Best Businesses in Hawaii

I'm updating my review because one of the owners took time to call me and apologized for all the inconvenience, also refunded my money. Sorry that I didn't quite get your name, but thanks for caring.

I had a problem with high water pressure at my home causing pipes to leak and make noise (water hammer).  Two independent plumbers recommended the installation of a water pressure regulator to control the water pressure.  I called Matt and he asked me to send him a few photo of the leaky pipes and the main primary water shut off valve.  He gave me a very reasonable quote compared to two other plumbers so I took a chance on Matt.  Matt and his assistant Alex were great.  They fixed a leaking pipe and installed the water pressure regulator in a little over an hour.   As I watched them work they were professional and very efficient.  They were organized and knew exactly what they were doing.  I was impressed.  I recommend Matt and he will be the first person I call when I have a plumbing issue.

They were called by my worthless American Home Shield warranty company for a leaky hot water heater.  LBP did come out, Micheal was friendly enough and recommended replacing the entire water heater without doing much trouble shooting.  Long story short as to why only 2 stars -  it took another 3 days to get an answer if the AHS was going to cover (from either AHS or LBP), then another 3 days to get a quote to repair.  I called every day (sometimes 2 or 3 times) just get an update, not once was the phone answered.  And my calls were rarely returned.  The quote was over $1,500.  I had the hot water heater fixed today for $600 by another company.  Mike the plumber was nice enough, I was disappointed with the company as a whole.

We bought a house on Oahu that had a large rain barrel but no gutters.  We hired someone to install gutters and needed the outdoor plumbing to take the runoff away fro the house and to the rain barrel.  Steve was extremely knowledgeable and patient as we walked through the store and picked out everything I needed to complete the job.  I left completely satisfied and confident it will be a job well done.

The owner Jason, responded to my quote request through yelp in a very quickly. I needed two toilet close valves replaced as they were both old and one would no longer stop water when it was closed all the way. Jason's response was very professional and let me know that he'd love to work with me and would have his office personnel give me a call to set up a free estimate if I was interested. This response was better than another plumbing company's that told me every problem is different and they couldn't give me a quote and to give them a call (it wasn't as nice as they tried to be funny and all I wanted was a quote, so why are you enabling yelp quotes if you don't do them?)

Long story short, they got me in two days later (talk about a quick opening). They sent me Bernard and I think his name was Chase (Only Bernard handed me his card). Both were very friendly and took off their shoes prior to entering the residence without even asking! They took a look at both valves and gave me an estimate. They were great! I agreed and thought I'd have to schedule another appointment for the actual labor. They did it right then. This saves me time I have to take off of work.

Just a note, if you can, pay by check. If you pay by card, they charge you the 3% fee from the credit card company.

I would highly recommend Pipe Masters to anyone needing to fix their plumbing. I'll be using them again to replace other plumbing as needed. Awesome techs!

We called regarding a problem with the clean out backing up the plumbing inside the house. It was late in the afternoon and we were told they wouldn't be able to fit us in that day. Because it was an emergency situation, I was trying to find a plumber that could make a service call that afternoon or evening. They called back and said they could fit us in and even arrived sooner than the time given. They took care of the problem with great customer service in a timely manner. I would definitely give them a call if we ever need a plumber again and would recommend them to others.

Ben just finished re-stringing my wood blinds and re-hanging the art ledge.  Fantastic work and great price.  I highly recommend him.

The foreman was very nice and understanding regarding safely going to eat breakfast near the job site and crane .  It was fascinating to watch   their crew work.  I don't live where they worked but park there.   Wanted to commend them on a dangerous job well done.

I recently hired Imua plumbing and would hire this company again.  Keli'i is very honest and upfront about estimates, great with providing updates on his ETA, works quickly to get the job done, tests to make sure everything is working, and provided customer service with Aloha.

Plumber: Hi
Me: Hi, my toilet and bathtub is clogged. I need a plumber asap.

Plumber: Ok... where you at?
Me: I'm on Date street.

Plumber: Where?
Me: Date street.
(Pause)
Me: So are you available or is your schedule full?

Plumber: I'm actually off island. If this is an emergency you should call (mumbling)
Me: Hello? (no answer)

So, to sum it up, this guy was very unprofessional on the phone. And is it so hard to say Where do you live instead of Where you at? I don't know, when he said that I immediately felt like I had the wrong guy. Totally left me with this bad impression on him. Will NOT recommend at all!

My 62 yo pipes in my residential home of 3 beds 2 bath were deteriorating throughout the house with fractures , holes, and excessive scaling.  I needed over 100feet of Nu flow lining.  Initially another company did video and gave me an over the top estimate, after, I asked for senior kamaaina discount, they came down some, but still too high.  Nu flow reviewed the video and gave me a price I thought was fair.  The crew;  Justin, Ethan, Wilson, Lomtal, did an excellent job, worked very hard, kept me in the loop, on time, respectful, and professional.  I will gladly referred Nu Flow South Pacific to family and friends.
aloha,
R.Genji Smith

I got an estimate and thought Duke would be able to help me, but got no response after leaving a message saying I wanted to set up the job. I don't recommend this guy.

Scary. Just about to take their proposal, they think we're going to take it, and then, when we call, we can't get a hold of them. Interesting.
They are the same company as Hawaii Drain pros. Did they change your name because of a bad reputation?
They got a one star rating on BBB and even had problems documented at RICO

Got a decent quote from Jay.  Said he could be out between 7:30-8:00pm.  Great!  Asked for pics of my pipes, which I sent, then never heard from him again.  No, I can't make it tonight.  No Can I reschedule?  Just silence.  I even tried calling and he wouldn't answer the phone.  I could've spent that time finding a more reliable plumber.

FUCKED up SERVICE! So I called the company because they were supposed to come at 2:30, but they didn't. The bitch who answered the phone said that they didn't come to my house because I didn't answer their phone call. According to that bitch, I had to answer that call because they needed to find out whether if I would be at home around 2:30. The funny thing is I never got their call and I CLEARLY told them a few days ago that I would be home around 2:30! I waited 5 whole days for this day that my toilet would be fixed, but they never came! The BITCH who is answering the calls has a fucking attitude and same with the OWNER. The owner gives ZERO FUCKS about the customer's problems so the company deserves ZERO stars! I DO NOT RECOMMEND THIS COMPANY!