Kira C.
05/03/2016 12:00:00 SA
My water heater went out so we ended up getting a new one from Lowes (best price). They offer Lowe's installation which of course they contract out. In order for them to schedule the installation though, they need to have a detail to be scheduled and paid for. The detail is when the contractor comes out and looks at everything to see if they will need any additional valves or supplies to get the job done.
Vince contacted me the next day after the detail was ordered and told me he could make it out to my house that morning. My aunt was there so he checked everything out and spoke with me over the phone and told me that I would of course need extra stuff because the previous installation was done wrong. I kind of knew that so I wasn't too surprised. After he left my house he went straight to Lowes so that he could order all the extra things he needed and give them the ok to for me to purchase my water heater and install. He told me that he could even get me in the next morning. Sweet.
I paid for the heater ($450 down from $500, qualified for military discount) and the install which cost about the price of a heater at almost $500, even before the discount. They called me the next morning and told me that they would be in between 11 and 2. I was not home for the install but my husband was. I guess for the most part everything went ok. My husband said they needed to put in a new gas line so the contractor had to leave and get the new piping for $45. Plus the extra labor cost of $60. Then they told me it would be an additional $25 for haul away but the Lowe's guy told me it was included in the price of the install... a miscommunication on Lowe's part.
So in the end, I paid $450 the heater itself and over $600 for the install and extra parts of my gas water heater... isn't that just how it is. Pays to be a specialist like a plumber... The guy that came out, Vince, seemed friendly and knowledgeable. The quality of his work seems top notch and clean.
Good quality work but in the future, I probably wouldn't use them for my plumbing needs just because they are a Kaneohe business, doesn't seem logical. But for those looking for a local Windward plumber, I would recommend. They seem a little pricey, but I liked their work!
