease by taking a look at the problem, reassuring me and my dad it happens and that he was going to get it up and working before the night came. I had just moved in so I had no idea what the pipe situation was but Joseph took a quick look and figured it out, ran to the store to grab the materials before they closed and by the time I got home an hour later, it was all patched up. No more leak, he explained how to watch for leaks, what it meant and answered all the questions I had about plumbing inside the house too! I've got a few other plumbing projects lined up and will 100% be coming back to them. One of the nicest, most easy going handyman I've been lucky to meet.
Starting everything out - sink clogged, black water bubbled up, nothing helped. Spent hours trying to fix it.
Mr. Joseph Diaz saved us - big time. After snaking the drain and everything, it turned out the problem was even bigger. He showed us every step of the way but even needed to get up on our roof to fix the problem. Still he did it and was very respectful and friendly throughout.
His assessments were fair, he kept us informed, and he solved the problem.
The only initial issue was that it took a bit of time to arrive. The dispatcher said that the previous job took much longer than expected; it is what it is though. I'm just happy that everything got fixed.
Kiara C.
01/10/2023 12:00:00 SA
Joseph saved the day. All this rain caused serious water backup on the balcony. Once he arrived he fixed the problem in less than an hour. Thank you for the great service.
We had a underground pipe leak in our front yard where the water goes into the house. Jamie from Mr. Rooter came out promptly within 15-20 minute of my call and showed up. He knew immediately where the leak was and quoted me $425 to fix the issue. Since he had to dig out the muddy dirt and replace the pipes I didn't mind paying for the labor he had to go through. He was very friendly and showed me where the problem was and explained to me what he was going to do to fix it. He was very professional the entire time while he worked on my issue. He got the job done with in an hour and replace my damage pipe with new copper piping. I would definitely call Jamie again to fix my issue. Great service and offer free 6 month warranty on the job he did. I don't think we'll need the warrant because the work done was solid.
Jaime Martinez helped us out with our kitchen sink. Very professional and awesome guy !! We're very happy with our new faucet. Thanks Jaime
We encountered a shower issue and had to replace the whole assembly as well as new pipe. We Also had to cut the back of the wall to create an access panel. Mr Rooter sent Jaime who was very helpful and knowledgeable. He explained a few different approaches so I don't feel pressured into a situation I wasn't comfortable with. He took his time to make sure the job was done correctly. I will definitely be using Mr Rooter and Jaime for any future needs. Great Job Jaime!!
Buyer beware. This company doesn't give you any paperwork for your initial estimate of the work they are going to do. The technician punched some numbers into his iPad and gave me a total for the work that was to be done.
That price was specifically for two things. One, labor and materials. The second, for masonry work.
The technicians only ended up needing to to use 20 feet of material, not the more than 40 that was originally planned for. In doing so, they didn't need to tear up the brick area.
So, less material, less labor and no masonry work.
Original price given was $3,200. Of this price, $2,350 was specifically for labor and materials and $850 was for masonry.
It's simple math, right? Since they didn't need to do the masonry, we eliminate the $850. Now we are only working with $2,350. You figure it was 20 feet less of material and less labor that the ballpark cost would be under $2,000.
Here's my argument with Mr. Rooter Plumbing. The bill ended up being $2,515.00!
How do you figure that price out? The job didn't change and get more complicated. Here is what Mr. Rooter is saying. They claim that the job was originally $3,200 and that's it. So since they didn't need the 40 feet of material, that's where the discount price comes from.
That's absolutely absurd. Of course this wasn't coming directly from the technicians that worked on the job who gave me the original price.
So, buyer beware. It's in your best interest to take a photo of their quote since you don't get paperwork. And once more, it was the breakdown of the price that they are now fudging.
It's disgraceful that they would go back on the prices that were shown. And apparently, there isn't an honest worker there that will fess up to the fact that $850 of that original price was for work that didn't get completed.
Save yourself the headache and undue stress that find a plumbing company that puts their work in writing.
Lesson learned on my part.
Alexandra K.
05/09/2022 12:00:00 SA
I turned to Yelp for help with finding a reliable plumber and I'm so thankful they have taken the extra step of recommending reputable businesses in my area. One quick phone call and we were scheduled for a same-day appointment and then minutes later, notified that someone could come sooner. Joseph arrived at our home and diagnosed the problem, gave us an estimate that didn't break the bank and got to work immediately. He even made time to return for more work that he recommended. We are thankful for his professionalism and skillful work!
We noticed we had a blocked line on a Saturday evening when water was leaking out of our sewer cap. Knowing it was a bit of an emergency, I called around but couldn't find anyone who was willing to fix it for a reasonable after hours rate. Then I called Mr. Rooter and they were able to be at our house, run a camera into the line and have it cleared out in less than 2 hours from my initial phone call, and for a fair price after hours on a weekend. We definitely have a new plumber after their amazing service, and I'd highly recommend them.
Called these guys off of Yelp since they're highly rated and nearby. Turned out to be a great call. They came that day and diagnosed/fixed both plumbing issues. Great guys. Thanks much to Jaime. :)
The leaking drain pipe in my garage was replaced. I'm totally happy with the job Michael and his assistant (Adam?) did. The office person who answered my service calls was top, too. Everybody was nice and professional. For me, the people you deal with is as important as the work itself, and Mr. Rooter has them all.
Jack L.
07/10/2022 12:00:00 SA
They came to my house and did a Cable Drain up to 2 through accessible cleanout for $272. I thought this is a fair price so I paid for it. However, the problem is not solved and the most upsetting thing is that their staff called me back and said the problem is the structure of my plumbing, it will cost about $700 to fix it. So if it's a structure problem then why they did cleanout? Sounds like my $272 paid for nothing. I also called other plumber company and they only charge $70-80 for cleanout. Totally ripped off.
Patricia M.
05/07/2021 12:00:00 SA
Unethical company. August 2020, I paid $10,194.00 for a whole house re-pipe (not including what it cost me to repair the 7 walls that were opened up for the job). My house is 1300 sq. ft. with 2 bathrooms. Went from galvanized to copper pipes after Joe Senior talked me out of replacing with pex because of previous rodent problems.
The workers were sloppy, messy and careless. Leaving behind drywall everywhere after opening walls, wet and damaged cleaning and PPE supplies in the laundry area, cracked garage tile, water-stained ceiling drywall in garage and water damaged cook books in a cabinet close to refrigerator ice maker line. The workers did not bother to replace anything they pulled out of closets.
November 2020, during a bathroom remodel was shown by another contractor that not all the pipes in the attic had been replaced with copper. Attempted to get Mr. Rooter back out for this but even more urgently for the horrible hammering we have experienced since the re pipe was done. Anytime the toilets are flushed there is a very loud banging/hammering sound. So loud is this sound that we do not use the master bath toilet at night because it will wake up the other person in the bedroom.
April 2021 Mr. Rooter returned and attempted to tell me that I did not pay for piping that leads to the back of the house. Stated on the contract all piping in the house. The re pipe was completed with damage to stucco wall at exterior light fixture. This time attention was paid to covering the wood floors. The hammering issue was addresses by installing a Shock absorber device in the attic. This alleviated the problem for a few days after which the hammering returned. Once again informed Mr. Rooter the hammering was back. He told me he would come by next week, he did not. Contacted him again 2 weeks later to set up another appointment.
May 7,2021; Had an appointment with Mr. Rooter today. He texted to say he had a family emergency and could not make it (is he the only one that can fix the issue?) No idea when he will fix the hammering problem. In the meantime the hammering continues to wear on the pipe joints!
We have use Mr Rooter for several years. Joe Diaz Jr and Sr always give us the best customer care you can ever ask for.
Finding a reliable professional plumber is like finding a pot of gold at the end of the rainbow. Once you find it you never want to lose it.
Paul K.
01/07/2022 12:00:00 SA
Joe did a fantastic job fixing my flooded water heater. He sourced the right part and walked me through the repair as he did it. After the repair for the initial error code, the water heater panel showed a new code that would mean having to replace the whole unit. Joe took extra time to clean out the flooded sensors which made the heater work again -- no replacement necessary!
Ken W.
03/10/2022 12:00:00 SA
Great Reliable Service!!! Service professional, Jaime Martinez, showed up ,Wednesday morning when I suffered a water leak in my garage, He quickly Diagnosed the problem and took the time and explained to me what he needed to do, to repair the problem and gave me the Estimate of the Repair,
He Completed the Repair in Approx an hour and Cleaned Up the Area of the Repair and hauled off the excess drywall and broken Copper Pipe. Thank You, Jaime!!
Luis F.
08/01/2022 12:00:00 SA
This plumbing company is the best in the south San Gabriel Valley. They are fast, responsive, and have great communication skills with their customers. Reasonable pricing given that I am going to get fast top quality service.
Been having a problem with our kitchen sink water pressure and decided to call Mr. Rooter earlier today around noon. They were able to send Jaime Martinez to help me out within the same day. He was able to figure out our problems very quickly and gave us a solution. Would definitely recommend Mr. Rooter plumbing for your needs.
I rarely write reviews; when I do it's because the service was either horrible or friggin awesome. With that said, customer service is off the charts with Mr. Rooter. I recently had to use their service for a clogged drain and they were very professional, yet personable. Their phone center did a fantastic job of keeping me apprised on when someone can stop by, and the technician who helped me, Jaime, executed the job flawlessly (he's also a pretty cool dude). Overall, I would use Mr. Rooter again and would recommend them to anyone who is looking for an honest plumber. If you do give them a call, make sure to ask for Jaime to be your technician!
Lorraine D.
02/09/2022 12:00:00 SA
Plumbing problems? Today is the fourth time I've needed Mr. Rooter's help. The staff is totally accountable taking information, the workers are committed in proving and solving plumbing problems, are knowledgeable in their trade.
Mr. Rooter will resolve your plumbing problems. I give them 5-
Alex H.
08/10/2021 12:00:00 SA
Issue: Our shower head has no water due to mineral build-up in the cartridge and shower pipe. Secondly, the shower handle fell off because it was not installed correctly the first time.
We called Mr. Rooter at 11 pm. I was grateful that they were able to send 2 technicians, Joseph and Adam, who arrived at 10 am the next day on time.
Joseph did a great job taking care of the broken shower and walked me through the root cause. He even took the extra mile wielding the internal parts of the handle to make sure the handle wouldn't fall off. It's my first time calling Mr. Rooter and I am satisfied with the quality of the service.
I'd definitely recommend Mr. Rooter to anyone who needs a reliable plumber.
Fee: I paid $505 in total, I'd say it's not cheap but I am happy with the quality of the service provided.
Brenda S.
01/01/2022 12:00:00 SA
I had two bathrooms that were non functional this morning. I called other Mr Rooters and couldn't get service until the next day. I called this Mr Rooter and was told that someone could come out today. Adam was my serviceman. He was prompt and very professional. Adam explained what he was doing and answered all my questions. I will definitely use this service again, if needed. Thank you so much.l
We had a plumbing emergency on a late Saturday evening and had the pleasure of having our plumber, Jaime save the day. Jaime arrived right on the estimated time of 25 minutes and was very pleasant/knowledgeable. He was able to diagnose and unclog the main drain within 20-30 minutes. Overall great service and thankful we were able to use your bathrooms/showers again. In terms of price, they had a $98 service call fee (not sure if standard or because it was late at night). Nonetheless, we went with Jaime and the $98 was incorporated into our total service fee, which was reasonable given how late it was. Thanks again Jaime and Mr. Rooter!
S. H.
05/04/2022 12:00:00 SA
Mr. Rooter Plumbing is the best!!! Thank you so much Jaime. We had a emergency problem with the washer's draining and our kitchen plumbing. Water was spilling out from the drainage. We called and they responded very quick. Within a few hours, Jaime came, check the issues, and fixed the problem. He is very friendly and knowledgeable. The price was reasonable and the service was excellent, as well as their customer representative, Janice (I hope I spelled your name correct). She was very professional and helpful over the phone. I would definitely recommend them, especially Jaime. Now Mr. Rooter really have another long term customer now. We will have Jaime come once a year for maintenance. Thank you again Jaime and Janice.
We needed emergency plumbing services after one of our toilets starting overflowing and leaking through the ceiling onto the floor below, after hours. The process was quick and easy to schedule, and Joseph was here in less than 2 hrs from my initial call. He was very professional and helpful, and lightened the mood in a less than ideal situation. He even offered his services for the leaking ceiling, which I will be forwarding the info of to our landlord. Thanks for the help!
Save yourself the trouble - missed appointment twice, and only after three missed appointments did they actually listen to the customer to follow up and say oh - we can't do this. Go with a local team instead - mr rooter is a joke.
Had an issue with my water heater that needed immediate attention. A technician was dispatched in an hour! After accessing the problem he explained in detail what needed to be done and gave me an estimate right on the spot. He did a fantastic job and got everything fixed in a few hours. He was very knowledgeable, professional and answered all my questions. If you want the job done right, this is the company to go to! Thank you!
Great company, they answered the phone quick and they were at my door step with in an hour. They fixed out clogged drain in less then 30 mins.. great customer service. Great service overall. Joseph was the plumber, he explains what's wrong before he starts doing the job. I was very happy.
My water heater wasn't working, so I called this company in the morning and they were able to come by in the afternoon, which was great! Jaime, the person who came out, was very nice and explained what he was doing.
He checked different parts of the water heater and got it going again, and also told me that if it acted up again (within 30 days) and I needed a new one, he would put the money I had paid towards installing a new water heater. I appreciated that!
Bryan L.
02/11/2022 12:00:00 SA
Joseph's very professional. Great satisfied with his work and service. Billed $425 for removing toilet and cable drain line and video.
Jessica R.
02/10/2022 12:00:00 SA
We initially met Joseph through our realtor who has worked with this team for many years -- for good reason. Since then he's done multiple projects at our home, ranging from very large in scope (replacing the entire sewer line to connect to the city sewer) to small (repairing a toilet leak). Most recently he helped diagnose a massive leak and system failure we had during a rain storm, and then coordinated with our roofer to devise a new improved drainage system. Joseph is a master problem solver! Plus the entire operation is extremely professional and well run.
Macyy T.
08/06/2021 12:00:00 SA
We called Mr Rooter today for a toilet issue on our company and they came right away with a free charge for estimate. Once they figured out the issue they quoted us a very good price and got to work. Got out toilet open back up for our customer with in 1 hour! Joseph was extremely kind and followed covid protocol. Thank you again and we would recommend anyone who needs their toilet fix right away!
G H.
03/03/2022 12:00:00 SA
My home had a low after pressure issue I called and was surprised to get appointment the same day! The Service Tech they Sent ; Jaime M was a true professional. He explained everything that needed to happen and the best part is that it was under budget! Others quoted 5xs his price and I appreciated his honesty. Thank you Jamie.. Mr Rooter thank you for hiring such a great honest professional!!!
Pashah S.
01/07/2022 12:00:00 SA
The Team for Mr Rooter at Monterey Park is a Solid one! If you want straight forward, simple and quality work- go with them! Adam and Joe were a fantastic technician who were not only super professional but got the work done. Its the next generation Plumbing service! Highly recommended!
Kevin F.
08/04/2021 12:00:00 SA
Joseph arrived early and with a smile. Right away, he knew what the issue was. He fixed our problems with fast, friendly service. He was so clean, you'd never know he was there. I recommend Joseph and Mr Rooter to anyone who needs reliable service.
A few days ago I needed emergency service I contacted Mr. Rooter and Jamie was at my doorstep an hour later. During covid I was bit nervous having anyone come in but Jamie made sure to wear a mask and took all the necessary precautions. In the near future I will make sure to contact Jamie!
Myrna D.
01/01/2021 12:00:00 SA
Emergency call and showed up on time. Corrected the issue and made sure it was completely unclogged as to not cause additional back ups. Service was great! Jaime was professional and very knowledgeable.
Had a leak in the bathroom issue that needed to be taken care of asap. Called Mr. Rooter and was able to get an appt within a few hours. Jaime was very professional, explained that there was a leak in the water supply line. In addition, Jaime found a leak with the water valve and replaced it at no extra charge. Very satisfied with Jaime's prompt service and honesty. Would call him again for future plumbing service needs!
Jimmy K.
04/10/2021 12:00:00 SA
Great service, friendly and informative. He fixed our plumbing problem and answered any questions I had throughout the process. Recommend 10/10!
Very polite, courteous but few to clear shower clog was a bit pricey. Check price before having them come out.
Laura H.
08/08/2020 12:00:00 SA
We have had to use plumbing services twice during this pandemic. The first time was during Easter weekend when it was pretty hard to locate a plumber. Thankfully, Mr. Rooter was available. The second time was early August. Both times they made an appointment for service quickly. We had Jaime as our plumber both times. He was prompt, courteous and professional and took care of the issue quickly each time (clogged shower and slow drain kitchen sink). He also wore a mask and was respectful of distancing, as needed. I would highly recommend their service.
A pipe coming out from my water meter was leaking mike took good care of me and did it in a timely matter
Xing M.
12/10/2020 12:00:00 SA
We had a washer drain clog issue and Jaime from Mr. Rooter came out swiftly to resolve the problem. He's friendly, straight forward, and easy to work with. Although they may not be the lowest priced service in town, but after several calls they were the one only one who's available in a nick of time.
Joseph is very nice and very very professional. He fixed both leaking from shower and toilet in a short time. Save my day!
Highly recommended!
S D.
08/05/2021 12:00:00 SA
Jaime did a great job hooking up my washer/dryer and keeping me in the loop about the rising costs associated with replacing piping and flushing out water lines. Thank you so much!
Joseph is very knowledgeable and helpful. He explains and does what I asks and no short cut. deserves 5 stars
Jonathan C.
03/06/2019 12:00:00 SA
Very very happy with the service I received from Joe and his crew!!
We had a clogged drain at our home and had 2 plumbers come out. None of which were capable of unclogging the leak and they all said it was a bigger issue and all the plumbing needed to be replaced for thousands of dollars.
Then in comes Joe and his crew and in under an hour they get the drain unclogged and show us the video of our pipes showing us that there really is no serious issue and it was just a clogged drain. I don't know what those other guys were doing or if they were just trying to rip me off, but I'm glad I found Joe because he was honest upfront and reliable.
Now I have a plumber for life and I would recommend him to anyone who is looking for a quality plumber who won't lie and try and swindle you for extra money. Thank you Joe!
Had a broken pipe at 7pm today and Mr.Rooter was the only one who could schedule a repair at reasonable time in the same night. It is now 1030pm and Jaime has finished an amazing job repairing the pipe and reinstalling the sink! Very pleasant, took extra safety precautions by wearing a mask, great attitude and super fast! Thank you!!
My kitchen sink was backed up in a pretty bad time but Mr. Rooter came in and fixed the issue right away.
It took less then 2 hours from the call I made and done already.
Super satisfied how fast they took care of me and also did the work clean and perfect
My Mom lives in Montebello. She is a Senior and lives alone. When she had a leak in her home, that requires going under the house (during the rain), she contacted Mr. Rooter. Jaime Martinez came out and did the necessary repairs and was very nice and professional to my Mom. We could not have been more pleased. Thank You Mr. Martinez and Mr. Rooter for helping us out in a tough spot.
Joe helped us finish our new kitchen plumbing. He dug up and re-routed our water lines, installed our dishwasher, installed our water filtration, etc... He is the best. I recommended you request/hire him for any of your plumbing needs.
Let me preface by saying this is the first review I've written while I've used Yelp for years. I had and issue with my washer and Joe came out to give me a diagnostic. I explained the issue to him, he gave me his feedback and the steps he could take on his end to see if it was a plumbing issue or a washer issue. This gentleman broke down what he was going to do and why, him and his helper were clean, polite, and on point. I would hands down use this company again and have Joe come out to take care of my issue. Thanks Joe!
Jamie was very professional when it came down to the service that was needed for my home. Thank you for everything you have done and will be calling again when having a problem! I wish every plumber was as professional and nice as him. Don't forget to ask for him when you call for services for your home!
I had bathroom drain issue with water back flow. So, I called Mr. Rooter for help, and a technician Mike came out very quickly and solved the problem for us. He was very professional and courteous, explaining everything for me. The price quote was reasonable as well. Finally, I can use my bathroom again! Thank you Mike!
Gregory Y.
04/04/2020 12:00:00 SA
Came by last night quick! Great service! Came by quick and repaired my leak! Joseph was really helpful!!
Excellent work!! Joseph was on awesome, courteous, professional, and gave me free hand sanitizer!!!!!
Patricia T.
05/01/2021 12:00:00 SA
Great customer service -- needed a clogged toilet fixed and they were able to give me an appointment time within one hour of my call. And on a Saturday! Joseph arrived on time and fixed it right away. He explained the problem and how to avoid an issue in the future. So glad I found them on Yelp.
Caprice C.
10/04/2019 12:00:00 SA
Joseph has done our inspections 3x now for houses we wanted to buy and for a possible sewer issue. He is very informative and knowledgeable. We felt very confident in his assessment and felt like he was not over diagnosing. Will use again for our sewer issues.
Shirley B.
05/05/2021 12:00:00 SA
Called Mr. Rooter late afternoon regarding a clogged bath tub. I had our building maintenance first try to snake the tub but he had no luck and made it worse. Spoke with Joe at Mr. Rooter, very nice and quickly made arrangements for a tech to come out. Mikey was assigned to my job. Mikey came out assessed and quickly started to unclog the tub. In no time the tub started to drain. Thank you Mikey! Job well done.
Donna C.
05/02/2021 12:00:00 SA
This is the first time I have used Mr. Rooter. I had a problem with a toilet that needed to have the tank re-set since the plumber who installed it (NOT a Mr. Rooter plumber), did it wrong. Mikey showed up ahead of the time he was scheduled to come. He was very nice and polite and fixed the toilet in a reasonable time and at a reasonable price. I will definitely call them in the future.
Joseph was a life saver! We were having issues with our sewage pipe and it quickly turned in to a nightmare. We rent our property and at first our landlord was quick to blame us but Joseph did a very thorough check and even made a video reporting the issues to help us prove we hadn't done anything wrong. simultaneously we were having issues with the bathtub drain and again Joseph really helped us out with a deal and took care of the issue. overall the service we received was quick, efficient and very friendly. he was never pushy or trying to add hidden fees it was all very straight forward. he turned in a major headache situation in to a quick fix!
Had an issue with our tub where grey water was coming up from the drain, and Mr Rooter was really responsive and was able to send someone first thing in the morning. Joe came early and was very friendly, knowledgeable, and explained everything patiently. He was able to fix our clogged drain and offered a lot of helpful tips. We appreciated his high quality service and would definitely call him again if anything pops up in the future. Thank you, Joe!
These guys are like family by now! I have selfishly neglected to write a good review for years because I don't want to fight more for their time! ;-) I adore them all and have been using Joe and his amazing sweet family of guys for 3 years now. Joe + his entire team work themselves to death to get to everyone, going past normal work hours, showing up at 10 p.m. while my main water line is shooting up to the sky and I'm in my robe and crying in the dark- one guy even had a baby coming soon! Joe is so knowledgeable and honest and teaches me something new about my house every time! If there is anything less than full stars reviews here, it's because these guys are in high demand and occasionally need to sleep and go home to their families! I trust them enough to have them in my house while I'm gone to deal with emergencies. I've never encountered a plumber with such passion and heart for their work. I am a first time home owner and a young single female that has been in scary dramatic water situations. He has calmed me over the years and taught me emergency skills that are priceless. Thanks for everything you guys!
Mountain Pond W.
6/29/2019
A bit pricey, but that's the price you pay for same-day fix, great qualified plumbers that did a great job with changing our toilet.
Toria H.
03/05/2018 12:00:00 SA
These guys are my life saver. I had gotten in over my head with a project in my master bathroom one day before my housewarming and they came to my rescue! Professional, quick, and clean services. I could go on all day about how trustworthy this group is and how knowledgeable they are and have great alternatives for every budget. They really do think about the person who is standing in front of them and not how much money they can get from them. Highly recommend and in my speed dial for my next do-it-yourself hiccup. :)
Mr. Rooter is absolutely the best, their customer service responses is very efficient. One of the pipe under my kitchen sink was leaking very badly, leaving my kitchen half flooded. I had to shut the main water source. I called many places and they are not able to accomodate with an earlier appointment and want to charge a Inspection Fee $$. When I called Mr. Rooter, Alexa really help out with coordinating an early appointment once one of her guy were available. Ramon was very friendly and super helpful. Unfortunately he did not have the parts, but he immediately when to get the necessary parts so he can get that fix immediately. Ramon came back with the hard to find parts and save the day.
I highly recommended Mr. Rooter for your needs.
They will be my only go to for Plumbing and Rooter Services.
Eder O.
06/10/2019 12:00:00 SA
Had my bathroom sink backed up and gave these guys a call. Scheduled an appointment and they came to fix the issue. Took him about 15-20 minutes to clear the clog. Overall great service and good experience.
AWESOME Service! Joseph did a great job!
He is very knowledgeable, know what he is doing, very courteous and did a awesome job!
Thanks for being honest! I would highly recommend Mr. Rooter Plumbing of South San Gabriel to all my friends and family!
I had a clogged drain at my store and I was able to get an appointment right away. The technician, Joseph Diaz did an amazing job and was very professional!! I would def. use this company again!! Thank you!!
Vanessa P.
05/01/2020 12:00:00 SA
Our kitchen sink was backed up so we called Mr. Rooter. Joseph and his partner were courteous, timely and efficient. They also had their protective gear which we appreciated. We have used them in the past and will continue to use them in the future.
Ariel F.
04/07/2020 12:00:00 SA
Our toilet was clogged and after watching video after video we had no luck, so I called up Mr. Rooter plumping and was able to be seen same day!!!! Joseph Diaz was the technician that came by fixed our problem, Really fast service and was a funny guy. Thank you so much!
I had a copper pipe burst behind my wall of the laundry room and had water damage to the drywall all under the subfloor of my house. Luckily these guys were prepared for anything and had all parts on hand. Both Joseph and Victor went above and beyond with communication from issue to solution. Couldn't have asked for more professionalism & on the job skill that both of these gentlemen displayed. I would definitely recommend Mr Rooter Company again & again after this service. Not to mention pricing absolutely reasonable. I wish I could give them more than five stars. Thanks again you guys!
Got the task done professionally and quickly in the middle of the night.
Love this service, Victor really knows his stuff and crawled under my house and found the problem.
Thanks for being honest!
Elizabeth V.
02/12/2019 12:00:00 SA
This business is so professional. Jr went above and beyond to figure what the problem of the plumbing was. I would recommend this business for any plumbing issues. This business is straight to the point. Jr was so polite and understanding and most of all patient. Will use this business again if any issues occur in the future.
Joseph came to the rescue when we had a leak from the base of our toilet! The water wouldn't drain from the shower and we noticed water seeping out from the base of the toilet, so we called Mr. Rooter and Joseph came the same day and spent several patient hours troubleshooting and fixing the issue. He cleared the obstruction (massive tree roots) and fixed the toilet wax ring and installed a new toilet as well. He provided awesome service and we're so grateful for his help. Highly recommended!
The Plummer Jaime came and was very friendly.He found the problem quickly and fixed a pipe leak. He explained things step by step and kept us informed about the price there was no surprises.I would definitely recommend them
Mr rooter was excellent service
Got here right on time, said 12:00 was here at 12:00. Fixed my problem.in less than 20 min. Friendly and precise. 10/10 would recommend to anyone with plumbing issues.
Joseph came to our house to fix an unresolved issue by another plumber. He was very helpful and refreshingly honest! I would definitely recommend him to a friend and we'll be using him again!
We only received 2 quotes (first for $600, and second around $1500 after we found out there was no hot water). Based on the description my family of two old seniors over the age of 60 and 80, they never received the quote and explanation of the declined work you mention before they called again. They mentioned that the quote of $600 was to fix all the issues and they never knew the hot water did not work until they tried it after the plumber left. Please provide me proof of the quote as I do not see this on the paperwork we have. Until evidence is provided, I stand by to defend the elderly family members. What was the original quote and why was it not on paper that the customer declined the fix? Why was the customer not aware and needed to call back?
Neal M.
08/08/2018 12:00:00 SA
We had an emergency and they were great. Came out right away and fixed the problem. Ishmael and his cute dog really came to our rescue. He was polite and efficient and the price was fair given how late this was.
Anna C.
08/06/2015 12:00:00 SA
Nothing - I repeat, NOTHING - incites more panic in me than a faulty toilet. One of my top 10 worst nightmares of all time is going over to someone's house and clogging up their toilet. The shame. The horror!
It's the worst when toilets malfunction with no advanced warning. One minute it's fine and the next - for seemingly no reason - it just gives up on life and you have no idea how or why. Like this morning for instance. After a few flushes, my toilet stopped working and then started oozing water everywhere. Clear water, thank god. Immediately, Lizard Brain Anna backed away from the toilet tremulously and hopped on Yelp in search of a plumber.
Thank goodness for Mr. Rooter! I am so impressed with the service that I received from them. I called at 10AM this morning, explained my predicament, and asked for the cost of repair. The operator told me that they cannot provide price estimates over the phone but would be happy to send someone out to make a free assessment. The service window was 1-3PM, and Joseph arrived at 1:15PM. So prompt. Was very pleased.
Joseph took one look at the toilet and said that the tube thing in the tank just needed to be popped back into place. Ohhhh. Since he was there, I also asked him to take a look at the two other ultra disgusting toilets in the house. One of them needed a new flapper, and he was able to install a new one in 5 minutes flat. After that was done, he replaced the tube on the first toilet free of charge just because he's a super nice dude. The entire process took less than half an hour, start to finish. And pricing was very reasonable.
Personal checks are totes accepted. Who even writes checks anymore, right?
I would highly recommend Mr. Rooter and will most definitely keep them in mind for future plumbing repair jobs.
David K.
10/09/2019 12:00:00 SA
The technician, Joseph Diaz, arrived on time. He waited for about 10 mins for me to get there. He checked the drains for the complained of blockage, and found out the problem was not the drain. My mother did not turn on the garbage disposal, and debris accumulated, and blocked the pipe. He cleared it with tap water. He spend about 20 to 25 mins with us, and did not charge a dime. He was professional, courteous, patient, and honest. He also explained the cost of clearing a drain if they had to perform the task. The price quoted was very reasonable. They will be our go to plumber for our entire apartment complex that we own. Outstanding work. 6 stars........
Raymond is the man you want to ask for, if he is available then wait for him. He came in, gave me a fair and firm price, installed the job and was out in under 45 min. Every dollar well spent!
Ax C.
08/09/2017 12:00:00 SA
Had an incident where a prior plumber left me out to dry. Joseph came and saved the day. Was professional yet relatable & super knowledgable. Really earned my trust. Turns out he had just bought a house himself down the street from my bungalow.
Ended up giving a price that left me happy, also gave me a video inspection and used this special tool straight out of a sci-fi movie. Appreciate the advice on other work I plan to do to my place. Really saved the day.
Can't say enough positive things about this company. Thanks Joseph, see you down the block!
I recently had a plumbing issue and I thought this was going to be a huge headache to deal with but thankfully Joe @ Mr. Rooter has been so helpful! He and his crew and managed to fix the issue right away. They were all very polite and professional. I definitely recommend their services.
Apparently there was some mistake or miscommunication they were just doing their job. It's a tough job and apparently plumbing jobs are expensive. They are local easy get a , hold of.
Joseph's the man! He knows what he's doing. Before I called Mr. Rooter, I tried 3 other plumbing companies, and they all had a simple job which was to inspect my sewer drain. The cleanout pipes had issues, so it's understandable why none of them could get their camera down the drain. I decided to give Joseph's team a shot and man... he really stepped it up. He figured out a way to get his camera into the sewer drain from inside the crawlspace.
He and his team are professional and daymn good at what they do. He won't quit on you like other lazy plumbers.. at least that was my experience. They were able to replace my house pipes real good. I kinda wish I had other plumbing issues right now so I can call him up. He's that damn good.
Joseph came to my home and fixed three different things in no time at all. He had to leave for a part and returned right away because he was sympathetic to my situation. Great service, and reasonable pricing from a great guy!
Great service. Victor was friendly and the job was well done. I would recommend them to anyone. Came with a warranty. Price was fine and Victor was knowledgeable.
Cuong T.
01/01/2017 12:00:00 SA
Had Mr. Rooter come out for cloaked main line on 1/1/2017. Dealt with Joseph again who helped me out 3 years ago. Very professional service and he explained every step of process to me and showed me video of my line. Still have their magnet from 3 years and will call first every time. High recommended!
Matthew S.
06/06/2017 12:00:00 SA
Joe Diaz Jr. and Joe Diaz Sr. at Mr. Rooter are the best in the business! We use them for all our real estate inspections and sewer work during the escrow process for our clients. They are very professional, knowledgeable, make the clients feel most comfortable and give an honest and thorough report. I would recommend they to anymore looking for plumbing, sewer work or inspections.
Laura M.
07/03/2017 12:00:00 SA
Joseph and Joe Sr. are a great team. They are fair, honest, and knowledgeable. I refer my clients to them because they work hard and are transparent. If you need a plumber or help with your sewer, call them!
Very disappointed. I called Tuesday to book an appointment on Sunday between 9AM-11AM. On Sunday, they didn't arrive so I called them and the operator put me on hold for 9minutes without an apology and said that they will call me back then quickly hung up the phone. I waited until 12pm and got a call from Joe. He said he will be by in 45 minutes. 12:45pm nobody showed up and got no phone call. I called at 1:30pm and he said he was around the corner. Took him 10 minutes to get to my house from the corner. They did the work and Joe and his coworker were polite but the price for installing the toilet was $256.00. We needed the job done that day and we trusted all the rave reviews so we let him do the job. Joe said to call him if we had any problems. After the job, we noticed a crack on the toilet. I contacted Joe about it & he hasn't replied back. We reported the problem to Mr. Rooter and they said it doesn't cover their warranty. MONEY AND TIME WASTED. I'm a very dissatisfied customer. Hire someone else that actually calls you back about their work...
Not Mr. Rooter.
We had a water pipe burst at our condo and we had to shut off the water coming into the house. Quick look on Yelp and found Mr. Rooter and called them just a littler after 10am on a Sunday. Explained to them my situation and they told me they would have someone here between 12-2pm.
With no water and a hungry 2 year old we left the house for a quick bite since they were not going to be here till at least 12pm. 11:50am and we are on the way back and I get a phone call and the tech is already at the house waiting. I explain that I'm on the way and will be there in 5 mins and he say's he'll wait.
We show him the broken pipe and he gives us the estimate and proceeds to get to work. A few hours later it's finally done. He had to break into the stucco and it was in a really tight area so it took a little longer than normal to get things fixed. He even cleaned up the mess and took everything away. He advised us that a bracket would need to be mounted once the stucco was repaired or they could do that for us afterwards.
Next day while I'm at work I get a call from the tech saying he was at our place and going to mount the bracket for us and there would be no need to wait till after the stucco had been repaired.
All in all our technician Joseph was a great guy and would definitely recommend Joseph and Mr. Rooter for future plumbing.
I've already added their contact info into my phone so I have it for future needs.
Alan M.
11/12/2018 12:00:00 SA
Thank you Mr. Rooter for sending Joseph Diaz. He arrived on time. Very professional and quickly fixed the water heater. We will be a Mr Rooter loyal customer. Many thanks!
Great service for weekend emergency. Prices were discussed up front before any work was started. Fix the problem in a reasonable time frame.
Looking for a reliable, professional and reasonable plumber this is the company you want to use. They showed up to my house on time and was very professional. They covered the floor where they would be working and even put shoe covers on. I was concern because i have new cabinets and flooring. They were clean and not in a rush. They explained the situation in detail so I was comfortable. This company definelty knows it stuff. I would highly recommend them.
Had some plumbing issues for my house and called saw this place on yelp and decided to give them a call. Ramon?(I think) did a very good job at explaining every little detail to me and his job. And price is by the book + 30 days warranty when they fix it. Would recommend this place to people who needs their plumbing to be fixed.
Elizabeth Y.
01/12/2015 12:00:00 SA
Excellent service! I had a small faucet leak and found them on Yelp. I called and they came within a few hours, fixed the problem, and was out of there in no time. Easy and simple! Will definitely recommend and use them again!!
I am a Realtor in Highland Park, CA. Joseph Diaz Jr. came and did a sewer inspection for my clients. He was Early, which was a huge plus, very professional, extremely knowledgeable and explained everything in clear details. I highly recommend Joseph Jr and Mr Rooter!
M. P.
04/08/2017 12:00:00 SA
I have to say Mr. Rooter rescued me twice and had provided HONEST, excellent and professional service every time. It's long overdue for my review. 6 years ago Victor came to help resolve a plumbing issue caused by a contractor dumping leftover grout into the laundry sink and gluing the drain pipes together that are under the kitchen sink. He also helped to replace the toilet that was installed incorrectly by the contractor. Recently Joseph came to fix a leaking water line in my yard that was probably botched a long time ago by the original home owner. Mr. Rooter was all booked that whole day when I found my planter flooded so I had to call another plumber, D&D's Plumbing And Rooter. BIG BIG, GIGANTIC mistake. Not only did D&D not fix the leak, he capped the wrong line without finding the source of the leak and he improperly used a black steel cap, which I had no idea till Joseph explained. I paid D&D anyways because I didn't want to cheat anyone. I had to dig to find the leak myself. It was 4:45pm and I decided to try my luck again calling Mr. Rooter and the receptionist was so nice and helpful. She found although Victor was unavailable, Joseph was and it was not going to cost me overtime charges. I have to admit, I was a little worry at first when Joseph showed up because he was so young looking. Joseph came within 15 mins and he proved to be so professional and experienced. He explained every step of the way what he was going to do and how much it was going to cost. It cost just a little more than what the other plumber charged but Mr. Rooter actually fixed it properly. Even though I previously dug and found the hole in the line, Joseph had to dig more (more than the other plumber) to find the exact problem. Joseph even drove 4 miles to the nearest Home Depot to get the missing parts to make sure the leak was properly fixed. Not only that but Joseph saw what D&D did and explained to me that black steel caps are used only on gas lines. It could be a potential health hazard when used on water lines even if it's an irrigation line because of potential back flow. Joseph help to replace that cap for free. He used the proper galvanized cap. I am so GRATEFUL to Joseph. Without Joseph my family and I might have a bigger problem and not even know. I encountered one of the most dishonest and honest people in one single day. Joseph and Victor are HONEST and professional, with excellent service and attitude. They are not only people you want to hire but people you want to get to know. I will never call another plumber ever.
I had an appointment with them set, and they call me 15 minutes prior saying their technician can't make it. Why would there only be 1 person that can come and take a look and give an estimate? The girl that answers the phone.. Vivian, she seems nice but she sounds like she's lost and like she doesn't know what she's doing
Just had my valve diverter changed today. Joseph was very punctual, friendly and good at explaining the problem. Well done mr rooter san gabriel!
Marina R.
07/05/2017 12:00:00 SA
Very helpful and friendly. They solved my problem quickly and for a reasonable price. I would definitely recommend them.
GREAT CUSTOMER SERVICE!!! This was my first time using them as I just moved to the area and I must say I was very pleased with their work. They were timely, professional, and offer competitive rates. Overall great experience, definitely would use them in the future.
D R.
03/09/2015 12:00:00 SA
The men they sent to solve our problem were corteous and efficient, they worked fast and showed my mom the problem before even starting to work on it.
However, we had the problem return within a week, so she gave Mr. Rooter another call. A man named Luis answered the phone and asked what the problem was. While my mom was explaining, he cut her off half way, very rudely told her to stop talking because he wasn't the pumbler, then put her on hold without warning.
After a few minutes someone with a nicer attitude helped her, but this Luis man was nothing like the site describes their respectful employees.
Great customer service. The plumber that arrived was very professional and had a great personality. He really explained what the problem was and what needed to happen to fix it. It seemed like a fair price since it included a warranty as well. I'd call them again if any other plumbing service was needed at my home
I've been using this Mr Rooter for over 10 years. Many of my family members, even those who are many miles away use their services. They are clean, prompt and I've never felt like I was overcharged!
I know the owner gives back to his community,because I have seen him at many of the local cities charities events!
Great service. Arrived on time. Professional appearance and additude. Joe and his assistance pinpoint my plumbing issues and corrected them fast. Thanks Joe and assistant very friendly people. We need more people like Mr. Rooter.
C W.
11/04/2010 12:00:00 SA
DO NOT use this guy!!! He was so dishonest with me starting from what he said he would charge to the work that he did. He didn't take the time to explain anything to me and then wouldn't even answer my phone calls. Just stay away!
Tommy H.
02/05/2014 12:00:00 SA
Joseph and Luis came to my house for service. I am very satisfied with their professional service. I will ask them for future service for sure. Thanks
Great plumbing service. Called for an estimate and ending up hiring them. They were fast, friendly and very reasonably priced. If ever the need should arise, I wouldn't hesitate to hire them again.
D J.
03/09/2013 12:00:00 SA
They were really professional and truly cared about my plumbing problem. Joe who is the owner was very fair with his price and best of all, a previous plummer told me that I needed certain work done.... well Joe told me it was not needed. For this reason I highly recommend him. He save me so much money. I will recommend him to all of my family.
Brad E.
03/04/2014 12:00:00 SA
Called Mr. Rooter to help solve an ongoing drain(roots) problem, just in the nick of time for last week's big storms!!. Mr. Joe Diaz quickly diagnosed the problem, proposed an affordable fix, and had the problem solved within 48 hours as promised up front with guarantees! His integrity and honesty was refreshing and impressive in this day and age I have to admit! I am highly impressed with the work he and his crew did, including the care and respect while working around my landscaped yard as well as the cleanup when finished. I will use them for all future plumbing projects at my home. I highly recommend Joe Diaz and his team and their outstanding customer service!!!
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