Best in Columbus OH

Jarrod arrived on time and got right to work. As I watched him going about his job I was impressed with his energy and efficiency. Once he was done, he took the time to explain some simple things I could be doing to preserve the life of the crazy-expensive Jet aerator. He clearly knew his job and how to tactfully explain that the septic system is not a maintenance-free hole in the ground - it requires a little attention from the homeowner. No one ha ever taken the time to explain that to me.

Great job, Jarrod, and congrats to Chuck's for hiring such good employees.

Sewer Pro will be our plumbers from here on out.  We had another plumbing company come out to our house earlier this week and they told us that we had a serious sewer line issue that needed to be address as soon as possible.  They also quoted us an exorbitant amount for the repair.

We reached out to Sewer Pro for another quote. They looked at the video from the other company and in their professional opinion after seeing it they did not see any need for immediate repairs or the urgency the other company was stressing, but the owner offered to still come out to the house.

Tom came out today and listened to our entire story. He even inserted his own camera in our sewer line just to get a better idea of the condition of our line with his eyes. He shook his head and said that he sees nothing that indicates we need any repairs.

Tom did not charge us anything for his visit today or the quote and he saved us from being taken advantage of a predatory plumbing company in the Columbus area. We could not be more thrilled to have had Tom out at our house for a second opinion.

If you need a honest, local plumber please give Tom and Sewer Pro a call. They will treat you fair.

Wow. I was blown away by the service & honesty of Windsor Rooter/Plumbing. You know how sometimes you come across that honest, down to earth company that you'd be happy to do business with? Windsor is hands down one of those companies.
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We needed a plumber to fix what we thought could be a root intrusion, a clogged main, or a break in our main sewer line. My wife gave me the name of two companies, that she had researched, to call and set up initial appointments. Windsor could not do the day of but I was promptly scheduled for the next day. It was a breeze to make an appointment with Windsor.

The other company, could come that day but, couldn't give me even a ball-parked time frame of when they would be there. I got just a 30 minute warning call that they were on the way. The other plumbing company quoted that the repair basically required ripping up part of our driveway to replace sewer pipe and the addition of an access pipe. This was to eliminate their diagnosis: a clog cause by an intrusive tree root into the terracotta sewer pipe.

As with any possibly large home project we always seek out additional opinions & quotes... And boy, am I glad we did!

Justin, the guy that met me for the appointment was honest & straight forward. I gave him the run down of what the company the day prior had told me and we decided that he'd run a camera down and give me his analysis of this 'let's rip up your driveway' root intrusion.

Pretty sure that we he came across the root that he said something along the lines of, 'That's it?'. After running a camera down he let me know that he would not feel ok with ripping up a driveway to fix that small intrusion. That there were much less invasive ways to handle this small amount of root in the sewer line. He did point out a spot a little further into the line from the dreaded intrusion that at some point might become disjointed at a bend in the pipe- something that the initial company didn't mention.

All in all, a root intrusion that nearly cost us a massive chunk in repair costs was handled for far less.

Great contractor to work with. Does excellent work. I highly recommend Ryan and his crew.

This is the second time I've used Mr. West's services for my plumbing needs.
As usual he did an excellent job.  Very professional.  
When he makes an appointment with you he keeps it and shows up when he says he will.  
I will gladly call him again if I have other plumbing issues.

Thank you Eddie, you are the best.

Deb Freitag

Very good work and service. Tech was very nice and listened to what my issue and repairs were. I will be using them again very soon.

It is never a good thing to need these guys but if you do.....they are great. A tenant's sewer drain backed up (yucky) and we need the sewer line snaked. I called at 8.30 am and they were there by 9.30 this morning. An hour later and the line was clear, they cleaned up after themselves (something Rotor Rooter didn't do the last time) and at a fraction of the cost that RR charges. I hope to never need these guys again but if I do they are who I will call.

We have now called Scott twice.  The first time was for a leaking outdoor hose.  The second was a true emergency with standing water in our basement bathroom.  He was at our house in 15 minutes despite it being 7:30pm.  I was tremendously impressed!  Then today he replaced out water heater ahead of schedule!  We have hot water again!!!  Scott is a true craftsman and great with customer service.

I was quoted $350 to put in an outlet in a basement and this is reasonable.  It's an open ceiling, and I have drilled most of the holes.  Also, it's a new construction, so everything is straightforward.  

However, somehow the electrician didn't have any electrical supplies on his truck and he took over an hour to get them when there are several places close by.  Plus I had just put in an outlet a couple of days ago and even with a 20% markup on supplies it was outrageous more than what I paid at Ace Hardware and I got extra items.  Therefore the bill came in at $500 for 3 1/2 hours of work & supplies, over 40% of what I was originally quoted. To top it off, he never took his boots off when coming in the house which every other contractor I've had has done so automatically.

No way I would recommend them at all.

Had an appt scheduled for more than 2 weeks to have Long's Plumbing replace an outside faucet and a broken water line to that outside faucet. Appt was scheduled for 9-11 am. I called at 11:30 am. They are running behind schedule. I called again at 4:30 pm. Yes, they will still be out today. It it now 8:10 pm. Do you still think they are coming? No call. No apologies. I've wasted an entire day, waiting for a plumber.
My time is just as valuable. VERY UNPROFESSIONAL !!!

Tim Fannon has been nothing but trouble.  He said he was licensed but now I can't find his license in the state database.  He said he would be having our new water heater inspected but didn't.  We spent thousands of dollars on a unit that after a month or so has already spent many a day error coding.  He does not stand by his work.  RUN!!!!

Robert Jarrett was contacted to complete my basement project. He didn't complete the painting, drywall and laid warped flooring. He stated he would correct the issues. He is MIA after being paid. Haven't been in contact with him in over 6 mos

My new house has the unit installed by them.  I was on contract for a few years.  The unit had many issues and looks like 20 yr old instead of actual 5.  I got an impression that some of their technicians are clueless. They had to send someone else to fix previous mistakes.   I finally had it when my 5 yrs old heater stopped working couple weeks after American maintenance visit.  Sure enough -it was a weekend.  When they offered outrages weekend rate, I knew I had to cancel.  Which I did.  Will never call them again

Turn around and run. They price-gouged us during the pandemic for a new sump pump then refused to assist us when it broke after a few weeks. They refused to call us back and provided zero customer service. Do not give them your business.