Best Plumbing Services in Houston, TX

I received an email from Angie's List re: a gas fireplace tune-up offer from Trademark Home Services.  After reading other Trademark reviews I crossed my fingers that Jason would be the one assigned to my request.  Sure enough, luck was on my side (for once).  Jason was very knowledgeable but talked to me in terms I could understand...he was also very personable and professional.   Gas Valve replacement and fireplace refurbishment was recommended.  Service was arranged in a timely matter and at that point I was introduced to Eric G. and a new employee by the name of Rob who was riding shotgun with Jason while in training.  I was extremely pleased with the service and repairs performed by all three gentlemen.  Signed up for the Trademark Home Protection program for the furnace tune-up...may add other protection options in the future.

I used this company in 2013 and am so grateful I held onto the receipt.  They are very honest and take their time to explain what is what and answer any questions until your completely satisfied.
I highly recommend them and will be using them again should I have a need.

Quick response and came out same day to repair cracked pipe just off meter. Very professional and fair rate. Will definitely use again when have a plumbing issue.

Outstanding!  

Dealing with repairs is tough and I dread it.  Finding a good company, talking to receptionists, trying to get information, waiting for guy who may or may not show up, shows up later.....so when I set out to get my tankless hot water heater cleaned...I geared up for battle.  

I LOVE the Hot Water Guys!  Why?  Because they made my task easy, did a great, great, great job and at a great price.

1.  Lauren, in their office, took my call and SHE KNEW what I was talking about.  She requested I send her a photo of the tank and then she could give me more specifics...and I sent her the photo and she IMMEDIATELY called me back and YES she knew the answers to my questions.  

I had called several companies and one company had the owner answer and he told me he didn't know if they worked on Takagi water heaters, he would have to ask his plumber and call me back.  ARE YOU KIDDING ME?  The receptionist at Hot Water Guys knew so much I think she could do the job herself!

2.  She explained my options and spoke in human words, not plumbish words that would confuse me.  She recognized that the people we bought the tankless water heater from had not installed a release valve but she did not bad mouth them - just told me that was something we could install now or later if we ever wanted to and how to handle the tank without it.  I admired her truthfulness as well as her professionalism.  

3.  The Hot Water Guys do Hot Water and they KNOW what they are doing!  Brian was supposed to be at my house between 11 and 1 and at 12:36, he wasn't there.  I began to worry ... and get smiffed...I called and Carrie (Lauren on the other line) and asked about arrival.  She called Brian, found him in a hot attic at a commercial site and found he was tied up with solving a difficult problem.  She called me back and apologized and then Brian called and apologized and once he had fixed their problem he came to my house quickly and fixed mine.  

He wasn't on time and I don't care.  As long as he does a great job, which he did, and takes as much time on my problem as it needs so that I don't have a problem later --- I understand.  I'd rather wait for someone who does a terrific job.  

Brian explained what he was going to do, did just that, kept me informed and made my tank hum like new!  

I am a customer for life.  These guys (and gals) were GREAT!

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