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River City Environmental

River City Environmental

Plumbing Service
5410 NE 109th Ave, Portland, OR 97220

Description


Since 1995, River City Environmental has provided environmental and emergency services throughout the Detroit lake area, including stormwater services septic, emergency spills, plumbing, and water truck, If you need a service that you don't see here, please contact us (503) 208-6955 Our team of service professionals is ready to help you 24/7 - 365.

HISTORY


Established in 1995.
Since 1995, River City Environmental offers commercial, industrial and residential customers a broad range of environmental services. As the largest environmental services firm in the Northwest, we are pleased to provide experienced staff and full-service environmental, sewer, septic and storm water management services. Based in Portland, our business has grown from Oregon and Washington to serve the entire Northwest.

ABOUT BUSINESS OWNER


Steve got started int he waster management business as a boy and founded his environmental services company over 25 years ago. Steve is a native to Portland, Oregon and loves to fish with his wife and kids whenever he gets the chance.

SERVICES


Reviews


James E.
James E.
7/21/2021
The only real emergency plumber in the Portland Metro area!  I called everyone all the big names like Roto Rooter and all the little names about 30+ plumbers, many stating they had emergency services.  All stated 3-30 days until they could fix my emergency that left my home with no water.

I know some of it must of been luck(based on where the truck was at) but they were at my house within 1 hour of me contacting them and fixed my problem and I once again have running water!  Thanks!

Casey S.
Casey S.
6/14/2023
Can you give negative stars? The worst company. Unprofessional, rude, and unethical. Do NOT use River City for anything.

River L.
River L.
3/26/2023
Complete scam.  When I questioned the manager why the material charge was so high, he told me that they purchased an amount of piping that was more than twice as much as was needed. I was never compensated for this extra' material.    They will charge you $100 as a fuel surcharge even if they are a few minutes from your property.   They will also charge you for the time to get materials - in my experience it took over an hour and a half.  I checked the pricing on the materials and they upcharge 40%.  Chaz, the manager, will not take your calls once he knows you are a disgruntled customer.  They price gouge and are extremely dishonest.  Avoid.

Rick S.
Rick S.
02/08/2023 12:00:00 SA
I'm a contractor, and I thought I'd try using River City for a portable toilet at a job site. There wasn't one aspect of the whole experience with this company that wasn't a major hassle. The quoted price wasn't even close to the final cost. The toilet was delivered damaged and unable to be secured. A replacement took weeks and since the original couldn't be secured, it was used and abused by people who had access to it 24 hours a day. They were unresponsive by email and by phone. I keep getting invoiced for very strange, small amounts 5 months after I paid the final invoice and they picked up their unit. To their credit, they eventually fixed one invoicing mistake, but I'm still trying to close the book with them...today I got a bill for 2 dollars and change.

I don't think I've ever left a one-star review, but I truly would avoid dealing with this company if you have other options. Luckily a porta-potty is a relatively small transaction, so I'm not out much. Maybe they are more responsive to larger customers, but I see a lot of red flags and will not be using them again.

Alina S.
Alina S.
8/23/2022
Scheduled striping with River City, the crew was very professional very quick and organized they for sure know what they are doing . Did an amazing job at my property I really recommend them

Kate S.
Kate S.
11/22/2022
River City needs to provide full disclosure in their estimates.  If they are going to charge time from door to door, they would be better advised to state a two hour minimum.  According to them, it took two men two hours to dig a two foot hole and discover there was no problem.  They claimed transportation time was part of the reason for the excessive cost even when we live in their same zip code.  They also failed to include fuel charges and environmental fees in their estimate, so I ended up paying double what I had expected.  I will be taking my business to their competitors and hope that everyone who reads this can find a company with better business practices.

Elisabeth R.
Elisabeth R.
10/20/2022
We use River City for a number of commercial properties we manage in and around Portland.  River City has been professional, experienced, solution focused and communicative.  They are also very cognizant of the building's tenants and will work around schedules as to not be disruptive.  They have handled everything from basic plumbing, new installs, storm line jetting, jetting large clogs and scoping and mapping sewer lines.  Overall, they are great to work with and highly recommend.

Emily D.
Emily D.
4/13/2021
I called River City to repair my septic system in Tillamook. After a very rainy January, my shower and toilet were backing up due to too much water in the drainfields. Chad with River City recommended proceeding on a time and materials basis, since the location is a ways out of Portland - he could diagnose the problem and repair in one fell swoop over 2-3 days. River City required a 5000 credit card hold prior to proceeding, and in looking over the rates list I signed, I didn't expect the bill to be much more than that.

Fast forward 3 months: the shower and toilet is backing up again much worse: sewage including feces in the shower. My entire yard is a swampy mess with up to 14 of standing water in many places, including behind the house where they created a sort of pit through their excavation where surface water can't flow out of. Water is visibly infiltrating into my garage, and could be seeping into the lower level of my house as well which is at the same elevation. My underground rain drain pipe was crushed during construction. Every square inch of my yard was dug up and is too muddy to walk on, and there is Styrofoam poly aggregate (basically artificial gravel which looks like packing peanuts) mixed in with the soil all over the yard. My renters, who have 2 dogs, have not been able to use the yard since January.

The price tag for this was $17,690.25.

The state of my property is much worse, and everything that was done to divert water needs to be redone likely exceeding that amount. I have hired a local contractor to excavate and replace the crushed rain drain and to clean up the poly aggregate. I hired another septic company to siphon the standing water behind the house that is not draining, and drain excess water from my holding tank. I am getting a bid this week for a landscape architect to remove and replace a defunct ground water interceptor - this is basically a French Drain to divert excess ground water that was getting into the septic system. The system River City used has a perforated drain pipe that comes bundled with Styrofoam poly aggregate, wrapped in a geo fabric to provide drainage, rather than the traditional gravel-based drainage systems - supposedly it is a proven system that costs less and is fast to install, if installed correctly. Somehow many of these bundles burst all along the trench line, spewing chunks of Styrofoam all over the yard. From what my contractor observed, the pipes are not even connected in places, and in some cases there is no pipe, just Styrofoam in torn fabric a hole with clay soil fusing to the Styrofoam pieces. In some areas the drain pipe is above the ground. The soil is on my property is mostly clay, and the usual precautions you would use with a soil that does not drain, like additional geo filter fabric, backfilling with a pervious soil etc. was not done. Additionally the grading done does not direct surface water away from the house, instead a low point was created behind the house where water is trapped and just ponds. Normally you would channel the water away from - rather than toward the foundation. The crew had 3 days with an excavator at 1200/day, and this was the result.

I had a phone conversation with the Chad and the office manager about the issues and the bill. I acknowledged that the the shower and toilet seemed to be draining and other maintenance to the septic lines were done, and I authorized a 5000 partial payment on my credit card. Chad agreed to return in April to fix some of the issues, and make some adjustments to the bill. Meanwhile I discovered that feces and toilet paper were piling up behind the house through a sewage line that had been broken during construction. River City repaired that broken pipe, but then I got an email from the contracts manager, Mick letting me know that Chad and the foreman were taken off the project, and all communications had to go through him. In trying to figure out how to remedy the problems, I asked Mick what products were used, placement of underground elements, whether my raindrains were altered or combined with this new drain line, and a conversation that was supposedly had with my neighbor to daylight the ground water onto his property. Mick would only reply by saying things like the amount owing currently is $13,175.25.  We can put you on a payment plan if you like.

At about 6 weeks after the invoice that I disputed was received, Mick filed a lien on my property (wrongly naming my neighbor as the owner initially - causing a great deal of anxiety) with the intent to foreclose if I didn't pay them in full, plus the 500 filing fee.

I hired a mediator so we could have a conversation and work things out, River City refused to mediate. Yesterday I received a letter from Mick demanding payment in 10 days, saying that their work was per industry standards and that their invoice was not overstated.

video:
youtube.com/watch?v=JAMN…
youtube.com/watch?v=N6uC0

Aaron S.
Aaron S.
9/13/2020
I just want to say a huge Thank You to the people of River City. We are so blessed having businesses like this that truly care about their neighbors.
We were displaced due to the fires and are in our RV parked at an emergency station.
Just prior to the fires our truck was taken in to the shop. We have no way to tow our RV to a dump station so their service of emptying is amazing.
My wife is handicap and on oxygen 24/7 as well as other issues its vital to have water and bathroom.
ThankYou again so much.

Kari M.
Kari M.
12/27/2021
First time user. The service was good. The cost was twice what they quoted. Be aware, the clock is running from the time the hydro vac truck leaves their yard until it returns! I will check other options on future projects.

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