Best in Phoenix AZ

First of all there is smoke and mirrors with this company.  They have one logo, one website and two addresses on Yelp in the Phoenix metro area.  One is in Scottsdale and one in Phoenix.  However I have been dealing with one in Tempe. So who is whom?

I wished to replace my front-entry doors, which are wooden double-doors. I wanted them replaced with wrought-iron double-doors. I found an out-of-state manufacturer with very special doors at attractive prices. I used ThumbTack to get referrals of door installers in the Phoenix area and ProStar Doors came up as a match. I contacted their office manager, Tanya Mucci, and explained the above to her and asked if they installed wrought-iron doors. She said yes. She then asked a salesperson, Don Benner, to come to my home to make measurements and give a quote. I explained the above to Mr. Benner.

Mr. Benner arrived on May 10th and made door measurements. I showed him the door I wanted to order and told him that I needed to know how much wiggle-room they wanted. Doors are typically made a half-inch smaller so that you can insert them in the opening for the door. Mr. Benner quickly shifted gears and tried to sell me his doors instead. These were twice as expensive as the ones I wanted and were very plain. I told Mr. Benner that I wanted to order the door that I had found on my own. He said he would ask the installer how much wiggle-room he wanted so I could order the door.

3 days pass and I heard nothing. I contacted Tanya on May 13th and asked her if she knew anything. She only said Mr. Benner was out sick for the past 3 days and she knew nothing. 5 more days go by and nothing. I contacted her again and she said Mr. Benner had COVID but was working on getting the owner involved and they will contact me.

On May 19th Mr. Benner e-mailed to say they were turning down the job because his installer lacked the skills to do the job. Apparently he has the skills to install his company's own doors but not others even though the doors are the same size and material. And his company was told from the get-go what the project was. Even worse, neither Mr. Benner nor the staff informed me that he had COVID and we were exposed! Irresponsible company! It's all about money. They want the profit from selling you their doors and aren't content with the profit from the installation alone. And they exposed me and many other customers to COVID and didn't have the decency to tell us so we could get tested and take action. And they wasted two weeks of my time and lied to me about their reasons. Why didn't they tell me right away that they can't install these doors? They can but simply used that as their excuse.

This was the most horrible experience I've ever had from a supplier. I ordered 6 new windows for a block home from Julissa there at Door & Trim Specialist for a customer of mine. Julissa ordered 2 windows in correctly. The small bathroom window was supposed to be glazed so no one could c in from the outside. Well it wasn't glazed. The biggest most costly mistake was the largest window that was to be installed in the living room was ordered in correctly. The window measures 6' height by 5' wide. Well Julissa ordered it 5' height by 6' width. I first called her & she was really rude on the phone so I drove to their store in East Mesa from Avondale. She started to blame me for her mistake & started using profanity. What set me off was when she told me ( I fucked up ) 1st off this was totally unprofessionalism, rude & disrespectful. Needless to say Stan the owner was sitting there in the lobby with another gentleman & Instead of de-escalating the situation he jumps out of his chair stands behind & tells me ( to get the fuck out of his store b4 he physically removed me from his store ) needless to say I called his bluff & told him he would have to physically remove me from his store because I wasn't leaving without the correct window or a refund. Well neither of the 2 happened so I had to eat the cost of nearly $500. Never will I use this suppler again.

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

Wish I could give them minus stars. Poor service. Seems like the employees are inept along with attitudes.  Must be a reflection of ownership!  Won't ever go there again!