Best Water Heater Installation in Seattle WA

Pros - SeaTown provides exceptional customer service. I worked with Jim and he was honest and open throughout the process. I loved my interaction with him. Thank you for providing excellent customer service. They were prompt, provided detailed estimates and knew what they were taking about.
Cons- They are expensive, at least by 30-50%. As a result, I ended up using someone else to get my hvac and EV charger installed. I wish they were able to match prices as I would have loved for them to do the work since my interaction with them was so positive. Maybe next time.

Had scheduled a facetime call for 8/27 at 8:30 am with Eugene but no one ever contacted me. I tried calling but the no one answered and the mailbox was full. I reached out to the person who scheduled the appointment and they said they don't work weekends and to contact the owner (which I tired) and that he probably just got busy. Unfortunately, these people are unreliable. Will be looking elsewhere.

Edited to respond: It is not my job to know that it was dispatch's first day on the job. If that's the case, then teach them better. I did my due diligence before posting a review. I called but the VM was full. I reached out to an employee but they said they didn't work on the weekends. What is a customer supposed to do? Wait around and see what the problem was? That's not a good business model. You have to take the good review with the bad. Own up to your mistake without making excuses and trying guilt a customer. Learn from it and move on.

I called Mercurio's when it was over 100 degrees. I tried numerous other HVAC companies and received no call back or wait time for an estimate as far as three months out. Mercurio's got me in within a reasonable time given the current demand in this market. I have been so impressed with every part of my experience with them. During my initial call, the staff making the appointment were incredibly polite. When Todd came to my home for an estimate he gave me an exact walk through of what would be required. He made me a part of the process and talked to me like I could actually contribute something to the process, which, you know - I'm useless, but I really appreciated it nonetheless. The estimate that was given to me was literally a line by line of each item required (including a brief explanation of its purpose and cost). We felt the price was fair. Todd stayed in touch through the whole process. I received a reminder the day before the install, which was nice. And a whole team of guys showed up on my doorstep right on time. They each introduced themselves politely and again walked me through what they would be doing. Each time they made a cut in the wall they consulted me. Afterwards they cleaned up! It was even cleaner than when they arrived. They finished the whole project within a day. The AC is soooooooooooo nice!!! I can't say enough for this experience. If there is a wait to get onto their schedule, it's really worth it. I can't recommend this company enough.

We had a list of electrical issues that we were knocking out.  They were very professional throughout the entire process, from giving the estimate to completing the work. Were thorough in checking everything, and even figured out a wiring mystery in our rather quirky home that was not on their checklist.  I plan to use their services again when I get around to renovations.

I was looking forward to using this company, but after calling the first time, they were supposed to call me back, never did- I figured no big deal, it was leading into a holiday weekend. So I call them this week, set up an appointment for 10am- and at 1030 I get a call that they need to push it back to the afternoon. I'm at work and I had my partner already change his work schedule to be able to do 10am. By 1030 no one has shown up and I finally get a call that they need to reschedule again last min. I understand that things come up but I work in an appointment based industry and would never inconvenience my customers repeatedly like this. I wish I could say that I would want work done but being on time and respecting others time is in tune with doing a quality job as well so I'll hopefully find a different company that can do both.

Edited to add: I wish your speed and accuracy in replying to yelp was used today and this past week. Then I'm sure I had stayed a customer.

We have used Dany a couple times now and have not been disappointed.

Excellent workmanship, competitive pricing and very honest.  Also, keeps the work area very tidy and cleans up after himself.  

I highly recommend Strands Electric.

I was looking for an electrician and talked to a person a Jakes in Snohomish who highly recommended him. It was a funny thing as the person was wearing a Dickson t-shirt which started the conversation. He told me he did not work for Dickson but uses Dickson in his business. They are very nice, friendly, professional, and with very reasonable pricing. I called and he got me on his schedule, called to ask if he could come a bit early, was prompt, courteous, and conscientious about making sure the job was done correct. I highly recommend him. Thanks Steve

Dean is absolutely incredible - he's very knowledgeable, clear, and great with referrals if he is unable to help himself. He diagnoses problems very quickly and is very professional. Highly recommend him!

my bathroom exhaust fan/light in the shower crapped out. I bought a new fan and Will installed it for me. Very personable and friendly service!

on time and completed the job as required at a very reasonable price.

I had a bad valve on my water heater, and it was leaking. I called and they came and charged me a large fee for the repair, but I was stuck, and they charge you to come out so I proceeded. At completion they offered 10% off if I joined the monthly service that would include regular furnace inspections, review the sewer, electrical safety inspection and water heater flush seemed reasonable. Since then, I have paid $164 for nothing. I did have a guy come out for an electrical safety inspection and all he did was try and sell me something. So my $50 dollar discount cost me $164.00. I moved and cancelled it but they made sure to collect the money before they cancelled it.

I had a strange experience with this company..
I needed a new hot water tank because mine was old and started leaking.
I went with WES because my neighbor who lives in a townhome similar to mines, said they did a good job and they even pointed out a flaw in how his old water heater system was put in. I thought to myself, I want to try these guys, they notice things that are wrong even if they didn't install it.....
I had about 6-7 different visits from WES with different guys most the time, each time the next tech would badmouth the other...First duo claimed that the original installer did a bad job and they were going to do the install right. Well, they arrived two hours late, I had to leave my door unlocked to let them in while I went to work already late. They call me to tell me they're all done but there's discrepancy about whether they had replaced one on my circulating pumps ( they said it needed to be replaced based simply on the noise they heard, no inspection, and part costed 500) ( air/dirt can also cause noises but they went straight to must replace) AND their golden boy plumber, Russ, left the main hose from my washing machine out. I got to find out when I washed an extra load of clothes and my floor was flooded. (LAME LAME LAME)
Now, all should be better now and I should have a fancy high end hot water tank and having glorious hot water showers, right? WRONG.
My hot water got less and less until my family and I had to take cold showers. :'-( WES came by for the 4th, 5th? time and this time they say it's the check valve, and that this tech ( not golden boy) said, well, I would have changed it if I did the install..wtf?? But then he says its possibly my shower valves themselves and he could go change those first and see. ( more $$) but I'm thinking to myself, dude, I have no hot water coming out of nothing, not just my showers. Also, I still hear that noise that they supposedly fixed by replacing one of the pumps, this tech Todd, says it's because the OTHER pump needs to be replaced now, too. ( say wha???) SO, I send him away and contact a few other plumbers about my situation and they all say, tell WES, I bought an expensive hot water tank from you, I want hot water, fix it.
I email the manager, Steve, and he sends out golden boy and he replaces the check valve and knock on wood, I have had hot water for about two weeks now.

I give two stars because Steve is an excellent communicator, he took the $500 off the supposed replaced circulating pump, and 20 % off my bill but hot damn, this was a complete headache circus and I wasted so much of my time, days off, and have lost so much faith in humankind. I feel like they pray on those that don't know better and that's just not ok.

I preface this review by saying that this company did some good work last year that was not reviewed and that is why they got two stars.

I called these guys out to do a sketch of a septic system before a sale.   During this they found a broken pipe 6 feet from the tank.  They had to call an estimator in and I got bad news that the drain fields were no good and I would need a whole new system.   The guy gave a ballpark estimate of at least $30k if we were lucky.   I got a referral for a no bs honest local guy who did tests on the field and system.   The fields and tank were fine and he could repair the pipe for $800.  He stated he would use this system with no worries for another 20-25 years.   We got it all fixed up and it works great.  

Make sure to get another opinion for any big jobs.

We installed a heat pump from them about 10years ago and ever since we have done annual maintenance with them, not even checking other places because we believed that they would do their job right. We have been paying over $500 annually for just maintenance of heat pump, tankless water heater. This year, the heat pump broke (there was a leak), and we asked them to come out. They charged $1400 for the maintenance service, then returned to detect the leak in the heat pump that they charged $600 additional. Then they gave us two different options. One with brand new heat pump with the cost of $8000 or two with the repair with the cost of $4400.  When we felt that they are over charging, we looked around other places finding out both places only charge us less than $2000. I understand it's a hard time for everyone due to covid, but we customer also cannot afford that much, and we wonder why somewhere else has really lower price even for the maintenance. I'd check with home advisor which companies are recommended in the site first.

Full Disclosure: like, perhaps, many of us I slightly expect to get taken to the cleaners by folks that come in to take a look at heating/AC units.  Our A/C crapped out last summer (was throwing the breaker), and we called Black Lion to have them come out and take a look.  They could have very easily come in and claimed that our compressor had shorted out, but that's not what happened.  They came out and diagnosed a problem with a small part of our A/C unit.  A couple hundred bucks later, the unit was up and running again.  I would recommend them to anyone without hesitation, and will be calling them the next time we need heating/AC work done.

Santos saved Christmas! We discovered that water from a burst pipe was gushing in our utility space today, Christmas Eve. We expected to have the water main shut off, and no running water until sometime next week, but Santos came over right away, capped off the pipes with what he had on hand, and took the time to vacuum out as much of the water as he could. We will be able to make Christmas dinner AND wash the dishes. Santos is the best!!!

Paid them 3 times what a furnace should cost. They were done with install and returned when only my mom was home, she let them in to check on it.  They cut a hole in our floor in the hallway for another intake?  3 feet from a huge intake in the wall?  What is shock to come home from work and find a brand new hole cut in your floor of your hallway it was not discussed?  I believe we didn't need a new furnace to begin with and that our old one could have been repaired but they just want to sell you new so they make more money.  Now suddenly our AC don't work, hmmmm.  Don't recommend Black hills at all.

Mark J promised to apply the first unsuccessful visit towards a credit for a toilet replacement and then doubled the price of the toilet replacement!  Unethical, bad business, and treated us with a clear take it or leave it, we couldn't care less attitude.  So they've got our $$$, and we have no toilet and need another plumber who will quote the job and do it.  I do NOT recommend this company.  POST BEACON REVIEW:  Ummm, thanks but you guys did NOT install a toilet, you just took my money and ran and wouldn't respond.  Nice job researching this review for 3 weeks and getting back with a total lie~ and you're right there is another side to the story and yours is just that~ a story!  Even worse business than before.