Hot Water Guys

Hot Water Guys is perhaps the most professional service provider I've worked with as a homeowner, maybe ever. I am a retired professional engineer so know something about the providing of professional services. These folks nailed it.

From the first person I communicated with, to the scheduler, to the service technician who diagnose the problem, to the estimator who came out to size up the job (which was ultimately approved and finalized by their master plumber), to the team of three guys who installed the new machine, everyone was cordial, responsive, knowledgeable, and went out of their way to make sure all of my questions were answered.

They worked together in a seamless way with no wasted motion and nothing fell through the cracks. They kept me informed at every step including giving me a heads up when someone was on the way out, always at the scheduled time, when that service person arrived, and when that person left.

They never left me guessing or wondering about anything, they did the agreed work in a very professional manner, cut no corners, left things spotless, and charged me the agreed price, which I found to be a very reasonable price, especially considering all of the accumulated knowledge I benefited from by hiring then. I couldn't have asked for more.

I have dealt with many plumbing companies over the years who profess to know about tankless water heaters. Mostly they don't.

These folks are by far the most knowledgeable about the topic, the technology in general, and the manufacturers they represent in particular. I highly recommend them to anyone who needs a properly designed, sized, and installed tankless water heater solution without any drama, hassle, flimflam, or other time and money wasters.

They were recommended by another plumber regarding the installation of a tankless water heater. The crew did a good job installing my tankless water heater, removed the old water heater, and provided a good explanation afterwards.  

Sam S. was very professional and courteous.  I use them to do the annual maintenance of my tankless water heater.

To date my experience with them has been good.

NON RESPONSIVE! My hot water heater went out.  It was under warranty and the manufacturer recommended this plumber.  I called and explained the situation and had a case number from the manufacturer.  The woman who answered, Carrie, wouldn't even set up appt without an authorization code.  She wouldn't take the serial number the manufacturer gave me, repeatedly interrupting me. I offered to get the manufacturer on the line and she said that was my issue.  RUDE.  Found out from the manufacturer that an authorization code is given to the plumber once the plumber determines the damage and the manufacturer AUTHORIZES repairs - thus, an authorization code.
The plumber came out and said the pictures the manufacturer needed he couldn't get unless he damaged the unit.  
I called the manufacturer - then called Carrie- another rude woman answered - and she said she didn't want to talk to the manufacturer - but he was on the line and said it was ok to damage the unit to get the pictures.  She said the plumber would come back out either this afternoon or the next morning.  She will call me back in 5 minutes.  I called 6 hours later and was told he would have to come out in the morning. NON RESPONSIVE.   I called at 8:30am the next morning for ETA and was told they weren't coming because they didn't  want to work on the unit even though the manufacturer authorized it.  NON COMMUNICATIVE.  Why did I have to chase them?

I called another authorized plumber, he came, got the pictures the manufacturer needed and fixed the unit.  He said the answer HOT WATER GUYs gave me was a cop out because they probably didn't have the expertise.  I could of lived with that answer.  NOT HONEST?

I didn't get service from these people, but whoever is driving their vans needs to get checked. Driving like absolute rude idiots and being aggressive on the road is not the best way to get customers :)

The water heater in my 4th floor attic was leaking. Sam came by the next day and did a temporary repair and worked with the manufacturer to honor my warranty and get a new one.

Hot Water Guys was extremely easy to work with, professional, and nice. Highly recommended.

After the freeze several of my neighbors had to replace their Rheem Tankless water heaters, that is the first time I saw trucks for Hot Water Guys.  I decided my 8 year old Rheem Tankless Water heater needed service, so I called them.  Brian came out and he was just great, he really knew his stuff and Brian told me of the constant training that they have to attend.  I will call them again for sure.  I highly recommend them to anyone.

Hot Water Guys are the best! I had a problem and called another company before I knew about the Hot Water Guys. When the technician arrived he could not answer my questions about the error codes on the unit I was having problems with, just wanted to sell me a new unit. I called Hot Water Guys and Sam came out and found I was having problems with the venting on and through the roof and he scheduled repairs for the following day. Problem fixed, and very reasonably charged. I also used them when my mothers tankless heater went out and Tom came out, looked at the unit and sold me a new unit well below market value. I won't ever use anyone else. It is nice that all their employees are very professional and only sell and service tankless water heaters. I will be only calling Hot Water Guys for my hot water needs.

The awesome plumbers at Hot Water Guys provide fantastic, friendly service. They have installed two different tankless water heaters at homes I've have owned, and I couldn't be happier with the results. They were also very helpful in diagnosing and fixing other plumbing issues in my 100-year-old Heights home. The whole team is kind, clean, and hardworking. Can't recommend them enough. Thanks, Hot Water Guys!

Outstanding!  

Dealing with repairs is tough and I dread it.  Finding a good company, talking to receptionists, trying to get information, waiting for guy who may or may not show up, shows up later.....so when I set out to get my tankless hot water heater cleaned...I geared up for battle.  

I LOVE the Hot Water Guys!  Why?  Because they made my task easy, did a great, great, great job and at a great price.

1.  Lauren, in their office, took my call and SHE KNEW what I was talking about.  She requested I send her a photo of the tank and then she could give me more specifics...and I sent her the photo and she IMMEDIATELY called me back and YES she knew the answers to my questions.  

I had called several companies and one company had the owner answer and he told me he didn't know if they worked on Takagi water heaters, he would have to ask his plumber and call me back.  ARE YOU KIDDING ME?  The receptionist at Hot Water Guys knew so much I think she could do the job herself!

2.  She explained my options and spoke in human words, not plumbish words that would confuse me.  She recognized that the people we bought the tankless water heater from had not installed a release valve but she did not bad mouth them - just told me that was something we could install now or later if we ever wanted to and how to handle the tank without it.  I admired her truthfulness as well as her professionalism.  

3.  The Hot Water Guys do Hot Water and they KNOW what they are doing!  Brian was supposed to be at my house between 11 and 1 and at 12:36, he wasn't there.  I began to worry ... and get smiffed...I called and Carrie (Lauren on the other line) and asked about arrival.  She called Brian, found him in a hot attic at a commercial site and found he was tied up with solving a difficult problem.  She called me back and apologized and then Brian called and apologized and once he had fixed their problem he came to my house quickly and fixed mine.  

He wasn't on time and I don't care.  As long as he does a great job, which he did, and takes as much time on my problem as it needs so that I don't have a problem later --- I understand.  I'd rather wait for someone who does a terrific job.  

Brian explained what he was going to do, did just that, kept me informed and made my tank hum like new!  

I am a customer for life.  These guys (and gals) were GREAT!

I cannot recommend these guys enough. I had 3 different plumbers come to my house to address my water heater issues, and none of them knew what was going on. One told me I would need to replace the heater for $1800. The next told me he fixed the problem and the pilot light went out again immediately. Hot Water Guys showed up and were amazing. They ordered all the parts I needed on warranty, and they showed up on my doorstep free of charge the next day. He replaced the parts and only charged me for his labor, which was extremely reasonable. The best part about this experience is that they actually showed up on time! I highly recommend these guys. They know what they're doing, they're professional, and they are fair.

Brittany and Brian took care of my problem with a Rinnai tankless as quick as the part could arrive, when another firm let me go all weekend without hot water. Great, knowledgeable work, and very kind and responsive on the phone. Very reasonable on price and quick when it's an hourly job!!

Unreliable and unprofessional - even the lady that answers the phone is rude. Our hot water hasn't been working for over a week now. We have called multiple times and have been pretty patient with hearing back - but never get a call back.  Used to think it was a great company, but then I realized they don't really care about their customers (or are too busy)

Hot Water Guys​ hotwaterguys.com or call them at 832.673.0909. I strongly recommended them!  

Both my State Water Heaters stopped working on July 3, 2014 (Friday). They are both 2.5 years old and still under manufacturer's warranty. We troubleshooted according to the owner's manuals and although we got the Pilot lit, it wouldn't stay lit. And after a few tries, the status on the gas valve would not even flash. We called 2 plumbers on Saturday, 1 did not call back. The other said that since they were under warranty, the manufacturer would send someone to address the issue. I called State first thing Monday morning and they told me that Labor would not be covered and I should call a plumber. 1 plumber called me back and said I would have to pay $250 each for each gas valve upfront, and that to replace them both would be $200. So he quoted me $850 before he even came to diagnose my problem. When I called State to confirm this, they told me that they would reimburse me up to $186 for each gas valve because that was the list price...so I would have been out $128 for the plumber's markup. The other plumber didn't bother to call back.

I got Hot Water's number from the list of preferred service providers from State. I told them my water heater symptoms and they told me it was probably the gas valve and / or burner assembly. They told me not worry because once they diagnosed the problem, they had ALL THE PARTS IN THE TRUCK! So I would not have to pay upfront for any parts and I would not have to wait for parts to be shipped! They explained that they charged the $145 for the first hour, and $100 for each hour after that. I was concerned about how much time this would take and they asked the technician (Kurt) right there and he said 1.5 hrs ($195). I booked my appt, they were at my house in less than 2 hrs! They called ahead to let me know they would be early. The actual work took a bit longer than 2 hrs, but they still charged me the promised rate of $195. My water heaters are up and running and I am so thankful for great companies like Hot Water Guys

Hot Water Guys congrats and thank you for being the only company that did what I asked without trying to lie, cheat and steal. Integrity goes a long way and you have earned yourselves a loyal customer. I called several other service providers who turned out to be complete liars, con artists or didn't bother to even call back. Thank you for a job well done. I highly recommend you!!!

Excellent service, reliable and honest..a rarity nowadays! You won't be disappointed!!

From the start, they were great. Very accommodating: I called on a Sat AM after having been told by a few other local plumbing companies that I had to wait over 2 weeks to have someone service my tankless water heater. Brittany (sp?) was incredibly helpful and resourceful over the phone and Brian arrived at the appointed time (within 2 hours), efficiently cleaned/flushed my heater and took time to answer all of my questions. Overall very positive and professional experience. Problem solved, great experience.

Great service. Showed up on time and did the maintenance checkup quickly and efficiently.

Amazing customer service from beginning to end. Our hot water froze overnight & the kind woman I spoke to was able to squeeze us in on a full day. When Sam showed up right on time, he found that the situation had actually resolved itself & the hot water was running again...He gave me some tips on how to solve the problem in the future & didn't even charge us for the trip. Truly a pleasure to find such a top notch & honest company! And thank you Sam for not making me feel silly wasting your time & for your expert advice!

Best customer service ive ever received from a home repair man in any capacity. Sam is awesome! Would use them again and again in a heartbeat. Def. the best company in Houston to repair/replace/diagnose your water heater!!

i bought a house. it had an old rusty hot water heater. i happen to be driving on 19th street and saw the HOT WATER GUYS wrapped vehicle.....and i needed a tankless hot water heater!  fate! i called immediately and set up an appointment. within the week, i had a new tankless hot water heater. thanks! they were nice. they were dependable. they were in constant contact with me throughout the entire process. even afterwards. thanks!!

I had a defective Honeywell Gas Valve replaced by the Hot Water Guys under warranty from State Water Heaters on Oct 1. After the installation repair, my wife occasionally noticed the smell of the sulfur from the natural gas when she goes in the garage. On Oct 19 morning I was overwhelmed with the smell as I left for work. I did the soapy water test on all the connections around the water heater. The brass fitting that connects the pilot tubing to the Honeywell controller was loose. It took a 1/4 turn to tighten it. I contacted the Hot Water Guys asking for a partial refund. They have refunded the total cost of the service call and have made an adjustment to their employee roster.