Mario R.
02/08/2021 12:00:00 SA
Did they get the job done? Yes. Was the pricing fair? NOT AT ALL. I would have said no to them doing the work if I didn't need the repair to turn my water back on and had time to get anyone else. $105 per hour and the time starts from the moment they leave their office to get to you. It's 7 miles from my house and it took them 40 minutes to get there (no traffic). Instead of the repair I needed, I opted for them to just put a cap on the PVC pipe so I can reopen the water without it spilling in my yard. He was quoting me some 3 to 5 hours worth of work for something I know takes less than an hour. I have done the repair myself before but could not do it this time because my dogs broke the pipe to where the repair had to be done under the crawl space in the house. I live alone with a special needs child I cannot leave alone in the house, otherwise, I would have done it myself. The total cost to do it myself would have been maybe $30, with all materials and tools needed for what he did. He charged me $31.50 for a PVC cap that is worth less than $1, and for using PVC glue and primer that he clearly already had open from doing normal jobs. Charged me 2 full hours when he was only there 1 1/2 (of which 40 minutes were spent driving from the office to my house). Total $240 to install a cap on my PVC pipe so I can turn my water back on.
Don't get me wrong, they did the job right, the plumber was very nice and professional, but being they were local, I thought their pricing would be better. There is no value in the service they provided. Way too expensive. Even Roto-rooter was gonna charge me less, but they could not make it until the next day and I needed to turn on the water. Very disappointed with the pricing.