Best Virtual Consultations in Phoenix AZ

I contacted ASAP Restoration knowing I had a small leak in my upstairs bathtub drainage pipe. I was fairly confident that the leak was new and not an emergency, but I wanted it investigated / fixed ASAP. When I asked for their availability over the phone, they told me they were not busy and could come out same-day; however, they didn't volunteer that same-day service was considered an emergency and would thus add an automatic surcharge of $170.60.

They were very prompt to begin the mitigation phase which constituted taking moisture readings, drying out the area, and demolitioning the wall -- Within 4 days of contacting them, I was able to hire a plumber to fix the issue; however, this is where the fast-paced ASAP or emergency service ended.

They took 2 weeks to generate an estimate for the restoration phase; however, once that estimate was finalized, I was told that the restoration phase would not be scheduled until after I paid 100% of the mitigation costs and at least 50% of the restoration costs. I anticipated this; so during the two weeks of waiting to finalize the estimate, I was able to coral my insurance into paying promptly so they could begin work ASAP; however, this is when they volunteered that they were 3 weeks behind on restoration work.

At this point, I was starting to get unhappy, but ultimately I knew the great resignation of 2021 was to blame. I patiently waited, but after two weeks of zero communication from them and 2021 turkey day just a week away, I took the opportunity to reach out by e-mail for a status check, and I heard crickets.

After some really annoying phone, email, and text message tag games, I was finally able to confirm the bad news that the original 3 week estimate was not going to happen. At this point, the best answer I got was simply to keep waiting.

Another 2 weeks went by without any communication from them, it was now the first week of December, and I felt I needed to amp things up. I eventually got a call back 3 days later confirming there were 9 customers in front of me despite already waiting 4 weeks. I was offered a full refund, but they promised my work would be started no later than the last week of December. I decided to continue to wait because I did not want to repeat this with another company.

3 weeks passed and it was now the final week of December. I still had no communication from them, so I reached out and surprisingly was told their guy would start Dec. 29th.

On Dec. 28th I get a call from their guy; he wants to come by and look at what needs to be done because he needs to know what supplies to buy. The second he walks in the door and sees the work, he starts to gripe and complain that its a lot of work and he isn't sure he wants to do it. He wants to call his boss and verify the money is in the project because he was only getting paid $800 and they've been wrong on their estimates before.

Of course, I try to stay calm and just entertain the guy. I asked if he knew such and such or so and so, but his response was he never heard of them before. He only deals with ____. By this point, I'm not sure whom to believe, but he proceeds to tell me that my home isn't ready for him to work and that I need to remove all the furniture. I told him that was not the way things were discussed when the estimate was created, but that I'd also speak to the main office to confirm because otherwise we'd have a bigger problem to resolve first.

After he left, I eventually contacted the office and started raising holy hell. Basically it boiled down to them hiring a sub-contractor that they didn't know very well and it was put forth that his behavior was not acceptable. I don't know the full outcome, but when they showed up the next day, they had two workers in tow and neither of them were the person I met the day prior.

All-in-all, the work eventually took two people two days and was completed satisfactorily; however, I'd have to think long and hard about doing business with them in the future or even recommending them. The 9-10 weeks of waiting might not have been their fault, but the lack of communication or concern for my situation once they got paid and I was put on a waiting list was very disrespectful. They knowingly didn't communicate the emergency surcharge for same-day service among other things like charging $176 to remove and replace a ceiling fan when in reality they know their guys just take 20 seconds to unscrew the fan shroud and paint around it. They seemingly hire sub-contractors to do the restoration work, which isn't all that uncommon, but ultimately what I didn't appreciate was being put into a situation of letting someone into my home that essentially didn't know anyone that I had been communicating with and seemingly didn't care about anyone or anything except himself, his work load, and his pay. I'm glad that ASAP turned things around in this particular situation, but I doubt I would be able to recommend them.

I will absolutely recommend them to everyone I know. Super helpful and kind. Very professional and the process was extremely simple! Thank you again for my beautiful roof

My water heater is in the house and it broke flooding the floor. The plumber I used to fix the water heater recommended Taylor for the restoration and boy am I glad he did! Taylor came out immediately after the incident! He walked me through the process step by step and all the issues and concerns that could arise during the restoration process. The day he came out to assess the situation he had equipment to start drying out floor. Taylor and his team were able to get to working on my house quickly. I was always in the loop about what was happening. If you need anybody to help you get through a stressful process, Taylor and his team are the company to go with. I am truly grateful for all the help and support.

Hi,
16 days ago a wrote a review for Servpro Phoenix instead of Paradise Valley Servpro who were the ones who repaired our condo in Phoenix, AZ back in November 2019.
I want to re-post the review on their website so Josh and his team see it:
ServPro did a great job fixing our bathroom, bedroom and kitchen in our unit in Midtown Phoenix due to water damages resulting from a heater explosion from a neighbor's unit in the second floor.
Josh and his team were very professional and completed the job as promised.  We were very pleased with the results!
Please think of ServPro of Paradise Valley if you ever need experts in water damage restoration services or remodeling.  I hope nobody has to deal with water damage due to somebody else's heater  in the future, but if you did, call Josh at ServPro.  Thank you!

Ron did a great job - he came when he said, did the work quickly and well and even took some of our rugs with him because they needed more attention. He did all of this at an extremely reasonable price.

I mistakingly rated this company instead of the correct one. They were very nice to me and i truly felt bad about the error.  Just in their attitude i would definitely recommend them

We had a flood at our rental. The complete destruction of our dining room happened. Red Eye Construction came in and did a beautiful job with the put back and with quality materials, and in a very timely manner. They worked so well with our tenant who is having a very rough time in his personal life right now. I highly recommend this company you will not regret this choice in hiring Red Eye Construction to do any remodeling you may need.

A burned out extension cord attached to an iron being used in a room with carpet produced a burnt mark that was not going to be removed with soap and water.
We called Phoenix Carpet Repair and they came to our home.  Two very professional
guys arrived within their 2 hour window, all be it at the end of that two hour window.  We had extra carpet for them to use, the technician cut out the burn and replaced it which you can not tell has been done.  So great job.  The $175.00 was very high for a 20 minute job, but they probably figure verses the cost of new carpet for the room makes it the better choice.

I was living in NC and trying to sell a house in Arizona that needed some work. The inspectors had found some mold inside the walls. I contacted Jesse the owner of Star 48. He is very professional and kept me updated every step of the way. He alway responded fast to calls or texts. And even helped me find other contractors to do additional work.

Hopefully I never have to deal with mold in a house again. But if I do I know who to call.

I don't take a lot of pride in my writing abilities, so this will be short!

We just finished getting a new roof by this outstanding company. It was a joy to work with ProStruct Builders from the start till finish. The service we received was EXCELLENT.

I want to give a shout out to Greg and Connor.  These two were fabulous and in our opinion went above and beyond! We were amazed by the calls, texts, etc. on updates and progress and working with our insurance company. I am a big believer that word of mouth is by far the best advertising that can be done for a company. These two gentlemen are a great asset to this company.

Thank you again for giving us a great experience with ProStruct Builders,

Thank you Desert Dry! They were prompt, helpful and responsive through our entire process. Even when we thought everything was done, and we needed some assistance months later, they took care of it with the same level as our initial service! This was our first (hopefully last) issue with dealing with a fire incident with our insurance, they communicated well and kept both us and our insurance in the loop. Though I hope to never need them again, I would trust them and recommend them to anyone!

I hired this company to test air quality in a rental property and was super-impressed with their responsiveness and service.  I worked with Jerry, who provided updates on work progress and results even after normal working hours.  I debated whether to hire a firm that did testing AND mitigation, thinking such a firm might be biased toward finding problems that required further services on their part.  Such concerns were unfounded, as it turned out.  Lab tests showed that air quality inside the house was superior in most respects to outside, and there was no pressure or even suggestion of add'l work.  A contractor with genuine integrity.

Best Value and Best service. We own multiple rental properties and recently acquired a new one with a particular smell associated with it. Smell fresh came out and three days later the place is ready to rent. Best service and a joy to work with!

Honestly, can't say enough about this company and the owner Mike. I had a bas water leak from my master bathroom that went into my kitchen. Mike came in and made me feel calm and confident from the beginning. Really alleviated any worries. His team got the mess cleaned up quick. Helped me coordinate with insurance company as he had more experience taking work off my hands and then got the work done quickly while making sure everything that went in was quality. The insurance adjuster was surprised how quick we were able to get the cabinets and other items in, impressed with the knowledge of Mike's work. I always felt very taken care of and could not ask for better experience! Even miss Mike's happy and joking face at the house! Can't thank you recommend Temp Only Water Restoration enough!!!

In every industry, there is one company that shines as a leader in innovation, dedication,  ethics and customer care.  Based on my experience in working with Van, John and the crew at Disaster Services, I can truthfully say that they are the shining star of the disaster recovery industry.  

One week prior to putting my house for sale, I had a leak behind the refrigerator which caused damage to my property as well as the condominium below me.   I reached out to a number of companies and they all had minimum charges exceeding thousands of dollars (exorbitant) and they all wanted to charge me just to come on site to provide me an estimate.   As I was paying for the repairs out of pocket, I did not have a significant budget and I wanted a fair and honest estimate.

I spoke to Van on a Sunday and he offered to dispatch his crew on site immediately.  He was accompanied by one of his lead technicians, John. They both impressed me with their knowledge and willingness to do everything within their power to resolve the issues in a timely manner.
As an aside, John is a super-star tech and holds 60+ industry certifications.

The crew did phenomenal work and was very meticulous. They went the 'extra mile' and made several trips to my home to monitor the progress and add additional machinery, as required.

I can truthfully say that Disaster Services is the utmost professional organization and saved the day!

I would highly recommend them to anyone who is in need of this service.

A top notch company!!

Cleaned the carpets in my house after the baby ditched the bottle... Thanks guys for cleaning up all the old milk!

Had a kitchen fire and Belfor came to do restoration. Everything was packed and transported to a warehouse. I was not told everything in my kitchen would be thrown away, otherwise I would have saved some of my more important things.
I did not get all my possessions back and got things NOT mine. I called to return not my things but never got mine. I am missing China I cannot replace. Things that were my grandmothers I cannot replace. A whole basket of Bernie babies I was saving for my great granddaughter.  Have called several times with no response. They don't care, it's not their possessions.  They are supposed to be the best ???  Hate to see the worst!