Best in Phoenix AZ

I couldn't find the keys to my backdoor dead bolt lock. I called and they answered. They came promptly to my house same day ata time that worked for me after work. Very reasonably priced. Very friendly and professional even in this day of asocial distancing. I'm thoroughly glad I found them. You will be too!

Quick to respond and fast reliable service. Great quality of work. I highly recommend this service

Really great service, very knowledgeable and super quick.  Epic beard! Highly recommend!

Connor came out and helped me today. I was locked out of my car AND lost the key.  He came and took care of business promptly.  He also told me about my AARP discount!  So helpful!  Highly recommended!

This guy has all the tools for BMW. I was looking for auto locksmith for 2008 BMW 328xi. Other guys could not do anything because my car is a luxerious sedan. I am so glad that I found him and he did a good job in a timely manner. I highly recommand him if you are locked out of your car.

We had a small problem with the front door of our home. It wouldn't open. The nonfunctional door was a nice security feature but a significant inconvenience. We set up an appointment with J&T Locksmith. Raul, the locksmith, arrived precisely at the appointed time. He fixed the problem in 10 minutes. He was very personable and charged a reasonable rate. I would recommend J&T to anyone.

Quick response. Very professional. Had all locks changed in my new house. Would definitely call them again.

Very responsive and efficient. Within one hour was able to come out and create a new key for my F150. The price was competitive and the service was professional

I've used these guys several times for both home and work, and they're great.  The latest time was a need for new copies of my car key, which has been challenging in the past because copies work the ignition and trunk but often not in the door lock - only the original key works in the door lock.  I want the copy I use daily to work in case of problems with the remote openers.  Dunno why that one lock is finicky, maybe it's slightly off since it was manufactured, or maybe wear.  It took some tinkering, but A-Professional Locks ended up with copies that work smoothly in all three cylinders.  Great service and skill every time I've been in there.

John at Northwest Lock & Safe went above and beyond the normal level of service I would hope for from a locksmith.

When my father was hospitalized in Kingman the police locked the door behind them with no way back in. I live in Illinois. With no family nearby or anyone to tend to my father's pets I became extremely worried. John was kind enough to work with me over the phone as I coordinated a family friend to come from TEXAS to be present while he opened the house.

I cannot express my gratitude enough.

First of all, not only did somebody answer the phone at this place, but someone was actually at the storefront as well. I don't remember how many places I called, but it was to the point that I decided to go to the first place that actually answered their phones. I did that, and made an appointment. When I showed up to that other place, the doors to the shop were locked. So I called, and they said that they had gotten busy and would not be able to make it until later in the afternoon. They offered to help me make an appointment with the person who would be working on my key fob, and I told them that I had already done that and that was why I was standing in front of their store that is locked. About an hour later, I did get a call from that person to schedule an appointment, and I told them that I would not be available at the times that day had offered.

However, here at Acme locksmith, not only did someone answer the phone right away, but they also have a person right at the store to manage it while other people are out on calls. So there is always somebody at the store. Next... I had called them. I had set up a time for me to show up, which was within the hour. When I arrived, it was less than a minute before they got started on programming my key fob for my car.

I highly recommend this place, not only for their service, but I recommend them on the fact that they are there when they said they would be there. Sean, the person that helped me was friendly and extremely helpful to let me know all the details necessary to get the correct key FOB for my car. (I've gone through a few incorrect orders (not by them).

So I got locked out of my house tonight. This company is very very expensive!!! After my initial call I waited 15 mins for the guy to call me. Then I waited an hour for the guy to show up!  I was charged $29 for the service call. No biggie right? Well the service guy shows up & tells me what he will do to try to unlock my door. On top of the $29 there was a $95 labor charge & $180 to pick the door   My total was $304!!!! That is a complete joke!!! I now made sure I gave a set of my house keys to my best friend/realtor now. I will never let this happen again! And I will never refer this company to anyone else!

I called the office and spoke to a lady about having the lock on our 3rd car garage replaced as a tenant lost the key. I explained it was a T-lock handle and she said no problem. She gave me an estimate of cost and said someone could be to the house within an hour. I called back to make arrangements for someone to meet them at the house and the lady now said they don't do these kinds of locks...only car ignitions. I asked why I was told earlier that they did do it and she hung up on me.

My husband and I got up this morning early, after leaving our 21 month old with grandma overnight, to rent a U-Haul truck to move our storage unit closer to us. I have massive anxiety and we were already running behind to beat the mid-day heat, so we reserved the truck through U-Hauls contactless mobile check-in service.

We got to the location, checked in, signed the contract, and paid. The app gave us the code for the lock box. I hopped out of our car and quickly opened the lock, only to find the key was missing. No big deal. The app said to go ask for the key.

I go inside and meet the manager. [Now, I am sure he is/was a lovely guy. Several "regulars" popped in while we were there and he was only too happy to help them by name.] However, when I asked for the key he sat at his computer, said I wasn't in his system, so we would have to fill out new applications and waivers.

I tried to stay calm and explain that we just needed the key, and we wouldn't be in his "check-in" list because we already signed the contract, paid, and were given the code to the lock box. To which he replied - "nope, you're not in my system so theres nothing I can do. They shouldn't have given you the code."

At this point, I'm nearly in tears and start having a panic attack. I will admit I did curse (though not at him) and told him his incompetence wasn't my problem (after he said our not getting the key wasn't his problem). And I do regret that. It was not the right thing to say, but it genuinely was his incompetence that was holding up our already stressful, running behind, on a time limit before the baby comes back, day.  

At this point, he threatens to call the cops and says no matter what he is refusing to rent to us. To which I reply that I have a signed contract saying the truck is rented to me until 3pm, and that the police would be on my side. I'm bawling and hyperventilating at this point. I've already apologized. And he still won't give us the dang key.

I get ahold of U-Haul, they tell me I am correct and that this man is supposed to give us the key. They call him while we are on hold. He says he's not renting to us and hangs up on them and walks outside. They call him back (probably a few times) and explain that the truck is not his and that he is not the one renting to us! They tell him to give us the key.

Finally, after almost an hour, he hands us the key and says there was a miscommunication.

I understand that at his age, he may not know how mobile CONTACTLESS check-in works in a pandemic. But what I don't understand is how someone who spat at me that he's "gone to church every Sunday his whole life" could be SO COLD when someone in need is clearly having a hard time. Where is the empathy? What would Jesus do?

I did notice that he has a sign at the desk advertising that he is selling his business. I sure hope someone buys it soon, as this assumedly once helpful man desperately needs to retire!

Took my Ridgid power tool in as Bob's was the authorized service center for the Phoenix area also showed them the authorized Lifetime warranty with an confirmation number..
Was told it would be a week and a half for the repair.. Two weeks go by and called them to see how it was progressing... The owner obviously needs to read 'How to win friends and influence people' as his tack tries to make you feel inept.
He finally mentioned he was in contact with Ridgid and was awaiting word back from them in the next 15 minutes ... isn't that a coincidence... after a half hour I called him again and he told me after contacting Ridgid that it was out of warranty...
I then called Ridgid and finally connected with a representative who confirmed I did had a Lifetime warranty.  I told her my experience with Bob's and she said they keep track of all calls and Bob's had Never Called Them...
She stated to take the tool to Home Depot's rental center for repair...
I called back to Bob's and said I would pick up the tool in a half hour.
Upon seeing him one on one he looked me straight in the face and said he talked to Two people at Ridgid and they both said it was out of warranty. ...
Take your business somewhere else!!

Called this outfit at 8:30 a.m. on a Thursday w/key stuck in my ignition.

Guy showed up in ~an hour. First, he told me he thought he could fix it in 20 minutes & would cost me $310... um, wow.

I agreed because they had me by the balls.

After about 40 min, the locksmith said that the ignition cylinder would need replaced, that he was going to go get one "at the company warehouse, 5 minutes away".

He returned after an hour & said "Nobody has your part in stock. I went to O'Reileys, Auto zone, blah blah blah..."
Company warehouse my a$$...

So he tells me that it's only available at Honda, it's much more expensive & my bill will jump to $475. I tell him to forget it, I'll have it towed somewhere & the price magically dropped to $330.

I PAY HIM THE $330 CASH, & off he goes to Honda around noon. He returns at dinner time only to inform me that he has the wrong part, it won't fit & Honda is closed until tomorrow morning at "10 or 11".

So, it's now Friday morning. I'm out $330 & I don't hear from anyone before NOON when I FINALLY CALL THEM.
Jerk around, jerk around, put off.
I call again at 1:30 & still dont have a solid commitment.

Presumably this will still get fixed today. Assuming so, I would never, ever call this company again & I emphatically DO NOT RECOMMEND THEM...

If zero stars was an option, it would be appropriate. They did nothing right.

Unless you love being jerked around, put off, lied to & overcharged. In which case, you're going to love A1 locksmith in Phoenix.

Called about obtaining a key code for my house key. Was asked for my home address and I instructed him that I didnt need them to come to my house that I would travel to their office location to obtain the key code. The male individual hung up on me. Called 2x and they again hung up/declined my calls. Rude and unprofesional.