Description
Secure your home or business with superb locksmith services including installations of high-security locks from our company in Phoenix, Arizona. Operating in the same location since 1939, Downtown Locksmith (formerly Mr. Todd's Downtown Locksmith) is owned by a master locksmith with experience servicing and repairing a variety of locks and safes. Real estate accounts are welcome, and we do billing for commercial accounts with net 30-day terms.
HISTORY
Established in 1939.
Downtown Locksmith has had the same phone number since 1939, providing service to the entire valley. We are fullty qualified to service your automotive security needs, including laser-cut keys and hard to find antique and classic car keys and locks, chip-keys and key fobs (remotes.) Call us for full-service in commercial and residential lock and key replacement and repair. We are true locksmiths, not just key-cutters. We can fabricate those impossible to find parts. We have the largest inventory of key blanks in the area. Call us for your safe repair and service including safe opening. If you need a key made for a rare or antique lock we are the ones to see. Yes, we can do that.
ABOUT BUSINESS OWNER
I have been a business owner since 1983. After moving to Arizona in 2012, I set out to get back into the Business world. I wanted to purchase a business with a proven record not only with sales but with customers. I was very intrigued by the locksmith business. After my due diligence, I purchased what I feel is the best Locksmith Business in Phoenix. We are a full service locksmith business and have been in business since 1939. We have 7 full time employees and 4 mobile units as well as a retail location. We have over 100 years of combined experience.
SERVICES
Key Duplication, Lock Repair, Commercial Services, Cabinet Lock Services, Lock Changing, Mailbox Lock Services, Safe Locksmith Services, Electronic/Smart Lock Repair, Rekeying, Broken Key Extraction, Building Lockouts, Gate Lock Services, Lock Installation, Residential Services, Electronic/Smart Lock Installation, Vehicle Lockouts, ,
Reviews
Bert P.
02/06/2023 12:00:00 SA
Just had a chipped key made. A very hard key to do for my Jaguar. Took them less than an hour to do and it works perfect. Great technicians and I would rate them 5 star plus. Oh, and their price was 5 star as well
Ever since I was a Kid, I can't remember walking into a locksmith shop that looked like this. The circa 50's/60's architecture and the way the store/shop is laid out inside brings me back to those days - a real locksmith shop! After trying out a couple of locksmith shops that could not replicate the key I needed, I was recommended Downtown Locksmith. In a jiffy, I walked away with what I needed, not to mention going back in time and amazed at everything in the lock world Downtown Locksmith can do. This huge shop is like walking into a working museum! You can come to their store, or they can come to you. Just take a peek at my pics, they show beyond words the extent of their ability, capacity, stock and services they have to offer - not to mention reasonable prices. Downtown Locksmith, you are now my go-to Locksmith in Phoenix. Kudos!
Was referred to this old school locksmith when another locksmith felt like helping me out with a broken combination lock on an exterior gate was too much trouble for him. Downtown Locksmith was fantastic. They clearly know their stuff and know how to go with the flow. After talking with me on the phone they sent someone out to take a look at the lock, didn't get bent out of shape when I wasn't around to discuss the job with them, just talked to my son and left me an estimate. My son comments the technician was "super knowledgeable." They responded promptly when I contacted them by email to schedule the job, came when they said they would, and installed a brand new lock that works perfectly. We couldn't be more delighted. Would go to them again in a heartbeat.
*Spoiler Alert: Posted same review on Google because it says it all!* Although there are locksmiths closer to my residence for keys made- & all over metro Phoenix; however- also KNOW great customer service guaranteed at Downtown Locksmith. Simply put they are "The Best-" that's their rep- & they don't disappoint!
Needed a safe key made with a larger opening to fit on my SmartKey; no such template- but because of their customer satisfaction DNA- a solution was found! Drill hole larger on existing keys! Brilliant!
Exceptional customer satisfaction & service is what you will get- all the time- every time at Downtown Locksmith. THANKS AGAIN!
Unbelievable feat of picking the lock on my antique pre 1860 Japanese Tansu lockbox when it was mailed to me with the key accidentally locked inside(!) Wanted everyone to now that they actually managed this unbelievable feat! These guys were so knowledgeable and pleasant to work with- will go to them for all my locksmith needs whatever the century! Very reasonable rates.
Great Locksmith, I had trouble rekeying a lock cylinder at Ace hardware and they failed miserably. The key was getting stuck in the cylinder and wasn't easy to turn to unlock. I took my cylinders to Downtown Locksmith and they have the cylinders working like new! I appreciate the quality of workmanship. I will be back next time I have a rekeying job.
Thank you Downtown Locksmith!
guy helping me wont wear a mask , meanwhile people still dying everyday from covid , made me feel unsafe , disgusting
I was looking for an exact replica of a key and this was the one and only place I found that had the right key and color! Super professional, reliable, old school shop. Would recommend!
Kathy N.
11/08/2018 12:00:00 SA
K.. called ..because a problem.. not sure who I spoke with.. straight up guy told me what to do or he'd come and do it for 95 bucks .. awesome. Thank you
Incredibly helpful, professional service here!
I just moved to Phoenix. During the move, keys to my file cabinet got locked in the file cabinet. Sadly, not the first time I've done that. Anyway, i called them on a friday and asked if they could help. I went down there with the lock number but that didn't narrow it down so there were a few options. Andrew made me two keys but only charged me for one ($11.50) and told me that if they didn't work, to bring the cabinet down there and they'd figure it out.
Well, neither key worked. So today I brought the cabinet down there. Andrew spend about twenty minutes working on, eventually figured it out, and went inside to get a new key. He opened the cabinet, handed me the key, and told me to have a nice day. I asked about payment and he said there was no additional charge.
Friendly, professional service gets 5 stars. I don't often need a locksmith, but when I do this is who i will call.
Downtown Locksmith is the best deal in town! Never again will I go to Home Depot or Ace Hardware for a key. I just purchased a remote entry fob with programming for my vehicle. It was around $70. The dealership wanted $400!
I worked with them to get a second key cut for my car. They were extremely responsive, fair, and did their job professionally and efficiently. I called other shops at the same time and never got a call back. We ran into a complication with the car - different ignition and door locks, and they helped us come up with a cost-effective solution that involved two keys. I really enjoyed working with Josh and Andrew and will definitely use them again.
Great experience getting our door lock fixed at our office. The locksmith was quick and very nice. We would for sure use this company again.
Rebecca J.
12/04/2014 12:00:00 SA
I really appreciated how quickly these guys came over to rekey our locks after a burglary. Our house was robbed last night, and not until the middle of today did I realize that a bag with my house key was among the items stolen.
I called Downtown Locksmith and explained the situation and the locksmiths were at my house in 10 minutes.
Thank you for easing my mind and doing a nice job on the locks!
They made my keys , their price is better than others. I saved time and money. Thanks for servicing.
Sonja M.
02/02/2016 12:00:00 SA
The owner himself, Gary Sachs, came by to re-key all my doors. I met Gary last fall at a Realtor event and he explained how he runs his business with integrity and fair pricing. When I called, I was able to get an appointment within 24 hours! Gary was on time for our appointment and very courteous. He worked quickly and was very neat and clean. He made sure all the new keys worked before he left. I recommend Downtown Locksmith to anyone who needs an honest, dependable and reliable locksmith. I will definitely use him again the next time I need a locksmith!
Carlo A.
11/11/2015 12:00:00 SA
I'm in a very urgent situation and need to make copies of my keys. It says they open at 8am but is 8:20 and so far there's no sign they will be opening soon. It is a weekday so goth should take their business more seriously and I was relying on them. Now I'll need to look for another service just because they don't stick to the schedule they set.
I've been in to this shop about 4 times for various minor needs, all things that could be done on-site and that did not require a house call, but I can vouch that on every occasion service was courteous, competent, and fast, and I was never made to feel rushed. They have also been patient and generous in sharing their knowledge when I had a number of questions that involved locks and security but that offered no business prospects for them. Just this morning one of the staff worked up a quite a sweat removing an incredibly tough cable bike lock which required use of power tools in addition to some strenuous manual effort, and would not accept a penny of payment.
On yet another more recent visit, they could have easily sold me a new car key with auto-lock transponder -thing - but went to fairly extensive effort to salvage mine, replace the battery with the one I had brought with me, and would not accept payment as I had supplied the battery, telling me "Just keep us in mind for future occasions." .
If and when I have more extensive locksmith needs, I will go back to Downtown Locksmith on the east side of 7th Ave, just south of Roosevelt. I also like that they have been in business a long time in Phoenix and that they have a storefront location as opposed to the wandering mobile smithies of no fixed location or reputation.
Had exactly what I needed (which was not a normal key) and was done within 5 min. Highly recommend
Lazy office manager. Didn't want to take 30 seconds of her time to verify a Do Not Copy key was ok to copy. Not worth doing business with that kind of attitude.
Rand V.
12/05/2018 12:00:00 SA
Andrew at Downtown Lock Shop has always been a big help to resolve every problem I have brought them and today he fixed lock for me for and today he took the effort to search through his inventory to find an obscure part. They are reasonable and honest!
These guys are the best! I needed 10 keys made and was out of there in less than 5 minutes! They also have a great variety of security locks
Barry P.
05/10/2015 12:00:00 SA
I have one key! Maybe that doesn't excite you but I have 6 doors and 11 keys . I know the math doesn't add up. But Gary came over and re-keyed all my locks to one key. Much easier and less confusing. He repaired the lock to our back door that I was only able to open from the inside.
Did I mention that he made me a key for my car that was less expensive than the dealers? Gary is fun to be around yet takes his business very seriously. I recommend him the contractors I work with.
great service and very fast results..Very friendly staff and helpful with my problem..will come back for sure for any jey or lock probkems that i will have in the future for sure....
Austin P.
11/11/2015 12:00:00 SA
Top notch locksmith that you can fully trust! Gary is hilarious and is the only locksmith I would call
Ed L.
08/06/2017 12:00:00 SA
Solid, local, and trustworthy business. Came here a long time ago to get some duplicate keys made. At the time, I lived in a 90 year old historic apartment in Encanto-Palmcroft and the door had the original locks. Trying to find a key blank at any of the normal spots (Home Depot, etc) was impossible which is how I ended up here. They cut a couple keys for me but when I got home, they didn't work. Stopped back in and they knew why I had come back even before I could explain. The key cutting machine was not calibrated/reset for my keys so the cuts were just about a millimeter or so deeper than they should have been. They realized that right after I left, apologized, and made new working keys for me. Super friendly, knowledgeable, took ownership of the issue and resolved. Thanks!
John E.
04/06/2016 12:00:00 SA
This is the place to go for key copies. I would assume the rest of their services are great too. I needed 2 keys copied, and they were friendlier, faster, more accurate, and cheaper than Home Depot. Coping 2 keys is not a huge money maker for them, I was treated as their most valued customer. I will go no where else.
I just had to write about the amazing experience we had with Downtown Locksmith rekeying our entire house. Not only was our service provider prompt and professional, he actually alerted us to a problem with one of our doors- which we already knew about- and said he could easily fix it- for $10! The work was perfect, and the price was more than fair. If we ever have an issue with any of our locks, we will for sure go to Downtown Locksmith. You should too!
I went in to get a broken key extracted. They did a great job at a VERY reasonable price and the 3 guys threw in some stand up comedy to boot. Glad to see the good ole American business ethics at work. Give these guys your business!!
Larry V.
02/02/2015 12:00:00 SA
Woohoo! Downtown Locksmith is the best locksmith I've ever used. They treat you like you're their only customer. On time! Reasonably priced! Honest! What more can you ask for? I guess there's a good reason why they've been in business since 1939.
As the owner of a dealership I am often needing keys cut and remotes programmed. It took me years to find a locksmith that was professional, mobile, reasonably priced, and had the tools to cut and program keys and remotes for every make and model; Did I mention professional, and on time!!!! Downtown Locksmith is the very best! I have referred them to friends, clients and family....and they have all been just has happy with the high level of service and professionalism that I am.
Lily R.
01/03/2014 12:00:00 SA
I live in a 3rd. generation, 1928 Historic home and with all credit due to Downtown locksmith I was able to keep and repair the orgiinal lock AND door, not replace.. which 2 other locksmith requested. With a fraction of the price, all characteristics were still in place! Phewww! I set the appt. the evening before, they were at my front door the time scheduled, lock was immediately fixed and the locksmith was very courteous to fix minor things he noticed wrong with my door jam as well. I will recommend any and every one in the historical homes and businesses to use Downtown locksmith for service, it's not easy living in such a older home and calling on anyone to fix, their 1st. suggestion is always to replace (easier for them/expensive for you) glad I found them!
Mary W.
02/05/2015 12:00:00 SA
I personally know the owner of Downtown Locksmith and he is an individual with a high level of integrity. He and his employees place the customer's satisfaction first. I will not hesitate to refer my family, friends and colleagues to them. I know they will be well taken care of.
Everyone should have a reliable and honest locksmith programmed into their cell phone for those worst case scenarios---and it should be Downtown Locksmith! Whether you get locked out of your car, home, office it is nice to have someone you can trust on hand to get you out of sticky situations. Downtown has made car key copies for my fleet, he has re-keyed my office as well as my home. Gary personally replaced my existing dead bolt at no charge on my back door because he said it was an off brand and for safety reasons he wouldn't have it on his own daughter's home and he wanted me just as safe! What a doll & a true professional! Don't call just anyone, call Downtown!
Josh came and unlocked my car in 20 minutes. He was super nice and professional. If your in the downtown area, i would highly recommend!
After perusing the internet to find a reputable locksmith to get another remote programmed for my car, I can truly say I made a very wise choice. Josh came to me at my work location and in in about 30 minutes he had cut and programmed another key for my car. Josh was reasonably priced and very professional. All and all it was a good experience, and I will definitely be using them again, if I ever a need a locksmith.
Amy S.
01/02/2015 12:00:00 SA
I needed a skeleton key for an old desk, and they made me a custom one on the spot when their large collection of skeleton keys didn't fit. Amazing customer service!
Slo G.
04/09/2014 12:00:00 SA
Old world service in a new location! Got a duplicate key made for my BMW motorcycle. It was done professionally, efficiently, and less than half of what the dealership charged. It's so refreshing to get service, and feel that you've gotten a great deal. In such a cut throat business as locksmithing, I truly hope these folks maintain their integrity.
Brittany H.
01/12/2015 12:00:00 SA
This is my very first yelp review. I had to write to say what excellent customer service I received from the owner himself. I was struggling with the locks at my house -- he was kind enough to come over and check out the issue. He worked quickly and efficiently and was beyond kind and helpful. I seriously can't thank him enough!
Matt L.
03/05/2015 12:00:00 SA
Downtown Locksmith is AWESOME! This company is very knowledgable, has high integrity and are true professionals.
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