Best Businesses in Honolulu, HI

Fast Rooter far exceeded my expectations.  Called them on a Saturday at 1pm and Matt was here in 15 minutes, clearing the tub drains in just 10 minutes. Now that is fast and efficient service.  Matt is very professional and knowledgeable and walked me through what and how the back up happened.  Never expected this great service on a Saturday without paying overtime.

Very expensive.  Charged $180 for an hour's work and $20 for two $4 fittings.  He also failed to install part of the disposer and badly scratched our beautiful stainless steel counter.  We didn't get an itemized bill, just a number off the top of his head.

I HIGHLY recommend this company. I am a Resident Manager in Pualei Circle and worked directly with Chris on several occasions over the course of a week dealing with 2 separate units. He is very professional, timely, reliable, honest and a pleasure to work with. I will use him and refer him from now on at every opportunity. His apprentice, Danny, was very polite and professional as well. I also manage 2 other properties and feel very comfortable/relieved knowing I can count on him!

I recently learned about the $40 rebated for installing a rain collection barrel in my yard. It's connected to my downspout, and even though it's not supposed to rain all that much here, with just four downspouts for the whole house, I had witnessed some serious runoff.  I chose to get my barrel from The Urban Farmer Store because they offered a complete installation kit as part of the purchase. The directions and the kit were very easy to understand, but we ran into one snag--I have round downspouts, and the kit is set up for people with square/rectangular downspouts. Yeah...come to think of it, who has round ones?? Me. Anyway, I took a trip back to the store, and they couldn't have been nicer about helping me get a round downspout diverter.

Installation was quite easy. If you have the right tools, and know-how, I would say it's a 15-minute job. I had the right tools and very little know-how, so it took me around 30 to 45 minutes. There was a storm coming (the one that also brought hail to many areas) that night and I got the job done. The barrel was 100% full by morning.

Ok but I digress. The Urban Farmer Store folks are really super nice. We went there three times--first to just scope out the selection. Second, we inadvertently went to buy our rain barrel right when they were closing, but had no idea. We took a little stroll around the store on our third trip back to get the right part. They TONS of knee pad/kneeling pads, a good selection of garden saws, and a lot of other stuff for installing sprinklers, etc. Things I know nothing about, but they know their stuff. They even gave me the forms for the rebate! There's easy parking, and if you live in town, the place is conveniently located in Mapunapuna.

I just found the company to call whenever I need a plumber.

I recently bought a house that had a tankless water heater. This kind of heater is new to me. I called the plumber because not all the bathrooms in the house were getting hot water and I needed to address that problem. The first plumber that came out told me that I needed a new water heater and quoted me $5000. The second plumber (Pipe Masters to the rescue) reset the heater to a higher temperature and the problem was solved.

Much appreciation to Jason who spent 15 minutes with me on the phone when I called to make the appointment. He helped me understand possible problems and explained how tankless heaters work. Much appreciation to Bernard and Devin who came out and did a great job. Lori in the office was also very helpful.

I highly recommend.

Shaka Plumbing may claim to be a 24/7 plumbing service but, in my experience, they are not.  Our plumbing was backing up into our house.  Google helped us to figure out that we should release the main drain at the outside of the home, which is brand new construction btw. Once we released the drain, all the sewage in the house drained out (It was gross; use your imagination here).  Our builder even came out to investigate if his plumber was the cause.  Nope.  Turns out it's the main sewer line and only a professional with an auger will do.

It's 7 o'clock on a Sunday, regular sh*t floating in .... and Shaka's 24 HOUR claim just aint so.  Sadly, they're in good company as NONE of the 24 hour plumbers seem to work on Sunday evenings.  

Shaka DID call back and said that he would TRY to find one of his guys who could help us.  His 20 minutes has turned into an hour and 20 minutes and no answer when I called him back.  I'm guessing he couldn't find anyone. And the search continues...

I recently had Ben do a bunch of much needed repairs and upgrades to my home, including installing barn doors on a couple of doorways, new vinyl plank flooring in both of my bathrooms, and some electrical work that was long overdue. Ben is very exacting and precise in his work, and the pride he takes in what he does is evident. You can trust him to get the job you need done right, with honesty and a fair price. He showed up on time and worked hard through the heat of the day nonstop. I wish I had found him sooner!

The foreman was very nice and understanding regarding safely going to eat breakfast near the job site and crane .  It was fascinating to watch   their crew work.  I don't live where they worked but park there.   Wanted to commend them on a dangerous job well done.

I had a plumbing emergency and I could not use my shower or toilet.  IMUA Plumbing to the Rescue!  This guy is a hard working professional that put in the time (despite his busy day) so I could get my bathroom up and running the same day.  Kelii came and went above and beyond the call of duty. He responds to his calls quickly and as I was telling him the problem over the phone, he was able to diagnosis the problem and knew exactly what had to be done.  He also contacted my resident manager told him the problem & got authorization to do all necessary repairs.  I called late morning and my early afternoon, my problem was fixed.  His customer service is outstanding!  He kept me up to date when he would arrive, he explained step by step what he was doing & he's a very honest/respectable guy.  For any plumbing needs I highly recommend Imua Plumbing!

The owner Tom is a no frills plumber. He can be a little gruff when stressed but he's a one man show and answers his own phone and does his own scheduling. One thing I've noticed is that if he says he'll do something, his word is gold. He'll work to get the job done, even if it means late into the evening. I had him repair my sink and a leaky toilet. He does a thorough job and cleans up after he's done. The best part is, his prices are reasonable. I highly recommend Iron Horse Plumbing.

A few months later...
I really thought I found a plumber who was reasonably priced and conscientious. Sorry to report that the owner Tom lacks professional courtesy. I called and inquired about a sprinkler leakage problem and he said he could come the next day. The day he was supposed to show up, he texts to cancel saying he can't make it and call him the next day. I dutifully call, and text him. No response. Finally I call in the afternoon and he gives me a lame excuse about not being able to come because he got delayed at the bank and it was too late in the day. Too late? He's been over at my house at 5:30pm before! Why don't these people just tell me if they aren't qualified to do the job, then I wouldn't wait around all day thinking they will come over?! If he was just up front with me, I would've found someone else right away.

If the owner is Joe, I wouldn't trust them to have a fair quote in time of need.  Seems to fly between Hawaii and mainland to put to business.

Seems to know market prices, so he'll say that he's in those places, but when the time came, his quote was double.  very disappointing.

Other companies will also say that the parent company/materials of Nu flow have trouble with snaking after the procedure.  Only Jetting allowed for blockages, no snaking.  That would be an expensive restriction to treatment of blockages after they do Nu flow.

My water heater went out so we ended up getting a new one from Lowes (best price).  They offer Lowe's installation which of course they contract out.  In order for them to schedule the installation though, they need to have a detail to be scheduled and paid for.  The detail is when the contractor comes out and looks at everything to see if they will need any additional valves or supplies to get the job done.

Vince contacted me the next day after the detail was ordered and told me he could make it out to my house that morning.  My aunt was there so he checked everything out and spoke with me over the phone and told me that I would of course need extra stuff because the previous installation was done wrong.  I kind of knew that so I wasn't too surprised.  After he left my house he went straight to Lowes so that he could order all the extra things he needed and give them the ok to for me to purchase my water heater and install.  He told me that he could even get me in the next morning.  Sweet.

I paid for the heater ($450 down from $500, qualified for military discount) and the install which cost about the price of a heater at almost $500, even before the discount.  They called me the next morning and told me that they would be in between 11 and 2.  I was not home for the install but my husband was.  I guess for the most part everything went ok.  My husband said they needed to put in a new gas line so the contractor had to leave and get the new piping for $45.  Plus the extra labor cost of $60.  Then they told me it would be an additional $25 for haul away but the Lowe's guy told me it was included in the price of the install... a miscommunication on Lowe's part.

So in the end, I paid $450 the heater itself and over $600 for the install and extra parts of my gas water heater... isn't that just how it is.  Pays to be a specialist like a plumber...  The guy that came out, Vince, seemed friendly and knowledgeable.  The quality of his work seems top notch and clean.

Good quality work but in the future, I probably wouldn't use them for my plumbing needs just because they are a Kaneohe business, doesn't seem logical.  But for those looking for a local Windward plumber, I would recommend.  They seem a little pricey, but I liked their work!

Scary. Just about to take their proposal, they think we're going to take it, and then, when we call, we can't get a hold of them. Interesting.
They are the same company as Hawaii Drain pros. Did they change your name because of a bad reputation?
They got a one star rating on BBB and even had problems documented at RICO

Got a decent quote from Jay.  Said he could be out between 7:30-8:00pm.  Great!  Asked for pics of my pipes, which I sent, then never heard from him again.  No, I can't make it tonight.  No Can I reschedule?  Just silence.  I even tried calling and he wouldn't answer the phone.  I could've spent that time finding a more reliable plumber.

FUCKED up SERVICE! So I called the company because they were supposed to come at 2:30, but they didn't. The bitch who answered the phone said that they didn't come to my house because I didn't answer their phone call. According to that bitch, I had to answer that call because they needed to find out whether if I would be at home around 2:30. The funny thing is I never got their call and I CLEARLY told them a few days ago that I would be home around 2:30! I waited 5 whole days for this day that my toilet would be fixed, but they never came! The BITCH who is answering the calls has a fucking attitude and same with the OWNER. The owner gives ZERO FUCKS about the customer's problems so the company deserves ZERO stars! I DO NOT RECOMMEND THIS COMPANY!