Mr. Plumber Plumbing

My water heaters and water softener were not working.  I called Mr Plumber and Chris came out to assess the situation.  He discovered my water pressure was low due to a pressure valve( I had no clue I was living with low water pressure all these years).
Chris gave me the best price and best options.  
His work was professional, fast and accurate.
My water heaters, softener and pressure are up and running and I couldn't be happier!

I highly recommend Mr Plumber!

Be prepared to be robbed. There use to be a couple decent plumbers in the mix, now it's just a cash grab.

Contacted after freeze at Christmas. Was quoted almost $6,000 to replace a 20' run of pipes on a house built on pier and beam. Had repair and replacement (with additional insulation) for $590 by my new go to plumbing company.

We were affected by the 2021 winter storm and had a burst water pipe in two locations. We called and were advised we would be added to a list and we were given an approx. time to expect a call.  They called a little sooner then expected. The service team was professional, efficient and solved our issue.  The pricing is set by the problem and not at an hourly rate. Will use for future plumbing needs. Thank you Mr Plumber

I had an appointment for this morning for a plumber. I made the appointment several days ago. When I called this morning to get an update on the plumber's arrival time, I was told that he couldn't come today and that the appointment had been moved to tomorrow. I wouldn't have known that if I hadn't called.
Bad service!!!!'

Have used Mr. Plumber for over twenty years.  They always come out on time, and always do a great job.  Mr. Leo came out today and put in a new pressure reducing vallve, due to the freeze of 2020 having caused it to finally give out in 2022.

No one wants plumbing issues with their home!  Our sink was leaking and we had to find a plumber.  My husband called around to several companies to no avail and he finally found Mr. Plumber Plumbing.  They gave us a window of time that the plumbers would be out (8-12) and they got to the house by 0830!  Josh & Joey were at the front door, masked up, looking professional and ready to go!  They were very thorough and the work they did was impeccable!  Their work was neat and they were so pleasant and professional!  I will definitely use Mr. Plumber for any of my plumbing needs and I will specifically request Josh and Joey!

Hired Mr. Plumber to install shower valves for 3 bathrooms and set 2 tubs.  Total was $5885.22.  Tiled the showers and hired a different plumber to install trim since Mr. Plumber was pricey only to find out that 2 of the 3 shower valves they installed were installed upside down even though the valve clearly says UP.  Seems like that should be day 1 of plumbing school.  So then we have to tear off tile on 1, cut out the sheetrock to enter from the back side on the other.  Then Mr. Plumber tech claims they are shower only valves.  Accused us of ordering the wrong ones and wanted us to buy new ones even though they installed the others.  Why would you install and hook up water lines and how did you hook up lines from tub spout and shower if they are incorrect?  Showed proof that we ordered and were sent tub/shower combo valves.  Finally after multiple no-shows with Mr. Plumber to come and redo the valves, they showed up.  NEVER EVER again would I use this company.  I wish I could give no stars. Now I have tile to repair, a 3 foot hole in the wall to drywall, tape, texture and float and paint.  I have to get multiple trades out for all the repairs due to their mistake.  Delayed the project and left the client without a shower for about a month.

Great service. Very professional. They replaced my bathroom faucet, just as I wanted them to. Definitely recommend.

Justin Adams tried to find a water leak and spent the whole day tearing six holes in our drywall until he discovered it was a leaking tap connected to the fridge in plain sight. For this destruction he charged $3,000 !
After he left at 7:00 pm we found a water leak in our pantry that he caused. He ignored our phone calls and we spent the whole night mopping up. He eventually fixed the leak only after we called his dispatcher the following day.
Stay away from these comedians !

Do not use! I called them to come out to a property and check on the hot water heater that wasn't producing hot water. The plumber came, said there was no power and left. I was not at the house and had to call to get this finding. They charged $130 for a service fee due to weekend call. My contractor came on Monday and showed there was power to the outlet and that the coil was out (actual problem). After a month of back and forth (all from me, no responses we given until I followed up several times) they refused to give a refund. If the power had been out I would be happy to pay the fee. I showed them a video that power was indeed going to the outlet. Didn't matter. They said it was for him to come out. In my mind, I didn't pay for anyone to just drive over and lie to me. I paid for a professional assessment of a problem. They did not provide that. Very disappointed that they would not at least provide a refund for wasting my time and giving a false problem to just get out the door quickly. Do not use!

I bought the filtration thing in 2016 and during the winter cold snap it stopped working. I called them over to figure out what was going on and my outlet had froze to death! I called an electrician and it went in the garage and he pressed a button and he said no charge for this. I paid this plumber guy fifty dollars to plug into another outlet to check on the filter thing. Shaking my head. Anyway when I bought it it didn't seem to work but it took 4 1/2 years for that thing to seem like it's working finally. It cost me 1700.

UPDATE: I filed a complaint with BBB after posting this review. I was contacted by the end of the day notifying me they were refunding me the $125. I have increased the review to 3 stars as they did make it right, I just wish it hadn't come me to me filing a complaint.

We just renewed our maintenance agreement w Mr. Plumber.  They're terrific, especially Brian Gonzales who has done work for us for the last two years.  

When we bought the house it required significant plumbing work.  Brian is knowledgeable, efficient, customer oriented and eager to help.  He explains things well and we appreciate working w him and his colleague. Joseph.  Reliable company w excellent customer service.  

Thank you Mr. Plumber!

New to the area, tried a few plumbers and Mr. plumber actually the only one returned my call. Showed up on time, actually early due to a cancellation. Zechariah was patient and helpful.

Our house was built with a gas fireplace, furnace and water heater--but with an electric stove. When we moved into the house in 1997, we swore it would be the first thing we would fix. So it took us a while. This was my first time using Mr. Plumber. I called them after receiving an exorbitant estimate from another company--and I'm very glad I did! They were able to undercut the other estimate by nearly $2000. And their work was excellent. On top of installing the gas line, they also brought all our other gas appliances up to code. Even the city inspector was impressed with the quality of their work.

I intend to use Mr. Plumber for any and all plumbing calls from now on. Check 'em out!

Some of the good things about Mr. Plumber: they have a receptionist who will answer phone calls during business hours, and they offer professional and fast service visits.  When I called on Friday morning, they said they could send a plumber out the very same day.  I scheduled the appointment for Tuesday morning, and they sent a reminder call about an hour before, just as promised.

At the appointment, the plumber arrived on time and was knowledgeable.  Instead of a leaky pipe, he said I have a leaky faucet that needs to be replaced.  That was OK with me, but unfortunately, the plumber quoted $575 to replace the faucet.  I thought that was too much, since faucets costs between $100 and $180 at Lowe's. For a simple thing like switching out a kitchen faucet, I would expect not to pay more than $200 for the labor.

So I opted to cut my losses and pay the $65 for the Mr. Plumber visit.  That's their charge for going out there, when you JUST SAY NO to their services.

Thankfully there was some good timing ...  right after I got the bad news from Mr. Plumber, Mike's Plumbing Service called me back, and he said he would install the new faucet for $165.  After that, I bought a faucet for $99 + tax ($108) from Lowe's.

The other option I had was to buy the faucet from Lowe's on Callaghan Road, and they charge a $99 installation fee for faucet installation.  I think they contract it out because you have to come in to the store and sign a contract for the plumbing installation.  I went with Mike's Plumbing Service, even though it cost a bit more, because I'm out of town and unavailable to sign the Lowe's contract.  And I wanted the leak fixed sooner rather than later.  If I had been in town, I probably would have gone with Lowe's installation for $99 instead of Mike's price of $165.

So now I'm at $65 for Mr. Plumber, $108 for the new faucet, and $165 for Mike's Plumbing Service.  That's a total of $338 to replace that leaky faucet.

Although that's a lot of money ... it's considerably cheaper than than the $575 quoted by Mr. Plumber.   Whew!

Faucet I'm getting (cheap plastic parts, but made in the USA?)

$99 at Lowe's.

lowes.com/pd_231738-866-…

Faucets I'd like to upgrade to, later on ...

$169 at Lowe's.
lowes.com/ProductDisplay…

$179 at Lowe's.
lowes.com/pd_356598-866-…

Not sure if they have good plumbing service or not since they cancelled due to weather. Guess they don't check the forecast and call 30 mins before an appointment and say they can't come out because of the rain. Iv seen plenty of plumbing services use a canopy. Thanks Mr. Plumber for wasting my day, you guys should call Mr. Weather next time. Then then called back to say they would come out, but Im not a fan of giving business to a company that starts off on the wrong foot.  You can't come out, you can come out, which is it?

Mr. plumber replaced about 20 feet of drain pipe under my house. It was a really big job and they worked so hard on it. They were so nice and considerate and did a great job. I'm so happy with Benny and his crew.

I recently had my water heater break and it was on a Sunday. Mr Plumber was the only company who had a plumber available and ready.  Jason was the plumber who came out to my house and he was extremely professional and knowledgeable! I highly recommend Mr. Plumber Plumbing!

Absolutely amazing! Water heater died. Chris responded immediately on a Friday at 6pm, offered affordable solutions and a veteran discount. Very polite, professional, great customer service and follow-up 3 days later to ensure no issues with installation. Will highly recommend!

The tech that came to my house was very polite and professional, but their prices (like most licensed plumbers) are ridiculously stupid. I paid over $600 for what I could have bought and done myself for less than $100. I had him throw in a couple other plumbing jobs around the house that I needed done, so I still feel ripped off, just not as ripped off as I could have been. I'm glad what needed to be fixed was fixed, but at the end of the day I have to give 2 stars only because of price gouging.

I asked him if I bought a water heater myself if they could install it for me to save some money. He recommended not doing that because if a part needed to be replaced on the store bought heater they wouldn't have the parts. There's some flawed logic in that argument, because I could go buy 4 new water heaters THAT INCLUDE THOSE BRAND NEW PARTS and install them myself for the same price they would charge me to install ONE.

I will take advantage of the 1 year warranty that came with it if needed, but I don't plan on using them again unless some extreme discounting happens.

They were courteous and Prompt and repaired the leak in my outside hard water faucets very well. I will say that we have been lucky that we have not had any plumbing emergencies that I haven't been able to handle, and this repair was something that I clearly didn't want to tackle, and I will say further that not having used plumbers the last few years, I have no idea what reasonable or exorbitant fees are these days, but the technician quoted me what I thought was a pretty high price, based on fixing what was wrong, no matter what the problem, in other words, a worse-case scenario price. The problem turned out to be very minor compared to what it could have been, but the price remained the same. All things considered the price seemed unreasonable for the work actually performed. But, as I said, I approved  the price before he started the job, so I guess I'm not complaining, I'm just giving future customers a heads up, to reconcile yourself that you may not feel you got a fair price, but it may be a good idea to clearly describe the problem carefully to the dispatcher and ask for a price before they send out a technician. And realize that you are going to pay $500 plus for 5 minutes work or an all day job.

I cold called these folks this morning to replace my pressure reduction valve.  Within a couple of hours, they stopped by my house, quoted me on several options, made the repairs, cleaned up the jobsite and were done.  
If you want results, call Mr. Plumber.  
They provide professional service at fair prices.
Justin was the plumber that handled the repair.  He was prompt, professional, courteous and did not waste my time with a lot of upsale talk.
The office staff called me several times to coordinate the repair and invoicing.  They were equally professional and courteous.  
Mr. Plumber is at the top of my list for future plumbing needs.

Professional, efficient, and competitively priced. We were very happy with the work Chris performed (installing a water shut off valve/replacing outside faucet), and they even came out on the MLK holiday. Military discount was the icing on the cake.

Plumber was able to quickly repair my problem. I found him to be honest and fair priced. I always worry when getting repair work. Definitely keeping this number for future problems.

Very Professional! Chris is very knowledgeable of his job,on point and conduct the business proficiently. Walk me to where the problem at and I like that he informed me on all the repair to be taken. I was very pleased and satisfied with their work and will surely conduct business with them again. I will recommend them to friends in need of plumbing help.

Great service, two guys named Kevin and James came out the same day that I called, quoted for free, and charged slightly more than what other companies wanted to just find the leak. They dug to a tree and fixed the leak quickly. They are also picking up the tree they dug up for free. Kevin and James are knowledgeable, professional, and nice guys.

I had just bought an older home (circa 1940's) and needed some routine work putting in lines for a washer as well as hooking up water to my refrigerator.  More importantly they were able to install a water softener to my hot and cold water lines which was deemed not possible by another company I had called.  Troy and his men did a fantastic job.  They were prompt, efficient and their work looked pristine in the end.  Their work speaks for themselves.  If you have any issues and need a reputable company that stands behind their work, I would highly recommend giving them a call.

On time quality work for a reasonable price.  No attempted up sell, friendly, knowledgeable guys who took good care of us.  I will recommend Mr Plumber to my family and friends.

Horrible service!! I had a clean water broken pipe underneath my house. My handyman stated it was flooding underneath the house. I immediately called several plumbers, (this is around 5:00 pm). Even though every plumber states 24 hour and emergency service, I could not find a plumber who would agree to come by and fix the problem. I had to wait until the next day, at 8:00 am the next day I called Mr. plumber and explained the situation about my renters not having any water since the day before. I requested any expeditious service would be greatly appreciated. My renter called me several times that day and was worried they had not arrived, I called Mr. Plumber several times  and they assured me that I was on the schedule, but the technicians were at other work sites and would eventually show up to make repairs. At 3:00 pm, Mr. Plumber called me at stated they would not be able to drop by the house and I would have to wait until the next morning. (This would mean my renters would not have had any water for 36 hours). I requested that I speak to the president of the company, they said he was not available. I knew I was beat and I would now have to find a new plumber, thank goodness I called another plumber at 3:00 pm and was able to find someone who would drop by and fix the problem. I don't understand how a reputable company can make a promise and an not keep it especially when we are dealing with a family with children who had no access to water. Why couldn't they show up, even if it was at 7:00 pm if they had promised to fix the problem. I would love the president of the company call me and explain how this could happen.