Best Businesses in Texas

Prompt, Profressional, & experts at what they do.  Derek & Tanner did a super job at addressing all my requests & got them all done in a manner well beyond my expectations.

We have been disappointed with our experience with Rescue Air. On a hot July night, around 10pm, I called Rescue Air with a broken AC. They claim to offer 24/7 service and even priority service to members of their maintenance club, which we are. No one visited our home until the next day around 10am.

The people (call center?) we spoke to on the phone the three times we called and multiple times we used their text message service were unable to do anything more than try to connect with the three technicians that were supposedly on-call, and failing that, page them with our problem and info to prompt a callback. Every time we called, the customer service rep was unable to connect with any of the techs and said they had paged our info out. Each time, the CSR promised we would hear back from a tech shortly. We never did, until the next morning.

Frustratingly, we have a small office where we have separate air conditioning via a mini-split. Had someone communicated that they couldn't come out until the morning we would have set up an air mattress in the office. But we felt confident (24/7 service, maintenance program members) that someone would be at our home within an hour or two, so we stayed awake waiting for the call. We faded in and out through a hot summer night without air conditioning trying not to miss a phone call or knock at our door.

When the technician (Gary? Greg?) did arrive the next day, he rectified the problem quickly and had the parts necessary on his truck. We paid $237 for the repair (a contact replacement) after the discount we receive for being members, for which we pay $11.95/month. The technician was friendly and seemed blissfully unaware that we had been on the phone multiple times with CSRs. I am certain he did in fact know about our troubles and provided friendly & fast service nonetheless.

It's worth noting when we had spring AC maintenance service, the technician had noted at that time that this exact contact may make it through it summer. So, we knew there was a chance our AC could break down before our next service the following Spring. This is exactly why the maintenance program, complete with 24/7 priority service, made sense for us. Since we didn't get what we paid for on that front, I'll be looking for a new company for a maintenance agreement.

Another point of information: we had Rescue Air quote us for a mini-split in an office. He insisted we didn't need a mini-split and that some extra ducts & vents would do the job. We have expertise in HVAC world and we knew the solution we wanted was a mini-split. He quoted us nearly $8,000 for a single-room 1-ton mini-split...which is absolutely bonkers. We received quotes from several other companies and Rescue Air's quote was by far the highest. We had a company come out and do a beautiful, clean install the same exact equipment Rescue Air recommended for $3,000. My guess is that the Rescue Air team doesn't like to install mini-splits for whatever reason, or sees them as an opportunity to make a nearly unethical amount of profit, which is why the price was so high.

Both technicians we interacted with (our AC service and our AC repair) were friendly and knowledgeable. Both visits happened during the COVID-19 pandemic and they wore masks and kept their distance from us. The professionalism and knowledge of these techs is why Rescue Air is getting an average rating from me. I would compare my experience with Rescue Air like having terrible service at a restaurant but the food is pretty good. The chef still deserves some credit. In this case, the techs deserve credit for their hard work but the business operation overall leaves a lot to be desired.

Since my Company does not do gas work, we contracted Matthews Plumbing to run a gas service line for one of our customers.  His price was much less than 2 other companies we called out.  Matt and his son were very efficient in installing the gas line.  City came out and inspected the job and everything was perfect.  Highly recommend Matthews Plumbing for any gas project.

We had a leak in our front yard in the flower bed.   Another company provided me with a quote that I felt was a bit high.   Based on a referral from a family member, I called Pure Plumbing to get a second quote but they said they couldn't provide a quote over the phone.   They offered to come and take a look at the problem and provide a free estimate.   The plumber came and said it would cost $325 for an estimate.  I told him what the other company told me was the problem but he said he had to make sure himself.  Since it was already mid-afternoon, I told him to go ahead with providing me an estimate thinking that I could talk to the office later about the charge for providing an estimate they told me would be free.  After about 10 minutes, the plumber confirmed that the leak was coming from the homeowner's shut off box (which is what the other company told me as well).   His verbal quote was almost twice what the other company quoted me.   He did offer to take the $325 cost of the estimate out of the repair price.   However, he refused to email me a copy of the estimate and said that we would have to close out the transaction before he could provide me with the written estimate.   I asked him to wait outside so I could contact my husband to see what he wanted to do.   I also called the other company to see if they could come out to fix the problem that day but they were booked until the following week.   Since I work from home and didn't want to go without water for another 5 days, I agreed to have him do the work.   After the work was completed, he emailed me the receipt/invoice which has no details of the repairs performed.   I contacted the office the following day about my feeling misled on the free estimate and the invoice.   The person told me they would talk to the supervisor and get back to me on Monday.   On Wednesday, I still had not heard back so I called them again.   The person I spoke to said that the charge for $325 was for work done to locate the leak (10 minutes that he spent to dig in the flower bed to find the hole in the plumbing), and if the problem had been obvious they wouldn't have charged me for the estimate.  It still doesn't make sense to me how they can say free estimate when it's only free when the problem is obvious.  She said she would talk to one of the managers and get a revised invoice to me within 24-48 hours.  

It is now Friday evening and I received no resolution and still have not received a revised receipt/invoice.  I would not recommend this company at all.   While their free estimate claim may not be fraudulent, it is completely misleading.

Michael was professional, knowledgeable and efficient. Schrader was able to respond same day to identify and repair an in-wall leak. We had them install a pressure reduction valve to eliminate the water hammer and while here we had Michael replace a leaking outdoor faucet. I will use them again and recommend them highly.

Chad from Accurate Leak is great. Very honest, showed up on time, and provided a timely report. I had a previous plumber out to check the lines for a foundation warranty transfer, the previous plumber indicated that I may have a sewer line leak. Chad showed up and tested the home and found out that only the clean out pipe (used by the plumbers to check the pipes) had a crack in it. No issues with any of the lines underneath the foundation. Chad went above and beyond...saving me a lot of money!

Had some trouble with my hot water heater and called knowing nothing. I spoke to April, who was very courteous, patient, and knowledgeable. She was able to get me scheduled for the time I needed, no problem.

The tech (I wish I had his name but I wasn't on site for the appointment) was very professional and was even early. He was ready to go before I could get someone out to meet him and when I let him know, he told me he would wait, no problem.

He was able to diagnose the issue and get me my hot water back, and even though I had expressed interest in possibly replacing the heater, he was honest about the prognosis and what I was looking at in the short and long term. I cannot stress how much I appreciate that. Not every service provider would pass on an opportunity to make a sale with a customer who has no idea what is going on.

I could not ask for a better experience. This is a business that gets service right.

Another great experience with Blue and Professor Plumb!

The gas line to my mother's house corroded and filled with water just days before Christmas.  With the city inspector office closing and well-below freezing temps coming, Blue, his partner Brian, and their team came out and fixed it all before the  inspectors left and we were able to have a warm home and cook over the holiday!

The quality of work, Blue's honesty and professional courtesy, and their concern for our needs are phenomenal.  They went above and beyond to fix the issues and didn't nickel-and-dime us when unexpected issues cropped up.  We trust them completely and will ALWAYS call them for any plumbing needs we have.

Jason was amazing, I had water gushing out of my kitchen sink at 8:00 p.m. and he was here at 8: 35pm, took his time and fixed what was wrong and replaced faulty installed equipment. He was very polite, punctual and very nice. I felt very comfortable and will call him again if there is ever another problem.

Shout out to Holly answering the phones - so friendly & actually cares that you have a plumbing issue‼
And shout out to Billy who arrived on time, completed the work & made sure everything worked properly.
You can teach people to answer phones & repair plumbing BUT you cannot teach people to be personable & genuinely caring. Dean's Plumbing will be my choice for future plumbing issues.

Jason was on time, efficient, and clear with communications and expectations. My water heater leaked and we were able to replace it same day. Job done well and a pleasure to work with. Highly recommended for your plumbing needs!

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

I had a sewer problem at my house in Flower Mound.  The admin (Debra) was helpful and accommodating.  Their on-site plumbers were efficient and took the time to make sure I understood the problem.  All they had to do was say such and such needed to be done and the job (and a major project) was theirs.  Instead they suggested I contact the town as one could make the case that it was their responsibility.  On the way to meet a town rep (5:30pm) Debra was still in the office and took my call.  Fortunately Mike was there and he spent about 15 minutes helping me understand why it was possible to argue this issue was something the town should take care of in this case.  With his coaching/explanation I was able to communicate well with the town rep.  The town rep said that it seemed the plumber (Absolute) was pretty knowledgeable and objective.  After more testing the town rep informed me that they would do the job.  No money for Absolute but they did gain one raving fan.  Also a little shout out to Jim Trump for recommending them to me in the first place!

I highly recommend FTR Service Company.  He rescheduled his day to accommodate a plumbing repair that we needed right away.  He's on time, friendly, and within budget!!

OUTSTANDING!  I feel fortunate that the plumber assigned to me was Jeremy Wilkerson.  He was extremely knowledgeable, courteous and personable. Not only did he do a great job fixing my garbage dispoal, he also took the time to answer any and all questions that I had.  Additionally, he made sure that everything was as clean or cleaner when he left.  This included bringing a small towel to put on the floor under his toolbox. That was a very nice and unexpected touch.  I highly recommend Black Tie Plumbing and Jeremy Wilkerson.

A big thanks to Stanley Chubbuck, very professional and did a great job replacing the spigot. Would highly recommend this company.

This is a fantastic plumbing company.  The plumber showed up 30 minutes early, took his shoes off before entering the house, didn't smoke, used respectful language, installed better parts than what was provided with the toilet set, did efficient work, explained all charges, and the bill was more than fair.  I had a toilet (that I purchased) perfectly installed, with a new flange, new intake, and the old toilet hauled away for 215.  Great work fellas!

Other reviews on other sites gave them a good rating and I have to agree.  I called at 8:30 in the morning for a AC drain clog in the foundation and they arrived within the hour.  They fixed the problem in 15 minutes and were honest.  They told me what I could do to prevent the problem from occurring again.  It just involved some do it yourself re-plumbing of the AC drain pipes.

I highly recommend Chris for any of your plumbing needs. I was having an issue with my tankless water heater not working. He informed me he doesn't usually work on them but he'd be happy to come take a look. He was here within 30 minutes and had the issue resolved in another 5.  He is a very kind young man and if I have any other plumbing issues, I won't hesitate to call him. Thanks Chris!

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