Best in Phoenix AZ

Great service and price. Did not try to up-sell. On time and fast installation.

Left my review earlier describing our initial issues that have now been resolved. The guys came and installed the trim and repaired the back Arcadia door frame. They seemed cool and understanding of the issues. I have updated this review from 1 star to 4, the only negative aspect of this would be the missed appointments and rescheduling we had. Not sure if that was due to miscommunications or what, but it's fixed now. Hopefully the next time we can just get solid dates for schedules.

I had a piece of glass cut here for my coffee table.  It was really dirty when I picked it up and I can't really climb underneath the table to clean it.  Glass was quite thin.
The front office receptionist was super nice.

We just bought our first house and Latch reached out right away. We were able to have our kitchen counters and sink replaced and also used them to connect us with a pest control company. The people at Latch have been kind and professional. They communicated often and were responsive. Things were a little disjointed at times due to COVID-19 but, we are very satisfied with the experience and the final product.

I was referred to Isreal and Bird glass from a contractor friend. I would echo other people's comments that communication is a challenge. I had to call him a week after we were scheduled for install to remind/reconfirm. The install went ok but was not sealed properly. For 6 weeks I called and texted Isreal to complete the job. He didn't respond for 3 weeks and then scheduled a time and he no showed and didn't call. He didn't respond for another 3 weeks and then we finally scheduled a time and he AGAIN no showed and no call. Throughout this time we couldn't take a shower without water getting all over our floor. I finally had to call another company to fix and finish the job. I like supporting small businesses but I also want to get what I pay for. Isreal - very disappointed as I was hoping to give you a strong endorsement.

The owners are fantastic and the pricing is good for the product. I searched for 5 years for an economic option that fit my needs. However, no matter how much I like the windows and the customer service from David and Sam, the installers they used were HORRIBLE. Like.. sloppy, bad, awful work. So my hope is that they can find better installers in the future, or recommend that customers find their own installers. Even though the owners tried to make things right after bad installation job (and they did do some work to correct some big items), it has taken me many hours to fix caulking messes, and correct issues that were caused by poor installation.

I called to talk about repairing a sliding door. The guy tried to upsell me on more than I needed. He was very rude and unprofessional so I hung up on him. Now he won't stop texting me and calling me names. What a joke.

He is very nice. But, when we paid him for glass for our tables. He tookour money and never performed the work.Do NOT use! He is not an honest person.

Don't order anything that requires a fork lift .  Super slow  to get a bag of sand dropped into my pick up. . Then 5 guys come out after 40 minutes and not one has a key for the fork lift . Slow beyond belief.

Extremely unprofessional service and has no courtesy whatsoever for customers time. We scheduled a time and day for them to come over since they said they are mobile and when that day and time came they never showed up or bothered to let me know they were running over an hour late. They were supposed to arrive at 3 pm and I waited until 3:05 pm to text them and ask if they were still coming with no response until 3:15 pm with them saying they were somewhere else and can maybe stop by in an hour. He wouldn't even give me a quote for my glass and after an hour passed still didn't show up so I told him I'd take my business elsewhere. This place is a joke and it's no wonder it has no reviews or customers.

I decided to buy a shed that Home Depot was showing in their garden area.  Went to customer service to order it on Apr 24.  Yes, it was available.  So I ordered the materials needed to build a floor and shingles for the roof.  I, then went to a shipping service and paid them to pick up the shed.  They were to wait for my call to tell them when it would be ready.  I'd been promised that it would be that afternoon.  I paid the service.  Then, that same day I get a call that the shed was not available.  That I could pick up everything but the shed.  I asked when the shed would be available and the man told me the 26th or 27th.  The next day I call and I was told that the order was cancelled.  How could it be cancelled?  So I advised the customer service person that it wasn't cancelled by me.  She tells me that the shed is in stock and that they will pull it.  OK.  I receive no call.  The next day I go to track the order and there's nothing there.  So I call again.  These calls I make take at least 30 minutes of holding time each.  When I speak to the lady, she knows nothing about it, but tells me it wasn't cancelled.  And like the others, it will be available.  I ask her if she can guarantee that and she transfers me to Angel at the store.  I get hung up on, but Angel calls me back.  She tells me that the one available showing on the computer is the model and that the actual shed is not available.  She continues to inform me that because it hadn't sold well, they probably wouldn't get any more in stock.  I am incensed now.  I paid the delivery service in advance and will probably not get my money back.  And I will receive no shed which I need desperately.  So, I cancelled everything.  She assures me that my credit card will have no charge on it.  We'll see.  I can guarantee her one thing.  I WILL NEVER SHOP HOME DEPOT AGAIN.  Lowes, here I come.

I hired Sears Home Improvement to replace my tub/shower combo with a shower. This would require new tile of course, so I included the floor, a new toilet, counter top and sinks.
They started last Monday July 27th. I met Joe the tile guy. A really nice guy. The counter top company also come out to draw the counter top template. Tuesday when Joe arrived as scheduled I had to tell him SRP shut down the electricity to the entire neighborhood so he really couldn't do much. The rest of the week went off without a hitch and I was stunned when Joe came to work Saturday to make up for Tuesday. So far everything is beautiful and they expect to be done Monday (one week total). A different company is coming to install the counter top so I'll have a review of them when the work is complete.
There is still a little grout work to be done on the tile and the shower fixtures will be installed. I opted for rain glass doors on the shower and they are beautiful, just what I wanted. I just hadn't seen any reviews for Sears so I thought I'd start this one while the work is in progress.
Today is Sunday and my project manager Elaine just called to see if she could stop over to check the progress of the work. I can't believe the service I'm getting on the job. So far I love it! If the job ends as well as it started I'll add a 5th star.
UPDATE: My counter top was installed on Monday and the job was completed that day. They were scheduled to be here between 8:00 - 10:00 but they arrived closer to 8:00. The counter looks better then I imagined it would. I'm very happy with Sears!