Best A/C Repair in Portland OR

Jacob was great. He's friendly and communicative and provided good solutions for adjusting our aging sprinkler system to cover our new landscaping. He checked with us often during the process to see if he was covering our needs and priorities and seemed happy to discuss any concerns we had. We are extremely satisfied and couldn't recommend him more highly.

I called Clog Pro on Friday and they had availability the next day and didn't charge an additional fee for weekend work, which is apparently a thing in the plumbing world. I can't say their rates were super expensive or super reasonable, because I think that plumbers overall are on the spendy side. But you know what? They did a great job and now I won't have to call anyone again for a long time, hopefully. My work also came with a 60-day guarantee, which is great. I love a company that stands behind their work.

Of the three plumbing companies I called, Clog Pro was the only one that had an actual person answer the phone. The other two still haven't called me back.

I needed my bathroom tub and sink drains cleaned, as they all tend to run slow despite my best efforts to stay on top of them. I hadn't had them professionally cleaned in quite a while and they were really getting out of hand.

Patrick came out and did an excellent job. He was actually running EARLY on Saturday (who does that, btw?!) and I got a courtesy call asking if he could come early. I said yes (of course!) and after the work, I got a call from the dispatcher asking if I was satisfied with the work minutes after Patrick left.

Patrick was professional, courteous, quick - yet thorough, and he didn't make a mess (or he cleaned up after himself if he did). He's very friendly and I asked if I could add on my kitchen sink at the last minute, and he accommodated my request with no problem.

My only complaint is that I got charged a $20 truck fee (whatever that is) that I was not made aware of in advance. I guess I'm paying to help fill the truck with gas - even Patrick wasn't completely sure what this charge was, but he said it was a standard charge.

Will I call them again if I have a plumbing issue? Absolutely!

TL:DR: Great service, quick, communicative, and a 60-day guarantee. Will call again for plumbing needs.

Things seem pretty good, the salesman wasn't a pushy jerk and the price seemed right. The problem came when we found out the salesman didn't disclose all the information. He inferred that all work would be done in-house. At no time did he say his company's subcontracted to other plumbing companies. Throughout his sales pitch, he continually badmouthed plumbers because they didn't do the job right. It was always we do it this way they do it that way.
Today I received a phone call from some plumbing company that I had never heard of wanting to schedule the repipe. I've never heard of these people and told them that we were already doing it with repipe Specialists of Oregon. I was then informed that's who they are working for.
I know it may seem like a minor point (and so does repipe specialists. In fact onecustomer service rep flat out told me he didn't understand my problem) but it made me want to know what else the salesman didn't reveal. This only makes me wonder what else the salesman did not reveal.

It is minor, but all he had to do was tell me that they're going to subcontract the job.
The long and short of it is they ended up canceling the job because they felt I could never be satisfied and I am now scrambling to find somebody to repipe my house in the same time frame as the rest of the construction.

Roy's AWESOME! He's legit, honest, and reliable. He fixed our plumbing issues to our satisfaction. Highly recommend Tri County Plumbing!

Sean is probably the most honest plumber I have ever worked with. Never did he make me feel judged by the novice questions I asked and he actively avoided upselling with me which gained all of my trust. If I ever run into additional plumbing issues, Sean will be the first I call.

George came out and cleared my rain drain at the start of the rainy season. My driveway had flooded with the first big rain. He did excellent work, and was knowledgeable about what he might be up against with my particular drain pipe. He also let me know that it might not be fixable, so he let me know the risks in advance. He told me the price to run his camera in and find out, along with a pressure spray, and I felt that was a good risk. He ultimately was able to clear the clog, and also let me know that my pipes will need to be replaced at some point because they were caving in about 50 feet from the mouth of the drain. Overall it was an excellent service. It's never cheap to get the drains unclogged, but it's a lot cheaper than the hassle and stress of having a flooded garage! Five stars.

Update: I recommended Terry to a good friend who had been given estimates in the thousands of dollars to re-plumb the entirety of her new rental property to fix water pressure issues, and Terry did it for $150 by identifying one very obvious thing that the other plumbers had all overlooked.

This is why you hire Terry.

Fantastic service. John and Sean showed up on-time and ready to go, and within two hours had the problem diagnosed and completely fixed. John offered great guidance and explanation as to the source of the problem, and the possible options that we could enact. He even fixed up a couple of issues that might have given us some trouble down the road!

Easily one of the most positive experiences I've ever had with a plumbing service, and I'll definitely be using Sutherland for any future needs, including replacing our water heater.

If you are a new homeowner, or new to any plumbing issues, definitely go with Sutherland. You'll learn a lot while they diagnose, and you'll always feel like you're properly educated on what's going on in your house. They even do an exit interview to fully explain repairs. Incredibly professional and well worth it to go with them over competitors.

Kevin was friendly, professional and efficient (and reasonably priced). I've been dealing with some mediocre contractors lately and Plungers was a nice change of pace! Highly recommended.

I haven't really used the service. The reason I am giving them a 5-star review is that they provided advice through the phone without any cost, which helped me as well.

I had a leak in my water meter pit and I called them for help. Joseph told me they can help to detect where the leak is but not able to fix it. He also provided some advices and shared his opinions regarding where the leak is possibly located through the phone. Even though they are not the one whoo actually fixed the leak, I really appreciate the help.

John and team replaced some rusted and crumbing lines in my bathroom, they were extremely professional and worked quickly, I can't recommend them enough, thanks Guys!

Very happy with the service we received! I reached out for a quote via yelp to unclog our basement laundry room floor drain and Dave responded quickly with a reasonable quote and an offer to come out ASAP! He came over promptly and fixed the problem quickly and neatly. I appreciated the timely texts and his friendly service. Will definitely use him again! His magnet is now on our fridge :)

Kent made two trips to get our spare shower fixed.  He did a great job by finding the problem.  He was on time the first visit and early the second (having to do two trips was not his fault, by the way!)  He was very kind and courteous, and let me watch out of my own curiosity ... putting up with all my questions.  Calling for an appointment is easy.  That they sent Kent was our bonus!

So we have a 1932 house with the original plumbing, and one of the original bathroom sinks leaked. Our previous plumber told us that it couldn't be fixed without ripping the bathroom apart, so for about 15 years we would just get it patched up but it would soon start leaking again, and so every couple of years we would have to get him out here for $150 a pop. We were going to do it again, but the plumber was getting ready to retire and didn't want the work, so a friend referred me to Burfitt. I texted him photos of the sink, he said we just needed a new faucet, knobs, and drainpipe, he ordered them for us without even coming over, then came over today with his assistant and fixed this and another problem. Good as new. We should have gotten him in years ago. And they said it couldn't be done!

Great service! Straightforward pricing and a willingness to give advice on maintainence and what should happen next. Brent was great!

Travis serviced us today. He was prompt and worked very fast. Installed a new under-sink garbage disposal which worked perfectly, and additionally replaced some of the old bendy pipes under the sink with straight ones. It drains much better now. It was 200 even for parts and labor, but he didn't break down the price any further than that. It seems reasonable enough? I don't know the average price for garbage disposal replacement.

Plus side: Pat was friendly and communicated well. Down side: This was an expensive repair ($1,625) for work that took Pat 3 hours to complete. We received a limited-detail estimate of $1,625 after Pat came out to investigate a toilet that was unstable/rocking and water refilling slowly. The toilet had a crack in it, but Pat first told us it would not need to be replaced. He determined that the flange needed replacement and that there was some wood rot below the toilet that needed repair. Because M5 Plumbing advertises their ability to do full-service bathroom remodeling, including flooring replacement, we decided to go with them. 3/4 particle board was installed on the basement ceiling from below the toilet to sandwich the old flooring and allow for the new flange and toilet to be installed. We requested a more detailed cost estimate which showed we were charged $375 to pull & reset toilet, $675 to remove and replace flange, and $575 for flooring repair, remove failed section of flooring, install new 3/4 plywood beneath floor, install new base for toilet, reinstall to tie flange to substrate.
On day of repair, at the last minute, Pat determined that the toilet indeed needed to be replaced, so we had to buy a toilet for him to pick up from Home Depot. Cost us $1,745 for the whole project which took him only 3 hours to complete. My sister is living in this (our) home, so we wanted to be sure it is working properly and all is well, but we live across the country. It's hard to manage home maintenance repair from a distance. I wish we hadn't been so hasty in our hiring decision. We do not plan to work with M5 Plumbing again. It was too costly for such a simple project. We questioned the flange replacement charge at $675 on top of the $375 toilet pull and set (seems like a double-charge of $375, as the toilet pull and set should be obvious in a flange replacement), but he stood by that cost. We probably could have flown across country, done the job ourselves, and got a family visit out of it for less than what he charged us. But, alas. We made a mistake.
Additionally, this is COVID pandemic season, and he failed to wear a mask during the work. He showed up with a mask for the estimate, but did the work mask-free. Disrespectful, at the least.
Finally, he left a mess: garbage bag in the bathtub, scraps all over the floor, and an old toilet lid. We hoped this would be a good experience so we could continue to work with him for future work, but this won't be happening.

First off, I really wanted to give these guys a solid review.  I got bids from several companies before moving forward with my Geothermal installation.  Travis is very knowledgeable and personable before the purchase.  After the project is started and agreed to he will just push you off on to your project manager.  Which is fine but the project manager is not the decision maker and can't really help you when you really need help.  

Here are a list of the positives:  

1.  Unit is of fine quality and operates as expected.
2.  They give you good options up front for purchase and have some flexibility in scope of project.
3.  Duct work in garage looks professional and in run according to plan.

Here are a list of the negatives:

1.  Responded well before the purchase, difficult to reach after the purchase.
2.  The owner will just push you off to the project manager.
3.  A technician will NEVER call you back on the weekend.  We had our unit installed during a very cold time of year and it was malfunctioning at first (a wire was connected improperly).  I called the answering service (3 times none day) and never received a call back.  This also held true for the following weekend.
4.  The front office folks are no fun to deal with.  Most are rude and want to get off the phone.  Genevieve was the only exception.  She listened and acknowledged frustrations when they occurred and offered solutions.  She was great.
5.  The project, which was started the first week of November 2015, will hopefully be finally complete today, February 5th, 2015.  Yep.  3 months!!
6.  They incorrectly configured the zones upstairs and it took 2+ weeks to get some back out to check it and then another week to repair.
7.  We originally had a gas furnace in the attic and a gas furnace in the garage.  We replaced both gas furnaces with the one geothermal unit.  I was always nervous having a gas fired furnace in the attic.  Well, when they came today to fix a problem called out by the city inspector I learned that they NEVER EVEN CAPPED OFF THE GAS LINE!!!!!  All they did was close the shut off valve and tape it.  This could have killed my family if the shut off valve ever failed.
8.  This system cost my family $37,000.  The system is well work it and we enjoy it.  The company, however, constantly missed deadlines, wouldn't help on the weekends, and failed when it came to the safely of my family.

Be aware if you choose them.

Very disappointed in this company he promised me a delivery with a start time 4 weeks ago to complete my home so my family and I could move in. Chris left me high and dry with absolutely no communication and now I have a rent and a mortgage payment. Thanks for wasting my time.

River City needs to provide full disclosure in their estimates.  If they are going to charge time from door to door, they would be better advised to state a two hour minimum.  According to them, it took two men two hours to dig a two foot hole and discover there was no problem.  They claimed transportation time was part of the reason for the excessive cost even when we live in their same zip code.  They also failed to include fuel charges and environmental fees in their estimate, so I ended up paying double what I had expected.  I will be taking my business to their competitors and hope that everyone who reads this can find a company with better business practices.