Best Virtual Consultations in Phoenix AZ

Called four times and emailed and they never followed through in regards to a quote. If they can't call back now what will happen if they had my business and money.

Apodacca Glass and Door is a great company.  I've referred them to my clients a few times and they get the job done and at the right price.  They are friendly and know their business.  They do windows in the Phoenix area and Tucson.  A great company to work with.

Abraham did a great job replacing the non-standard size double pane glass in on of our French doors.  He made three trips out to Carefree to provide us with his estimate, get exact measurements for the glass order, and finally for the installation.  His estimate was very reasonable and he kept us informed of his progress all the way through the process.  I would definitely call Golden Glass and Glazing again for any future glass work I might need.

I had an excellent experience today buying 4 appliances with Bill Erdstein at Bell Road Home Depot.  Bill was very helpful and knowledgeable.  Also was able to get us a discount . Thank you, Bill and Home Depot.

Super happy with my experience with LJ Neal and Sons.  I got many quotes from different window companies but was happy with their price and communication. The installation itself was seamless and my new Pella windows look amazing. Very happy with my experience and highly recommend to anyone looking to replace their windows.

First off, I didn't receive services from Red Rock. The reason being is because I called Thomas at Red Rock to schedule an estimate. After filling him in on my situation, he very frankly said that I didn't need new windows. What I needed was stucco repair and he gave me a referral. The reason I left this review is because I completely respect his honesty! He totally could have sold me a product that I didn't need! Instead, he pointed me in the right direction. Thank you Thomas!!! Should I require window assistance in the future, I'll be calling back!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

I called Desert Breeze Glass when I needed a windshield replaced on my automobile from  a rock that was kicked up by a semi truck in front of me on the freeway. From the moment they answered the phone, I was treated with such Professionalism. The friendly Receptionist connected me to Cathryn who then walked me through the process. She did everything from explain to me what to expect, to helping me talk to the 3rd party Agency that took my information for my insurance company, to setting up the appointment for repair. She was so knowledgeable, friendly, entertaining with her delightful demeanor and sense of humor. She helped lighten my mood from being upset and inconvenienced with what I thought was going to be a long, drug out process to get a replacement.

As promised, the service tech, Hector called me when he was 30 mins from our meeting spot.  He made sure to stop and introduce himself again once we met at the location, greeting me full eye contact, stated his name again, and a gave me firm hand shake. Just as Cathryn was, he too was super friendly and accommodating as he came to my place of business to do the repair. He was very conscientious of his surroundings before he started his work and made sure my car was in a safe location and that he was free of beams from the over-head parking to do the repair safely.  

He and his assistant were not only courteous but quick as well. He had his paperwork all ready for me to sign as soon as I met him at the car when he called to say he was done and the car was ready. The assistant then made sure to stop what he was doing and thank me for my business as well. They even waved as they drove away. I was so thoroughly impressed with the whole process and know just who I will call when I have a glass need in the future.

Need glass yourself or know of someone who does? I highly recommend Desert Breeze Glass... They were the best!!!

Desert King helped me design and install a custom ThermaTru front door for my house and I am very satisfied with the outcome.

The sales staff and installers are very professional and courteous. They went above and beyond and installed a smart lock and did a wonderful job with the molding I requested.

Everyone I spoke with is highly attentive and committed to the best customer service, which is often difficult to find in this industry, especially for smaller jobs such as mine.

Looking forward to getting the back door done in the future!

Good experience. With window installation .  The nightmare began when we ordered two front doors.  We ordered two Masonite Vista Grande 24 inch wide glass doors. One with fir texture and rain glass for the main front door. To be painted red upon arrival.  I have several emails and text, Jackson Glass assured me we were getting 24 inch wide glass not standard 22.  I even gave them photos.  The second door  was to be the same door with clear Lowe glass and smooth finish. This door was supposed to match another door that is located on the same patio. To no ones fault, the order was delayed due to Covid. While we waited, I told the company I wanted to order the door hardware. Jason, the installer told me that they could get me schlage locks at a discount. I met with his wife at my home for almost an hour giving her part number and photos of the hardware.  I was I was out of town when the doors arrived.  We were told right off that the supplier had messed up and we did not get the fir texture on the front door.  Ok we accepted it since we waited so long.
Little did we know this would be the start of the worse expience i have ever had with a contractor of any kind. The wrong doors came in and were installed. They were standard 22inch!  I came home to a messed up paint job and the hardware was a brand I never heard of. So the factory messed up and to be fair the installer had with the paint due to the heat. They still have not explained why they wasted my Saturday morning picking out hardware I never got and why the hardware they gave us was installed crooked. Ok it happens. So  In an effort to speed things up, my husband and I agreed to accept the front door with the rain glass provided the paint was corrected and they installed hardware we purchased. All they had to do is get one, just ONE door right, the patio.  They could not do that either. The patio door I received was the correct 24 inch. However, once again someone messed up.  Instead of clear glass I got frosted, instead of smooth finish I got fir.  I how have two miss matched doors on my patio and the deadbolt is crooked.  I am done with excuses. There supplier issues are their problem. We did not get ANY of the doors ordered 5 months ago.  I was told the red front door has been repainted.  We have been patient and understanding with this mess.  We have told them to reinstall the newly painted red door and send us the correct patio door.  We don't now how this will end but based in our experience , we have very little confidence. Im giving them one month to make this right. If not, we will be forced to file a complaint with the BBB and ROC.. I will have no choice but to use the balance I owe them to hire someone else to finally finish this mess This company had great recommendations however my husband and I cannot recommend them after our experience so far. How this will end remains to be seen and I will update this review

Jonathon is a really nice person, which is making me a tad more lenient with this rating.

Horrible communication. This company was extremely difficult to work with after we paid our 50% deposit. They told us that after we paid our deposit, the door would be ready in 15 business days. Once it was clear the door was late, they never communicated with me and I constantly had to check in for the status.

35 business days later, I got a text the door was ready for install.  They scheduled install and said they'd be there between 8-9 am. At 830 am I got a text saying the installer was sick and we had to reschedule.

The morning of the rescheduled  install, Jonathan said he'd be a little late, after 830.  At 11:30, he still wasn't there but a potential customer of his showed up at my house to pay him a deposit. This is extremely unprofessional to give a clients address. Jonathan wasn't even there! The random customer finally left after waiting 45 minutes.

The day he was supposed to install,  he lied over and over about where he was. He constantly said he would be here soon or  on my way it's pretty clear he double booked us and hoped we were gullible enough to believe it.

Finally showed up 4.5 hours late with the wrong glass!!!  They put our order oh wrong. We had to wait a other few weeks for the new glass.

The install didn't go well. It took 10 hours because our slate floors are uneven so he had trouble getting the door to line up. The actual final door is  wonderful , although we have to have our  handy man come out to fix a ton of the areas around the door.  

There we're holes / gaps where air and bugs could get in. It took 3 more weeks to get this fixed.

Beautiful end result but would not recommend

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

I'm not sure if this is a HD issue or an LG issue.  Our LG washer has pooled water inside the drum ever since we got it, causing a very foul odor.  After numerous telephone calls and even going to HD, NOTHING HAS BEEN RESOLVED.  Recap, and I quote what LG repair said:  Not even Jesus Christ would get a new washer because of odor; or There is no water in it now; or my favorite We don't fix odor problems.  This is ridiculous.  NEVER, EVER buy a LG product from HD.  They point the finger at each other stating it's not their problem. Well, the problem is we have a defective washing machine that has standing water in it and smells like sewer.  I have spent hours upon hours either on the phone with both of them, and even going to HD and speaking with the store manager to no avail.  HD told me if it was up to them, they would just give me a new washer, but LG will not.  Since i bought it from HD, i fell they are responsible but refuse to accommodate by giving us a new washer.  Needless to say, after numerous, painstaking hours on the phone, I  strongly urge you to shop elsewhere for a washing machine.

Terrible experience, we ordered a front entry door on 4/20/19, the install was finally completed on 11/8/19. I took off work on five different occasions to accommodate the contracted installation company. In April their sales persons came to our house and promised a quality door and install. Two and half months later the contracted installation company makes an appointment to do the install, they show up with the door which is made from another contracted company which was the wrong dimensions. Basically Universal windows sells a product they don't even manufacture and then hire an outside company to install. From July 2019 through November 2019 was four months of frustration and run around as it was a combination of unfulfilled promises and finger pointing that the issue was with one of their contracted companies. In the end the front entry door is very nice and the final install was acceptable, but the communication breakdown between Universal Windows Direct and their contracted partners is absolutely unacceptable. I found no accountability with the personnel I talked to, they can blame the manufacturing company or the installation company but ultimately Universal Windows Direct is accountable since I'm purchasing the product from them. This experience was the worst I have ever had with a company.