Arizona Flooring Direct

We had the most incredible experience here with Michelle. We were just beginning our search for new wood laminate when we happened to go into the store and found the most helpful, informative, enjoyable salesperson to greet us. She listened patiently, offered some great thoughts for consideration, sent us home with several samples (that helped us see we were WAY off), came to our house to measure - after hours based on our work schedules - gave us a GREAT price, offered spot-on design consulting (we weren't even thinking about baseboards yet! And a diagonal pattern on the landing? Brilliant!) and shepherded the installation every step of the way, including troubleshooting quickly when small issues arose. She communicated constantly and exemplified customer service in every possible way, turning a big project, and a sizable investment, into a pleasure. She truly went above and beyond for us, and there is nowhere else we would even consider going for any additional flooring. Plus, we could operate via text which I LOVE.

Highly, highly recommend!!!

AZ Flooring Direct did a great job on my flooring job in Phoenix AZ.  We had wood-look tile laid throughout our entire house.  Jim at the Thunderbird store was great and really helped us pick some good options for flooring and grout.  He explained all about the tile, and how the install process would work.  They were able to schedule us within a couple weeks, and were flexible when we needed to push out a day.  The crew was GREAT...they were on-time or even a bit early every day. They cleaned up after themselves every day, and they were super nice to myself and my wife.  The flooring turned out great.  We've been living with it for about two weeks now and absolutely love it and would definitely recommend AZ Flooring Direct to anyone looking for flooring or tile work.

Had a bad experience here.  Contacted the owner for help. He NEVER followed up as he said he would. I wouldn't work with them again.
They have a terrible customer follow up. I never received an itemized receipt and it appears that everything they sell since they stock very little is considered "special order" so is non returnable
Find another tile place
They say they are a percentage off.  But they're a percentage off of their made up prices so not really a deal!

Terrible terrible company to work with! I was actually referred this company from someone who worked with them so I took a chance.

If you ever want to be more frustrated with a company then this is the one. I had a terrible experience with getting my floors done with them. Michelle is a great sales person but after she sells you what you want don't expect much after that.

I was never told that they subcontracted out and I even asked when deciding to go with their company if they had their own guys working for them and they were obviously dishonest. The subcontractor they hired, Manny, did not make me aware of the extent of what my concrete was like prior to laying the tile. I get a text Thursday morning saying he did this amount of work grinding the concrete and used this amount of red guard to seal it and  I needed to write him a check for $515 dollars. Prior to him doing this I discussed with him via telephone I need pictures or I can come by to see what work needs to be done so I have an expectation of what needs to be done. I contacted Michelle about the situation and she texts me:

"Manny is for tax purposes a subcontractor but he works exclusively for us. That is why we let you pay them directly for any of this unforeseen floor preparation we do not make any money on this. Did he show you the cracks in the floor and explain what he is going to do? It happens occasionally and if I do not address these cracks your floor is going to fail. I promise you that he is not taking advantage of this situation. He does not want to lose his job over such a small amount. If you would like I will be happy to contact Scotty the owner and he will come out there to explain everything and also take a look at it."

I didn't hear one thing of course and he did the work then laid the tile over it. I was so angry about how Michelle belittled the amount of $515. It may not seem like a lot to her but that's a lot to me! I spoke to the owner about my concern about it and how this angered me. Scott proceeds to say that he went by my house and saw what was done and believes it was correct. We compromised on the price and I thought it would be end of my troubles. Of course not..

I checked on the work the next evening and saw that he changed the look of one of transition/deco tile in a doorway compared to three other doorways. I didn't understand why he would do this and not inform me so I called him. We discussed it and I said I would like to see my options before you decide to grout this down because it didn't make sense that one doorway looked different from the other three in the same hallway. He says to me he will show up the next morning between 6:30-7 and if I can come by we can discuss it more. At 6:40 I get a text from him saying he will be later in the morning and will let me know when he is heading over. Around 11, I am getting peeved waiting so I call him..no answer. At 11:30 I show up to my house and see the floor is grouted down including the doorway we discussed. On top of that he did such a bad job that there were so many hi-low spots and sharp corners that you could instantly feel when walking across. I marked every bad spot with blue tape that my floors looked it had blue polka dots everywhere. I called him and called him while I was there, I even called Michelle, and no one ever returned my call Sunday or Monday, and I didn't hear from Manny until Tuesday around 10:30am. I was unable to answer him or talk to anyone due to a medical treatment and had to have my mom help set things straight while I was in a clinic getting treatment. The frustration of having to hear from my mom while being elsewhere was stressful enough. Needless to say Manny was no longer involved with my floors after getting the general manager and many others involved. I had to get my floors redone in many places by another guy named Junior they brought to finish the job. He was better to work with but I still had to point out some things I was unhappy with. I had to push back deliveries with two company's for another two weeks and delay another floor company from refinishing the other tile I had in my house for another week and a half.

My time and money are precious to me and this company didn't understand that at all. I have never been more stressed out over what should've been a smoother process. I don't think I need to say it but I DO NOT RECOMMEND working with this company. Save yourself the hassle and money.

The sales staff is great here and the purchasing process was easy to get great value.  However, the installation was a total pain and very very poorly managed by the PM Gabriel.  They over ran their schedule by double, charged costs that were not part of the original quote, never returned my phone calls, and were impossible to get a hold of.  I was lied to by the PM numerous times on completion dates, work to be done, and any return phone calls I was promised for status updates.  I would recommend buying tile here but NEVER have them manage the install.

This is the 2nd time I have used AZ Flooring Direct and there will be a 3rd and 4th. They did my living room and kitchen and my floors are beautiful. They are going to be doing my shower and eventually replacing the carpets in my bedrooms. My brother also had them do his bathroom after he saw my living room floors. You can't get a better price for the great quality they have. I have worked with Jim and Scott. They are both great people and can help with colors and design. I did a ton of research before I went with them the first time.

I will post again when the shower is complete.

This started out so good, but they dropped the ball. Manager Jim Pollack was great. Super nice, really informed, and found the perfect carpet for us. The problem is with installation. They didn't finish the job on the first day and now, to weeks later, we still don't have our last closet done. Installation manager Gabriel is a terrible communicator. He doesn't return calls and no-showed to finish the job two days in a row. Absolutely ruined what had been a good experience.

Arizona Flooring Direct beat out Lumber Liquidators on price and service.  We are 100% satisfied! They provided a superior product to that of other flooring companies. We appreciate Scott and his team and highly recommend them to anyone looking for new flooring.

We purchased tile for both of our bathrooms from here and couldn't be happier. Customer service was great and owner Scott was very helpful. We will be back for any additional flooring needs.

I am happy for the reviewers that had such great experiences.  Mine was not.  I will say that the prices on tile were the best we found for the quality.  At first, we were going to use our own installer that has worked on several of our flip houses.  We changed our mind and received quotes from 3 installers including Flooring Direct.  Although their bid was not the lowest, we decided to give them the job.  We were told that was a good decision because their installers know how to lay the plank wood-look tile using the thinnest (1/16") grout to make it look like real wood.  This was an entire downstairs, 1700 square feet of tile.
When the installers arrived, the first words were, "we were told this house was empty".  No, it is a house with inhabitants and furniture.  They started the job.  I asked them if the grout was 1/16" as we had been told several times it would be.  No, it was 3/8".  They said 1/16" was not a good idea.  We settled on 1/4".  When I called the salesperson to discuss this discrepancy, my phone calls were not answered.  I called the Thunderbird store.  They did not answer the phone for several hours during normal business hours.  I finally called Scott, the owner.  He said that he would stop by the next day to make sure all was going well.  Unfortunately, after a few tiles were installed, we discovered that the tile was the WRONG COLOR!  I called Scott to let him know that he shouldn't come by as nothing was done.  He reassured me that he would come by at some point as "he always stops by on big jobs to check on them."  Well, I never saw his face.
Two days before the job was done, I received a call from Scott stating that he was trying to get an "authorization" from my bank for the remaining balance (half the cost) but that my account did not have enough money in it.  First of all, the job was not completed.  Second of all, I did not tell him i would be using that same account or card for the balance or give him permission to charge my account.  I have several checking and savings accounts and transfer money when I need to.   It turns out that it was not just for an authorization, he had taken all the money out of my checking account.  As usual, I could not reach him so I left a message that he was not to run any additional charges until the job was done and he had my permission to do so.  Of course, he did not follow my instructions.  I found out from one of our other vendors (this was a total kitchen remodel as well) that this might be against the law.  He said he is only allowed to keep the last 4 digits of a card number.  I am investigating to find out if this is true.  I called to discuss this with Scott but his mailbox is often full and no messages can be left.  I can understand why he doesn't want any messages.  
The floor looks o.k.   There are several high and low spots.  I don't think it was a stellar job compared to others we have done.  
Good luck if you decide to use this company.

Had a very good experience with Maria while finding a high quality remnant carpet piece for our great room.  The price was great and Maria later even chased down a missing small piece of carpet out for binding and did that late on a Saturday afternoon.  Will shop there again.

Scott and his team are fantastic! We cannot say enough about how great they are! We purchased both tile and carpet from Scott and are very pleased with the results. They are true professionals who stand behind their work and work very hard to ensure you purchase the right product, and that you are pleased with the results. Scott and all his employees are the best, you can not go wrong with this company!

We had two construction projects done by Arizona Flooring Direct.  First project was in October.  The experience was so positive that we decided to use them again last week.  We received a great price on the tile which we love and the installers did a great job and the project was done on time and there wasn't a lot of clean up afterwards.  We would definitely recommend this company to anyone that is looking for flooring.  Great customer service, follow up and guarantee.  We love our new tile floors!

When searching for flooring options, this is the place to go! My husband and I recently purchased a home that was in need of new flooring (both laminate wood and carpet). We went to several local places (even family friends who have a local company in Scottsdale) as well as a couple of national/well known companies for several weeks before choosing AZ Flooring Direct. The reason for our decision to go with this company was the no pressure sales we received from the minute we walked into the storeroom. Jim is amazing, knowledgable, friendly, and gave us some great advice. He was very patient with us as we had a lot of questions since this was the first home we have purchased and the first time we had flooring done. The man that installed our flooring, John,  was incrediably professional. trustyworthy (we even left him at our house alone, as my husband and I had work conflicts). He performed the installation as if he was doing work on his very own home. VERY impressive!

It has taken a while to post this review on here because we have been so proud of our new floors that we have been showing them off to everyone:)

Thank you AZ Flooring Direct for making our (almost) 20 year old home beautiful and modern!!

Pro Floors did a excellent job.  Good service, honest, and suburb job.  We worked with Mike and he could not have be nicer.  We love our hardwood floors and will use them again!

I can't say enough good things about the experience we had purchasing our carpet.  I requested a quote online after being referred to them by the company installing our walk-in closet.  Scott came out to our house with carpet samples which made it incredibly easy to make our decision.  The prices are very reasonable for a quality product and we had the carpet installed one week after purchase. We couldn't be happier!  The installers took great care in removing the old carpet and reinforcing the floor before installation.  Our room looks beautiful and I would highly recommend AZ Flooring Direct!

We purchased carpet from this establishment. Cost good, polite. But now 8 months later wear of carpet not good at all. There are only two adults in the home so no real wear and tear. Carpet is almost top of the line, not cheap. Demanded someone to look at carpet, person they send out stated it was not wearing well and if you does have doesn't stay good when walked on LOL. Do vacuum three times a week and more or less don't walk on if you want it to look good. DONT BUY IF YOU WANT NICE LOOKING CARPET LONGER THAN SEVEN MONTHS.

We own a Tri-level home. On 11/5 we had a serious flooding in our upstairs bathroom which flooded 2 bedrooms hall and staircase, then flooded through family room ceiling and destroyed all carpeting for the above and drywall ceiling and carpeting below. By the time we went through the restoration process; drying out --eliminating mold potential etc.; we were totally exhausted & due to the holiday season very pressed to get bids etc so we could finalize our insurance claim and get the restoration process completed before end of year. By the time we were ready to replace floor covering it was 2 weeks before Xmas ! We shopped Home Depot , Carpet Closeouts on Cave Creek rd. and also had an independent contractor bid the labor only, with us buying the material. We wanted to upgrade the downstairs family room to tile or laminate as this was the second time that area had flooded. However, after trying all options, we just couldn't make the budget work to do this. Then my wife just happened to stop as a last resort at AZ Flooring Direct on T-Bird (near our home) . WHAT a game changer ! The Mgr- Jim Pollock really worked with my wife to the point that not only were we able to upgrade to a higher quality tile than any we had priced---but it was .40cents per sf cheaper ! The carpet was a better quality for slightly more cost than we had seen. The clincher was that their installed price was about 25% less ! And they could guarantee completion before the end of December. On 12/12, we gave Jim the order----and due to what he had saved us in material & labor cost, we were able to also replace the carpet in our MBR,( which was NOT part of our flood claim), and still stay within the claim settlement we had received from our insurance co.. On 12/21 they began installing the tile in our below ground family room. There was no way to move out the large pieces of furniture---which meant doing 1/2 then waiting to set & grout then move all over to the other half. A LOT OF LABOR !!  Martin and his father were the installers for the tile. They worked over 22 hours to get the job done ! It was a beautiful installation of a hexagonal shaped room ! Right behind them on the 23rd, Fernando and his crew of "magic carpet installers" came in and installed all 3 bedrooms & two stairways , in about 6 hours, including removal of all old carpet ! The whole job is absolutely beautiful ! Their craftsmanship and courteous, "we want to please you" attitudes were all so special. They also left us extra tile & carpet for future repairs.
So after 6 weeks of a disaster, Arizona Flooring Direct gave us a "Christmas Miracle" !

Thanks to Jim Pollock, Martin & Father, Fernando & crew, Gabe in scheduling & Scott the owner------HAPPY NEW YEAR !!! WE OWE YOU ! WE WILL RECOMMEND YOU; WE WILL BE DOING THE REST OF OUR HOME AS SOON AS WE CAN AFFORD----WHO WE GONNA CALL ? THE FLOOR BUSTERS AT AZ FLOORING DIRECT !!
Sincerely with Best Personal Regards,
Gary & Mac B

We needed to replace our carpet in our living room due to dog mishaps and looked at quite a few companies. Michelle was not pushy and let me take a sample board home so my husband could look at the colors also. They had the best pricing on the same quality Mohawk carpet as other retailers. She did take a little bit to schedule the installation after we paid, but not a huge issue. Fernando and Tiger did a great, clean and fast job installing and Michelle was even able to save us a little more with the way the split in the room was done. Overall I would go with this company again. We did this last July and our carpet is still in great shape. She also gave me tips on how to clean the carpet if there is a spill. We have gotten compliments and have been asked who did our carpet. We have recommended this company to many..

Jeff is the best...! He estimated our project, made logical suggestions, and made sure we purchased everything we needed all in one trip. No need to return to buy extra pieces, no need to return anything, just a perfect experience. Thank you!