Best in Phoenix AZ

Be careful who you choose as a pool service provider.  That's all I can really say.  Still not happy about my pool!

Received great service in the beginning.  They sent someone out right away to evaluate a mold situation under my kitchen sink.  Tyler arrived right on time and was incredibly informative and courteous.  He did let me know that it would be a a few days before I would received the estimate, so I expected a small wait. A full week passed - nothing.  I called to follow up the beginning of the next week explaining that I wanted to go with them, and hoped the delay had been a misunderstanding (typo in the email, went to the wrong person - anything).  Tyler answered the call and seemed genuinely surprised I had not heard anything.  I explained I checked my spam folder, trash, etc., but had received nothing. I was assured the estimator would reach out to me that day via my mobile.  Again - nothing.  They must not need the business or need to replace their estimator (or perhaps hire more).  Either way, it's a shame.  An excellent on-site crew to start, but the office lost the business.  Starting my search over again for a provider.  Huge waste of time.

UPDATE: Adding a star based on the immediate responses received here and in email to this review. Though I had already selected another provider and thus can't speak any further to the experience with ServPro, I do greatly appreciate their willingness to look into customer concerns and try and make it right.

Great work, Aaron is a very reliable gentleman. His work is very efficient and he gets things done in a timely manner.

Always great service! Was able to get me in for a last minute job to clean our tile floors. They do very good thorough work at reasonable prices.

Still great service, clean after clean. I just had them come out and clean my office and was impressed with the size of carpet cleaning machine. This thing is huge and it's in a giant truck. Carpet dried as always very fast.

I had them put some scotch guard in this time so hopefully it will stay cleaner as they cleaned my high traffic areas.

Fantastic tree service! I had to locate a new tree service as my last one went out of business. Ed and his team did an incredible job trimming all the trees in my yard at a very reasonable price. I highly recommend them!

Tom & Alicia are the best!  We had a long time leak behind the wall in our master bedroom shower. When we finally discovered it 1-800 came out and got everything drying out and safe for our family in hours.  You can tell they really know their stuff and make sure all the remediation is done properly.  A true small business looking out for their customers.

These guys are amazing! I needed a inspection and moisture test completed after water damage occurred in my condo and Daniel was extremely helpful, giving me exactly the information I needed to provide the HOA. Alex who was sent to conduct the inspection was great, super friendly and very knowledgable! Would highly recommend to anyone looking for a restoration company!

Had a roof leak after roofer fixed the roof.  The roofer was slow to send a water extraction crew (few days).  AM/PM was on-site in an hour, got everything wet removed, put dehumidifiers and fans in.  In few days, it was like it did not happened.

In April, 2018 my elderly mother experienced extensive water damage involving both of her bathrooms and toilets and much of the carpeting in her house.  The entire restoration process took several weeks, during which asbestos was also discovered.  Multiple companies were involved in getting everything back to normal. The work that ServPro did was excellent.  All of the ServPro employees were punctual, professional, and very committed to making things exactly as my mother wished.  Additionally, ServPro acted as general contractor, interacting with all of the other companies and, at times, the insurance company; coordinating the scheduling of the different contractors; serving as the single point of contact with me and my brother; and following up with us at each stage of the process. We would particularly like to thank Jeff and Anthony, and highly recommend ServPro of Sun City / Sun City West / Southeast Surprise.

If I could give these folks ten stars, I would do it in a New York Minute. They were nothing short of amazing - from the first moment I had a conversation with them (Angela's about as caring an individual as you will ever find), to the last walk-through after they were finished. Efficient, thorough, comprehensive. Can't say enough good things about them.

A/C had leaked water into my ceiling, Puro Clean was able to come out the very next day. I was very impressed with their quick response. Sean was very friendly and professional. Will use their services again when necessary. Highly recommended!

We had a crack in our interior bedroom door which required the door to be replaced. After trying to replace ourselves, we called a professional to help. Stan was kind, professional, and managed expectations very well. Would definitely use his service again.

Robert and his team I would give 10 stars if I could! Robert is 100% committed to doing everything by the book and backed by honesty and integrity! If you have a loss and need his services don't hesitate call now!

The guys were great! They were not able to do the job when they first arrived because the PD had not yet arrived. They waited for 8 hours before having to call it a nght. When the PD arrived, I called them and they came back. It was already 12 midnight! They were professional and very friendly

Found out recently that I have a leak in my master shower (shower pan) in the 2nd story condo unit that I own/reside. Called the home warranty company... they sent a plumber this morning, since there is some water damage to the ceiling of the unit below mine that I'd like to get fixed ASAP. The plumber was average, neither good nor bad, but diagnosed the shower pan issue, and referred me to Drylux for Damage Restoration. Devon from Drylux was here within the next hour and was ABSOLUTELY AWESOME! As a young adult, I've never had to deal with demo/construction/renovation issues before and was feeling slightly overwhelmed. He sat with me for a full 30 minutes, shared with me what to expect, was very honest, and never made it a sales pitch, but was also so incredibly diligent, knowledgeable, and kind that I would never have even considered using someone else. He got on the phone with the owners of the unit below mine, told them the problems, what to expect, and was very kind to them, as well. He then had to send his technicians out to install the dry out system in my master bathroom where the leak is. They came same day, gave me a 30 min. curtesy call, arrived on time, and were in and out in five minutes. They were also extremely kind and knowledgable. I haven't even had construction start and I can confidently say that there is no one else I would recommend for a bathroom remodel/damage restoration job. They can do it ALLLL! I'm thrilled and relieved. I'd give ten stars if I could. I will be using them moving forward in all of my future homes, without a doubt. Thank you Drylux! Your customer service and knowledge is unmatched!

Terrible service and misleading. We had a huge plumbing issue. Plumber gave us their name to do cement work. They led us to believe they would work with insurance to get much of it paid for.  They did nothing on that. 2 day job took two weeks. Work was shoddy. Works did not show up until 10-12 every day. Management did not keep appointments. We h as d to have them tear 1/2 of it out and redo it. Had to make threats to get them to finish. NEVER USE THESE GUYS.