Best in Phoenix AZ

He said he would come board up my broken sliding glass door and he never showed up or called to cancel. I was counting on them and they let me down.  It's over 100° daily now so having a large gaping hole in the house isn't ideal. I finally found Reliable Glass and they came out to help. It's all in the name I guess.

Chuck is the best! Not only did he show up and give me a very competitive price on screens for two of my rental properties, he was very professional and was able to get the job done ahead of schedule on both properties! I would highly recommend him and Sunnyside Sunscreens to anybody looking for 5 star service and very affordable pricing! Thanks again!

After getting an outrageous quote from another window company, my neighbors suggested I call Quad City. Curtis came out the next day and gave me a quote that evening. I was so happy with what they offered. They are so friendly, professional and do quality work! My husband works for a builder and sees a lot of installers leave huge messes and sub par work that needs to be fixed. He was so happy when he came home and saw the amazing install. We could not be happier that we chose Quad City and will be recommending them to all of our friends and family!

We had to replace our existing skylights. Had several quotes from various companies. Mitch came buy with a quote that was within reason and comparable to the others. What separated  Mitch, and overnight skylight, from the others was his enthusiasm, commitment, and passion for what he was doing and talking about. Not going to lie, I had my reservations considering they were relatively new company with a new license. I voiced these concerns to Mitch and he understand yet was committed to starting his business off on the right foot. In today's world it's important to give a new business the opportunity to build a positive reputation and that is exactly what they've started doing. Mitch and his partner (Who, I might add, is a 3rd generation, glass person), do it right! No issues, on time, excellent work and they stand behind their work and the product they install. I would lightly recommend overnight skylight and the team.

This family run business is exceptional. Cory, Danny and the entire staff are interested in providing the best solutions for your home. Helena, who answers the phone, is cheerful, responsive and very helpful. Jocoran has installed glass for four showers, replaced old windows and provided sun screens for heat control. I've been a customer for years and, every time I work with them, they provide fantastic service with high quality products and installation. I refer them as much as possible and have never had anyone disappointed.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

Service from Apache Glass is TERRIBLE!!

3 weeks of waiting for a quote on a job, calling to find the quote, no one knowing anything about the quote, leaving my number and no one calling back about it until we called again. Customer service is not in Ruby's makeup. She is not the one that should be on the phone with customers. She thinks sending a partial quote after all that time for the door only and no windows should be OK. I will not use them again and would not recommend them to anyone.

I understand the forgetting, but not the attitude. We have a lot of work to do in the next few weeks that they will not get.

I have used Desert Breeze in the past to replace my windshields. This time I needed to replace 3 sliding patio door panes (you could barley see through them) and 3 windows that had lost their seals on a house in Northern AZ. I was fortunate that the dimensions I provided for the patio doors indicated a standard size. They sent Richard all the way north to Happy Jack to install those and measure the other 3. A week later, they sent Richard back up to replace the others. It's not easy to find good trades people to work with in rural areas of Arizona. Of course I paid a trip charge (reasonable for 5 hours work of driving both ways) but I appreciated having a quality company I knew I could trust do the job. Very satisfied all the way around. Thank you to Cat, Richard and Kaitlyn. Great team.

This company has gone above and beyond for me and taken care of me in less than 24 hours! Huge shout out out to Brian, Bonnie, and Dustin for the hospitality since the very beginning all the way to the very end, and being so prompt and generous! After the luck I have had with my car being broken in to, they were not only a business to work with but super friendly and supportive of my situation! Such a HUGE blessing! Thank you so much!

Posting this review after watching my husband struggle to get them to do what we paid them to do.

-Called, got estimate, hired them, paid them in full.
-Sent someone to measure our window
-They came back with the window a week later but OOPS! They mismeasured. We'll call you to make another appointment. 2 weeks go by. Nothing.
-Husband calls them back. Oh, someone marked this job as done. (??) So we tell them, no, never got our window. They say they'll order and be back out.
-Job was scheduled for a certain time window. An hour ahead of when they're expected, they arrive.
-Uh, you guys are early, we weren't expecting you for another hour. The Redline Windows worker replies: Surprise! (No sorry, never called ahead nothing)
-The unmasked worker *walks into my house* and I have to tell him to get a mask because I have an infant and, you know, there's a PANDEMIC. They go back out and get one and finish the job.

Unbelievably unprofessional, had to chase them down to do what we paid them to do, showed up early and acted like it was a surprise birthday party, and put my family at risk by not abiding by state regulations to wear a mask.

Don't make our same mistake- don't hire these folks.

We love supporting small businesses. The big box just do not measure up the experience of working with a small business owner.

Amazing, professional, quality of product and price. Let these few words encourage you to read more.

We called Tom inquiring about new doors and a security door. He came by and first took measurements to better assist with our decision with what we wanted.   He listened and showed us options for review. No pressure to upgrade anything. We already had in mind what we wanted and he was able to get us exactly that.  We were sold and placed the order.

They called when our doors were at their business and set up the installation date. Now here is where it just gets better. The two who arrived were a pleasure to meet. They got started right away prepping the areas that would have some expected debris. We were amazed at what is all entailed when replacing doors. They did not shortcut on anything. They did the check twice cut once approach with everything they did. Once they were done you wouldn't have known they were there. Everything was cleaned up taking with them the debris and old doors. I think you would agree you don't get that with the big box stores.

Finally installed we were so happy with the look of them all. What made our decision to work with Red Rock Windows and Doors even better was that the noise from the street was gone. Because they took the time to get it right the gaps from the previous doors were gone so we received great fitting doors.

Our next project with Tom and the crew will be getting our windows done.  

If you are in the market for door improvements, please call Tom and let him introduce himself and show you the products he can offer. You will not be disappointed.

I purchased a 12 X 36 window to replace an old aluminum window above our shower.  They told me it would take 2 to 3 weeks to get the window.  After 3 weeks I was contacted and they told me that it would be installed on Friday, 9/23.  The office manager, Kelli told me the installer would be there about 10:30 am.  I waited until 2:50 pm, when Kelli called and said their installer got tied up.  She asked if they could reschedule for the following Thursday or Friday.  I told her I had an appointment on Thursday, but Friday worked well.  She told me I would be first on his list.  On Wednesday I got an email to call Kelli.  I phoned her and she asked if their installer could come on Thursday, 9/29.  I explained that my appointment had been rescheduled and I was available on Thursday.  I asked if I would be first on his list? Kelli said yes, that he needed to pick up some doors but should be at my house by 10:30 am.  On Thursday I waited until 1:10 pm, without the installer showing up.  I called the office and got their voicemail.  I left a message that their installer had not showed, and requested she call me back.  I got no return call.  At 4 pm I called again and got their message machine again.  I again told them that their installer had not arrived and requested a call back.  Again, no return call.  
On Friday 9/30 at 8:45 am their installer arrived.  He replaced the window and left.  I went to their office to pay the balance.  Kelli handled the transaction without any word of the previous day's messages.
It appears that if you have a small order, you are put in limbo.  Common courtesy would be to call me back and explain the situation.

Poor Customer Service - I will also respond to the negative review below by Michael V and the response by CK Glass.  The installation of these windows DOES NOT FALL ON MILGARD, the manufacturer. The poor response time by CK Glass to rectify the leaking windows during monsoon time was Uncalled for. The customer never took issue with the home being flooded by the rain yet CK glass continued to not show up for scheduled appointments to rectify the situation or return phone calls. The voicemail box was continually full  with no way to make contact on several occasions. The windows leaked  like Niagara Falls, carpet and furniture were soaked. The lack of communication, not returning phone calls, or emails, not keeping scheduled appointments, all by CK Glass not MILGARD. How many times does a customer have to sit and wait for no-show appointments by CK Glass? How many times does a customer have to call to get results before reverting to this negative review. Over and over again for several months the office manager blamed the owner, the owner blamed to office manager, the office manager blamed the manufacturer. This is a business owner-customer negative review. No one else is responsible for missed appointments, no returned phone calls from the owner and the office manager for weeks at a time. The responsibility lies with CK Glass for not showing up as scheduled and promised on several occasions and for the lack of communication between the owner and the customer. These windows were installed on March 10, 2021 with the last no show appointment on November 2, 2021 at 4 pm as promised. It was stated that the owner was occupied with another customer and would arrive by 5 pm. This is November 27th with still no apology or communication from CK Glass for not showing up or fixing the leaking windows.