AZ Rekey Locksmith

I made an appointment online and it was confirmed.  The technician called me the morning of.  

I was in the middle of directing traffic with movers and the pool guy on a house I had closed escrow on one hour before.  Robert showed up promptly, I showed him my locks.  He explained my options without trying to upsell me as I had a lock not like the others.   He laid out my options and we chose one based on the fact I wanted everything keyed alike.

Robert finished his work quickly and efficiently and I was charged a fair price with no surprises..  If only the rest of my house purchase went as smoothly as my appointment with Robert at Mr Rekey.  Thanks!

One of the worst company's I have dealt with. A technician came out to rekey 4 locks. When he was finished, I was handed 3 new keys. I asked the tech at the time why I don't get 4. He stated, they only make 1 key per door (1 door had 2 locks). I said ok and moved on. A few months later, I needed a 4th key so I went and had one made at Lowe's. Now when that key is used 3 out of the 4 locks don't operate like they should.

I contacted AZ Rekey and told them issue and sent videos showing the issue. I was told they would only come back out if I paid a service fee... AND I was told on the phone that their system showed 4 copies of a key were made! That tells me the tech might have kept one which leads me to think the tech and company are not trustworthy. I hoped in good faith they would come out or at least explain what was going on and they failed.

Do yourself a favor and find another trustworthy locksmith in your area.

Best service ever ! Julie usually is the one who handles my locks, she is such a responsible and diligent person! I highly recommend.

PRO:
The owner responded to the early-morning quote request I placed through Yelp in just 9 minutes. The actual rekeying service I received was excellent. The locksmith was great... she called ~30 min before her arrival time; she was very polite, professional, and exceptionally clear in communicating everything about the job; she even adjusted a strike plate to tighten up a door that previously had a ridiculous amount of play while latched. The company's price was *very* competitive, and well below some of the gougers I found while collecting bids.

CON:
While the owner was quick to respond, and even included a first-available-time-slot in his message... getting through to the actual office where the work happens was quite challenging. Twice I called the number given by the owner... twice I sat in their hold queue for 5 minutes until THEIR system timed out and hung up on me. I relayed my unpleasant experience to the owner who was just as shocked when HE tried it and was also hung up on. He took my number and said he would have them call me... which they did... 90 minutes later. (Insert sad trombone)

Once they finally got back to me and we scheduled an appointment (a day later due to all the issues listed above), everything went well.  The locksmith did her work, I paid her with my credit card on-site at the end of the job. Happy conclusion...   until the next day when I received an invoice via Email asking me to pay the bill I had paid the previous day.  

My gut reaction is to knock two stars off, but the quality work and the excellent price outweighed the negative customer experience.

I had my keys redone when I moved into my new home and booked online through yelp. The owner was very responsive and friendly! I bought a home from out of state so I wasn't going to be here when the tech came to change the locks, so I asked my uncle to come and be present to unlock the doors etc. The whole process was seamless which was refreshing since I was dealing with so much buying a home out of state and having to schedule so many different things. Regarding the job, the tech was super quick and knowledgeable! Everything works perfectly and I am contacting them again since I bought new stainless steel locks and need the old brass swapped out. I will be referring any family or friends here who need lock assistance!!

Good service, prompt service and very good technician.

Came out same day to help me fix a mistake we made that morning. Saviors! Thanks again and we will call for any future needs.

I'll keep this short. Nice young lady came out and changed out my mail key. She showed up on time and did a great job. I'd use them again.

Due to various reasons we needed to rekey the house.  Gentleman was on time and very professional.  Last lock service was over 20 years ago.  Tech lubed all he locks and installed longer lockplate screws where needed.   Was reasonable priced and a pleasure to do business with.  Highly recommend.

I used MrRekey when I purchased my new home and the locksmith was professional, courteous, and friendly.

They arrived on time and provided excellent service.

I used them again after a contractor lost a key and they again did a stellar job!

I would recommend the service to anyone!

I called Mr. Rekey this morning to change out a new home (to me) locks, never sure who has keys and want to be safe.  They sent Gus the technician out and he fixed everything.  The cost was surprisingly low for 7 locks.  Gus even helped out with another door to get it to work (not part of service we paid for but he did it anyway).  Gus was quick, efficient had all of the parts and was very nice to work with.  I will use Mr. Rekey again thanks to Gus.  I would also recommend Mr. Rekey to anyone, great price, great service and speedy.

I have used Mr Rekey several times to rekey apartments between tenants. They always show up on time, change the locks and the bill is fair. I would hardly recommend them.

Mr Rekey is the most professional locksmith I've ever used.  For personal, for business.. you name it, they can do it & do it well! Not only are they helpful & fast but affordable too!

Before we employed this company in Phoenix we asked if there would be a problem with mailing the new keys to us in Canada.  Answer was no.  The work was done on August 3....we didn't receive the new keys until Sept. 10!!!  We had emailed them numerous times during this time as to where our keys were...first it was claimed they had been mailed shortly after the work was done.  By the third week in August with still no sign of them we phoned them on Sept.1.They said there had been some problems with customs so they were mailing the keys again.  When we finally received them in a cardboard envelope it was very disconcerting to see that they included in their return address  "Mr. Rekey"  which clearly indicates what is in the package.  But what was really alarming was the original paper envelope contained within the cardboard envelope that they had attempted to mail...postmark Aug. 31....it was a window envelope that displayed the invoice & anyone handling it could see the address where the locksmith had changed the locks. And you could feel the keys inside.  I would never use these people again.  Not trustworthy....a locksmith who can't keep track of keys.