Description
When you have a plumbing issue in Honolulu, trust Pipe Masters LLC to get the job done fast! Handling plumbing problems large and small, they have the experience and expertise to help get your home back to normal. They are locally owned and operated and have more than three decades of combined industry experience. This means that not only is their team well-versed in the problems that commonly affect local residents, but they also have the knowledge and experience to make it better quickly. They handle a range of plumbing services, including backflow prevention, drain cleaning, and leak detection, but specialize in trenchless technology. This means every customer benefits from efficient pipe bursting, coating, and lining services without the mess of having to dig up landscaping. To learn more, call Pipe Masters LLC and book your appointment today!
HISTORY
Established in 2008.
Proud to be Made in Hawaii! - Pipe Masters is a family owned and operated business with local values. We do our best to offer the islands more options than the rest - now offering customers 3 forms of trenchless pipe repair, electronic leak detection, and 1 of Hawaii's only ZERO-DIG pipe repair technologies. Now we can repair any pipe (water, gas, drain, vent, conduit, etc.) without any digging at all. Initially we focused on commercial work, and now we service the residential market as well. We'd love to repair your pipes too! Call us for a free estimate or consultation.
ABOUT BUSINESS OWNER
Being homegrown, Jason takes great pride in protecting his community from health risks due to broken sewer lines, and lives by the creed Malama Ka Aina, protecting Hawaii's sacred water supply from hazardous backflow issues and wastefulness of broken water lines. Working on these dangerous issues on a regular basis, and recognizing their potential long term affects for the islands, Jason felt passionate in starting Pipe Masters to help keep Hawaii protected for generations to come.
SERVICES
Pipe Repair, Drain Cleaning, Pipe Installation, Sink Repair, Water Heater Installation, Bathtub & Shower Repair, Faucet Installation, Faucet Repair, Garbage Disposal Installation, Gas Line Services, Electric Water Heater Repair, Virtual Consultations, Septic Tank Services, Water Filter Services, Emergency Services, Toilet Repair, Sink Installation, Drain Installation, Water Heater Repair, Toilet Installation, Bathtub & Shower Installation, Backflow Services, Garbage Disposal Repair, Electric Water Heater Installation, Gas Water Heater Repair, Leak Detection, Sewer Services, ,
Reviews
We had a floor sink plugged in our restaurant so I figured we would give them a try. They showed up and I was very impressed at how they not only dispatched their tech but also their responsiveness and professionalism. Drain was cleared and we got back to business! Thank you
Paul O.
11/02/2022 12:00:00 SA
I needed to fix our shower valve so I tried Pipe Masters. Everyone was professional, friendly and genuinely cared about me as a customer. Communication was great from the beginning and the quote given to me was accurate. No hidden up charges or added fees. The tech was able to come a little early, which worked out great for me and the dispatch stayed in good communication the entire time. Very happy with the service provided. Will use them again, but hopefully nothing else in my house breaks soon.
Jef S.
08/11/2022 12:00:00 SA
Prompt, professional, and honest. Will definitely use them and always recommend. At first it looked like we only needed to unclog and service the disposal but Isaiah took the time and found that the disposal was defective. If he didn't take the extra time to test it then we would've had a major leak eventually. Solid service.
Pipe masters did a very good job in fixing our bar drainage at Roy's Waikiki. The floor drain was draining very slowly prior to arrival and pipe masters helped to snake the drain and identify the problem for us. We will definitely be using them again.
Jin K.
07/12/2023 12:00:00 SA
On time, professional and answered all my questions thoroughly.... Recommended follow up steps with clear and competitive quote.
Thank you
Saw a leak at the base of our house foundation one evening and was thinking oh no, this is not good. Called Pipe Masters that evening and they were out to fix it early next morn. They were, quick, neat, and reasonably priced. The two men that came out were very courteous and professional. They explained exactly how they would handle the job, then did the job exactly as they said. Will for sure call them when I need help again. Greg
I was greatly impressed and happy with the services Pipe Masters provided. George was very professional and knowledgeable. My toilet had been continuously whistling then continuously running. So I called Pipe Masters to get it repaired. They arrived promptly and fixed the problems quickly. I will definitely call them again in the future for any plumbing problems.
From the time I called, Pili and Arvin are great! Mahalo!
Manny the tech came out took less then 25 minutes to fix the shut off valve to the toilet. Mahalo for your expertise!
Walter T.
05/04/2023 12:00:00 SA
out of the four plumbing co. I called only the pipe masters called back. They showed up when they said they were coming and they briefed me on what they were going to do I recommend them.
They tried to rip me off because they knew I needed help. Don't trust this company. Enough said.
Lorna K.
04/06/2022 12:00:00 SA
This our 2nd time using this company and they haven't failed to impress. They spend the time to listen to and understand your problem and then patiently explain their solution and why. They lay out all cost upfront so you are not surprised by added/hidden cost. They stick to what they say and the technicians who come to do the work show their experience and attention to doing quality work. You may pay a little bit more but if you want peace of mind, what you pay is well worth it. With a 2x positive experience they'll definitely be one company I'd use again and refer to others.
Once again another fabulous work performed by Manny from pipe masters replacing my anode rod
On 02.21.19 at 5:42pm at the corner of Queen St & Ward Ave Your damn driver was attempting to make a Right Turn from Queen St onto Ward Ave. The Traffic light was RED for your driver. I was in the MARKED CROSS WALK and as I crossed I made eye contact with your driver. He waved me on to walk in front of his van HOWEVER I HAD NOT CLEARED THE CROSS WALK AND HE STEPPED ONTHE GAS AND ALMOST HIT ME!! I YELLED AT HIM THRU THE PASSENGER WINDOW AND HE STOPPED. Then when I was on the sidewalk he took off. The parking lot security guard at the American Savings Bank witnessed the whole incident and told me to call your office. I have made two attempts to speak to someone and have left messages. You need to educate your drivers on being aware of pedestrian safty
Izaiah arrived on time, let me know up front what needed to be done and the cost. He was very professional and efficient with work he did. I would definitely use them in the future.
Craig M.
07/11/2022 12:00:00 SA
I recently have used PM for the community I manage. They are the go to ones that come for clogs etc. The staff is very knowledgeable and friendly, they will advise the homeowner on what needs to be done and what they will be doing step by step. I always appreciate them on helping our situation in a quick manner.
Leif S.
01/06/2022 12:00:00 SA
I chose Pipe Masters based on their reviews. Right away it became clear their operation is very efficient and well-run. Arvin made recommendations based on the described need and gave me confidence in the solutions offered. I mentioned to him that our hot water lasted only a few minutes and did not supply enough hot water for two showers in a row and even then, the water was only lukewarm at best. He said older water heaters can be very inefficient and confirmed that a replacement would solve the problem. I followed up later with other questions that occurred subsequent to the initial conversation, and Pili assured me Arvin would call back right away, which he did. They both gave me confidence in my decision to take my business to Pipe Masters..
On installation day I contacted Pili to let her know my house is off the street and sometimes difficult to find. She let Bernard and his trainee know to call if they needed help finding the address, but they arrived on time on installation day without assistance and were in the process of putting on their masks as I approached the van (I was also masked) which I really appreciated.
Bernard confirmed I wanted the larger water heater when he noticed the old one was a bit smaller. I confirmed the order was correct and he then proceeded to communicate the installation plan. I had not yet made arrangements for a bulky waste pickup, but had cleared space in my shed and they placed the old heater in the shed per my instructions.
Bernard and his trainee were also professional and friendly, and the installation went very smoothly and precisely as prescribed.
We're extremely happy with our new water heater from Pipe Masters and today my family members are all excited about their 2nd hot shower in two days!
I will look to Pipe Masters for any future plumbing needs because they did exactly what they promised and made the whole experience a pleasure!
They kept to their schedule and finished on time with no hidden costs. I was impressed with the quality of their work and their effort to implement a very good solution. Great job
Great customer service all the way around. From the receptionist: Pili to the manager: Arven and the wonderful Technicians: Ryan and CJ I was completely satisfied! Everyone was professional courteous and friendly. Ryan made sure that everything was done correctly and how I wanted it. The previous plumber that I had working for me didn't return my call and left me with a leaking connection to my water heater. Arven and Ryan listened to what I wanted to be changed (pipe connections) and got the job done. I must say that it is very hard to find honest and hard-working plumbers nowadays. I would have no problem recommending PipeMasters for their exemplary work. Thank you.
Manager K.
04/11/2019 12:00:00 SA
Pipemaster's has a great track record with us, and we use them for water issues extensively.
I am amending my review to include my dissatisfaction regarding Pipe Masters' complete lack of follow-up of numerous calls and messages that I have left over the last two months regarding their erroneous assessments of our kitchen sink leakage and shoddy caulking.
1) On the first visit to our home, the plumber determined that the kitchen faucet was the cause of water leakage underneath our sink. I also asked him about the caulking of our sink, which he said he would re-caulk.
2) A couple days later, the plumber installed the new faucet but did not re-caulk the sink.
3) Our kitchen sink continued to leak several days later.
4) The plumber returned and then said the sink would need to be re-caulked, which would now cost $150 plus tax (even though he said he was going to take care of it when he installed the new faucet, but failed to do so). The plumber also said that the caulking would appear to be clear once it dried. Two months later, the caulking still looks like caked-on white toothpaste rubbed on the sink unevenly, certainly not professionally done. We could easily have done a much better job ourselves with the caulking that took less than 5 minutes for the plumber to do.
5) After paying the $157.07 for the plumber to re-caulk the sink, we continued to have sink leakage.
6) I requested that Pipe Masters send a different plumber, and the new plumber then determined that the sink would need to be replaced, and then the dishwasher valve could then be replaced as well.
7) Had we known this from the beginning, we wouldn't have spent $600+ to install a new faucet (that might not be able to be re-installed once it's uninstalled), and we wouldn't have spent $157.07 to re-caulk the old sink since the sink needs to be replaced, not to mention how unsightly the caulking is in our kitchen).
This experience has been frustrating and drawn out. Pipe Masters either does not have qualified plumbers who can assess plumbing issues correctly, or Pipe Masters is not operating in a good-faith manner. Or perhaps it's a combination of both since Pipe Masters has not called me back or provided closure on this after I have called and left messages numerous times.
__________________________________
This is my response to Jason's response on 11/17 to my amended review:
1) Your claim that your company has responded to each and every call and voicemail is 100% false. I checked my voicemails and deleted voicemails and have not received any message from you to date. I even emailed you and Arvin on Monday 11/14 to which neither of you replied. Though somehow you managed to post a response to my amended yelp review on the same day.
2) I never agreed to doing future work nor will I agree to do future work with your company. Which is why I refused to accept your company's offer of a credit to future work.
3) In hindsight, my initial review was done prematurely. I had originally thought that the leakage issue was resolved when the new faucet was installed. The fact that the sink continued to leak several days after installation of the new faucet is reflective of the fact that the sink's issues were not properly assessed from the beginning. This is why I gave your company the opportunity to come back and resolve the issue- only to find out after a $157 shoddy caulking job that I would then need to replace the whole sink (which your company does not do).
Very pleased with the professionalism and competence shown so far by Pipe Masters as they help me sort out my options for restoration of aging sewer lines (50 years!).
I have learned so much and feel they have the knowledge and experience to successfully proceed with the process and, thus, save me from a total disaster.
I'm ready to go with their proposal but need HOA approval first.
Bernard was punctual and responsive and great customer service overall. We needed someone to come and look at the backflow, and scheduling was easy and quick.
Payment was easy and done online and this was a huge plus because it is very convenient. It's nice to see a modern company with good branding and also up-to-date technology; something that more of Hawaii's business desperately needs.
I'd recommend Pipe Masters to everyone!
Ann W.
11/11/2019 12:00:00 SA
After a less than reassuring experience with Handy Andy I had Pipe Masters come in to figure out what was going on with my house. Yay George to the rescue. He is prompt, professional and knowledgeable.
Since he was here I also had him replace a bunch of hose bibs that have been bugging me for YEARS.
As usual the front office support was excellent. Thanks Pipe Masters!
0 stars. Very poor customer service. Left 4 voicemails & sent 1 email since 3:30pm on 06/15 but no reply.
My electric water tank had to be replaced due to aging. My experience has been positive from the time I contacted Pipe Masters until the installation of a new water tank. Arvin, the office supervisor provided me all the necessary information clearly & kindly over phone. Pili, the office manager emailed & texted me what to expect next accordingly. Joshua installed the tank without complaining about my tight closet space he had to work in. He answered all my questions and called company office to get necessary answers for me when he was not sure. They demonstrated professionalism and friendly customer service. Kudos to them!
Had some plumbing work that needed to be done and called Pipe Masters after seeing their Sifu trucks around for years. Everyone in the office I spoke to was super friendly and kind.
Bernard who came out was amazing, he gave me all sorts of advice and passed on knowledge whenever he could. I would 100% recommend Bernard to everyone I know. The work they did looks amazing and were even able to accommodate all of my custom requests.
All around a cool individual, gave me some advice on how to make our Jabong sweeter too.
Carolyn C.
03/04/2022 12:00:00 SA
5 stars first visit! Was impressed with this company from the moment I called. We have had a few issues with clogs and backups since we purchased our older home and wanted to square away any problems prior to starting our bathroom remodel. Callback from the company in regards to my online inquiry was almost immediate. Customer service is great! Arvin was very thorough and informative on their plan of action and what we could expect. We just had our initial assessment visit this morning. Everything rolled out as expected, no surprises. They let you know when they are on the way. Techs were punctual, professional and friendly. Would recommend!
Hold onto your phones as this is going to be a LONG REVIEW! I held off on reviewing Pipe Master until the repairs was completed.
So I had a leaking hot water sub meter in my condo ceiling on Friday September 6th, I had called 3 other companies suggested to me by the inhouse maintenance staff before calling Pipe Masters. All 3 companies suggested to me I had ended up leaving a message so after no luck with them I tried calling pipe masters and they answered my call! I was greeted by Arvin who was very professional and polite and after explaining my situation we had made an appointment for Monday the 9th which was their earliest date. After getting off the phone with Arvin I was given updates via text about my appointment date/time and who my technician would be coming to assess my problem. On the day of my initial assessment Arvin had called me earlier in the day to see if I wanted to push my appointment to an earlier time as my technician was available to check my condo out ahead of schedule, I kept my appointed time of 10am but I was very pleased that they had given me a call for the option to do things ahead of schedule. Anyways my technician George arrived on time was super friendly when greeting us and assessed my problem in no time but unfortunately was not able to do the repairs same day as the parts was not a normal stocked item, having done the assessment George had called me later that day having located the part which had to be special ordered. Having briefly ran through the cost of the repairs I him the OK to do so, I was later called by Arvin about 10 minutes after getting off the phone with George just to verify we gave the OK for him on ordering the parts as well as giving us the final cost for the repairs and ETA on parts arrival.
Fast forward to Friday the 13th I was given a call again from Arvin mid day letting me know that the part had came in as expected, he was kind enough to let me know that they would be able to squeeze me in for repairs later that afternoon but was not able to do so since I was stuck at work... (show how great their customer service is in giving me options!) We ended up making an appointment for Monday the 16th from 2-4pm and again I received text notifications my of my appointment time/date. Once again I was kindly notified via text that George would be arrive around 3pm and sure enough he was on time, having arrived on time he greeted me at the door and wasted no time replacing the meter. Every so often he would call me over to show me the old part versus the new part just to touch bases with me as far as the repairs went. Once the repairs was done he waited for 20 minutes just to make sure that there was no longer any leaks once the hot water main valve was opened and pressure was present in the line, after giving it the once over he gave us the OK that everything was back up and running! Yay hot water! George then broke down the warranty period and filled us in on any questions we had for him and just like that made me and the wife a happy NEW customer of Pipe Masters! The team at pipe masters from Arvin to George has made us feel confident in recommending them as well as using them for any future repairs! Highly satisfied customer!
*Disclaimer* I don't know the going rate for plumbing repairs all I know is that it can get expensive! but seeing that they was the only one to answer their phones from day 1 of my dilemma my business goes to PIPE MASTERS! The other 3 companies I had left messages had finally called me back mid week but pipe masters had already assessed the issue, and when you have a water leak time is of the essence! Granted my leak wasn't too bad yet and pipe master was there first they got my business, and even if the other 3 companies had gotten back to me I was not willing to potentially pay another fee for them to assess and quote me on the repairs. The early bird gets the worm!
Pipemasters was awesome! From the very beginning, Arvo was kind, attentive and responsive to my calls. Then Justin Followed up the next day to go over quotes and their flat fee per issue service. And then George, our pipemaster, was truly awesome. He helped me understand in a way that I could comprehend and made me feel like comfortable with the work we needed to get done. They gave us discounts on the multiple services we had and then gave a quotes for the larger issues we need to deal with. All in all, I really liked all of them from the very beginning and I probably won't use another plumber moving forward. Thank you pipemasters!
Arvin from the office to Josh the plumber, both were so courteous and professional!! I was fortunate to get an appointment the next day. Very pricy but problem solved. We had 3 toilets wax ring's and supply line's replaced + diagnostic tests, almost $1000.00.
Caulk work could use some help though.
The downspout from the second story roof was backed up somewhere in a pipe underground before it tied into the main rain sewer pipe. You could hear water stuck in the downspout when tapping on it - it was completely full. They first cleaned out the main line by hydrojetting and pulled out some roots which was causing slow draining, but that did not fix the issue because the clog was not in the main pipe. Pukana and Kolby continued to look at the issue and found a solution to get access to that leg by going through the downspout - with their hydrojet they successfully pulled out the clog, as well as other debris . The spout is now clear! also the customer service is great, everyone is friendly and helpful. I couldnt be happier... thank you guys!!
Maddow S.
03/09/2015 12:00:00 SA
I just found the company to call whenever I need a plumber.
I recently bought a house that had a tankless water heater. This kind of heater is new to me. I called the plumber because not all the bathrooms in the house were getting hot water and I needed to address that problem. The first plumber that came out told me that I needed a new water heater and quoted me $5000. The second plumber (Pipe Masters to the rescue) reset the heater to a higher temperature and the problem was solved.
Much appreciation to Jason who spent 15 minutes with me on the phone when I called to make the appointment. He helped me understand possible problems and explained how tankless heaters work. Much appreciation to Bernard and Devin who came out and did a great job. Lori in the office was also very helpful.
I highly recommend.
Great experience all around from the first contact with them through them installing a new main valve in the front of the house. When we purchased the house, the main valve was barely visible, hard to access, and no upgrade had been done, so we contacted Pipe Masters and they came out and gave us a quote right away. Scheduling with them was easy. As for the end result, they were quick, efficient, and very affordable. We would definitely use Pipe Masters again.
I am a long time customer of Pipemasters. Why? Because they are awesome! The scheduler is always friendly and responsive. I get a notification when the assigned plumber is on his way. The plumbers are also friendly and responsive as well as knowledgeable and skilled in their craft. My favorite plumber is George. George is the best! He explains things clearly and obviously knows his stuff.
If you need minor plumbing work done or are interested in trench less sewer lining, call Pipemasters first. I had my sewer lined a few years ago and no more clogged toilet issues!
Geoff W.
06/03/2022 12:00:00 SA
This was for a shower drain clean out. Happy with the transparency of pricing and service from Pipe Masters. They were quick to schedule with a real person, Pili answering phone right away. They were also very good with reminders and notice of plumber arriving, and efficient with the entire process. They don't charge a trip fee and provide up-front pricing. Check their website for coupons and specials. Also, Arvin is a wealth of knowledge and experience if you have questions over the phone before and after the job and Ryan, the plumbing technician was calm, competent and caring. He understood the situation and handled it expertly.
So, give them a try and call!
Kaylie T.
03/12/2023 12:00:00 SA
Pipe Masters was extremely helpful and informative. When I called Arvin was helpful with providing information about their hydro jetting service. I scheduled for them to come two days after calling. Izaiah came out to the house and was nice upon meeting. I showed him the issues inside the house and walked him around the house. After that, he took it from there. He was able to detect the problems, hydro jet the house, and provide video recordings of the pipe within the three hours allotted for the project. At the end he explained the process and his findings. He answered all my questions and assisted with providing recommendations for me moving further.
Overall, I am very happy with Pipe Master!
Hired this company for a toilet leak. They gave us an estimate immediately and sent someone out the same day. Ryan even came a little early and after inspecting the problem, gave us a reasonable quote and fixed the problem quickly after retrieving the part. He was friendly and professional and efficient. The experience we had with Pipe Masters was very good. Thank you Pipe Masters!!
Jessica C.
10/02/2018 12:00:00 SA
Don't waste your time, just call Roto Rooter.
They overcharged us by a lot. The guy that came out convinced us to do extra work for a warranty and then told us we couldn't get a warranty unless we did more work. Charged us over $1000 for a clogged toilet. Yes the toilet is still giving us trouble, but Roto Rooter just charged us $600 for the same work.
L S.
11/07/2019 12:00:00 SA
We've been relying on Pipe Masters for all of our pipe /faucet / plumbing issues for 6 years now. Recently our toilet had been making weird noises and our faucet was leaky and loose. Pipe Masters did not disappoint today. Our lead technician was Bernard and he and his colleague were wonderful. They were on time, explained what was wrong in a way I could understand-- they even worked through the lunch hour to get the job done. I should add too that the office staff were so amazingly friendly, it made booking an appointment a breeze. We have two babies and very little time to do things around the house. They purchased a new kitchen faucet for us and installed it the same day! It looks terrific! If you are needing to resolve any pipe /faucet /plumbing issues, Pipe Masters are the only people you need to call!!
Their service technicians are knowledgeable and professional. The office is efficient and responsive to customer inquiries and requests for assistance. One of the better plumbing operations we've worked with.
Highly recommend Pipe Masters LLC.
Dan Gomez
General Manager
Diamond Head Sands AOAO
Quick and friendly service!
Got a fast appointment and the service tech was friendly and knowledgeable. Awesome !
The clog wasn't removed. It was only pushed further down the pipe. So when running water to confirm that it was not clogged, It only let in more water, but still did not drain.
I contacted the company a few hours after services. They were not receptive. They claimed that it was a new issue. Refusing to return to finish the job, and refusing to refund my payment.
I have filed a police report for theft in the 4th degree which is theft by deception. I will take them to court. I very much recommend a different service.
We had an unfortunate incident happen at one of our rental properties but didn't know if there was a active leak in the walls. Pipe Masters (Arvin) throughout went through the process of what's going to take place and gave me pricing up front. Once the tech went out and did his diagnostic (no leak found), we were given pictures to show there's no leak and even found a recommendation to replace a control valve. Arvin called a day later to follow up on everything. I highly recommend Pipe Masters! Not only are they local owned, they are knowledgeable and quick to respond.
Devin & a trainee came out to fix a slow leak in a pipe fitting. Gave a reasonable fixed price quote & was impressed with how neat his soldering work was. Gave advice on doing it right the first time rather than a cheaper fix & the possibility of having to redo it later if the old fitting failed. On top of that, they came within an hour of calling Pipe Masters, with other companies quoting 2-3 days backlog. High tech too, as can track where the service guy is when he's in his way to your place. Payment & receipt all electronic too. Gotta try these guys!
I had an issue with my sink drain backing up due to improper use of my garbage disposal. Arvin answered my call and quickly got all my information put into the system and scheduled service for the same day. The technician, Manny, was friendly, helpful, and explained what he was doing during the entire process. Manny was able to resolve the issue in my P trap quickly and showed me how to try and unclog garbage disposal drains if they back up in the future. He found some other problems related to the backup that wasn't my fault and put them into the report and gave excellent advice. Hopefully, I won't need to call a plumber again, but if I do, Pipe Masters is at the top of my list. Thank you for such excellent and amazing service!
Plumbers are expensive in Honolulu, but Pipe Masters is worth every penny
We woke up to the water leak early in the morning. I contacted Jason and he responded very fast. Sent him the pictures and video of the leak, and learning the urgency, he immediately rearranged their schedule to assist us with this urgent situation. Until the arrival of the tech, Pipe Masters communicated well with me and made me feel good about the process.
Ryan the tech came over to detect the water leak along with the developer of the home. Together they found the source of the leak fast, and repaired the leak by early afternoon.
Pipe Masters was very professional, communicated very well throughout the process and were very clear about the process and the fees.
As scary the water leak was, I really felt like they really cared about us and took a good care of us. I highly recommend Pipe Masters!
Ajie P.
03/09/2020 12:00:00 SA
Great service. Made an appointment with the time desired and they accommodated.
Quick and easy to work with!!
Thank you Arvin & his staff. I called Pipe Masters on Wednesday afternoon in a panic because I didn't know where my leak was coming from, they (Manny & his partner) came out Friday at 10:00 am, and they fixed my problem. The also helped with our outdoor sink.
If you're ever in need of a plumber, call PIPE MASTERS!
Mahalo, Mary Williams
I would definitely recommend Pipemasters. It was easy to set up an appointment and they sent confirmation texts/emails to confirm their arrival time. They also provided a video recording of the inspection which was really helpful.
George was awesome! He new exactly what needed to be done and got it done quickly. He had all the materials in his van. He even called 2 other plumbers to assist as it was a somewhat large project. Thank you Pipe Masters!!
First of all, Pipe Masters is courteous, attentive, responsive, punctual, reliable and honest. Their master plumber, George is an awesome professional, consistently efficient and knows his stuff. You will receive a text message with photo & name of their plumber when he is on his way to the location.
The general contractor who renovated our apartment building which was built in 1956 hired a plumber who took the easy path and he just changed all the fixtures above ground and did not disclose that there were huge problems underneath it all. The GC also hired another plumber to camera the waste lines and told us that everything was fine!
We called Pipe Masters to assess the waste lines because after the reno we had very slow drains. My boss saw a Pipe Master truck which advertised that they did trenchless plumbing repairs and so began our
love affair with Pipe Masters. (There are less than a handful of plumbers in Hawaii with this kind of advanced technology.)
The first thing Pipe Masters did was to camera and record blockages, cracks & scaling. The technician-narrated video and a full, well written & detailed estimate was emailed to us in about 24 hours. It is their policy to camera and record the assessments and after the work is done, they again record showing what was repaired.
Once we gave them the go-ahead to do the job, they jet-washed & brushed the insides of the lines and then coated the insides of the pipes with a special epoxy coating. (They warranty the coating.) This saved us thousands of dollars because we did not have to rip up & trench the entire cement foundation which had brand new tiled floors (interior).
It was necessary to crack open part of the foundation in one of the units and an outside area to replace pipes that were too badly cracked & corroded, therefore could not be coated.
One other great thing is that they ALWAYS clean up the entire work area. When they trenched to expose the pipes (dug out 4 ft deep area) they brought trash cans to store all of the dirt that was removed. At the end of their work day & when the jobs are completed, they take all of the discarded parts & pipes with them for proper disposal and clean up all evidence that they were there.
We've had other plumbing problems, unrelated to the coated waste lines and Pipe Masters is always there to help us.
Chuck C.
12/02/2022 12:00:00 SA
Challenging Job: Blockage in my main sewerline caused by a curvature in the pipe, causing backups. Need to identify problem area, isolate pipe, and replace pipe.
Solution: Call Pipe Masters
Outcome: Professionals, arriving on time, explaining all aspects of the job and charging a very, very affordable price.
Client (Me): Very, very happy and will recommend Pipe Masters to anyone that has a pipe problem.
The Pipe Masters were very responsive and able to get the job done in a professional and timely manner. Manny was a great plumber. I would definitely be a repeat customer. Call on them for your plumbing needs..
Suzannah P.
10/07/2020 12:00:00 SA
They were so fast and efficient!! Very nice guys that went the extra step for Covid safety, too. Texting ahead of their arrival and advising me to open windows to have a breeze flowing in the house. We all wore our masks out of respect for each other. It's awesome that the company charges for the job only. They do not add an additional hourly rate on top! That was a first for me. We have used many plumbing services over the years and this one was the best by far, all around. Highly recommend and will definitely call them from now on.
It's been about three months since my water heater was repaired, and it's been going strong!
Thanks Pipe Masters!!
This is the first time i have ever had to call a plumber so i found this company through yelp. The technicians were very professional and fixed my bathroom sink quickly. My technician was cery knowledgable and thouroughly explained what was done. I also received a detailed invoice that was the same price that was quoted prior to the service.
The price and customer service were so excellent, I called them a week later to replace my kitchen faucet. I emailed Arvin a faucet I had in mind. A couple days later the same technician arrived and installed it within a couple of hours. I plan to use pipe masters again in the future.
LeeAnn I.
05/12/2014 12:00:00 SA
Wasn't in immediate need for plumbing work, but had received a sales call and decided to try them for a slow drain problem in my bathtub. Problem was solved and they replaced the toilet flapper at no charge! Everyone I spoke to was courteous and professional. Pipe Masters will be my go to plumbing company from now on.
Our water main sprung a leak and we had a difficult time finding a plumber that would work on it because it was plastic and not copper. Pipe Masters immediately responded and offered to send someone out within 2 hours. They were always on time to their appointments, and were friendly and professional. The technicians even temporarily patched out line while they waited to receive the necessary parts to permanently fix it. I'm so thankful that we found this company and that they were able to help us in this difficult situation.
A M.
09/09/2022 12:00:00 SA
I called Pipe Masters because I recently had a clog and called out another business who basically told me if I they left my home on that day I wouldn't be able to use any running water until someone could fix the issue. I felt like I had no other choice but to have them complete the work they suggested as if they left and no one else could come out right away I might not have any running water until someone could. I paid for work which was extremely sub par and therefore I didn't trust them. Then, I contacted Pipe Masters for an estimate on work the other company suggested. Pipe Masters took the time to talk to me about what they offer and what they do, what suggestions they may have. They go over the reason why they suggest the items they do and they really are patient. I had a tech come to my home the next day to basically redo part of the job that the other guys supposedly did. The two techs that came out were young men, but very sweet and very professional. They too, took the time to explain what they did. What really was a pleasant surprise was that not even a few hours later, I received a call back from the person the I had been speaking to l, to follow up with me and make sure I was satisfied and if I have any questions. I can't remember his name but he is so pleasant and patient.
The experience with this crew was great! Bernard and Josh answered all our questions, and walked us through the process without hesitation. They were knowledgeable and thorough. Thanks guys!
Pukana is the man! I dropped my necklace down the shower drain and he found it and got it out so fast. Highly recommend this company. The receptionist is so nice and helpful and a technician calls the day before just to go over what happened and the plumber was prompt and helpful. I'm a happy woman!
Dawn S.
01/11/2022 12:00:00 SA
I had used Pipe Masters before with outstanding results, but for my next job, installing a new toilet and possibly clearing a blocked pipe I called Pipe Masters and 2 other companies for quotes. As expected, Pipe Masters returned my call and provided me with an estimate within a couple of hours. The other company called me back, only to inform me that someone else would be calling me to provide an estimate, no one ever did. The third company didn't bother to call me back at all.
Pipe Masters estimate was very reasonable and scheduling was a breeze. Their technicians were super nice and professional. They wore booties to cover their shoes and masks on while working. They installed my toilet and tested the line, cleaned everything up and I'm super happy! Easy breezy! Thank you Pipe Masters. I will be using you for all my plumbing needs.
As a home owner, who has gone through many repairmen for our plumbing needs, we would like to sincerely commend Ryan from Pipe Masters. Ryan was consistently professional, cordial and very knowledgeable. He was willing to answer all our questions in detail. We felt he represented Pipe Masters very well. The repair was completed in a very timely manner and he kept his work area very clean.
We also was impressed that Pipe Master followed up with a call the couple of days after to see if we had any problems. This is the first time we used Pipe Masters and they help me fixed my problem right away.
I recently needed a camera inspection performed on the sewer lines at my residence. The technicians were friendly and arrived at the scheduled time. They kept me updated on the progress of their work and cleaned up appropriately.
I used pipe masters to have them install the under the sink reverse osmosis water filtration system. I was thinking of installing it myself, and I tell you that I am so glad that I didn't. Our amazing experience started with the ease of scheduling and text notification of the who and whereabouts of the plumber that we were assigned to. They arrived at my home right on time, which was a kind of rare experience in Hawaii as we all know what Hawaiian Time is.
First step to install the system, they had to make a hole in the granite counter top, and it looked a lot harder than I imagined. They also recommended the best spot for where they would drill for the faucet. One of the big problems would have been if I did it myself was the size of the tank being too big for the perfect location under one of the pipe. I would have put the tank in different location where I cannot use the sink space. However, they had a perfect solution by cutting the pvc pipe which would have been impossible for me to get it done or even consider. I loved the fact that they didn't hesitate to make the right move. They then hooked up the water lines and mounted the units. They also adjusted the pressure and flush the system, so I can get the clean water as soon as possible.
I also had couple issues in bathroom toilet and sink faucet, but they kindly took care of it in like 2 minutes since I had all the right part.
My overall experience was amazing and I strongly recommend any plumbing related services to be done by Pipe Masters!!!
The workers that came to address our drainage issues were prompt, professional, responsive, and listened. Total five star performance all around. I look forward to recommending them to my clients in the future!
I love the communication this company uses. Through texts they confirmed my appointment and then on the day of appointment, gave me the name of the tech who was coming complete with bio (!) and a tracker to estimate his arrival time. I liked that they respected my time.
Bernard Luong was terrific! As he checked out the pipe replacement problem for an estimate, he was happy to answer my many questions and explain the intricacies of plumbing! I so appreciated he was sincere and not dismissive of the naive questions.
Great service! We had to postpone the job due to family matters. But I will certainly contact them again.
Very professional and great customer service from the office to the field. Excellent work with state of the art equipment. I had a couple of plumbers come out to address my shower and toilet backing up. One company had to come twice because it wasn't fixed after snaking it and finally said he couldn't fix the problem. Pipe Masters came out found the clog and addressed the problem. I highly recommend their service!!!!
Kevin N.
03/06/2021 12:00:00 SA
The shower drain at my condo was backed up and causing brown water to spill out all over my bathroom floor. I called Pipe Masters and they sent a guy out the very same day. Right after booking the appointment, they texted me the name, bio, and picture of the technician that was coming to my condo. Once he arrived (right on time), he identified the problem and cleared the drain. It was hair from the floors above me in the stack that was causing the blockage (see scary pic). After he left, I received a text with the invoice and I was able to pay online with a credit card. From booking the appointment to following up after the job was done, the entire process was smooth and stress free. Pipe Masters is a class act from start to finish.
Appreciated thorough approach to assessing problem, Covid precautions, timely response and explanation of work. George is expert and very personable. Thank you.
Chris F.
03/01/2022 12:00:00 SA
This is the second time we've used Jason and his team at Pipemasters. True to form Ryan the field supervisor and his crew of technicians, were punctual and friendly. We discussed the work that was needed, Jason contacted me with a verbal estimate and they spent the day getting the work done. Yay, water!! When you see their cool vans driving down the road, you know they are off to
make another customer happy with a professional plumbing install or repair.
Don't hesitate to give Pipe Masters a call. Bernard and his helper provided quick, clean, professional service. He kept me informed throughout the whole process of video taping my Sewerline and he found the problem. Also on the day of service, Pipe Masters sent me a picture of Bernard along with his background, made me feel comfortable dealing with him.
Editing this review because they called me for feedback and to follow-up. Definitely appreciated. Adding back two stars. They did say Manny was in training. No harm done.
Initially I was hopeful. Super friendly and fast to respond. However, Manny came out to my unit. Offered me an option that may repair the leak for $300. The whole point of having a plumber come out was to repair the leak. He then tried to up charge me for a leak evaluation for $500. I said no thank you. Would avoid this company.
Kevin T.
11/11/2019 12:00:00 SA
My fiance and I recently purchased a home and it needed major plumbing work as we found out that there was a gap in between the sewer line of one of the bathrooms. I also wanted to install another water spigot on the other side of our house, fix a broken clean out cap, and fix 2 bathroom shower spigots. I looked desparately for a plumber on Yelp and the BBB. I called and emailed several companies and did not get any luck.
When I got a call from Pipe Masters I was very happy that they could send someone the same day for free estimate of my plumbing problems. Later that day I see the Pipe Masters logo truck pull up and I meet George one of the plumbers of Pipe Masters and his co worker. I showed George all the plumbing issues I had around the house and he gave me tips of what needed to be fixed by my self and what they could do. That was helpful as it can save me $. The estimate was very reasonable and I agreed for them work on the house the following week.
In the day of the plumbing fix George was prompt and on time and with another co worker, Cory?, to help him. They both worked very hard for the whole day to fix my gap in my sewer line and replace it with brand new pipes. They made a new water spout I wanted on the other side of the house and even helped me save more $ as George figured out I did not need a water regulator in my home as there was one already bc the water pressue was good around the home.
Overall I really appreciate George and his coworkers as they worked very hard in a small crawl space under my home. George helped my save money and taught me ways to save in plumbing costs in the future. I appreciate the professionalism of George and all the workers of Pipe Masters. They are prompt with email and text updates and provided nicely presented estimates and invoices. I thought the IPad uses in the estimate and invoicing was nice, as Pope Masters is up to date with today's modern technology.
Thank you Pipe Masters for coming to the rescue for my plumbing woes. I will definitely use Pipe Masters again in the future!
g m.
01/11/2023 12:00:00 SA
We've used Pipe Masters 3 times now for different jobs in our condo over the past 6 years or so. They've always gotten a plumber here promptly, do excellent work, and at a fair price.
We own an old home and are in the process of bringing it up-to-date. We needed our gas water heater installed ASAP. We tried contacting several companies with no luck. Because this was kind of a last minute job, no one could really fit us into their schedule...until we called Pipe Masters. I started by speaking with Arvin via phone. Up front, it wasn't a short call. He had several questions and I made sure to answer each one to the best of my non-plumbing knowing ability. Thankfully, Arvin was very patient and understanding. He was able to schedule our installation just four days from the day we were speaking. He also went over some standard information and was able to give me an estimate. On the day of the installation I received an email notifying me that Devin of Pipe Masters was on his way. My appointment was at 1:30 and they were pretty much on time. Arvin advised me that the job was going to take about 2 hours. Turned out to be accurate. Devin and Micah were done by about 3:30. Before Devin and Micah began their work, I was informed that there was going to be some issues with the installation. My wife and I weren't surprised.? Like I mentioned in the beginning, our home is old. The water heater that was being replaced was old and hadn't been working for almost 7 or 8 years. The connections and piping were old and rusty and had to be replaced, which made the cost of the job higher than what was initially estimated over the phone. Devin explained all of this to us before they began working and gave us the new cost, which we were more than comfortable with. What really made our experience great was that towards the end of the installation, while Micah was making sure everything looked in place and good to go, Devin was able to answer some questions about a potential update/repair we wanted done to our sewer. He took a quick look at the layout of our plumbing and gave us some options of what could be done. I appreciate that he was upfront about the cost and that overall it would be a big job. He even gave some details about what it would take to complete the job. At the end, Devin drew up our invoice and we paid via credit card on the spot. I was emailed a copy of the invoice before they left. The next day Arvin called to follow up on my experience and answer any questions I may have had.
Overall I appreciate the level of professionalism we received. I don't have a lot of experience working with plumbers, so I can't really say how the cost of their service compares to others, but I do feel the quality is there.
It is important to note that if you need a new water heater, Pipe Masters can help you shop for one. We purchased our water heater along with some of the connections separate.
Will we go with Pipe Masters for that upcoming big sewer job? It's tough not to after the great service we got.
Ryan O.
08/02/2023 12:00:00 SA
I contacted Pipe Masters due to a backup of my laundry and kitchen sink drain (they share a common drain pipe). My building is older and has cast iron pipes that many residents have issues with due to age and corrosion, so much so that there has been a building assessment and pipe replacement project in the works for over a year now. My drain had been getting slow little by little, but finally gave up the ghost this weekend. I was hoping to ride it out until the pipes get replaced (hopefully this month or next), but alas I didn't make it. I called Pipe Masters explaining to them my situation in the hopes that they could clear out the pipe enough to make it usable until the pipes get replaced. Arvin understood my situation and said they would do their best to get my drain flowing again, since I didn't want to pay for the pipes to be replaced since the work was already being done in the future anyway. Surprisingly, they had an available appointment the same day which I wasn't able to take advantage of due to having a job out in Sand Island at the same time. He was able to fit me in the next morning (today), and Manny came out in the quoted time slot. Manny did try his best to clear the blockage, but unfortunately was unable to get it clear. He did offer his professional assessment of options and gave me an estimate of the work needed, but I may try to ride it out until the drain pipe replacement project comes in. Both Arvin and Manny were professional and courteous, and while it's unfortunate that they were unable to resolve the issue this time, I will most definitely be calling them in the future! I like that they email and text you when they are on the way, as well as send a photo of the person coming for reassurance. Invoicing and payments are done through their tablets, and receipts come via email a short while after they leave, which is very convenient!
Gary G.
04/01/2023 12:00:00 SA
Spoke with Alvin after a bad experience with the service worker. He apologized for the bad experience and refunded my money. Nice to see they service customers when they complain.
Found them on yelp and contacted them for a commercial job. They have very good communication and worked to keep us informed with each step. They also have invested in technology that makes the whole process easy. You can text them pictures of the problem so that they can be better prepared. They also provide updated pricing anytime things differ from the original quote so that you are not blindsided by the bill after. One thing i appreciated is not only do they do a great job but they are efficient. Our tech took the time to see what would be the best solution for us, that would also be cost effective. He could have just run the pipe so that it would be easier for him but he did what was best for us. I dont know how they compare pricewise to other people but their great customer service and the ease of the whole process discouraged me from rate shopping. I would call them again for future projects.
I highly recommend Pipe Masters! I received a quote for my clogged bathtub (via Yelp) immediately and scheduled an appointment the next day. Communication during this entire process was excellent. My technician, Izaiah, arrived during the time slot and worked his magic to unclog my bathtub. Thank You Izaiah!
Everything was so easy and smooth. I was able to settle my bill before Izaiah left and received an email receipt with photos of services rendered. Arvin called me later to ensure that I was satisfied and to ask if I had any questions. He also gave me suggestions on how to avoid the problem in the future. I appreciated this follow-up call!
Overall, I had an excellent experience with Pipe Masters. I will be using their services again in the future.
Problem Solved!! What sets this company apart from others is not only their trained technicians, but also the most tech savvy equipment that they invest in. Another company had 4 repeat returns within a month's time, and even misdiagnosed the problem using their equipment. What a blessing to have Pipe Masters come in to solve the problem in 1 attempt!! Mahalo plenty to Izaiah and Pukana for their thorough work and explanations while completing their job. We definitely recommend Pipe Masters!! (Enchanted Lake/Kailua)
Toni M.
08/04/2022 12:00:00 SA
Pipe Masters was able to come right away and diagnose our plumbing problem. Bernard was very good with his explanations and showing us what he saw in the pipes with his camera.
Pipemasters was great, scheduled me right in and got my drain flowing right away. The workers were clean and professional and didn't leave any mess behind.
Jay M.
11/09/2022 12:00:00 SA
Our only bathroom completely backed up late in the afternoon last week, so we immediately called several plumbers to diagnose and fix the issue. Pipe Masters answered the call right away and were the only ones that could assist the next day. Turned out the issue was bigger than we expected as there was a large metal obstruction in pipe outside our unit leading to the main.
They were able to provide a reasonable quote to excavate and replace the section of blocked pipe and install a 2 way cleanout for us in the process to make future access easier. The techicians that assisted us were very professional and performed excellent work. Our bathroom is now completely clog free :-)
I highly recommend their services to anyone looking for a great plumbing company to assist with their needs!
Kelly G.
10/09/2014 12:00:00 SA
Plumbing is no FUN ... one of those businesses check in's you appreciate but hope you'll never need again :-)
That being said ... so glad that if I need to call again or give a friend a referral that I can rely on Jason and his crew from Pipe Masters !
Excellent communication ( Jason )
Professional
Clean
Friendly plumber ( Steve )
~ I highly recommend :-)
Mahalo Jason !
Excellent customer service from beginning to end. Izaiah explained step by step what work was being done and some issues we may have with our plumbing. Work was completed. Office Mgr followed up with us the same day. Will recommend them for any plumbing service. Mahalo
Scott Y.
10/04/2022 12:00:00 SA
I called a couple of plumbers on Monday morning, after discovering a leak in the ceiling. The dispatcher from Pipe Masters advised that he would try to accommodate the trouble call. While waiting for an update, my son and I opened the ceiling and found the leak. In the mean time, the PipeMasters dispatcher called to advise that he was still trying to free up a technician. I sent them a photo of the leak. I was not sure but I suspected that the wax ring had worn out. Arvin the dispatcher called me about 15:30 and advised that a technician would be at my home with in the hour. The technician arrived with a helper and immediately removed the toilet and reset the wax ring. The whole process including the leak test was just about an hour.
I am extremely satisfied with the repair.
Thank you
Scott Yoshida
My experience with pipe masters is awesome. They have worked with my needs and budget of re-lining my sewer pipe. I have gotten quotes from different companies Steve's plumbing quoted 41,000 and that's 3,000 for Hydro jetting, 14,000 descaling and 24,000 for re-lining. CJ plumbing quoted 23,000 for 30' that's with the descaling and Hydro jetting of pipe. Pipe masters give me a quote little over 18,000 for 40' of re-lining sewer pipe that includes hydro jetting, and descaling of sewer pipe. This help me a lot with my budget. I'll be using pipe master for all my needs with plumbing. I'll be recommended them to all my family and friends. They have my 5 star rating.
The work and professionalism of the plumbers was never in question, but didn't like how long it took for my complaint to be addressed. After a couple pleasant conversations everything was made right and I'm pleased.
Lance N.
10/10/2022 12:00:00 SA
I have used Pipe Masters on two occasions and have been extremely pleased in both instances. From responding promptly to schedule, to arriving on time for the appointment, to their follow up on satisfaction after the work is done. Their actions show the care and the professionalism they take in their service. Absolutely recommend.
Pipe Masters was great they were responsive and they came in a timely manner. Explain the process of detecting a leak and were very professional. Luckily we didn't have any leak but I would use them again
Dana R.
10/06/2017 12:00:00 SA
My business had a sink that started backing up in sewage, which the property manager called these guys to help us immediately. George came and he assessed the situation very methodically and rationally. He also communicated with Jason via phone since he also knew the layout of our building structure. As plumbers and techs their underlying job is to minimize damage to help people restore their function and lives as quickly as possible...but I have rarely met such a plumber. Prior to him one plumber just didn't give a **** and he had a not my problem kind of attitude. The other well known nation-wide plumbing company didn't even assess and did the shot gun approach which made the situation worse for my office and my company. I feel like George really understood the predicament we were in and understood that I couldn't shut down my business for a long time. He helped us tremendously and for that I am grateful.
I needed a new water heater and contacted Pipe Masters. Jason was so quick, professional and friendly in his reply.
We have a few properties and so I have to deal with many services and service technicians.
The first impression I got with Pipe Masters was a good one!
Now, on to the pricing and the quality of work. George and Devon came to haul away the old water heater and install the new one.
They were on time, friendly, professional, and competent. Pricing was fair and what was quoted, no shady add-on's and what not.
At first I thought they did only water heaters but they do all types of plumbing work.
I would not hesitate to call them again or to refer friends and family to Pipe Masters!
Thanks Jason, George, and Devon, and Betty (with the scheduling)!
I rarely give five star ratings but to Pipe Master wish I could give them a six star rating! I'm currently under interior construction and this is the second time I've called Pipe Master they came the same day they repaired my problem quickly and reasonably I know going forward there a company I will always use. If you're looking for a good plumbing organization you just found one.
Awesome company. Very personable service from start to finish. From calling to schedule my appointment, they were very upfront and clear with job expectations and price quote. Not very many companies on island use updated technology to its fullest, but they do. From providing detailed information about the assigned technician, to live online ETA tracking, it gave piece of mind when choosing them. The job they provided was top notch with a detailed summary report (with pictures) upon completion. The follow up call was also a nice touch to ensure that all went well. Would definitely recommend using them for any future jobs. A+
Michael Y.
12/05/2018 12:00:00 SA
Great experience with this outfit today! Bernard was on time and since I opted for the text notification I knew exactly when to expect him. They arrived with smiles and introduced themselves very professionally. They went straight to work and assessed my issue (a leaking bathroom sink). I'd dabbled in plumbing in the past and I knew what the issue was but I didn't feel confident in making the repair myself. I knew fixing the cartridges would take some experience so I opted to call a professional and that's exactly what I got. Bernard with his helper (there was clearly some supervised training going on which I don't mind at all. . . there aren't enough skilled plumbers in Hawaii so a group that puts the effort into training new workers is great in my book) identified a few obstacles and quickly offered a couple solutions. After discussing the best course if action I was provided a quote. They did have to run down the street for the parts but they returned promptly and jumped right back in fixing the problem. Once completed they explained their solution which is a reassurance for any homeowner. I want to know that it was done right. They left the area as clean as when they arrived. Payment was electronic and easy. I'd recommend these guys to my Mom. . .great job!!! Thanks Pipemasters
Michele K.
05/05/2018 12:00:00 SA
Everyone I dealt with at Pipe masters was awesome. Very professional and knowledgeable. They squeezed our home into their busy schedule and kept us posted on the ETA. I will definitely use them again. Thank you Jason, George and Devin!!! Great job!!!
You need to educate yourself about basic plumbing before you call any plumber. ALL plumbers will tell you what they can do for you, but not necessarily what you NEED to do to fix your plumbing problem. They will offer to replace your plumbing fixtures and replace everything with brand new, but do you really need it? Pipe Masters did a great job with rebuilding our toilet and replacing the wax ring. They also unclogged our dishwasher line. I gave the plumber a 10 in completing the job. He was a nice guy and wanted to make me happy. However, they did offer to replace our 7 yr old toilet with a brand new one first, even though our toilet had no structural problems. It was definitely MY job to know that i didn't need this, but they have to offer this just in case I wanted it. They definitely give you all (high end to basic) options before you sign the repair contact and agree to the terms. I don't blame them for providing this type of service. They have a bottom line and they need to stay in business. They do great work, but they do have an upsell. Just know this when you make your appointment.
My experience with Pipe Master was outstanding! The company ratings speaks for themselves! If you are in need of a plumber, do yourself a favor and call Pipe Master! You will NOT regret!! I guarantee! High integrity , timely, straightforward and professional! No scamming or trying to add additional work to fix your issue. They are Looking out for the customer best interest! Izaiah came diagnosed the various causes and recommended a course of action without doing major cut outs of the wall and ceilings. He took care of the back up toilet and test, test to ensure that water was no longer leaking. Izaiah is definitely a positive asset to the Pipe Master team! I am also impressed with their Covid-19 protocols , text messaging and emails communications. The team members answering the phone was professional and courtesy. Again, if you are in need of a plumber, please call Pipe Master! I will definitely be a returning customer!
I called Lori at Pipe Masters on Friday and scheduled an appointment for Monday. The plumbing service was excellent! Louie called before coming and was very professional as I observed him replace my water pressure regulator. Louie was very efficient and got the job done in under half an hour.
Thank you Pipe Masters! Job well done! I would recommend your company to anyone that needs any type of plumbing work!
David B.
11/08/2022 12:00:00 SA
We've used Pipemasters many times and their work is always excellent. They are very reliable and responsive to questions.
I love these guys. They understand a serious problem and show up in plenty of time to avert a disaster. I have worked with a few of their teams and always they are friendly and professional. Always announce their arrival ahead of time and leave the job site cleaner than when they arrive.
They are reasonably priced, show up when they say and do a great job! What more can a home owner ask for?
Sun W.
10/07/2020 12:00:00 SA
Professional, responsive and quality work. Will definitely use them again!
Alan C.
06/03/2023 12:00:00 SA
Excellent service! I highly recommend Pipe Masters. I was scheduled for a visit on the day I called and the technician took care of the problem promptly.
Jan T.
12/03/2020 12:00:00 SA
I would definitely recommend Pipe Masters. Scheduling an appointment was easy and quick. They are also very thorough. Before the appointment, I got a text/email of who was coming to the appointment with a picture and the background of that person. Bernard was the person that came to both appointments and him/his crew was very friendly and courteous. After each appointment, he would go through the work he did and pictures/videos he took. He explained everything he did, which I really appreciated since the 2nd visit my husband was not there. They were very safe and used masks.
Nicholas H.
11/03/2016 12:00:00 SA
I don't do a lot of yelp reviews, but Bernard and Jace from Pipe Masters earned 5 stars. I really can't think of anything they could have done better.
Our bathtub had a clog and would take many hours to drain. We tried various chemical plumbers, a 20 ft snake, and a few other things, but we had no luck. Pipe Masters had good reviews, and people said they were reasonable, so I gave them a call one morning at about 8:30am. They said someone could come between 10:30am and 11:00am. I explained my problem and was told that for a flat rate of $175 plus tax their guys would do whatever it took to get the drain working properly, but most likely a snake would do the trick.
Bernard and Jace were able to come about an hour early, and they got the drain fixed in about 20-30 minutes. They said the clog was about 25 feet deep! These guys were friendly, professional, and respectful. I would absolutely recommend them!
Was referred to Pipe Masters after conducting a home inspection and needed a plumber to do a sewer inspection. Danny & Arvin were great at scheduling and setting up the appointment. Arvin was very knowledgeable with scope of work being done and explained the process and how much it would cost. After my phone call, I received a detailed reminder text about my appointment for the next day.
On the day of the appointment, I received a text letting me know that the technician, George, was en route to the property. It even gave a link to track him! I thought that was pretty cool (Arvin mentioned it was similar to Uber lol). While there both technicians were very professional and so helpful.
Immediately after they were done, I had already received their report through email. This was very important as no time was wasted wondering when we would receive report notes and we were able to plan the next steps seamlessly.
Thank you so much to the Pipe Masters team again for their wonderful service! Would definitely use again and recommend to others. :)
Angela H.
08/10/2017 12:00:00 SA
The owner Jason, responded to my quote request through yelp in a very quickly. I needed two toilet close valves replaced as they were both old and one would no longer stop water when it was closed all the way. Jason's response was very professional and let me know that he'd love to work with me and would have his office personnel give me a call to set up a free estimate if I was interested. This response was better than another plumbing company's that told me every problem is different and they couldn't give me a quote and to give them a call (it wasn't as nice as they tried to be funny and all I wanted was a quote, so why are you enabling yelp quotes if you don't do them?)
Long story short, they got me in two days later (talk about a quick opening). They sent me Bernard and I think his name was Chase (Only Bernard handed me his card). Both were very friendly and took off their shoes prior to entering the residence without even asking! They took a look at both valves and gave me an estimate. They were great! I agreed and thought I'd have to schedule another appointment for the actual labor. They did it right then. This saves me time I have to take off of work.
Just a note, if you can, pay by check. If you pay by card, they charge you the 3% fee from the credit card company.
I would highly recommend Pipe Masters to anyone needing to fix their plumbing. I'll be using them again to replace other plumbing as needed. Awesome techs!
We had a really scary wake up call 11 days after getting the keys to our new house in Wahiawa. The toilets wouldn't flush and there was a backup of something disgusting in both bathtubs - which really looked like (and was confirmed to be) sewage backing up out of the sewer main line. Nothing was disclosed by the sellers, and all of the toilets and tubs, sinks etc. worked throughout our inspections, so we were perplexed and scared. Turns out we had reason to be. After 4 separate plumbers, including Pipe Masters, independently verified with 3 camera inspections that the entire sewer main needed to be either replaced or rehabilitated QUICKLY, it became obvious we would need to come up with serious $$ to take care of something below ground that was totally unexpected. My husband and I both had our own versions of a meltdown.
To get to the point, Pipe Masters charged us to do the initial hydrojet and camera inspection, and it wasn't cheap. But they explained very clearly how they would do it, what they were looking for, and managed our expectations throughout. We ended up needing to come up with a lot of money for a big re-coating job of the entire sewer main line, but Arvin, Jason, and Bernard did such an AMAZING job of making the experience as easy and painless as possible. The other companies quoted us far more, and it did not feel like they gave us enough explanation about exactly what they were going to do.
Every single step with Pipe Masters was professional, prompt, and clear. I would recommend them to anyone who is considering pipe re-coating, re-lining, or really anything to do with their pipes. These guys are legit, they are honest, and they were the least expensive bid that we got. Thank you Pipe Masters.
Pipe Master is always my first choice when it comes to plumbing problems. George, the technician is very knowledgeable, professional and friendly. He make sure the area is cleaned up after his work and always give me advices on how to avoid similar problem to happen again. Pipe Masters is the most reliable plumbing company on the island, they give you a clear quote of how much the job is going to cost beforehand so there is no surprises later on ( a honest comment from me after many unpleasant experiences in the past!). Highly recommended.
Sandy M.
04/11/2020 12:00:00 SA
Very professional, very knowledgeable, and well equipped with all the cutting edge technologies that make them stand out from the rest. We had a kitchen sink leak inside the CMU wall of a building. Pipe Masters came out within a day, scoped and videotaped the cracked pipe and gave us various solution options. We were very pleased with their professionalism and assessment of the situation which allowed us to make the best decision for our budget.
I tried calling a couple of plumbers before Pipe Masters and had problems reaching them or having them return my calls. Not so with Pipe Masters. They were responsive and got me scheduled in a timely manner. My problem was a dripping shower faucet which became a constant flow as the days went by. I was getting desperate because of all the wasted water and constant sound of the water splashing in the tub. Advanced estimates were given to me for the possible/anticipated work as well as the fee for diagnostics of which 1/2 would be credited if recommended work is completed. Although the first scheduled appointment was supposed to be only diagnostic, when plumber Izaiah saw how much water was going down the drain he agreed to replace the cartridge. They completed the work quickly and no more leak! I'm a happy customer. Also Pipe Masters good about texting/emailing confirmation of the appointment, as well as estimated arrival time, photos and receipt. Highly recommended.
Worked with them on 3 different occasions. 1st 2 times was for the same problem at the same address. 3rd time was for a similar problem for a different address. Each time, they were prompt at calling back and serviced us the same day at the estimated times. The owner is pleasant to talk to. His workers are personable as well.
1st address, they had to go out twice, few days apart, for a partial toilet blockage, which subsequently ended up being completely blocked, and overflowed after the 1st visit in which the toilet drain was snaked, cleared (at that point), and incurred a fee. So the 2nd visit required pulling of the toilet and then snaking the line as needed. Some small plastic toys were retrieved from the base of the toilet causing the blockage, which probably was there from the start. This 2nd visit once again incurred a charge, but of course it's a bigger one due to pulling of the toilet.
Problem finally fixed and no recurrence since. Just wished the toilet was pulled the 1st time. Oh well, lesson learned. Pay a bit more the 1st time around for a surer result.
3rd visit was more recent and on a different property, but experiencing similar problems. I was promptly called back. I asked for the toilet to be pulled off and the main line to be cabled. The owner was pleasant and courteous as always and recalled working with me. He reassured me he could get a guy out in the afternoon and even gave me a break on the use of a bigger cable. Kudos! I was happy to hear that as we've been having quite the number of recent plumbing issues on 2 different properties which are costly! His guy calls me and keeps me informed, shows up on time, and gets the drain cleared!! He gives me some advice, took a credit card payment over the phone, and all done!
Thank you Pipe Masters for being there every time I needed you! Your same day service is exceptional!!
We use Pipe Masters for all our plumbing needs from snaking kitchen drain when foolishly dump loads of food to replacing almost entire sewer line. They are always professional, accommodating and responsive. The crew is always friendly and willing to explain everything. Can't say enough good things about them.
After we had kitchen pipe repair done manager Arvin suggested that we may need to replace pipes eventually due to old pipes in kitchen and bathroom sink. So after their great work in 1st visit we decided to replace kitchen sink pipe replaced.
We are really happy with Pukana's great work and friendly staff at pipe master !
Will recommend to all of our friends .
Dixie D.
06/10/2021 12:00:00 SA
We been working with Pipe Masters since 2014, when I started out and have been working with them ever since. Very professional in every aspect. Efficient and excellent service. Great communication from beginning to the end of the work scope! Definitely recommend them for any size jobs! Residential and commercial properties. Jason, George, Bernard, Arvin and Pili and the entire team provides awesome customer service.
Our drains were backing up. Usually I DIY but the blockage was beyond the reach of the equipment I had at hand. When I need to call someone in I am looking for fast and efficient service from a professional who know what they are doing. They were able to have a professional on site within the hour. Manny Garcia was professional and friendly. He had the issue diagnosed and solved efficiently. How fabulous to receive such great service. I will definitely consider Pipe Master should I require a plumber in the future.
I needed a plumber to fix a leak that was coming from the main line to my home asap...called many plumbers but most companies was booked today...But after calling Pipe Masters...Jason said that a plumber could come out in the afternoon, but unfortunately, an emergency came up for that plumber...and he said 2 other plumber's could come after their other job was done...couple of hours later, George and Devin came out and were friendly, professional, honest and fast...they fixed the problem right away...yay, no more leaking! And they also answered some other questions I had for other plumbing problems...Mahalo George and Devin on a job well done!! I'd definitely call Pipe Masters again for any plumbing problem in the future!
Prompt with up front pricing, friendly service, and very good communication utilizing text and phone calls
Awapuhi O.
06/09/2022 12:00:00 SA
Yesterday my water heater started leaking out of the bottom of the machine and onto my laundry room floor. I had no idea what was wrong with it and was worried about flooding. I sent a Yelp request to several plumbers for immediate assistance.
Arvin at Pipe Masters replied right away and within the hour we were on the line talking through everything.
I sent Arvin a video of my machine and the leak. He explained to me what he thought was happening, and given that my machine was 20+ years old, he recommended I consider replacing it. He asked about the physical space where the water heater was housed, what my heating needs were, etc. I really appreciated his pertinent questions and also that he answered all of my questions.
This morning (the next day), technician Ryan came to my house to do an in person assessment and to take measurements prior to installation. After talking me through the final details, he began draining the old heater, and left to grab the new heater and was back within the hour installing it.
Ryan's work was excellent bar none. He was polite and tidy. How/where he installed the new water heater was professional and looked nice. And there was no damage done to my house during the installation. I am always worried about that sort of thing, which can happen when people do work in or around your house.
This afternoon (after the installation was done and Ryan left), Arvin called me to ask if the work was done to my satisfaction and if I had any questions. Who does that nowadays...it was much appreciated. He also emailed me a final itemized receipt, photos of the job and details about the warranty.
I am so grateful for and impressed by the professional and caring work here. Mahalo nui Pipe Masters. Really appreciate your support.
Been using Pipe Masters for several years now. They did some pipe replacements and a major pipe cleaning at the condo where we live. This takes some major coordination between owners/tenants. PM helped us through the process. George one of their Journeyman is very knowledgeable. He helps to explain what the problem is and how the job will run. Jason and Arvin also have been helpful in planning and coordinating our major projects and repairs--big or small.
Darbz C.
02/12/2016 12:00:00 SA
Everybody seemed nice but ... Like most other plumbers NEVER lived up to their word...was asked 3 times to confirm appointment...and kept cancelling and putting it off.. Please make sure you have LOTS of time to waste.. Go somewhere else and save a lot of headache...please please go somehow else... Sick of it..
Jay F.
11/05/2021 12:00:00 SA
Bernard and the guys from Pipe Masters were pleasant, safe, and detailed with investigation of pipes then gave me my options. They started at 0800 and completed the job by 1030am plus kept their masks on the whole time and changed their shoe coverings every time they went in and out of my home! I would definitely request these guys for any plumbing issues and I would definitely refer them to anyone who needs plumbing service!! Thanks
Tracie H.
03/06/2020 12:00:00 SA
Bathtub faucet was running, tried to do troubleshooting, but in the end knew I had to call a plumber. Remembered that PipeMasters were fast in fixing our building's leaking pipe previously. Figured since they knew my building's system I'd give them a call.
From Danny answering the phone asking what my issue was, and Arvin scheduling me, everthing went so smoothly. They have a great feature where they text you where your plumber is at, in transit etc. Devin was right on time, and he was very nice and knowledgeable. He was quick too, once we got the water shut off, he was in to diagnosis, get the needed parts, and fix everything up in less then 3 hours!
Their pricing is also very reasonable to me. They send you a great detailed PDF invoice. Everything about my experience was top notch. Will definitely give them a call again if I have any plumbing issues.
We were very happy with the service provided by Pipe Masters. Their workers were courteous to our tenants and neighboring apartment. They were clean during the whole process of digging up our pipes. Highly recommend Pipe Masters.
Pipe Masters was very easy to work with. When an appointment was made, text messages and emails were sent confirming the day and time of their arrival. Messages with pictures were also sent notifying us who, and when someone was on his way. They always arrived within their set, expected arrival time.
We were always made aware of what was being done and how much the charges would be up front.
Their technicians were always very friendly and knowledgeable.
We are very satisfied with their professional work.
Pipe Masters was very easy to work with. Great communication and finished the repairs on a property I manage in a timely manner. Excellent customer service! Will definitely use them again!
Steven C.
06/05/2023 12:00:00 SA
amazing service and customer care. Izaiah was amazing. cleared out blockage and had us flowing in less than a half hour. Thank you to the team.
Called Pipe Masters after a different plumbing company could not clear out a slow draining shower. Received a consultation call from the office manager and he discussed options to clear the drain. I ultimately decided to start with their diagnostic fee which would be reduced to 50% off should I move forward with the repair. Upon arrival, Pipe Masters determined the line was indeed clogged and the (2) man crew worked quick to snake and resolve the clogged drain. Crew took pictures of their work and cleaned up the area when done. Very satisfied with the entire repair process from the initial call to quickly diagnosing and repairing the problem. Highly recommend and will use their services again!
This is an amazing company. Manny was out technician he was courtesy and seriously knew what he was talking about. He left the are clean when he was done. He quoted pre work and no surprise fees.
Thank you we will definitely use. them again.
Pipe Masters were a life saver back in February of 2014 I was re roofing my house. Long story short, I discovered that I had a leak in one the pipes going through my attic. It was dropping on to the ceiling panels overt one of the bedrooms. I gave them a call and Jason sent Nathan to my house within the hour. The Pipe Masters for the job done right they replaced all the old piping and repaved it with brand new copper. These guys didn't cut any corners and did the job right. I'd recommend them to anyone.
We recently had a clogged kitchen sink. We called PipeMasters and they responded immediately and serviced us that day. It wasn't a quick fix, but Pili at the office called and gave us covid prep instructions to keep the family and workers safe and the home ventilated. This means they care about both parties. I was impressed!
Joshua the plumber came in an hour and assured me we could use their $93 unclog coupon (so check online) and tried to unclog the drain. He put on his little booties over his shoes when he entered the house. He brought his own wipes to clean up all the regurgitation from the pipes. He is very clean and thorough in dealing with icky sludge and cleaned up the mess and his equipment well.
Since the drain was still clogged with sludge after e-snaking the pipe four feet, he had to change the work order from an electric snake-type unclog to a water penetration hydrocleanse using a hydrojetter on the pipes. That meant the bill would be higher! Luckily, they have two pricing options: a mid-priced cleanse about $600 and higher-priced option with cameras $1300 to record video to choose for the change. Now this was an unanticipated expense; I needed help in justifying this change to my spouse.
Joshua was great in explaining the differences in price that one service is with and the another without the cameras; cameras document and show the clog & hydrojet's significant change (he showed me a past job's before clogged pipe & after clear pipe videos). Be mindful that there is a two year warranty that only comes with the selection of the cameras to verify the condition of the pipes and sewer main.
After running the water and hydrojets thought the p-trap under the sink awhile, Joshua, handled himself well under pressure, & unclogged the sludge. I was so grateful! Billing and payment was done that day of service on an iPad.
The company is professionally run, you'll get a follow-up call from Arvid with recommendations for pipe maintenance. It was an educational call, not a pressured sales call. I'm also impressed that the invoice lists the tasks that were completed as well as information and a quote for the future suggested maintenance.
I've owned property and worked with plumbers, and I find this company provided the utmost professional and sincere service from the plumber to the office person preparing me for the visit, and last, the follow-up person. I highly recommend this professional company when your kitchen or other pipe needs to be unclogged. From our experience, you won't need to wait when you are on yelp requesting a quote, PipeMaster responded right away I recall five to ten minutes, like they did for us that day of the issue. I hope you are lucky like we were to get an appointment right away!
Repeat customer. They did a great job on our first issue and provide excellent customer service we knew we had to use them again. Called them for an appointment. Quick response back with confirmation and scheduling. They even send you a text message the day of to confirm appt and a picture of the crew member that will be there. Very professional company with great customer service. Loyal customer for sure.
Mahalo Pipe Masters for your quick and speedy assessment and service. I was able to get someone to assess the problem the next day. From my initial call to the office to the next step process with the technician - ace service! Dependability, efficiency, and great service from everyone. I thank you for being so thorough in the scheduling and follow up process. Mahalo to Pukana for being punctual and walking me through step-by-step on what needed to be done. Mahalo again Pipe Masters!
Ken S.
08/11/2016 12:00:00 SA
Had a good experience with Pipe Masters. My wife picked them due to other reviews and relative proximity to our house. They did great work for us and were responsive, friendly and honest.
This was my first time I used this company and by the time I talked to the secretary I knew I was going to like its service
Trudy is the lady that answer the phone and she was so nice and gave all my information that I needed, very informative
and easy to understand.
The following day at the exact time, the plumbers showed at the door, and in less than 30 minutes the job was done.
Again both guys were so nice, and it was a pleasure to listen and really understand what they have to say
I would give the company more stars, but I am allowed only to give 5
Great great company
Thank you to all of you
A. Pacini
I never write reviews for yelp. But this company deserves the highest rating possible. Three other companies couldn't fix my problem. Drain masters came in fixed it in a couple of hours. I will not use another company for my drain problems. They are punctual, and kept me in the loop from the making the appointment to the finished job. Tech came in uniform and was polite and cleaned up.
Pipe Masters always does an awesome job! They had same day availability and they replaced my water heater that was leaking with a brand new one.
Michael C.
12/11/2019 12:00:00 SA
Overall our experience with pipe master was painless and smooth.
The staff who answers the phone and dispatches the plumbers were very courteous, professional and timely with their call backs. I love the fact they send updates with your appointments and forward info on your plumber assigned to the job.
Our assigned plumber, Benard was very knowledgeable and professional. He was able to quickly troubleshoot an issue we had during the job and skillfully accomplished his task.
Pipe masters was very pleasant to work with and we would definitely use them for our future plumbing needs.
One of our irrigation pipes burst, flooding the yard. Pili at Pipe Masters answered my urgent call promptly, walked me through the process quickly & sent Izaiah within 15 minutes. Izaiah was able to quickly shut off the property water, assess the problem & determined the problem. He provided me options to fix the problem & disclosed costs & I signed off on the work. He was very efficient & neat & I liked that I could pay by credit card & received a copy of the invoice by email. In addition, pictures were taken to verify the problem & repairs, for future use. Owner Arvin followed up with a call after Izaiah left to make sure work was done as expected. Best plumbing experience I have had, especially in an urgent situation. Will use these plumbers again.
Tai M.
08/01/2022 12:00:00 SA
I contacted Pipe Masters through Yelp on a Saturday and got a response first thing Monday morning. I was able to upload photos through Yelp but they asked for a video by text to confirm the problem they were suspecting. They had someone out to our condo that afternoon to confirm their assessment and fix our dripping shower faucet, and they picked up the new faucet so I didn't have to deal with it.
I was very impressed with the pre-service call that detailed COVID protocols, which frankly, were more important to me than the service. My feeling is that licensed plumbers can probably all do what I needed well and quickly with the same level of quality. During these times, I appreciated how proactive they were with COVID protocols: they asked me to wear a mask, said their service people would wear masks, asked that I open the windows 5-minutes before their arrival for airflow. This was really important to me that they took these protocols as seriously as me and my family do.
Overall, I appreciated the ease of contacting them, the fast response, an accurate and reasonable price, and how fast they were able to come. It wasn't an urgent issue, but was nice to have it fixed quickly. I also like that they have a website. Small thing, but it's clear they put as much work into their presentation as a modern business as they do into the plumbing work they do.
Awesome service. Showed within an hour of my call. Quoted price was exactly the same charge. Great customer service! Very inexpensive, $150 plus tax. Poor guy spent four hours on my drain.
Scott B.
11/12/2019 12:00:00 SA
Pipe Masters is unbelievable service and unprecedented communication. I own several properties and never has a company stood out as much as Pipe Master. The technicians were professional, on time and detailed in their inspection. The follow up report was prompt and all detailed. Based on my personal experience I highly recommended this company.
Jason U.
11/02/2022 12:00:00 SA
Izaiah from Pipe Masters came to our house to help with some clogged drains. He was very professional, punctual and highly experienced. All pricing and itinerary is broken down from the get-go so there's no guessing along with total transparent pricing before our digital signature to proceed. After he successfully snaked our drains of about 100 feet, he gave us an unbiased assessment of what we could and should do in the future as well as a complete budget breakdown so that we can plan ahead. We highly recommend this business that seems to be run by qualified personnel at all the positions we dealt with (sales and technician).
In January 2017 I called these guys to inspect my sewer main line and get an estimate on repairs. The camera inspection price was kind of high but went along with it. They got the estimate really quickly and Jason called me after the initial appointment to go through it. He was extremely helpful and explained everything in detail.
Fast forward to today. I scheduled them to replace my sewer main and do pipe cleaning a week ago. Jason honored the original estimate.
The day before the job I called to confirm their arrival time. Jason said they will arrive between 830-9. The morning of the job he called at 8:17 saying that they will be late due to a previous job that had issues and ran over schedule. He said that they will now arrive at 10:30. My wife called them at 9:45 telling them to call if there were any other problems or if they will be running late. It was 10:30 with no one in sight and nobody called.
I called around 12:00 and spoke to Jason. He was really apologetic and was sorry for the other job taking so long due to issues coming up. I asked for an ETA and he said he will talk to his guys and get back to me right away. 45 minutes later he calls and said that the guys will be at my house at 2 since they have to go to the shop and pick up equipment.
2:00 came and still no one showed up. I called again but this time to cancel. At this point I was tired of waiting. Almost an entire day went by without them coming. They didn't have the consideration to call when they are late and simply just didn't show up.
I spoke to Betty and she was also apologetic about the situation. They kept mentioning that they were swamped due to the other job which is fine but please have the consideration to keep waiting customers informed. So I told her that I will be canceling the job.
A few minutes later Jason called and asked if I wanted to push the job to tomorrow. However, I already made up my mind and said I'm going to put this off for now. When speaking to to him this time he was less apologetic and more worried about losing the job. Before we hung up the last thing he said was please keep in consideration that I honored the estimate issued in January. Sounds like next time they might increase the prices.
I was ok when they missed the 10:30 time slot and gave them the benefit of the doubt that they are busy and things are crazy. It wasn't ok when they missed it again at 2 pm again without calling to keep me informed.
Jennifer L.
03/04/2022 12:00:00 SA
Great service! Prompt, reliable and professional!
What a relief to have this plumbing issue finally resolved. After many other attempts by multiple other plumbing companies, (some very expensive) Pukana from PipeMasters was able to track and clear out a very stubborn drain blockage. Pukana was very knowledgeable and professional getting right to work waiting no time getting his job completed.
Very responsive. The technician was on-site to fix my water leak within the hour that included his travel time. Very pleasant to work with. Technician resolved my problems within an hour. Great customer service. I would highly recommend this company! Excellent choice!
Very professional work, watched them work and they explained everything as they were doing the job. I highly recommend Pipe Masters.
Sharon A.
03/01/2023 12:00:00 SA
Our master bath sink had been leaking from I don't know where that when Pipemasters came in to take a look....they knew exactly what needed to be done!! Fixed and I just feel they not only fixed the problem but left the situation in a better condition than before!! They are our go to plumbers, as we also used them in 2022 for a cleanout situation...and with their knowledge and technology all got done perfectly especially in our area of older homes (built as early as 1910). Thank you Izaiah, Arven and Pili (who has the sweetest voice ever!!)
Very professional and knowledgeable. I really liked how I was able to track the technician to see exactly when he was showing up rather than relying on a ridiculous two hour window. If I ever need work done again, I'm definitely calling Pipe Masters!
Rachel L.
06/04/2017 12:00:00 SA
i sent messages to a couple of places for quotes to come un-stuck three drains in our downstairs bathroom, and Pipe Masters got back to me right away. I called some other places for second opinions, but ended up going back to Pipe Masters. The owner, Jason, answered the phone personally and was a really nice guy.
Pipe Masters does flat-rate service, so we knew what our rate would be prior to booking; no assessment fees, no travel fees, nothing extra. They gave us two scenarios given our description of the problem: either they would be able to clear the blockages from inside the house, or they would have to go outside to access the pipes another way - we a flat-rate price for each scenario, both of which were reasonable.
They sent someone out same day and luckily they were able to clear the blockage easily with the lower-cost option. They worked fast, were reasonably priced, and we would definitely use them again in the future.
Thanks Pipe Masters!
Chikako D.
02/07/2022 12:00:00 SA
Great communication. I was able to take advantage of their promotion to clear slow draining shower drain. They did a good job. Highly recommended!
Cynthia C.
11/03/2018 12:00:00 SA
These guys are just.... awesome. Professional, convenient, and modern. Signing up for their text service let's you know when your plumber is on their way including a quick bio of who your plumber is and a picture of them. I mean, how cool is that?
While the notification system is quite modern and the customer service rep on the phone is quick and easy, of course the plumbers themselves are on another level.
When it comes to Pipe Master, you can Dismiss that stereotype of rough, condescending jerks who never show up on time. The plumbers here have all been incredibly nice, friendly and patient. They have no problem telling you exactly what's wrong in a nice way. They also are upfront with all the options available and give you good recommendations no matter what. They fix things quickly and promptly. There's no attitude or eye rolling that I've experienced with similar jobs.
Thank you Pipe Masters!!!! Best in Hawaii!
George N.
11/11/2022 12:00:00 SA
Pakana got the job done pleased with his professionalism in handling problem of leaking valve.
Dan W.
01/03/2020 12:00:00 SA
Pipe Masters service was 5 stars, from the call to set up the appointment to the service team that came over. Everything was clearly explained to me and the repairs were done quickly and professionally. I only wish all service companies were as efficient and as competent as them. I will certainly be using them when the need arises and will recommending them to friends and yelpers ;-).
Orchidgrower B.
1/14/2021
Very professional. They listen. Arrived on time. cleaned up. Did a great job.
They have worked for be before, and I will not hesitate to call them again. They had the parts on the truck and did not have to go back to the warehouse and return.
IMPORTANT: They DO NOT charge travel time.
06/17/23
Had my kitchen drain problem on Thursday. Gave my favorite plumber's a call. They were booked for the month. So there's a extra charge because I needed done right away. It was my kitchen sink! So, okay, let's get it done.
Now I get a notice of the appointment. The day of the service, I got a text with the photo and work history of the tech. It is also attach a tracking application to see where the tech is at and how long before they get there. That way you can keep an eye out for the tech to let them know where to park and let them in. NICE.
Steve S.
02/05/2016 12:00:00 SA
We called at 8:45am this morning, we were told someone would be come to do the repair at 9:30 am. Very good right? Nope, someone showed up at 9:15am!!!!! By 9:30, the problem was fixed. To make sure the backup does not happen again, there is another type treatment that needs to be performed. Pipe Masters is going to refund this morning's charge, as a credit towards the treatment they are coming back to due. W O W! I wish there was a 6th star I could award Pipe Masters,
Pipe Masters was fantastic from start to finish! I received a response quickly after sending my request for a quote. The owner, Jason, explained in detail what kind of costs to expect. He scheduled an appointment for my earliest availability. His technicians were friendly, respectful, and observed all COVID-19 safety protocols while they were in our house. I highly recommend them!
Dee M.
09/02/2020 12:00:00 SA
I really appreciated how thorough George and his assistant, Bryan were. George clearly has many years of plumbing experience and he was very happy to explain everything and walk us through all of our options. They were very responsive - came within 1 day of when I first contacted them via Yelp, and even though the job was bigger than we initially expected, they were still able to complete it on the same day.
Devin is awesome and pipe masters is very reliable. Fixed 2 plumbing projects for me very quickly and helped me easily check off my honey-do list. Thank you Devin and Trudy!
Freaked out when I learned of a 2gallon/minute leak and the resulting water bill. I did multiple quotes from different companies and was a bit shocked at the cost differences. Jason from Pipe Masters provided the best rates and response time and Nathan really knows his stuff...professional and efficient.
I definitely will use them again...already planning some fixes that I've been putting off for lack of a great plumber.
Steve R.
01/05/2021 12:00:00 SA
So here's how it went: the BWS identified a leak by handing me a huge water bill. I called pipemasters last year to get quoted on some non essential work which I de used to delay due to Covid.
In this situation, after calling I had a person at my home within an hour, a quote within two and confirmation of a repair appointment within 3.
Good pre-service notification, tracking of arrival. The work was done as explained and quoted. Everything now works, leak resolved.
After the fact they sent me pictures of the work completed.
COVID: they gave me a good pre-service explanation of what they would do to keep me and their workers safe from COVID. They left behind some face masks which was a nice touch.
Overall happy with the transaction.
Called Pipe Masters in the morning and they were able to accommodate me and come out that afternoon. You get an email and text message confirming your appointment. When it's closer to your appointment you get another text message letting you know the Technician is on the way. It even have GPS tracking to let you know where the Technician is and when they will arrive. Very handy as to not just wait around wondering when they will arrive. Technician (Josh) came on time and began to access the situation. What I liked about their service was the fact that the technician explained to me what he was doing and what it would cost before he started. He also explained that if it did not work, what would be the next step and the cost. What I liked was the transparency and that I knew exactly what my costs were going to be before he even started. That way if it was worse, I already knew it was in my budget. Luckily for me Josh was very good at he was doing and was able to clear my toilet without having to remove my toilet. Arvin also called after to check on the quality of the job done and to see if I had any questions or concerns. This is my second time hiring Pipe Masters and second time I am very happy with their service. I will definitely call them again. Happy to support local business and local families!
Had a toilet that was flushing super slow. Reached out via yelp 9PM, was able to schedule an appointment the next morning at 8 for 1 in the afternoon, and to my luck their technician was able to come in 2 hours earlier than expected! Toilet issue was able to be resolved although I was recommended to get a camera inspection done if the problems continues to persist. Everyone I was in contact with was super helpful, informative, and professional.
Taylor P.
07/01/2023 12:00:00 SA
Outstanding service and very informative. I called to set up a service and Arvin was extremely helpful and talked me through different options and his recommendations based on our situation. I learned a lot just by our phone call. Would definitely use them again.
Rachele M.
05/09/2022 12:00:00 SA
Superb, highly professional company. Not only were we scheduled for next day service (which would usually be a miracle), but the Technicians were knowledgeable about plumbing, verified the problem quickly, and had the best Aloha spirit.
This experience was top notch from my initial call with Arvin to the actual assessment and the follow up call from Arvin. Technicians Isaiah and CJ were totally professional and informative with this cast iron to ABS sewer scope and assessment. They answered my tons of questions with patience and lots of good information. Looking forward to using Pipe Masters and Isaiah and CJ again in the future for other clients.
Megan A.
07/02/2019 12:00:00 SA
The best of the best. Pipe Masters is always on time and very responsive. Extremely knowledgeable and professional at all times.
I Highly recommend this company to anyone who needs plumbing done.The 2 workers Ryan and Colby did an excellent job unclogging our 2 bath tube drain's.They used this jet pressure washer hose to shoot out the clogged pipes and everything went well.Mahalo for your guys service Pipe Masters
Very happy with their service! Was easy to schedule, sent text confirmations and reminders of upcoming appointment. Was notified of technician arrival via text with a short bio and picture so we could feel safer and know who was coming to our property. Office staff was attentive to our questions. Best of all, project was completed within appointment time as promised, price as quoted and with quality workmanship! We will continue to call Pipe Masters for our plumbing project needs. Mahalo Pipe Masters!
Pipe Masters have definitely stepped up their game. Their customer service is top notch and response times to commercial plumbing needs have been fantastic! Thank you Pipe Masters for amping up your services and system to help support both businesses and all teams involved!
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