Hillsboro Plumbing

A root broke the water line to the house. Turned off the water at the street. We had no water in the house.
A neighbor referred us to Hillsboro Plumbing.
Suzy in the office was great to work with.
They scheduled the utility location and came out right after locations were done.
Travis did the work and was very knowledgeable and friendly.
My son and I helped him dig and cut roots.  
3 ft down we found the problem, a cracked connector under a root.
He repaired it and was finished in less than 2 hours.
After 2 hrs to let the PVC cement cure I turned the water back on and it is working fine.

I would definitely go back to Hillsboro pluming again.

Hillsboro Plumbing did a fine job identifying the cause of a mysterious ailment in a basement extractor. They came to the house promptly, and the plumber quickly figured out what was happening (a very slow sewer drain that caused refilling from the air vent). Very reasonable charge for good work -- I'm a satisfied customer.

This is one of those times that I am simply astonished that this business would treat a former customer with so much disrespect. I used Hillsboro Plumbing twice before to install a toilet and garbage disposal. Travis, the tech who did the previous work was great. But on the third attempt to use them, the lady who answers the phone, well let me put it in a kind way; she is costing them a lot of business. This use to be my go to plumber in Hillsboro, but not anymore. While the actual workers are good, it is nearly impossible to schedule an appointment or get a return call. Their response is that they are too busy and they make no attempt to be helpful. I wish I could speak to Travis about this matter, but I doubt he will be allowed to call me back.

Horrible customer service, I just had a conversation with a women over the phone. I asked what their charge to come out she did not answer that question. I asked her how much the hourly rate was and she stated $112 plus material then hung up on me. I will not suggest calling or even bothering with this company if someone hangs up on a customer within the first 3 minutes. Horrible attitude.

Oh man, these guys were great! We just moved into an older home a few days ago and the water shutoff for the washing machine was seized and broke off. I called at 830 am to see if they could make it over sometime in the next few days to fix it, and an hour later Travis was at my door. He cut out the previous owner's DIY valves and installed a new shutoff box for me, helped me move the old washer out and the new one in, and was on his way by 11! I honestly don't know if there would be cheaper options, but I fully expected to pay more than what I did for the job, so I think they are very well priced. Hillsboro Plumbing definitely has my future business!

Unfortunately, I am writing this poor review for Hillsboro Plumbing. I normally don't leave negative comments when receiving poor service, but, I feel that Hillsboro Plumbing needs to improve their customer service for other customers, as I will not call them for future plumbing service needs.
I own multiple properties in the Portland area. I left a message asking for a call back to schedule a drain leak repair for one of my units. Susie called me back and told me that they were busy and could not get out for at least a week. I said that I had no problem waiting because my tenant has a work around, she said that she would contact my tenant and schedule the appt. I called a week later to get an update, Susie basically suggested that I find another plumbing company to perform the work.
As a business owner, I find this perplexing, there could potentially be other opportunities for Hillsboro Plumbing to maintain plumbing on my other properties. I can understand them working with me and my tenant to find a date/time that would work. But, just telling me to look for another plumbing company to schedule the work is surprising. Yes, maybe this particular job is small, but, this might have been an opportunity for Hillsboro Plumbing to be my goto plumbing company for future needs. Not now.

Travis serviced us today. He was prompt and worked very fast. Installed a new under-sink garbage disposal which worked perfectly, and additionally replaced some of the old bendy pipes under the sink with straight ones. It drains much better now. It was 200 even for parts and labor, but he didn't break down the price any further than that. It seems reasonable enough? I don't know the average price for garbage disposal replacement.