Reign City Electric

Reign City got back to us almost immediately with an availability the next day. Gerry kept us in the loop on our fixture replacements, and when we had the the wrong fixture for our situation he told us what we could do to. He charged us less because we didn't get the second fixture replaced but he did put the other light back up so it wasn't an unusable room. Thanks a ton, really trustworthy, helpful tech and easy experience.

TLDR -- Did zero work after 6 weeks of numerous missed appointments, took our deposit, has not fully refund. Escalating with Venmo to get our money back, filing complaint with Department of Labor + Industries, BBB and considering small claim court. Bottom line: Don't ever pay a penny until the work is done.

What started out like a great deal with a good guy slowly devolved into a long series of missed appointments, excuses and and us having to resort to reaching out to Venmo to get our deposit money back.

We were super hopeful and happy to have found Eugene. Great energy, lowest quote for a 200amp panel upgrade--50% cheaper than the next lowest bid.

However, he began missing his appointments without any notice. We had to reach out to him the morning of to confirm.

1. First time was apparently our fault for scheduling it the day before we had to fly out of town, thinking that it would be a one-day job?...Maybe we thought that because we were told it would be a one day job? OK. Rescheduled. NBD.

2. Second try, Eugene had forgotten to take a measurement of our house for the external metal conduit so now he has to come over to take the measurement. OK...he comes over without a measuring tape. NP, I got one. Rescheduled again.

3. Round three, metal pipe isn't ready/his guy is running behind on a job. Rescheduled again.

4. Round four, his shop got broken in.

At this point, my wife is ready to bail. I'm dumb and naive enough to want to keep working with him. Ultimately, we made the call to move-on and ask for a refund. Eugene agrees. Then over the next several days, he promised us he would drop off a check because he had maxed out his Venmo. Check never came. Eventually, we got him to give half of our deposit back via Zelle.

We continued to support him and wanted him to succeed so my dumbass decides to give him another chance. OK. Back on the schedule.

5. Day of appointment, Eugene says he can't do it bc they're short on people and offers to give the refund back. Bummed, but OK.

Then over the course of the following week, it was promises after promises of us getting the refund. At this point, I'm over it and just want my money back so luckily I had Buyer Protection turned on for the Venmo transaction so currently I'm in the dispute process. I look like an idiot in the eyes of my wife. Mind you, we were already scarred from previous contractors and horror stories from our friends of contractors bailing with thousands of dollars of deposit money. Never thought it would happen to us.

The complicated part of this whole thing is that Eugene seems to try. He doesn't ignore my texts. It would be a lot easier if he was an a-hole, but he's not.

As children of refugees and small business owners ourselves, we have an abundant amount of empathy for Eugene trying make it in this industry as a minority. It aint easy but it doesn't negate the failures we outlined above--like not returning money owe, that's called theft. We hope he gets his things together or able to get the help he desperately needs.

Having said all that, we do take the necessary steps to keep contractors accountable, including litigation. We don't enjoy the process but unfortunately, it's a last resort measure that is sometimes needed.

I'm not one to leave reviews, but my experience with Eugene was such a nightmare and I'm hoping I can steer others clear of the headache. In short, this man is a liar and a poor communicator.

I reached out to Eugene with a simple 40-min job installation. I was in his schedule about 5 times before I finally got him through the door. There was always an excuse, whether it be delays in a job the day before, oversleeping, or as serious as family medical emergencies. At first I believed the more serious excuses and tried to stay patient. When he finally arrived for the job about a week after the initial scheduling, he changed his story multiple times to avoid completing the simple job that day, clearly rushing to his next appointment in his signature overbooked schedule. When he promised his return the next day... another emergency. His car broke down. He sent a video and it seemed plausible, but his communication once again broke down, with no word for the rest of the day. When we finally rescheduled he said that his dry wall repair guy, Patrick Laulu (great guy, would refer), would do the follow-up job for free as a favor to Eugene. Supposedly Patrick's car had broken down that day, and now Eugene was giving him rides around town. As a thank you to Eugene, he was going to do my small job for free. I figured, great, Eugene realizes what a headache this has been and is trying to make it right. The next day, Eugene shows up, no Patrick. He claims that when he went to Patrick's house to pick him up for the day, Patrick never answered the front door (and that's why he was an hour late to the job). Eugene finally does the job and leaves. Patrick comes back later that day and half way through the job I find out that not only did Eugene make up the entire story of Patrick's car breaking down and Eugene swinging by his house earlier that day, he also has no knowledge of this supposed deal of free dry walling. Of course Eugene never picks up his phone when I call for an explanation, instead texting that he's at a family event and can only text. Then of course, Eugene never texts back.

This is not a good guy. Maybe he takes bigger jobs more seriously, but I'd never recommend him. There's gotta be electricians with better character. Good riddance.

Just check all their violations on the Department of Labor and Industry website. Took our condominium project over a year to get two circuit panels replaced. Had to get both Mountlake Terrace inspectors and the Department of Labor involved. The owner isn't even a licensed electriction! We never heard so many excuses as to why they wouldn't show up for scheduled appointments. Do yourself a favor and move along to another company. AND make sure you lookup anyone you're thinking of using first on the D&L website.

I called Reign City because I had a space heater that wasn't working in a rental unit I own.   I call them 10/26.   Supposed to be there next day.  Doesn't show up.  Reschedule for the next monday.  Shows up, but says there's nothing wrong with the unit.  I get charged $331 for no service, and the tenant calls the next day to tell me heater is still not working.  

So I order a replacement unit and call to see if they can install.  (I guess I'm a glutton for punishment.)   They come back out, install the unit which is an EXACT MATCH for the hole in the wall.  

These geniuses install it upside down (in spite of the unit being clearly labeled TOP), and don't do any shimming to make it fit the existing hole. (see photo for what passes for acceptable work)

I get charged another $303.  

When I inspect the work, I'm pissed.  I've paid over $600 for shoddy install.  I call Eugene to complain.   He offers to redo the work, and a $150 refund.  I passed on the rework - but said, yeah send me a refund.

You know what's next - never sent the refund.

Avoid at all costs.

I had two flush mount fixtures that were acting up - I figured loose wiring. Called Reign City Electrics and the guys came out 30 min later. Checked all my stuff - diagnosed my problem, relocated some fixtures so I didn't have to replace everything to make them match, then headed to the depot to buy replacements. He texted me pictures of options, I bought - came back and he installed. BOOM. Easy easy easy. They were very nice and polite and did a great job.
I don't know how pricing compares to others - I was fairly charged for the service call, plus the cost of my fixtures. I'd call them again if I needed more electrical work.

Used Reign City Electric to do some repairs/install at my home on 5/27, one of which a vanity light was not working. They fixed it at the time. But now not 3 wks later the light is again not working. I called this morning only to get voicemail which said to get a faster response send them a text which I did and later when there was no response I called the number and left a voicemail and still unable to speak to someone. I guess they don't stand behind their work. DON'T WASTE YOU TIME WITH THEM. EUGENE IS THE MOST UNPROFESSIONAL PERSON IVE EVER HAD TO DEAL WITH. WONT ANSWER YOU CALLS OR TEXT THEN WHEN HE FINALLY DOES HAS EXCUSES AFTER EXCUSES AND THEN TOLD ME NEVER TO CALL OR TEXT AGAIN. Then starts texting me that he WONT come out because I was angry to him on the phone because I was unable to get hold of him yesterday and the he just continues to lie about everything

It was never recommended to replace the light !! He just put it back up and said it was fixed.  MORE OF YOUR LIES !! You are unprofessional and THE CUSTOMER IS NEVER RIGHT ACCORDING TO YOU AND YOUR TIME IS FAR MORE IMPORTANT THAN YOUR CUSTOMER   I Need to check my email not deal with an unhappy customer. And instead of referring to me by my name you kept calling me
J. Again unprofessional !!

Then after telling me not to contact him he keeps texting me. Told me to let it go harassing me more.

Finally had to block his number on my phone to stop his harassing texts

Missed appointment, rescheduled again, 0 organization keeps forgetting who i am, false promises about the permit after tons of reminders. Then, After months, i scheduled the permit inspection myself, and the inspector failed their work!! They installed the wrong thing. Now i need to find another electrician to fix this. Avoid them at all cost.

Summary: Didn't show up 4 times, ghosted us after taking a deposit.

First quote: Didn't show up, claimed his truck got broken into.

Second quote: Finally showed up the second appointment, gave a quote much lower than the others. Even offered to dig the trench needed in our yard for $500.

First appointment: It snowed on the weekend, so claimed that he was behind on jobs. Moved our Monday appointment to Saturday.

Second appointment: Eugene's son was in a car accident. Sent us a bunch of pictures of the accident. (We found this weird)

Third appointment: No show. Can't start work because he can't pull a permit on a weekend. We had specifically brought up this issue during the week before.

Fourth appointment (Monday - we even took day off work): Claims he bought materials and needed a deposit. We paid ~$1000. No one shows up. Stops answering texts, phone calls, etc.

Thankfully we had used Paypal to pay him, and were able to do a chargeback.

Hired Reign City to remove knob and tube wiring from our home.  

Received multiple texts to pay invoices which were not mine.  Also sent incorrect invoices via email.  This company is in DESPERATE need of an office manager.

The 3 day project took longer than planned, the crew disappeared over the 3 day weekend with no warning, leaving the project unfinished for days with no one to contact.  Upon completion of the project, they failed to schedule an inspection, and have ghosted me ever since.  ZERO response to phone calls, emails and text.  The city said no permit was ever filed and no inspection requested.

I hired Reign City Electric to replace my electric panel and install a wall heater. They were initially responsive during the estimate process, so I hired them.

We scheduled a time for them to come do the work, and they were a no show. The owner said they forgot to put it on the calendar.

We scheduled a new time for them to come and when they arrived, they said they couldn't start the job at 10am and needed more time. It didn't make sense why they would schedule something at 10am, but then arrive only to say they couldn't do it.

Eventually, they finally completed the job. But a week or so later, our lights started flickering. I've been calling and texting for 3+ weeks to no response. Today, our lights completely went out on one level of our home. We've continued to call and text multiple numbers, but have not heard anything back.

I would avoid this company at all costs due to their unreliability in scheduling, unresponsiveness, and low quality of work.

Eugene stood me up twice -no call, no show for a quote to replace an electrical panel. First he agreed to come by 2/20 but didn't call or show up so I texted him the following day to inquire. He apologized so I gave him another chance. We were scheduled for 2/23 and again no call, no show. Today is 2/25 and I have yet to hear from Eugene. Neither his skill level nor his experience matter if he chooses not to respect a potential customer's time by blowing them off and behaving as if my time is somehow not valuable. Super rude and F'd up.

Had scheduled a facetime call for 8/27 at 8:30 am with Eugene but no one ever contacted me. I tried calling but the no one answered and the mailbox was full. I reached out to the person who scheduled the appointment and they said they don't work weekends and to contact the owner (which I tired) and that he probably just got busy. Unfortunately, these people are unreliable. Will be looking elsewhere.

Edited to respond: It is not my job to know that it was dispatch's first day on the job. If that's the case, then teach them better. I did my due diligence before posting a review. I called but the VM was full. I reached out to an employee but they said they didn't work on the weekends. What is a customer supposed to do? Wait around and see what the problem was? That's not a good business model. You have to take the good review with the bad. Own up to your mistake without making excuses and trying guilt a customer. Learn from it and move on.

Most of the wires in my new apartment were exposed, and I wanted them replaced. After researching companies that provided the service, I settled on this one, and I was very pleased. I hired Reign City Electrics to rewire my new apartment and was generally pleased with the service I received. Throughout the entire process, the team was professional, efficient, and communicative. They explained the entire process to me and kept me updated on their progress at all times. The work was finished on time and to a high standard. The crew was very neat and clean with their work, and they cleaned up after themselves.

I did, however, have a few minor issues with the service. Some of the wire connections were not as secure as I would have preferred, but the team was happy to return and fix them. Furthermore, the cost was slightly higher than I had anticipated, but I understand that the quality of work and materials used has a price.

Despite these minor issues, I would recommend them to anyone in need of electrical services. They are a trustworthy, professional, and efficient business that takes pride in their work. For their professional service and high-quality work, I would give them four stars.

Got an almost immediate response. My info was sent to Eugene who called.

I need a new ground wire run for a new water heater.

2 guys showed up. Looked at job and left for Home Depot to get wire. The return and in 15 minutes walking out.

How was it? I asked and as walking out I get a all good new ground installed!

I go check and no new ground was installed and they stole a $70 flashlight. I called Eugene who said worker had already quit and he didn't think he took the flashlight. He felt his guys did the job and he would get back to me. 2 weeks later writing this review...

In the end No new ground was run, I had to have a new electrician come out to do the job.

Eugene owner took 0% responsibility . I was not charged.

It is a pleasure experience to work with Reign City Electric. We rescheduled once and got my car charging outlet (NEMA 14-50) installed within a week of my request. The installation in professional and fast (about 2 hours). Will recommend to my friends.

Eugene (the owner) came to my house, told me he would rewire it, and that he only needed 1/2 the money up front. He then took 10,000$ from me, never returned and stopped responding to calls and texts. This company is a scam.

Tagline: Unfinished work, lies, making a mess, obnoxious communications, job without permit, more lies and have I mentioned making a mess?

When Eugene, the owner called me back about my project, I told him that I already have a bid for this job.  He offered to undercut the other contractor by $500.  Then he has personally inspected the work site and confirmed his price verbally and in writing.  However, already after the starting the job, he started negotiating for a higher price, claiming that he hasn't accounted for something when bidding.  Effectively he's been twisting my arms, holding the project hostage and cheating not only me, but also the contractor whom he's underbid.

Also, the job that he estimated to take a day, took 3 days, delaying the project further.  The delay wasn't not because of it's complexity, but because his employees were late by several hours, and didn't come with the required tools and materials, so they had to come back.

The electricians did an ALMOST competent job, but it wasn't good enough to pass the inspection.  After city inspector requested corrections, the Reign city has never came back to finish the job.  After waiting for them in vain for several days, I had to pay other electrician to do the fixes - couldn't delay the project any further.

That's not all.  Eugene has lied to me verbally and in writing that he got the permit before starting the job.  The permit for which I have paid, by the way.  Then, for many days, using many pretexts he wouldn't be sending me the promised copy of the permit.  But in reality, as I found from city records, he only got the permit several days AFTER the job was already done, only the day when I assertively pressed him to produce the permit and schedule the inspection.  I actually had to contact my attorney about the whole situation, and he found that Eugene already has 7 violations on his license for doing the work without permit - and these are only the times when he was caught and reported.  I'll make sure to add an 8th violation to his file.

Lastly, his guys made a mess out of the house.  They had a messy job to do, it's understandable, but they made the mess of the whole house, not just the area where they worked.  They haven't used dust barriers, no drop cloths, they even showed up to job without garbage bags - three days in a row.  The mess was horrendous.  And that's not all - several weeks after, when inspecting my crawlspace, I found that Eugene's electricians blasted open the hatch door leading outside, under the deck, and just left it open - a 2'x2' hole, exposing my house to invasion of all sorts of critters.  And that's not all.  When removing the hatch, which by the way was entirely unnecessary, they didn't just accurately stashed it by the side of the house, no - they've thrown it into the dirt, where it soaked moisture for weeks, until I found it.  By that time, the hatch has expanded due to the moisture and would no longer fit the opening, and I had to do additional work to refit it.

And that's not all, but I think it's enough to give you an idea...

I tried to get a quote with this business on 11/22/22 for a home EV charger station and scheduled a FaceTime estimate on 11/23 morning. Eugene said he was on vacation, so after the assessment, I decided to go with this company and he arranged to send an electrician to do the installation on 11/29 9:30am-12:30pm. However, i didn't get any confirmation or invoice, so I reached out to Eugene on 11/28 morning to get a confirmation. He said he is behind schedule and will contact me by the late afternoon. I need to arrange my work schedule with my company, so I prefer to know it at least the day prior to the project. By 6pm on 11/28, I still did not hear anything from Eugene, so I left him a SMS and iMessage to ask if the electrician will still come on 11/29 or not. At 1:27pm on 11/29 (4 hours passed the supposed project time), I still get no response by this company. I think this company is very bad in communication and not have business etiquette, at least tell me if they need to reschedule, or if they can take this project or not. I decided to cancel the appointment and warn any customers if you are looking for an ethical company that will honor the customers' time.

Reign City is now my go-to electrician.   Eugene was responsive, provided a fair quote and scheduling was easy and timely.  The Reign City team arrived on time, were friendly, knowledgeable and efficient.  I highly recommend Reign City.

I want to commend Perez (he indicated he went by his last name) for his fantastic service.

We had a garage GFI breaker that was tripping regularly. I thought this may have been that we were overloading the service for the garage with a new freezer we had. I'd also asked him to check a fluorescent light we had that wasn't working despite me changing the bulbs.

He came on time and evaluated the issue when he noticed that the fluorescent light was leaking from the ballast. He opened the light enclosure and we discovered the ballast had melted inside and the wiring had burned. So, it was constantly shorting and tripping the breaker.

He removed it and terminated the wiring at the J BOX.

Would definitely recommend again (this was in November of 21'). The only thing that I felt could be improved was the initial response time from Eugene, but I imagine running a business you can only do so much to get back to everyone.

Beware of Reign City Electric.  After the city inspector made some notes, Eugene sent out an electrician, who admitted he was not licensed in the State of WA.  Check the Dept of L&I website, and you will see all of the violations and the fact that his contractors license was suspended on 03/15/23.

I had two bathroom vent fans installed by Reign. Not only did they come back with the most competitive quotes, but they were one of the few companies who were also willing to install the ducting to vents in my roof, which is a major pain due to needing to crawl in the attic space.
Roberto was on time, completed the job without issue.  He had to cut a larger hole in the drywall to fit the new fans, and did so without needing to make any drywall repairs.
Final note - Reign's customer service is really good.  Kassidy, the office manager is on top of things with schedule changes and follow-ups.

We just moved into an older house and needed a faster charger added for our EV. We used Yelp to gather estimates. The estimates received varied considerably, some ranging into several thousand dollars to install a single NEMA 6-50 receptacle in my garage. Reign City's estimate was the lowest at ~650 bucks. They came out within two days to confirm the estimate, and the actual work was completed a week later. I was really impressed by the speed  that Reign City moved, especially when you compare them to other electricians in the area. It took me longer to get an estimate from other electricians than it took Reign City to estimate & complete the work.  

In terms of quality, Reign City did a flawless job. You can see the quality of this work in the pictures I've uploaded. The receptacle was installed with high quality materials & is completely flush with the wall. They used a 60-amp breaker and plug, and the charging speeds I see are consistent with that.  I also decided to have a few fans installed. The fan electrical boxes were installed on studs with high quality materials. I was able to mount both fans onto them without issue.

Overall, 5/5. They were fast, efficient, and did great work. Strongly recommended if you have electrical work.

I am renting in West Seattle and needed a Tesla 50amp plug.

I noticed the good Yelp reviews and decided to give Reign City a call.

I told them that my landlord was an entitled asshole, who made it clear that they didn't want to see any trashy cables or holes in his fence.

They took this to heart, and the job came out looking spectacular. Just a short piece of conduit on the outside of the building. They ran the cable under some rocks across the sidewalk, then bored a hole in the concrete. Then they ran about 25' of conduit down to the parking spot.

The job was completed on time and with a fair price. Eugene and his team were easy and efficient to deal with.

I looked at these reviews because I was just about to give Reign City another shot.  I just changed my mind.

I had Eugene personally come out to my house over 2 years ago.  He was friendly with a very jovial personality.   My husband and I liked him.  He checked out the issue which was not an emergency and could wait.  Gave me a quote and said he'd schedule his best tech to come back the next day to do the job.  No one showed.  I called and he said someone would come the next day, which would be our 3rd day of interaction.  Again, no one came.  I texted and called again to no avail.  On about day 6, I heard from Eugene.  Family tragedy.  I understood that.  He said he'd reach out in another week after this passed.  I went with that.  I waited then I reached out in maybe 3 weeks and heard back from him.  He said he would personally come the next day. Yay,  I was on the schedule!  Unfortunately, I am still waiting.  Not even a phone call or response to my next messages ever again.  

I have to say that I was specifically searching for minority owned electricians which is a few and far between thing in the PNW.  I also want to say that I did not want to write this review and have been struggling with putting this experience on Yelp because I didn't want him to receive negative reviews which could hurt his business.  Eugene, I know you read your reviews and I'm sure you'll see this one.  I remember your business had a different name when I used you.  Something like Lightning Bolt I believe?  It was catchy.

You had Excellent reviews back then which is also why I chose to contact you.  These new ones suck and they are hurting your business.  I have a new issue, but the bad reviews are why I'll I will keep looking.  I'm struggling with that too. Why you may ask?  Because Eugene, I want you to succeed!   I want you to turn these negative, 1 star reviews into 5 star kick-ass reviews!  Level-Up, Make it Work, Bring it back, Elevate!!  Flourish, Grow, Out Do, Prosper!!!  Find the top rank and stay there!  

I know life is hard and I know starting a business and making it a success is not easy at all, but please sir, go get it!  I don't even know you like that but I'm pulling for you. A black man who is a trained and certified electrician who is working for himself?  Yes, yes and yes!  You can be 5-star proud of that.  Great follow up, reliability, customer service, and your work can get you back to only 5 star reviews.  I'm really pulling for you.  My apologies if this was harsh.   I wish you great luck!

Had a gfi failure. Communicated with Eugene, who sent someone out right away and fixed. These guys are very nice and easy to deal with. Price is high, but same or slightly less than two other places I called. I highly recommend them for honest, fast and reliable service.

I scheduled an appointment for EV installation was given a date and time, I was expecting the electrician on the day of the appointment and received a text an hour before to let me know he was not going to make it that I had to call Kassidy to reschedule. I called Kassidy (I guess she is the secretary/assistant?) and she gave me an appointment for the following week, once again on the day of the appointment no one showed up. I called to ask and Kassidy told me she did not find anything on the schedule under my name, because this was the second time I was getting dismissed I told her I wanted my money back. At that point I didn't trust someone would show up even though I had already paid in full. She told me she needed to call me back to figure out why I was not on the system, I told her I was no interested any longer because I was in a rush to hire someone so I could just get a refund. She was very offended (not sure why) and started screaming at me, telling me I was causing her stress and most of the things she was yelling I couldn't really understand because of how upset she was. She then proceeds to send me text messages saying I was rude and she was not going to be treated that way and was causing her stress. It was a very bizarre and weird conversation but very unprofessional. First because my appointment was canceled last minute, second because my second appointment was not even on the system and third because this person called Kassidy who has no customer service experience at all. Not nice, very rude and unstable by the way she was screaming and the things she was saying. Kassidy told me to talk to the owner directly so I asked for the phone number for which she responded with look it up yourself. Nothing against the owner which by the way was helpful and apologetic but still it was a very odd situation which makes you think this is a sketchy business and they want to steal your money. Please please please DO NOT pay in advance! It will be very hard getting the service done that way. I made the mistake of trusting and paying in full, most businesses require a deposit only. Be careful with this lady, she has a hard time being nice to customers and has no empathy towards customer's situations and won't help you.

Update: I got a call from Eugene asking me to take down the review, I told him no because of the many inconveniences and the way I was treated by his staff member. He never assumed responsibility for the actions of Kassidy and went on and on that she just had a baby and was dealing with too much. Completely understand that part but that doesn't give her the right to yell and be disrespectful, if she just had a baby and is having a hard time she shouldn't be working and instead taking time off. His reply just confirms the fact that he is again not assuming responsibility and keeps justifying the actions of this person. When you call twice and you are told your appointment was rescheduled and then that rescheduled appointment didn't exist because they couldn't find me on the system yes the first thought is oh wow this was a scam especially when I asked Kassidy for a refund and she hanged up on me. The invoice I was sent was specifically for the total amount, there was no option for partial payment or deposit and I was told very clearly I had to pay so I could get confirmation of appointment. I was sent an invoice by text message which I proceeded to pay, but again the owner is blaming me for my mistake?. Like I told you Eugene, you need to deal with the consequences of your actions and your staff's actions. I also read a few reviews about you using your minority card and it's true, he said that to me too. Good luck and hope no one experiences what I experienced with this company.

Reign City Electric responded quickly for the quote and was available within a reasonable time to help replace two light fixtures that we needed help with.  Very professional and conscious of our needs by asking relevant questions on the installation; appreciated this much.  I will hire them again.

We had an appt for a certain time, they were to contact me. I ended contacted them. Gave them a pass. We were scheduled to do another contact when I had my person there to put in the lighting. Contacted them in the morning and never contacted me back. So I moved on

Our recessed lights randomly went out so we called Reign City wanting to support a local small business. Eugene was quick to respond and had someone at our house in a few hours to eval the problem and had out lights fixed the same day. He was very involved the whole process. Invoicing was simple and payment a breeze. They were able to fixed some not to code wiring quickly which is great when you have a busy schedule and kids!

It seems like you listened to good advice and removed all your comments from this review and left what's convenient to you. You should leave your comments up so people can judge your character and company.! I haven't removed any of my comments - I'm leaving them here untouched so people can make their own judgement. You, on the contrary, keep removing and changing your comments to fit your narrative.

I'm done with this non-sense. You're the one losing not me. This is your business and you keep making it worse. I already have my project in motion so stop digging. Get a PR company - another free advice.

Clearly your response shows how out of sync you are with reality. Rude is bombarding me with multiple calls within seconds from each other and sending me text after text. Never occurred to you that I was busy on a Saturday; attending my daughter's competition while you were trying to save your reputation? Clearly not - your sense of urgency didn't match mine and, for the record, I'm the customer in this situation in case you've forgotten. It doesn't matter if you provided and estimate or a service, I was still your customer so really not sure what you're even talking about as it doesn't make any sense.

Customer service advice for you so next time you know how to properly solve a similar situation + I'm doing it for free. Rather than harassing me with calls/texts demanding my attention when I didn't have to give it to you, you could have just send a text or email saying:

Luis,

Just got back in town. So sorry about the situation as my assistant just went through an unforeseen personal matter that prevented us from getting back to you in response to your project.

If you don't mind, would you have 10 minutes to connect with me? Let me know what's convenient to you. Just want to personally make this up to you as your experience is important to me as the owner of the company.

This would have made all the difference in the world. That's proper customer service and I would've gladly gotten back to you and easily sort things out. On the contrary, you just decided to post a tragedy on Yelp and proceeded to disrupt my entire weekend with your calls/texts and verbal abuse. Hope you now see where things went wrong - your intentions may have been right but your delivery was appalling. This is a close chapter.

To add insult to injury, Eugene (the owner) has been harassing me all weekend demanding I remove this review. Using a tragedy to leverage empathy and protect his business and revenue. Lecturing me with hypocrisy and false equivalence to make me feel guilty as a customer for his own benefit. Truly shameful! Even after he confirmed that he won't be harassing me with more texts, he continued to text me making the situation worse. Will be reporting this company to the BBB as this is unacceptable and no customer should be threatened and/or harassed.

ME (FRIDAY 2/4 @ 12:04 PM) - No response from the owner yet!

Hello Eugene - reaching out to you to share my poor experience with your company. Below is the text exchange with your assistant. I was scheduled today from 8-12pm for a technician to help me assess my project and get things in motion. Followed up this morning and still no answer. It's really unfortunate for clients to be treated this way. A total disrespect of my time.

ME (SUNDAY 2/2 @ 6:51 PM)
Hello - this is Luis. Here's the info you requested to add me to the morning schedule for Friday 2/4.

Address: [hidden] - Seattle, WA
Email: [hidden]
Phone #: [hidden]

Let me know if you need anything else. Thanks!

COMPANY REP (SUNDAY 2/2 @ 6:52 PM)
Ok cool I'm putting you in the schedule now for Friday morning block and one of our technicians will contact you an hour before he arrives

ME (FRIDAY 2/4 @ 8:47 AM)
Hello! Just wanted to confirm if we're still good for today. Thanks!

ME (FRIDAY 2/4 @ 11:58 AM)
Seems like I need to find another company for this project. No call from anyone and the window you gave me was 8-12pm today. Thank you for wasting my time.

Total silence from both the company rep and the owner. Companies that treat customers this way should not be in business

I had some flickering lights and Mike from Reign City came out and carefully diagnosed the situation and gave me some good advice about a couple of other electrical issues. A week later, I had a breaker switch go out and James and Andy came out and provided speedy, knowledgeable, and friendly service.  I appreciated all three technicians' courteous and informative communication and would use Reign City again.

Eugene's team did great work to add a bunch of outlets and run a circuit for an induction range. They were very reasonably priced and the work was high quality. The electricians who came out were polite and efficient.

We had flickering / no lights in one room and assume the problem was wiring..one room affected multiple rooms at our house!! We weren't sure what the cause was and we didn't want to chance it ourselves with no electrical knowledge. Contacted Eugene and the team for help! There was some scheduling issues but it was no biggie since it was totally understandable with all the workload that Eugene and his team have to go thru and we weren't in a rush at all. Once the electrician arrived. they were able to pinpoint the problem while also explaining the cause and solution for us in a very yet easy detailed matter. The work was done in a timely manner and also had a great conversation with our electrician who helped. I would definitely contact Eugene and the team again for any future work if needed!

Thanks a bunch!

We were having extremely bad electrical issues and Reign City got their technicians out same day.  Very professional and friendly customer service.  I felt very comfortable that they were experienced at what they were doing.  Their pricing were very reasonable. I will recommend to my friends and family.  I will be using Reign  City in any future electrical issues.

I showed up at my appointment ahead of time.  No estimator came.  I called office and office said she will call estimator.
Owner called back and apologized, as owner had sent estimator to another job.  
Owner said he had called in the morning but never left message.  
I said I will wait for owner.  It takes 40 minutes to go to job site, so I would rather wait than leave and return.  Owner said it would take him 1-1/2 hours to come, and declined.
Owners apologized, but I wasted 1.5 hours.

Our hot tub had been installed over a year ago and recently the guy who was cleaning our hot tub told us he noticed some exposed wire underground. It seems that the electrician had hidden some wires underground, completely exposed which could have been a huge problem!

Eugene had his team come out immediately and fix it. Considering how difficult it is to get technicians out lately, we really appreciated him and his team coming through so quickly and solving the problem. Thank you!

Reign City did two jobs for us in the last 1-2 years. They've had fair pricing (we always seek multiple bids) and have been responsive and on-time. So far so good on the quality of the work-- I'm not an expert on electrician systems or home remodeling, but everything seems to have been done properly with no need for follow-up. Eugene has a good, concise way of explaining the work or providing context or suggestions when needed, without overwhelming you with information.

Eugene replaced an outlet that was damaged in a small electrical fire in my home. Earlier, Jose fixed an issue with our upstairs bedroom lights and ceiling fan, related to some improper wiring that was done before we owned the house.

Highly recommend this company for any of your needs. No need to look further than this post. Definitely helped me in my time of need and went above and beyond.

All of the outlets and lights in our main bedroom randomly stopped working, so we called Reign City Electric for help. The owner was so friendly and sent someone out that same day! The electrician was also very friendly, and was respectful of our space. He was in and out in less than hour-- and resolved the issue! We are so grateful. We will definitely call Reign City Electric again in the future.

Asked for service back in July. Seemed like a good dude and had great reviews on yelp. Only completed two out of the 4 tasks that I paid for. It's been almost 6 months and I have left multiple voice messages and text messages asking for my refund back. He's good at telling stories about what happened and saying he'll drop off a check, but he hasn't followed thru. I am hoping he will see this review and reach out and refund the outstanding balance back like he did in the previous reviews. Otherwise, I'll have to go to small claims court for this

Eugene and his team were a pleasure to work with. We recently bought a house and needed ceiling lights installed in multiple rooms where wiring didn't previously exist and several outdoor outlets installed.

We did have some scheduling issues, but I was given enough notice each time and they were prompt and on time when they did come.

The work was done in a timely manner and truly looks great. The pricing was very competitive and I would definitely contact Eugene and his team again for any future work.

I work for a different contractor and had a customer who desperately needed service but we technically couldn't help. I called about ten places looking for someone who would accommodate and this man called me back 10 minutes after my voice mail.

He not only was completely willing to work with him but was incredibly kind and professional on the phone. I will be recommending people to him in the future. I don't know if anything came of this lead but I appreciated everything about the way he handled my request. 10/10

My husband and I had a very strict timeline as I am pregnant and we were renovating a bedroom to be a nursery. To make a long story short this was not the easiest work to do since our house was built in the 1930's. Eugene responded very timely and was able to get everything resolved for us with his team in just a few days time. I really appreciate your team making sure to get this resolved for us as soon as possible and before our baby arrives. I would definitely recommend them and plan to hire them again for other work in the future.

Finding a reliable electrician was proving to be super difficult until I got in contact with Eugene. Everything was so smooth, gave me a quote on the spot and was able to get my work scheduled the same week. Mike was my technician and he was fabulous!! Highly recommend and have already referred this company to my friends. I got a 240v outlet installed and they also fixed a few of my smart plugs/ random house electrical work. Worked so clean and quick!

Eugene and his crew are fantastic!  I've relied on Reign City for all my electrical needs this year - both in my rental properties as well as my primary residence.  Newer homes just aren't built as well as they used to be so I'm grateful for having a go-to electrician I can call when random builder-installed problems arise and the home builder is not around.

- Work was done to fix basic light fixtures but slower and more expensive than expected. Some things not finished. Prob depends on which tech you get.
- If something goes wrong, watch out. Strong language was used to show how I was wrong. Freq mention of the Lord and minority used to get their way.
- Scheduling was difficult. Couple of times no one showed.
- Reign removes negative reviews by offering money. All the positive reviews don't present complete picture.

Only work with these folks if your job is small and if things are likely to go well.

Called Eugene to install a light fixture and a switch. After using video call to survey the area and getting an estimate a week ago we confirmed the appointment.

On the day of the appointment he did not show up and is not returning texts. When i finally got through to him on the phone he said he accidentally deleted the texts and had nothing on the calendar for me.

Now I need to reschedule the painter and the drywall guys because we need to find another electrician to install a light. Do you really want to trust someone that can't work a phone with the electrical work in your house?

First to give me a quote, really great price, and arrived the next day to fix my electrical problem.

I am a real estate broker and needed an electrician to take care of a conduit that was not connected properly to the circuit breaker. The Reign City was connected with ease and they came out the same day and took care of the issue. They also thoroughly checked all the wires to see if there was any other issues. I would be calling them again in the future for any other electrical work. It's hard to find good and honest people these days and I am glad I got to know these guys.

Incredibly, the folks at Reign City helped me solve my electrical problem--for free. I described how a bunch of kitchen outlets kept failing, and how I thought the GFI outlet might be the problem. Only one way to find out: replace it.  Only one problem: simple as it is, I'd never replaced one before. Solution: Reign City led me through it over the phone.

With the new GFI in place, the circuit kept popping. That proved that the old GFI was actually fine... so I could conclude that the  problem was actually with the stove--the only device still connected to an outlet on the circuit. So I got a strong friend to help me move it. As soon as I unplugged the stove, my electrical problems went away.

Result: instead of paying$200 for an electrician to tell me I really wanted an appliance repair person, I was able to find that out at no cost. I also learned a bit more electricity in the process.

I'm hiring Reign City next time I have any residential electrical issue.

It's such a relief when a tradesperson is on time, quotes quickly and finishes the job when they say they will!

We are remodeling our house and I can't count how many times I've have people be extremely unreliable and waist my time. Reign city electric was the exception!

Jose worked on two different projects for us and he did a fantastic job. He was on time everyday and professional. He finished when he said he would and I'm very pleased with the service we got! We have several other electrical improvements we will need to make in our home and I will definitely be reusing Reign City Electric!

I contacted Eugene to address an issue with outlets and switches. He was able to send someone over within 2 business days.  After completing a very thorough assessment, Mustafa identified the root cause of the problem, fix it, and cleaned up all in under 90 minutes. I will definitely be reaching out to Eugene and his team for future electrical needs.

Reign city electric has been out twice for electric work at our house. Both times the technicians were very professional, knowledgeable, and fair. They were able to assess and address the issues quickly. I really appreciate when someone takes pride in their work and doesn't upsell anything either. Good communication with Eugene as well. It can be nerve wracking trying to find a good electrician, I'd recommend to anyone needing electrical work!

I would highly recommend Reign City Electric. Eugene and his crew were very responsive. They completed the work in time and did a great job with all of the light fixtures they installed.

We had a circuit installed for a new garbage disposal.  The electrician was polite and respectful.  He was easy to have in my home.  The work was completed on schedule and I am very satisfied.

Highly recommend Reign City!  Quick reply via Yelp, sent technician out within a day and he fixed our outage and showed me some stuff on my
Breaker panel.  Very friendly, prompt, and helpful! I will definitely call Them again!

I contracted them to install 3 ceiling fans.  They were wired up and ran perfectly.  The guys were friendly and super neat.  When they left it was immaculate.  I would definitely hire them again.

In the middle of a full kitchen remodel I discovered some antiquated electro work. On a Saturday afternoon no less. In order to keep things moving I reached out on Yelp and some folks got back to me with estimates and long lead times. Eugene, owner of Reign City, wrote me with a lower estimate and an immediate opening. He sent out several guys who were all great to work with (I'm DIYing the project.) They added a subpanel, a bunch of new dedicated circuits, cleaned up my existing, and added A/GFCI plus whole-house circuit protection a week earlier for about 10% less than anyone else who was even available. They even cleaned up after themselves and wore booties if they had to access a cleaner part of my home. Importantly, I got to speak directly with Eugene each time I needed to schedule or discuss planning. Altogether I'm very happy with their work and absolutely recommend them. As a DO EVERYTHING MYSELF guy, a recommendation from me for a contractor is incredibly rare.

We had Michael come over and he was great. Installed our EV charger in about an hour and it looks great. They didn't even charge me extra for the outdoor waterproof receptacle. Thank you Michael and Eugene. I would highly recommend Reign City.

We had a couple of lights that needed to be replaced both in the dining room and in our entryway. Our ceilings are 17 foot high so a bit of a challenge for the light replacement.  Eugene and his team were amazing. They went above and beyond in making sure that the old lights were removed carefully the new lights installed.  Everything was cleaned up and the new lights are beautiful.  I would highly recommend them for any of your electrical needs.  I will be calling them out for some future work I need done at my home.  Thank you Eugene, you and your team you are wonderful.

Diana - Kent WA

I found out that I had an old electrical panel board that was out not up to code and posed a fire hazard. I contacted Reign City Electric and Eugene was quick to reply. Due to the house being a rental, I could only have them come in on certain days. Eugene was able to work around my schedule and get the work done the same day. I also had a GFI outlet that had gone bad and they were able to fix the issue in the same trip. This is my second time using Reign City Electric, and they have been great both time.

Technicians were competent and nice

They did reschedule a couple of times but they did inform us on time

We did have a miscommunication as my wife made the arrangement but my phone was used for the actual visit as I work from home, so the invoice was not paid on time as I did not recognize the number when it was sent to me, invoice was immediately paid once the confusion was cleared. I mean confusions like that happen, but there were quite rude and unpleasant about it

So technicians 5 stars
Costumer service 2-3 stars

Averaging 4 stars just because the technicians were super nice

Very nice service and I'm a big texting person rather than calls because I'm a very busy person so it was so nice each time I text they get right back to you within 10 minutes. I called and scheduled last minute for a next day appointment
The next day the guy had got into a car accident and they called me and let me know they would not make it until the next day, but they gave me half off the fee wich I thought was very fair. The gentleman arrived the next day and very nice and informative about what I need to do and I decided to take them up on doing the work for me so I called the boss and scheduled. I was pleasantly surprised that they said they could do it the very next day because if I was to order the parts myself it was going to take over a week to get here. The very next day the guy came and installed the 2 heaters for me and im very pleased with the results. Definitely will use them again for any other projects

The Ring floodlight with camera wasn't working and we needed a wired-in installation.  Reign City responded quickly, was communicative and affordable.  Would certainly recommend and will use again.

Eugene and his team came through quickly and efficiently. The guys installed my new ceiling fan and really thought about aesthetics and what would be best for my space. To me that's great service and doing it well. Will use them again very soon.

This company confirmed an appointment and never responded the day of. Never mentioned a word about rescheduling or canceling. I would give no stars if possible. Very unprofessional and does not deserve rating Yelp has for them as there has been two instances which he does not reply. For transparency, jake is who is at the location we needed fixed and the number of this company is listed at the top of each screenshot. This is the correct company who confirmed appointment but again did not show today!

I have been dying to replace a cheap outdated fixture in this hard to reach area. The guys who installed it were friendly, efficient, and really listened. I'm so happy. I would use them again.

Initially, there were some scheduling/miscommunication  issues.  However, it appears they do work all over the Seattle/Tacoma area, so that may have caused some of the issues. Regardless, the work itself was performed professionally, efficiently, and well.  The electrician was communicative and walked me through the work that needed to get done. I would recommend them to anyone needing any electrical work. I also look forward to working with them on future electrical projects I need performed in my house.

Called this guy for help with a thermostat and it sounded like he was having a bad day. Horrible attitude. I'm skipping this one.

Roger is the best electrician I have ever met, he came to my home to troubleshoot an electrical shortage and within minutes of him arriving he found the bad electrical outlet.
He was knowledgeable, polite, quick, and on time.

This is our third time utilizing Eugene's company.  

Pricing is straight forward, communication is excellent and quality of work is wonderful.  His employees are hard working and always use analytical thinking when solving issues, which is much appreciated.

We definitely recommend Reign City Electric and hope you choose to give business to a wonderful local company that truly deserves a 5-star rating.

Eugene, answered my text right away. We set up a time for a FaceTime call so he could see my project. He had someone here within the next hour. The price was reasonable that he quoted.  So happy that I reached out to him. I highly recommend his company!

They got back to us right away, got us on schedule quickly, and did a great job. We were on a tight deadline, so it was crucial that we got someone there right away. Reign City proved to be reliable and skilled, and very easy to work with. We will be calling for future projects. Thanks so much!

Found Reign City Electric through Yelp. Everything from beginning to end was simple and easy. I received feedback from Reign City Electric quickly after I reached out for a quote and was able to get someone over in a few short days to assess the project.

The assessment was brief and they were able to get someone out to me immediately in the same day to help install an electric outlet for my washer. The gentleman who came by to install the outlet only needed 15 - 20 minutes to complete the installation. I am grateful that the process was so smooth and much less intimidating than I originally thought.

Unfortunately, Eugene was not responsive to his commitment to his initial appointment date/time.  He canceled the first appointment on the day of, suggesting the next day.   I did not hear back after I said OK, and only got a response after repeated texts to his number.  He said that he couldn't do that appointment date either and suggested the following day which again I agreed upon.  The day arrived, and no follow up text or call for the appointment time.  I decided not to bother texting or calling him back on this third attempt at an appointment as I figure it would likely also be a problem with communication during the installation process if this business was selected.  Definitely not respectful of a potential customer's time.  I had to keep those 3 days open just to accommodate his schedule, and yet, he lacked the courtesy to reach out to me as soon as he realized he could not make the appointment times. I would say to potential customers to take heed of communication issues with this business.  What was even more aggravating was that these appointments were virtual (ie, he doesn't even have to travel to my home), but I would still have to be home to point the phone to the breaker box, location of gas meter, generator, etc.

Thank you Johnathan for coming by on short notice! Had a great experience with Reign helping us to debug an electrical issue in short order. Much appreciated!

Eugene and his crew were responsive, professional and solved all my issues.  They hooked up my new hot tub and troubleshooted an outlet that's been a problem  for other electricians to solve.

Eugene's team did a great job installing new lights. I really appreciated him working with us to determine a more cost effective and less involved way to switch out the previous lights. He responded promptly to the job and communicated well about the timeline for both the estimate and work. I highly recommend him.

Kassidy was very helpful and very responsive .  The technician was on time and did the job and explain option to solve our issue .  The is the first time we use Reign City Electric and they did a good job .  I would hire them again .

We had a GFI circuit blow and they had a technician able to come the same day to look at it. The technician, Mike, was very thorough. He checked to see whether any other GFIs might have blown and he purchased installed a replacement right then! He also noticed a power truck in the area that may have caused the surge that led to the issue.
Great team and I'm definitely sticking with them in the future!

Great job and very professional and on time. Highly recommend Reign City. They were price competitive and went the extra mile to make sure my kitchen was up to code and ready to go prior to cabinet install. Will hire again.

Very responsive and professional.  Initial consult over the phone with photos, so they were ready to get to work when they showed up.  Fair price, explained all the work, and completed everything in one visit.

very well organized and professional. I've used them for a few jobs I needed done in a limited time. Where other companies were booked weeks out, they sent some one out next day. Pricing was extremely transparent and fair. The electrician was super professional and knowledgeable.

I called on New Year's Eve because my power randomly went out! He asked to FaceTime me as to possibly help walk me through the issue. Omg he saved my new year's eve, seriously! He gave me easy and direct instructions on how to restore my power! What a gem and what a blessing! Extremely professional and helpful! I will call for any and all electrical needs and will happily recommend him to anyone I know!

Had an excellent experience with Reign City Electric. I sent a request out to a handful of electrician companies because the heated floor in our bathroom stopped working and the thermostat was giving me an error message. Eugene was the first to get back to me with a reasonable quote and got me on the schedule for a couple days later. He also suggested I buy a replacement part in advance so that a trip to Home Depot wouldn't be on the clock if it ended up being necessary, which I really appreciated and hadn't even thought of. On the day of I got a text from Gerardo to let me know when he would arrive, he was super professional and fixed the problem within 10 minutes. Overall a great experience and I'll absolutely use Reign City for any future needs.

Great fast work. Was able to come in and move my oven range outlet. With most companies booking months out they were able to come in just a few days after booking for this smaller project and get it done in under an hour. Plus gave me an accurate quote in advance with a good understanding of how long it would likely take to complete.

Eugene was quick to respond and was able to quickly set up an appointment to come out and solve several electric issues that others weren't able to diagnose.  His cost was what he quoted, and I got a great explanation of the steps to keep me informed - great experience and I'd definitely recommend Reign City!!

Brandon sent Michael clear up to Mukilteo from Kent to take care of our electrical problem.  In less time than it took to drive here, Michael replaced the faulty circuit breaker and reconnected the garage door sensor so we wouldn't have to keep manually closing that heavy door.

Jose replaced 4 exterior light fixtures and 4 interior ones. Additionally, he installed a bar light fixture, hid the cord behind the fixture, cut holes in the dry wall to rewire and added a light switch (including walking us through all of the alternatives to cord and switch placement). We very much appreciated his knowledge of aesthetics in rewiring the fixture. It looks great!

We were having a problem with multiple outlets on one room. He was able to identify the problem and find the tripped circuit. (We have 3 circuit boxes, but couldn't find the problem ourselves.)

Some of the light fixtures he installed seemed too bright for their locations. Jose was able to install dimmer lights as requested.

My husband and I greatly appreciate the professionalism and suggestions/insights into all of our electrical needs!

Would highly recommend Reign City Electric for your Seattle area job! Eugene (owner) was communicative and fair in terms of setting pricing expectations and following through with scheduling. His technician (Craig) was extremely knowledgeable and took the time to ensure my wife and I understood the work he was doing and the decisions he was making. Overall, extremely satisfied with the work to install three new ceiling lights and wire up a new switch for a garbage disposal we put in. These guys are fully licensed pros!

A big thank you to Mike for doing such an amazing job. He went above and beyond his regular work hours to make sure we're happy customers. We've learned to have more patience these days.Work will be done at the end of the day even though sometimes might take longer than expected. What counts in the end is the quality of the work delivered. No surprises when it came to the final bill as everything was disclosed upfront. Thank you for the transparency and the hard work!

I used Reign City to install and wire an electric charger for my Tesla. They had to replace an existing breaker that was previously wired to an electric range. The work was great. Communication was easy over text. There was a little confusion because many people are getting these chargers installed, and there was some miscommunication with the electrician who came out to do the installation. He thought we needed a new sub breaker, and had not heard he was using the electric range breaker. So overall I would absolutely use them again, Eugene helped us realize we could just replace one breaker for the charger install and not have to replace the whole electric panel. Saved us a lot of money when other estimates we got said the only way we could do it would be dropping over $15k for a replacement panel. Great service, a few communication things, but overall would recommend.

Eugene is incredibly generous. He came to our house on Thanksgiving day to help solve a problem (involving the oven, so it was a full blown turkey emergency), solved it in no time. Saved the holiday for us, really.

Eugene and team were quick to respond and took care of the work I needed in an efficient manner. The price for the project was fair and best of all, their turnaround time was better than 5 other vendors. Thank you!!

I had some issue with a breaker in my fuse box that was causing serious problems to other appliances. Multiple people gave me various quotes and solutions starting from a couple of hundred dollars to a few thousands. Even then, no one was available to come by within the week. Eugene picked up the phone, stopped by a few minutes later (luckily he was already in the area). He took a quick look at the setup and fixed the issue in minutes, charged me nothing. He explained to me what caused the issue, and suggested solutions for a similar problem I have. No bullshit, just straight-forward trouble shooting and effective problem solving. Highly recommended.

Reign City truly saved Christmas for our family. We had a tree come down that took the electric wires right off of our house. This situation required an electrician to come out and do a major overall on our electric system before Seattle City Light could reconnect us back to the grid. Reign city came out same day, was the first to give us a quote and it was the lowest bid we received. They got the job done in two days and in my opinion went above and beyond to get our power restored. We were able to get reconnected 2 days before Christmas!! I can't thank them enough!! I would definitely recommend them to anyone looking for a reliable technician. Thank you Reign City!

Really liked how they showed up on time, wearing a mask and ready to work.
Got the job done in a timely matter.
Thank you, I would recommend this company.

Eugene was great to deal with.  I had a tenant with no hot water.  He rearranged his schedule to get someone out the next day.  We found out we needed less work than anticipated.  So far so good on the repairs!

Just had a new water heater installed in September and  December 29, 2021 we had an arc coming out of the wall. Knowing that finding an electrician on short notice, during a pandemic and during back to back snow events in the Seattle area we began calling to find one. Eugene, Roberto and Reign City Electric reached back quickly and were here within hours to repair what a flipper did wrong, which was leave an exposed hot wire to touch the metal conduit causing the arc. Thankfully the fix was easy and we are back to having hot water. Charge was fair, given the conditions, and Roberto was in and out in less than 30 minutes. When looking for an electrician down the road (which we will be needing for another project fix) I will definitely reach out to Reign City and their team. Thanks guys and all the best in 2022!

Came quick. Did a great job for a fair price and took the time to not only make sure our electrical issue was fully resolved but also to educate me about how and why it occurred. I highly recommend these guys!

Our bathroom fan hasn't been working since we've moved into our new home. I was only able to diagnose as much as I could with my limited knowledge in this area so I reached out to Eugene and his team to help troubleshoot the situation. They were able to fit me in in to their busy schedule and had a tech show up in a few days. Alex showed up on time and figured out the issue. He climbed his way into our attic to find that the previous electrician never connected the wiring from the switch to the fan itself. He quickly got that wired back up, reinstalled it and completed the job in no time. I'll be reaching out to Eugene and his team in the future. A+ for professionalism, great communication and fast work!

These guys saved the day. I had another company cancel at the last minute and RC worked long days to get my kitchen remodel unblocked. The electricians that came to my house knew what they were doing and were very friendly. Thanks RC!!!!

I tried installing a new shop light and had a confusing wiring situation in my old house, ended up blowing out all the lights in the basement. I called several electricians and they were booking out over 2 weeks. Eugene answered my call right away and had a technician out in a couple days and he did a great job. Fixed it in about 15 mins. I will definitely be using them again for future electrical needs!

We needed to replace an old wall heater. According to Seattle regulations, any building over 4 floors requires a commercial electrician. Our heater also needed to be replaced with a special voltage/wattage combination. Requested several quotes through the Yelp quoting system and tried to price out the project along with availability. Once I was ready to move forward, Reign City was the only company able to send someone out within a few days for a reasonable price. Our electrician, Gerardo, was prompt, professional, and communicative. He was able to source a replacement for our special wall heater (after trying 2 different stores) and installed it within 15 minutes. Added plus to be able to use a locally-owned small business!

These guys are fast and efficient. Eugene gave me great advice over the phone, and Roberto came and installed a dedicated circuit for my server rack in record time. Super respectful of our high covid risk - Roberto had a quality N95 when he arrived - and everything was put back exactly as he found it. A+!

Eugene was quick to respond and provide a fix for my new washer plug issue that we had. He made sure to walk me through everything they were doing. I will definitely be calling them again in case I have similar issues in future.

Very professional and efficient. My six month old Rottweiler  puppy's leash got caught on the baseboard heater (the heater was off). She basically ripped the baseboard out of the wall trying to get away. I called Reign City Electric and was able to get a quote the same day and get serviced within the same week. The staff is nice and very responsive. I will definitely use them in the future for electrical needs.

I reached out to Reign City Electric to help with my house remodel.  My project had turned into a mess with multiple unreliable and untrustworthy contractors.  Eugene sensed my despair and was able to quickly schedule a visit to review the work I needed done.  Roberto and Luis were methodical and knowledgeable.  They worked efficiently and were extremely professional.  I was losing hope and completed overwhelmed with this remodel but the quick response and skilled electrical expertise has made all the difference.  I would 100% recommend Eugene and his team of experienced electricians!

Great company.   Eugene the owner is super quick in getting back to you.   His rates are reasonable and he provides quality work.   I trust him for all my work.    I appreciate business owners like him who cares about his work.

I needed a new dedicated circuit to support replacing a dishwasher. Got an appointment within a few days. Given the small nature and the need for a quick turn around Eugene recommended skipping the estimate and go with time and materials. I trusted him and it paid off. Team was in and out in a couple of hours and we are all set for the dishwasher installation. Nice crew. Clean and neat at all times. Will use again.

Had a timer installed on a light switch.  Eugene offered the best price and soonest availability.  Highly recommend!

Hired Reign City to install a ceiling fan. During a refreshingly friendly phone call, the owner provided the price estimate and scheduled the work. Electrician called ahead of the appointment time to ask if he could arrive early, which worked fine. The electrician was courteous and professional, finished his work within the timeframe the owner had told me it would take to complete the job.  I'm very happy with the result and will definitely hire them again when I have an electrical related task.

We had to install power outlets in the patio for TV and outlet in garage for a deep freezer - excellent job done by these guys. They even put my mount and TV up as well. We moved to a new house and a lot of digging had to be done to find what wires were working and what were not (which were a lot), they accommodated all of it and came up with the solution as well. Jose was the electrician - great at his job and Eugene who is the owner I believe was extremely responsive as well ! Definitely getting them for my next job if needed.

I'm so grateful for Eugene and his team quickly resolving my electrical challenges, especially in these busy times. Every technician was kind, knowledgeable, and took time to explain the work that needed to be completed. I feel very confident in the work that was performed and Eugene made sure there was discussion around each decision so I fully understood the benefits of each proposed solution. Highly recommend.

We have had a bad (nonfunctioning) outlet in one of our bedrooms for quite some time, finally called someone to come and fix it. Seeing their positive reviews we decided to contact Reign City. The team showed up on time and were able to diagnose and fix my issue in less than 15 minutes! They were professional and courteous throughout with a great price on top of it all. We would recommend and will be contacting them again next time I have an electrical issue.  Thanks!!

I had 2 outlets not working. The electrician came in the next day and fix them in one hour.

Eugene and the team were great to work with! They were super responsive, affordable compared to others we called, and were able to come quickly to resolve an electrical issue we had. We would highly recommend working with the team.

Reign City Electric responded quickly and showed up within an hour of my call to give an estimate. They were able to provide same day service for a small electric emergency and got things done quickly! Definitely will keep them in mind for any future needs.

I hired Reign City to hook up a 220 V line. Eugene asked many good questions and set up a time for the work to be completed. Mike showed up, estimated the time and price and got right to work. He was very thoughtful, meticulous and skilled. Electrical lines can be eye sores, or thoughtfully laid out conduit. Extra time was taken to insure that everything was hooked up right and the it all works perfectly. Reign City has a five star rating from me.

It was great to do business with Reign City Electric for the installation of an EV charger (NEMA 14-50 outlet). Eugene, the owner, was very responsive and easy to communicate with. He responds quickly over phone and messaging. His technician, Craig, did an excellent job with the install. Would highly recommend!

We called Reign City Electric when we found some electrical issues after removing our drywall. We needed them to get to our house next day and they were very accommodating. They got the work done that morning. We were very happy with the results. Thank you!

The electrician was super friendly and patiently explained the problem for me. Reign City Electric was also very responsive in scheduling and communication in general.

Eugene and his team have always been on point. no recalls needed after their visits and good prices. I definitely recommend them to anybody with electrical repair needs.

They were very prompt and friendly. We're other company's were saying 2 to 3 weeks, they came on the same day that I called.  
I would have them to work for me anytime, and want to thank them for their service.

The technician was great. He did a very good job installing pendant lights. It ended up being a relatively difficult job because the ceiling box wasn't compatible, but he got it.
The owner asked me to pay the technician directly on the morning of install. There was some confusion between the owner and the technician as to the price of the service, and it also took a couple of messages to the owner to get a receipt. Overall, the service was as promised at the price promised, but it took a little bit of back and forth to get it sorted out.

My lights started flickering throughout the house out of the blue one day. Someone suggested I contact Seattle City Lights, which came out and promptly turned off my electricity citing a problem with the electrical box. I called Reign City Electric and they had a team out within an hour working to get the electricity restored and back to normal. They worked all day completely replacing the box and by the end of the day I had a completely new system and restored electricity. The team was communicative and respectful, and I especially appreciate the fact that they were able to complete the work so quickly. I've talked to a lot of people who can't find an electrician willing to do same-day work and I plan to contact Reign City Electric for all future electrical issues.

They came out when they said they would and told me I didn't need anything done. Great guys will call again in the future for my electrical needs.

We called Reign City Electric after we had a roof leak down into the electrical panel. I messaged them early in the morning before they were open and the owner responded right away. They were able to get a technician out to the house and get the panel fixed on the same day! They also had great prices for the work that was done. We will definitely be using them again and referring our clients to them when they have leaks into their electrical.

Needed an electrician on a moment's notice. Eugene sent a guy right out. He was friendly and got the job done quickly.  Highly recommend.

Trustworthy company with quality work. They replaced the thermostats for in-wall heaters. The were responsive and charged a very fair price.

What an amazing experience with Reign City.   My 1950s home was having electrical issues with two rooms without electricity.   Reign City showed up on a Sunday, stayed until they found the issue and fixed it.   Honest and reliable.  So happy we used them.

Reign city electric came out to my property and cleaned up my panel from the previous contractor and made sure everything was secure and safe! I will be working with them again for my next investment property for sure!

Eugene got us scheduled weeks before others and his crew did a great job. Jose was on time, friendly, and did great work. Left everything spotless when done. Overall a great experience. Would definitely recommend based off our interaction.

Reign City Electric was everything and above what I had read about them on their reviews. I'm one of those picky customers that actually read the reviews to try to get an edge on the company's Im looking to hire. They were fast and did A-1 quality work. I was definitely pleased with the price they charge me compared to everyone else I had called. I had bought a generator and I needed them to install an outside plug outlet along with a breaker and interlock set. Jose the technician was excellent! He was professional, sociable fast and efficient. There was a misunderstanding on part of the installation (which was on me that I didn't understand) so I called Eugene who explained it to me AND offered to come out and correct it at no extra charge. Jose again came out and was done in no time. Reign City Electric demonstrated right there that they stand behind their work 100%!!! That's hard to beat!! Thank you for your excellent service!

I used Reign City Electric for connecting my AC to the power. Another company gave me a quote 3 times higher than Reign City Electric did. They found time to get me in within two days after contacting them. As we all know, scheduling Amy kind service during the pandemic equal weeks of waiting. The owner Eugene communicated with me quickly and effectively. Followed up when the technician was running a bit behind, followed up after the service. I can say with ease that I have an electric company I can rely on any time I need it

I talked to a few electricians about my job and most said they could send someone out to take a look at it in a week or 10 days. Eugene sent someone out in two days and he was able to figure the problem out quickly. Reign City was also a lot more reasonably priced than the other places I talked to. Highly recommend.

Reign City Electric and their team were able to schedule with us on short notice, were very responsive in terms of communication, and did a great job fixing multiple electrical issues in our home quickly and at a reasonable price. The entire team was friendly and professional. Would definitely recommend and use again!

Happy with their service. The electrician was very kind and professional, and wore a mask. They had good recommendation to fix the tripping in our unit circuit breaker, and overall maintained good communication throughout. Good pricing as well.

These guys are great, fast and get the job done right.  Eugene is personable and great to work with.  I highly recommend this company.

Helped me with information when I needed it to resolve a bad experience from different electrical company.  Ethical and worth being one of your first contacts for electrical work needed.  I really appreciate his honesty.

Eugene was very responsive. His team came out to our place in Allyn WA and did a great job.

They showed up for a simple outlet replacement  and end up tackling what turned out to be much bigger problem. Great troubleshoot and resolution.