Best Sewer Line Installation in Charlotte NC

**  IMPORTANT UPDATE 1 & 2 at the bottom: Concerns were addressed and I'm now a happy customer giving the thumbs up  **

Pros:  
They answered the phone when I called and were at my house within a couple hours, which was great. The plumber who came out (Jason) was very friendly, fast, and skilled.  

Cons:  
Cost was quite a bit higher than I expected for a sprung leak under the kitchen sink. Cost was $363 and he was only here for 30 minutes (be sure to see my note related to time below).  Also, instead of repairing the existing line, he bypassed it and added another line and connected to another existing line, drilling a hole through the bottom of my sink cabinet floor. While this was another way to solve the problem, I would've appreciated if he would've discussed it with me before he did it, as we lost a little more floor space under the sink for storage. Not really that big of a deal, though. However, most disappointing (surprising), is he just left the existing broken line sticking out of the wall, such that the job looks unfinished-- when it would've taken him less than 5 minutes more to clip it and cap it flush with the wall, just to tidy things up.  I still gave them 3 stars, but feel a bit disappointed as I don't feel they really finished the job.

Lastly, would I recommend them or use them again?  While being fast, friendly, and skilled does go a long way with me, and should for you, too, I think that if you're going to charge rates on the higher end of the spectrum, then you also need to make sure you go the extra mile and provide a complete/solid customer experience. I also need a plumber to install a water softener, and was hoping these guys would be the right ones to do it, but am kind of on the fence if I should use Julian's Plumbing to do that or not.

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UPDATE 1: Just got a call from Jason who already saw my review and said he wanted to address it - very cool!  He was very professional and courteous, and we discussed everything; he said it would be no problem for him to come back out next week to cut & cap off the old pipe to clean things up a bit.  I have to say, it was nice getting a call to say that he wanted to make me a fully satisfied customer.  I'll provide a 2nd update once the job is complete.
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UPDATE 2: Turns out Jason was unexpectedly in my area (same day) and made the effort to drop by and did a great job tidying up the pipe -- looks great.  We are planning to connect again after Thanksgiving to discuss an estimate on connecting a water softener.
Just wanted everyone to have the complete picture here. Glad that Jason is a stand-up guy who cares enough to make the extra effort to make things right.

I hired them to give me a quote for plumbing and moving some gas lines, since I was going from electrical stove to gas range and going from water heater to gas tankless system. I didn't hire them for the plumbing side after all but they did my gas lines the very next day after they came out to give me the quote. The tech was professional and didn't try to upsell me anything at all. He showed up on-time and communicated with me throughout the process. I'm very happy with the outcome!

Nick was awesome! We just bought an older house so there were quite a few plumbing issues and past 'handyman' fixes to be repaired.

We had cast iron, copper, pex, pvc and he did it all! We removed a wall in our bathroom and he redirected our plumbing to go down a different wall and even crawled up in our tiny attic to secure the cast iron that was falling down.  He also moved our water heater, plumbed in our vanities, set up our shower/handheld valves/diverters.

Can't recommend him and his partner, Burke, enough! Super responsive, punctual, and clean up well after themselves. Plus they were very sweet to our dog who is very curious and all up in their business. We will definitely be using them when we get around to doing our other bathroom!

I did not use them but they were honest in what they could do.  One company wanted to replumb our entire house and they told me the truth.

Had a plumbing issue in the kitchen and laundry room. Nealleigh Rice was the person sent to my house. She took to time to check everything, find the clogs and had me back up and doing laundry in no time! :)
I will definitely request Nealleigh again if it is needed.
Thanks!! :)

Terrible!!! They were called for a sewage backup in my house. They busted our sewage pipe inside our house. Did $10,000 worth of damage and not a apology, not a offer to pay for the damage. Also gave us a quote for $4,200 for $800 worth of work.

I've used Three Way for several years and over 3 major jobs replacing master bath fixtures, a grinder pump, and a hot water heater.  Every time we've used them they have been responsive, fairly priced, and done a good job for our family.  The last time however, they really showed me why they deserved a 5 star rating.  

After having our hot water heater replaced in last 2019, and having loved it for about a year and a half, we began to find that hot water was sporadically not available.  Called in Three Way to take a look since it was still under warranty and they were out within a day to look.  After about an hour of checking, they determined that part of the brains of the heater needed to be replaced.  They contacted the manufacturer and had the part shipped to me directly where it should arrive in a matter of days.  Of course Murphy's Law kicked in, and literally a day after that the hot water heater stopped working completely and we were facing several days of cold showers waiting on the part.  Unfortunately, the day came where the part was expected, and it never showed.  After contacting Three Way and letting them know, they reached back out to the manufacturer, and when they were unable to get the part tracked or any type of assurance that it would be to me as promised, Three Way did something I never expected.  They showed up with a new system completely and had it replaced in less than 3 hours.  They stood behind their work, even when it wasn't THEIR work that was the problem.  Been a long time since I've had a company that was willing to truly go above and beyond, but this is definitely one of those companies.

I was looking to have a water filtration system installed to remove all the chlorine that is in my city water.  Lance at ER came out and did my free estimate and eventually the install. (I research several other companies).  Lance was very professional and did a great job.  There staff is well trained and the company does continuing education for all its employees.  If we ever need plumbing services in the future we will be calling ER.

Jordan was amazing. I made a ridiculous error when scheduling during a time where having the water being turned off would have been impossible and felt so foolish. Jordan thought of a solution, fixed the problem, and installed my water heater with as little disruption as possible!  I really thought my lack of common sense was going to cause me another ice cold shower, but he fixed that. He was so easy and pleasant to have at the house that I felt 110% comfortable. I will never go anywhere else. I hope you hire Carolina Plumbing and I really hope you get Jordan as your contact. Colleen

Had a tub removed in my grandma's house she is 80 and has a hard time stepping over the tub they installed a walk in shower with grab bars for her safety they had the upmost compassion for my mom and remodeled her bathroom for her safety it took a huge worry off my mind i was so worried she would fall but thanks to abetterway for putting me at ease they also followed up a year later for a warranty issue that they took care of at no cost to me! Dustin the owner is a standup guy they have done a few jobs for my friends as well!

I contacted this company because I was having water leaks from my upstairs. When they came out they indicated to investigate the problem was going to start at $249 which would be applied to the cost of my bill if chosen to perform the work. After 4 hours of investigation the tech claimed that my water leak was from old caulking around my tub. He re-caulked my tub and charged me an additional $249. He explained to me that he would remove my ceiling fan because it was damaged with water, patch the hole and replace my ceiling fan. He was also going to refer me to another company to file the repairs on my home insurance.  Come to find out recalling wasn't the problem at all because the tub started leaking again. I was left with a leaking tub and a huge hole in my ceiling from this company.

I thoroughly enjoyed working with Seth and his team at WyattWorks.  They were willing to work with me to install 3 toilets.  Jeremy was professional and did a great job!  I highly recommend reaching out for your plumbing needs!  This team will take care of you!

I called Brian Long Plumbing for a plumbing problem with my toilet. Best call I made! My toilet tank had cracked and I needed a new installation. This company is a hidden gem! I had made a dozen calls, starting with the most highly rated. None could help. Brian is extremely busy but squeezed me in for a 24 hour turnaround time. Extremely knowledgeable and honest to a fault. He has been in business for a decade. He was able to uninstall and install a new toilet in under 90 minutes, was the most reasonably priced and takes extreme pride in his work. I would absolutely recommend Brian to anyone needing a plumber and he will be my first call if ever needed again.

Pete is a great plumber! He installed a tankless water heater for me. Pete was extremely knowledgeable and is always available even late at night. Pete always answered my questions no matter how crazy or off the wall they may have been. He is my plumber for life!

I called at 8:50am on a Friday they were here by 10am. They are prompt, friendly and professional. Love the folks at Edy-Mac. Highly recommend them

We recently bought a home and had a home inspection done. A toilet needed the insides replaced as the water level wasn't enough and didn't flush well. It continually ran. The previous homeowner contacted North Meck Plumbing. They charged over $200 to replace the inside parts, tightened down another toilet and said all three were fine. We closed on the house and that night the toilet ran most of the night & still didn't flush right. After calling the previous owner, we got in touch with the plumbing company and set up a service call. They came out and argued this could have happened since they did the work. Really? This is what they were suppose to fix. Then they admitted the insides were not replaced and said the other 2 toilets were about to break too. Thought they looked at the other 2 & said they were fine. So after another $400 they say they are good. I feel like they took advantage of the previous owner and way overcharged us. I would not recommend this company! We should have just bought new toilets.

I woke up to no hot water.  Emailed and got an appointment for the same day....$89 service charge.  So far so good.  The technician showed up within window.  Took a look at my water heater.  Then went out to his truck for over 15 minutes and came back with 3 options....$139, over $400, or around $3,000 for a new water heater.  Asked me to sign commitment for one, so of course I go for the $139.  He then goes to my water heater, presses the reset button, and guess what?  Hot water.  Shouldn't you be told the problem, costs, and then make a commitment?  Then goes back out to the truck for another 15 minutes and brings me a bill for $234.  To press the reset button!  Not happy and won't use again.

Jim Dickerson is a helluva guy. I worked there for nearly four years, and was never asked to do anything illegal or unethical.  You get what you pay for, and the prices we charged were fair by market standards.  I left after a major contract cancelled, but would have stayed otherwise. I hope that the family has continued with his vision since he has stepped back in terms of management.

I felt that the technician was more interested in upselling instead of listening and diagnosing problem.  We had a clog/blockage in drainage piping under house that was causing backup of septic into house (we believe due to construction materials getting into drain from remodel we had just had done in bathroom). We were wanting likes snakes/scoped to make sure clog was resolved and no further issues.  Technician tried to convince us that we needed to repipe drainage pipe for whole house which was not wanted or needed.  We had lived in house three plus years and no issues prior to bathroom remodel.