Best in Columbus OH

Jarrod arrived on time and got right to work. As I watched him going about his job I was impressed with his energy and efficiency. Once he was done, he took the time to explain some simple things I could be doing to preserve the life of the crazy-expensive Jet aerator. He clearly knew his job and how to tactfully explain that the septic system is not a maintenance-free hole in the ground - it requires a little attention from the homeowner. No one ha ever taken the time to explain that to me.

Great job, Jarrod, and congrats to Chuck's for hiring such good employees.

Sewer Pro will be our plumbers from here on out.  We had another plumbing company come out to our house earlier this week and they told us that we had a serious sewer line issue that needed to be address as soon as possible.  They also quoted us an exorbitant amount for the repair.

We reached out to Sewer Pro for another quote. They looked at the video from the other company and in their professional opinion after seeing it they did not see any need for immediate repairs or the urgency the other company was stressing, but the owner offered to still come out to the house.

Tom came out today and listened to our entire story. He even inserted his own camera in our sewer line just to get a better idea of the condition of our line with his eyes. He shook his head and said that he sees nothing that indicates we need any repairs.

Tom did not charge us anything for his visit today or the quote and he saved us from being taken advantage of a predatory plumbing company in the Columbus area. We could not be more thrilled to have had Tom out at our house for a second opinion.

If you need a honest, local plumber please give Tom and Sewer Pro a call. They will treat you fair.

Wow. I was blown away by the service & honesty of Windsor Rooter/Plumbing. You know how sometimes you come across that honest, down to earth company that you'd be happy to do business with? Windsor is hands down one of those companies.
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We needed a plumber to fix what we thought could be a root intrusion, a clogged main, or a break in our main sewer line. My wife gave me the name of two companies, that she had researched, to call and set up initial appointments. Windsor could not do the day of but I was promptly scheduled for the next day. It was a breeze to make an appointment with Windsor.

The other company, could come that day but, couldn't give me even a ball-parked time frame of when they would be there. I got just a 30 minute warning call that they were on the way. The other plumbing company quoted that the repair basically required ripping up part of our driveway to replace sewer pipe and the addition of an access pipe. This was to eliminate their diagnosis: a clog cause by an intrusive tree root into the terracotta sewer pipe.

As with any possibly large home project we always seek out additional opinions & quotes... And boy, am I glad we did!

Justin, the guy that met me for the appointment was honest & straight forward. I gave him the run down of what the company the day prior had told me and we decided that he'd run a camera down and give me his analysis of this 'let's rip up your driveway' root intrusion.

Pretty sure that we he came across the root that he said something along the lines of, 'That's it?'. After running a camera down he let me know that he would not feel ok with ripping up a driveway to fix that small intrusion. That there were much less invasive ways to handle this small amount of root in the sewer line. He did point out a spot a little further into the line from the dreaded intrusion that at some point might become disjointed at a bend in the pipe- something that the initial company didn't mention.

All in all, a root intrusion that nearly cost us a massive chunk in repair costs was handled for far less.

Great contractor to work with. Does excellent work. I highly recommend Ryan and his crew.

This is the second time I've used Mr. West's services for my plumbing needs.
As usual he did an excellent job.  Very professional.  
When he makes an appointment with you he keeps it and shows up when he says he will.  
I will gladly call him again if I have other plumbing issues.

Thank you Eddie, you are the best.

Deb Freitag

Just read through a couple of the problem reviews and thought I'd add mine. Jon's has done a good deal of work at my home and business. I've found them to be reliable and they've stood behind their work if and when problems arose. They're prices are a touch high, otherwise I'd have added the fifth star. Still having them show up when they said they would and do the job as promised is worth paying for. The guys have also been pleasant fellows happy to explain and discuss options. I
recommend them.

These guys are not for emergencies, but they provide very affordable, high quality service if you have time to wait for them to get back to you.

We have now called Scott twice.  The first time was for a leaking outdoor hose.  The second was a true emergency with standing water in our basement bathroom.  He was at our house in 15 minutes despite it being 7:30pm.  I was tremendously impressed!  Then today he replaced out water heater ahead of schedule!  We have hot water again!!!  Scott is a true craftsman and great with customer service.

I was quoted $350 to put in an outlet in a basement and this is reasonable.  It's an open ceiling, and I have drilled most of the holes.  Also, it's a new construction, so everything is straightforward.  

However, somehow the electrician didn't have any electrical supplies on his truck and he took over an hour to get them when there are several places close by.  Plus I had just put in an outlet a couple of days ago and even with a 20% markup on supplies it was outrageous more than what I paid at Ace Hardware and I got extra items.  Therefore the bill came in at $500 for 3 1/2 hours of work & supplies, over 40% of what I was originally quoted. To top it off, he never took his boots off when coming in the house which every other contractor I've had has done so automatically.

No way I would recommend them at all.

This is one of the worst experiences I have ever had with a company. I first called them trying to get an estimate for work. I was no-called no-showed on several different times for appointments to get estimates. Once I finally did get someone to show up for an estimate, they verbally told me what needed done but I could never get a written estimate. I was rarely called by the company and every time I did call, no one knew what was going on. Out of my frustration with a lack of written estimate, I agreed verbally to have the work done. They no-called no-showed several more times when they were supposed to do the work. I requested to speak to the owner. No call back. This all happened in about a 3 week period. It's very apparent they have no care for their customers and they have no desire for business. I would not recommend this company to anyone. Foust Plumbing & Heating in Plain City does service calls to London runs a proper business.

Wow...after seeing all of these negative reviews on this business/guy, not only am I never going to use Riteway Plumbing, I am going to warn others about this business as well. This guy called a friend's employer for services and left a voicemail message with some choice curse words because he could not get ahold of them at that exact moment.  My friend checked and he does not seem to be a customer as of yet, and we sincerely hope it stays that way.  The way that people are talking about him ripping them off in these Yelp reviews, I am sure that he would do the same with that business.  When someone leaves a message with words that a neanderthal/caveman would use, it tells me right then and there that they are not professional about anything.  It certainly prompted me to want to check a bit into him and his business, and I am glad that I did!

Robert Jarrett was contacted to complete my basement project. He didn't complete the painting, drywall and laid warped flooring. He stated he would correct the issues. He is MIA after being paid. Haven't been in contact with him in over 6 mos

Showed up on 3 different occasions with out a ladder knowing they had a roof top unit.  Last time tech needed to call for another tech to bring a ladder total time waiting on them at this point was  4 hours from promise time.  Then the tech didnt know how to read a volt meter...in addition the tech said the a electrical relay was leaking oil.  Really....leaking oil. Almost 1,800 dollars estimated for parts....curcuit board , motor, and relays.. Come to find out it was a motor for $600  from Techno Air fixed the problem....
Thanks Techno Air for not screwing us...
After speaking with American Air manager he still charged us with a service call that i lost 6 hours total time off from work do poor service from American Heating.

These guys ripped me off big time.

I needed an new tub shoe and shower valve/trim kit/tub spout installed. Their plumber replaced the existing copper with compression fittings and plastic tubing. This was corner cutting of the highest level. We expressed that we were not satisfied with temporary fittings and needed permanent ones. He then installed nipples to attach the pieces of tubing that he had previously plumbed in. When he left, our showerhead was dispensing water even though the diverter knob was not engaged.  He came back out and could not figure it out; he changed literally every component except for the incorrect plastic tubing and nipple fittings, and then threw up his hands, completely clueless. I tried to explain that he had restricted the flow causing the valve cartridge to prematurely divert water to the shower head. He refused to believe me. He then gather up his things and left, taking my shower trim kit lever handle with him.

He took many hours more than expected to do the work, coming back several times in several days and couldn't figure out the problem he had caused with his own incorrect plumbing. He left with parts we bought and wasted us $500 dollars. He made a mess and didn't clean it up. He took a dump in my toilet while he was there and left it for me to admire.

I contacted the company to make things right. They refused.This company is a joke.

UPDATE: it's been over a year ago and I am STILL pissed about the way these morons treated me. but, bright side, because of this pathetic excuse of a plumber and a study in how to provide the WORST customer service, I took it upon myself to learn how to plumb. I tore their 'work' out and did it myself. So ... thanks? I guess? Thank god I'll never need to call you idiots again anyway. Best of luck. You're gonna need it.