CallOrange

The deadbolt to my home had me locked out. Really. The key would turn, but the bolt did not turn. Great, how do I find a locksmith on a 106 degree monsoon Saturday afternoon so that I can get back into my air conditioned home?

After a Yelp and an Internet search I found Tempe Locksmith. They said they would have someone there in 25 minutes. The locksmith tech was a contractor from callorange.com (NOT from Tempe Locksmith) and it took 45 minutes not 25 minutes.

I knew that the deadbolt would have to be drilled out and a new one installed, so I stopped by Lowe's and picked up a new one for $29. Liran was the tech and he did a great job and re-keyed the lock to my house key at no extra charge.
Here was the breakdown:
Service Call=$19
Drill out old deadbolt=$154
Install new deadbolt lock=$20

Lorin gave me his card (480-544-1691 if you want to call Lorin directly). callorange apparently covers for many other locksmiths in the valley on weekends. All of their orange and white cars have the 480-823-8222 phone number on them, but their web site has 480-725-4777. They appear to have multiple locations (perhaps some form of a franchise?) in the valley and do residential lockouts, commercial, automotive lockouts and security and are available 24/7. In the future I will call callorange.com directly for locksmith needs.

We were having problems with our 2003 cadillac car. Chris came out and helped reprogram the key. In short, GREAT service and got the problem fixed promptly and it wasn't exhorbitantly expensive, either. I would definitely recommend this service and won't hesitate to call Chris again if we need help.
Excellent service.

We needed  our car re-keyed after our grand daughter lost the keys. Prompt service and fair price. Danny in Gilbert did a great job for us. Thanks.

These guys showed up to perform a key fob relearn and add 1 new key, we were quoted 120-130 over the phone, they charged us 210$ after telling us we didn't tell them there was a second key that needed programming. (The main reason we called them in the first place) We tried to dispute to only pay the 80$ but they would not go back so we had to go back through our bank to refund us the 80$.

The service technician showed up stinking like alcohol too. Both myself and my 3 employees all were in disbelief. After they finished the job the car they worked on had obd2 codes for key issues that were not there before. Very upset about the 80$ overcharge and then they didn't even want to work with us about fixing the crap work they did. Next time I'll wait for my normal guy (even though he stood us up 4 times) he must be out there fixing all these guys problems.

This company is a scam. They say $19 service call + labor. They say the labor can range from $39-150 at the high end depending on what needs to be done.

My girlfriend was locked out of our house with our dog and needed a locksmith. The tech showed up and made up some lie and told her we have special locks which are complicated. He could have either picked the lower non deadbolt lock or the front door deadbolt. He told her it would 185 for the non deadbolt handle lock or 175 for the front door. How does that event make sense.

I called CallOrange when I returned from being out of town to confirm that their prices range from 39-150. Told them what happened and the woman said she would refund us the $25 for the difference.

This company's employees will actively take advantage of people by trying to gouge you on scene.  They still have not returned the difference from the employee's dishonesty.

Go anywhere else and make sure the number you call doesn't subcontract through callorange. And if the tech ever tells you that the lock is special/complicated,  call them out on their BS. I know a guy who was a locksmith for a few years and he said he was told to tell people this to simply charge them more.

These guys are crooks. When I called the quote $39 or more. I call the locksmith and he agrees to $75. He arrives and asks $125.

Felicia in the office is completely confused as to how to explain their ripoff services. Chris, the tech , charged my daughter $119 for a vehicle lockout when she was told it would only be $35. The excuse I was given is they use an advertising agency that gives quotes to customers, they have no control over what the advertising company says. I asked for the advertising company info, I was given a phone number to a locksmith in Georgia that knows nothing about this company in Arizona.
I will be filing a complaint with BBB, not that this fraudulent company will change policies.

This company will take advantage of you!!  Highly inflated cost that didn't even match the quote over the phone.   STEER clear of this company!

First time in my whole life I have ever locked my keys in my truck. Happened right as I got to work and Call Orange came right out within 40 minutes! Kind of scary how quickly they were able to unlock my car!  Very professional. Promptness is huge in my book. I really appreciated them getting here so quickly to help me. Would recommend again!

Complete SCAM!! Absurd charges! $167 to just unlock a car! Do not use this company!!!

If you need anyone to come unlock your car fast quickly and safely hes the guy to call He is very fast to come out efficient and priced great call Chris M

Hunter arrived in five about five min and gave us a great customer service. It was almost scary how fast he could open my car. Overall a good experience of locking myself out of my car.

My daughter just got scammed sad she is a young kid in distressed locked out of her car, called these people and they charged her $200.00 to un lock her car. So sad they prey on young children thenprice gouge them. No shock on all the bad reviews. Will be contacting attorney general first thing in the morning and maybe a couple other places to report their terrible business practices!! They are not local they are a total bait and switch. DBA Tucson  Custom Locks and Doors

These guys are scam artists. Steer clear!

No issues at all.  Price seemed fair and they were at my house within a half hour of the order as promised.  Mike was a cool dude and was upfront about costs.  I would use them again.

Absolutely awful!!!! I was locked out of my car and I was in a rush to get to work they were the first company I found on the internet sadly! I had not had time to look at their reviews, SADLY! They charged me 168 just to unlock my car!!!! I called around afterwards to get an idea of how much Itt cost.. you should pay no more then 50 bucks! They used the situation I was in and the time crunch to up charge! NO NO NO INTEGRITY! I'm posting on all forums so no one else will get ripped off!

BEWARE!!  Price gouging to the fullest. I first call 247 Pro Locksmith, LLC  to set an appointment. I set up service time and am told the price will be $29.00 service call plus labor.
What is labor price? The tech will charge for labor, I can't tell you what that will be, whatever the going rate is. OK so agree. Tech arrives on time and his very courteous. To get to my door a small pad lock has to be cut. (did not expect that)
How Much $100.00 for a 2 minute job.
Now, the building door is drilled out
How Much $100.00
I did not have another lock,  I thought the lock would be picked but no.
Tech says he has a lock, pulls out the standard double key deadbolt, sells for around $29.99, How much $80.00 with a discount, otherwise it would be $100.
TOTAL $309.00
I ask do you give any discounts, AARP, Senior Discount "NO but your next service will be 20% discount. Why would I ever use this company again??? NO WAY.
Stick to business hour service and check out Harmon Locks. I should have used by original.

Looked them up on the internet the web site says they make keys for BMWs called the person said they are not making keys for BMW at the moment TAKE IT OFF YOUR WEBSITE

By far the worst company I have ever dealt with. It seemed so smooth at first, the lady that answered the phone was great and the locksmith was here in a timely manner. When he got here to unlock a door to my house he explained numerous times that it would be a total of $85 and that he could replace the knob and everything. After he completed everything he told me that the total was $165. Just about double what he said the whole time. I would NEVER recommend this company to ANYONE. Literally work with any other locksmith company because they are dishonest and scummy. Very very dissatisfied.

Best locksmith company I have had our house... 3 others have failed and cost me over $1,000.00. Nephi was the member who came out explained the problem and how it was fixed! I don't think I'll need another locksmith to fix anything again! EXCELLENT work and would highly recommend them!

!!! fraud !!!   !! tucson arizona !!
i was told $15 to for the service and $29 to come out on the phone.  turns out when they get there its $85 take it or leave it. i gave a description of the car and they confirmed $44.00 the guy who showed up said he could only do it for $85 which already included a discount since they usually charge $125.  had no option at that point but to pay. fraudulent company, do not think about calling them!!! tucson az area!
!!! fraud !!!

Eric, the locksmith was very helpful and kind however, this company is garbage. Hidden fees that go against their advertisement, no ETA though they claim 10 minutes in their ads, we waited for over an hour. Don't use this company.

I unfortunately used this service twice- a complete waste of money and time. When you call they say starting at $29. It was early (4:45am) and I called two other places that didn't pick up so I felt there was no other option (I was calling for my work and people were waiting). They claim 25 minutes and someone is on their way. The first time it took 45 minutes. The second time it took over an hour. When I called asking where someone was they told me "hmmm they should be there I will call them and ask." Ten minutes later still no one. So I called again and was told "oh they're just a minute away." At this point I am very frustrated- then add to the  fact that the total cost both times were over $100 dollars for a two minute service. A rip off. Avoid these guys at all costs unless you have absolutely NO other option.

I needed a lock smith again today so called this company back. After last time where I was charged so much more this time my price was only $50. Except it took the guy an hour and a half to get there after he told me 20 or 25 minutes. He called me about 25 minutes later to say it would be 15 more minutes. 30 minutes later I called him he said he was just about there. 30 minutes after that and no longer answering his phone I was calling another locksmith when he showed up.  This. company has terrible customer service. They are not consistent with their price or with their ETA.

Crooks. They try and get as much money as they want from you! This guy tried lying to me saying he wouldn't be able to unlock my door because of some security system that doesn't exist. Total crap, I called him a liar straight to his face and he dropped the price from $120 to $99 which is still ridiculous. Terrible company, terrible people. Never use them!

Although the service was pricy ($138), they were reliable and responded quickly to my service call!  This I appreciate most of all! The service tech, Brian was friendly and courteous!  He also recommended contacting my insurance and submitting this bill for reimbursement!  I never knew my insurance covers the cost of a locksmith!  I would recommend using CallOrange!

Great business worked with pricing and was highmy helpful Ryan was extremely nice and accomidating

I am beyond pleased with this company! I called to get my locks changed and Mike arrived after 20 minutes! He was extremely professional and did a great and clean job! I would definitely use them again and recommend this company to any one!!

I clearly should have read the reviews first. DO NOT USE THIS COMPANY! Like most of the other people who have written reviews, I waited an hour and half for someone to show up and by the time they got there had no choice but to pay the astronomical fee because I needed to get to work.
$15 service fee, sounds reasonable right? Until the total comes to $200. I've had to have the same vehicle unlocked before and it was $46 with another company.
I emailed them a complaint to give them a chance to make this right before I wrote this review. I then got a phone call from a very rude, dismissive woman who literally laughed at me on the phone. Not even sure why she bothered calling, just to rub salt in my $200 wound I guess.

I won't ever call them again. Over the phone I was told that it will cost $29 but when the guy came, he explained that that number only included the labor. The service cost an additional $100, which he told me was already at a student discount. He then added it up to $130 (rather than $129), which I did not catch until later. It is not the amount difference of $1 that I protest, but the dishonesty involved.

His card reader was not working when I tried to use my credit card, and so we had to pay them cash. He handed me an invoice slip and that was it.

Although the service was quick (2 minutes) and the guy came by in 30 minutes, which was reasonable, I felt deceived and overcharged. It seems that this is a similar experience that many others have had and so please call a different company to save yourself some money.

It was a crazy night & I somehow ended up outside my car with the keys locked inside ‍ . I called "call orange" & was met by the nicest man named Philip I think it was. He was very helpful & got my door quickly opened with no problems!! I was very thankful & would definitely recommend their services to anyone who needs a locksmith! Thank you so much Philip.

Adam and Mikey came immediately to assist me with my 2013 Ford Focus when my keys were stolen. It's an electronic car so very difficult to make another key for it.  They did it with perfection. Charged $250 less than what the dealership estimated. Very satisfied and if I ever have another problem with my keys they will be the first to receive my call.

Waited longer than quoted, and when the locksmith got here he was told our charge was $160 total. I was floored by the price that had not been told to me on the phone. And then after refusing the service, he told me there was still a 19$ service fee. And then after giving him a 20, he didn't have enough change! Will never use this company again. They are scammers.

Mike and Andrew saved the day!! They were nice, genuine and professional. They explained to me the process before doing anything. If I every get locked out again I know who to call. Thanks again for your help I appreciate your help.

Pretty much got hustled out of $198 this morning for something that took two seconds and a long metal stick pushing the unlock button. Told me it would be 19$ when I called

SCAM ALERT!! Callorange.com quoted a price today of $35, then after waiting a rediculous amount of time for the guy to show up, changed his price to $135, when refused to pay that much he blocked in the car until he was paid his "service fee" for coming out and switching the price!! Had to call police!! Callorange.com are SCAM ARTISTS  specializing in bait and switch!!! Buyers be ware!!!

Our daughter locked us out of our car at home. We were told that we would be charged $19 for the call out to our home plus the labor fee. We ended up being charged $29 for the service call and $75 to unlock the car. When we told the technician that we were told different pricing over the phone he became defensive and something about how he was giving us a good deal and that he was only making $25 dollars off of this call.  This company was untruthful and unprofessional through the whole experience. Please save your money and frustrations and go to a different company

Bait n switch dishonest do not recommend. Was told estimate but then price was quadrupled.

Really quick and really professional! I think the guys name was Eric, but I'm not sure. He estimated the time for him to re-key my microchipped car at 35 minutes, which was perfectly acceptable. However, after 15 I heard the distinct roar of my engine. My other option was to get my car towed to the dealership and get it re-keyed. This option was cheaper and way quicker. They also gave me advice for future situations like this. I was very happy and charged a fair price. Definitely recommend.

Pretty sure we got tricked into forking over almost $150 after being lied to about a much lower price.

Paid ad on google search for "locksmith-inmesa.com" (already a red flag that I regretfully didn't register) said service call was $19 and over the phone quoted $44 to my partner. That was more than what the ad promoted, but we were desperate to get home, so we went for it. When the technician arrived, partner was in a restaurant's bathroom so I went out to my car to meet the tech myself. He handed me the invoice with the words "CallOrange.com" at the top when he stepped out of the car. Before I could finish reading it over and show it to my partner, the technician was already opening my car door. I realized with a sudden shock, eyes swinging down to the boxes below after scribbling my address, that he was charging me an outrageous $150. That's 3 times the amount they quoted! He didn't even speak to me about this-- he just expected that I wouldn't notice so he could silently get away with this bait and switch.

I was extremely anxious and felt pressured by this abrupt price change and his rush. Partner finally arrived and brought up the inconsistent amount with the tech, but he simply brushed it off--in a rude tone, despite the fact that he was taking so much money from us--saying that it may cost more depending on the tools he used. Then why did he immediately jump to using the most expensive tools? With no warning? When he asked, "Has this car been open before?" and I said with great confusion, "Maybe...?" So he took my confusion as a sign to jump to the highest price point? Was that why he rushed me when he arrived-- to confuse a clueless girl who knows nothing about cars and juice her, because she's an obvious target to trick? Is that why he did not wait until I finished reading or filling out my information or for my partner to arrive?

He also said my insurance would reimburse me because they have "a relationship" with them; I called my insurance company, and no, they do not cover this. Did he raise the price because I had insurance? It was just a whole mess that left me with a sick feeling in my gut for the rest of the night.

I wish I had fought it, but I hesitated. A bait and switch of this proportion is not a way to earn a customer or good word of mouth. And of course, since their google ad is for "Locksmith-InMesa.com" and not CallOrange.com like the invoice said, it's harder to get client reviews beforehand so you can find out if they are scammers or not. Intentional? Something else to keep in mind-- their alternate business name is 24/7 Pro Locksmith, LLC if you need to look them up further.

Anyway, short story: do not bother getting a quote. You'll get an extremely inaccurate figure. Take a look at the other "not currently recommended reviews" on this page; you'll see I wasn't the only one scammed.

Would not recommend. Never, ever again.

First, I will say the service person was nice and professional.  Philip did call and said 30 minutes and I rushed from where I was to not be late and he showed up an hour later, but again he was polite which is why they get one star or I would give none.  

My main issue is the final cost and with John who answered the phone and gave an estimate over the phone.  I told him my issue, I had lost a house key and needed 10 locks changed and some were dead bolts.  He told me it would be a $19 service fee and the locks would be about $19 each.  I told him that would be fine and to send the technician about 4pm.  John also told me he would be able to rekey my house and I could use the rest of my current keys, but the lost one would be unable to use in the rekeyed locks.  Truthfully, I didn't think this would work, but he made it sound very convenient and inexpensive.  

When the tech arrived, he told me I had Schlage locks and they were the best so he was fine to rekey my house.  He then told me that my locks would be much more expensive since interior locks were the only ones for $19 dollars and these were 'exterior' locks so to say.  I had already told John this but he still quoted me $19.

The tech then went into the pricing and I went mid-grade since he was already here and I needed this done.  I then showed him the 10 locks I needed throughout my home.  He did the work and then got the invoice for me....

Now, here's the surprise, I was never told of an per hour service fee of $65 dollars.  I do understand service fees for the repair man's time, but I was never told of this fee.  I was also not told that the double dead bolts counted as two locks, so my exterior gate ended up being a $70 lock change.  Wow, much different from the $19 told to me regarding the locks.  I ended up with 11 locks instead of 10 and an almost $500 bill.  

I would not recommend this company as they post get deals on the internet then hid fees when they do the work.  

Also, some of my locks stick now and I live in a new custom home and never had this problem before.  

Hopefully everyone reads reviews before they call this company... I received an invoice from callorange (with no company address just a nationwide phone number) and the tech had their car- but I called (480) 845-0859 to receive service.

Sad that they know people need this service due to unfortunate circumstances and they hid fees, over-charge, and misquote their pricing.

3/20 Update: After two days filled with numerous calls back to this company attempting to speak with Denise, the manager, I finally was able to get ahold of her at 10:30 this evening where she proceeded to tell me that because they are not refunding my money because Reuben "fixed the issue " How is that if when he got here, he did nothing more than unlock my doors because I was late for work because of their mistake? She then said that they did me a service by not charging me for unlocking my doors! The reason I had to lock myself out of my car was because of the issue that was supposed to resolved by my $350 repair? Would they reimburse me for my vehicle got stolen because I didn't lock it? Regarding the horrible communication issues, she gave me some dry apology and said that it would be handled. And the reason it took over 3 days to return my calls was because I'm not her only customer. So because they are "busy " decent customer service goes out the window? Great company motto! I'll make sure to mention it when I file a complaint with the BBB.
Horrible customer service!! DO NOT USE THIS COMPANY!!!
Two weeks ago around 8pm, my key got stuck in my ignition. I called this company and they sent out Reuben to repair this issue. Turns out the ignition lock cylinder needed to be replaced. Reuben was able to replace this part that evening so that I would be able to get my son to school on time. I paid the agreed upon $350 for this service and we went our separate ways.
This past Saturday evening after running a few errands, my key wouldn't come out of the ignition, again. So, I called this company back to have someone come out to look at it. I was told to lock my car doors(I only had one key) and Reuben would be back out around 8am the following(Sunday) morning. Turns out that Sunday was Reuben's day off but it took me calling them several times asking about Reuben's eta and almost 4 hours to figure this out. No one thought to check the schedule that morning to make sure the correct people were working. Did they send out a different technician to resolve my issue? Nope. I did get an apology and them telling me that Reuben would be at my place Monday morning to fix this issue before I needed to leave for work at 7:30am. Do you think that they followed through with this?
Monday morning rolls around and I'm patiently waiting on Reuben to arrive so I can start my work week. 7:15 goes by, no Reuben. 7:20 and no Reuben. 7:30, no Reuben. At this point I attempt to call this company again to find out what's going on. All my calls miraculously go straight to voicemail. I must have called 25 times and no answer. Reuben then texts me that he is on his way for my 8am appointment. How is my appointment at 8am when I told the manager and assistant manager that I had to be at work at 8am. I continue trying to reach out to this company to find out where this miscommunication happened. At 8:05am Reuben arrives, at this point I am livid and still has not gotten in contact with anyone from callorange.com. Turns out he sent a message to this company informing them that he would not be able to make it to my place until 8am and since they made the mistake of scheduling him on his day off, if they could reach out to me to confirm that 8am will be okay. He sent this message at 11:26am Sunday. Why didn't anyone call me to inform me of this?!Which So to Reuben I look like a psychotic person blowing up the company's phone asking about an appointment that to him has been confirmed at 8am. ( it turns out they were screening my calls and instead of answering and explaining the situation they insisted on continuously texting Reuben that he needed to call me.) To me, it looked like Reuben is flaking on an appointment that was confirmed before 7:30am with the management team. At that point I just ask him to unlock my doors so I can prevent being even later for work and I let him know that I will be requesting a full refund. Not because I was unhappy with his previous repairs but because of how this company totally dropped the ball with this situation. He agreed that this was handled unprofessionally and he would be reaching out to regarding my refund.
I finally get through and the gentleman took down my information and said that his manager would give me a callback at 3pm when she got. I ended calling her at 4:30pm and she seemed totally confused about the situation. After informing me that because she has no record of my credit card payment and because Reuben is a third party contractor he would be responsible for my return. Even though the invoice given has their company information on it, stating that I am authorizing callorange.com to take the $350 due for the repair. When I further questioned her about that, she said she would speak with Reuben and call me back. That was 5pm this evening...

SCAM! Bill was over $150 to unlock our door to remove car keys- told us it would be $19 for the service call (ended up charging $29) and somehow to put bags in and unlock the door in 2 seconds was the most expensive way to unlock the door. Manager was VERY unprofessional and told me well you shouldn't of paid- told me he saw his technician hand over the invoice prior to starting the work which was a lie- he was not here only the tech and the invoice was given to me after the job was completed. WORST company out here and a total SCAM!

Rude, said I broke it. Then admitted it was already broke after he listened to me. Was going to charge $150 to try to put it back together, but not gauranteed if it fell apart right after he left. Said you cannot buy the same set up anymore and you have to buy the whole set for $230, then pay for installation. My husband already knew that just the handle was $115. and the whole set $150. He charged us $29.99 to come talk for 5 min. No we will  NEVER call this business again.

Worthless! Called in an URGENT situation and was told they'd ARRIVE in 15 mins. We gave two phone numbers. After 22 mins, called them back and they said that nobody was coming because they tried the phone numbers and "nobody answered" so they didn't send anyone. They absolutely NEVER called either phone. We both had our phones in hand and had fantastic service. I will never use or suggest these liars to anyone.

I called to request help with a lockout.  The technician arrived within 10 minutes.   That was the only great thing about this service.  As the man exited his vehicle, I apologized for any inconvenience, but I realized that my roadside assistance would take care of this for me.  He tried to convince me to continue with his service but  I still declined.  Long story short, I was told that I would just be charged a $20 service fee.  I let him know that in no way am I obligated or under contract to pay a service fee since nothing was done.  He kept trying to argue with me.  He had his manager call and I told him the same thing and he understood.   I did not appreciate the unprofessionalism of the technician that came out.

Fast service to arrive and technician Holly did a great job thanks

Omg!!! So Eric is the best!!! I locked my keys in my trunk outside of Walmart. The bigger problem is my electrical Circuit in my car is out so I can't open my trunk without my key. On top of that, my seats fold down but the lever is in the trunk again, that I can't open without my key. Eric not only unlocked my car he took apart my backseat piece by piece got my keys out of the trunk through my backseat, then put my backseat back together like new! This wonderful man should get the largest bonus of his life or a promotion! I didn't have to even ask, he just did it!!! I'm so grateful! When you call, ask for Eric S.

Great follow up to my call, arrived in 30 min, very professional, detailed all costs and did a great job.  Good job Mike!

This is a one star because I can't rate any lower.

My daughter locked herself out of her car today. She called orange and was quoted $50. The technician Brian showed up and unlocked her door, my daughter gave him the $50. He then changed the quote from $50 to $138. $119 to unlock it plus a $19 service call charge. She did not have the cash and brian proceeds to try to get my daughter to text him her credit card info. REALLY? What kind of company does this?

I called the office and Brian had closed out the invoice at $50. The dispatcher was very helpful and said that $50 was the price even though the invoice said $138. Well, Brian proceeds to text my daughter asking about the rest of the money even though he had closed it out at $50. Needless to say, my daughter blocked him and I texted him telling him that I had called his office and that he wasn't getting anymore money. If he wanted more money, take it up with your employer. He hasn't texted back since.

My advice is to shop around, what reputable company has employees that want you to text them your credit card information? I think your hiring process needs to be more stringent to keep these dishonest scam artists out of your company. Although the customer service rep was very friendly and helpful, I DO NOT recommend using this company because of the shady experience with Brian.

Phillip was prompt and courteous with great communication. He was very professional and helpful. He was able to get me in through the garage door in about five minutes. I would highly recommend this company!!!

Absolutely amazing company! They had a tech at my door within 30 minutes of my calling, and I do not live close to the city. Ayal was very professional and incredibly helpful regarding how to protect and secure our home. Cheers!

The technician Rueben who came out to help me out of bad jam was a great guy. He was quick to come help me and really reasonable when it came to the price. Most technicians careless about your budget. But Rueben came through for me. Hopefully I won't have to but if I ever get locked out again I would call and request Rueben.

We originally contacted them through their website on Jan 25 and we received no response. We then on February 6th we called and were hung up on twice. Finally we found their gmail address and emailed them that way. This has been ongoing for several months and we had hoped to resolve it but it has not happened so here is our review. They are also known as 247 Pro Locksmith based in Tempe.

This is the letter we wrote to them & their following correspondence.  

"I am very disappointed with my recent experience with Ryan a locksmith who was recently sent out by CallOrange to help me get into my unit.

On Tuesday January 19, around 9pm, I contacted your call center and told them that I was locked out and needed a rekey at (my address) I told them I could not get into my unit.  I then received a call back from a locksmith named Ryan who told me he was about 15 minutes away and that it would be a $19 service call and about $20 to get me a new key. He asked me what kind of lock it was an I told him it was a Schlage keyless entry. When he arrived he told me that it was not a rekey and because I was locked out it would be more expensive.  He told me it would be $140 because it was the Schlage lock and it would be more work. It took him 5 minutes to unlock the door and and when I asked him if he would cut me a key he told me it would be $40 because it was more difficult to deal with. I do not understand how it went from $39 to over $180 to deal with this lock. I was very clear that I was locked out, I was very clear that it was a Schlage lock and he even asked me identifying questions about the lock so he knew what he would be dealing with. I have a Home Warranty and I could have called them for $69 to deal with this lock but when Ryan told me it would be $39 I decided to save myself $30 and go with Ryan.

I find this to be deplorable service and I feel taken advantage of.  If he knew that Schlage locks were more expensive to work with he should have said so on the phone as he did ask me what type of a lock it was. I also said that I was locked out. How did a key being cut go from $20 to $40? How did letting me in all of a sudden turn into $120? This was a five minute job.

I would like the bill to be adjusted to what was originally described to me on the phone. I feel that Ryan saw that I was in a desperate situation and up-charged me and was untruthful with me or withheld information from me."

Their response was to request a copy of the receipt and when we sent it in, they replied with:

"It seems as the customer agreed to the price in writing as indicated by the
customer's signature on the invoice.  Thanks."

Our response (My Assistant):
"She did agree to it at the time because she had no other choice but we
do feel we've been seriously overcharged if you reread what happened
in the first email."

Their response:
"The fee that was paid is a fair fee for this type of service. If the
customer felt he was over charged, he could have called another
company. Thanks."

We have tried to move this up the ladder but our messages are being ignored. We have called, emailed and sent messages to their Facebook page. The person with whom we were communicating never signed their name to their emails so we don't even know who was responding. The Call Orange website claims a 100% satisfaction guarantee. If I had read the reviews on these guys I would have never used them.

Beware!!!!
Ok so here is my experience. On Wednesday my dad called a number he found on google which was called A1 locksmith 623-335-0911. He was quoted a price of 15.00 for the service call and 19.00 per lock to change out all our locks (8). I then called and spoke with the same person as my dad (james) and he confirmed the pricing. We were told that was all inclusive. We set an appt for 10am Thursday. At 10am the next day I get a call from CALL ORANGE saying he's late. He ended up being 2 hours late. He shows up and tried to tell me the service call is 35.00 and 25 per lock. I told him what we were quoted. He tried to upsell me for most of the time but then relented and wrote me out a receipt and asked me to sign it. After signing I looked down and saw that he included a charge for 60.00 an hour for labor on top of everything else. I told him that was not disclosed and that I'd have to call A1 back and speak to james to sort this out. When I phoned the number, the person who answered said he'd never heard of james and insisted that no one by that name worked there. I told him that I'd only ever phoned 1 locksmith period at that point so there was no way I'd phoned the wrong number back since he said he was a locksmith. The number matched up to james'. He was quite rude and when I told him the price change he tried to say that that was one estimate and that it would be 15.00 AND UP for a service call and 19.00 and up per lock. That was definitely not what was agreed to. I told the guy from Call Orange I didn't want to continue and I took the signed invoice and tore it up. He insisted I give him the invoice back for his taxes even though he did none of the work. Then he insisted I pay him for the service call. I told him I didn't have cash on me and after all that had happened didn't feel comfortable giving him my credit card. He insisted I go to an ATM and give him the money so he followed me to my bank and I gave him the cash. Then I called Old Glory locksmith and got a price quote half of what the Call Orange guy tried to charge me. I then told him about my experience with a call Orange and he deducted that amount off my bill so the total I paid was even less. He said it was important to him that locksmiths not be given a bad name and he didn't want me to have a bad impression of locksmiths. He was so honest and good and did all work as agreed. I'd highly recommend Old Glory if you want an honest locksmith. I also learned that A1 locksmith has a bunch of people they contract out to who rip people off. Call Orange is just one of them

Very quick service. They were to my location with in 20min of my call. My service tech Ben was knowledgeable and nice. I will be using call orange in the future if I need.

One of our students locked her keys in her car and we called Call Orange.  Given a quote of 15.00 and student ended up paying 150.00.  The technician, David, got lost on the way; he didn't know which direction was N, S, E, or W and claimed his GPS wasn't showing our address.  He called several times, lost; and got ruder and ruder with our front desk staff, blaming her for giving him bad directions when he admitted to not knowing which direction he was going (N, S, E, or W).  When he finally did arrive, the student met him at her car and he proceeded to complain about us the whole time he worked on opening her door.  It was not quick; it took an excessive amount of time, and then he handed her a bill for $150.00!!!!  Not even remotely close to what our manager was quoted.  BAIT AND SWITCH EXPERTS!!!!!  DO NOT USE THIS COMPANY; YOU WILL REGRET IT.

We called PhoeNIXlocksmith yesterday at 480-470-8110 and was told to rekey a car (keys were lost) would be $120 which didn't seem too bad.  Was going to take about 20 minutes to arrive.  Well we received another call saying a different person would be there at 3:00.  That was a three hour wait because there was some confusion about the address.  When the person arrived he was driving a white van with CallOrange.com on it.  Not sure what that had to do with NixLocksmith.  Anyway, he arrived and started writing up a ticket and the total was $385 for just a key !!!!!!!!!    We told him that was too much and still had to pay $29 for his service call (RIP OFF)   called back today and talked to some person who transferred me to someone else without telling me and he said he would try to see if they could do it for less. HE NEVER CALLED BACK -  AWFUL CUSTOMER SERVICE - WORST EVER -  People answering phone do not have a glue as to what is going on.......
Not sure if this is the company responsible but the guy driving did have callorrange.com on the van....We called another service today and can get a key and remote opener for way less than what he was going to charge for just a key.  For Sure PhoeNIXlocksmith or whoever they are is a rip off.  DO NOT CALL 480-470-8110 FOR ANY KEY SERVICE    THEY ARE RIP OFFS!!!!!!!!!!!

First of all when I called to get a price they had told me it was only going to be $55. When the locksmith arrived he stated that he it's was going to be $149 because he was a subcontractor.After we told him that we didn't want  the service anymore that we would pay for the service fee of $20 for coming over. His attitude changed and he stated he would be willing to "negotiate".He said that we just had to gave him  a tip and write a review on either Google yelp or Facebook. In order for us to avoid the fee of 149$ " and basically  lie in the review on how "professional" he was. Next when he was done with the job he made some really rude remarks regarding how we were in proverty and that we should get full coverage insurance so  we wouldn't be ignorant when it comes to fees.this remark was done because he saw that my mother was Hispanic and didn't think she spoke English.The fact of the matter is that he did not have any ethics because he was trying to overcharge us because He thought we were ignorant people and thought my mother didn't speak English . He did get the job done but my issue is his attitude and his non-professionalism.His name was David and the service was done on September 25, 2016.

I had a good experience with these guys, unlike many reviews here.  It wasn't cheap - $140.  But they were very good and professional, and completed a difficult job with no damage.  Locked keys in a rental car trunk, and the car's security provisions prevented typical approaches from working.  Took longer than expected, but they got it done - faster and less expensive than a new laser-cut security key.

shout out to the guy in the big white van!!!! came through for us during a dire emergency when we got stranded in chandler (we're from CA). even let us sit in his van with the heater on cuz we were cold. wonderful service!!!!!! thank you :) also lol @ the guy in the office

I locked myself out by mistake. I asked my friend to call a locksmith in my area. He called this company and a person came after 1 hour. He mentioned my lock is very expensive and it will take time to open ans asked for 175$. I told him that seems expensive but he said that is normal price. All I had was my home phone so I was not able to do any research for the pricing. I took 2 mins for him to open the door and charged 175$. I called the company after the guy left and they said it would be 65$ to unlock the door. Please do your research before calling this company. It is a total RIPOFF. Do not go here. If I can give them less than 1 star, that's what I would give them. They are utilizing your inability. Total SCAM.

Gentleman in white van got here very quickly and solved the problem efficiently. We got into my apartment within 5 minutes of his arrival. So thankful!!!

While on a weekend trip to Phoenix I locked the keys of a rental car in the trunk. I called the first locksmith company that came up on a Google search as I was in a major time crunch. During the initial phone call the company quoted about $60 for the service (apparently they said, "and up", but I missed that). When the locksmith arrived he was able to open the car, but unable to get into the trunk. I was then charged $200 for a service that didn't even solve my problem! I did pay and tip the technician because he put significant effort into the job. After emailing the company to receive a copy of the credit card receipt, the owner called me to follow up on my concern regarding the charge. I explained that a $60 phone quote becoming $200 upon arrival is incredibly deceiving. The technician made it sound like $200 is a standard charge - this SHOULD HAVE BEEN EXPLAINED when I first called. $140 is a tremendous difference and I have to believe there is an intentional deception occurring. When the owner called, it simply became a ten minute phone call in which he attempted to defend the business practice. He stated that I could send the receipt to AAA (we have a membership) and they would reimburse us - very convenient - pass the crummy business practice onto another business! He offered no refund of any amount - again, they weren't even able to solve my problem. Needless to say, be very, very cautious - and don't call the first company that pays a lot to be the first on a Google search.

lock our self out of home and was charge over $200.00!! the tech easily pick the door and open it in seconds . How do they base their charge on ? They take advance of people . Never will use then again

Worst company we have ever dealt with. They are a bunch of scam and shady people. They don't know how to get into a car without ruining both doors, disassembling and ruining all the parts inside the door. Said it was going to be $55 & ended up spending  $135. Unwilling to fix what they broke on our vehicle. Spoke to 3 different locksmith company's all said this company didn't know what they were doing and are responsible for all this damage. Will be taking this matter further.

CallOrange.com Locksmith and security is absolutely amazing. I was panicked and scared. I had to file a police report from a break in and they were able to come to my place of residence in less than an hour to completely change the locks. I felt safe and knew I could sleep that night since they responded so quickly. They also  installed a state of the art alarm and camera system. The rates were reasonable and the help was so knowledgeable, professional, and compassionate. They really listened to my needs and I felt that they offered the best solution for my situation. I would HIGHLY recommend CallOrange to anyone in need of locksmith , keys, or home security. The techs really spent the time to go over everything with me and made sure I was comfortable and safe. THANK YOU so much.

This company is nothing but a scam! I called to have a key made for my car and the dispatcher told me that the service call was 19 dollars and the key itself would cost 95 dollars to be made. Then she said the technician would give me the total cost upfront before performing any work. The technician arrived at my home and didn't say anything except wanting to know if I had my identification. His name was Andrew. That's what I got off of the invoice. He began using his tool to open the door and then walked to his van. I waited for him to tell me what he was going to do from there. After a coupe of minutes he came back with a key and the invoice. 179 dollars is what the bill was. 19 for the call, 95 for the key, and 65 for labor. Had he told me it was going to cost that much, I would have waited to have it done. I proceeded to call the dispatcher and find out if policy was to give the upfront cost like they had explained to me. She said to call back tomorrow and talk to a manager. I said I just wanted to find out if it was policy to explain the costs. She then said each technician is different and some explain and some don't. She then put me on hold and another lady answered. I asked for her name but would not give it to me. She rudely asked what I wanted and to call back tomorrow if I have any complaints and hung up on me. I will never do business or recommend this company ever again. Ridiculous is what this terrible company is!!! Stay far away!! Zero stars is what they deserve!!

If I could give zero stars I would! I locked myself out of my car while it was running and had to call this company and I was quoted $65 for a total fee which included the locksmith coming out to unlock it and some fee for the call. I asked after I was told the total I would be charged just to confirm it would be $65 and he said yes. Then when they got to me 30 minutes later he said the fee would be $159 total for everything. I then told the guy what I was quoted and he just said, well that's going to be a problem and said there's nothing he can do, the fee was $159. So I paid it and he got me into my car quickly. But when I called the company about it they said they would listen to the recording of my call with the quote and call me back within 15 minutes. Two hours later and no call. So I called back and apparently the manager didn't have time to address this situation until the next day so they said she would call me between 12 and 2! Well it is 630 pm the next day and no call so I made a call to them and she's not in he office today! I will be stopping in until I see her! I would recommend going with a different locksmith FOR SURE!!!

This company is a rip off.  Over the phone they quoted me $35 plus a $15 trip charge.  I told them that this was a home lock.  I expected that the price was going to be a bit higher once they arrived.  Upon arrival of the locksmith, she was able to get into my home very easily, it probably only took her 10 minutes to get in.  I was then given a bill for $180.00.  I was told by the locksmith that their base price for a residential lock was $180 and it goes up from there.  They should disclose that when you call for service instead of using a bait and switch business model and suck people in with a low price.  After calling to complain they could care less that I was unhappy.  Mikka the person that I spoke to on the phone has horrible customer service skills.  She would talk over me and not try to understand my problem and concern.  I could tell that she was well seasoned at just telling people too bad.  I will never use this company again and would strongly advise anyone else to not use them either.  They are a RIP OFF!!!!

Highly disappointed! CollOrange was directed to me through a 24/7 locksmith I called for immediate service to rekey a lock on a home I just purchased. If I had known their name ahead of time and had done some research I would never have hired this company on my own. We have electronic keyless locks on our doors, one of which has a hard key. I asked for that one to be rekeyed. I should have known when the tech, Moshe, had to FaceTime on his phone with another tech for instructions. I should have called another company right then and there and my bad for not finding a company that was qualified for this type of lock. Shame on Moshe and CallOrange for proceeding with the work when they clearly did not know how to rekey this type of lock. Moshe did say upfront that rekeying the lock would reset the lock, which I was fine with. However, what he actually did was cause the keypad to be partially dysfunctional. I have been left with a keypad that no longer illuminates all the digits. When I called Moshe to report the issue and request a return visit to resolve the issue he instead became was verbally hostile toward me and refused to take responsibility. On top of it all I was charged $192 for this. Lesson learned! I would highly recommend you call another locksmith. They clearly do not stand behind their work.

Called orange.Sent someone out named Adam from discountlocksmith. Needed a rekey and new fob. Agreed upon a price of 220.After he was working in my truck for 45 mins. He knocks on my door and proceeds to tell me he couldn't do for the agreed price. Is much harder than he expected. Said he would have to charge 250 and that would only include the key. He had already put everything back together and said he had to leave to get code for truck .When he left I noticed damages to my ignition. Snapped my cylinder in half!!!!Mind you this is 2014 with 40000 miles.When I called back he told me he did not break anything. Called orange and they told me they won't do anything for me because I refused to pay their tech the $250 he was trying to charge me. I called another locksmith out for 2nd opinion on damages. Turns out I have to tow my truck to dealership and damages done by Adam from discount locksmith are over $800 to repair.These Israeli guys are scam

I called yesterday to request an unlock service, I was told there would be a $19.95 trip charge and the unlock would be $35.00. I was told a tech would be contacting me shortly. After 45 minutes I didn't hear from anyone and I called back.  The customer service rep stated there wasn't anything in the system. She took all my info a second time, this time I heard from a tech and he said he was 15 minutes away.  The tech arrived at which point he said he could pick the lock but it would cost $159.00 a big jump from what I was quoted over the phone.  At this point I was almost 2 hours into waiting for this company and didn't have time to wait to start the process over. The tech was able to open the door in under 5 minutes.  That was the only great part of my interaction with this company. I asked him why the price difference and he said their prices start at $35, never once offered to lower the bill.  Beware of using this company unless you get a quote emailed or texted to you.

I was told $19 for the call. it was $19 plus another $131 to unlock the vehicle even thought it took 3 minutes. Before he gave me the cost he asked if I had insurance and I said of course I have Allstate.  He said oh perfect allstate covers lockouts. They will reimburse you $100. Ya...not so much. They don't cover unless you have roadside assistance which I don't have.  First off don't use them, second if you choose to and they ask you what insurance tell them the vehicle is uninsured.  This way they wont jack up the price. I would have been better off breaking the window myself because I have full glass coverage and it would have been 45 minutes quicker getting to work.  This company is obviously very devious! If I would have known I would have NEVER used them.

Very disappointed..they told me it would be $50 total to unlock a door..then the bill was $144. I will never call this company again...over charge and wouldn't recommend them for anyone..

absolute frauds! criminals! dont trust the good reviews because my friend called and asked them to come out to get her keys out the car and they first asked her for $150.00 dollars. when she didnt agree he said he would call their office and see what he could do. he then came back and said they would do it for $120.00. she agreed, needing to get the keys out. i told her that was waaay to high and so then i called and  asked how much it would be and they said if i gave them a good review it would only cost $59.00. disgusting company with disgusting business practices. they should be put out of business. be sure to believe i will get the word out.

This was such a scam I am writing my first ever online review, of any company. I was locked out of my apartment (car at mechanics and forgot to take my apartment key off) so I just used my cell phone. I asked Siri to find a locksmith in my area. She listed about 15 options and the one that was the closest was called "AAA1 Phoenix Emerg A 1 Day 24 Hour Locks", at least that is what showed up on my phone. I called and the person who answered said the cost would be $29 service fee and a minimum $25 labor. The lock on my Apartment is a very standard Kwikset lock you see everywhere, nothing fancy. I assumed it would be no problem for a trained locksmith and I was right. The locksmith showed up, looked at my lock, and said it would be $130 to pick the lock and an additional $10 if he had to drill it (on top of the $29 service fee). After telling the technician that was nowhere close to what I was quoted and expecting he said there was nothing he could do. He said I could call the dispatcher and discuss the pricing. The dispatcher said the quote was for a minimum $25 labor because they don't know what type of lock they will need to pick. I told him I would call someone else and that is when it got really sketchy like I was haggling at a flea market. After three different offers the technician took the phone back from me and told the dispatcher he would handle it. So the technician, who first told me he had nothing to do with the pricing and that he just worked for the company, asked me if I would agree to a flat $100? $29 for the service fee and $71 for the labor. I agreed, wanting to be done with this lunacy. It did not even take the technician 30 seconds to open the door. The invoice said "callorange.com Locksmith & Security" which was a different name than the one mentioned earlier. VERY SHADY!!

called this company for a ignition lock. got a guy that the AZ heat was too much for.  he asked that he could return later in the evening to drill out the ignition and replace the lock.  I agreed because I don't feel like I am unreasonable. he came back 15 minutes late for our second appointment, charged me for a drill out and the only thing he did was shoot a little lubricant in the lock.  then the real nightmare started. I called right after he left the job and requested an itemized breakdown of the bill.  I was told that the ticket had to be closed then I would get an itemized bill via email...that was on Sunday.  I called again on Monday and was told that the ticket was closed and I would be getting my itemized bill.  I called again on Wednesday and was told that their computer system was down.  I called again on Wednesday (lunchtime) and talked to David Barack, who said he was the owner and insisted that I was not his client and I was not going to get an itemized bill of services provided. I let him know that I was going to dispute the charge with my bank and he said that he would crush me, after he was done crushing my bank and credit card company. I called the Attorney Generals office and filed a complaint...TO BE CONTINUED!