Long's Plumbing Heating & Cooling

Reliable ,on time and reasonably priced.They were $200.00 lower than the competition on a 80 gallon water heater.

DICK BATES

Their 'office' is poorly run. Make a lot of empty promises, don't return calls and etc. Never know when they'll show up and I would not call in an emergency. All that said once the guys are finally  on site they do good work. They don't fool around, always find the problem, and explain things well. They are local people and very good prices, good work just frustrating to deal with.

Had an appt scheduled for more than 2 weeks to have Long's Plumbing replace an outside faucet and a broken water line to that outside faucet. Appt was scheduled for 9-11 am. I called at 11:30 am. They are running behind schedule. I called again at 4:30 pm. Yes, they will still be out today. It it now 8:10 pm. Do you still think they are coming? No call. No apologies. I've wasted an entire day, waiting for a plumber.
My time is just as valuable. VERY UNPROFESSIONAL !!!

I would never recommend this company! I tried them once and got nothing in return but a $948 bill. They said I needed a new thermostat... it was working fine but they installed another one and when I got home the house was freezing! I had to do without heat on the coldest night of the year. So they replaced the thermostat that worked fine with one that was broke. I got charged for$190 plus labor to replace the thermostat with a broken one. The actual service was done on my parents but I live in the guest house and was working unable to stay there and make sure they didn't get taken advantage of. They called Long's out to check everything because they felt like their utilities were too high. They replace my thermostat with a broken one I had to do without heat on the coldest night of the year. When my parents showed me the bill there was nothing but codes on it and it would take a rocket scientist to figure out what in the world you were being charged for. When I  call the owner and asked him to explain the charges he got very defensive. When I told him that the thermostat they put in was not needed and the new one only caused the system to shut down. I told him that my mom and dad could not read that bill and that they installed parts that were not needed. I said I am only watching over my mom and dad and he said yeah and I bet you're a thorn in their side too. I could not believe it! He was supposed to be a professional? He was mad because I intervened and called him out on the charges. It's all coded but bottom line is I would never use that company again! When I mentioned giving him a not-so-good review he called my mother and father and said you better tell your daughter not to post anything negative or I will sue her. He also said I hope she has good homeowners insurance. He was trying to intimidate them.

This is one of the worst experiences I have ever had with a company. I first called them trying to get an estimate for work. I was no-called no-showed on several different times for appointments to get estimates. Once I finally did get someone to show up for an estimate, they verbally told me what needed done but I could never get a written estimate. I was rarely called by the company and every time I did call, no one knew what was going on. Out of my frustration with a lack of written estimate, I agreed verbally to have the work done. They no-called no-showed several more times when they were supposed to do the work. I requested to speak to the owner. No call back. This all happened in about a 3 week period. It's very apparent they have no care for their customers and they have no desire for business. I would not recommend this company to anyone. Foust Plumbing & Heating in Plain City does service calls to London runs a proper business.