Best Plumbing Services in Houston, TX

Our A/C went out and our landlord called Trademark on Friday morning. They arrived in time frame they said they would, they diagnosed the problem and reported the cost to our landlord. Once our landlord gave them the go ahead at 2:00 pm they called Trademark to come out that evening. They showed up on time, worked in the dark all evening and got us up and running before they left. Luis and Ruben were our techs and they both showed respect for our home and informed us of the progress every step of the way and came over the next morning to top of the Freon and assured everything was running properly. Trademark is a truly customer focused company and would not hesitate to use them again in the future!

These guys are great! They came on time, fixed my issue in a  short amount of time and were profession.

David is a rockstar! Courteous, prompt, and great value for his service...what more could you want? He replaced my toilet in less than an hour and kept me informed through the whole process. I didn't have to do a thing. Don't let the low number of reviews distract you. David is a veteran and master plumber that has worked for years and only recently started using Yelp for his own business.

I will not look elsewhere in the future for any plumbing needs!

NON RESPONSIVE! My hot water heater went out.  It was under warranty and the manufacturer recommended this plumber.  I called and explained the situation and had a case number from the manufacturer.  The woman who answered, Carrie, wouldn't even set up appt without an authorization code.  She wouldn't take the serial number the manufacturer gave me, repeatedly interrupting me. I offered to get the manufacturer on the line and she said that was my issue.  RUDE.  Found out from the manufacturer that an authorization code is given to the plumber once the plumber determines the damage and the manufacturer AUTHORIZES repairs - thus, an authorization code.
The plumber came out and said the pictures the manufacturer needed he couldn't get unless he damaged the unit.  
I called the manufacturer - then called Carrie- another rude woman answered - and she said she didn't want to talk to the manufacturer - but he was on the line and said it was ok to damage the unit to get the pictures.  She said the plumber would come back out either this afternoon or the next morning.  She will call me back in 5 minutes.  I called 6 hours later and was told he would have to come out in the morning. NON RESPONSIVE.   I called at 8:30am the next morning for ETA and was told they weren't coming because they didn't  want to work on the unit even though the manufacturer authorized it.  NON COMMUNICATIVE.  Why did I have to chase them?

I called another authorized plumber, he came, got the pictures the manufacturer needed and fixed the unit.  He said the answer HOT WATER GUYs gave me was a cop out because they probably didn't have the expertise.  I could of lived with that answer.  NOT HONEST?

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