Best Virtual Consultations in Phoenix AZ

Updating to 5 stars.  Why?  Because K&J earns it!

I received a call from Darren (the owner) who reviewed the debris situation with me and immediately sent a team over to remedy the issue.  Darren went above and beyond to make everything right and the follow up actions were taken care of so well, that I even decided to go with K&J to replace my doors and sidelights after all.  
K&J really is a family-oriented business and when you become a customer, it feels like you also become family.  I fully trust these guys, for all of my current as well as upcoming needs.  Choose K&J, and you'll see why.  Thank you Darren, Cody, Zeb and the rest of the Family!

I was looking for a good glass company to replace an arcadian door. I reached out to them and the response time was impressive,  as well as all follow up on everything.

Abraham did a great job replacing the non-standard size double pane glass in on of our French doors.  He made three trips out to Carefree to provide us with his estimate, get exact measurements for the glass order, and finally for the installation.  His estimate was very reasonable and he kept us informed of his progress all the way through the process.  I would definitely call Golden Glass and Glazing again for any future glass work I might need.

I had an excellent experience today buying 4 appliances with Bill Erdstein at Bell Road Home Depot.  Bill was very helpful and knowledgeable.  Also was able to get us a discount . Thank you, Bill and Home Depot.

Super happy with my experience with LJ Neal and Sons.  I got many quotes from different window companies but was happy with their price and communication. The installation itself was seamless and my new Pella windows look amazing. Very happy with my experience and highly recommend to anyone looking to replace their windows.

They overcharged us. They vastly misrepresented when our order would arrive. They didn't communicate about delays. They missed three due dates. They never finished the installation.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

I can't express how disappointed I am with this business.   This customer experienced turned out to be a confused mess!  I sent them a picture of what I wanted, I was told that's what I would receive, then they turned around and said they wouldn't give me back my money because I ordered a 'customer piece of glass'.  I strongly advise you go to someone else for your glass needs.  This shop does not deliver as promised and then they want you to pay double for what you wanted.  I wish someone would have yelped about this place so I would not have gone here.  Now I have this piece of glass on my table that I know is going to break sometime soon because it's too weak.  I just hope none of the kids are injured in the interim!

This is a nontraditional review because we ended up going with a different company but we wanted to send a quick note about Daniel's amazing professionalism and knowledge!  He came out to estimate and talk to us on a Saturday, answered ALL of our questions (and more) and was kind and friendly--even when we contacted him and told him we'd gone with someone else.

Good experience. With window installation .  The nightmare began when we ordered two front doors.  We ordered two Masonite Vista Grande 24 inch wide glass doors. One with fir texture and rain glass for the main front door. To be painted red upon arrival.  I have several emails and text, Jackson Glass assured me we were getting 24 inch wide glass not standard 22.  I even gave them photos.  The second door  was to be the same door with clear Lowe glass and smooth finish. This door was supposed to match another door that is located on the same patio. To no ones fault, the order was delayed due to Covid. While we waited, I told the company I wanted to order the door hardware. Jason, the installer told me that they could get me schlage locks at a discount. I met with his wife at my home for almost an hour giving her part number and photos of the hardware.  I was I was out of town when the doors arrived.  We were told right off that the supplier had messed up and we did not get the fir texture on the front door.  Ok we accepted it since we waited so long.
Little did we know this would be the start of the worse expience i have ever had with a contractor of any kind. The wrong doors came in and were installed. They were standard 22inch!  I came home to a messed up paint job and the hardware was a brand I never heard of. So the factory messed up and to be fair the installer had with the paint due to the heat. They still have not explained why they wasted my Saturday morning picking out hardware I never got and why the hardware they gave us was installed crooked. Ok it happens. So  In an effort to speed things up, my husband and I agreed to accept the front door with the rain glass provided the paint was corrected and they installed hardware we purchased. All they had to do is get one, just ONE door right, the patio.  They could not do that either. The patio door I received was the correct 24 inch. However, once again someone messed up.  Instead of clear glass I got frosted, instead of smooth finish I got fir.  I how have two miss matched doors on my patio and the deadbolt is crooked.  I am done with excuses. There supplier issues are their problem. We did not get ANY of the doors ordered 5 months ago.  I was told the red front door has been repainted.  We have been patient and understanding with this mess.  We have told them to reinstall the newly painted red door and send us the correct patio door.  We don't now how this will end but based in our experience , we have very little confidence. Im giving them one month to make this right. If not, we will be forced to file a complaint with the BBB and ROC.. I will have no choice but to use the balance I owe them to hire someone else to finally finish this mess This company had great recommendations however my husband and I cannot recommend them after our experience so far. How this will end remains to be seen and I will update this review

I had an appointment with Jonathon to come give me an estimate to replace all the glass in the windows at my home. His company has a Gilbert address and I am in Chandler. He missed our appointment and whwn I called him to remind him he had an appointment with me he at first didnt know who I was.  Then after I told him he acted like of course he remembers and he said he would be another half hour because he was stuck in traffic. Baloney!! I told him to forget it and tthat I dont want to do business with him.

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

I'm not sure if this is a HD issue or an LG issue.  Our LG washer has pooled water inside the drum ever since we got it, causing a very foul odor.  After numerous telephone calls and even going to HD, NOTHING HAS BEEN RESOLVED.  Recap, and I quote what LG repair said:  Not even Jesus Christ would get a new washer because of odor; or There is no water in it now; or my favorite We don't fix odor problems.  This is ridiculous.  NEVER, EVER buy a LG product from HD.  They point the finger at each other stating it's not their problem. Well, the problem is we have a defective washing machine that has standing water in it and smells like sewer.  I have spent hours upon hours either on the phone with both of them, and even going to HD and speaking with the store manager to no avail.  HD told me if it was up to them, they would just give me a new washer, but LG will not.  Since i bought it from HD, i fell they are responsible but refuse to accommodate by giving us a new washer.  Needless to say, after numerous, painstaking hours on the phone, I  strongly urge you to shop elsewhere for a washing machine.

This has been the worst window company ever to deal with.  Their material is made of poor quality and you will start having problems with them.  When you call for them to honor their warranty, they will give you the run around until you get the Better Business Bureau and Arizona Registers of Contractors involved.  Worst company and worst management!  Save yourself time, money and stress by staying away from this window company.  Do your own research on this company.  Wish I would have before they took my money and ruined my house