Best Businesses in Buffalo, NY

We have used this company twice for residential. Once to install a dishwasher and another time to install a backflow device to prevent flooding in our basement.  Our dishwasher was installed wrong which resulted in an error code continually appearing.  The problem was finally corrected after two more visits, but the owner tried to charge us more money for the install - what? - it didn't work properly? The basement job was very messy and required breaking up concrete and then pouring more.  I don't know if the device works properly - we'll see, but our basement was left in a total disaster.  I would have expected them to shop vac and clean up a little better.

We called at 7pm and got a call back an hour later. Our sink and dishwasher were all backed up. Oscar came and fixed everything and even took a look at some of our other pipes. He was clearly very good at his job and the price was reasonable.

One chilly spring morning, we woke and our hone seemed very chilly. I sent my husband to the basement and he said the heat wasn't working. He has some basic mechanism knowledge and couldn't figure out what was going on. We called McAllister and they were there just a few hours later. Turned out, the problem we had was not something simple. This pleased my husband. They put in a simple fix to get the heat going right away while we waited for the part to come in. They are great at communicating prices and providing estimates. We will call McAllister again!

We have used Muro for all of our plumbing needs. Have found their staff to be caring and attentive.  Response to issues is prompt and courteous. This past week we had a major furnace breakdown which cause a lot of stress and concern due to cold weather and lack of heat as well as a strange odour from furnace exhaust. Sadly our furnace had to be shutdown due to Co2 however , we were shown the readings and given options. In the end we were back up with heat after 2 days without, Muros team was caring and even offered us use of their portable heaters. Would highly reccomend for all our plumbing needs.

They answered the phone on a Sunday afternoon which was a great first impression. I made an appt for the next day to fix leaky toilet.

Technician was pretty much on time.  He was quick and did a good job, but was a bit unfriendly and rude. He made some off-putting comments.

I do my best to keep my house clean, while working 60 hours a week. I do not need house-cleaning critique from a plumber, though.  

I don't think it was necessary for him to ask for cleaning supplies so he could clean my nasty toilet. Yes, he said it was nasty. Who asked him to clean? Not me.

It's a toilet, not a rose. Dude, you're a plumber. You are wearing gloves. You will likely see brown stuff, yellow stuff, and other stuff from time to time. That's like a surgeon who gets sick at the sight of blood.

I like this company, the price was fair. I just didn't appreciate the veiled insult. I would call T-Mark again but would ask for a different technician.

I've lived for 20 years in my current residence on Grand Island and up until 6 years ago never had a plumbing problem. When I did, I had a Niagara Falls plumbing firm send in a plumber to fix leak problems. A time came when the leak again started. Since plumbers are way over priced and I had a problem with that first one, I thought I'd try Erie Plumbing here on Grand Island. (They also go by Buffalo Backflow.) It wasn't long after they left that the problem recurred and I also needed a new faucet. So I brought Erie back in. After he left I took a good look at the work and found he had installed this goofy handle without my permission. He later told me he never would have done this without asking me - a lie. And he also played dumb concerning not knowing about the traditional handle I thought should have been put in. Not too long after, there was again leaking and Erie came in. He was there about an hour to simply replace a basket but a fair amount of this time he was on the phone. He charged me $141, an outrageous fee. Obviously, and at the very least, there should have at least been a discount since it took him so many visits to get it fixed. All this time he was charging me the full fee even though its obvious his repairs should have lasted much longer than they did instead of his repeated visits, especially since I went 15 years without a problem. The basket he installed was of inferior quality compared to the one that was originally installed. I had never ever asked about a warranty but it then occurred to me to call him and ask about this. He still has yet to return the call. I then called two other plumbers and found their rates to be about 20% less than Erie Plumbing.

Horrible.  Didn't know what they were doing.   Nearly ruined my boiler system.  I called the manufacturer of my boiler and described what hertel hardware was proposing and they told me not to let them near it and they referred me to someone that helped me out.

Very unprofessional - one of these guys was working at a house two houses down from mine and my son's (12 & 13 y/o) were walking on the public sidewalk Infront of the house he was working on. They were with their 2 friends. The boys saw me backing out of my driveway, so they stopped Infront of that house to wait. This man didn't realize I was there and that the children were mine, so he yelled, if youre gonna play grab ass, stay away from the lawn! The kids giggled a bit and walked away from his house. Then the man yells, don't be f*cking smart ass! I got out of my car and asked that he doesn't yell and swear at my children and their friends and he said very angrily that he didn't bother asking nice because most kids don't listen. And he ended up yelling at me instead of just apologizing. Not someone I would ever trust in my home to do work, that's for sure. My kids were reminded to always be respectful as well and I saw the whole thing - the didn't even go on his lawn and there was no reason for him to yell at them.

Nelson did a fantastic job replacing my broken water line. He came over right away when I called and explained all the steps involved in replacing the line. I was worried it would cost a fortune but Nelson's price was very reasonable considering the enormous amount of work involved: digging up the yard, running a new pipe from my basement to the street and installing a new water box... all of which he did in below-freezing weather. Nelson was honest,  hardworking and I really appreciated his can do attitude. I highly recommend Nelson's plumbing!

Bait & Switch - Run.

I hired them to run new plumbing, and added on easy things (swapping out fixtures, re-route sump pump line) while they were there. It was supposed to be completed in 10 days.

After 6 weeks of excuses and partial progress, they refused to do most of the pipe installations I'd hired them for, only did the easy work and inflated all the prices.

Their gas work leaked. National Fuel refused to hook up the gas meter to the meter connection I had them move outside from the basement because it was so leaky. CEF came back, fixed it and the gas piping still leaked outside. The same National Fuel rep came back, after it was fixed and he took pity and fixed it for me because it still leaked.

Later I had a separate firm work on my furnace. They  asked what hack installed the hot water tank next to it because they used the wrong type of pipe - it was CEF who installed it.

I declined them swapping 4 fixtures for $400 total - and asked them to do one. They did one, left a poorly cut, hole and dust everywhere, and charged $600.

For good measure they ripped a downspout off my house and didn't put it back on, or mention it.

Unreliable after they get your deposit. Many problems were identified by other plumbers years later.

Installed new toilet at my ma's house, after a 6 week wait.  The toilet started leaking after a few days.  Called Doug, he said it was just sweating.  The leak at the base of the toilet, got so bad after a few weeks, we called him back, he finally came over and said nothing was wrong (??really)  we continued to mop up water everyday, and look for a new plumber.  FINALLY we found out from another source, the seal was probably too small.  SO, my husband, brother, and I, took the toilet out put in a bigger seal and re-installed the toilet.  Problem solved, after weeks of water ruining the floor!   Never will I recommend them.