Description
24 Years Experience. No Upsell, Owner performs jobs, and has Performed over 34,000 jobs. A+ with the Better business Bureau BBB. Professional Air duct cleaning. Expert pet stain and Urine odor removal with guaranteed results. Expert Carpet and Tile Cleaning, Every type of Area rug cleaning, Fine Fabrics, Wool rugs, Upholstery/Furniture cleaning. With having performed over 34,000 jobs, You can count on receiving the best cleaning, and the best bang for your buck. Residential Specialist/Commercial available. Professional Steam Cleaning/Hot Water Extraction method used on all jobs, as this method is the most recommended way to clean by Carpet Manufacturers and Consumers. Powerful, new truck mount state of the art Equipment. You will save a lot of money choosing our company! Great customer service, high quality cleaning, honest, upfront pricing, no bait and switch, no aggressive upsells, no hidden fees and no trip charges. Caring about the Customer, and their house, along with quality over quantity. Contact us today!
HISTORY
Established in 1999.
It all started 23 years ago soon after I graduated high school. I knew I wanted to be in this field because my whole family is in the cleaning business. I got certified and started working for my Uncle. He taught me things I could not pay to learn in school. You know what they say, Old School is Best! I have worked for a lot of the minor and major companies before going out on my own. I've performed over 28,000 jobs and I learned a lot, and found out how they basically all operate. When I fully went on my own, I made the decision to do everything opposite of all the cleaning companies that I've ever worked for. And boy was I right. No franchise fees, no high overheads, no outrageous advertising bills, and no I'm not on a commission based salary. I'm local, No deceptive Coupon Deals. No hidden fees. No sleezy sales tactics. Quality Over Quantity= Happy Loyal Clients
ABOUT BUSINESS OWNER
Rob is committed to being at the top in his field. He is a Very Passionate Cleaner, and has a work ethic like no other. Rob loves his career, and his Clients, and will do whatever it takes to make the Customer Happy. Rob loves spending time with Family and Friends. Rob also donates and supports many Credible Agencies. Rob also makes bag lunches and feeds the homeless periodically. Rob is Trust-Worthy, Friendly, Knowledgeable, Professional, Caring, and Honest. Definitely a KEEPER.
SERVICES
Rug Cleaning, Tile Refinishing, Stain Removal, Carpet Repair, Commercial Services, Carpet Restretching, Water Extraction, Mattress Cleaning, Air Filter Cleaning, Dryer Vent Cleaning, Grout Sealing/Repair, Lint Screen Cleaning, Tile Repair, Vehicle Upholstery Cleaning, Tile and Grout Cleaning, Emergency Services, Upholstery Cleaning, Steam Cleaning, Odor Removal, Stain Protection, Eco/Green Cleaning, Air Duct Sanitizing, Bathroom Exhaust Duct Cleaning, Grout Refinishing, Kitchen Exhaust Duct Cleaning, Tile Removal, Residential Services, ,
Reviews
Tom R.
04/06/2023 12:00:00 SA
My carpet looks GREAT!! I have very old carpet that I thought was a lost cause, but Rob gave it new life! Chatting with Rob I found out he's been doing this for 21 years and it shows. He's very thorough, efficient, & professional and there is NO UPSELLING!! Just his best work at a flat, VERY reasonable rate! (per room of course) Definitely recommend 10/10 will absolutely have him back any time I need a cleaning. Thanks Rob!
Symone K.
03/06/2023 12:00:00 SA
If I could leave ZERO stars, I would.
When my tenants moved out, there was an unknown stain on the carpet. I reached out to this company to see what my options are. He stated the last options would be to try a heat transfer and if that didn't work, they could do a patch job. I agreed. HOWEVER, on the day of, he wouldn't even ATTEMPT the heat transfer bc he said some BS about the solution he used didn't lift the stain so there's no point in doing a heat transfer. I begggged him to at least attempt it as I really didn't want to have to do the patch job. After asking him to ATTEMPT for over 5 minutes, he wouldn't and didn't have a valid reason for not at least attempting. Therefore, i dismissed him. Thanks for waisting everyone's time!
Update: you didn't drive 1.5 hrs JUST for me. You said you had another job on my street and can be there after. Also, you never once expressed it as a liability concern. You simply kept saying "it's pointless" over & over again. As mentioned, you don't deserve 1 star. You deserve ZERO.
Douglas B.
05/01/2023 12:00:00 SA
Very happy with Robs service. I was able to make an appointment a week in advance. He called back within minutes. His customer service and his cleaning service are spot on. Very happy with the results. Thank you again.
VERY quick and efficient, I got a quote fast and he came out the same week and offered diff times to come out. Arrived on time and spent 15 minutes cleaning and vacuuming, including pre-treatment and steam. He saw some paint spots on the floor and pointed out the major areas, our neighbors saw him working and hired him right after us on the spot. Most affordable option by far and he gave us all the info we needed about how long to wait, providing us booties and answering my questions. Great service and would recommend.
Amie P.
03/09/2023 12:00:00 SA
I had my carpets done by Robert over the 20 years and he has always bent over backward to accommodate my schedule. I recently had him do my mother's apartment and he was able to successfully remove the harsh pet stains. He also did I nice job on my rug while he was there last week. The price is very reasonable and it's a mobile service.
Brandon M.
08/09/2022 12:00:00 SA
Searching for someone to clean your carpet in the Phoenix area? Well your search is over because this guy is absolutely phenomenal! I had super nasty dog urine/hair filled carpet in a house I was selling. The carpet was so bad I thought I was going to have to replace them. The owner came out very quickly and was able to clean the carpet so that they look almost new again! He was very professional. He showed up on time and clearly communicated everything to me. His pricing is much better then the other companies I called as well. This is a great local small business to support. You can tell that he really cares about making his customers happy.
Blown away by Rob and his work! He was incredibly responsive, detailed, and did an incredible job. I had just bought a used couch off of OfferUp and while it wasn't super dirty, I knew it would be a good idea to get it cleaned. I did some research and came across Rob. This was on Thursday evening. He was already at my place cleaning my couch by 8am Friday morning! On top of that, he made me an amazing deal. Rob is awesome and I've already recommended him to friends.
You can see in this photo how badly it really needed a refresh! I didn't even know it could look this good. He also deodorized it so there are no scents left from the previous location. Oh, and he also mopped my floors for me! Seriously?!
Thank you Rob for making time for me on such short notice and keeping me in the loop throughout the entire process. As a 20-something trying to figure out life and save money along the way, I am very appreciative. See you again soon!
Scott B.
10/02/2022 12:00:00 SA
Excellent job at an excellent price. Highly recommend for your cleaning
Needs. Rob is great.
Excellent customer service. Accommodated my difficult schedule and expedited per my needs. Carpet and tile came out clean and beautiful.
Owner is very quick to respond and was able to clean my carpets on a short notice. My carpets were wrecked by 4 cats but now looks and smells like new! Would highly recommend!!
Rob went above and beyond during an unimaginably difficult situation from hiring a previous carpet cleaning service I hired to clean pet urine on my bedroom carpet. Rob took the time to not only do an impeccable job but guaranteed his work which was a big plus for me. Rob was on time and also extremely helpful answering any questions I had. I will definitely count on Rob for future services. His reviews really speak about his quality of his work. I can't tell you how he saved the day. Rob, thank you again !!
Excellent response time and communication! Work was completed in a timely fashion and my sofa and chair look great! The work area was left very clean after work was done. I will use again!
We contacted Rob based on the Yelp reviews and the 5 star ratings were on target. He did an excellent job on our expensive rug removing high traffic ground in dirt making it look brand new! And he was true to his quote on the phone, he was on time and meticulous. We highly recommend Rob and we'll definitely contact him again for our future needs. He is superb!
Good communication and a very thorough cleaning. No upselling, no hidden fees, just honest and straightforward great service. Thank you for all the efforts, and more importantly following through and getting the job done. Five stars!
Rob was responsive, professional, and did a fantastic job. He took extra time to explain everything in detail to me, and went above and beyond what I had expected. Highly recommend for any carpet cleaning needs you might have!!
Sean H.
07/10/2022 12:00:00 SA
Rob was nice, easy to communicate with, and did a good job on everything. I had both carpet and a sectional couch cleaned. Thank you!!
I've used them multiple times for my 92 year old Alzheimers grandma. She can be difficult as well as all the gate rules I didn't know about and he was patient and understanding. He did an amazing job every time and the price was super fair. I highly recommend this company. I also make sure to support local businesses as this one is.
Jon V.
02/09/2022 12:00:00 SA
I've had the pleasure of utilizing Rob's services now for over 6 years and I have to say Rob has never skipped a beat and has always been a pleasure to do business with. He's constantly in communication on the appointment date, availability time and when he's on his way, along with realistic feedback! Just recently I had him come by and clean some area rugs that looked very beaten down due to a recent home remodel, and as always Rob knocked it out of the park. He was able to remove all of the construction dirt and dust, as well as stains left behind by painters, and animal urine (from covering up the smells from construction workers). A simple text to advise what I needed done, he responded back with a time frame, showed up within 15 minutes of that time frame and went to work. He showed me the three 5 gallon jugs from each rug and I can honestly say I've never seen so much grossness come out of a rug, especially a relatively new one!
All in all, I'll continue to use Rob as my first and only call for all things carpets/rugs and furniture cleaning. I'm actually having him come back out to clean my couches and tile again later this year!
Thank you Rob for always being upfront, honest and fair! Appreciate you!
Mel A.
12/10/2022 12:00:00 SA
Great cleaning! Very accommodating with his schedule and insured he did a great job! Absolutely recommend Rob!
I think this is the first time we got our new carpet cleaned after its installation a while back. We are extremely glad we chose Rob, as his service was high quality, fast, and at an affordable price. I went with Rob after getting quotes from some guys on Craigslist who were asking for more than him, it was the obvious choice. As soon as he arrived we had a conversation about some of his favorite restaurants and even suggested some new ones for him to try out. Then we showed him exactly what he'd be cleaning and he got started immediately. We even interrupted him to clean more area than we initially discussed since we loved what we saw so far. Even though it was an annoyance he did not make us feel bad about it. After he finished he gladly accepted some of my mom's dal chawal (rice and lentils) and sent me a text with a five star review saying it was already gone halfway through his ride home. If you are looking to get your carpet cleaned Rob is definitely the man to call.
Wow! Rob was very responsive, on time, and got the job done. When he arrived the floors were much more work than he had anticipated for. It was already approaching the end of the day, he could have easily told me NO WAY, but he still kept his word, stayed until after 9pm, and wasn't stopping until the job was done. This was not an easy task. We will be recommending him to our entire network. Appreciate his hard work.
Ben A.
04/04/2022 12:00:00 SA
Rob is the man. I hit him up through Yelp & he got back to me really quick with a quote to clean our living room carpet & a king size bed in our guest bedroom that our elderly dog had an accident on. Rob was on the middle/higher end of the quotes that I got but his reviews & photos caught my attention plus he has more reviews than anyone. I loved that he is the owner/operator so I knew he would do quality work with how consistent his reviews were. He was able to get us on his schedule within a week accommodating our busy schedules (thanks so much Rob.) The day of, he gave me a heads up text that he was on his way. When he got here he was super professional & friendly. He got our carpet looking & feeling great again & got rid of the dog pee smell on our king size guest bed. We also asked him for a quote to come back to clean all the tile in our house (which is a ton) his quote was definitely fair for the amount of tile we have. We will definitely have him back again soon. Thanks so much for your quality hard work you did for us Rob. Give Rob a call to give him a try, you won't be sorry. Also be sure to tip the guy cause these gas prices are ridiculous lately.
Lida D.
05/10/2021 12:00:00 SA
A great experience from contacting the business to the follow up after the service was completed. Rob responded very quickly on the Yelp platform and provided a very reasonable quote to have my sectional couch and rug cleaned. he showed up within the time frame that he provided me and got to work right away. He was very diligent and didn't a great job, he explained how long it should take to dry and even left me a spot removed bottle for any future accidents. He followed up with me later that day to make sure I was satisfied with the work. I will be using this company with any future carpet or couch cleaning!
Pat K.
06/08/2022 12:00:00 SA
What can be said about Rob's work that hasn't already been said? In short, he's the consummate professional. He returned your calls, he shows up on time, he does amazing work for a fair price and he's friendly to boot! He's been cleaning my carpets for years, and I've always been amazed, not only by how hard he works but how beautiful the carpets look when he gets done. He's simply the best!
For circumstantial reasons, I was in desperate need of getting my carpets cleaned right away. I was concerned I would not be able to find someone to accommodate my last minute request and feared if I were to find someone, it would be extremely costly. I was attempting to stay away from commercial/corporate companies. Upon seeing raving reviews from "I Clean Carpets," I called them expecting to hear that they would not have availability to come out in the time frame I needed. I was pleasantly surprised that my phone call was answered immediately and that they could get me scheduled for the following day. Better yet, the price was much more affordable than other companies' promotional offers!! "I Clean Carpets" was prompt, professional, and thorough!
Once the job was completed, I had asked for advice regarding a flooding incident I had at another location. Not only was I given helpful advice for options, but offered to drive to the other location and take a look at it. Not only did "I Clean Carpets" assist me in the stressful situation, but offered to come out to check on the carpet the following day. This kind of service is NOT provided by franchised or corporate companies...let alone most independent owners! There are very few organizations that would go out of their way to accommodate and help clients above the call of duty..."I Clean Carpets" is one of them!
I have reached out to them FIVE TIMES to try and get a quote - through Yelp, via their phone# and via their chat window on their website. It has been two weeks and no one has contacted me.
When you call their number, their voice mail box is full, so I can't even leave a message asking for a call back.
This is NOT good customer service. I had high hopes because the reviews were great, but it doesn't do any good if you don't answer the phone!
Scott B.
04/03/2022 12:00:00 SA
Rob did a thorough and quality job. He pretreated the spots. He was careful with furniture and safety. He was efficient with time.
Benjamin M.
03/11/2022 12:00:00 SA
I called Rob and he was at my place in an hour! Gave me a great quote and started work immediately! Finished 3 hours later and his workmanship was amazing. I truly thank you for your help with our carpets and floors!
The owner Robert did an amazing job cleaning our carpets. He is responsive and reliable. Robert sent a text with a 30 minute notice when he would be arriving, worked efficiently, and even left us with booties and a bottle of spot treatment. We are very happy and will use I clean carpet again.
Great service, friendly and helpful, my carpets came out clean beyond my expectations
Mike N.
08/02/2022 12:00:00 SA
Just like all the other 5 Star reviews. Rob is polite, experienced, professional, reliable person to hire. He did a great job, was in and out in no time. Thank you Rob for all you do.
Awesome work. Carpet and tile hadn't been cleaned in too long. Rob worked hard to do a very fine job. Looks great, smells fresh, dried fast.
We needed our commercial carpeting cleaned ASAP for an event we were having and I clean carpets came out within 12 hours and made all of our carpets look clean again for an affordable price. I highly recommend this company. There was no up selling he quoted the job and that was the price.
If I could give zero, I would because this guy left me high & dry. I called today for an urgent appointment, as I have a big dog, that got sick, all over my carpeted bedroom. The short story is that he would be here " by dinner time", it's 8 pm, won't return my texts, and I have to be up for work at 4am. Could have let me know do I could have made other arrangements. It's unkind, and unprofessional.
I am updating my Review from 4 to 5 stars, Rob the owner contacted me once he realized he did not provide his quote to his worker. He promptly corrected the price! As I said in my first review this company does a good work. The owner is a stand up guy who puts his customers first. I will definitely use them for all my carpet and tile cleaning. I'm also a Real Estate Agent and will definitely recommend this company to my clients!
Karen B.
11/05/2021 12:00:00 SA
Amazing service. They were very accommodating with my changing schedule and did a wonderful job. Couldn't be happier and if I wasn't leaving the state I'd always use them.
Highly recommend
Did a fantastic job getting the carpets clean- even in high traffic areas and stains. Thank you so much!
Called to schedule my carpets to get cleaned and got all the answers to my questions so that coupled with all the positive reviews gave me a good feeling about this company. The truck arrived on time, crew was clean, and gone in about 90 minutes. All wall corners were protected from hoses with plastic, the tech wore booties and a mask, and carpets were pre-treated before being extracted. Carpets were rid of all animal scent and did not leave any lingering VOC smell.
Rob was very prompt on answering questions, making an appointment, friendly & had excellent customer service. He listened & followed through on all requests. We will definitely be using his carpet cleaning service in the future.
Robert cleaned my 3 carpets and they look great. A couple of my rugs (one wool and the other made of polyester) we previously cleaned with a Rug Dr rental machine around a month ago before I moved to a new home and Robert got lots of dirt out of them so I'll be using I Clean Carpets again. They look great. Good communication and fast, too. Recommended.
4th time using Rob now and service is still just as excellent as the 1st time. I contacted him to clean some area rugs and when he got back to me to schedule I had just found out I had Covid. He offered to do it with no contact if I left the rugs outside. His van was being serviced in the shop that day and yes he still came and cleaned the rugs right after getting the van back. Professional, amazing service and my rugs look like new every time
Nathan L.
07/02/2021 12:00:00 SA
Rob honored his quote and even did an extra rug for us when he showed up at a fair price. My wife says she is happy with his work (& she's the picky one) and it didn't take but a little over an hour for him to do one room and two area rugs. Now we can go to dinner! Thanks, Rob!
This was the absolute worst experience and service I have ever received. I went with Rob's company because there are so many amazing reviews. BUT MAKE SURE TO READ THE 1 STAR REVIEWS. Everything that people are saying is true. I made an appointment for Rob to clean one room in my apartment as I was moving out the next day. It was set for 2-4pm. 4pm rolls around and I call him to ask if he's still coming. He didn't answer but then texted me saying he accidentally texted the wrong number earlier so that's why I didn't hear from him. He said he'd be there in a bit. That's ok I understand things happen. He didn't show up until 6pm. As he's looking at my apartment- he realizes its going to be difficult to get the hoses down to his van. I'm on the third floor, which is evident from information provided when I made the appointment. He said he doesn't have a portable cleaner but he can refer me to someone that has one. Not ideal, I have to move out tomorrow, but I asked for the referral. He then decided he could throw the tubes down the front of the building 3 stories down onto the sidewalk of a busy street. I wasn't comfortable with this so I told him he could go home, I'd rather have someone else do the job but he insisted his service would clean the carpets much better than a portable service. At this point I just want things to get done after waiting for 4 hours already- so i told him that's fine. He does the job and he leaves about an hour later.
The next morning rolls around. We walk into my apartment and there is an OVERWHELMING smell of pet urine that was barely noticeable before. The carpet is soaking wet and there are stains still present. I called rob and my call was declined, he texted me & said he was driving and asked what I needed. Refer to the screenshots. I'm thankful that Rob was willing to come back and fix it, but it was my last day of my lease and I was at work, so it can't be done.
I spent $100 on this service and am sure I will have my deposit from my apartment withheld for it smelling so bad. I'm positive the low rated reviews on here are all true. Definitely will be doing extensive research before hiring anyone else for anything ever again.
This guy rocks! Such a hard worker. Showed up, got the job done. Will definitely use him again.
George B.
12/11/2021 12:00:00 SA
I have used I Clean Carpets several times now. Always happy with the results. He gets back to me quickly when I've called and has been able to come out pretty quickly too. Very friendly as well. I highly recommend I Clean Carpets!
Happy D.
05/01/2021 12:00:00 SA
Rob is a very nice man who works very hard. He has many excellent reviews for his work...and he also has a few bad reviews. Nobody's perfect. I will say that when we had a problem and let him know about it, he stepped up to the plate and made things right, which we really appreciated. That's good customer service and that is everything. He tends to run late, but will always keep you posted about it. In the end we were very pleased with his work. We will definitely use him again.
LifeandFitness H.
5/13/2021
Rob was awesome has been back multiple times to ale sure the job is done right and is easy to talk to! Will not use any other company ever again!
I was seriously considering just tossing this filthy, expensive area rug. But I'm glad I called Robert instead! I'll let the pics speak for themselves :-)
Robert is a true professional and very reasonably priced. He's a one man show so do be patient for a return call or text. Totally worth it!
You don't get repeat business if your product or practices do not exude quality or your customer service sucks horribly. This is the third time we have called Rob to clean the carpet which definitely speaks volumes.
We did try the complex's free carpet cleaning prior and the adage "You get what you pay for applied". The carpet had all of the nap of a concrete floor and literally started getting very dirty in seconds because the vendor failed to pre-treat the carpet or rake it to restore nap. In fact, the carpet looked 50 times worse than Stanley Steemer because of all the soap they used which literally attracted more dirt. Plus, it took the carpet more than 8 hrs to dry because of all the water they used.
Rob came in to this horror and made the carpet look better than the last time he came. My wife met him and was impressed with his attention to detail and safety. Also, she liked his punctuality and customer service attitude.
Tasia T.
10/10/2019 12:00:00 SA
I contacted Rob, through the Yelp App, on the afternoon of Nov 27th with pictures and a request for a quote AND a desperate plea to come clean my carpets and couches before a big party we were having on December 2nd (yes, 5 days later, I was a jerk). Rob reached back out the next morning with a quote and was able to accommodate my ridiculous request and came out to clean my furniture and floor two days later. He did wonders for my carpet and my couches! He is a wizard! His communication was fantastic and his work is quick, but thorough!
I will be using him again prior to ANY big party and I promise I will give more notice! Thanks Rob!
P.S. we have since gotten a puppy, so, the carpet will be fun!
Believe every single 5 star review you read about this company. Rob is an exceptional business owner who absolutely exceeds all expectations & puts in the time, effort, & energy to get the job done right - wether that means in the first attempt or coming back a second time to make sure his customer is satisfied. Rob - you're a great guy and you run an honest business. Thank you for a job well done!
Ps. please have your AC turned on for this man when he comes to do your carpets! Arizona is hot & cleaning carpets is no easy task!!
I came back from a month-long vacation end of Feb 2017 and noticed that the carpet was black underneath an unused rabbit cage, in a room I hardly ever go to. And the stain and rabbit cage was in an open closet. All that time and in Jan, the roof had leaked around the AC duct and the water ran down the duct below the rabbit cage, and there the wet sat for 2 months. The carpet was all black with mold under the rabbit cage.
I got the roof jack redone, so I could know the roof won't leak onto the carpet again after I get it cleaned. If you want a good reasonable AC company, call JMAC. They took off AC, put new jack, and resealed and fixed a broken fan switch for $850 when other 5 yelp star AC companies wanted $1300 - $2500 just for the roof jack. Their repair did not leak, in the next rains. After the mold dried for several weeks I vacuumed it well, and a lot of the black lightened quite a bit, but carpet was still severely stained.
I called other highly rated carpet cleaners but none of them would come out and clean mold, because they said it comes back. They would only cut out the carpet and replace with new carpet and pad, for which they would charge $250 for their labor. But I did not have enough matching carpet.
But Rob said he would come out for $100, and he has mold cleaner called Milgicide TSI he could put on it. However Rob said he would not guarantee that the stain would not come back but he would "do his best". I said that is all I ask , and do not expect a guarantee.
He came out on March 10, 2017 and worked really hard, cleaning and cleaning, and cleaning and rubbing his stain removers into the bad spots on that small 2 x 3 area and some small spots near it.
Since the spot was so small only 2 x 3 feet, I asked if Rob would clean some other traffic areas in my house, which he was happy to do "so you can feel you got your money's worth" (his words, not mine, but he knew my thoughts).
Today, 4 months later, that 2 x 3 spot still looks clean. Not all the stains came out but it is better than cutting the carpet out, and I put the rabbit cage back on top when I was thoroughly dry, so you cannot see the remaining stains that would not come out. I think the mold would only come back if the carpet got wet again. He left me a bottle of carpet stain remover, which he says he gives to every customer.
I am happy with the result ! This is the first time I used Rob and he will always be my carpet cleaner from now on.
Today I used this company to come clean my apartment. I live in a 2 story townhome with a lot of carpet. I cannot begin to explain how clean my house smells & how great our carpet looks. It looks brand new. Rob took his time and was incredibly precise & efficient. The price was great too. I've used other companies in the past that have been double the price and did a poor job. I will 1000000% be using this company again. Couldn't say enough good things about this company. You must use I Clean Carpets!!
Can't believe I didn't review Rob & I Clean Carpets this year!
I bought a house earlier this year that has majority tile flooring... of which for the first few months I couldn't keep clean. Literally would scrub them on my hands and knees and there would be no change. Once I hit peak frustration, I started searching for a reliable local business that wouldn't charge my remaining arm and leg to clean said tile.
Rob was really quick to text me back [which is a little weird, but this is a texting world and I'm best at that over calling during the work week]. Nonetheless, I wasn't able to respond for a few weeks and he was quick to get back with me then & schedule a Saturday to come out. Wasn't exactly a beautiful, sunny summer day when he came out since it was summer. I think at one point it got to the mid-80s in the front part of my house with the door having to be a little open for his equipment [guessing outside was ~100].
What was supposed to take ~1 hour took almost 2, but totally thankful he did a thorough job; he was kind to point out that whatever idiot owned the house before me put some unnecessary, almost damaging clear-coat on the tile. Ding ding -- which is why I couldn't keep the floors clean. His scrubber was fairly beat up at the end. He was really kind to not charge me more than his quote due to the extra labor. Rob really exceeded my expectations and I hope this locally-owned business continues to be successful.
If you need your carpets cleaned, I recommend going with anyone other than this guy... He's completely unprofessional.
I texted to schedule an appointment and he called me back right away saying he could clean my carpets later that afternoon (around 5pm). 6pm rolls around and I haven't heard anything, so I contact him wanting to reschedule because I obviously don't want a carpet dude at my house at 9pm. I end up rescheduling for the next day with an 11am-1pm window.
Next day rolls around and I get a call from him at 12:15pm saying he's running late and will be at my house at 1:05pm. 2pm comes and goes and I decide to cancel because this dude is clearly unorganized and needs better time management. His excuse (and a bullshit one at that) was that he had a flat tire AND his battery died.
To top everything off, he calls you at all hours of the night for whatever reason (see screenshots of missed late night calls and lame excuses because they're attached).
Oh, and he wanted to charge me $150 for one 12x11 foot room. RIP OFF.
Danielle I.
07/06/2020 12:00:00 SA
I used this company today! Rob cleaned my couch. Great job! I'll be calling again soon after the summer! He did a really good job, and showed up on time!
We've continued to work with Rob and appreciate his excellent service!! Highly recommend for any furniture and carpet cleaning needs.
Andrew N.
09/05/2020 12:00:00 SA
Rob was great in doing a nice cleaning of my extremely hard to reach 2nd floor condo because of its distance from the parking lot (~300 ft). He was able to do it however and completed the job within 1.5 hours. He even threw in cleaning my patio rug for me. Great work overall and the carpets are so fresh.
The 5 star reviews are what had me dialing the phone... The response time and detailed work are what have me writing this review. Very quick response and they were cleaning our carpet the next day. Can't recommend them enough. As a guy that does not like carpet and we have a bit of it in our new house, we can keep the carpet for another season or two before we replace with wood. Call them up and be happy with the results.
I needed an older sectional cleaned and yelp steered me in the right direction. I scheduled I Clean Carpets out for Friday at 3pm and they (Alex) showed up on time. It took him 1 hour to make my sectional looking good and at a very fair price. I have no complaints and will utilize their services in the future.
Eric S.
09/06/2018 12:00:00 SA
Just had a great carpet and tile cleaning with Rob from I Clean Carpets. Rob was able to get my carpet and tile cleaned quickly and effectively. I was able to see all the dirty grime he cleaned out of my floors and am so thankful I had it done. Most importantly for me the rooms smell amazing. I had some bad luck in the past with other companies using chemicals that didn't smell so great. Scheduling was easy. Rob answered my text very quickly and offered to come the same day. I wasn't available until later in the week but that was no problem for him. He quickly scheduled me on the day I wanted and arrived promptly at the time we discussed. His prices are reasonable and he does quality work. Will have him back for sure and recommend him to others.
I'm sure this company does good work, but they are not responsive to Yelp messages nor have they honored their commitments to appointments.
I finally got a response from them for trying to schedule for an appointment for a Sunday.
They replied and said they could provide their service on a Sunday. They asked for my phone #. I provided my # but they never called.
I messaged them on Sunday to ask if they were still planning to come to my home that day.
I have still never received a message since then.
Rob K.
06/08/2021 12:00:00 SA
I had I Clean Carpets come to clean the carpets in my rental property. They got out stains that I thought would never come out. They do very good work and I will be using them for carpet cleaning jobs in the future.
September 2015: I have dirty carpets thanks to pets and toddlers. I get them cleaned several times a year. I had an urgent need to get these carpets cleaned. I had an open schedule for exactly 11 days. So I called Mr Rob I clean carpets personally. The day goes by. No callback.
I call the next day. Again the day goes by an no callback.
I call again. I give specifics so I can get an estimate over the phone. The day goes by. Still no call back.
I call again. Leave yet another message because there is NO HUMAN BEING that answers the phone EVER! Guess what....that's right...no call back.
After 11 days there is still no call back. After the entire month of September there is no call back. Now well into October I see a message that this review is not relevant to my experience...well here is the detail relating exactly to my experience. THERE IS NO CALLBACK EVER FROM I CLEAN CARPETS which exactly deserves 1 star because 0 stars is not an option.
This business is to busy to focus on customer care and quality. Recommend finding another provider. There are way to many companies out there that can do the same if not better job than this one. Oh and they will call you back and show up the next day and do a stellar job!!!!
Rob & Alex came out last week to touch up my tiles and helped insured the products and service would have the best staying quality. He also applied scotch guard to help maintain my product and re-educated me on the products and services. The floors are glowing :) Thanks Rob!
I can't speak highly enough about 'I Clean Carpets' prompt, quality and beyond friendly service.
The carpets were very clean, and the price was fair. He was on time, and good with communication.
Would definitely recommend.
Michelle W.
03/05/2019 12:00:00 SA
I would like to thank I Clean Carpets for a wonderful job on my water and pet damaged carpets. Alex showed up to my appointment on time, very professional, and he listened to my areas of concerns and then he went to work! Oh my this guy's work definitely speaks volumes and as they say pictures are worth a thousand words see the before and after pics attached. Thanks again Alex for making my carpets look new again :) If, you are reading this review give these guys a try and you will not be disappointed with the services they offer. I will be definitely using them again for all my future Floors, Carpets, and Upholstery care. :)
I wish I could give Rob more than a 5 star review!
If you are looking for a REAL professional, that does it RIGHT the FIRST time and takes REAL pride in his work.... Call Rob!!! I am 60 years old and have had my carpets cleaned MANY times over the years, Never have I have the pleasure to do business with a real professional that has taken such good efforts to make sure the job came out nice! No, "splash and Dash" here. No hard up sell, just an honest real hard working guy out to take care of his customers! So hard to find anymore. Thank you Rob!
Becky W.
04/07/2016 12:00:00 SA
I was beyond thrilled with Rob. When I called he was in the middle of a job but asked if he could call me back, which he did promptly. The day of the job (today!) he came when he said he would and gave me a heads up with an ETA to boot.
Two hours later I have carpets that look brand new!
Let's be frank here. I have six boys. (Yes. Six. BOYS.) We are rough on our house. We had some fuuuuunky stains going on; everything from marker to spilled cleaning product to dried green play ooze. And a couple mystery stains just for fun. They are GONE, people. Gone! Even my kids were impressed. (He even demonstrated his awesome vacuum hose for their entertainment. Now they all want one. )
He was kind and personable and efficient. My carpets are clean for a great price. Couldn't be happier.
Carol L.
04/10/2018 12:00:00 SA
There were a few hiccups getting him here, but NONE OF IT MATTERS compared to the truly stellar job he did! He clearly knows an unusual amount about blended fiber rugs and their specific cleaning needs. Not only did he give me great maintenance advice for my existing rugs, he also had useful advice on future rug selection. His price is comparable to the yellow truck dudes ... and I mean no disrespect to them when I say Rob's knowledge trumps any info I've gotten from DECADES of yellow truck guys.
Full disclosure: Took a few days to get a callback, and he stood me up the first day because of an emergency.
Couldn't care less. We'll be using him again!
Shannon E.
03/08/2017 12:00:00 SA
Folks, to call anyone else to clean your carpets is foolish.
Rob came and cleaned the vile carpets at my 21 year old daughter's rental house as she was moving out and made them beautiful again. She had 5 roommates, all equally dirty and careless with their cleaning habits.
We're talking about light colored carpets that had been abused by parties with hordes of twenty something's drinking 'the alcohols' from red Solo cups and doing God knows what else, plus they had pets...God they had a whole menagerie of pets... I shudder to think what those dirty carpets were like underneath the piles of pizza boxes, empty Doritos bags, Taco Bell wrappers, Mountain Dew cans and empty video game boxes. *yuck*
This man is 'The Carpet Whisperer'.
Oh, and the reason that Rob got involved was because my kid had originally tried to handle getting her carpets cleaned on her own and called some shifty carpet cleaning company that she found a coupon for. They had advertised 3 rooms cleaned for $35 in a local paper and they were there giving my daughter the old bait and switch and hard sell of services much, much more expensive. She called me in a complete panic and I told her to tell them to get lost and to call Rob instead.
This is the 3rd time I've called on Rob for carpet cleaning and I will be using him again very, very soon for my own home. His integrity and workmanship speaks for itself.
Jordan W.
01/12/2020 12:00:00 SA
Outstanding company! Robert does a GREAT JOB!!! Fair price, extremely courteous, excellent service, results and very fair price. We HIGHLY recommend.
Needed pet urine removed from carpets -He did a great job for a great price! Would recommend!!
We saw the 5 Star reviews for I Clean Carpets and thought we'd give them a try. Robert just finished cleaning the carpets and tile in our living room, dining room, three bedrooms, two bathrooms, kitchen and halls in 2 hours. We have to say they came out much better than we expected given their age and how stained and dirty they were. Next project will be the furniture this Fall. Thanks Robert!
Rob is the Carpet Cleaning man! If you need carpet's cleaned- this is your guy! I have a house full of carpets and Rob worked diligently for 3 hours until they were all cleaned. (I have no idea how he can keep up the pace he does!)
Thanks Rob for a superior job and superior effort! I will be using you again and referring you to as many people as I can.
Arlene R.
11/06/2020 12:00:00 SA
Excellent carpet cleaning service. My carpets now look awesome!! Great pricing compared to everyone else in the area. I will definitely be using this company again!!
Jenny L.
03/02/2017 12:00:00 SA
Had an excellent experience with Rob. Came on time, price was reasonable, carpets and sofa are clean, and the rest of the house is undamaged (he brought nifty corner protectors for where he was going to be bringing in his equipment). Rob was also nice and personable in a slightly quirky way. Get the feeling he's an experienced philosopher of life moonlighting as a carpet cleaner. The dog liked him too, and our dog is a great judge of character.
Oh! and he left a bottle of spot cleaner for us, which was unusually nice of him.
I had I Clean Carpets come to my property in August of 2016 for the first time.
In August 2019 I decided to have my carpets cleaned again. Over those three years I didn't have anyone else clean my carpets. I didn't have to.
I had kids, bikes and I don't know what other kinds of traffic come through this place and the carpets exactly the same. The parking lot has some cheap composite blacktop topping that sticks to shoes like sawdust to tape, and it gets all over the place. Luckily it vacuums right up, and this is after three years. I'd like to think it might be me using my shaving cream tactics to spot treat, but I'm guessing its whatever I Clean Carpets is doing.
I almost canceled the August 2019 cleaning after I did a little vacuuming, but went through with it anyway, hoping that some preventive maintenance will last me another three years.
I wish Rob and his team did plumbing, electrical and some handyman projects.
BH
Jen L.
01/02/2017 12:00:00 SA
I'm not really sure what to say here. Why is he posting that he received a call asking for $2,000 to remove the review? Why would someone call him to remove a review about him?
After I posted the review, Rob text me that he was in a car accident and in the hospital so that's why he never made it to my appointment. He said he couldn't contact me since he is owner and sole employee and in the hospital with a concussion. I thanked him for his follow up -- that I personally think was only because of my Yelp review.
Still doesn't change the fact that I was in a hard place where I had no one to clean my carpet on a holiday weekend. Maybe Rob does a great job cleaning carpets, I contacted him for a quote since he had so many great reviews, but he didn't show up and now him behavior with extortion accusations is just a little unsettling.
Frank B.
12/07/2020 12:00:00 SA
I used this company because it had read some good reviews on Yelp. The job was done well and quick. The only thing I didn't like, was the foot prints that were left on my nice cleaned, shiny floor and the discoloration of the tile. The chemical that is used to clean the rugs spilled over onto the floor and removed the wax when he used his mop to wipe it down.
Fantastic, Alex went well beyond my picky expectations. He managed to make my 15-year old carpet look like new. He's clearly proud of his work and took his time doing everything precisely right. He also cleaned the grout in shower and it looked as good as it ever did.
You're obviously only reading this review because you want your carpet cleaned; you don't need to look any further, these folks are the ones to use!
Isabelle H.
04/07/2018 12:00:00 SA
I called this company and they were available the day of - let me tell you, this job was incredibly difficult! Robert had to run hose from my second story unit across a dog park to the back of the building!! It was crazy - he was AWESOME, I have never seen anyone work so hard and the results were amazing.
Let's talk about DOG PEE - if you have this problem like I do, he is a miracle worker, so glad I found him. I have told my sister and mother to use him as well because he truly made my carpets look brand new again. AMAZING!!!
K C.
08/08/2019 12:00:00 SA
Very pleased with the job Alex did in cleaning my carpets, tile grout, and upholstery at my new house. Will use again.
Michael Z.
06/05/2019 12:00:00 SA
This guy is great, we had some challenging work for him and he succeeded. He did a follow up treatment a week later to make sure the job was well done and it was.
Kent M.
09/07/2016 12:00:00 SA
Written as a live blog
11:30 - Called Rob just before noon today begging to be squeezed in this week before a guest arrived. He gave me an option at 1:00 today but as that wouldn't work he gave me a 6/6:30 time slot for this evening. Perfect, just enough time for me to get home and move all the furniture out of the room.
5:30 - Get a call from Rob letting me know he is just a little behind but will still get to me tonight. Thanks for the heads up!
6:45 - Rob arrives and gets straight to it. Lets me know up front it will be $150 for the bedroom, living room and hallway. Wow, incredible price considering there are pet stains and years of ground in grunge and grime in this rental. Demonstrates the power of the pretreat and gives plenty of ribbing and jokes.
7:15 - Bedroom and hallway are knocked out and he is on to the real challenge, the living room. I've got a front row view as he powers through and reveals, yes it is white carpet underneath. So far, I am very impressed with both quality and speed.
7:45 - Rob is finished, packed up and on his way. I am impressed not only with his speed but also the quality. I never thought this carpet was remotely salvageable but he took this carpet 5 years back in time. When we need to do the rest of the rooms before we move out, I will not hesitate to call Rob. If you have any doubts who you want to do your carpets, this is the guy. Skip the Groupon scams that tack on extra charges when they arrive and just call Rob for a great price up front.
Tamara K.
06/09/2017 12:00:00 SA
Well I didn't think it could be done but Alex with I clean carpets got my daughters room looking great. This room had been played on from every kid in the neighbourhood, face painting water had been spilled, a serious dirt traffic patch, dog pee and more I can't even identify made me think it was needing to be pulled out instead of cleaned. I am now a believer in this company and will bring them back to finish the one room I did not have them do and my tile.
P.S. The other three rooms look great to.
Tamara
Satisfied customer.
Rob just left our house after cleaning our carpets. Wow. My wife and are are just so impressed with him.
It turns out that he had been to our house 2 years ago and he remembered us. I can tell you from the previous experience that he was great, but it seems that he has gotten even better. He works so hard and really seems to take pride in his work. And such a nice person! Personable and kind. We felt completely comfortable having him in our home.
We had 4 rooms cleaned. 3 had pets stains and another was a high traffic room. Wow they all look close to new. I can assure you that all of them were in pretty rough shape. The chemicals he uses are not harsh smelling. The house smells like fresh cut cucumbers which is a very nice scent.
We also had a very large hand woven rug sent out to the place he uses who can handle those type of rugs and it is cleaned professionally by a special machine.
Bottom line is this is a company that works hard and delivers amazing carpet cleaning at a great price. Overall 5/5 from my wife and I.
Earl N.
05/02/2019 12:00:00 SA
Rob didn't dissapoint at all, carpets were very clean and got all the stains out! I would use him again and recommend him
I have been lucky enough to have Rob clean our carpets for years. There is no one better. Extremely professional, skilled & cleans our carpets, rugs and couch better than I could have dreamed. Really grateful he takes pride in his work and taking care of his clients. Easy to reach by telephone. Reliable & great guy with integrity.
We had a flood in our laundry room today and it went through to our daughter's room and saturated the carpet. We are veteran customers. Rob finished his 5 pm job and amazingly came to our house at 11:00 pm to take care of our carpet emergency. He got all the water out! Forever grateful. He is a wonderful family guy and our 5 year old daughter Sofia always wants to help him. He is so kind to her and shows her how everything works and answers her 101 questions with a smile. I have high expectations and it is so nice to find a business owner that exceeds your expectations.
We are in a brand new condo with 2 dogs. Due to the new build and construction, plus the dogs, we needed our carpets and ducting clean. Fantastic job with both! We will continue to use I Clean Carpets
Excellent service. I scheduled a couple of weeks in advance with an agreed upon price. The owner (?) was prompt and all rooms were thoroughly cleaned at the agreed upon price. No up sale or issues at all. I didn't meet the owner personally but was told all went well.
We just moved into a brand new house and the carpets had a plastic covering on the heavily walked on areas to prevent it from getting dirty when the workmen were here. However, when we removed the plastic, it left an adhesive on the carpet that all quickly became covered in dirt and grime. The builder sent out a guy to clean the carpets and they looked great for a couple hours--and then rapidly became worse than ever!
So I looked on Yelp and found this company. Rob quickly responded to my email. He came out the next day and spent hours at our house working on the carpets, removing the adhesive, and very thoroughly cleaning them. They now look better than ever and we are so happy! The price was reasonable. We also had him clean one of our sectionals while he was here and that looks great too. We would highly recommend this company!!
Andre K.
12/02/2015 12:00:00 SA
Rob and his company were not able to clean my carpets since I needed them cleaned same day and Rob was booked. With that said, Rob took time out of his day to refer me to a company that was able to assist me in getting my carpets cleaned the same day
I give this company a 5 start rating for two reasons
1. Going out of their way to make sure I got the service I needed even though they would not be making a financial profit from it and 2. Referring to another company that gave me 5 star attention and service. It's good to see their are businesses that still have the highest quality of integrity. Thank you Rob
Carpet Cleaning exceptional, with no doubt I highly recommend!!!! Service was fantastic.
I have 3 dogs that made my rugs soiled and I know my carpets could not have been cleaner after Alex completed the job. Also the communication with the owner was fantastic. Thank you so much with following through on everything you said with a fair price and excellent service!
We could not be more pleased-only wish we had contacted Rob years ago. He called us back immediately and I hadn't even left him a message! He called us three times with updates on the day of arrival (today). He is extremely professional, took his time and was so pleasant to deal with. He left us with a super clean carpet, booties for us to wear, helped us move the couch to clean all around and under it, left us a bottle of stain remover and pet odor/urine treatment for free. Highly recommend!!! You will not be disappointed!
Update: we had a new pet stain issue just days after Rob cleaned our carpets and he answered my phone message for "help" right away. Then, last week, he worked us in quickly for an emergency treatment in our family room. We are very thankful he cares and to have found him on Yelp!
Wang T.
10/12/2016 12:00:00 SA
I like his work!
My carpets are really clean now, and my puppy also feel exciting when she play on the 'new' carpets!
definitely will recommend to my friends who need a carpet clean.
Shawn B.
08/11/2016 12:00:00 SA
I would like to take the time to leave a review of my experiences with Rob and I Clean Carpets. I just had him out yesterday and had used him one other time in the past for myself and another for my girlfriend and I am never disappointed.
Rob called and told me the time he was going to be there and had a long haul of coming from Gilbert all the way out to my house in Surprise during rush hour. I walked him through the various rooms and areas I needed treated and he gave me a lot of information on the process he goes through and how he would tackle the tough areas and went to work.
He started a little after 6:00 pm and worked until finishing around 10:00 pm and my carpets are like the new when I first moved into the house. The pet urine areas cannot be seen or smelt, as well as, the high traffic dark areas are completely gone.
From my experiences I will not use anyone else for my carpet cleaning needs and there is no reason as long as Rob is available. He is courteous, passionate about carpet cleaning, honest and up front on pricing and all the work he would need to do, does not up sell his services, and absolutely will do a great job on your carpets, tiles, rugs, etc.
If you are looking for someone to take care of these things for you then I would suggest you give him a try and I'll bet you will not go with anyone else after that. He works hard and deserves great reviews for himself and his business.
Thank you Rob for taking care of what I needed done and being a true professional. My only problem now is expecting the same type of service from others that do work for me.
Shawn
My carpet has never been cleaned so well! Rob did an amazing job... paid attention to details and didn't stop until HE was satisfied. (I was satisfied and thought the carpet was clean about half an hour before he stopped!)
Reasonable price, hard work, fantastic outcome.
Hire this man!!
The owner saw my review on Yelp and contacted me to say he was sorry I wasn't happy with the service I received and asked if there was anything he could do to improve my opinion. At his own suggestion I'm receiving a refund of the portion I think would cover the extra extraction that was to be done.
Rob is freakin' awesome.
Just call and get your carpets cleaned by him and ONLY him. First off, I really appreciate it when a business can communicate with me via the internet. This guy replied to my yelp inquiry within minutes. So hell yeah! No phone calls, no "hold please", no non-sense.
He gave me a competitive quote and was on time the day I scheduled my appointment. His work was excellent and he was extremely personable. He even gave me an estimate of how long he'd be so I wouldn't have to wait around my apartment while he worked.
My place is outdated, about 90% of it is covered in carpet, so I was really concerned about leaving everything extra clean prior to moving. He made it happen and I couldn't be happier.
Thank you Rob!
Minho Michael K.
11/17/2017
We just had our carpet and tile cleaning done by Rob. We called him couple of days ago and he was able to put me in busy Friday morning. Be aware that it would be bit hard to get a hold of him, but he will reply back to u by the end of the day. I think it is because he can't answer the phone while he works and he is the only one in his company. This morning, he came about an hour late. He sent me a text in advance so i was expecting that. However time is very important for me. This is why I gave 4 stars instead of 5. Once he started his speciality which is cleaning carpet, he was superb. I was super satisfied with his work. He did not miss any spot or being lazy. He was putting a lot of time cleaning the carpet. When it came to carpet cleaning, he was not joking around. He did fantastic job on my carpet. Also I asked him to do bathroom tile cleaning and he did a awesome job with low cost. So if u want carpet or tile cleaning done with some professionalism, yelp Rob now.
Lee K.
10/10/2015 12:00:00 SA
Best carpet cleaner in Phx. Rob ( owner)is super genuine. It was very easy to get ahold of him and setup an appointment .. Our place is 4 stories of stairs.. He had no problem and even put up these guards so that the hoses didn't scratch anything .. That kind of meticulous attention really goes a long way.. He spent the extra time on all our carpets made them look like brand new.. I've included some pics to show .. I highly recommend his service and will for sure be a repeat customer for life !!
Rob did a great job. Super professional and gave me some good advice and knowledge about caring for my rugs. His prices were very fair.
I've lived in my condominium for a year and a half, and I had spilled enough coffee and red wine in that time to warrant a cleaning of my carpet, & I wasn't going to do it myself. I tried it and I just don't think those machines you rent at the grocery stores do a great job.
Looking at reviews I picked I Clean Carpets to clean my carpet, and I'm glad I did the owner answered my call right away told me his prices which I thought were very fair. The cleaners came a little late because traffic was bad and the owner gave me a $15 discount for the inconvenience. That's what I call a good business taking care of the customer.
The cleaning exceeded my expectations. I really didn't think they could get it that clean but they did. I highly recommend this carpet company and I am going to use them when I need my carpets cleaned again.
Joe N.
11/06/2018 12:00:00 SA
Punctual, polite, respectful and thorough. Fair price. Can't ask for more.
Rob did it again!!!! Perfectly clean carpets!!! See you in 6 months!!!! Woot!! Woot!!!
Great service! Reasonable prices and an excellent job. I will use Rob again. He is an owner operator !
Thanks for making my listing look great.
How I wish all businesses were run the way Rob runs his. Very courteous, extremely efficient service with equipment that does a superb job even with problematic areas. Rob takes the time to ensure really thorough cleaning and also gives very useful advice on carpet maintenance and what products to avoid. His rates are also very good, with no extra charges that other carpet cleaning businesses would add on after giving you the initial quote. I was so impressed with his work, level of professionalism, and rates that a rating of five stars just doesn't seem to be enough! There are very few businesses that I can highly recommend without any reservations, and I Clean Carpets is at the top of the list.
Sean R.
11/01/2015 12:00:00 SA
Rob came out again and we are as pleased as the 1st time around. Great attention to detail, quality, and professionalism. Won't use anyone else.
Thanks, Rob!
Christina H.
03/04/2020 12:00:00 SA
Rob responded quickly to my inquiry, quoted a fair flat price, and did a GREAT job on the day of. I will definitely call Rob again.
Awesome work!!! Brings carpets back to life!!!
We moved in to a house which had stains on good-quality carpets. We didn't have budget to replace those carpets so were looking for someone who would clean the carpets and make them new-like!!
Although, multiple realtors told us those stains wont go, and we'll need to get those carpets replaced, we gave it a try and called Rob. And it turned out be absolutely correct decision!! All the stains on the carpets went away, and the carpets are back to life!!!
Nick B.
04/07/2015 12:00:00 SA
In our business, it's important to have relationships with good vendors. After using other carpet cleaning companies for years, we found ourselves looking for someone that was honest, dependable, reasonably priced and did not have a bunch of hidden fees.
My wife called Rob and hired him to clean the carpets in our home. He does all the work himself, is personable, professional and an extremely hard worker. AND, our carpets look great! Heck, the carpet in our "pool table room" is probably 10 years old. We have three boys and two dogs and the carpet now looks like new again.
We gladly refer I Clean Carpets to family, friends and business associates and you should, too.
We used Chemdry for almost 9 years, 2x a year. So happy I found Rob! I will never use anyone else and I keep a stack of cards for referrals to my friends and neighbors. He always does an awesome job, he is professional, and he is upfront with cost. No hidden BS
Sent Robb a message at 1:48am after my puppy projectile vomited all over my white carpet on my bedroom carpet in our new home we've owned for 5 days. He replied. He was at my house by 10am the next day working hard to remove the horrible stains in my wool textured carpet. He did it. He was prompt, professional, reasonable, and offered to come back as needed for no charge for touch ups. Seriously.. highly recommend!
We've had Rob on retainer for almost a few years now, as always he's still the best in the biz!
Better book him now before his clone arrives :)
LOVED Rob! The owner is the actual technician that comes to clean your carpets. He is very nice, clean, and super helpful. It can be a little scary having random people come into your home but I felt very safe and comfortable with him. He takes his time, doesn't rush the job, and makes sure it gets done right.
I wouldn't use another carpet cleaning service after having him do such a phenomenal job!
Reasonably priced, professional, timely, and good communication. I will use Rob again.
Competitively priced. Paid a negligible amount more. But worth it. Excellent work. The carpets were pre-treated. Scrubbed. And clean. They were timely. Polite. And professional. Highly recommended.
It's been awhile since we had our carpets cleaned. We didn't think they were that bad, but now we can really see the difference. Rob did a very good job. He is hard-working, honest, stands by his estimate, and doesn't try to sell you something you don't need. I would comfortably recommend him.
Trevor D.
02/04/2015 12:00:00 SA
If you've ever questioned a 5-star review and wondered whether it was the real deal, you don't have to worry about that with I Clean Carpets. I trusted all the Yelp reviews and couldn't be happier with the results.
You deal with Rob 100% of the time - there is no receptionist or middle-man that brokers his time. You speak with Rob directly every single time (except when he's cleaning someone else's carpets!) Messages are returned within the as-promised 24-hour window and scheduling is a breeze.
Rob's professionalism shines while onsite as well. Nothing is done without your consent and he makes sure to take care of your house like it were his own.
I have priced out other carpet cleaners in the area (who don't have 5-star reviews) and they were actually more expensive than I Clean Carpets. Even if Rob were a bit more expensive, I would still call him again. Thankfully, his prices are fair and he does a superb job.
In fact, we're having him come out again this Friday. I don't think I'll be calling anyone else to clean our carpets!
Rob did a great job cleaning our carpets! They look and smell 100% better. One of our cats had bladder issues recently and was using the carpet rather than the litter box; Rob spent a lot of time getting them fresh again. He also moved some of the furniture for me and left a bottle of pet odor eliminator.
Definitely recommend his services!
I hired I Clean Carpets to do a job at my boss' house. It was kind of an emergency situation since I needed to get the carpets cleaned before renters moved in, and only had a little over a day to do so. Not only did Rob return my 11PM (!!!!) call quickly, but he agreed to come and clean the carpets the next day. There was a small hiccup with his machinery which made him run late, but I didn't mind and understand things happen. When Rob showed up, I gave him the rundown on what we needed. His pricing was fair and he completed the job much quicker than I was anticipating since it's a 5 bedroom, 6,000sqft house. I am very pleased with the job he did and you can bet I'll be calling him when it's time for my own home carpets to be cleaned. Thanks, Rob!
Rob is a consummate professional! He did a excellent job cleaning our carpet! He even supplied booties to walk over the carpets after he left!
We asked him about cleaning Oriental Carpets..he indicated he doesn't do them however said he knew someone who did...he personally picked our up had them cleaned & returned them..the pricing was fair & the carpets looked fabulous when done!
I'd highly recommend his services! Excellent!
Nick C.
08/01/2018 12:00:00 SA
After using Rob's company in our home and having great results, I contacted I Clean Carpets for cleaning services in the commercial office space where I work. Yet again, he exceeded my expectations, restoring our filthy carpet squares in the 2500 sq ft space to like-new conditions. (He showed me the water after the cleaning was completed and I couldn't believe how much dirt was removed during the service.... the water was black as night and we've only been in the space for a year!) Rob to the rescue again! Thanks for being extremely responsive, prompt and on time, the best price in town and an all around pleasure to work with yet again. See you in 6 months!
2/23/15 The owner has erased and changed his original response. I'm quite thankful at this point that you didn't call me back.
2/23/15 Oh my. The response from this owner is awful. I leave very truthful reviews or it's not worth my time.
I did give another carpet cleaner a 5 star review, not because they are your competitor, but because they have fabulous customer service. After I left their review, I was mad that I never even received a call back from your company. I never said I had pet urine in my carpets, I haven't owned a pet since living in our new home. I assure you that I know how to speak properly when leaving a message; no mumbling as you stated. That is an excuse you either want to believe or have yelp readers believe.
Truly, your response is unnecessary.
2/22/15 Wish I could give a better review. Never got a call back. I only had one room to clean. Maybe it wasn't worth the time to call back?
Alex came out today, cleaned 2 bed room carpets, a large area rug and the tile in our master shower. He did a really great job getting out stains, cleaning the carpets in 2 hours. I would definitely use this company again!
Teri S.
02/04/2015 12:00:00 SA
I have tried several carpet cleaning companies before, but they don't compare to the job that Rob does. Our tile looks like new again! Rob also cleaned the carpet and every possible stain was removed. All I could say was WOW!!!
I would highly recommend him to anyone. In fact I have already given his name to my parents to use.
Call Rob .....you wont be disappointed and that is a promise!
Susan J.
11/04/2014 12:00:00 SA
My husband and I can't say enough wonderful things about Rob the owner of I Clean Carpets.
I came across him on Yelp and was very impressed with all of the excellent reviews.
We just moved into our home and needed to get our bedroom carpet cleaned in addition a sofa and love seat. We had to split up the work because of moving constraints. Rob went above and beyond and was able to accommodate us on two separate visits. He is very professional and courteous and does an outstanding job with a smile . We would highly recommend Rob for going the extra mile and providing 5 star service.
Ronald B.
03/03/2018 12:00:00 SA
Tried this Company for the first time today and very pleased. I'm Very picky and they were fast and did a great job. They removed all the pet stains in the bedrooms. Will for sure use them again.
I can't recommend enough!! We had a tough pet urine problem and he was able to remove the smell! I've used others in the past and have had to have them come out several times. He knocked it out in one visit!!!
Ann Marie S.
05/09/2018 12:00:00 SA
My carpets look great! Rob worked for two hours to make my entire upstairs clean. I picked up anything that wasn't heavy furniture to help him breeze through the rooms and to get the most carpet exposed for cleaning. He showed me just how dirty the water was which is enough reason to get your carpets cleaned every year. Thank you Rob for your hard work!
Rob came back to our house for the 2nd time and did a really great job. He is the best. He was able to get the smell out of a rug that another company had already cleaned and failed at. He really gets the dirt out. He also did an extremely thorough job on our large sectional, beat up by 2 dogs (one is a puppy). We love the sofa and now it looks brand new again. I can see why he has so many positive reviews.
Jan F.
12/06/2019 12:00:00 SA
Carpets were really in need of cleaning with lots of pet stains and odors. He did a great job and paid extra attention to the soiled areas. It looks and smells sooooo much better now. Thanks
Mark T.
11/07/2015 12:00:00 SA
This was our 2nd time using Rob. He's great. We're having a family wedding and wanted our home to look its best. My wife said call Rob he's the best carpet cleaner we've ever used.
We have a beagle that finds discrete places to pee in our home, if she wasn't so sweet and cute.... well Rob specializes in pet odor and stains, and the dog is safe.
He doesn't leave until the job is done right. He definitely spends his time. We've had plenty of cleaners who come and it's like a hit and run job.
Lastly, a nice touch is he gave us a spray bottles of commercial stain and pet odor remover.
We'll continue to use Rob as our primary carpet cleaner.
Thanks again Rob.
GOOD PRICE, GOOD JOB, GOOD SERVICE. Thanks
Rob did a good efficient job of cleaning our Scottsdale townhome we are getting ready to put on the market next week. He went over and above what was requested of him.
Taylor I couldn't agree more, Rob completely stood me up for an appointment that I stressed to him was important, I understand it was a small job but he quoted & committed... Next day!? Crickets... not a single text or phone response... still 12 1/2 hours past! I called Hydrocare services and they were on it, they showed up on time with short notice, even charged less , Id give them ten stars if I could. However Rob , I clean carpets , If you don't want to take a job just be honest about it! That was such an ass thing to do, people schedules are important, clearly you don't give a F. I bet your good reviews are all fake or family. Unreal. ...
* thanks for the bs response, I texted you address, followed up on the phone that night, texted you an hour before apt, called several times with no response, and this is your excuse?
THEY PROBABLY HAVE SO MANY GOOD REVIEWS BECAUSE THEY DO A GREAT JOB BUT ... WAIT FOR IT... THEY SHOW UP!!!!!
I also found Rob on Yelp. He did a wonderful job cleaning my carpet and addressed a massive pet urine problem on my new rug. He left me with a urine cleaning solution and told me how to use it should the smell continue. The smell was better but not entirely gone so I used the solution as directed. After 2 applications I called him back to do a re-treat of the area. He came back and did another through cleaning at no charge. After two weeks I still noticed the smell I called him and he came over that night at 7:30 p.m. to do another treatment.
Rob is a hard worker, personable, and does a very professional cleaning. He obviously takes a lot of pride in his work and is very knowledgeable about stains (especially pet stains/odors). I would highly recommend him and I will use him on all my future carpet cleaning jobs.
Thanks Rob.
Brian S.
06/08/2015 12:00:00 SA
I don't normally give reviews but in this case I have to. Rob is the definition of work ethic. He came to my house later than the scheduled time because he had run into some time constraints earlier. He was very apologetic and professional. He took the extra time to do the job right and not take short cuts. The carpets look amazing now. I will definitely keep his contact as a reliable honest contractor, which is rare these days. If you want a honest hard working carpet cleaner this is the man. No up sales and no BS. I will be recommending Rob to my friends. 5 stars all the way. Thank you Rob!
Navin P.
04/03/2018 12:00:00 SA
I clean team was able to clean carpet successfully. Price was good. Quality was good.
Thanks
Jason W.
07/06/2014 12:00:00 SA
Rob is a pro. He does a terrific job, explains everything from what he is doing, after care to preventative steps. He even left a bottle with solution for future spots.
He is obviously a people pleaser and will do just about anything to please a customer.
I found him through Yelp because of good reviews and he doesn't disappoint. Sometimes he is very busy (lots of happy customers to help) and he does all of his appointments, so be patient with contacting and scheduling.
When he cleans your carpets, rugs and couches you will not be disappointed. I even got my apartment deposit back when I thought it was a lost cause.
Lisa N.
11/05/2014 12:00:00 SA
AMAZING JOB!! I recently started using Yelp to find different services. I read several carpet cleaning reviews that made me nervous to pay anyone. Then I found Rob's Yelp reviews, I was very impressed with all of the excellent reviews.
He did such a great job...The carpets look perfect!! Rob went above and beyond by helping me by installing an Air filter and offered to help with other non carpet fix it items... at no charge.
He was very genuine, professional, courteous & just a straight forward nice guy. We highly recommend Rob for going the extra mile, he's very deserving of the 5 star rating.
Love the YELP plate!! Thank you Rob!!
I'll be calling when we need the tile done as well.
I don't know how he runs a successful business because this guy is a FLAKE! I called to schedule an appoint to get my couches and rug cleaned well over two weeks in advance. I waited for him to arrive during the hour window he provided me to show up. No call, no show. I called him to see if he was still planning on coming so I could plan the rest of my day and return to work. He apologize and said he was sick so we rescheduled. I was a little frustrated that he didn't have the curtsy to call me the night before of even that morning to let me know he couldn't make it. The following week he did the SAME thing. No call, no show, no phone call. There are too many reputable cleaners in this city, why waste my time with this guy? Good luck to anyone who uses his services.
Update: 8/17- Ok this is scary. First you post my personal information on Yelp. Then you create some asinine story making the customer look like the bad guy in some immature attempt to save face. I find your antics harassing, immature and unprofessional. This guy is a liar by making erroneous claims about my health! As a RN and a mother I'm personally offended by your accusations. The shingles virus is a serious condition and should not be used as slander. I sat at home TWICE, taking time off work and interrupting my day, waiting for Rob to show up. Don't you know, the customer is ALWAYS right! Oh, and go ahead and pull your stupid "call log" because my cell phone records will clearly show I initiated every call to you. See the photos I posted to support this.
Kim M.
07/01/2014 12:00:00 SA
I had Rob out last week to clean my mother's carpets. I waited a week to write the review because the last time the 3 berber carpeted rooms were cleaned (not by Rob) it looked awesome and then a week later stains reappeared. I didn't believe these carpets could look so new again because they are over 20 years old.
The week wait is over and Rob did it. They look wonderful and I really am amazed how great they turned out. He also cleaned a dining room/living combo with low shag. Again top flight.
He was early, performed all the work himself very carefully placing wall guards leaving no mess. He also left us little booties and a bottle of stain spray for future accidents. I am recommending his service to everyone who wants the best carpet cleaning in Arizona. I wish we could clone him for our rental properties in Washington!! Thank you Rob:)
What an Amazing difference from the last carpet companies work. Three big buckets of black water pulled off 4 bedroom carpets. Just in time , Right before Christmas with kids on the floor openings presents. Much appreciated guys !!!
Jerry P.
04/02/2018 12:00:00 SA
I would hire him again. Rob was good to work with. I felt like I was getting a quality carpet clean at a reasonable price. No nickel and dimeing, or charging bogus fees to raise the price. The carpets turned out great.
Okay, so this is super late in coming but Rob was FANTASTIC.
I had an extremely old, extremely temperamental, and decidedly incontinent cat who decided that my new $2,000 thick shag rug was the perfect litter box. I tried bleach, scrubbing it, everything, but eventually the smell just stayed and life gets busy so I stopped... For almost 9 months. Thankfully the floors were all tile so it didn't seep through the ground, but needless to say, that rug was a hot mess and I was moving in 3 months.
I'd read all the great reviews on yelp so decided to give him a try despite being a college student and not the richest of girls. Not only did he give me a great deal, he re-scheduled and re-scheduled again as issues on my end came up, and we finallly set a date for a few days before moving out. This way, the cats wouldn't be around to mess it up and it would be nice and fresh-smelling for the movers.
He came out and did his thing, and I'm not sure if you know this, but he'll take you out to show you exactly WHAT came out in the cleaning. You couldn't even see water, it was dark brown all the way through. DISGUSTING. Oh my goodness.
So, anyway, the move came and I had fans blowing on it as directed, but because of how deep that rug was it didn't fully air out, and when it was rolled and stacked against a wall during the move, you could see urine LEAKING OUT.
I texted Rob and wanted to see how much it would be to do a second treatment because the smell was even WORSE than before it all accumulated to one side and he said when and where and picked it up NO CHARGE. He picked up the rug, kept it at his house for days on end soaking it and re-soaking it, drying it out on his patio (This is a BIG rug), and finally returned it and it smells great! I put my nose right up to the side she used to pee in and I can't smell anything, and he left bottles both for odor *and* for pet stains.
I can't recommend Rob enough. Very affordable, friendly, flexible, he's the whole package!
Sorry about the wait, Rob, and thank you SO much again!
Sincerely,
One VERY satisfied customer.
I use to clean carpets and called him based on Yelp reviews. Fabulous and honest work! Super great pricing also. I told him I was sick and would be In bed so call when he gets close. He called and without even asking brought vitamin c and a breakfast sandwich!! I will refer others to him.
Kathy P.
06/12/2014 12:00:00 SA
We just moved to Chandler from out-of-state and have depended on YELP reviews to find all the professional services we need!
I could NOT be more PLEASED to recommend Rob's (super amazing) carpet cleaning!! Wait until you hear my story...
Ok, so before I got to AZ, my husband had Rob @ I Clean Carpets come to totally clean our carpets and tile. I am allergic to cats and the previous owners had several, so I was worried about that...well Rob did a fantastic job bringing our carpet and tile back to life, sans allergens!! He worked SO hard and stayed here until LATE at night to get the job done. My husband was really impressed!
Fast forward 2 weeks...I move in, (NO allergies from prev. cats!) We have a sudden water leak from the water line in the bathroom while I am out...total flood in CARPETED bathroom! UGH! The plumber recommended I call a restoration company or rent a Shop Vac from Home Depot. INSTEAD, I called Rob @ I Clean Carpets...
Best Decision!!! He came right out (even though he was booked!!), pulled up the carpeting, disinfected, deodorized, set up a industrial fan to dry the carpet and padding and said he would return later in the day to check on it.
He returned as he said, reattached the carpet and put everything back! THEN, he repaired areas of the carpet where the previous kitties had shredded @ doorways. He actually cut out puzzle pieces of extra carpeting to fill in areas that looked shredded. The repairs look great!!
Rob just goes above and beyond what is expected!!! Prices are more than fair and get this...he is a YELPer too!! Can't be beat!
Thanks Rob!! :)
Hoang N.
07/07/2014 12:00:00 SA
This is the second times I used Robert for my carpet. As always and as the other reviewer said, he is the GUY for carpet cleaning. Reliable, professional, and passionate about what he does. The carpet in my home looks great again.
I had Robert cleaned the carpet at my aunt's house few months ago, and she loves it.
Thank you Robert for your wonderful caring about your business.
Hoang
Overall a very good experience. He was late arriving to our appointment, but once he got there he went straight to work.
The cleaning was very well done and very reasonably priced. I would definitely hire Rob again.
Milind G.
06/11/2014 12:00:00 SA
One review can't do I Clean Carpets justice. Rob isn't just the best in his industry I place him in the top 2% of all service professionals. As both student and master of his craft, he constantly finds ways to improve his product offering and services.
As a pet owner, my carpets need tended to every 60-90 days. During the dog days of summer, sometimes more often. It is not uncommon to see Rob drop in and offer complimentary touch up work.
His prices are well below industry average yet the quality of his work is upper echelon.
I have a couple non-negotiables in my life. I Clean Carpets has earned my lifetime loyalty and trust. None other need apply.
End your search here. This is your company. Rob answered my text within minutes and, thankfully, fit me in that day (a Sunday no less!) as my carpets had been inundated with the most vile smell from a friend's dog. My carpet is less than a year old and I have had it cleaned once before, but it never returned to that "new" look and smell until Rob came. He is my new carpet guy. Don't be fooled by mass ads and franchises. Those guys don't care about doing a great job like Rob does. Great price - Amazing clean - super nice guy. Call him.
I was excited to have my tile floors professionally cleaned, and one company stood WAY out, and I was excited to try "I Clean Carpets". Scheduling with Rob was fast and easy, and you couldn't ask for a better communicator. Rob does a great job of giving you an idea of arrival time, and even will update you with a text or call on actual arrival time.
Once Rob gets to your location, he is a whirlwind of activity. He quickly gets his gear set up and explains the process. Rob's attention to detail was outstanding, and you can tell he is a consummate professional. I never knew 'wall bumpers' existed, but Rob placed them throughout the house, so that when the tubing from the cleaner was moved, it didn't imprint anything on the walls. Pretty cool, right?
Rob got my floors so clean, I almost don't want to let anyone walk in the house. My dog is still mad that he has to wear baby socks- but hey- I am not messing up these floors!
In short, you cannot go wrong with Rob, and "I Clean Carpet'. Rob knows his business, and takes better care of your floor than you do- so do yourself a favor and make that appointment today, you will be very happy you did!
David S.
03/05/2019 12:00:00 SA
We have our carpets cleaned every 6-12 months. We have lived in Phoenix for 30 years. We've worked with a few carpet cleaning companies. We lost the contact information on the one we used for the last 4 years, so we decided to use Yelp. I find it hard to believe this company has 5-star rating. Their service is poor at best
He said someone would be there between 9-10am. They would call a half hour in advance. We received a text message at 10:45 that told us he was on his way. The guy was definitely lacking in basic customer service and rapport building skills. He didn't use any corner guards to protect the corners of the walls from being damaged by the hose or steam line. The cleaner had a strong body odor. Neither he nor the truck left me with strong first impression of professionalism. The truck hadn't been washed in months. The cleaner wanted us to make the check out to him vs. the business name. Another sign for me. The only good thing about the experience the carpets were clean when he left. i will not be calling this company again.
Nicole S.
01/08/2014 12:00:00 SA
It has taken me FAR too long to write this review.
I Clean Carpets saved my deposit from my last apartment.
My husband and I have two exceptionally well potty trained dogs, so deep carpet cleaning was never an issue. We made sure we had a good vacuum, and didn't spill our drinks.
But when one of our boys, Dak had a nasty bladder infection, followed immediately by bladder stones our carpet was screwed. Poor boy was not even aware he was peeing most of the time, must less let us know he had to go outside.
I found Rob on Yelp... and he came with spectacular reviews so we gave him a shot.
I called Rob, and he answered while driving to another job. Told me he could call me back but it might be late. I told him no worries.
He called me back that night ( a little after 10pm) and we set an appointment.
I was so touched that he called, even after what sounded like an exceptionally busy day.
Sadly, I was not there to watch the master at work - since I myself had to work, but my husband was... and was blown away.
Rob got to work right away, and even took the time to send ME pictures of the different (and of the gunk he pulled out from the carpet!) He gave us a discount for paying him cash, AND for finding him on Yelp.
He also gave us some business cards to hand out, good for 10% off.
We got our full pet deposit back. They said the carpet looked great, and it was hard to tell we had two dogs.
Rob is amazing. He takes pride in his work, and it shows. Everyone who mentions getting their carpets cleaned gets a business card or at least a phone number from me.
When we move out of this place Rob, you know we're going to call you - even if the Boys haven't had any accidents yet, you never know.
10 Stars!
This is our third time using Rob, and for good reason. He is awesome! Not only does he do a fantastic job on our carpets, he is so friendly! We have two boys and they like to keep their messes contained to every square inch of carpet in the house. I thought our carpet was ruined after my oldest son and his friends poured candle wax all over his room (sigh), but Rob did such a great job, you can't even tell anything was there. Rob also leaves us a spray bottle of stain remover to clean little messes up before they set. If you need your carpets cleaned, use I Clean Carpets. Seriously, you will never be disappointed.
If you ever need your carpets or tile clean you should call Rob. He does an outstanding job. He is a perfectionist and makes sure that he gets every little spot cleaned. If you are looking for someone to come in and get out as fast as possible do not call him and in a month or two call that same person back. But if you wants someone to actually do the job you hire them for and do it correctly the first time call Rob. Outstanding work once again.
The best carpet cleaner in Chandler.
Rob has cleaned my carpets for me near a dozen times over the last few years. Reliable, fair pricing, always polite and goes the extra mile. Don't waste your time with other carpet cleaners.
Outstanding!! Called Rob in the morning and was lucky enough to get same day service! Came in, prep'd cleaned and wrapped up 3 rooms and 2 area rugs and spent the time to do it right. Price was great and we fed him a homemade baja fish taco! :)
We used to use Chem Dry and NEVER saw these results! Highly recommended!
After reading reviews on this guy I was excited to get him to my place to do my sofa, chair and 2 bedrooms. I text him with a appt request for 2/15 - 2 weeks out, he text back that he was booked for 2 weeks...OK, I asked him when was his next opening? He text back he doesn't go to Glendale, he failed to even ask what part of Glendale I'm located in (43rd & Glendale is my location)...but the reviews from his customers include Peoria (north of me), Litchfield Park (west of me) and Surprise (waaaay west of me and hell everyone else for that matter), his description states Phoenix and the surrounding areas and apparently that's not the case.
Call to confirm before you get your hopes up high like I did. He recommended I call Mr. Clean Carpet Care - dude has no reviews and cleans TEMPE and the surrounding areas - NOT GLENDALE.
- He initially responded to my review with a different answer and now I just so happen to come across my review and see he edited it and is now denying our interaction happened altogether. Shady
Rob is a professional and went above and beyond for us. He understands different kinds of carpets and did a beautiful job. We are planning to hire him to clean our tile/grout. We highly recommend I Clean Carpets!
Suki H.
06/03/2016 12:00:00 SA
Awesome guy! I went to town with some carpet powder at my moms house by accident. The powder was giving us headaches and the carpets felt so dirty. I called Rob up after seeing his unbelievable hours and he squeezed us in same day. We could tell he was working hard all day and he still did an awesome job cleaning up the mess I made! Sorry we didn't have the ac on for you before you came in, we had just gotten home before you showed up too! Thanks for the booties and spot cleaner. I hope you take some well deserved time off.
5 stars are not enough to express my satisfaction with Rob and his service. With a dog, a pool entrance via a carpeted room and a grandchild under 5 the beige carpets and furniture get really dirty. I had thought I would have to replace both but after Rob's visit today I will be able to wait another year or so before making that investment. Rob is a consummate professional with a focus on the quality of his work. I will definitely be calling him every 6 months for my cleaning needs!!
I would highly recommend him without ANY reservation!!!
Melodie
Lucy N.
03/06/2017 12:00:00 SA
We had two confirmed appointments. The first he called to say he was running "a little" behind. He called again wanting to come by much later. Having my carpet cleaned at 6:30 pm on a Saturday isn't how I want to spend my Saturday evening. Rescheduled to 9:00 am the following morning. He never showed up.
Marie C.
12/11/2016 12:00:00 SA
I'd give 10 Stars if possible! Rob (the owner) came out last minute on a SUNDAY to remedy our sofa. A Friday night after-party turned sour and our brand new sofa needed cleaned. He was consultative, friendly, and the utmost professional (with an appreciative sense of humor!!) Pet friendly cleaners and I will share his business on the regular. Thanks, Rob!!!!
Heather O.
02/11/2019 12:00:00 SA
Terrible communication! I cancelled (2 hour notice) due to a family emergency, yet he still showed up. Just so happened my ex was at the house finishing moving out and he let him in not knowing I couldn't be there. Which left my ex to pay and because he doesn't take credit cards, created a huge production in going to the bank.
David S.
12/06/2016 12:00:00 SA
Rob did an outstanding job! He picked up my 8x11 rug within one hour of calling him.. at 11pm at night! It was returned one week later perfectly clean. Unbeatable price and work ethic
This is my first... and ONLY time using Robert. After viewing and reading many great reviews of his business, I decided to go with him...BIG Mistake. Before he started he mention that some stains wouldn't come out...hmmmm. He said it was because they were in the carpet for too long, but they were only there for a month. We have no pets and they were light stains. He came with a helper, and Robert treated him worse than the stains!!! We felt so bad for his helper. He wanted to take his time and do the job right, but Robert kept on telling him to hurry up and be faster because he clearly wanted to get the job done as soon as possible. I definitely would not recommend him!!!
UPDATE:This review is 100% real, and I have a spray bottle with Robert's name & business on it to prove it. I am posting 2 photos of the spray bottle on Yelp to prove that this is 100% real and that this is how he "cleaned" my house. If you can't find the two photos, it's also my profile picture of Yelp. What's the point of having reviews if you can't take bad ones, and automatically label them as fake and report them to Yelp?
Rob cleans my carpets annually and does an amazing job. He has a very high quality standard which is why I believe he keeps his business a 1 man operation. He cleaned all carpets in my home earlier this week/Monday. Today he text me to make sure I was satisfied and to ask about a stain he spent extra time extracting. I couldn't be more satisfied. I have recommended him to several friends and all have had positive experiences.
Adrienne D.
01/12/2017 12:00:00 SA
I cannot speak highly enough about Rob and "I Clean Carpets". He works his tail off. And does a fantastic job! Highly highly highly recommend.
I saw these reviews and thought, "How in the hell can a CARPET GUY get so many 5-stars?? It's CARPET CLEANING." And then he called (late, like someone else said, after a long workday). And then he was able to come out within a day or two, like someone else said. And then he & I had a convo about Yelp and how wonderful it is & I got a discount for being a committed Yelper. And then he showed up and I was schooled...
Until Rob walked in, I have never met anyone who is actually PASSIONATE about carpet cleaning. He's been doing it a long time, and it still actually EXCITES him. He talks about carpet stain victories like an enthusiastic fan talking about his favorite winning team. "I Clean Carpets" isn't the name of his business as much as it is his bold proclamation to Planet Earth (or at least metro Phoenix), water vacuum held high in victory stance.
He's nice, personable, really careful with stuff in the house, brought a great assistant who was just as nice. And when Rob talks dirty carpet, you can tell he's FIRED UP. He's not acting, he's not making you feel good, he's genuinely PASSIONATE about cleaning carpets.I know, I keep saying it, using all-caps. But... Huh. Who knew. Like learning about a sub-species of humans I never knew existed.
His work reflects it. Enough said - the 5-stars are actually all accurate. Craziest thing.
Only recommendation for improvement: Change the biz name from "I Clean Carpets" to "I CLEAN CARPETS!!!"
Mike P.
02/10/2014 12:00:00 SA
Rob gave me a great quote and stuck to it, which unfortunately, many service businesses don't anymore. He did not attempt to upsell me, and instead left me 2 different products for when a stain or dog accident happens. And they weren't little bottles either.
I will have Rob come back and do the rest of my house for sure, and will let me home owners know about his great service.
I highly recommend Rob for a timely and excellent job, at a reasonable (very fair) price.
This review has been long overdue. I contacted Rob at "I Clean Carpets" after reading the amazing reviews about his company. Hands down, I Clean Carpets is the best carpet and tile cleaning business in the valley.
I contacted Rob and scheduled my appointment a couple weeks out so I can get on his books early. After explaining what I needed done he gave me an estimate over the phone that was very reasonable.
We have been living in our house for about 5 years (new build) and have never had the carpets cleaned. We have a set of 4 year old twins and one on the way so we figured it was about time.
Rob called me as he was getting ready to leave his previous customers house and explained how far away he was. He then called again explaining their was some traffic and would be there shortly. I understand traffic and accidents happen and Rob is very good communicating with his customers his estimated time of arrival.
Rob and his assistant showed up and immediately started setting up. He placed corner guards around the house and even helped move some furniture.
I had about 1500 Sq. ft. of tile and grout that I needed cleaned and sealed and also 4 bedrooms of carpet cleaning. Rob and his assistant tackled the tile first and started with a pre-treatment. His assistant then went around and brushed every grout line until it looked brand new again. After the brush job, they hit it with a powerful pressure washer which made the tile look immaculate.
My carpets were in pretty good shape and had a few small spots. Rob was able to easily remove these spots and made the carpets smell and look brand new again.
After all the tile and carpet was cleaned he applied a scotch guard to the carpets and sealed all the tile and grout.
Rob and his assistant did an amazing job!! They were very professional, clean and took great care during the entire process. After speaking with Rob you can tell he has been in the business for a long time and knew all the tips and secrets.
As he was leaving he gave me a bottle of spot removal if any future spills may occur.
Rob also called me the following day to follow up with the carpet and tile cleaning and wanted to make sure that I was completely satisfied. Talk about customer service!!!
I was so happy with the service I received!! I will be using Rob in the future and will be recommending him to all of my friends and family.
Kristen G.
01/03/2014 12:00:00 SA
I found Rob on Yelp and called him last minute for a carpet cleaning prior to moving out of my condo. He was very kind and professional from the beginning and I immediately felt relieved knowing that he would do a great job. He worked with my tight schedule and was able to be in and out in time for my cleaners to get in there before our walk through. Additionally, the job was VERY affordable AND well done. Moving is expensive and it is nice to know there are people who realize that and provide services for a fair price. I would most definitely recommend Rob at I clean carpets for any floor cleaning needs!
Thanks, Rob!
Todd M.
04/12/2016 12:00:00 SA
Called Rob on a Tuesday and requested a Thursday since I would be working from home that day and was getting ready to list my house. He squeezed me in at the end of the day to accommodate me even though he had to come from a previous job in Anthem. After fighting 2 1/2 hours of traffic he proceeded to do an excellent job. Two weeks later and the carpets still look and feel fantastic. No crusty residue left over like other companies I've used. Would highly recommend.
Katie W.
06/09/2017 12:00:00 SA
I had them clean 3 rooms and 2 rugs. Did a great job, very quick. Everything looks brand new. I plan on using them again in the future.
Milind G.
12/08/2015 12:00:00 SA
I have employed Rob's services for the greater part of 3 years. He has always provided us with VIP service. There have been instances when we required immediate service. Rob has never hesitated to go out of his way to help. The work has never been less than 5 star workmanship.
His consummate professional approach earns him my business a once a quarter.
I whole heartedly recommend I Clean Carpets to anyone seeking fair prices coupled with the highest caliber workmanship
Michael J.
06/01/2017 12:00:00 SA
I'll be honest: the carpets at my previous rental house were BAD. A combination of pets and difficult children made it a potential nightmare. Alex came by this afternoon and got straight to work. A few hours later and the carpets I'd previously written off as needing to be replaced looked absolutely amazing! I will not hesitate to contact these guys in the future for any carpet cleaning needs.
Bob L.
03/11/2014 12:00:00 SA
I called Rob and he got back to me as quickly as he could. A neighbor had recommended him to over 10 friends and Rob has been very busy. He has cleaned a neighbor's carpet that had some severe stains on it and the carpet looks brand new. He then cleaned the tile in my house.
Rob has a great sense of humor and a dedication to doing the job to your complete satisfaction. He is more reasonably priced than the other well known companies.
I can't speak highly enough about Rob. He is incredible!
After losing my job a few years ago, I decided to rent out my house and live on my friend's couch rather than lose the house. I'm finally in a position to move back in. When I got the keys back, I was heartbroken at the complete and utter filth everywhere. The carpets looked gray instead of tan, with bright pink and yellow stains to boot. When Rob first walked in, he asked if the renters had pets, because he could smell something funky. I couldn't smell it, but that's probably because I don't do what Rob does every day. He pulled out his black light and I was flabbergasted at the urine spots that were EVERYWHERE! I'm not sure if the renter's dog every peed outside, because there were hundreds of urine spots in every single room. Nasty! There is an additional charge for pet treatment, but Rob never pressured me at all. He gave me some options, and I decided that it was worth the money to get it pet treated. I certainly don't want my house to stink when it gets hot!
Rob did such a fantastic job. The carpets look almost new! I would recommend him to anyone and everyone. He really is that good!
Rob, the owner, was fantastic and made time in his schedule to clean our carpets for a last-minute move out. I then had to reschedule on him due to landing myself in the ER... We left him a key and left the money in the oven. Lol. We were nervous about the results because our carpets had such wonderful features, to include pet stains, wine stains, koolaid stains, and more! And truthfully our apartment looks better and smells better NOW than it did when we moved in. He really does clean all the way down through to the carpet padding. Not much else to say, but that this guy has integrity, and he delivers what he promises. We are going to hire him to clean the carpets in our new rental home. Anyone reading, I recommend him over Stanley Steemer; Rob actually cares about his end result. Give him all your business Yelpers!!!
Tim N.
04/07/2014 12:00:00 SA
Rob is a master of his trade. Called him because my home was littered with let stains and he spent 8 hours spot treating and cleaning my carpets on a Saturday. Came back the following week to check on my carpets and hit a few more focus areas again. Carpets are as good as new. Amazing work considering these carpets had not been cleaned in 8 years with a family of four and two dogs.
Hats off to you Rob! You are to dirty carpet what a wine aficionado is to an old dusty wine cellar full of wine! Thanks for all of the efforts getting my carpets looking new again!
Tim
Rob just cleaned all the floors in my house in preparation for it going on the market. Not only did he work with me to give me competitive pricing, he also made time in his schedule and worked late one night to get it done quickly for me. Rob is very responsive and great to work with.
Silvia S.
09/04/2013 12:00:00 SA
Rob did an amazing job at my new home. Putting aside his two most reviewed positive characteristics-- promptness and fair prices--he's just a great guy, who really cares about carpet cleaning!!! While he was cleaning we had good conversations about maintenance and other related topics. He's been doing this for 16 years!!! Hire him and you'll be glad you did.
We selected Rob because of all the great reviews. He was great and stayed in communication on when he was able to arrive at our house. He did an excellent job I would recommend him to others!
Cori J.
04/01/2016 12:00:00 SA
Moving out of a rental and needed help because of my two less than perfect dogs. Rob, even though his wife had a baby only a couple days before, came to my rescue. He was prompt, courteous and did a fantastic job. His price was very competitive and service top notch. I highly recommend I Clean Carpets.
Wow! I called based this company based on a Yelp review I found this AM. This guy/business owner answered his phone right away and set up an appointment for me the same day which was this afternoon. He showed up on time - was friendly, clean and professional. He also charged me a VERY fair rate!
His work was perfection. My couch looks brand new, my 5 year old son's carpet looks wonderfully clean and my cool modern White Shag area carpet looks great (again!)
Wonderful company! Highly recommeded! :)
Sandra
Anonymous A.
12/01/2018 12:00:00 SA
Rob is the best! My carpets are old and had not been cleaned in a long time. We have a dog who would steal food and eat under the table which left a lot of black stains. He got it all and made the carpets new again! This guy works hard and it is really appreciated! Support a small business; there is quality in the work. The price was very reasonable too!
Rob is an excellent business person and knows how to provide a great product and follows up with any issues resulting in total customer satisfaction. That is so very important in this day and age where dozens are there for you to give your money to. Thank you ROB!!!
Ken O.
10/10/2012 12:00:00 SA
Found I Clean Carpets on Yelp.
Rob answered his phone, set appointment.
Showed up EARLY to do carpets and couch.
I found Rob to be very knowledgeable and straight forward.
The price for the carpet and couch quoted was what I paid. NO UP-CHARGES.
Rob did a fantastic job and I will be referring him to my real estate clients.
Rob really helped save my deposit. I called late on a Friday night, he made time for me early Sunday morning and managed to help get my deposit back. I am ecstatic by the job he did. He was professional, helpful and knew exactly what he was talking about.
Thanks Rob.
I found Rob using the "Hot New Businesses" option on my Yelp app looking for a new local restaurant to support: instead, I found I Clean Carpets. I called him to inquiry about cleaning our living room furniture. He answered immediately, was professional and the price was right. He quoted me a price on the phone and unlike "other" cleaners I've used in the past, he didn't try to up-sell me or "add-on" additional services like pre-treating, deodorizing, etc. EVERYTHING was included. I didn't mention the throw pillows we had in the living room (9 total) on the phone because it didn't dawn on me to include them: he threw those in for free!!!
He called 30 minutes before the quoted window of arrival and confirmed an exact time. He arrived on-time, was professional looking and polite. When he was done cleaning -SPENT 3 HOURS on 1 sofa, a chair, an ottoman and 9 throw pillows- he showed us the "dirty" water: OH MY WORD, it was filthy!!! I used another cleaning service, Pro-Clean (still have the receipt and found him by using the smart shopper coupon that comes in the mail on Wednesdays) less than a year ago; clearly he DID NOT do a good job! There's no way my couches got THAT DIRTY in 9-10 months! On top of that, he only spent about an hour and a half here and he DID NOT do the pillows! He also sold me on the "pre-treating" of the stains (which came back when they dried), deodorizing and charged SIGNIFICANTLY more than Rob did.
I have NO DOUBT that you will be 100% satisfied with his work! Do NOT hesitate to call Rob, I Clean Carpets for all your steam cleaning needs!
Thank you I Clean Carpets!
We had all the carpets and our tile cleaned. The floors look brand new. The owner showed up on time and exceeded my expectations.
Honest, communicates, and does great work! No up-sell, no gimmicks, no shortcuts. What else could we ask for? We found Rob on Yelp and we see why he is 5 stars. Hardworking guy that takes pride in his work and his customer service. We called him and HE did the work. Not a dollar over his estimate, which by the way was very fair. His company is "I Clean Carpets" and he is who actually came and cleaned them. We will use him again in the future. Thanks for everything!
Doug Z.
11/11/2012 12:00:00 SA
Rob was a referral from a friend and exceeded all expectations. He cleaned one of my rental properties, which has had carpets cleaned 5 times now by various cleaners, and hands down I Clean Carpets is the best. Here's why;
Rob answered the phone when I called
He scheduled the day I had in mind for the cleaning
He showed up on time and called ahead as requested
It was clear he spent MORE time cleaning than prior companies
It was very clear he charged LESS than prior cleaning companies
The results were amazing
As the other reviews state, he doesn't hassle w/ up-charges or add-ons. Pre-treat was standard and included in his price. He has a keen eye for picking out stains I hadn't even noticed and giving them extra attention.
Bottom line...better results, less money, professional service.
Thanks so much Rob!
Once again Rob at I Clean Carpets did an amazing job. I was in a panic, woke up to my dog that had gone diarrhea all over my carpets. Called Rob at 7am and by 10 am he had come out and saved my carpets. I have been using Rob for the past 5 years and this guy does an amazing job. His prices are always great and he does a fantastic job on my carpets. He does little things like corner guards on the walls and small attention to detail stuff that makes him stand out above the rest. I highly recommend him to anyone needing a company to clean your carpets or tile.
Great communication, quality service, thorough cleaning, went back and worked on stains that I had pointed out and even gave me a bottle of cleaner before he left. I'm a big fan and I won't think twice to call again next time the carpets need a good cleaning. And oh yeah, he even did a couple throw rugs for me at no extra charge.
Can't go wrong...absolutely recommended.
This guy is the best. Great job, very helpful. Did more than I asked of him for no extra $$$. He used a spray which he let soak in for 10 minutes then used extremely hot water to steam the carpets. He went over each pass several times then raked the whole carpet with a special tool! I will never again use any one else. He did 2 area rugs and 2 doormats besides my carpet!
Stay away from a clown called Michael Tubbs. He does a big mailing in Mesa and Scottsdale. He did not pre-treat like Rob did and finished in 45 minutes.He showed up 3 hours late and proceeded to bore my Mother and I with his boring stories. I had to ask him 3 times to start cleaning before he finally did. He used no product. When I asked if he was going to rinse the rug shampoo out of the carpets he said he didn't use any! He said because I had an auto immune disease he only used water. He used water from my outside tap and his equipment must have been very small because it never got hot. He was the pits and charged more than Rob.
Rebekah P.
08/05/2016 12:00:00 SA
Great customer service and overall nice guy. Rob definitely went above and beyond. Our carpets and couch look great! Thank you!
Excellent job in my place, did the carpets and couch. Hadn't had anything done in a couple years and he cleaned it up pretty damn nice. Neat dude with an interesting sense of humor.
Rob does a great job. On time, great price, and this is the second time I've used him.
First time he cleaned my couches, grout lines, and carpets in 2 rooms. The stains I had didn't come back like I was used to showing up a couple days after. This second time was to clean my couches again, and carpet as I have three little girls under 2yrs, and them not spilling their sippy cups isn't possible! :-)
Great guy , great job, and would recommend him to everyone!
Bill
Rob has cleaned my personal home and many clients homes over the past few years and I have never been disappointed. We recently had an area rug that had some pee stains due to my dog. Rob picked up the rug and performed a submersion cleaning. He delivered the rug back a few days later and it was like new. He also cleaned a home in Phoenix for a client that I thought was useless. The carpet came out looking great and looking nearly new. I sale real estate and I always suggest that my clients call I Clean Carpets for carpet cleaning.
Dave M.
08/10/2015 12:00:00 SA
We just had our carpets cleaned by Rob after reading all of the positive reviews on Yelp. I wish there were more than 5 starts as he did the best carpet cleaning we've ever had. He arrived promptly and prepped the areas (even set up guards so the hoses wouldn't mark up the baseboards). The results were amazing and we will continue to use Rob from now on. Thanks!!
Tiffany P.
04/08/2016 12:00:00 SA
Rob did an awesome job on our carpets he was super nice and very careful with everything. Def recommend using him, will use him again next time I need my carpets cleaned !
I've used Robert a few times now and he is always great. He is consistently professional and is reasonably priced compared to other services out there. Most importantly, he cleans the hell out of a carpet. It's amazing the difference he can make. Lastly, Robert is very reliable. Most recently, he had a mechanical issue with his equipment and had to leave to get it fixed. He wasn't able to get it fixed until about 7pm. Rather than reschedule, since he knew I was waiting to move into my place until the carpets were cleaned, he returned and stayed till 9pm on a Friday night to finish the job. Great guy, great service!
Okay so we are at our 3rd Service with Rob! He is awesome again! Thorough & Always communicates if there is a delay because of extended work required by a previous appointment. We trust him with our house code to come in & go to work! You can too!!!
Completely happy with the service! We checked out a few other companies and after seeing the ratings and comments for "I Clean Carpets" we had to see if they were as good as everyone says. We are happy to give a 5-Star rating as well. Rob and Dean were courteous, reliable, efficient, competitive and did a fabulous job on our carpets. They look brand new! There isn't one stain that wasn't removed......even stains that we thought may never come out.
Thanks again! We will definitely have you back!
Paul B.
05/11/2015 12:00:00 SA
He came to my house late on a Sunday night to get the job done before Monday (which we really needed). As he was leaving, my wife noticed a small spot on one rug, he came back in with is equipment and removed the stubborn small spot.
Amazing service! My puppy was hospitalized with parvo so while she was being treated I had to get my house cleaned to kill the virus. He came and cleaned the carpets the same day I called so that I didn't have to keep my puppy in the hospital any longer than necessary. I can't even express how much I appreciated that. The carpets looked impeccable after he was finished; which was no easy task since we have never had them professionally done! Highly recommend, I definitely will be using this company again.
I called Rob on a Sunday and he was over by Monday doing my carpets. Be sure to leave him a message or shoot him a text and he'll get back to you as he does all of the jobs himself and may not initially answer. Very quick n simple, he was in and out and took great care to not mess up my walls with his hoses and equipment. My area rug could have been extremely expensive to roll up and have hauled away but he was able to avoid that and clean it right at home saving me time and money. Highly recommend!
I can't tell you enough how happy I am with the carpet cleaning job Rob did yesterday at my home. We have had our carpets cleaned three other times since we moved in and NOTHING came even close to what they look like today. Rob told me they would look better than they did when we moved in and had them cleaned a couple of years ago and he was right!!! I will never do Chem Dry again, I had so much left over soap in my carpet from the last time they were here that he had to put a de-foaming agent in the reservoir outside to keep it from over flowing. He was personable, caring, no up-selling or pressure. Great prices as well.
Thanks,
Riley
Tianna T.
05/06/2015 12:00:00 SA
I actually located Rob on Yelp since that's how I pretty much how I try to find everything. :) The owner Rob was awesome and flexible from the get go. After some scheduling conflicts that arose; he even offered to come clean my couch on a Saturday or Sunday when his business is closed. Of course that wasn't necessary but what an awesome gesture on his part! He took his time cleaning my couch and even gave me a spot cleaner for future use. I was very pleased with his service and would recommend I Clean Carpets. Thanks Rob!
Terry R.
09/09/2015 12:00:00 SA
Rob and I Clean Carpets is awesome! Using the web, I researched carpet cleaners who would be able to address a serious problem with a 12 year old carpet in our rental in a nice neighborhood in Phoenix -- finding Rob was a blessing! He actually squeezed me into his schedule -- otherwise I would have had to wait for 2 weeks -- here is a man and his business who are completely focused on the customer -- my tenants are doing backflips ( I talked to them after Rob left -- they have never experienced this level of professionalism from anyone!). So, call Rob for your work -- you will not be disappointed!
Steve R.
01/04/2016 12:00:00 SA
I Clean Carpets is the best period. Fast professional service by an owner / operator who has a passion for high quality and enthusiastic friendly customer service. Do yourself and your carpets a favor and call or text Rob today. You'll be eager to leave a 5 star review as well!!
Rob is the best! The man will work all night if needed...The carpets look like new.I own a cleaning/organizing business and he is the ONLY one I will recommend to do work with my clients.The service he provides cannot be compared to another.Looking forward to working with I Clean Carpets again in the future!!!
Carolyn S.
11/06/2016 12:00:00 SA
Rob did a great job cleaning the carpets at my office. My business is open 6 days/week, but Rob was willing to come on a Sunday which was very convenient. I will definitely be using him again in the future. Thanks Rob!
Gale N.
04/08/2015 12:00:00 SA
Rob did a great job cleaning my carpet yesterday. The carpets look like new. There were a few places where the carpet looked worn in high traffic areas and other carpet cleaners said it wasn't possible to restore those areas. Not so.... Rob restored those areas and they also look brand new. He explained everything as he went along and he is very professional. I will recommend him to everyone and I am glad that I finally found him after trying many others at a much higher price.
Rob did an excellent job!! He did my whole house....the carpet, tile and grout, family room furniture upholstery, and 4 area rugs. Would use him again in a minute. Highly recommend!!
Thanks so much, Rob.
Rob is simply the best, I would not consider any other carpet cleaner. He doesn't break items, he is very careful, leaves you with protective boots to wear, and is absolutely trustworthy around your home.
My carpets look like new. Yelp needs a 6 star rating for this business.
This guy Robert knows how to conduct customer service. I found him through YELP.COM here, gave Robert a phone call and he was back to me with in a day. Told him my situation. He said he could drop by that evening, but we schedule for the weekend (Saturday) instead.
He called to let me know his ETA that day. He was on-time. He didn't jerk me around, gave me his exact price and stuck to it. Told me his process for cleaning my carpet. Gave me a bottle for any spots/spills in the future and was done within 1 hour. Living room carpet was cleaned and honestly made me think about holding off tiling the living room for awhile. Robert, you're the man... thanks and I'd refer you to anyone.
We were looking to get our tile and carpet cleaned so turned to Yelp to find someone with integrity and great reviews. Rob is not only a super nice guy but he's professional and did a phenomenal job too! We have a dog and 3 cats and will definitely call him for our next cleaning! Thanks for your help, Rob! You rock!
The great yelp reviews were correct! SO we have a cat pee issue. Our cat has peed in a couple corners of our house. Well....we have dark carpet and can't tell when she pees so it soaked into the carpet/pad AND wooden boards that tack the carpets. The smell was unbearable. Rob came and cleaned the bedroom and living room. Carpet looked great but the cat pee smell didn't go away. Called him to come back and he came the next day. HE tore back the carpet and saw soaked tack boards with cat pee and the pad was not drying which was causing the smell to linger. HE replaced the pad with a waterproof pad, removed the soaked tack boards and even sealed the concrete/baseboards with a floor sealant. SMELL IS GONE. I gave up and Rob told us that he would do ANYTHING he could to get the smell out or $ back. AND he did! Thanks Rob! We will never use anyone else!
Judy M.
02/02/2016 12:00:00 SA
Rob did an excellent job on my 8 year old sectional. I thought I was going to have to purchase a new one soon....not anymore! It looks almost brand new!! The area rug looks spectacular too! Thank you for your wonderful service! Highly recommend!
Christy S.
07/08/2016 12:00:00 SA
I'm SO glad that I found I Clean Carpets. I have an airbrush tanning business and one of the rooms that I work out of has carpet. They were able to do an amazing job for me and remove all of the over spray from the carpets. I literally thought I was going to have to pull the carpets up. Thanks again!
I used Rob two years ago on two of my homes and just used him again today. I will always contact Rob when it comes to my carpets. He is a man of his word and does a GREAT job. Its very nice to trust someone and not have to worry if you are going to get a fair deal and great service! Thanks Rob!
Bob M.
01/07/2015 12:00:00 SA
Just had Rob back again. AWESOME job this time. (As always) Called to let us know he was on his way and showed up on time. My carpets are super clean again.
Brian L.
11/08/2015 12:00:00 SA
Robert did such a great job and went above and beyond with our couch cleaning - cleaning the carpeting near the couch, the entrance rugs in the house and even outside the house! A first class cleaning job!
Professional: Yes. Easy to work with and respectful of my home.
On time: No, but called to keep me aware of time changes.
Scheduling: fit me in same day last minute when my other carpet guy didn't return my call.
Quality of Clean: My carpet does not look brand new at all, but I asked for the barebones. The DIRT is gone, which is all I asked for. And they showed me the nasty that came out at the end. They pretreated, cleaned, ran an extra drying sweep then raked and done.
Value: Top notch value. no upsales. no added taxes. and they give you a bottle of cleaner to spot clean in the future.
I would use them in the future.
Rob was awesome! After another carpet cleaning company failed to show up, Rob worked us into on very short notice. He did a great job, the rate was fair and was he very professional. I HIGHLY recommend I Clean Carpets. You won't be sorry!
Lala L.
07/01/2015 12:00:00 SA
Did a thorough job and got the carpet really clean and fresh smelling. I appreciated the extras like the booties to wear until the carpet was dry and a free bottle of carpet spot remover.
Julie S.
04/04/2016 12:00:00 SA
It had been over a year since I had my carpets cleaned. With two big dogs, two teenagers and two adults, the carpets get lots of use and abuse. They were filthy. Rob came out today and did the cleaning and my carpets practically look brand new....even the ones that are 14 years old in the bedrooms! His prices are extremely competitive and fair. I already have a note on my calendar to call him in 6 months for another cleaning. Thanks Rob!
Mallory N.
12/04/2015 12:00:00 SA
Rob was awesome, he personally scheduled my appointment and was the one who showed up to clean my carpets! Did a great job, was super knowledgeable, AND left extra pet cleaner for our four-legged kids. I've never had my carpets professionally cleaned, I've always rented the rug doctor and thought it did a great job...I was wrong!
Truly top notch service takes pride in what he does. 10:00pm on a Friday night and Rob took his time to make sure everything was perfect. Can't say enough about this quality guy with a quality service. Thanks Rob we appreciate your work!
I've been using Rob and I Clean carpets for years now. Very thorough with his work and concentrated. Never disappoints with his work. I highly recommend I Clean Carpets. Rob's your guy for the job. Great guy himself as well.
I called Robert on Friday afternoon and he was out in Saturday morning. He called while en route with an ETA and arrived promptly on time.
After assessing the situation he promptly began to work setting up protective guards to keep the wall corners and furnishings from getting damaged from the hoses. Robert spent an hour and a half cleaning two sectional sofas, and he kept me apprised of his progress along the way.
Upon finishing Robert mentioned that he guarantees his work and if I had any issues after the sofas had dried to call him and he would come back out at no charge.
Before leaving he gave me a bottle of deodorizer and a bottle of enzyme cleaner at no charge.
Highly recommended. Prompt, professional and courteous.
I have to give a shout out to my fellow yelpers. I trust yelpers I know personally or by reference from my friends' list. Based on that I called Robert, I was not sure if he was going to be able to fit me with such short notice, but he came through, not only did he come through he showed up the day of the huge monsoon. Even my nanny cancelled on me that day, but he showed up and worked on my tile. I have had this tile forever and the grout lines were almost black. My housekeeper has been going insane for years trying to fix it. It took Robert a few hours but my tile and grout lines look amazing. He even did the shower stall with a new machine he has. I know who to call when I need to fix my floors next time.
Bad carpet = clean carpet.
No reason for a long diatribe.
Call them, if you are disappointed...then you are a wild pig from the far regions of Borneo.
Excellent, Excellent professional workmanship.
Horrible, horrible horrible!!! Beware! I made not 1, not 2, not 3, but 4 different appointment times with Rob. He always had an excuse as to why he couldn't make it. His truck broke down twice, he got sick, he didn't have his phone charger to call me EVER! I was waiting at home with my furniture rearranged for a carpet cleaning and he never showed up. He wasted so much of my time, it isn't even funny.
Absolutely horrible customer service! Do not waste your time making appts. With him. You will be stuck at home waiting for him to show and he just won't.
Since this ridiculousness, I have contacted steamers carpet cleaning and they did an excellent job!
Rob did a great job cleaning our carpets.
He really took his time and for the first time they actually feel clean! It's clear he's dedicated and cares about keeping his customers happy. So glad I've found him!
He even left me a bottle of pet odor remover to use in case our new puppy had an accident. Don't look any further and call Rob!
Last week I had to have my tile replaced and the worker left a huge mess. I called Rob for help. Not only did he find time to get out to clean my carpets on short notice, he did an incredible job as well. He got all of the dirt up from the workers and was even able to get out an older mess from my dog. He even found time to clean the coffee stains out of my favorite recliner and provide some TLC to my throw rugs. Rob did an awe inspiring job on my home. He was very professional,thorough, and punctual. He explained every step before he ever started and even gave me an absolutely great price. I will be telling all of my friends to hire Rob and I Clean Carpets for any cleaning jobs. He has my business for ever now!
This guy is a beast! I have been in the real estate property management business for 11 years and I have never seen anyone take as much time and put as much effort in cleaning a carpet and mattress. I used him on my personal home and will continue to use him for my business as well. You know what your doing Rob good job!
Beth C.
03/11/2013 12:00:00 SA
Awesome, awesome, awesome! First of all, I don't just live in Maricopa...I live WAY out at a pretty far point in Maricopa. But, he came with no complaints and no extra charges. Second, he did such an incredibly thorough job on my cat pee stained carpets that they look amazing. He went over each inch several times and even got down on his hands and knees occasionally to check the smell. He also did a loveseat that was covered in cat hair and it looks brand new. Third, he was so reasonably priced that I feel he may have undercharged and I feel a little guilty with as much work as he did. Bonus: left a bottle of spot cleaner and shoe coverings to protect the floor while it dries.
We've used two other companies before and were left with "crunchy" carpets afterwards or just sub par results that left me feeling like I could've done a better job myself with one of those rentals from the grocery store. I will use and recommend Robert again and again. Plus, it is just so nice to receive good customer service rather than having some kid who just wants to hurry up and finish the job.
Came out a bit late for appointment but since I had no place to be, wasn't a problem. Overall, good work and service. Honored competitor discounted price, and was very thorough. Would definitely use him again!
The best! Save money and call I Clean Carpets to get the job done right the first time around. I tried using Stanley Steemer and I was very dissatisfied. They gave me a song and dance about my carpets being too dirty to ever really look clean again. Well, turns out they CAN be clean again - as good as new as a matter of fact! I called I Clean Carpets and was able to book an appointment for the next day. Their pricing is fair and competitive and ends up being a bargain if you're like me and threw your money away on another company that does not get the job done. Prompt, courteous, professional AND effective, I am looking forward to calling them again for tile, furniture, etc... to get my whole house sparkling clean. Thank you I Clean Carpets!
I have been using Rob for almost 3 years and I am always extremely happy with the results. I have dogs who don't like to go outside when it's raining so needless to say I have some pet stains. My carpet looks brand new when he's finished with a fresh smell. He's definitely the only one I will use and I couldn't be happier!
Jeff D.
11/11/2014 12:00:00 SA
Can't possibly recommend Rob enough!
Rob did an amazing job cleaning up my carpets before I turned over a rental property. We'd gotten a puppy about 6 months before we moved out, and as a result we had a few more spots in the carpet then we'd want as we left the house. Rob came out twice to make sure the job got done, left me with cleaning solutions to use on some future pet stains and impressed me with his hard work and his customer service.
Thanks to Rob, I got my entire security deposit back...I'll never use anyone else for carpet cleaning as long as I live in Phoenix!
Rob did our carpets when we moved out of our condo in Scottsdale. His prices are great and he did an awesome job on the carpets. I would definitely recommend him to anyone looking to get their carpets cleaned. We had light carpets with a big clumsy puppy and three kids and the place looked as good as new!
After previous issues with Stanley Steemer, I resorted to Yelp for a new cleaner. I liked all the good feedback so I chose this company. Hands down, best I've seen my carpets look in the 6 years I've lived here. Also, I initially wanted a 8x6 rug we got from Copenhagen steam cleaned due to dog urine spots. Rob advised that due to it's texture and delicacy of the rug, he recommended I took it in to the cleaners. He was afraid that cleaning it wouldn't get all the stains out thoroughly and further damage could be done. I absolutely respect this honesty. They could have taken the additional money for the rug and cleaned it, thus causing further damage. Instead, they advised otherwise and deducted the cost of the rug from the total amount owed. I will absolutely use this company again. Thanks!
Amanda S.
10/02/2015 12:00:00 SA
Rob is the real deal!! He is flexible, affordable, and his work is incredible! Rob was so accommodating to work around my daughter's nap schedule. We took the kids to the zoo and left Rob to do his thing. When we came back - everything was wonderful and he took the time to walk us through what we needed to know. I will definitely be calling Rob again and will be telling all my friends and family about him!
Can it get better than this? I almost don't want to give I Clean Carpets a five star rating and amazing review, because I want to keep him a secret! I left Rob a voicemail and he called me back within 24 hours of my voicemail and was able to fit me into a cancellation spot the following day.
I live in a forth floor apartment that other carpet cleaning companies said they couldn't do because of the location. They recommended I call Stanley Steamer. I knew that company wouldn't pay the attention that I wanted. I stumbled on I Clean Carpets in a last ditch effort for my fourth floor apartment. Rob said, no problem....
Rob was on time, friendly, and kicked ass getting in and getting the job done. His pricing is amazing. My place looks (and smells) a 1000% better! Thank you Rob!
Skip calling all other providers and call Rob first!
My daughter actually scheduled the appointment with Rob. I needed my whole house cleaned -- carpets and tiles in a 4-bedroom 2-story home. She is very thorough when looking into anything she needs to have done and she knew from Rob's Yelp reviews that he came highly
rated. Well, needless to say, he did a great job at my home. He was thorough, professional,
personable, and honest. The tile and the carpet are over 10 years old and they now look great. He is the guy that makes sure it is done right and will do whatever it takes to make you
100% satisfied. I was totally impressed and would certainly use his services again and will
definitely recommend to friends.
It is very unusual to meet someone who is professional, courteous, hard working and takes pride in their work. Rob is one such person. He came to clean our carpet both in the office and at the house and did such a great job for a very reasonable price that we ended up asking him to clean and seal our tiles too.
I wish other businesses would emulate his work ethics. Highly recommended !!!!
Did a great job cleaning my carpets. Showed up on time , were veer thorough, curteous.
I used Rob when moving out of my rental. I was worried I wasn't going to get my security deposit back because I had potty trained 2 dogs and the carpet was stained and smelled. Rob made all the carpeting look better than they did when I moved in and the smell was completely gone. On top of all that he was cheaper than all other quotes that I got. I got my entire deposit back and my landlord even thanked me for leaving the place in such great condition. I will definitely be using rob in our new house when the time comes.
Nice job and went the extra mile to accommodate my time frame. I great appreciate Rob's work. Thanks, I'll call again.
Pam R.
03/12/2018 12:00:00 SA
We have had Rob clean our carpets for over two years. We have a couple cats who throw up sometimes, as cats do. So at least twice a year we call Rob. He does excellent work at a fair price. Thanks, Rob!
Alysia H.
03/09/2018 12:00:00 SA
Rob was quick to follow up when I requested a quote, and offered competitive pricing. He showed up, worked efficiently, and left the house clean. The carpets look fabulous. I would use this company again in the future!!
Bob A.
07/04/2014 12:00:00 SA
Rob is the best of the best in the carpet cleaning business. I had carpets that I had fully expected to replace due to dog and cat urine. Rob came over on short notice after all his regular scheduled jobs of the day and worked the areas for a few hours then insisted on coming back in a few days at no extra charge just to hit the areas again. He is obsessive with getting the stains and odors out and very passionate about doing the best job possible. On top of it all he charged a very fair price and did not try to upsale me on any other cleaning or services. You won't find anyone more honest or hard working and he is the kind of guy you don't mind coming in or out of your house unsupervised.
B V.
09/05/2014 12:00:00 SA
Rob is the best! Here's why:
I called him Tuesday morning and he returned my call within the hour.
He fit me into his schedule a couple of days later.
He was prompt!
He was professional.
My condo is 4 floors up and not on the street. Rob figured out a way to maneuver the hose all the way up to my unit. It wasn't easy and I am sure most people would have said it couldn't be done.
He worked wonders on my carpet. It had several urine stains on it from my dog. He did an amazing job getting it clean.
He stands behind his work.
He left my place about 2 hours ago and I have already told someone else about his services. Rob is my carpet cleaner for life.
I couldn't be happier. Super easy to make an appointment. Rob kept me informed of his arrival time on the day of the appointment. And most importantly, Rob did a great job on my off-white carpets. Everything I pointed out to Rob that was important to me before he started was done when he finished. He makes it so easy and affordable, I won't wait as long next time.
Once again Rob has amazed my wife and I.. Our nephew spilled juice on our sofa :(, Rob was there the next day to clean it up. My sofa looks new again and now I can enjoy watching River monsters without looking at the stain..
Excellent job by Robert. I had him clean the carpets in my house prior to an open house. The comments from realtors were how good the original carpets in the 15 year old house looked. He knocked out the job quickly and I have zero complaints about the job he did. Thanks for the recommendations, Yelpers!!
Natalie N.
10/10/2014 12:00:00 SA
After seeing the amount of gunk, hair and dirt that came out of my carpets I can say that Rob and team did an amazing job! The cream carpet was nearly black in a few places and with two dogs, we knew it was bad. Rob and team cleaned them so well, they looked better then when we moved in!
From the beginning, Rob quoted me a fair price for the square footage and talked about the kind of treatments needed for pet stains. When he saw the carpet, he said I needed two kinds of treatments to be sure the odor was eliminated as well. His no nonsense, no up-sell approach was refreshing. The carpets look brand new and the customer service was excellent.
Basma S.
11/10/2017 12:00:00 SA
Rob was available to clean my carpet on a short notice. He was able to save the carpet in a room that was accidentally flooded. Overall I am very satisfied with his service and the price is fair.
We are getting our house ready for sale. The place is empty and it is amazing just how obvious dirty carpets are when you remove the obstacles.
Rob was able to take 10 year old carpets which have endured dogs and cats and three somewhat less than neat guys and make them look as close to new as they could ever possibly look again.
What an awesome, honest, conscientious, hard working guy! An outstanding value at a fair price!
Efficient, effective, earned our trust. What a relief to find somebody who really cares about carpet cleaning. Rob came out and did a fabulous job on our whole house. Arrived on time finished on time thanks Rob will have you back again
AWESOME!!! THANKS ROB for taking my call last min and getting me in with 3 days! He was so hard working, professional and fair. His prices are extremely fair, and he really goes the extra mile!!! I will be referring him and calling many times over!!! Thanks ROB!
Robert was out today to clean my carpets again and as always he makes them look brand new!!! If you have not used him , what are you waiting for?? Robert is professional, knowledgable , hard working and his prices are very reasonable!!!!
Thank you Robert!!!
Karen
Gold Canyon
Emily R.
10/03/2014 12:00:00 SA
I called Rob early in the week with an "emergency" carpet cleaning. Despite his full schedule he was able to fit me in. He is friendly and efficient. Rob called within the window of time to give me a heads up and he got right to work. There were some serious pet stains thanks to a puppy and when Rob was finished, the carpets looked brand new. He really takes great pride in his work and I will continue to use him for all my carpet cleaning needs! (I did notice on his business card he cleans tile soo I will have to try that out next!) I found Rob on Yelp 3 years ago and couldn't be happier!
Larry C.
06/11/2014 12:00:00 SA
Amazing job! Robert worked diligently to remove stains that others could not get out. We were going to buy new carpet but decided to try to clean one last time. We are glad we did. The carpet looks great!
I called to have a small area rug cleaned. Rob called me back and was able to schedule a cleaning quickly. The job was done very professionally, and I Clean Carpets was great to work with. I will definitely use them again and recommend them to anyone looking for carpet cleaning.
This was a wonderful experience. Rob responded quickly to my phone call, and scheduled an appointment for the next day. I moved into my place a month ago. I had the carpets cleaned by another company at that time. The carpet did not look good, especially after movers sans booties trampled through the house. I thought I would need new carpeting. Thanks to Rob, I feel like I do have new carpet. Great job and extremely reasonable price. He is very professional, and I am very glad he did the job.
Shawn B.
09/08/2017 12:00:00 SA
Amazing service! The best carpet and upholstery cleaning I have ever seen. I would highly recommend Robert.
I thought my dog had completely ruined our two rugs. Rob brought them back to life and they look and smell brand new. I'm absolutely amazed. He is extremely professional and makes you feel like you're his only customer. Customer service is OUTSTANDING!
Dean A.
10/03/2014 12:00:00 SA
Called Rob based on Yelp reviews August 2013 and left a message. He never called me back so I went with Barefoot Organic Carpet Care, who did a great job. Fast forward to this week, Oct 2014, thought I'd give him another try. Left message on voice mail which says he'll respond usually within 24 hours. After 3 days and no call back going with BOCC again and giving up on this guy. Not good when you can't call a potential customer back within 3 days.
I am very happy with the service from Rob at I Clean Carpets. He was very efficient and the carpets look amazing!! I highly recommend I Clean Carpets.
So My wife and I are expecting several waves of company over the next 6 weeks and we have finally gotten around to doing our spring cleaning...in December. I work from home and generally I have time to be more of a House-Husband than a work-from-home-Husband, which means the general housework and upkeep is my department. But this happens to be my busy time of year work-wise as I am in full prep mode for contracts I have coming up in January.
Now, I am the first one to admit that my housework skills are mediocre. I tidy up well and do dishes but I'm not exactly an "into-the-nooks-and-crannies" cleaner my wife thought she was marrying. Needless to say, I vacuum our carpets, but I have couple that had NEVER been actually cleaned properly. They once had color, but now just looked, well, dingy. We have a scarf-and-barf kitty that tends to puke on our carpets regularly and eventually a few spritzes of Windex doesn't have the same cleaning effect as a professional.
It 's last minute. Mom arrives for the holiday in two days. Pro house keepers are in tomorrow am! But wait...2 of our 3 area rugs (we have wall to wall hardwood) are gross, and one has faint camouflage patterns of cat-puke of ol'! They'll vacuum, but still look bad! I need YELP!!!
I look up carpet cleaning and like any good Yelper find the biz with the most stars average with LOTS of reviews. (2-5 star reviews scream OWNER WRITTEN!)
I Clean Carpets spoke to me: To the point name; lots of reviews, 5-star average; owner-operated; pictures; owner responds to ALL Yelp reviews good or bad (Very few under 5 stars for this guy)
I phone. Rob the owner answers. He's busy. He's working while technically on holidays. Could he come ASAP like tomorrow? Yes, see you tomorrow.
He gave me a reasonable quote and assured me there wouldn't be any hidden charges or up-sells: a COMMON practice in the carpet cleaning biz. If $15 a room sounds too good to be true...it's because it is.
Rob arrived early as he has a cancellation. He moved our rugs outside into my garage and driveway as he didn't want to steam on top of hardwood. He put down plastic sheeting first and put the rugs on top. He then WENT TO TOWN on my filthy rugs! Slowly colors emerged, colors I remembered loving when I purchased the rugs in 2005! Barf-Camo faded into the delightful patterns intended by the manufacturer! In less than an hour all three (2 8x12's and 1 5x8) rugs were pristine. Pre-treat and deodorizer included, Rob even left me 2 free spray bottles of cleaning products: a low alkaline all-purpose cleaner and an enzyme pet stains cleaner as a bonus!
Will we call Rob again? Of course. Do I recommend his work? Highly. Will I ever rent a gross expensive and useless carpet machine at Safeway? um..no.
I Clean Carpets is a name that stands alone: Rob Cleans Carpets! Thanks Rob!
Rob was amazing! Our dog had a little accident on our couch and Rob came out immediately. Needless to say the stain is completely gone and are couch is as good as new. I will definitely use his services again!
Thanks!
I only have great things to say about I Clean Carpets. Two weeks ago, my husband and I came home to find that one of our dogs had gotten sick on our new Crate and Barrel sectional sofa (which is a light cream color). We were planning on having it cleaned annually, but decided to speed up the process because of the dog incident. The next morning, I solicited offers from a few different well-rated companies on Yelp. Rob not only offered me the most competitive pricing, but he was able to come to my house bright and early before he began his other scheduled jobs for the day, which was hugely appreciated. He worked his butt off and left our sectional sofa looking gorgeous - no sign of the dog mess to be found! I would definitely recommend his company/service to anyone in the greater Phoenix area.
Rob was able to fit us in with less than 24hrs notice. Arrived within the time window that he gave us. Fast, friendly, and professional.
The carpets look and feel fantastic. ..much better than hiring a rug doctor... which would leave you exhausted and slopping mucky water all over.
Lissa F.
07/10/2015 12:00:00 SA
I was very pleased with Rob's cleaning services for my son's home. He was professional and very timely. Not sure how he was able to work in the heat of the summer but he did and the carpet looks new again. Thank goodness. Way to go Rob!!
I had Rob clean my carpets (2 bedrooms, living/dining combo, and hallway) back in July 2013. He does a fantastic job! I'm a little embarrased as I have two dogs that aren't the best at going where they're supposed to. Rob got my carpets super clean, took the time to use this super charged carpet cleaner in addition to the normal one and the price was just what he quoted me on the phone. It took me too long to write a review about how awesome he is at his job but I'm now going to call and try to get him back out again (dogs again). If you want a fair/honest price with no surprises and really clean carpet-call I Clean Carpets!!!!
Wonderful experience! Great quality service and saved me a lot of money on rug cleaning. Really nice person and I love the idea of dealing with a local business person instead of a corporate conglomerate. Very happy and will use Rob again when our carpets need cleaning!
We got a puppy who decided to use our upstairs loft and living room rug as a toilet. We needed the carpet to be cleaned quickly as our baby was learning to crawl. When Rob was done our carpets were fantastic! Once he inspected the rug he actually recommended a professional rug cleaner as the fiber content could shrink due to the steam from his machine. We thanked him for being honest and not ruining our rug. He used boot footies and corner guards to protect our stairs and floors. He was pleasant and chatted about his baby who was about the same age as ours. We will be sure to call him again when we need our carpets cleaned!
Robert S.
04/05/2014 12:00:00 SA
Rob's knowledge and enthusiasm for carpets is amazing. He take his time and - this is not an exaggeration - actually cared more about the end result than we did. If you want someone at the top of his profession, this is the guy.
Mike B.
01/11/2014 12:00:00 SA
I called I Clean Carpets again based on my previous experience. Once again Rob the owner arrived on time and got straight to work. As expected, my carpets looked great when he was done. He also left a bottle of some spot treatment. That was a great customer service gesture. Rob is a master in his industry. Thank You Rob and ICC!
Two of my friends refer Rob to me, they say he does a good job of cleaning carpet. Today, he comes to my apartment, clean my room's carpet. All of the work he's done is awesome.
Catherine B.
02/10/2014 12:00:00 SA
Thank you to Rob for doing such a thorough job on my carpets.
My 17 year old dog had become incontinent (amongst a host of other health issues) and left several pee stains the month prior to Rob coming to my home. He came out 3 days before she was to be put to sleep, and was very sensitive and kind towards my plight and my agony over everything. He spent 4 1/2 hours there, extracting, extracting, cleaning, extracting some more. He even did my bedroom at no extra charge.
It has been about 2 weeks now, and the stains have not come back. He was able to get almost all of them out - even ones I didn't see as he used a black light when he got there to make sure he got everything clean. He left me with bottles of cleaners, and even called me back a few days later to review how to use them as I had forgotten exactly which order to put them on. He even came out again to leave me with pet stain remover.
I'll never use a rug doctor or those chain carpet cleaning places again. In my experience, the stains always come back and it's just a waste of money on that junk. If you want the job done right, call Rob. He goes above and beyond for his customers and I highly recommend him and will use him again in the future.
You don't find many businesses that work the way this one - extreme work ethic, professional, and does an excellent job. I am so impressed that I can't say enough. They cleaned my monster sectional and it is beautiful! Robert also did my carpets - even after he had thrown out his back - and they looked like new carpets - literally. He puts 100% into what he does. I had Stanley Steemer in the past - overpriced and does a very mediocre job. I would like to see Robert become a national chain. He would be a millionaire with the quality he does. It's astounding. Thank you Robert!!!!
P.S. Robert - Adding an update - I got 100% of my rental deposit back! Thanks to you!
Jacqueline B.
04/07/2014 12:00:00 SA
I was very impressed with Rob and the work her did! A one man show that came in and was able to remove stains including dog pee and 5 year old coloring on my couches that had never been cleaned after owning them for over 14 years! Thank you for saving me the expense of having to go buy new furniture ! I would definitely recommend his services to anyone who thinks the stain cannot be removed!
I can't say enough great things about Rob and I Clean Carpets! His communication is superb. When I first called I had to leave a message and then I didn't get a call back that day. When I woke in the morning there was a text from Rob apologizing for not getting back to me. He got home very late from his last job and said he's call me first thing in the morning, which he did. When he called back he gave me a great price on the phone (and that was the price I ended up paying). Said he'd be out between 1-3 and he said it should be closer to 1pm. The night before he texted me to let me know that it would now be closer to 3 and said he didn't want me waiting around from 1pm. Very nice of him. Then he called me as he was leaving the appt before mine to let me know his ETA. So great! He arrived and took a quick walk around to house to see what room he'd be cleaning. He helped move the rest of the furniture we wanted moved and explained his process. Then he proceeded to work his magic. Our carpets look fabulous! Last time we used OxyFresh and we thought they looked great too, but a couple days later they looked dirty again. Not the case with Rob. We are truly amazed at how good our carpets look. He even cleaned a small area rug by the front door.....for free! He's a one man show, and he truly takes pride in his work. He followed up the next day to see if we were satisfied with the job done. I will use no one but him to clean our carpets from now on. Thanks Rob!
Five stars only because six isn't an option. Quality work and a great value. If friends are looking for a carpet cleaning company, Rob is an easy referral.
Best carpet cleaner in Phoenix metro! Rob is super busy, which only tells you how popular he is but he will always find a way to fit you in!
Once again, I Clean Carpets did a great job cleaning our area rugs. This time it was extra tough because we have a new puppy who is finally potty trained (crossing fingers). The rugs came back looking fantastic and without the pungent puppy odor. We have scheduled him to clean our travertine. Will let you know how that goes.
Yang Z.
02/07/2017 12:00:00 SA
Rob did a very good job of cleaning the carpets of my rental property so I won't need to replace any of them. Besides the great job he did, he ran extra trips to pick up/drop off the key and worked long and late hours. The price is very reasonable. It's the low bid of the quotes that we received. I would definitely hire him next time and recommend him to anyone.
Tawni B.
02/03/2019 12:00:00 SA
I Clean Carpets AZ- Rob is Fantastic! He's cleaned for us twice so far, for my out of state vacation rental property in AZ. But even after the first time, I called him "MY GUY" - and even when others offered referrals, I said no, I want MY guy!!! His work is excellent! We were there both times when he cleaned for us & I said it's mezmerizing watching you clean Rob! Haha! I was under a LOT of time sensitive pressure on the second cleaning & I also told him I was so relieved- it felt like 50,000 Samauri Warriors got off my chest after he got it so clean! He thought I was saying 50,000 shades cleaner at first- and we laughed! Hey- THAT too!! Seriously! That second time, I truly thought it was gonna be impossible, but not for Rob! He had horriffic stains in carpet & upholstery sparkling clean in no time flat! I Highly recommend "I Clean Carpets AZ" - My "Mezmerizing, 50,000 Shades Cleaner Carpet Cleaning Guy" Rob to anyone! Thanks again- SO much Rob!
Hillary W.
02/02/2017 12:00:00 SA
My carpet looks amazing! Rob is an owner operator and has 18 years experience. He was very thorough with attention to detail and problem areas. He took the time to do it well. He was knowledgeable and pleasant to work with. He was also prompt in his email responses and gave courtesy texts prior to arrival and prior to finishing the job. I would highly recommend him to my family and friends!
Found him on yelp and called him Saturday morning. He was able to come out within a couple hours to clean our recliners. Great guy, did a wonderful job on everything. Gave us a flat rate and stuck to it. He never tried to up sell anything! I definitely would recommend him to anyone that needs carpet/ furniture cleaned! Two recliners professionally cleaned for $75 dollars. Calling him back in a couple weeks to clean entire house for under $100!!! Thanks Rob!
Jeremy C.
02/03/2014 12:00:00 SA
Awesome job Rob! I had never used a professional carpet cleaning service so I didnt know what to expect. Found Rob on yelp, so I called and booked him. He arrived on time, explained what he would do and went to town. He cleaned two bedrooms and a few area rugs. All came out beautifully clean. He was fast and thorough, and took pains to protect my walls from scuffs, etc. Very professional. I have him returning to do my tile grout soon. Price was very reasonable!
Randy S.
10/02/2016 12:00:00 SA
Great hard working guy...responsive and keeps you apprised of when he expects to arrive.
Rob did an amazing job with my carpets - the best job that has ever been done on them by far! He was thorough and took time to make sure everything was clean. I was going to try to replace my carpets because they looked pretty beat up. After Rob cleaned them, they looked like brand new! No need to replace the carpet just yet! The other great thing about using Rob was that the carpet was left feeling soft and new, not crusty and worn like other companies have left them in the past.
I HIGHLY recommend Rob to come clean your carpets - or anything else you need cleaned in your house! He did an amazing job and I will definitely be using him again! Thanks, Rob!
i did not have any services done by this guy but i did get to experience how he drives! This van cut me off while driving and was out of control. It looked like he was drunk and all over the place. even went around cars driving on the shoulders of the I-10 in traffic. based off my experience of being on the road with him, i would never consider this company to visit my house.
Based on yelp reviews, I called I CLEAN CARPETS. The price he gave me over the phone was the price, no upsale and no surprises. He came to clean the grout and did an awesome job. Pre-treating was included in the price. He took his time and did the job well. He was friendly and polite. I would highly recommend Rob, I CLEAN CARPETS, for your grout cleaning.
Anna B.
11/05/2013 12:00:00 SA
We called Rob to have him come clean our condo carpets. He called my boyfriend back within the day and next day and set up a cleaning for the following weekend. He said he would be there between 1-3 on Saturday which was fine with us. We spent hours Saturday morning getting all the furniture off the carpet and in the kitchen/ outside. We were stuck with nothing but the floor and TV as we waited... at 3:3--4 ish we still hadn't heard from him. At 5 I told my boyfriend he had to call to see where he was... we were getting impatient and all our furniture was outside! Rob said he was sorry and was having issues with his van and was running behind schedule. That was okay with us, just would have appreciated the heads up because we had dinner plans that now had to be canceled. Rob said he would be there around 5:30- 6:30, more waiting. Rob didn't show up until after 7 and didn't end up leaving until around 9:30 pm. It had taken up our entire day and we had to sit and wait from 1-7pm then had to leave our furniture outside overnight which we were not pleased about. Overall, when he got there he did a great job but the timing and communication was not great. We would have appreciated a call of changes in timing. He got most of our red wine stain on the carpet, did and upstairs and downstairs plus the stairs and got all the cat hair off the carpet (there wasn't much).
Rob also came back 2 weeks after to spray our 2 spots that didn't come off when he previously sprayed (tough spots). The communication was much better this time, although my boyfriend did get a text saying "call you soon" when Rob called over 2 hours later around 10pm.
He really is good at what he does and we were informed he may be hiring a secretary which would clear up all of our communication "issues."
He was so kind to "refund" us for what we would have paid for the dinner and state fair plans we had the first day he came.
Rob was great! Not only was he super friendly, he did an amazing job on my carpets. He does not do any up-selling and there are no hidden/additional fees; what he quoted was what I paid. I have two small dogs and you'd never know it after Rob was there. I would highly recommend I Clean Carpets for ANY carpet cleaning need.
Finally found a carpet cleaning PROFESSIONAL! Rob was very understanding of
our situation, flexible (had to re-schedule twice) and once we met Rob we knew we
found our man! Rob listened to our concerns and was very up front with us as far as
expectations (our carpets WERE trashed) and price (no games, charged same as
quoted before he started). First rate equipment, knowledge and guy!!!! Wish all
people in the home services industry were like Rob "No stress"
Seth
P.S. forgot to mention carpets AND tile came out Ten times better : )
POSITIVE UPDATE: After my house was cleaned and painted...one week later I had a toilet hose break and flood the first floor right before I was going to list. The house was vacant and our neighbor saw water coming from under our front door. He shut off the main, I called Rob as I had no one else I knew. Rob came out immediately at 8pm on a saturday night and suctioned out 100+ gallons of water from my floors, carpet, and pad. He put in industrial fans to dry the rest. Rob worked until midnight that night and saved our home from damage and a headache of insurance claims etc.. He saved the day!... Honest, professional, and a hard worker. Does what he says, on budget, and on time!!! Thank you Rob!!!
Would recommend Rob to anyone needing a thorough carpet cleaning. He responded quickly to my initial call, made time in his busy schedule to book an appointment for us before our new tenants moved in and did an awesome job! So easy to work with and none of those annoying "extras" others try to tack on after the fact. Will definitely use his service again in the future.
I highly recommend Rob! He is terrific especially with pet stains!! In addition to our carpet we have had Ron clean our furniture. Spotless!!
I am giving Robert 5 stars across the board. He was prompt in scheduling me at my convenience, called on the way and showed up on time...that alone warrants a 5 star consideration. The quality of the cleaning was above and beyond what I thought possible. I just had my carpets cleaned yesterday and although the carpets are already dry, I have not moved the furniture back in the rooms because I want to enjoy looking at what looks like brand new carpeting!
Ashley W.
10/07/2013 12:00:00 SA
Rob does awesome work. He's been cleaning my carpets for 3 years and I recommend him highly. I've got a 90 pound dog that is prone to pooping out of spite when she's with the house sitter. Rob makes the spite stains disappear.
Very impressed with Rob and his "one man carpet cleaning" company!!! The carpets look better than they did when I moved in! I will recommend him to others and will definitely call him again!
Rob provides excellent service at an excellent price! I would come back for any floor cleaning in the future.
I called I Clean Carpets due to the number of Yelp reviews and overall satisfied customers. I have, unfortunately, had my share of pricey, bad carpet cleaners so I needed a new start.
Rob returned my call promptly and got me set up for an appointment. He was on time and immediately got to work. The carpets took a bit longer than most, but I was appreciative for the attention to detail. My carpets turned out great and I would definitely recommend him to family and friends. The price that was quoted was what I paid and he did not try and upsell me.
My only complaint was that, during the cleaning, Rob broke a fan pull leaving the fan permanently on high. Not a big deal to repair, but he did not tell me. I did not find this out until after he left.
When he called a couple of days later, I asked him about it. Rob admitted he had done it and apologized for not telling me. He offered to come back out and fix it, but I was able to handle it on my own (fan pull after all).
I would call Rob again in the future, but ask that he leave the fan operation to me. Ha!
A great experience, end-to-end. Rob returned my initial voicemail very quickly that same day, and was able to accommodate my limited schedule. He arrived right on time the day of the service, and was a pleasure to work with. A huge pet stain in the middle of one carpet disappeared completely after Rob's efforts.
The price he charged actually came in lower than the initial quote, and he fixed a ripped edge of the carpet for a nominal amount - a huge help. I will call Rob again the next time I have carpet cleaning needs. Thanks, Rob.
1 man did the work of 3 with the results of a 10 man crew. This guy takes pride in his work and it shows. My neighbor already wants to use him and he just left my house. Outstanding job. Works his butt off for every one of the 5 stars he gets
David C.
06/10/2015 12:00:00 SA
Rob did a great job cleaning carpet and tile of home we just bought. Had him clean couches and chairs as well. Thank you for the quality work and communication prior to and after work. Referred to future mother in law as well.
Rob and his services are fantastic! Wish I was around to watch him in action but my brother said he did an excellent job and my carpets reflect it. They dried fairly quickly as well and they feel clean, not crunchy and weird. He called to see if he could come earlier because he had a cancellation- since we weren't quite ready for him, he was very helpful in moving my things out of the way so he could do his magic. Professional, honest, affordable, can't say enough great things about this business!
Michael A.
09/12/2016 12:00:00 SA
Had I Clean Carpets out to my house today. I called Rob this morning asking if there was any way he could get to my house today because we had a very sick pet and needed what I couldn't get cleaned taken care of. He came out and was able to take care of everything I needed. He took extra time to treat the trouble areas with an extra process to clean down to the pad. The work was great and was everything we need. I will have them back to do my carpet the next time I need it.
Had a couple bad experiences with vendors stating they could not reach our condo due to it's distance from the parking lot. Called Robert who stated it would be no problem. He arrived on time and did a great job with the filthy carpet left behind by the previous owner. Not only that but he was the highest value of anyone I contacted. I would definitely recommend him to firends/family.
Jamie S.
09/02/2016 12:00:00 SA
Wow! Same day service, professional and thorough. Will use again for sure! Big thank you to Alex
Rob is here cleaning our carpet as I write this review. I appreciate the time he's taken to explain everything he's doing and why he's doing it. Everything has been discussed upfront including the cost. Carpet already looks and smells 100 times better! I recommend him.
I am a Realtor in Phx. and have many people that MUST get the work done that day. Rob the owner of the company is ON IT! He really is amazing and gets the job done fast and his prices are the best in the valley. My clients LOVE him- he is the one showing up and doing all the work. He makes Me look good for recommending him.
He is busy so call a day in advance if you can. Rob will save the day like no other. I have used these so called top carpet cleaning company's and have been disappointed. Rob out shines them all.
Trust me when I say CLEAN CARPETS will be the end result, even on hard to get out stuff! He will talk to you and tell you what's what with you stains and go to work on them.. I also TRUST him with my life, very nice man- full of energy! I always give him a "thank you tip" and pass his name on. Just does a super amazing job. USE THIS COMPANY
5 star rating from me.
I love I CLEAN CARPETS!
Leslie H. Phoenix AZ
Quality work. Fair prices. They show up on time and follow up to make sure all went well. We had 4 kitchen chairs that were about to be sent out to be replaced, and Rob wanted to give them a try before we replaced them, and somehow he got them to look new again. The carpets look great as well and we will definitely be using them again.
Great experience with Rob and Alex! Sent a Yelp request and quickly received an answer. Confirmed all the details like cost and info via Yelp and was able to book an appointment for two days later. Alex came out to our home, giving a call to let us know he was on his way and arriving on the scheduled time. Alex came in and offered Scotch Guard as an extra, he worked while I confirmed with my husband if we wanted it. After he finished the cleaning, he checked in and we went with the scotch guard. The carpets look like new! Very kind and quick.
Jerry P.
01/09/2015 12:00:00 SA
Rob is hands down the BEST carpet cleaning service I have ever dealt with. I have gotten my carpets cleaned at least five times over the last 7 years. The price actually came out cheaper then he quoted me (which was already reasonable). He was at my house for three hours cleaning tile and carpet until 9:00pm at night. He truly takes pride in his work. He even gave me a spot remover and pet odor remover as a parting gift. If you do not use this company, you are making a big mistake.
Jae S.
11/04/2014 12:00:00 SA
My rating is heavily based on communication with the owner, Rob. We recently bought a house that the had dogs and cats. Because our kids are allergic to dogs and cats, we decided to give Rob a call and see if he could come out and clean the house before moving in. Over the phone, we could tell he was genuinely caring about his customers and very accommodating. Because of our tight schedule, we changed the appointment twice but never once did he complain and he tried his best to fit us into his schedule. When he found out he couldn't come out himself, he sent his partner, Alex and his son to clean our Peoria home, and both of them were very courteous and professional. Since the house was pretty clean, I really can't compare before and after but my kids haven't been sneezing and coughing so I'm guessing the cleaning did work. :) Rob is fantastic with pricing and as mentioned, very very accommodating to his customers, and very quick to get back to you about any feedback you leave. No wonder he gets all 5 stars! :)
Thank you, Rob!
Rob was able to clean my carpets the same day I called him. He was very personable, does great work, and charges a reasonable price. I highly recommend him.
Jessica R.
05/04/2014 12:00:00 SA
Hardworking business owner with great results and pricing! Definitely beats competition I've used him a few times and with pet stains as an issue he really makes the carpets look brand new!
Rob is amazing! I was skeptical about a carpet cleaning company having 5 stars all around but now I know why. He came in and took care of my carpet, 3 cushion couch and recliner chair for a decent price and did a great job. He went above and beyond and everything was left absolutely spotless, gum spots, food/drink spots, and ink spots were all gone. Choose him and you won't regret it!
Honestly the best carpet cleaning job ever! I have had my apartment carpets cleaned twice before Rob came out. They look better now then they EVER have before. Rob is VERY professional. He took his time and got the job done right. I have a pet and kids both have reaped havoc on the flooring. After Rob did the job you'd never know. I would recommend him to anyone who wants the job done right the first time!
We feel Rob did a very good job cleaning our home carpet. We found him to be a very hard worker/conscientious and spent 5 hours(!) doing the cleaning. We were quoted a price for the cleaning over the phone based on the SF of our carpet and Rob stuck to that figure and didn't try to up-sell in any way. He even did some extra work we weren't expecting.
He followed-up with a phone call a few days later to make sure we were happy with his work.
Highly Recommended.
left MSG about having 2 carpets cleaned at move out ...asked for a quote. Yelp advertised this company would get beck in touch w/in couple of hours. Never heard from them.
Rob's employee Alex just came to clean our carpet in our bedroom and we are extremely pleased! He was very kind and professional, and did an excellent job. Our carpet looks brand new again!! We will definitely be using I Clean Carpets for any future cleaning needs.
I have officially joined the 5-star club! Rob is as good as it gets, an owner who stands by his work and will make it right if you are not completely satisfied (trust me, you will be more then satisfied).
Rob does a follow up call to ensure his work has gone above and beyond your expectations, cannot ask for anything more. I have found my go-to company. Thank you for taking care of us, and thanks for the bottle of cleaner.
Annette B.
11/10/2015 12:00:00 SA
Really great service on tough pet stains. Couldn't be happier. Would recommend him always.
I called Robert yesterday to request a cleaning in the North West Phoenix region (just shy of Anthem). It rang and rang and went to voicemail. I hung up! While debating whether to call back and leave a message (as most reviewers stated that Robert is excellent at returning messages), he called back!!! So, excellent start to the service, Robert!
Though our location was extremely far out for him and his earliest available day would be approx five days out, he does have a partner he works with who he believed would be available. Robert was extremely informative and VERY patient with me (calling on behalf of a woman who's first language is not English and I had to keep forcing Robert to wait while I relayed information back and forth). Robert told me he would call his partner and get back to me within 10 minutes. Before the 10 minutes were up, Robert called back!
Robert was very informative, helpful, and patient. On top of that, his prices beat out the other companies I had contacted who had similar or worse ratings. Better ratings, better price, can this be too good to be true?
Robert's partner, Alex, was able to come to the house that afternoon and do the cleaning. I am giving only four stars for a few reasons:
1. Robert told me he would call me when Alex was en route to the house for his 3p-5p window. I never received this call.
2. I have not seen the cleaning myself. I have heard that it was done well, the guy was nice, and everything went smoothly. I can't honestly do a 5 start until I see the finished product myself and will not be at that house until next week at the earliest.
3. I have not used any other carpet cleaning companies myself and therefore have no person experience in order to compare "I Clean Carpets" with any other company.
I am giving four stars because:
1. Robert was extremely helpful, informative, and patient..
2. Robert was very fast to respond to my calls.
3. The price was better than Stanley Steemer and a couple other companies that are just as good and companies that aren't nearly as good.
4. Despite being a little out of Robert's service area, he still managed to work with us and even got us a same day cleaning! How cool is that?
5. Professionalism, kindness, and overall greatness. This just seems like a great company to me and none of the 5-start reviews were wrong in their satisfaction with this company.
Rob did a fabulous job cleaning our carpets and he was very reasonably priced. One room we thought we were going to have to replace the carpet soon but he cleaned it so well it looked like brand new again! He was very thorough and professional. He was put up all the corner guards so as not to scratch the walls with the hoses. All of the carpets in the rooms looked so clean and bright. He cleaned some area rugs and took extra special care with our expensive wool rug. I would highly recommend him and will be calling him again when I need our carpets cleaned again.
Robert is the best carpet cleaner I have ever used.
He is always prompt, professional and does a fantastic job. He protects the the walls and furniture properly and use top notch equipment.
He has been out to my house twice now. I will not think twice about calling him in the future.
I had a friend use Rob to clean her carpets then we looked him up on Yelp. Let me just say that no review does him justice. The work he did on our carpets was nothing short of a miracle!! Dogs, kids, clumsy mommy spilling coffee, you name it we had it on our carpets. Rob got it all out. The carpet looks brand new. Rob walked in my house, looked at my carpet, explained everything that he was going to do then treated the carpet for dog spots and the high traffic areas. He was here for over TWO HOURS working away at our carpets. The last THREE companies I had come over to clean the carpets were here, no joke, for thirty minutes TOPS. And after the carpets dried they looked like they hadn't even been touched. Oh ya and they upped the cost of the cleaning every step of the way. Rob told me what it was going to be and that was it...no up selling. Seriously I cannot say enough good things about the service I received the other day.
LOOK NO FURTHER IF YOU WANT YOUR CARPETS CLEANED!!! I will NEVER use any other carpet cleaning service again!!!
Seriously amazing work!!!
****UPDATE****
Rob came and cleaned my carpets on a Monday. That Tuesday it rained all day and unbeknownst to me my dog, not wanting to get her paws wet I guess, was doing her business all day upstairs in my daughters bedroom. Well that night my husband and I went into her room to put her to bed we saw the damage and I was just sick about it (among other emotions). I called Rob the next morning (actually he received a long text from me at about 6:30 in the morning) and he said he would be out the following Monday because he would be in my area. And he did. And for one room he was here for a little over an hour cleaning her room. The poor guy was here until 8:00 at night cleaning her room and hallway and stairs ONLY because he had to drag the hoses up the stairs. WHO DOES THAT?? Anyone else wouldn't have put that effort into cleaning all that because of how late it was. Anyone else would have been here 15 minutes for that one room and then went home because it was so late. Once again the carpet looks and smells brand new. And basically what he charged us paid for his gas. I will most certainly never use anyone but Rob to clean my carpets again.
Rob did a great job on getting back to us quickly, scheduling the appointment and had great follow up! The carpet was really dry (that's a first) normally it's left too wet or gets crunchy. Not this time the carpets look fantastic!!!! Price seemed reasonable and rob followed up next day to ensure a stain had come up. Highly recommended!!!
WOOHOO! As good as it gets! Yeah, that's probably an understatement. Rob and the I clean carpets team are awesome. I wouldn't even consider going to another carpet cleaning company. Nobody knows more about carpets than Rob and you can tell that he is passionate about his customers and doing a superior job. He and the cleaning are simply fantastic. I found his knowledge of carpets to be extraordinary. I trust & know every time that my carpets are going to be cleaned with care and professionalism. He has wall protectors, booties for after, the list goes on, but none of that compares to the impeccable cleaning job consistently every time. I had horribly bad experiences in the past around the Phoenix area, I am glad to know I have found a company I can trust & I don't have to even try to shop around for a better deal. Other companies seem to not even clean your carpets & even worse charge more or try to up-sell you in the end. I clean carpets shoots strait and doesn't play that game. At any rate I would pay more anyways because I just haven't had a better carpet cleaning job ever than by Rob at I clean carpets. This is the first 5 star review I have given on Yelp. I would recommend I clean carpets to family and friends. Especially those with allergies, pets, kids in particular because Rob cares and truly removes what needs to be removed. 6 stars!
I am completely happy with this service. One month later and my carpets still look perfect. I will definitely use them again in the future.
Rob just left here after working for 5 solid hours, cleaning carpets and the grout in my kitchen. I have never seen anyone work harder than he. I had a red wine stain that another carpet cleaner tried to remove three times with no success. Also had a big stain on a footstool. It looks like they have both come out, but won't know for sure about the wine stain for a few weeks, as that is how long it took to come back before. But Rob said he would come back and try another method if it comes back. I am so impressed with this guy! Will never used anyone else ever again. Thank you for a great job, Rob!
JannaNDavid F.
03/07/2013 12:00:00 SA
We have used many carpet cleaning companies to clean our near white colored carpet and none have done it as thoroughly and gotten it as clean as Rob, owner of I Clean Carpets. He is a small one-person operation working with a truck mounted steam cleaning machine and he is very nice, experienced, and professional in all aspects of the job. He was willing to quote me over the phone, called when he was on his way, moved all items and furniture off the carpet, spent a considerable amount of time going over and over dirtier areas, did not try to upsell me, and most importantly, left me with very clean, near white carpet.
...And did I mention that we have a dog!
He was not expensive at all but it was a bit more than we are used to paying, especially since we usually use Groupon and coupons. It was worth it...the carpet is clean and I can tell that less chemical residue was left behind that would have attracted dirt which would lead to needing another cleaning all too soon.
After the cleaning, he left me with instructions on drying and moving the items back, a couple of pairs of booties, and a spray bottle with a carpet cleaning solution for any spills or stains in between cleanings. That was a nice touch!
I would highly recommend Rob and I Clean Carpet to any family member or friend for residential or commercial cleanings.
I used I Clean Carpets because of the Yelp reviews and they did not disappoint. Rob cleaned my old house and new house. He was very prompt, very professional and clean. I will definitely be using Rob on a regular basis to clean my carpets.
Long due review: I never liked carpets but my family needed to move to a new place with half of the total flooring covered with carpet, the other half tiled. Rob was so flexible to sign me up in his schedule. He also gave me a very good deal. Thanks Rob!
I found Rob through Yelp. The consistent 5-star reviews made me wonder a bit. But I can attest that he genuinely does outstanding work. Carpet cleaning is something that scares me because of previous experiences -- sometimes the carpet had a crunchy feel in spots afterward and usually the dirty spots at room entrances re-emerged within days of the cleaning. I waited two weeks before posting a review just to make sure that the clean look lasted. And it has! So happy with the results!
Rob is very accommodating, thorough, and kept me updated on his arrival time. Reasonably priced service. My carpet is better today than when we moved in. Thanks Rob!
Wonderful job with my carpets. Recommend using him for your house.
J J.
11/10/2015 12:00:00 SA
Rob was on time and worked his you know what off for two hours and restored my carpets to almost original again. Have never been disappointed and would recommend him for his workmanship and cleanliness.
Karen H.
10/03/2014 12:00:00 SA
This guy is a super find! I found him on Yelp and am so happy to recommend him to anyone. Great customer service and a spectacular job! My carpets look brand new after 8 years old. Rob provided me with a pet stain remover that works great. He also cleaned a couple of throw rugs at no extra charge. I am recommending him to everyone on my block!!
First off, Rob is an awesome guy. Friendly, talkative, and clearly enjoys his job. He was able to fit me in pretty much last minute before I left town for work which was very surprising since he's typically booked weeks in advance. He's done work for me in the past and he's the only one I use. He is dedicated to his business and his customers. He takes pride in his work and goes the extra mile. I really do wish more businesses ran in this manner. My couches look brand new and smell great. Thanks Rob for another great job and congrats on the upcoming baby!!
L. H.
12/04/2015 12:00:00 SA
I agree with other five star reviewers. Great service. Rob is a really hard worker and we'll call him next time we need carpet cleaning. He did a great job on carpets that have seen 18 Labrador Retriever rescue dogs. Thanks, Rob.
We used Rob in preparation for selling our house and my only regret is using the "discount companies" while we lived in it. He is INSANELY thorough and meticulous. I am picky... he is pickier. He spends the time and does it right. He did our carpets and some upholstery on furniture we were leaving to stage the house. Everything looked brand new (and neither the rugs nor the furniture were close to brand new). I can't recommend Rob enough. The reviews are accurate.
Rob was amazing....my husband works for a builder and we built a home back in 2006 when re was great...have been trying to sell it but carpets looked dirty and dingy and it makes the house show dirty...rob came in and spent all afternoon cleaning them ....the pride in his work is second to none. Do not hesitate to have him come in and do yours. thanks for such a great job with a pleasant get it done attitude...this ones a keeper!
I am thrilled with the clean condition of my carpets! Rob was available within a couple of days to clean all 5 rooms and did a more thorough job than we have ever had in the past. He spent about 2.5 hours, which is almost 2 hours more than any other carpet cleaner that we have had in the past. He explained that the reason our carpets got dirty so fast from past carpet cleaners is that they did not spend the time removing the soap and water like he did. It has been over a week and they are still looking like when they were first done. Rob also gave me a bottle of spot cleaner to use if/when necessary. I need to have our grout cleaned next and will definitely call Rob to do. Thank you Rob!!
I decided to go with I Clean Carpets due to all the positive feedback on Yelp and because of the FIRM PRICES and no up sells, which is rare in the carpet cleaning industry. I spoke with the owner, Rob whom was very polite and professional. Apparently Rob usually does the carpets himself; but due to mechanical issues with his van, he had to send one of his guys, Alex to do the job- which was fine. Alex did a good job, but according to the home owner, (I work as a personal assistant) "wasn't up to his standards." (I wonder how differently it would have turned out had Rob done the job?) Anyways, Rob sent Alex with a few 10% off coupons since he couldn't show up himself. I was also left with high qual booties and a bottle of pet stain remover! It's been at least 5 weeks since the day of the cleaning and carpets still look good. I'll probably be using my discount to get my home done very soon based on my experience. Four stars because my of my boss's response. Five stars for quality of service.
Jennifer S.
02/06/2015 12:00:00 SA
I was moving out of my apartment and made a last minute call to schedule a carpet cleaning. Rob was very accommodating and getting me scheduled ASAP. Then when he sent Alex to help me we found that my apartment building didn't have a water spicket. Alex came back at 6PM to try using my water heater, and when that still didn't work out Rob came out around 8PM to get the job done. AMAZING customer service!!! and the carpets looked brand new after he left. I had a large urine stain from where my puppy kept having accidents during potty training and you can't even tell anymore. PLUS he gave me a bottle of pet treatment for in the future as well. I couldn't have been more impressed or happy with the job!
Amazing work for both tile and carpet!! This guy definitely knows what he's doing and even takes the time to protect your home accordingly (walls, etc). Very thorough, honest, and reliable. Great price! Plan to use him again for sure.
Megan C.
05/09/2014 12:00:00 SA
Rob did a great job! He was professional, timely, and efficient. Totally worth it! Also, his equipment was clean and organized - refreshing to have someone take pride in their work :) will definitely be using him again in the future. Don't waste your time with other companies - this is the ONLY way to go!
Very happy with this company! First, I originally called with an urgent carpet cleaning need. Rob (the owner) told me he was really booked and couldn't come for another 2 weeks, and gave me recommendations to 2 other companies that he trusted. I called those guys and they were all booked as well. The next day, Rob texted me and and asked if I had any luck with the other 2 companies. I said no. He said he could squeeze me in since it was just one room. So he came and cleaned our carpet and even surpassed my expectations with the great results. I will use this company in the future, and recommend him to anyone I know.
Rob and his assistant came out on fairly short notice and did an amazing job in cleaning our carpets. They made sure that all the corners of the furniture and the walls were covered so there wasn't any damage by the hose, although they were still very careful with everything. The carpets looked great! He got out so much soap and residue that was left after the previous carpet cleaning by another company. Great price, great service, great results. Would definitely use him again. Thank you!
Peggy N.
06/01/2014 12:00:00 SA
Found Rob on Yelp and was impressed by the 5 star rating. Decided to call him and he was able to fit us in within a few days. He is awesome and totally deserves 5 stars! Quote on the phone was exactly what he charged, which was very reasonable. The heavily stained carpets looked brand new! He is honest, professional, extremely thorough, and hard-working. I will definitely be using him again.
I recently had my carpets cleaned by Rob and he did a fantastic job. He was punctual (actually early as he had a cancellation and he called to ask if he could come earlier). Not only punctual but very courteous and helpful. Told me if I had any problems to give him a call. My carpets look great. I will definitely use him again. Thanks Rob!
John B.
03/08/2014 12:00:00 SA
Outstanding job cleaning my carpets and cleaning and resealing my tile. Rob showed up at 10:00 and was at my home until 7:30. He moved furniture and went over and over the carpet and tile until it was clean. He is a perfectionist. He will stay at it until he feels it is done right. I would definitely recommend I Clean Carpets to anyone who wants a great job. I feel I received a great price also.
ROB IS OUR HERO!! My husband and I had just moved out of our second floor apartment and needed our carpets cleaned like "yesterday". We knew without a doubt, because of the awesome Yelp reviews, and because of a previous encounter with Rob, that Rob was definitely the man for the job. We knew he would be crazy busy, and he was, but still Rob made such a great effort to fit us in his schedule the same exact day I called. Thats unheard of!! He was so sure he didn't want us to be overcharged by anyone else because of it being a last minute job that he agreed to fit us in. He is honest with his pricing he didn't charge us a penny more for this being a last minute job or for it being on the second floor. I paid exactly what I paid for 1 year ago when we first used his services.
Rob is a God send, he really is! Working with Rob was a very pleasant experience, great personality, honest, and his attention to detail is superb!! Rob's been in the game for a long time and you can tell, his work speaks for itself!!! ROB YOU ARE AWESOME, thank you again and again and again!!
Denice B.
08/01/2013 12:00:00 SA
I found Rob at I Clean Carpets here on Yelp a few days ago and he is awesome. Rob is incredibly professional and does outstanding work. I needed our carpets cleaned before we moved out and he was kind enough to accommodate me at the end of the month when he was already slammed with other jobs. Our carpets looked brand new!
Best value for the money, excellent customer service and fantastic results. I would absolutely call him again.
Thanks Rob!
Denice
I found "I Clean Carpets" on Yelp and am pleased to say that the owner Rob did a magnificent job in cleaning my carpets. I called to make an appointment and was pleased to say that I did not have to wait a long time to have the work done. Rob arrived on schedule and completed the job without fuss nor muss. The results were as I hoped for, a truly wonderful cleaning. In the past I used three different carpet cleaning firms. None delivered the results as promised. To be sure I will use I Clean Carpets in the future and will recommend Rob to my friends and relatives. If you are looking for a great hard working local business, I Clean Carpets is highly recommended.
When I first read the reviews for I clean carpets I thought that maybe Robert had a large contingency of family and friends going on here and saying the most amazing compliments to him. After having him to my home to clean an area rug I found out why everyone is raving. Not only does he do an excellent job cleaning, go above and beyond fighting stains, but he truly delivers the customer service portion that is missing in most of today's service industry. Robert called me back and quoted me within the same business day that I left him a message, even though his voice mail said he was booked until January 20thm Rob found a way to fit my cleaning in. I cannot recommend I clean carpets enough. Quality, safety, professionalism, and customer service, all at a very reasonable price.
Jolene L.
06/11/2015 12:00:00 SA
Rob from I Clean Carpets is great. We called on him to help clean our couches after one of our cats decided to use the sofa cushions as her litter box while were out of town. The only way to really clean the cushions was soak them in the tub with the super concentrated enzyme Rob uses. Unbeknownst to all of us (ourselves and Rob), our sofa cushions are made out of some heavy duty double layer foam, which after soaking in the tub, the cushions weighed about 75 pounds each. Poor Rob had his hands full and his muscles pushed to the limit with carrying these cushions out of the tub and to our back yard so they could dry. We scheduled a time for Rob to return to steam clean the rest of the couch and the cushions once they were dry but had to reschedule two additional times because the cushions were taking so long to dry, and this was even with Rob's industrial blower fan trying to assist the process. Rob was always very good about keeping in touch. Sometimes I would hear back later than expected, but it was because Rob spends individualized one-on-one time with each of his clients. Since he had to take such extra time as our cushions required more work than planned, I knew he wasn't flaking on me ... he was simply busy also giving this same customer service and attention to others. In the end, the cushions dried and we were able to have Rob back to steam clean the rest of the project. He even left us a squirt bottle filled with the enzyme he uses for tackling animal urine in case we had any future accidents.
I'm forever grateful to him for leaving us with some of that enzyme ... because the same thing happened again. Now that we know how to get the cushions soaked and cleaned, we did the job ourselves. But in this second attempt, this second job ran us out of the enzyme. When I called Rob to purchase some more, he said to just leave our bottle at our front door and he would stop by to fill it up ... no charge, no worries. Next morning, there was our bottle filled up like he said. I honestly didn't expect to get anything for free, I was perfectly happy buying more of this enzyme magic. But Rob was happy to help out.
We were very happy with the work that Rob does, his time he takes with each client, rather than just trying to rush through to the next job. You won't be disappointed.
Patricia A.
02/06/2014 12:00:00 SA
Rob with I Clean Carpets is amazing! He did my carpets today and they look amazing! I would call Rob a "carpet whisperer" and he really takes his work seriously and takes pride in his work as well. My house had serious pet urine problems from the previous tenant as well as house training my puppies. I got a solid price from him and he really worked within my budget. I should also mention he was here for 5.5 hours today taking years of gunk out of my carpet. I recommend Rob to anyone with carpet problems! He is a really nice guy and even left me a couple bottles of pet urine treatment.
I too found Rob on Yelp. I called to make an appointment and he was able to come out the next morning. Don't judge me but I had some particularly nasty pet stained and coffee stained white carpet. I was moving out of a rental and figured there was no way I would get my deposit back even after I had the carpets cleaned.... That is until Rob showed up, He did an awesome job, was incredibly knowledgeable and went above and beyond the average commercial cleaners that I have used in the past. He quoted me a very fair price before he started cleaning (about half of what his competitors would have charged) and that was the same price I paid when he was done. My carpets looked almost new and definitely better than when I moved in. Rob even checked in with me the next day to make sure I was still happy with the results and offered to come back if I wasn't! Talk about great service! I would definitely recommend him to anyone, and yes I got my entire deposit back!
While searching for a good carpet cleaning service I came upon I Clean Carpets on Yelp. With all the Five Star ratings I figured this guy, Rob, must be the best carpet cleaner around or he has a lot of friends sending in Five Star ratings. After having my carpet cleaned by Rob this past week I can tell you that both are true. Rob does do an incredible job and all these "friends" are new friends he makes by being such a nice guy and doing everything he can to satisfy his customers. He is very proud of his equipment and the service he gives and won't stop until the customer is completely satisfied with the job. I would hightly recommend Rob and I Clean Carpets.
Adam P.
02/01/2015 12:00:00 SA
First off let me say that I did not actually have a service performed by this company so I am merely reviewing the phone conversation I had with rob to schedule an appointment. I was intrigued by all the positive reviews and the fact that several people said they had work performed on the weekends, which based on my schedule is the time I need, and also that according to the website for I clean carpets it states in very big letters that the owner performs all jobs. However when Rob returned my call I was told that not only do they not work on weekends but also that Rob does not perform work in west phoenix and he had another guy for that. Which makes perfect sense and I completely understand, it would be impossible for one man to do it all. But for someone who is so well reviewed for being upfront and honest, I found these two little white lies to be a little concerning. Rob was a perfectly nice guy on the phone and I am sure he does incredible work, just don't believe everything you read.
Update:
Just after posting this review I received a call back from Rob apologizing for the inconsistencies in the information that I received and offering to come out personally on a Sunday to make it right. It is rare to find anybody that is as focused on customer service as this company seems to be. I have adjusted my review to 5 stars just for the incredible follow through, being in the service industry myself I am very impressed. I still have not received cleaning services from Rob as of yet but I will update this review next weekend after my appointment date and let you know about the results.
Mike M.
02/10/2014 12:00:00 SA
Rob was fantastic. He did an excellent job, completely removing an old wine stain and a few pet stains. He cleaned my couch and it looks brand new. The carpet looks awesome. I'll never use anyone else! HIGHLY RECOMMENDED!
Dean S.
12/12/2012 12:00:00 SA
I called Robert to get carpets cleaned before new furniture arrived, he was very accomadating and worked me into a time frame just perfect for me. Robert arrived helped move items that were in the way, sprayed pretreatment then started cleaning. The cleaning was very thorough, going over trouble spots until they were as clean as the rest of the rooms. I expecte the job to take about an hour but Robert spent over two hours doing the best job I have ever seen on cleaning carpets. I was given a lot of tips on keeping the carpets in good order and helping to prolong the life of them. What a great guy doing a great job, thanks again for the good job.
Just had my carpets and tile done by Rob. Best job done by far. I would recommend Rob to anyone.
I decided to have my carpets and sofa cleaned just a few days before hosting a family get-together. Thankfully, Rob was able to fit me into his busy schedule. He was extremely professional, on time and did an amazing job. I would definitely recommend him.
I couldn't be more happier with Robert's service. I called him on Wednesday afternoon and he was able to come out first thing the next morning. He was very quick, professional, and honest! He set up guards around the walls and appliances to be sure not to damage anything in the home. We had a large entertainment center broken down but forgot to move it out of the area that was being treated. He was helpful and started helping us move our own furniture! So nice and so not necessary!! He was able to get the pet stains out of the carpet and gave us a great deal for cleaning the whole house (1,748 sq feet) - we are so pleased with his honesty, hard work, and competitve pricing. He even showed us (after confirming we already ate our breakfast!) what he was able to pull out of our carpets. BUCKETS of YUCK! We will be calling and recommending Robert to all of our family and friends. Thank you so much for such a great experience!
Amazing!!!! Robert returned calls quickly and managed our expectations on his arrival time! Our furniture and rug looks great!!! He took extreme care and time with each piece! We also had our vents done! We are extremely happy with the results and his professionalism! Highly recommend Robert!!!
Cindy H.
10/09/2013 12:00:00 SA
I signed up on yelp just to write this review. I really just wanted to get our tile cleaned, but I thought at his price I'd get the carpet cleaned also. Our carpet is shot. Embarrassed to have people see it. It's old, has dog stains..... We've had a big name co come out and clean it several times. When their done the house always smells & the carpet looks bad again in about a week. Robert came out several weeks ago, & even though he was running late (due to a problem with equipment ), he took his time, didn't rush. Carpet still looks awesome!!!!! Tile looks great!!!!! So impressed, you almost don't want to recommend him out of fear he'll get to busy & will start cutting corners. Robert, as long as you always do such an excellent job, I will keep recommending you.
The 5 star reviews are all true! Rob was friendly, honest, service oriented and really knew his stuff. The price was reasonable and best of all, Rob gave ma a quote on the phone and stuck to his estimate. My experience has been that many I get a quote on the phone and then the price changes once the cleaners are in my house (and they see that I've already moved furniture etc to get my carpets cleaned!). The carpets look like new again. I would definitely use this service again.
It has been a while since I have gotten my tile or carpets cleaned. I lived in a two story house with a roommate and a dog, and the mess that has generated throughout time had progressed. I heard of Robs business through word of mouth, and the work he completed really shows his professionalism. He completed my whole house in a reasonable time and his prices were acceptable. When I first met him on the phone, I got everything I needed to know. Rob made it very easy and I could tell through communication that he has a lot of experience. On the day of my cleaning appointment, he notified me minutes before he was going to arrive for me to plan accordingly. He was very polite and respectful of my furniture. Rob was dressed properly and the materials he used show he is not a frugal business owner. Everything seemed to go very smooth and simple. I never had to negotiate with him over prices or had to keep an eye on him because he is a stranger. Rob works fast and efficiently. I never knew my tile was so disgusting until he cleaned it. I swept and mopped my tile once every week, so I figured it was clean but clearly it wasn't. He cleaned it spotless and it looks amazing! I can actually see I have grey grout now. All the grease stains on my carpet were completely eliminated. I do recommend him especially if you don't know much about carpet cleaning.
I contacted I Clean Carpets due to the good reviews on Yelp. Rob quoted me a great price on carpet cleaning for two bedrooms, and was able to schedule me in on a weekend. When he showed up, he noticed I was working on the grout on my tile floors. He offered his cleaning services on the tile as well, and gave me a great deal. Saved me from more hours of scrubbing on hands and knees! He got it all knocked out in about an hour, and the floors looked great. I will definitely call on him again!
George P.
04/05/2013 12:00:00 SA
I don't know what to add to what's already been said. Robert is professional, thorough and meticulous. Great service and a fair price. He did my carpet and my tile. They look awesome. No need to look anywhere else. I will use him for all my carpet and tile cleaning needs.
They did an excellent job. The people that lived in our home before we did destroyed the carpet. It looked disgusting! The stairs were the worst. I clean came out and did an excellent job. The carpet is perfectly clean, including the stairs. I swear, they must a magic cleaning solution and technique. Thank you so much!
Scott N.
03/12/2013 12:00:00 SA
Called in an emergency situation and he made time in his busy schedule to help me out in a bind. Took extra time to be sure the job was done right! Saw his reviews on yelp and took a gamble that they were not paid to post a positive review. I can say this service and these reviews are the real deal. This is an awesome service and company! Paid a little more than a coupon discount with another cleaning service, but it was worth every penny. Thanks again for all your help!
Casey K.
06/10/2013 12:00:00 SA
Phew! I called Robert this morning after reading his reviews on Yelp. He squeezed me in by 11 am! Our aging dog peed on one of our bedroom carpets. Ew. Robert got out the blacklight, identified the spot, and went to work. The good thing about this company is that when you call, you talk to Robert. The guy who shows up at your door is Robert. You're dealing with one reliable guy who takes his work seriously. Even better - he quoted me a solid price over the phone, and that's the price I paid. While I'd happily call Robert again, I'll be even happier if I can keep my dog from EVER peeing on the carpet again ;)
Rob and his assistant cleaned my carpets and chair last night. It is the best carpet cleaning I've ever had. The carpets look like new, as does the chair. My wife was so happy she remarked that maybe we don't need to replace the carpets like she thought we might. I will use Rob again and recommend him to my friends.
Steve B.
07/08/2015 12:00:00 SA
I always read Yelp reviews before I hire someone to work in my home, but this is the first time I have ever written a review. So a company has to be darn good to get me to write a review. We needed to clean seven large, high quality oriental rugs. One of them is very old, and gets heavy wear. And, we have four rescued cats who live with us. We checked out several companies, including the big chains that advertise on TV, radio and the internet, but most of them have limited experience and just want to get your money and go home. We also checked out the specialized rug cleaning services, but they are very expensive, and wanted us to bring the rugs to them. We decided to hire Rob and I Clean Carpets to do the work, and we are very happy with the results. Rob has a great deal of experience in cleaning carpets, and he knows what to do and what not to do. He is courteous, thorough, dependable and honest. He called to confirm our appointment time, and showed up exactly on time. All the work was done in our home, with no need to carry the rugs somewhere else. The work was completed at a fraction of the cost of other companies (including the national chains), with no hidden fees and no extra charges for things that don't work and you don't need. The rugs were thoroughly cleaned, with no residue, no chemical odors, and no stains that return a few days after cleaning. They look as good as new. He gave us booties to wear while the carpets dried, as well as free spray bottles of spot remover and pet odor treatment. This is a great local company, and Rob gives you personalized, professional service. We highly recommend I Clean Carpets. You can't get better service or a better price than this.
I called I Clean Carpets about 2 weeks ago. I left my name and number and the no one called back. So, I called again the next day and talked to someone named Rob. He said he was busy, but would call me back that evening around 6 and if he didn't call, to call him. I called him around 7. He agreed to come out and clean my carpet between 9 and 10 am on Nov. 18. Well, he hadn't shown up by 11, so I called and left a message asking him what the deal was. He never called back. I called again about 1 p.m. and left another message and then proceeded to call another carpet cleaner. I will never again call I Clean Carpets and I will tell everyone I know that this is NOT the company to call. I am so disappointed as the reviews seemed to be so good.
s g.
02/03/2013 12:00:00 SA
Robert was super quick and efficient. I can't add anything more than the other 5 star reviews have already stated. He cleaned my Goodyear home in preparation for a rental, and I'll use him in the future every time we change tenants.
The rebel carpet cleaner. Did a great job on my carpets at a great price. Fast, complete and even left me a bottle of his maguc potion for spills that may come later. I am strongly considering him to do my tile floors. Great job Robert.
France M.
11/03/2012 12:00:00 SA
Use "I Clean Carpets", you will not be disappointed. Rob the owner/operator is detailed and thorough to a fault. And he really had his work cut out for him; honestly I didn't think there was much hope for my carpet . Now, I can't believe it looks this great! I have never enjoyed such great service for the price. I feel so fortunate. Rob is a super nice man. Five stars + Highly recommended.
I chose this company according to the reviews I read on yelp. I am so glad I did! We recently had renters move out and their dog must has used the living room as it's toilet. The smell was so bad it burned my nose every time I walked into the house. We thought we were going to have to replace the carpet $$. I called Rob hoping for a miracle. He and his company were amazing! He was friendly, honest, and very experienced with cleaning pet urine out of carpet. We chose to have the carpet cleaned throughout the entire house. My carpets looked brand new again! The smell was gone! Rob gave me a bottle of enzyme spray just in case the smell came back. Well after 1 month, I could still smell urine, slightly. I called Rob and he took the time to direct me as to what to do. He also guaranteed that if the smell didn't go away, he'd come back out and try again. Now that's customer service and dedication!!
Richard F.
08/02/2013 12:00:00 SA
Unfortunately Rob cancelled our appointment set up for Saturday. He rescheduled for Tuesday. He did a great job besides this inconvenience.
Daniel S.
06/10/2013 12:00:00 SA
Absolutely hands down the best carpet cleaner I have ever had. Not only did I pay exactly what he quoted me on the phone but no up sell either. My carpets are cleaner then anyone else has ever been able to do by far. Very friendly and professional already referred him to a friend who was very happy as well!!!!!
Jerry S.
01/06/2013 12:00:00 SA
If I could give Rob 6 stars I would!!! He is that fantastic. I called Rob on a Saturday morning and told him that I wanted the tile, carpet and one couch cleaned. He booked me in that same day. He was extremely prompt and arrived when he said he was going to. I even got a phone call to let me know he was on his way. The price he quoted me on the phone was very close to what he charged me and true to his word there was no up-sell. My first impression of Rob was very positive. He is a very nice and personable guy and let me tell you, a very hard worker. I love people that take pride in their work and do their best job each and every time. That is Rob. The job at my house was bigger than I thought. Rob spent over 35 minutes alone doing the carpeting in just one of my bedrooms. Amazing dedication to his craft, and oh my the carpet had never looked so clean. He also did my fabric couch and it now looks brand new! The tile floors look equally fantastic. When I woke up this morning and walked into the kitchen I could not believe how clean everything looked. Hats off to you Rob, you clean as well if not better than my Mom and that is the greatest compliment I could give you. I highly recommend Rob. In fact, I am going to give my Mom a call and have her use Rob to clean her tile and carpets.
Steve W.
12/06/2012 12:00:00 SA
This guy is GREAT! After reviewing all the good reviews on Yelp I called him this morning to see about having him come to my daughters house in Scottsdale to clean her tile and carpets that had been soiled by recent remodeling. She is expecting her second child and is close to her delivery date and I hoped we could get the cleaning done for her before the baby came. Well Rob answered quickly, inquired as to what we needed, agreed a price and told me he could be here in 45 minutes! 48 minutes later he rolled into the driveway and the fun began. He doesn't drive a fancy rig but he has good equipment and when this is operated by a guy motivated to do a good job it equals a job well done. My wife ( who can be hard to please, truth be told) liked his work so well she asked him to stay and do the carpets and furniture in our motorhome. All the work was done very well and delivered with a smile. He even cleaned an extra room and a closet that we had not included in our deal and without charging us extra. You can't go wrong with Rob if you want a square deal, good service and a clean job!
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