Best Plumbing Services in Houston, TX

This pool company has been horrible to deal with. I have been using their pool service for a couple years now and it has gotten so bad recently.  The phone receptionist seems nice but never follows up when there is an issue.  Maybe because the pool company is now a separate business...but this is still a subsidiary of Trademark.  The new pool supervisor, Blake, is full of empty promises and what he calls giving you deals like service at cost, free filter cleanings and etc, to try and make up for his horrible service.  I question if he even knows anything about pools.  I dont want at cost pool service (which is still paying for nothing because there is no service). My pool is green and this company is not qualified.  Do not use them.

We had a laundry list of problems..Freddie Bailey was responsive, all repairs were itemized and fairly priced.  All repairs were done to our complete satisfaction. Highly recommend

Very prompt, professional, friendly and reliable. We appreciated the consistent communication. We knew what to expect. There were no hidden charges. The cost was exactly what was quoted. We gave David's business card out to our family and friends. We highly recommend this business.

Outstanding!  

Dealing with repairs is tough and I dread it.  Finding a good company, talking to receptionists, trying to get information, waiting for guy who may or may not show up, shows up later.....so when I set out to get my tankless hot water heater cleaned...I geared up for battle.  

I LOVE the Hot Water Guys!  Why?  Because they made my task easy, did a great, great, great job and at a great price.

1.  Lauren, in their office, took my call and SHE KNEW what I was talking about.  She requested I send her a photo of the tank and then she could give me more specifics...and I sent her the photo and she IMMEDIATELY called me back and YES she knew the answers to my questions.  

I had called several companies and one company had the owner answer and he told me he didn't know if they worked on Takagi water heaters, he would have to ask his plumber and call me back.  ARE YOU KIDDING ME?  The receptionist at Hot Water Guys knew so much I think she could do the job herself!

2.  She explained my options and spoke in human words, not plumbish words that would confuse me.  She recognized that the people we bought the tankless water heater from had not installed a release valve but she did not bad mouth them - just told me that was something we could install now or later if we ever wanted to and how to handle the tank without it.  I admired her truthfulness as well as her professionalism.  

3.  The Hot Water Guys do Hot Water and they KNOW what they are doing!  Brian was supposed to be at my house between 11 and 1 and at 12:36, he wasn't there.  I began to worry ... and get smiffed...I called and Carrie (Lauren on the other line) and asked about arrival.  She called Brian, found him in a hot attic at a commercial site and found he was tied up with solving a difficult problem.  She called me back and apologized and then Brian called and apologized and once he had fixed their problem he came to my house quickly and fixed mine.  

He wasn't on time and I don't care.  As long as he does a great job, which he did, and takes as much time on my problem as it needs so that I don't have a problem later --- I understand.  I'd rather wait for someone who does a terrific job.  

Brian explained what he was going to do, did just that, kept me informed and made my tank hum like new!  

I am a customer for life.  These guys (and gals) were GREAT!

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