Champion Plumbing

Plumbers were efficient, thoroughly explained processes, wore masks. Had challenges with the office in scheduling services, but am pleased with the overall service provided. Will continue to use them.

This company is a nightmare!!!
RUN!!! Do not use them!!!

When my AC went out I was refereed to them by my warranty company and it has been Hell ever since.
1. They took one month to submit the report to my warranty company. I had to contact the warranty company request the report... Then an additional two-three weeks to replace my AC after the parts were received.
2. It has been impossible to get a  hold of anyone via phone, the manager responded one time via email - nothing helpful.
3. The technician ruined the power source of my water heater ( even though they were there to replace my AC)
4. The technician puncture a hole on a pipe in my attic causing a leak into my ceiling. And left a huge mess in my attic!!!!!!!!!!!!! ** still cannot get a hold of anyone..
5. Once they received payment from both the insurance and I, they have disappeared and are not to be heard from.

Estimate provided and was told they would be out the next day and would call with a few hours with a time. No call received. Called to see what happened was told later that day would get a call and a time. No call received. Called them again. Set a new time for the first appraisal the next morning. Time came and went. Called them again, advised they never put us on the schedule at all and our written estimate was lower that the job would cost before anything had changed or work done. Garbage company. Stay away.

Not happy with their pricing at all. We have a rental unit that had a leak from the fridge water line and although it took them 3 days to come out to tighten one nut! they still charged a $150 emergency fee because they deemed it an active leak that could cause secondary damage.  Yet, it still took them 3 days to respond! Ridiculous!

I definitely DO NOT recommend.

Edward was GREAT! After getting the run-around from my home warranty Old Republic Home warranty (ORHP), Edward replaced my hot water heater, by himself! He is very personable, professional & extremely hard working! Champion is truly Blessed to have such employees. Thanks!!!

Red ALERT.      !!!CAUTION DO NOT USE THIS COMPANY!!

I Still need gas control Change out or a new water heater PRV valve.
Work order says or so they don't even know what it needs. I paid a service call fee. I've made numerous calls only to be told I would be contacted and I never do. It just can't be this hard to get pricing and have them come finish the job.
This is a network with a dispatcher so when you call it goes out to whatever technician is available. So they have ZERO control of what happens after the initial call. Bad experience, bad customer service, bad follow up. Can't attest to quality of repair since I can't get them back out to finish the job or even get a quote for the repair! Who
does that? Champion Plumbing does.
No HOT WATER for 5 days and counting!

This company was assigned to me through my home warranty company, Old Republic Home Protection (ORHP), like the other one-star reviewer.

Hector came on time, and was very friendly. He checked out my lack of hot water, and went to my water heater. He turned up the thermostat to 125*F, then bounced! He was like,things should be good now! I seriously thought he would stick around awhile to make sure that made a difference, because it didn't.

A week later, Hector still hasn't entered a report on the work he did, so that my warranty company can know what to do next. I've called ORHP twice about this matter, and had them switch me to another plumbing company on the third try. It shouldn't be that difficult to write I turned up the water temp. Didn't take me a week to write that just now. Come on! I only want hot water. Do your job.

When I called, I got a 2-hr window for an ETA.  They arrived a few minutes into that window.  They repaired and/or replaced three things, one in the front yard and two in my house.  They were professional, courteous, knowledgeable.  I found out they also repair central heating and air conditioning.  I will call them if either goes out.

We were connected to Champion Plumbing through our home warranty company. They set up two appointments with us and no showed both of them, even after we called and confirmed that they were coming. This is unacceptable and extremely unprofessional. We asked to be switched to another provider as we had to miss work and leave work early to be at our home for the two appointments and they never showed up or called to reschedule.

Edit: 9/27/16 at 9:17pm Just received a call from a technician that they are coming out now.

CONSUMER BEWARE!!!  Champion's customer service is awful.  I live in a rural area where it is difficult for service technicians to get parts from their supply houses easily.  It is also 40 miles from my home to my office.  I scheduled an appointment with Champion and took the day off from work so that I could meet their service technician.  Also, recognizing the problem with getting out to my place, determining what parts are needed, having to return to town to get the part and return to my place to fix the problem, I sent detailed photographs of the problem part to Champion so that the technician could arrive with the part.  Champion sent me an email acknowledging that they received the photographs.  The technician arrived about 3 hours late  without the part!  Champion did call and say he was having problem with his vehicle. Dispatch never sent the photographs to the technician.  

When the technician arrived, he called the supply house and they had the part in stock, and he left saying that he would get the part and try to make it back out that day.  When he didn't arrive by 4:30 PM I called Champion and asked where he was.  I was told that he wasn't going to make it but that I had been re-scheduled for Saturday between 10:00 and noon, which was acceptable to me.  When the technician didn't arrive by 11:00 AM on Saturday, I called Champion and asked about the status.  I was told that I was still scheduled between 10:00 AM and noon, and the dispatcher said that she was trying to contact the technician for an update.  I asked the dispatcher to call me back with the status.  I never heard from her again, and it is 7:22 PM on Saturday evening and I have been home all day and have not seen the service technician.  I would not call these people again!

This is a no-name tiny company. But I'd like to bring it to your attention for their dishonesty and terrible customer service.
In the last week of May 2016, our home warranty company assigned the plumbing work in our house to this company. This company made three visits and didn't get anything done.
In the first, they said they needed to call our home warranty company and then didn't come back for the service.
In the second day, they lied to our home warranty company that they stopped by in the evening but didn't.
In the third visit, they lied to the home warranty company again that we yelled to the work and therefore they did not want to take the project.
To save your time and money, don't use this dishonest company that is totally not trustworthy.

If I could give zero stars, I would. Through Fidelity, my home warranty company, this company has been dispatched to my house on three separate occasions. Twice was for AC issues and once for a water heater, every single occasion was a DISASTER. The men that came out were accommodating but were always late, left huge messes and did not have adequate/correct equipment. This last experience was the absolute worse. My AC went out in triple digit heat, they were scheduled to come out on July 1st, 2020 to look at the unit and make their recommendation. Of course they were late not showing till nine that evening. We need a whole new unit, they gave their word the recommendation would be in to Fidelity the next MORNING to assure the process (Fidelity approving the recommendation, ordering the parts and replacing the unit) would happen in a timely manner. The next day (Thursday the 2nd) I waited till two in the afternoon to check with Fidelity, the recommendation had not been submitted as promised. They called Champion and Trophy AC three way with me on the phone, they told assured both Fidelity rep and myself that the recommendation would be done by the end of the day. Already frustrated because they did not do what they said they would and cost me an entire day int he process of fixing my AC in TRIPLE DIGIT HEAT. I took them at their word for the second time and did not bother following up the next day, Friday, because they had assured both Fidelity and I that it would happen... guess what DID NOT HAPPEN!! Monday I followed up to see where in the process we were, Fidelity STILL had not received the recommendation!!! The short version..recommendation was received Tuesday the 7th, almost an entire WEEK after promised. Wrong part was sent by Fidelity (between these two companies, ugh! DUMB and DUMBER!) by the time the correct part was ordered, Tuesday the 14th, Champion told me they could be there SATURDAY the 18th, that was the best they could do. ZERO sense of urgency even though their negligence  had cost my family to suffer with NO AC in TRIPLE DIGIT heat. For weeks UNNECESSARILY!! I told their scheduling person secretary that was unacceptable and I needed to speak with someone else, someone who cared about the reputation of this company and could make thing happen. She retorted that was the best they could do and her boss was already gone she would have them call me the following day (Never happened) I will admit that I went Karen on her at the same time assuring her it was not a personal attack but the amount of frustration at this point was EPIC and the fact that this company showed NO urgency or accountability was mind blowing!!! Instead of a call from anyone with any culpability in the Champion and Trophy AC and Plumbing or its reputation, they called Fidelity and cancelled the contract stating we were unhinged. Again....MIND BLOWN!! I have no idea, looking at other reviews, how this company is still in business. If we ran our business like this we would not be. WORST costumer service EVER!! DO NOT USE THIS COMPANY!!!!

The worst.   So many issues.    But lets name a few:
I informed them I needed repairs done on a Monday since that and Sunday was my day off.  It took a full week to report my needed hvac repairs to my warranty company.  I had called them 2 times during the week trying to get them to engage.   They said they would check on it and call me back.   They never did.   After a week on my day off i tried to call over 10 times and they don't answer or return voice messages.   I finally got them to get organized through many frustrating attempts.   I even asked for the manager or owner to call me and they did not.   They scheduled an appointment on sunday.   They no called and no showed me on Sunday.   Then on Monday they tried to say they can get to me on Tuesday.   Wtf..  I finally got them to bump someone else and schedule me.  12 to 4pm.   The guy showed up at 320pm.  Had the wrong part and was gone for over 2 1/2 hours before contacting me to say he had to change vans and saying he is another 40 minutes out. It's 630pm, dark outside and skeptical this will be the end of the saga.
Disorganized, does not answer phones or call back, does not care about others availabilty or time.   And worst of all,  they do not communicate at all.  Stay away.

Very happy with this company.  The two guys were fast, friendly, and competent.  Their prices were very reasonable. I will use them in the future.

I would give zero stars if I could. Had an appointment between 1-3, I called because they never showed and was told they would definitely  be here between 5-7 and not only did they not show, they never called to let us know. And, this was on a Friday! So Unprofessional.