Best in Columbus OH

Great business, very professional from the receptionist to the installers. We are so thankful we found these good people! Keep doing what you do!

It is good that they where a mask. My sink works good now they fixed it my favorite guy is Brent

My family and I purchased a home last summer. We knew going into it there was work to be done but what we didn't know was that the sewage lines from this home were about to collapse with several broken tiles. We called another local company who at first was very responsive but over time we kept getting excuse after excuse as to why our plumbing still wasn't fixed...finally we had had enough and called Joe's. Within a short amount of time they were doing the work the other guys talked about and getting our home back to running smoothly.

We are thankful for the honest, valuable, work they provided. Each of the people we dealt with were certain not to track dirt into our home and they couldn't have been better with our kids.

Joe's is a local, family business I am confident and happy to recommend to anyone and everyone.

This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner.

After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not.  Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured something down the drain to cause the clog.  No one in my family poured anything down the drain or touched it after D & L left. Drain master replaced the PVC pipe D & L installed, and everything worked great. D & L refused to refund the $184 I never should have been charged, as I did not cause the issue Drain Master fixed.  D & L was also not upfront or transparent in communicating that they intended to charge me $184 for what was roughly 20 minutes of Drain Master's work.

D & L Plumbing billed me for three hours of their labor for this job. When I saw the bill, I knew this was not correct, and inquired as to whether I was billed for when they needed to go back to the headquarters for needed supplies. I was informed that I was not charged for the trip to and from the business location, but that the workers clocked four hours but worked three at my house. While I did not watch the exact start and finish times, I received a text that D & L was on their way to my house at 1:16 PM. My wife arrives home from work no later than 4:20 PM, and they were already gone when she arrived. I was told that an hour was taken out for travel time to get the equipment, but that is not possible. I should have been billed for two hours of labor and not three, but they did not refund this hour.

D & L also sent out two technicians when I only asked for one.  The second gentleman appeared to be learning, and I did not agree and was not asked if it was okay to pay for someone's training time.  The trainee was a very nice guy and will probably be a great plumber someday, but the bill was deceptive, as it did not itemize the second technician's charge.  This charge was removed when I complained about it, but I never should of had to do that.

I found trying to resolve the billing issues in a reasonable fashion very frustrating, as the person I was interacting with was not at my house and was essentially telling me I was wrong when he was not there.  I did not appreciate essentially being called a liar when I was here and saw what happened.  The main D & L technician was great, but I do not trust the management or their billing practices.

I called this company because I needed a faucet replaced, they were quick in getting the quote, they also were late both the times they showed up to my house and they didn't bother to inform you that they were running late. Then when the faucet was replaced in the bathtub, I noticed that the caulking was already cracking so I called them, and they have been ignoring my calls and not showing up twice as they promised. They charged my a $195 for this and I am getting frustrated because I can't even get a hold of anyone.

He refused to work on plumbing due to sewage smell. The reason i called him was to fix the sewage so it doesn't smell. He was also 2 hours late for appointment.  Bad service all the way around.

I called them several times to to tell them my faucet was vary loose n moved in n out n left to right. They kept telling me they would call me back and never did. I would NOT recommend them to anyone

They have helped me time and time again, from little tasks like fixing a shut off valve to replacing my drains. They are a small company so it took them some time to get here but when they did my problems were fixed fast.

This is my go-to place for plumbing issues. They charge $160 for the first hour and then charge $100 for each additional hour (billed in 15 minute increments). They will tell you this when making the appointment. Depending on the time of day I can get service the same day or the next one.

They've unclogged sinks and run a snake through the main sewage line. With each visit they've explained what was causing the issue and offered me ways to keep prevent it from happening again.

We've lived in Marysville for almost 28 years -- The Rooter Works and Drains clearly hearkens back to the days of , not what can we sell you, but what do you need, AND, how can we best assist?  Today I called and Danielle provided an expeditious response to a request, asked for a quote, and was able to resolve our issues AND, with a quick consult from the plumber (Brandon) I identified how I could resolve another issue on my own (and an offer from Brandon to come back if I needed a hand with it.  Alex and his team are assuredly carrying on the fine tradition of Bunsold Heating.  Highly recommend.

I guess all good things must come to an end. After a few good experiences we scheduled them again for the annual snaking of the drain.

The first appointment they cancelled a couple of hours before the appointment, they said they were stuck at another job - it happens.

Rescheduled for a few days later, they showed up and said they would not move the appliances to get to the sewage line [they always did this in the past]. Then they said only Mike could move appliances.

So we rescheduled for when Mike got back from vacation. Then just before Mike was supposed to show up, Mike called and said he wouldn't move appliances anymore either. Thanks for jerking us around for 2 weeks.

We called Handley to fix a leak in our pipes and he came out, said he fixed the issue, we paid him $80, and he left. Then we checked, and the pipes were still leaking. He came out three more times in attempts to fix the leak. Each time he left he said that he fixed the issue, but after laying down newspaper, we found out he had not. The leak kept changing location. Finally we got fed up with his inability to fix the leak and how disorganized he was, so we called Russell Strouse ((614) 496-6694) who was able to fix the leak in 30 minutes with no issues--he's great! I called Handley and asked for a refund, and he refused. I will never use his services again, and I recommend you don't either.

Showed up 6 hours late, said he fixed my toilet but an hour later it was worse than before. When I messaged him about it he made a racist comment about how we should be lucky we're allowed to have private bathrooms.