Best in Columbus OH

Helped with installing a laundry wash sink - they did an excellent job. Super professional and very responsive - will work with the again!

Bob is the most reliable plumber you could ask for. He has helped us out of multiple plumbing emergencies and he is fast and efficient. He always gets in contact with you quickly, and makes you feel like a priority. I can't express how great a guy he really is.

10/14/2016

Overall

Service

I had a gas line leak and this company was on the limited list of accredited ones by Lancaster Gas service. Cr. Strohmeyer put me at the top of his list due to seriousness of the problem. He investigated the pipe and was able to thread the new pipes through the existing ones. This meant I didn't need to have my front lawn dug up to reach the faulty pipe.
I was impressed by his professionalism and attention to detail. He took pains to explain what the options were, how they would be done and made me feel confident of his expertise.
I have already recommended him to friends and have put him on my list of 'best people to call.'

Thanks to Ryan. He came out and resolved an issue that same day. Excellent communication and customer service. Went above and beyond to accomplish the task. Thanks, Ryan!

Great and timely service, always thorough, communicative, and providing a friendly face. This company has served for many years in the Columbus area and have outstanding knowledge about your plumbing needs. Their prices are fair and they always get the job done!

I deleted the review posted 7-11 critical of the service I rec'd on June 1.  Aaron K, the owner, sent Chris to correct the problem and I am more than pleased with Chris professionalism and patience in explaining why the previous tech turned my system off at the summer start up and did not tell me.  Look forward to working with Chris in the future for the winterization.

Reached out for assistance with a plumbing job via thumbtack. Have waited a week for someone to respond to ask me more about the job, give me a quote, something. This is very poor customer service. I was hoping to establish with a local plumber for this job and any future jobs. I guess it will not be Fraley Plumbing and Repair.

The Drain Doctor, Mike and his crew came out to help us with a nasty ongoing plumbing nightmare. Our sewer line over the years progressively got worse and finally stopped working all together. They sent out a plumber to run a snake out to see what was up and determined the line had collapsed and filled with mud and debris. So they set it up to get started on this as soon as they could get all the utility companies to sign off on it. The utilities were marked carefully over the weekend, but the township had the sewer line marked totally incorrect. Mike and his guys took their time to solve the mystery of where the line was and able to get started on the repairs.  It was as suspected nasty old Orangeburg pipe. They used a line camera so they could see what was happening to the line. Repairs went smoothly and quickly from that point. And they even found a water leak we had not spotted earlier in the house that would have eventually burst. It was  nasty messy business but the crew worked hard to get the  job done before the sunset. Mike answered all our questions concerning the situation and everyone was laid back and friendly. We have our drains back and our toilet is working like a champ. We will be calling them back for other plumbing jobs as well.

I am blown away by their amazing service. They came through in an emergency. Nick was our serviceman and he was professional and efficient. Thank you so much.

I'm thinking Samuel D. may have the wrong company, as there is another NI located in Worthington? Chris Kolb of Nationwide Irrigation installed a system at my home, as well as my mother's. I wasn't even home when he and his team came to my house to do the install. I just told him what I wanted, set a temporary garage code, and he did the rest. Some of us can't be at home all day because we're out working, so this was awesome!

I actually ran across this review on Yelp! because I was looking to sign up on their website to have our irrigation systems winterized, and was going to pre-pay online. If the review is a legitimate review on the right company, I'm surprised that there aren't any specifics as to what was done incorrectly, or not to his satisfaction. The only thing he specified was the name of a competitor to use instead. Which leads me to believe that the review isn't legitimate. Usually when people complain, they will be very specific of what the business did wrong.

They don't even do any advertising; their business runs on word of mouth. My mom is one of the pickiest people, and even she complimented on the way Chris ran the water supply line through her finished basement.

Handyman Guys were hired by Lowe's to do a bathroom remodel in our home.  Aside from the fact the job was pushed back twice, the crew was completely incompetent.  My husband worked in the construction field for almost 10 years and was floored at the sub-par work being done.  We hired someone for convenience, but this was the experience was much more exhausting and frustrating than I could have imagined.  We were assured the job would take 5-7 days, but we were on day 10 and still no finish in sight when we decided to say no more.  On day 3, my husband contacted the company to tell them of his concerns.  He was assured he would receive a call from the owner.  That call never came.  Twice we had workers not show up and, in addition, one day where they could not work due to a personal problem the guy was having (by the way, he did explain it in detail and it was more information than anyone should be sharing with a customer).  So, as we are in to week three of what should have been a 5 day remodel, we have a new company making repairs to all of the problems created by the workers at Handyman Guys.  Without going in to laundry list of issues (one of which included exposed wiring and insulation), I will tell you I would never recommend anyone hire Handyman Guys to do their work.  It was a waste of my time and money.

I came home from work to find that the fan on my AC unit was not working, and to top it off it was the first really hot (90+) day of the year.  There was a sticker on my furnace with American's number on it, which was there from the previous owner, so I immediately called them.  I reached their voicemail, which sent me to their after hours emergency mailbox.  I was instructed to leave a message, and someone would get back to me within an hour. I did so and waited. And waited. And waited some more. Normally this wouldn't have been such a big deal, but I knew that the next day was going to be just as hot and I have a dog that is dying of bone cancer, so I didn't want make him any more uncomfortable than he already was. After waiting for three hours, I tried another company. They got me scheduled for the mid-morning, got here when they said they would and resolved the problem at a very reasonable price. And almost a day later, STILL no call from American. Maybe the previous owners had success with them, but if I were relying solely on them to fix the issue, both my dog and I would still be miserable from the heat.