Best in Columbus OH

I went down to my basement this morning and water was coming out of the ceiling. I called 25th hour and they had someone out in about 40 minutes. The first place I called offered an appointment tomorrow afternoon.  I would have floated away by then. The guy who came out was able to find the issue fairly quickly. He explained it to me thoroughly in case it happens again. He was also very polite and personable.

Very responsive over the holiday when no one was working! Prompt and fixed the seal on my toilet! Would recommend him for a great job! Will use him again!!

As it relates to Brian Stafford plumbing, we have had excellent experiences with their services. Specifically Tyler, who is both proficient and professional! We have had Tyler take care of our plumbing issues on a number of occasions and know we are in competent hands when he comes to the door. So...great work Tyler! I would hope that your company recognizes your worth! Give that man a raise!!!

Thanks,

Steve & Donita Murray.

When we first moved into our house we had a cooling issue. When we called our home warranty company they sent out Reliant Mechanical. After that first visit we knew we would stick with them. Our technician was not only professional and good at what he does, he was very personable. The company has always provided great customer service and I recommend them to anyone looking.

Would like to thank this company very much. They came out Today for a service call for my parents, and I was unable to be there during the visit. However, it was not necessary for me to be there as the technician was honest, and did not try to sell my parents anything. He was thorough in assessing the problem and discover it was just the filter they were using causing the problem. He took the time to explain to my parents what the problem was and the appropriate filters to use in the future. Their service fee was more if not better than average. Being a mechanical contractor myself, I am well aware of the fly by night contractors out there taking advantage of people and selling them parts they don't need and overcharging for labor. You never get to hear compliments about great companies out there striving everyday to keep this field of business where should be. It's really great to know there are still honest and reasonable contractors out there. Anyone looking for a HVAC contractor that is fast, reliable, honest, and affordable you can call these guys. Thanks  again guys, I appreciate it a lot.

My mom's out of town for a bit, and I checked on her house and found one of the three zones cold (it's a 50 year old hot water boiler system).

When I called, Mike Behr took over the call and walked me through what I could do to override the bad zone valve until they could arrive.  I appreciated their sense of urgency for a hot water system since of the burst pipe potential.

The tech was great -- communicative and on-time, he diagnosed the issue, got the part -- installed quickly, tested...and I can attest it's worked now for two months.  Great job!

Won't use again! I had a crew of two- one sat in the car smoking and playing on his phone while the other struggled with the gutters. When they left my yard was strewn with gutter guards that we paid extra to have removed as well as cigarette butts. And one gutter guard was just hanging off the gutter. I call and was informed they were a new crew. Guessing they had not been trained. I sent the owner pictures he apologized and said they would be back to correct... they never came back.

Accurate provided fast and friendly service.  I was on a tight timeline as I had requested them to come out before work, but had a meeting I needed to get to and needed to leave by 9.  He was able to take care of the emergency - new flushing mechanism in one toilet - plus the nice to have of snaking out a different toilet, and was still finished earlier than needed.  I'll definitely be a return customer, should the need arise.

Called them to get an estimate to run about 20' of gas line and install a few shut off valves. Basically $150 worth of materials. They showed up promptly, which was nice. However they were rude and pushy, which wasn't so nice. The kicker, a $2,200 estimate!!! Thanks, but no thanks. 2 stars for the quick arrival and that's being nice.

Every other plumber we called was less than half, or more, of these guys.

I can't even give them one star.  We had both toilets backed up in the house on Mother's Day.  I called at 1 pm and they said someone would arrive between 2-6 pm.  They were good about calling to say they were still waiting on a technician throughout the day.  This went on until after 4 pm.  Then they called and said no one can be there until Tuesday morning.  Is that okay? So much for 24 hour service

Mike, the owner of Terra Plumbing, provides collection agencies with false information in order to obtain additional profit. I used my home warranty to have a garbage disposal fixed in 11/2015. My home warrantly contacted Terra Pumbing to have it fixed. Per the contract, I pay Terra Plumbing a $75 deductible upon arrival and the home warranty is billed the rest. When Terra Plumbing arrived, I paid $75 by credit card. About 15 months later, 2/2017, I received a letter from a collection agency saying I owed Terra Plumbing $50. I called Terra Plumbing and spoke with the owner, Mike. Mike said the home warranty never paid him what he thought they owed him. I asked Mike how I have anything to do with the home warranty not paying him 15 months ago, because he has a contract with them, not me. His response, Well somebody gotta pay. Excuse me? So because you feel the home warranty didn't pay you what you wanted, you send me to collections in hope that SOMEBODY will pay you? Very illegal and dishonest. That can hurt someone's credit report. I paid what I was supposed to by the contract and Mike didn't dispute that I didn't. So I ask Mike why he thinks he can send me to collections for an amount that someone else owes him. Mike had no response. I contact the home warranty, who said Mike tried to add money to the invoice, after the home warranty already paid him. So, the home warranty told Mike they wouldn't pay him the extra money and then black listed him for being dishonest and adding charges to work orders outside of the contract (they said on multiple occasions). I contacted Mike again and he told me everything would be resolved within the week and he called the collection agency to tell them to not bother me (right, like I can believe you). I immediately called the collection agency and they said Mike never called them. I explained the situation to the collection agency, who has also now black listed Mike and his company from further business due to the amount of complaints they receive on him. The collection agency said that Mike has done this multiple times in the past. So, Mike uses collection agencies by giving false information in order to increase his profits and collect extra cash, in hopes that people will just pay to make it go away even if they don't owe, because Somebody gotta pay. So wrong, so dishonest, and what a terrible person to be running a business.