Best in Columbus OH

The office staff was very polite and helpful. They bailed us out last minute after a different company failed to show up. The truck actually arrived a few minutes early and he got right to work. They charge by the hour and he didn't lag or miss a beat, got to it and kept at it until done. Cleaned up well and everything back in order. Would definitely recommend. Not five stars because they are expensive! But saved us and did good work.

Sewer Pro will be our plumbers from here on out.  We had another plumbing company come out to our house earlier this week and they told us that we had a serious sewer line issue that needed to be address as soon as possible.  They also quoted us an exorbitant amount for the repair.

We reached out to Sewer Pro for another quote. They looked at the video from the other company and in their professional opinion after seeing it they did not see any need for immediate repairs or the urgency the other company was stressing, but the owner offered to still come out to the house.

Tom came out today and listened to our entire story. He even inserted his own camera in our sewer line just to get a better idea of the condition of our line with his eyes. He shook his head and said that he sees nothing that indicates we need any repairs.

Tom did not charge us anything for his visit today or the quote and he saved us from being taken advantage of a predatory plumbing company in the Columbus area. We could not be more thrilled to have had Tom out at our house for a second opinion.

If you need a honest, local plumber please give Tom and Sewer Pro a call. They will treat you fair.

Wow. I was blown away by the service & honesty of Windsor Rooter/Plumbing. You know how sometimes you come across that honest, down to earth company that you'd be happy to do business with? Windsor is hands down one of those companies.
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We needed a plumber to fix what we thought could be a root intrusion, a clogged main, or a break in our main sewer line. My wife gave me the name of two companies, that she had researched, to call and set up initial appointments. Windsor could not do the day of but I was promptly scheduled for the next day. It was a breeze to make an appointment with Windsor.

The other company, could come that day but, couldn't give me even a ball-parked time frame of when they would be there. I got just a 30 minute warning call that they were on the way. The other plumbing company quoted that the repair basically required ripping up part of our driveway to replace sewer pipe and the addition of an access pipe. This was to eliminate their diagnosis: a clog cause by an intrusive tree root into the terracotta sewer pipe.

As with any possibly large home project we always seek out additional opinions & quotes... And boy, am I glad we did!

Justin, the guy that met me for the appointment was honest & straight forward. I gave him the run down of what the company the day prior had told me and we decided that he'd run a camera down and give me his analysis of this 'let's rip up your driveway' root intrusion.

Pretty sure that we he came across the root that he said something along the lines of, 'That's it?'. After running a camera down he let me know that he would not feel ok with ripping up a driveway to fix that small intrusion. That there were much less invasive ways to handle this small amount of root in the sewer line. He did point out a spot a little further into the line from the dreaded intrusion that at some point might become disjointed at a bend in the pipe- something that the initial company didn't mention.

All in all, a root intrusion that nearly cost us a massive chunk in repair costs was handled for far less.

Great contractor to work with. Does excellent work. I highly recommend Ryan and his crew.

This is the second time I've used Mr. West's services for my plumbing needs.
As usual he did an excellent job.  Very professional.  
When he makes an appointment with you he keeps it and shows up when he says he will.  
I will gladly call him again if I have other plumbing issues.

Thank you Eddie, you are the best.

Deb Freitag

Do not do business with this company, we had a new HVAC system installed by them in our attic as we have no basement. Took twice as long as they told us and cost nearly $20,000. They messed up 2 different things for the condensate and I walked into the bathroom to find water pouring out  of my light switch and the ceiling vent and then noticed lots of water stains on our ceiling.We called and they said they couldn't come out until next day?! My husband had to go up and open a nozzle for the water to flush out. They messed it up and it all flooded and we had to have a company come out and tear our whole ceiling down in the living room and bathroom and replace the whole ceilings and part of the walls after having loud machinery in here and open ceilings for 5 days for everything to dry out. They didn't want to own up to their mistakes or help us out at all we had to fight with their insurance company while the contractors who came to fix the mistakes were threatening a lien on our home! Nobody should have to go through that. Fast forward to now still less than a year later and my husband smelled propane in the attic when a technician was out fixing a vent and he told him. The guy supposedly tested and found no leaks. We ran through an entire tank of propane in a month and a half and I only keep house at 69 and its tiny. A tank would last us a whole year before so they came back out again and checked and low and behold found a leak IN OUR ATTIC from them not doing the job properly! I am super upset, my family could have been killed and they do not even want to compensate us the $1300 it cost to replace the tank of propane we just had filled. The customer service is terrible and they do terrible work, this is the 3rd problem we have had on a brand new system for mistakes that are their fault!! Who knows what else they have messed up on

Fast. Friendly. Honest. Affordable.
I would highly recommend; Fingers crossed I won't need their services again, but if I do, they will be my 1st phone call.

Romei & Son is a staple Granville business: friendly, fast, and never too far away. the two times that I've had business with them, they were able to accommodate my request within the day, once within the hour. The staff is polite and efficient, getting right to work and making sure things are back in working order.

Just completed my spring checkup, and once again, all Techs, Electrical, Plumbing, and HVAC, are courteous, professional, and provide services that are spot on. Folks, the Carps Club is worth your money; sign up and you won't regret it.

Sincerely, Devoted Clientspring

Scott

Had an appt scheduled for more than 2 weeks to have Long's Plumbing replace an outside faucet and a broken water line to that outside faucet. Appt was scheduled for 9-11 am. I called at 11:30 am. They are running behind schedule. I called again at 4:30 pm. Yes, they will still be out today. It it now 8:10 pm. Do you still think they are coming? No call. No apologies. I've wasted an entire day, waiting for a plumber.
My time is just as valuable. VERY UNPROFESSIONAL !!!

This guy is a complete thief. He is not licensed to do plumbing. He stole money from me and actually the police are even looking for him. Don't hire this guy he is a scam artist. He stole $900 from me it never showed back up. If you see this guy call the police they are looking for him.

Robert Jarrett was contacted to complete my basement project. He didn't complete the painting, drywall and laid warped flooring. He stated he would correct the issues. He is MIA after being paid. Haven't been in contact with him in over 6 mos

From our making an appointment with American Air until the plumber said his job was finished (and guaranteed his work for one year) we experienced nothing but mis-communication, excuses from the plumber who arrived not knowing what the job entailed, parts of the job left unfinished, and a tall tale about why the job wasn't finished.

The person who answered our first call to American Air said a plumber would be out two days later at 2:00. The same person said, I don't typically schedule plumbers, but I'll do my best. At 2:35 no plumber. I had been waiting for a call 30 minutes prior. We called the office to hear, your appointment is Thursday between 10:00 AM and 2:00 PM. Another day of waiting for me. At 2:00 PM the plumber arrived having no idea what our plumbing problem was even though we told the office. I showed him the faucet and asked him to be sure all parts were there. The plumber had to leave to get new stoppers, returned and spent 3 more hours installing kitchen faucets, fixing two bathroom stoppers and replacing the rods that hold the stoppers. We were told the rods were rusted but I never saw them. Did they really need to be replaced? The kitchen faucet was replaced. The plumber left.
I threw away the empty box that the faucet came in and I started to put soap in the dispenser. The soap fell all the way through to the cupboard under the sink. The bottle that holds the soap was not installed. There was no empty bottle anywhere.  All this for $930, an absurd amount of money for the jobs done, one job left undone and the waiting around the house for a wrongly scheduled appointment.

We called the office to say that the faucet job was not finished. We were told that the plumber said WE were supposed to fill the bottle with soap then get under the sink and attach it. SERIOUSLY? The directions that came with the faucet said we were to take off the dispenser top then pour the soap in from the top. (AS WE KNOW HOW TO DO) What the plumber said was simply not the truth!! And where is the bottle that holds the soap? We now have to buy a new bottle for $20 and get it installed ourselves because we had to leave town and American Air couldn't/wouldn't schedule a plumber to install the soap bottle before we left.

STAY CLEAR of this company. I'm shocked that they are even in business.

These guys ripped me off big time.

I needed an new tub shoe and shower valve/trim kit/tub spout installed. Their plumber replaced the existing copper with compression fittings and plastic tubing. This was corner cutting of the highest level. We expressed that we were not satisfied with temporary fittings and needed permanent ones. He then installed nipples to attach the pieces of tubing that he had previously plumbed in. When he left, our showerhead was dispensing water even though the diverter knob was not engaged.  He came back out and could not figure it out; he changed literally every component except for the incorrect plastic tubing and nipple fittings, and then threw up his hands, completely clueless. I tried to explain that he had restricted the flow causing the valve cartridge to prematurely divert water to the shower head. He refused to believe me. He then gather up his things and left, taking my shower trim kit lever handle with him.

He took many hours more than expected to do the work, coming back several times in several days and couldn't figure out the problem he had caused with his own incorrect plumbing. He left with parts we bought and wasted us $500 dollars. He made a mess and didn't clean it up. He took a dump in my toilet while he was there and left it for me to admire.

I contacted the company to make things right. They refused.This company is a joke.

UPDATE: it's been over a year ago and I am STILL pissed about the way these morons treated me. but, bright side, because of this pathetic excuse of a plumber and a study in how to provide the WORST customer service, I took it upon myself to learn how to plumb. I tore their 'work' out and did it myself. So ... thanks? I guess? Thank god I'll never need to call you idiots again anyway. Best of luck. You're gonna need it.