Description

Heating and Cooling installation. We're ready to help with all your HVAC needs. Scheduling is easy!

HISTORY

Established in 1957.
For over 60 years, homeowners throughout the Puget Sound have come to know Washington Energy Services for the most trusted and best-in-class service for all of their home heating, cooling, water heaters, windows, doors and home solution needs. Our philosophy has won us a best-in-class reputation but that didn't happen overnight. We've earned it along the way by choosing to have the passion to see each project through, to treat your home as our home, and provide guaranteed satisfaction. Our services include heating, cooling, water heaters, windows, energy solutions, doors, and siding for install, service, and repair. When you choose Washington Energy, you are choosing a reliable, experienced partner to take care of you and your home. Find out more at washingtonenergy,com or call 800-398-4663.

ABOUT BUSINESS OWNER

Meet Craig our HVAC Sales Manager! Craig is proud to be a part of the Washington Energy team. He loves improving homes for customers and working with an amazing team that takes so much pride in a job done right!

SERVICES

Reviews

Mary Jo D.

7/27/2020

Loved this service.
Prior to the installation the representative that came to my house was great. He explained everything to me. Not only that but he did not try to sell me a more expensive unit then the one I needed for my small house.

At installation the guys showed up with masks and were polite and considerate. They even made a needed adjustment to my heating system. The supervisor came by to check the progress and suggest a change which I appreciated.

It was an excellent experience. Good service and good people. It is 90 degrees out right now and I am cool and comfortable!

Ric M.

01/01/2023 12:00:00 SA

Customer service falls short.
Contacted WES after Bryant gas furnace stopped working. Had a authorized Bryant dealer install furnace and is still under warranty. Problem was diagnosed as a major part had failed by installing dealership. They ordered part but out of stock entire west coast, no ETA.
Ask WES if they happened to have part in stock, because they are a large dealership. I was prepared to pay them to double check the diagnosis and install the part. But they refused to tell me if they had the part in stock.
They wanted me to pay for a service call then tell me if they had the part or it would need to be back ordered, which would put me where I'm currently at and wasting $175 to $200.
Wouldn't recommend this company.

Krissy T.

11/15/2022

A big thank you to the work crew that completed the new siding installation on our home. Ramon (the team leader), Samuel, and John! Thanks for patiently answering all of our questions with such a high level of professionalism and kindness and doing an outstanding job on the project. A special thank you to John for fixing the light switch for the porch light; going above his required work duties to be so helpful!

moona k.

11/17/2022

Do not use them, at least for heat pumps! They do not perform quality work nor do they sell quality products.

Deb B.

10/05/2022 12:00:00 SA

I contacted Washington Energy this week to request maintenance on the ductless heat pump they installed in 2016. They were out this afternoon, thoroughly inspected and cleaned the unit, patiently answered all my questions and best of all, quickly and efficiently got everything working normally again. I remain delighted with Washington Energy, with the durability and cost effectiveness of my heat pump, and with both Cheryl, the Customer Care Coordinator who assisted me and Cris, my HVAC Service Technician. Excellent service!

Michael J.

9/23/2021

I do NOT recommend Washington Energy Services to anyone looking for a mini split heat pump install in Seattle.

What a headache. To cut a long story short, the HVAC contractors did a terrible install job (3 leaks in the line set, refrigerant lines were connected to the wrong head units) and it took FIVE follow up visits to identify and fix the problem. During this chaos, I got to meet 6 different HVAC guys- only one of them figured it out on the 4th visit.

Worst part is that they kept recharging the refrigerant while there were still leaks in the system; and all of it leaked into the atmosphere. R410A is a powerful greenhouse warming gas that takes decades to decay. I feel terrible..

During the 2 weeks it took to finally get it fixed, management never reached out to me, and the front office scheduling staff were not pleasant to work with. Like, we went with the most expensive bid and I would expect an apology for poor work.

Bottom line: Skip Washington Energy Services, their staff don't know what they're doing and they will end up doing installing wrong.

George B.

08/12/2020 12:00:00 SA

I would not recommend WES for window replacement. Have serious concerns regarding not the windows themselves but the quality of the installation. They had to cut the hardy plank siding to refit the window frames and the cuts were sloppy and needed a ridiculous amount of caulking to seal. One window started leaking within a year and was told that the seal failed because we didn't paint the new frames to protect the caulking. Really? The seal on window properly installed should not depend on a coat of paint. I suspect the windows were not wrapped properly during the installation process and sealed before the new frames were put on. Be prepared to hire hey separate contractor to come out and paint your frames they do not perform this work even though they deem it necessary for proper seal. Very frustrating.

Elizabeth H.

9/30/2022

W.E.S. used to be an honest company but that has evidently changed- at least in the branch that sells & services furnaces. For twenty years I've trusted them and they've done good work on more than one project here at the house. However, two days ago, on a routine furnace-maintenance visit. their tech seriously misinformed me about the state of my furnace. He led me to believe it was malfunctioning (giving off high levels of carbon monoxide) and would need to be replaced. Over the next two days I got new readings from two other companies who found that the furnace was old, but, working just fine, and that if it had been giving off such high levels of CO other measures would have had to be taken immediately. When I reported the 'error' to W.E.S. they sent out a new tech whose reading agreed with the other two companies and he lightly explained that his meter will have to be recalibrated. So one star for good work in other departments - worth more than one; but a minus-several for their furnace division.

Ankit G.

5/20/2020

I had a annual service done for heating and cooling system by Bredan Fisher and he was excellent at it. He not only services the system but also answered all my questions patiently. He was able to troubleshoot few things with heating and root cause it with suggestions on how to keep the system healthy.

He is very knowledgeable and provides a great service. I would recommend Brendan and WES for HVAC services.

Graham M.

5/13/2020

I called to have a hybrid heat pump water heater installed. These folks were great start to finish. I called a few other companies and they were all clueless to the new hybrid tanks. Washington Energy Service knew what I was asking for and clearly had experience. We scheduled and even did price quote over the phone and pics. The covid-19 lockdown complicated install time but they communicated frequently until we could find a mutually agreeable time. They handled permitsx taking old equipment, rebates, everything, it could not have been easier.
The install went great, i could see it was a quality job, done in a few hours. The inpector came yesterday and commented on the excellent install quality. I recommend them as a very professional company with reasonable, if not cheap, pricing.

K. L.

06/10/2020 12:00:00 SA

Stellar service from the quote to the finished product. We had a few things done - our furnace was already set up for A/C, done by WES back in 2008, so we need to finish out the project finally and actually install the outside condenser, the inside A/C set up, and a new condensate pump. While they were doing this, they discovered a problem with our fuse box (that was original to our 1971 home) and gave us a great deal on a new one that Lorin and Bryce just got done installing. Everyone was professional, respectful of our home and yards, fast, thorough and downright fun to work with. The whole project was not cheap - about $16,000 total, but done right and on our time frame, and at the midway point for bids. We would, and will, absolutely use them again!

Carolee C.

06/12/2020 12:00:00 SA

Overall we were happy with both the sale and installation process. We had a somewhat major problem arise when the installers were placing a part of the furnace into the wall of the garage and they hit a water pipe with a nail. Now there was no way for them to know a water pipe was running behind the wall and upon learning they hit the water pipe they immediately turned off the water. They fixed the water pipe which meant opening up the wall. After fixing the water pipe they properly patched the wall. What could have been a huge disaster was quickly addressed. Outside of that issue we were very happy with our experience.

Anna M.

09/08/2020 12:00:00 SA

Washington Energy Services installed AC in my house. It was a decision long in the making but I'm fortunate to have been able to do this.
Martin was my main contact and he was very responsive to my numerous questions. The schedulers made sure I had all the information, including permits, that I needed. The installers were first rate: they showed up as promised, were considerate, and took care with both my house and my time.
We chose this company only slightly based on $ as the 3 companies we contacted were similar in this regard. The final decision was based on the feel we got from our contacts with the 3 companies.

Steve B.

10/19/2020

Had a new fireplace insert and hot water heater installed recently by WES. Everything went pretty well, only hiccup was a part that was stuck at the border for a couple of days. Looking forward to using the new insert as the weather starts to turn colder

Matt E.

5/23/2018

Fantastic experience! WES offers very competitive quotes, high quality materials & workmanship, and a seamless window installation process. We hired them to replace our patio slider, and four picture windows. The installers were very professional & efficient, and they cleaned up well when finished - as if they'd never been there. We are thrilled with the final outcome!

Bill M.

6/20/2019

We are very happy with Washington Energy - your technician was a knowledgeable, genuinely nice person who did an excellent job. He also helped me understand how to clean the flame sensor (which is a must do item as part of routine maintenance helpful for me to know if it gets dirty in the winter season). Past, efficient caring service - who can ask for anything else.

Yuko A.

1/13/2021

We installed a heat pump from them about 10years ago and ever since we have done annual maintenance with them, not even checking other places because we believed that they would do their job right. We have been paying over $500 annually for just maintenance of heat pump, tankless water heater. This year, the heat pump broke (there was a leak), and we asked them to come out. They charged $1400 for the maintenance service, then returned to detect the leak in the heat pump that they charged $600 additional. Then they gave us two different options. One with brand new heat pump with the cost of $8000 or two with the repair with the cost of $4400. When we felt that they are over charging, we looked around other places finding out both places only charge us less than $2000. I understand it's a hard time for everyone due to covid, but we customer also cannot afford that much, and we wonder why somewhere else has really lower price even for the maintenance. I'd check with home advisor which companies are recommended in the site first.

Janet G.

11/03/2020 12:00:00 SA

I recently purchased a Bryant furnace from WA Energy Service and very pleased with the staff and installation. Very polite and professional not to mention fast and hard working! I have always been pleased with their services! Extra thanks to Igor & Ruben. Excellent team.

Gordon C.

2/20/2018

They replaced a water heater. Installers bungled electrical. 6 code violations. All could have been lethal. Their supervisor fixed it. Had I not caught this it would have been more than bad.

Neal S.

11/22/2019

You know, a four-hour time period at which WES is due to arrive is just not acceptable. I waited four hours for them, from 8:00 in the morning to noon. I made a few calls for updates, and all the responses were inaccurate. Could they not say, well, you're not first in line, so it's probably more like 9:00 to noon, or could they not call and say, okay, it's probably going to be an hour from now? I suppose the actual inspection was fine--who knows--but I'm not fond of their lack of concern for people's time.

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