Best Businesses in Buffalo, NY

Joe-El was instrumental in clearing a seriously persistent grease clog in our drain. It appeared challenging at first, but Joe-El accessed the right equipment and got the job done! What a relief.

Joe-El was personable, knowledgable, and a friendly presence in our home. His respectful, professional demeanor only added to our satisfaction, and his rates were more than fair.  

I would encourage anyone who needs a plumber or handyman, and wants to support a local business, to give Jor-El a call today.

I cannot say enough about this company. They came to our house and serviced our furnace. They were very courteous and explained every move they made. The furnace then had another issue later in the night and I was able to text them and they came out first thing in the morning. They were awesome to replace the part for free. I feel confident that if I have any problems with my furnace, I can trust Towlson to come out and give me an honest evaluation and provide integral service! Thank you so much for making what can be a nerve wracking experience into to an assurance that my home is warm and my family is safe!!!

Prompt, pleasant and thorough, WorryFree took care of my immediate problem with a free diagnostic. My issues are deeper underground and longer term  My first experience with WFS merits a five star rating!

Gerry McNamara at Aardvark has done electrical and plumbing work at my house on 4 different occasions and everytime is fair and honest.  I call Gerry anytime I have an issue.  Prices are in line with the market and he is very trust worthy!

Ryan and his father are amazing! We just bought an old house and had to immediately fix the multiple cracks in the basement. He was recommended to us, and we couldn't be happier. I contacted him and within 48 hours he was able to come over, give us a quote and fix the repair. He is a refreshing individual who is not only good at but passionate about his work and doing a good job.  His prices are extremely reasonable, and his work is impeccable.

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Seen their service vehicles a few times at various homes and they have been in business for a few decades, so they must be doing something right. Have talked to a few people also and they had no complaints neither, and now I know they DO work quick!

Not super reliable! lthink they try hard but fall short of their promises. They aren't organized and struggle to follow through.  They are trying to funnel too many business through one company heating and cooling , plumbing , Franks landscaping. All the same not focused

Fantastic work by a friendly and knowledgeable staff. The pricing is very fair, and the quality of the work is superb.

Talk to them on the phone said they would call back they never did I proceeded to call back 5 different times leaving messages and no return call seems to be a trend

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert