Best Electric Water Heater Installation in Austin TX

Our hot water heater stopped working one day and the timing was really terrible. I called early in the morning and spoke to a call service. The company called me back very promptly and set up an appointment that same day. Our repairman Curtis was friendly, efficient, and conscientious. He called to let me know where he was before he arrived. He immediately diagnosed and repaired the problematic part (thermocoupler in our case). He also cleaned some of the other parts to help the heater keep running as long as possible into the future. It was an old heater and he easily could have told us to replace the whole thing. He did what was best for us and our budget instead. Very happy with the service.

UPDATE:
I need to respond to each point this company has made:

1. Our owner has reached out to you multiple times to discuss with no return call.

REPLY: Correct, there is nothing to discuss. When you are hired that is when you have an opportunity to discuss, not afterwards. I don't need to talk to anyone now. Nothing left to say.

2. We do not sell certain versions or old models based off of stock. We purchase directly from a local supplier. The model offered is not an older model. I'm afraid there is confusion. What is the new version your referring to?

REPLY: You are incorrect. You offered me the Navien 240A, some plumbers and plumbing supply stores still have that old model. I wanted, and got, the Navien 240A2. This is the new version of the Navien 240A. Call Navien and get schooled if you need help on their products.

3. We would of been happy to break down your estimate, no problem. We do it all the time. Dispatch notified your technician (we have proof) but he was provided your work number and when we called they stated you no longer work there. We apologize typically our technicians call back promptly but this was an unfortunate situation. It was an honest mistake.

REPLY: You are being dishonest and trying to cover yourselves. We communicated by text, email and phone. You were well versed in how to get in touch with me not only by phone, but also text and email. If you dialed a work #, which I find impossible because I have not had a work # since 1998, you could have connected in other ways if you wanted to. I had to call in to you 3 times asking for the breakdown. Why you don't do that right up front is odd at a minimum, and dishonest at most. I shouldn't have to chase you to get the breakdown I asked for. You dropped the ball, dd not get back to me when you had multiple ways to do so, and left me without hot showers or the ability to use my dishwasher, for a long time.

4. Troubleshooting with the manufacturer is the most commonly used method for determining the issue. Had we not determined the unit needed to be replaced, another company would of and they would have charged for their time as well. They would of called the manufacturer too. It is the best practice. It is frustrating that the wait times are extremely long but that is NOT our fault and YES we do charge for our time. We do know what we are doing. Some issues we can solve right away and other times for more complex issue we need to go through the process of troubleshoot

REPLY: the plumber that eventually fixed everything did so immediately, with no need to hold on long hold times with the manufacturer, and also pointed out something else that you missed that needed to be fixed. I did not tell them what the problem was, I just asked them to come and look at the issue cold, to see if they performed any differently than you.

Sometimes we all make mistakes, but for some reason no one wants to admit to their mistakes. They spin, lie or make up stories. You dropped the ball, period. Take the bad review like an adult, and learn from it, and move on. You have lots of good reviews, hopefully you'll alter your methods and do better going forward, and this will just be a lesson learned.

Lightning quick response and he fixed my leaky garbage disposal in no time. I will definitely use Abel in the future.

Great service!  I had tried to DIY my clogged sink.  I was unsuccessful in unclogging and was unable to tighten the slip nuts.  Now I had a waterfall under my sink!  Braulio answered my phone call while he was on a job site.  He was able to make an for the following day.  The day of the repair, he sent a text message with a time of arrival.   I left my office to meet him at my home and he was already there!  After I told him my story, he knew exactly what to do.  I appreciate him being on time, quick repair and great price!  I have found a new plumber and highly recommend his company!

I had Jim out to my home recently to help with a gas line problem.  He was very responsive and when he did come out to my house he knew his stuff. He quickly diagnosed the issue and charged my very fairly.  Great doing business with a local, I am sure it won't be our last!

Called Monday repairs/replacements completed Tuesday. (I was not a prefered customer.) Fast friendly service. This was for toilet, supply line and cutoff valve replacement. They cleaned the work area and hauled off the old. While here, other areas were inspected, recommendations and quotes to follow.
Pros from the get go.

Needed to have a 26KW Briggs and Straton home standby generator installed. After getting a few plumbing quotes Jeff with Thunderbird Plumbing came out on top. His team showed up early and went straight to work despite some rainfall.  It was a small workforce there to lay a gas line from the home to the generator. These guys were a digging machine and the entire job was completed in 5 hours. They laid down tarps to capture the soil then carefully cut the sod. They hand dug a 45 foot long, two foot deep trench. They laid the poly pipe, labeled for safety then connected cutoff and pressure controls on each end. Then installed the battery and test ran the generator. Purred like a kitten. They watered in and tamped down the loose soil as they filled the trench. Won't be long until you won't even be able to tell they did anything in the back yard. His team comes highly recommended! Thank you Jeff I know where to go when I need some plumbing assistance.

Talked me through a solution on the phone to my problem with a tankless water heater. He *wasn't* the plumber who installed the system. Could have easily just told me that I had to pay him for a visit to the house but instead was patient and walked me through a checklist that got us to the solution.

Excellent service! Saved the day! They actually saved us $3,000! We had a slow gas leak, and another plumber said we had multiple small leaks under the house and should replace all our gas pipes- at a projected cost of $3,650!. Luckily, the other plumbers, Clarke Kent, did not show up as planned, so Ben from O & M Plumbing came by to take a second look. He found no, nada, zero leaks under the house. He located three loose fittings near appliances inside the house. He quoted us $300 to fix the leaks. He fixed them the next morning and we had our gas turned back on that afternoon! He even came back later to help the Texas Gas employee find a valve under the house. Fantastic company!

These guys are super responsive and friendly. Thank you for your help Cody.

Andrew Page is a Savior!  After desperately using 3 other companies we FINALLY found Stan's who knew how to work on our Carrier Infinity systems.  The responsiveness was excellent, the follow through on appointment times was excellent, the concern and reliance of helping us out in a tough situation was superb.  We are so happy now AND have are excited to use our maintenance contract to ensure we are in good shape going forward.  VERY HAPPY CUSTOMERS!

My Son is a Long Haired Hippy Type. Cody came out on time and cleared the Boy's shower drain. Professional and Pleasant to talk to. We will be using Austin Plumbing again in the future.

Diego was here when he said he would be and fixed my door perfectly. Very efficient and affordable. Thank you!!!!

They were able to make room in their schedule for me very quickly and were even kind enough to call and see if I wanted them to come sooner (I did) when someone else cancelled. They quickly identified that the leak was actually a backed up drain pipe from me A/C. They cleared the pipe for me, helped me fix it so that it wouldn't happen again, kindly pointed out that I needed to clean out my dryer vent soon, and vacuumed out all the water that had accumulated. They were very punctual and professional. They're one of a very few businesses that I have saved into my phone to contact again in the future if I have problems. I highly recommend them!

I installed new AC/Heating units from Honest Air Conditioning and Plumbing.  Today they came out to do the fall maintenance in preparation for the cooler months.  I had wanted an air scrubber for one of the units, and the technician, Alex, was very helpful in explaining my options and gave me a very reasonable quote. So in addition to the fall maintenance, he installed an air scrubber in not time at all.  Honest Air is by far one of the most reliable and reputable service companies that I have retained!

Ray came out promptly to repair a leaking hose bib. I was expecting to pay $100 or more. He found a stray piece of silicon was impeding the washer, and charged me a fraction of what I expected to pay.

I am impressed with their honesty and their prices. Five+ stars.

Very happy with their work of replacing my leaking hot water heater.  They were very polite, professional and worked hard.  Thank you for your professionalism too!

Wow! The guys are great!  Very responsive, fairly priced...will definitely use them again if needed!!

I have had nightmare experiences with other plumbing companies, but Osborn was nothing but professional.  I would highly recommend and will definitely use them again in the future.

Great job and very responsive. Cost a little more but worth it.

Came right out the same day. Replaced my toilet and I love the new toilet! Saving up to replace the other toilet.