Best in Phoenix AZ

It took months, nay, years for us to decide on what to do about the flooring in our home. When we bought the house I knew that the carpet was looking worn and would need to be replaced in a couple years. But what to replace it with? There are so many choices today with different styles of carpeting, laminate, wood, and tile. After a few stains (a full glass of pink Crystal Light - that stuff does not come out!) we ruled out carpet. I like the look of wood and so we went back and forth and talked to many people about the merits of hardwood vs laminate. Both don't do well with a lot of moisture and I really wanted the same flooring in the kitchen and main living area, plus the room that leads to/from the pool. So, we settled on tile. A friend of ours has ceramic tile that looks like wood in their entryway so we started exploring those options. Unfortunately, most of the ones we looked at had a wood-ish design to them but really were not going to trick anyone into thinking they were wood. And most were in the short thick rectangular shape (8"x24") pieces.

When we went into Flooring America the first time we kind of browsed around and then left without making any commitments. The sales girl was friendly and answered our questions but didn't put on too much pressure. Once we had narrowed down to the wood look tile we went back in and met with another salesperson who showed us all the options they had. That was when I realized just how many different product choices Flooring America has to offer. The store is just a showroom, they don't have inventory there so that is why it seems so much smaller than going to a tile wholesale place or big box home improvement store. But really they have a huge selection! The type of tile we were looking at ranged in price from $4 a sq ft to $12. We picked a few that we liked and made an appointment for them to home to our home. They want you to see the samples in your own environment with the lighting and your furniture since that is the only way you can tell if you are going to like it or not.

Well, of course I ended up falling in love with the most expensive one they had. It is a porcelain tile made in Italy by Cerdomus (Barrique series, Brun if you are interested). It was the most wood looking because there were a lot of variations in the pattern that looked like natural wood grain and the actual tile pieces had some texture to them instead of being smooth and overly shiny. And it came in a variety of sizes (4X24, 8X24, 4X40, 8X40). Dale gave us a discount as a way of apologizing for missing the first appointment. That was a smart business move since when we were waiting around for him the first time I was already thinking "There's no way we are going to use this company if they don't even show up for the estimate." They were also running a promotion on installation so the overall cost, although very high, was still a good deal since we were getting such a quality product. The main thing I like about this company is that they do it all for you: help with the initial design selections, move furniture and do the demo of old flooring, and install the tile. We ended up using all four sizes to make a really great pattern that looks awesome! The main guy laying the tile was Dale's son and he was very trustworthy and professional.

There were a few glitches with scheduling. But that was mainly our fault since we ended up getting new baseboards (yes, they offer those, too) and then decided we wanted to paint the walls after the tile was done but before the new baseboards went on. So, of course by the time the painters were done the tile crew had moved on to a new job and had to squeeze us in to finish up. Another hiccup was that they ran out of tile (just one size) on the second day and had to order more which delayed things a couple of days. However, the nice thing about that was that Dale ate the cost of the extra tile since he said it was his mistake in measuring/ordering. Another company would have probably tried to pass that cost on to us. In spite of these couple issues the overall process was smooth because of how competent and courteous everyone at Flooring America is. I think we got a very, very high quality tile at a reasonable price and it looks really great! There are a few spots where the tile is not perfectly level (hence minus one star) but so far we have gotten a ton of compliments from friends and family and I am very pleased.

I purchased both carpet and tile flooring. This was the BEST flooring store imaginable.  Travis went above and beyond what I would have expected from any store's customer service . They are off the charts good!!!  The prices are fantastic and the installers he recommends are the absolute greatest.  There are not enough adjectives in the English language to describe how satisfied I am with them.

Alex from AZ Royal Granite was great. We had trouble finding the right size kitchen sink & someone who would install it in a granite kitchen top. Alex, on a Wednesday, brought out to our house 2 sinks for my wife to see. She chose the one she liked & he said could install on Monday.  He called us Friday AM & said he moved us up to Friday afternoon for installation. The installation went perfect,  including triming the granite without any crack or nicks. He reinstalled all the plumbing fixtures & everything works great with no leaks. Highly recommend him for granite &  remodeling work . We are considering having him replace all the tile in our house.

My wife and I reached out to Russ to finish our firebox after we had our chimney removed this summer.  We both agreed that the project was a tricky one but he assessed the work and quickly turned around the time/cost it would take.  

Although his schedule was peculiar, he quickly got the job done and did a great job!  He kept me in the loop along the way and was extremely patient/courteous with my questions.

After the work was completed, I noticed that the power outlet he installed wasn't the correct one.  I reached out to Russ and we quickly scheduled a time for him to come back and fix it.  

Russ was great and highly recommended!

Cesar and his dad make the dynamic duo. They were professional, always in constant communication and hard workers. They got it done so quickly and efficiently and stayed within our budget. Will definitely have then do our bathroom when we are ready. Highly recommend.

I was sent to Jeff by a friend of ours and I am so glad that I followed his advice. Jeff listened to our wants and concerns and helped us pick out our floors. They are now installed and they are amazing! I am completely over the moon about the entire experience. There was NO over promising and under delivering. It was all straightforward with no surprises. Jeff gave us the info to a fantastic installer, who again went above and beyond!
Thank you Jeff for making this such a wonderful experience!! We will be back when we are ready to do the carpet.

I worked with Q and used him repeatedly on a number of projects. Very dependable and great construction services. Always shows up when promised and finishes on time. Great service and reasonable pricing. Highly recommend!

So, I've been waiting 10 days for you to Address my concerns and you have not. I was the last one to contact you and tell you all the things I was not satisfied with and it has been 10 days and you have done nothing nor have you contacted me. You have the money over or almost $6000 that was not your money and you have kept it and I am told that if you have cash the checks that have my name on them that it is fraudulent. You also have access to my house. So that was a poor excuse to give the insurance company because you have a lock box and you have a set of my keys.

Used Az remodel Pros to redo the entire master bathroom! Loved Brian, Izzy, Carlos and team. There's a lot going on In the world so finding good people that care is important. The team was great and make you feel like family. We plan on using them again for other projects like our kitchen and stairs. Can't say enough goodness about this company you will be in good hands! Very responsive and thoughtful.

Nik and Katheryn were very helpful and answered all of my questions for our second kitchen remodel. I'm super happy with our new tile, cabinets, and countertops. We will continue to use Builders' Flooring to remodel each of our rental properties.

Burton and team were a pleasure to work with throughout our shower remodel. Burton was always prompt to respond and helped pick out some tile options for our master shower. There was no hidden costs and the estimate is what we paid in the end. Burton also checked in the entire length of the process and timing was never delayed. I would highly recommend if you are in the market for a bathroom remodel.

I needed a new contractor to do some renovations on our new home so we turned to Yelp and and found shepherd contracting. We used Thomas and his team when my new home needed some updating. The communication was above and beyond. We love our new bathrooms and will post updated photos soon!

I had an outdoor patio wall commissioned through them and it came out spectacular! They put up the wall quickly and efficiently, and I was really impressed with the work! Will be returning to finish patio floor and likely much more!

Ben is probably the nicest and most knowledgeable granite/tile guy I've ever met.  He treated us great from start to finish - and after shopping around, our kitchen countertops ended up costing significantly less than other options.  The folks that Ben selected to do the installation were friendly and the end result was awesome.  Ben, thank you so much!!  I live in the east valley, so I was a little concerned about having to drive all the way to the airport to visit the showroom, but I am SOOOO glad I did.  Totally worth it - and if I EVER need tile or granite again, I know where I'm going - I will definitely recommend to anyone I know.  Ben sent a thank you card a week after the install, and I immediately called him and told him that he was the one that deserved to be thanked!  I will be doing business with Ben again in the near future (wife would like to fix up a bathroom downstairs).  A++++ experience.

Jeff is the best...! He estimated our project, made logical suggestions, and made sure we purchased everything we needed all in one trip. No need to return to buy extra pieces, no need to return anything, just a perfect experience. Thank you!

WONDERFUL, Olympic Hardwood Flooring is simply wonderful!!
I had lived with my dated, glued down, engineered wood floors for 10+ years and had hated them from the day I purchased my house. When I finally decided to replace them, I took my time, shopped around, selected a couple of hardwood flooring options, interviewed a few different installers and got bids to do the work. Then I went to Olympic Hardwood Flooring's showroom and I hit the lottery.
I first met Kelly, she is terrific, lovely, kind and was helpful and patient as I looked at all of their flooring options, and they have A LOT to choose from. Rafal helped narrow down my selections and let me take samples home. Once I made my decision, Rafal presented an estimate to complete the job that was both competitive and detailed. He patiently answered all my questions and concerns before I gave him my deposit to begin the project. Rafal and Kelly kept me informed of ordering, delivery and installation dates and adhered to the schedule throughout the entire project.
I was blessed to have Buddha install my flooring, he was absolutely fantastic. His work is impeccable, flawless and detailed; he arrived on time, cleaned up after himself and was an absolute pleasure to work with. In the span of six days, he removed and replaced the hardwood flooring in the living room and removed old carpet in the primary and guest bedrooms and replaced it with the same oak flooring. Even when unexpected, extra floor prep work was required the work was still completed on time, per the schedule and within budget.
To say I am thrilled with the outcome is an understatement...I'm ecstatic!! My house has been transformed into a home. My expectations were not only met, but exceeded anything I could have ever hoped for. I would highly, HIGHLY recommend Olympic Hardwood Flooring, everyone there is terrific and it was the best decision I ever made!!

Rob and I Clean Carpets is awesome!  Using the web, I researched carpet cleaners who would be able to address a serious problem with a 12 year old carpet in our rental in a nice neighborhood in Phoenix -- finding Rob was a blessing! He actually squeezed me into his schedule -- otherwise I would have had to wait for 2 weeks -- here is a man and his business who are completely focused on the customer -- my tenants are doing backflips ( I talked to them after Rob left -- they have never experienced this level of professionalism from anyone!).  So, call Rob for your work -- you will not be disappointed!

I used their service first time for my relative's house. David is responsible, do what he said he will do, and trustworthy. I'll use their service again.

Gibran "G" came to our house and corrected a lot of the issues that had been done by someother contractors. I really appreciate the hard work and effort he really puts into making sure things are correct.

Warning!
Don't use Express Flooring for anything, I have had a horrible experience with them. They Installed glue down vinyl plank in 3 room. Charge over 7k left my floors a mess. Glue was transferred to the surface of the flooring surface. They returned 4 time even tried replacing some of the planking that was badly smeared with glue. They only made it worse. I finally had to find a way myself to clean my own floors of their mess. My biggest mistake was paying cash after they got their money, I had no recourse in getting this resolve. From the time they installed till now has been around 7 weeks. I gave them more than enough time to make this right, they just don't care. Save yourself the grieve use anyone else but Express