Best Water Heater Leak Repair in San Jose CA

Good communication on making an appointment and the technician arrived on time. I paid $99 diagnostic fee but the technician could not figure out what is the problem, He left without a solution. The owner contacted me and refunded me the diagnostic fee. At least, this is an honest business with good customer service. Maybe they just didn't send me the right technician.

Andrew was responsive and responsible. His team did quality work for me. The EMP combination allowed consistency and accountability across the whole project. Thank you

TL;DR summary :  

- Company extremely over-charges for replacement parts
- Company does not take ownership to address customer complaints or concerns

I have spent more than $5,000 with Pacific Coast to replace my outdoor A/C unit and coil over last couple of years.  Recently, I called them again to check out a problem I was having with the new A/C unit.  After looking into the problem, the technician diagnosed it to be a broken capacitor that needed to be replaced (unrelated to the new A/C unit).

The problem is that they decided to charge me close to $350 for the replacement capacitor (see screenshot of invoice) on top of the $560 charge for the labor costs. I don't mind playing $560 for labor but $350 is extremely excessive for a new capacitor.

As it was getting late, I didn't want to make an issue of it with the technician as he had been working hard at it but he assured that they were charging a reasonable market rate for it.  So I settled the amount. But after the technician left, I decided to look up how the capacitor costs and it's a $10 part!!

So I called back the next day asking to speak to someone about this over-charging.  A reasonable markup is to be expected but how can anyone justify charging $350 for a $10 part?  

Over-charging was the just first step.  This was compounded by the fact that no one in position of authority to address my concern would call me back. This service was done in late August 2021 and the only reason why I'm writing this in January 2022 is that I've given this company ample time to address this issue.

I called repeatedly and after repeated assurances that someone would call me back, no one did.  And what's worse is that every single manager that I was passed on to would ultimately leave the company. I finally was put through to the GM (Jim) who seemed genuinely interested in addressing my complaint. He promised to refund me part of the cost and I was OK with that.

Well another two months passed and no refund materialized. I called back yet again and what do you know, that GM has also left the company.

Told us they could have us scheduled and installed within a month. When the instalation date was getting close I called them and they didn't even have us on the schedule. They had forgotten about us for two weeks and whos knows how much longer if I never called.

Two weeks after the initial agreed upon start date they actually scheduled us for an inspection, not an installation like we were promised. Some one had already come out to look and recommend a system but I guess that person was just for show?

It's been 2 months and we were just told a DAY before installation that they don't have our AC unit. It'll be a minimum of an additional 2 weeks before they can install the unit. They charged us last week insisting it needed to be done prior to installation.

I am so disappointed in the scheduling department and the communication we should have received.  I get it, things take longer with these services but telling us the day before you didn't have our unit is unacceptable. This should have been communicated sooner.

Who knows when we will get our AC unit? They clearly dont.

We remodeled our bathroom a couple of years ago, but the people who installed the new tub and shower faucets did not make the water temperature controls hot enough, so we have only been able to use tub and shower during the summer when it is hot enough.

It's been really tough finding someone to come and fix this issue, but when I found Norm on Yelp he was able to come by and give us a reasonable estimate. It was a little difficult working out our schedules, but I was very happy that we finally had him over today (a Sunday) to fix the issues! Norm did a fantastic job fixing the temperature gauges and it was AMAZING to be able to take a hot shower for once!

We would definitely have Norm back to fix other issues in our home. He was very considerate to take off his shoes when he came in and he didn't leave a big mess. He was kind and did a great job.

I can't say enough good things about this company because everything is great. My old water heater started leaking, and I had to go all weekend without hot water. On Monday, I contacted the Fuse company, agreed to repair on Tuesday from 1 to 3 pm. At 2 pm I had a new water heater.
Great job! Highly recommend.

What a wonderful experience it was working with the folks at Divine Electric! Professional, personable, thorough and diligent. Paul Kelly came out and did fantastic work. Cleaned up our electrical issues and brought the house up to code. He was so kind, very responsive and gracious and made sure I understood everything he was doing and why. I also have some itinerary ideas for a trip to Ireland! Highly recommend!

Scheduled an appointment to see how much it would cost to install a new air conditioning system. Tech came on time and was very nice. Took measurements of each room and looked in our attic. Drew up a plan of what his company was going to do. In the end, he told us how much it would cost. His demeanor changed as he became as aggressive as a car salesman. We told him we would talk it over since we're on a budget and get back to him in a couple of days. He didn't let us keep the paper with the cost since the price would change because it was going to get busier later in the year. Very unprofessional. You can't expect my wife and I to make a decision on the spot with that amount of money they're charging us. We needed to talk  in private. He gave us 10 mins to talk it over while he called someone else. He came back and gave us a cheaper rate. Why didn't you tell us that price in the first place? Disappointing experience.

Ryan is a lifesaver! We bought an older house last year so many pieces are old and giving out or were improperly done by the previous owner. Ryan spent more than a week helping us with big jobs like tearing out dry rot and redoing wood siding (woohoo he matched the paint despite a clueless store employee trying to give him the wrong shade and special ordered our wood siding that other handymen said weren't sold anymore), trim, realign, sand down, and paint an old door that wouldn't close, and replace several leaking pipes under the house. It was thousands of dollars of work which hurt, but Ryan tried really hard to help us save money with alternative options to repair and being honest when a job was smaller than originally quoted so we could have a small discount to be fair. He saved our door, got original hardware moved so it worked without replacing it, and crawled under the house multiple times extra just to get me photos/video of a surprise leak that popped up on the other side of the house during the final walk through. I was able to prevent mold and rot under my house thanks to him going above and beyond our contract. Ryan came to work even sick with the flu because I was trying to meet a deadline and beat a rainstorm. He's a good local guy and does volunteer work for local school sports teams to give back to the community too. We've got your cards and will be calling again for the next repair in this little old house, thanks Ryan!

You guys were great thanks a lot for the great service.  They diagnosed the electrical issue quickly and installed the smoke detectors and light in less than an hour.  They showed up on time as well.  I will definitely use them again.  Thanks again Eric and Jose.  

John Silva Escalon, CA

Yevgeny was super wonderful, and came out with in hours of our call on a Sunday afternoon. He did a thorough job, and sent us detailed photos and prices that we could forward on to our landlord. Not only did he help us with the electrical issue we called about, but he identified some other serious things we needed to have taken care of, before they went wrong.

Incredible customer service, knowledgable repair team (Juan and Pablo, both great) and excellent communication via text messaging on appointment reminders and technician schedules. They jumped on our heater issue, quickly diagnosed the problem, found the odd hard-to-find part and even fixed a few other small things with the system. Will go to them with all heater issues going forward!

Recently, our brand new and newly installed luxury Miele dishwasher (the very best and newest model) had a drainage problem. We cleaned the filter out and ran the garbage disposal for a few minutes - but none of the tricks worked.

Sent out a bunch of random Yelp requests for appliance repairs specifically on dishwashers, and Kevin at Fuse reached out quickly and offered to come out the next day. Thanks Yelp for letting us know that they are fully licensed to do this work.

Fuse's team of two - Kevin and Max - texted us they were on the way, took off their shoes (thank you!), and immediately got to work. Took off the wooden panel, unscrewed everything, and began their diagnostic and investigation. After telling us that the drain pipe is clogged by something and us agreeing to their provided estimate of $250 minus 10% military discount, they started taking the pipes and hoses out under the sink to clean. They brought all their tools and bucket.

After three hours, they ran a few tests on the dishwasher, and viola - the water drained! On their initial test, there was a crazy crashing noise that I've never heard before, so they took it all apart again and found a pin in the draining hose - thank goodness I was there while they were running the final tests!

After the job was done, they texted us the invoice, we paid the invoice via Apple Pay, and we received the receipt of payment - all over the phone! What a very efficient and smooth process!

The next day, the office manager or owner, Kevin, called to make sure everything went smoothly. My only concern was the language barrier (Russian) between Kevin/Max and us; as long as we spoke clearly and slowly, they'd let us know that they understood. We told Kevin (who was on the phone with us) that the water drains extremely slowly in our kitchen sink drain, which is completely new to us, and he seemed to not understand what we were trying to explain. Other than the slow kitchen sink drain, they got the job done with the dish washer and that's all that matters to us! We will have to call Kevin or check the kitchen drain ourselves to ensure everything is okay. Thank you.

I have had three jobs done by Bellows:
* Replacement of  the sewer main from the house to the street.
* Replacement of 40' of waste line and hydrojetting of an in-slab waste line.
* Removal of old furnace and installation of new furnace.

In every case, I have been 100% satisfied.  They do great work.  They are on-time, efficient and completely clean up at the end of the day and at the completion of the job.  

They have always charged reasonable rates and there have never been any surprises.  They are excellent communicators and make the options, costs, and potential challenges very clear up front.  I've been lucky and didn't run into any of the nasty things that can happen when doing major plumbing repairs and line jetting.  But I knew in advance what could happen and felt that I was making informed decisions.

On the furnace job, they discovered a rusted duct and gave me multiple options, ranging from a very cheap 5 year fix to replacement of the section.  I elected to replace the section.  The additional cost was very reasonable and only covered the cost of materials and the minor additional time to install.

Last but not least, I have personally enjoyed every employee with whom I have interacted.  You know that feeling you get when someone is forcing themselves to be nice but they either don't like you or don't like their job or both?  None of that with Bellows!  They have all been up front, honest and mostly pretty happy, except when banging a knuckle. :)  I have felt very comfortable interacting with them and trusting them in my home.  

Big thumbs up, guys.  Thanks for your great work!