Pacific Coast Home Services

Our AC unit was installed over a year ago by Pacific Coast.   Last week it would not kick on.   Called Pacific Coast Home Services and scheduled a service.   They provided up to date status on technician arrival.   The technician, Emerson Martel, arrived early.   He went through the compressor and agreed it was not charged.   Emerson spent many hours tracing the leak checking the compressor and the inside unit.   Recognizing he was not able to trace the issue, he called his supervisor thinking there could be an issues with the compressor internals.

Emerson cancelled other services and stayed the day to trace the problem.   After telling us to run the system and see if he could detect any leaks, Emerson called another technician who came out and determined a possible cause in a small gasket.   These guys were committed to solving the problem.  Upon leaving, they gave clear instructions on running the system to determine if the issue was solved.  And if not they were ready to be back

I have used Pacific  Home Services.   These guys know HVACs and stand by their work.  I have been impressed with them every time.   Highly recommend.   Thanks Emerson and team!!!

It's a month later, and my project is done. Overall it's been a good experience working with PCHM. Carlos, Christian and Kenneth were meticulous and dedicated in their work. Again, they were respectful of the elders and a toddler crying in the house. Christian suggested good places to add the new circuit wires that are solely used for our space heaters. My mom enjoyed talking with Kenneth who ended up introducing himself in our Ilokano dialect. He ended crawling all over our attic to add new circuit wires. Carlos ended up returning to add the circuit breakers and attach the wires.

Overall, I appreciate the warmth, honesty, and professionalism of the electricians. I felt comfortable asking questions and clarifying any concerns regarding next steps with Jaime via text. I also appreciate the customer service representatives I called weekly as requested updates regarding fee updates and adjustments.

Just had them come out to fix my circuit breaker. Electrical work is sooo pricey, but they were extremely punctual and professional! Dispatch gave an estimated time of arrival wast between 12pm and 2pm. They showed up at 12 sharp! (Took a few extra minutes to find my bldg b/c my complex is a maze!)

They were able to locate the rare breaker switch for my unit. It was a really old model. Got me installed and back in business under an hour, including the round trip to the store to buy the breaker!

We spent a huge amount of money for a new electrical panel and several new electrical lines.  We thought the price would buy us good service.  Wrong.  Too many visits, one tech re-did the work of another and said the first guy must have been asleep.  They did not show up for the city inspection and we still, nearly a year later and after multiple requests, do not have a signed permit.
Claire from San Jose

We had one of their plumbing techs came out on Monday for a leak in our crawl space.  The crawl space had water in it, so the tech came up and said we needed the space dried by professionals before work can begin.  I checked my email and the tech sent a work order to have (2) 5 foot pipes replaced in the kitchen waste line.  Pacific coast home services wanted $4k for this job.  WTF?  We put floor air movers on the space and had it dried out in 2 days.
We then had another plumber come out and do the repair for $650.00  It turns out, the 45* elbow had a crack.  It took literally 35 minutes to repair.
I would strongly suggest not doing business with these guys.  In a time of crisis, I can see how nice people can get conned and ripped off by these crooks.

Super high cost and didn't fully fix things.

They came to my place two years ago to do a panel replacement. Since they replaced the panel, a lot of the breakers kept tripping and so I was suggested to re-wire the circuits that were tripping and was guaranteed that the trippings won't happen again. Cost me thousands of dollars and three entire months to finish this project.

Two years later, the circuits start tripping again and when I ask them out to check things out, they said it would cost me 1250 dollars just to do a diagnosis. When I told them that they promised me that this wouldn't happen again they just responded with well we heard you but it is what it is

They installed my HVAC system as well two years ago. The brand new HVAC system breaks two years later due to some installation issue. Even the technician repaired it said the quality of work is pretty meh. The HVAC system cost me 13k. Thank god it is still under warranty otherwise god knows how much money these guys would charge me to fix what they shouldn't break.

These guys would bring you seemingly good service before you pay, after they got the money, good luck to you.

Our toilet flooded the hallway bathroom it was around 1:00 am I called around and was unable to get a hold of any so called 24/7 emergency service company. I decided to cal PCHS .
I got a quick response from call center representative Nicole.
I was so happy that they were able to have technician Rafael in my house within 1 hour
Rafael performed an full system diagnosis and was able to provide me multiple options.
I decided to move Forward with sewer replacement
Since the sewer back ups have been ongoing issue do to tree roots .
They did a wonderful job from start to finish and kept me updated throughout the whole process.
Overall I'm am very happy with my experience

They saved my kitchen!!  We had a plumbing company out to fix our clogged kitchen sink.  There was no clean out for the kitchen pipes so they had to cut a hole in the outside of the house to put one in.  The plumbing company doesn't fix the wall though so we were left to figure that out on our own.  We called PCHS since they do plumbing and home repair.  Their technician came out to fix the hole and somehow noticed a hairline crack in the new pipe.  He asked us to run the water for a couple of minutes and sure enough there was a crack in the pipe the other company had just installed.  If he hadn't noticed that and patched the wall that leak would have destroyed our kitchen.

PCHS fixed the pipe and patched the wall.  Really great experience and we will be using them for all out future plumbing and electrical needs.

I just wanted to give a shout out to one of your specialists.
These 5 stars are for him.

Mom used this company mid last year.
Over $17k and months later
We were still having some issues so we called back and scheduled an appointment.

Carlos M. Came out he listened and assessed the issues we were having.
He  made sure that it was going to be under warranty for her, or he would go above and beyond to resolve it.

I mentioned that the Circuit tracing placard that the original installers created was difficult to understand to say the least!

He offered to have it redone in a way that makes sense.

His work ethic is exceptional as are his people skills he is an outstanding
representative for this company.

Businesses need more people like Carlos.

He made us feel like valued customers
And that is key!

Since my original review was removed. I am going to post one of the email messages. Be aware of this company they charged us $1,350 for less than 2 hours of work:

Dear Ms. Amelia:

We appreciate the work for our home which was completed yesterday by Salvador and Renee. While they were here, fixed two outlets (each cost $295.50 to replace (the work was may be 5 minutes each), as you can see the second one with multiple switches, only the bottom middle was broken so that was replaced, after I took this photo this evening, I am certain only the broken switch was replaced not the whole unit.  We live in the bay area so may be that is why this seems high.

Salvador took down a pendant light and put up a new one which took him approximately 20 to 25 minutes and it was $365.50. (during putting it up, he cracked the glass which we replaced ourselves last night.)

What really is bothersome is the following. We asked them to check whether the problem with our monitor was with the outlet or the ,monitor itself. They tested the outlet and tested the monitor in the room also tried it in another plug in other room, and concluded that the problem was with the monitor. Thus they provided a diagnosis, which was useful. The total amount of time was at most 15 or 20 minutes.

However for this diagnosis, while they were already on site, we were charged $389.00.

This seems very excessive to us for a brief diagnosis. We would appreciate if some of this excessive charge can be refunded back to us.

We would like to leave a positive review.

Found a copy of the original review:

BEWARE: On Jan 18, 2023, technician, Salvador Valencia (he asked me to mention his name when I give a review) arrived with a trainee, Renee. Told them I needed two wall sockets replaced, a pendant light replaced, and to check out the wall socket in our home office. Asked for their hourly rate and he said $150 but he would talk to his manager and see what they can do. They go out to the truck, came back and was approved to give me a package deal and showed it on his I-Pad. Sign here and sign here. I told them again that I don't want to be overcharged, he assured me that all their prices were in a book and offered to all customers. Renee, replaced the two wall sockets in less than 5 minutes each, $295.50 each. Salvador replaced the pendant light in 20 to 25 minutes for $365.00 and cracked the glass which we had to replace. As for the not working wall socket, after spending 15 or 20 minutes, they charged a diagnostic fee of $389.00. Turned out nothing is wrong with the socket it was the small monitor that was not working. I texted, Ayla, the support staff who was courteous and responsive, and asked for the name of the project manager, Amelia Strugala Rojas, who I emailed on Jan 19, 2023. She emailed back on Jan 24, 2023, to stated electrical manager Juan Conchas tried to contact me. But you know how cell phones are, shows all in coming and missed calls. Not one call. Then on Jan 25, 2023, Ms. Rojas assured me that Mr. Conchas would call me that day. Not one call. So here is my review. I was overcharged and made good faith effort to work with this company to recover some of my hard earned money. I would not recommend them as they charged me $1,345.00 for less than 2 hours of work, however, it does come with 20 year warranty.
Services: Electrical outlet & switch repair, Light fixture repair

I've had PCHS out to do many jobs over the years. Always very pleased with their work. Yet another great job done today. I had Christian and Chris out to clean my ducts. The returns definitely needed it and their vaccum brush machine kept the dust down to almost nothing. Very happy and impressed!

Pacific Coast Home Service installed a new furnace and an AC unit 3 years ago.  Everything was running fine until today. Today we got a Nest error message.  They graciously came out same day and fixed the wiring issue- which was caused by rodents.  Nice to see a company stand behind their work - even when the issue wasn't their fault!

I requested a simple smoke detector replacement.  The smoke detector was located on a high ceiling.  I told the person making appointments that they would need a 20 ft ladder.  The electrician showed up and acted surprised that they needed a ladder.  The electrician said they would need to put up scaffolding in order to replace a single 3-wire smoke detector and that it would cost $3400!  They clearly were too lazy to acquire a ladder and wanted to move on to another project.  I would have paid for renting a ladder on top of their $90 rollout fee and the 20 minutes of work.  I'm a landlord and always look for good service providers.  This is not one of them.  I recommend looking for someone else so you don't waste your time and energy.

Warning. Long review incoming.

I was in talks with a few people for a 2 unit mini-split system, and got a few quotes. I chose Pacific Coast because they said they had a WiFi unit for the price I was looking to spend.

I made an install appointment and told them that I work 60-70 hours a week and asked if they can do the install in 1 day, since I don't have a lot of free time. They said yes.

Install day came and I noticed they only brought in 1 unit. I asked them if they are installing both. They said they are only installing one unit that day and will come back another day to install the second unit. I was a little frustrated. I asked if that unit would be up and running when they were done and they said yes.

By the end of that day they said that they were done with the install. I asked if I could use the unit. They said no because the electrician has to come out and run power to it. A little bit more frustrated.

They asked me if I wanted the electrician to come out the next day. I said no because I had to rest in the morning for my upcoming 16 hour shift in the afternoon. I asked to be scheduled the next week on my next day off.

The next morning at 7am my doorbell rings and it's the electrician. My frustration level is continuing to rise. I tell the electrician he can go ahead and work and to call me if he had any issues. I go back to sleep and he calls me about an hour later. He tells me my power line coming in from the street is bad. It's frayed and burned through its housing. He said it's a fire hazard. He gives me a quote on it, and of course after hearing that, I agree to have it replaced. He also says my main electrical circuit panel is old and I should upgrade it. I agreed to it. He said he would come back out on the day the mini-split team was working. He said he would finish all the electrical that day.

Second install day is here. So both the installers and the electrician are there. I asked the installers if the second unit will be finished by that day. Their response was, I'm not sure. I hope so. Unacceptable answer. It was supposed to be a one day install. I also asked them if this unit would be able to connect to WiFi in order for me to control in from my phone. The installers looked confused and began asking each other if the unit was able to do that. The electrician was working on the main power line and the main electrical circuit panel. I asked him if he would also be running power to the mini split system. He seemed confused and told me no. He said he was only there for the main power line and circuit panel.

At this point I am extremely frustrated. This company seems as if they will tell you anything you want to hear to acquire your business. The lack of communication and professionalism is astounding.

I called my project manager and told her what the installers and the electrician told me. She said she would call me back. She called me back and told me she was sending out a second electrician to run power to the mini split system and that the mini split units had an adaptor that can be installed for the WiFi, but the adaptors are out of stock. I asked when they would be back in stock and they said they had no idea.

Everything got done that day and they said they would let me know when the WiFi adaptors were back in stock.

I got a call shortly after and they said the WiFi adaptors were in stock and I scheduled an install. The installer came and said he never installed the adaptor and looked very confused and spent a lot of time reading the install manual.

A month or 2 later, I noticed that my mini split unit in the living room was leaking water. Someone came out and said my pump was leaking. He said he fixed the problem.

Fast forward again and the unit was leaking again. This time they sealed the roof where they drilled in to install the unit.

Fast forward again and I found a leak in my garage. This time it's where they drilled a new hole to run the electrical down from the main power line to my new circuit panel. They sealed the roof.

Fast forward again and now I had a screeching noise coming from my unit in the bedroom. Someone came out and could not recreate the noise. He said next time it happens to record a video of it and text it to him directly. I texted him the video. No response. I gave up on that issue and am just living with it.

Fast forward again. The living area unit is leaking again. The guy they sent out said the last guy that sealed the roof did it wrong and that he had to re-do it.

Fast forward about a year. I get an error code and both units stop working. Guy comes out and says all the refrigerant leaked into my wall because of a bad install.

Fast forward another year and I notice the AC is cold, but not as cold as it should be. I figure the AC unit just needs to be serviced. Guy comes out and guess what? Another refrigerant leak!

Do yourself a favor and go with another company.

Salvador and Carlos showed up right on time and proceeded to methodically track down the source of two GFCI plugs tripping. I have had a lot of remodels done on my house, and there are multiple electrical panels and subpanels around here, any of which, in my mind, might have been the source of these issues.

Long story short: they figured out that a switch controlling an outdoor awning, installed decades ago, (and apparently mis-installed) was shorting out and tripping the outside GFCI and an indoor one as well.

After that discovery, it was fairly straightforward, although I still might have that switch re-engineered to prevent this from happening again.

Both Salvador and Carlos were efficient and communicated everything they were doing in an easy to understand manner. I was very happy with their work, and really happy to have my outdoor lights and kitchen plugs working again!

Pacific Coast electric is really running money fleecing businesses.

Issue - couple of rooms in my house had lost power

Pacific coast charges $90 visitation fees. After looking at the rooms that had lost the power technician said it would take me $700 to diagnose the Issue and then cost of repair.

Luckily I declined the diagnostics and just paid $90 visitation fees.

Called my Handyman who just fixed a broken/burnt circuit breaker. Cost $150.

TL;DR summary :  

- Company extremely over-charges for replacement parts
- Company does not take ownership to address customer complaints or concerns

I have spent more than $5,000 with Pacific Coast to replace my outdoor A/C unit and coil over last couple of years.  Recently, I called them again to check out a problem I was having with the new A/C unit.  After looking into the problem, the technician diagnosed it to be a broken capacitor that needed to be replaced (unrelated to the new A/C unit).

The problem is that they decided to charge me close to $350 for the replacement capacitor (see screenshot of invoice) on top of the $560 charge for the labor costs. I don't mind playing $560 for labor but $350 is extremely excessive for a new capacitor.

As it was getting late, I didn't want to make an issue of it with the technician as he had been working hard at it but he assured that they were charging a reasonable market rate for it.  So I settled the amount. But after the technician left, I decided to look up how the capacitor costs and it's a $10 part!!

So I called back the next day asking to speak to someone about this over-charging.  A reasonable markup is to be expected but how can anyone justify charging $350 for a $10 part?  

Over-charging was the just first step.  This was compounded by the fact that no one in position of authority to address my concern would call me back. This service was done in late August 2021 and the only reason why I'm writing this in January 2022 is that I've given this company ample time to address this issue.

I called repeatedly and after repeated assurances that someone would call me back, no one did.  And what's worse is that every single manager that I was passed on to would ultimately leave the company. I finally was put through to the GM (Jim) who seemed genuinely interested in addressing my complaint. He promised to refund me part of the cost and I was OK with that.

Well another two months passed and no refund materialized. I called back yet again and what do you know, that GM has also left the company.

I called Pacific Coast Home Services at 11:30 PM. I attempted to install my own Nest and ran into the problem of no power to the blue C wire. Luis Martinez came out in the middle of this heat wave, we went 2 nights without air. Luis was so professional and kind, he walked me through every step of Pacific Coast Home Services processes. He went above and beyond  for his level of respect and courtesy. He wore his mask, and booties. Luis took pics for future work and maintenance possibly needed. He explained every picture in detail and the process behind it. We feel so good about having Pacific Coast Home Services come back for future work because of Luis Martinez' professional, personable, caring manner, and knowledge and scope of the job. Thank you for saving us in a heat wave!

The team came to install a Tesla Wall Connector and did a great job. My particular installation had some limitations that were overcome beautifully. Very patient throughout the process. Great for a variety of needs - heating, electrical, plumbing... Pricey but worth the investment. We've been using them for two years for our needs and wouldn't call anyone else in South Bay. When dealing with our water heater, TJ was the best.

This company is the worst company I called to help me out with a ring Alarm that is wireless and they charge me $89.00 dollars just to tell me to install my ring alarm it will cost me $879.00 dollars smh how they are still in business lost for words

Businesses like Pacific Coast Home are why homeowners are turning to YouTube on how to fix problems. They quote you with an $89 service call that can be applied and send technicians to open some covers and use a tool to test for power going through outlets and checking your main/sub panels. They have a multi level diagnostics test which your $89 service call can be waved but since they couldn't detect anything with their tier 1diagnostic , tier 2 will cost $797. What they do find in tier 2 is probably what any electrician will find out in a fraction of the time for a fraction of cost.

Juan and Robert are the dynamic duo!

Our water heater broke down and started leaking all over at 11:30pm. I called PCHS as they were the only game in town for emergency services 24/7.  We live in Menlo Park and I wasn't certain they would service our area. Juan made it to our home at 1:30am. He diagnosed the problem and stopped the leaking.  He then immediately ordered the only water heater in stock in San Leandro.  He promised me that we would be up and running by the end of the day.  Fast forward to 8:00am when Robert pulled up to my home with a new water heater.  He didn't leave my home until 7:00pm to make sure that my new unit was installed properly.

Both men are very professional, respectful, competent and care about the customer.

I couldn't be happier with their service and will call them in the future for all of our plumbing, electrical or HVAC needs.

I had my air ducts cleaned and an air scrubber installed with scent pods. I'm very happy with the results. They disinfected everything. My house feels and smells fresh and clean. I love it!!! Jeremy Correa was the technician I worked with. He was friendly, kind, responsive and professional. I highly recommend this company and specifically Jeremy. He's great

These people have a crazy minimum fees and are as expensive they call a diagnostic fee as I have ever seen. The people who showed up seemed very capable, but their company policies are terrible. They constantly handed me exemptions and exceptions to sign and billed over $1000 to fix two simple lights. I was hoping to find a fast, responsive, reasonably priced electrical service, but this just isn't it.

Andrew Hernandez was very knowledgeable and nice to deal with on both of my jobs. He was very patient with me, as I probably had a lot of dumb questions, but he still answered them all. He always answered my phone calls and if he was busy with a customer he would always return my call. He made my project go easier. I would love to work with him again on a future project.
The technicians Angel V. and Danny T.  we're very good at the installation. They should be commended for their excellent customer service.
Larry Brinlee

A tree came down Saturday night taking the power and cable lines with it.  PCHS responded Monday morning to this emergency and got the repairs done.  They are polite and try to do the best they can.  I will use them again. I'm

We hired the amazing team at Pacific Coast Home Services for remodeling, and we couldn't be happier. They have turned our vision into reality and we now have the kitchen and bath of our dreams. Best decision we ever made.
No delays and our job was completed quickly. They are honest, professional and so kind. If you want to work with the best in the business, call PCHS first. You'll be happy you did!!

Thank you Salvador for your professionalism in a very unpleasant circumstance with my outrageous landlord.

I know you didn't get the job because my lab lord is trying to teach me a lesson by not hiring Latinos but that's not your fault. My land lord is an old fashion slum lord so if you don't kiss his ring he won't hire you. It's a nasty generation of oppressors.

Anyhow I do appreciate the work you did and your insight.

Rafael came to my house to check on a clogged dishwasher less than an hour after talking over the phone. After inspection he noticed that the issue was mechanical and food was in the dishwasher, all the pipes were good. They didn't charge anything.

The lady spoke very politely and professionally. I was told they charge an $89 visitation fee that will be applied to the cost of the job. Other vendors could give a quote based on photos and Facetime consultation. I was able to answer questions. I personally wouldn't recommend them because of the visitation fee.

Jeremy, Richie and Christian were the techs who worked on our home. After a home purchase and long remodel, we needed a very thorough duct and furnace cleaning. The team responded for a quote and were out on site in a couple days. The pricing was a little more than we expected, but the service and follow through was very good. Everyone we worked with was super knowledgeable and available to answer any questions we had. The work was done in one day and they cleaned up everything afterwards. The system works like a champ and the fresh scent is a nice bonus. Thank you, Jeremy and team!

Set a time for a call on my job and never called. Did not pursue.
No time for a lack of response in my lifestyle

They were overpriced and I regret saying yes. They cleared a clogged drain but left my shower a mess.

Power went out in the garage, furnace, and 1 of the rooms in the house on Saturday night.  Technician, Carlos Morales, came on Sunday and Monday to fix the problem.  He was polite and very informative.  He even gave me advice on a future project for my house.  I plan on using this company for everything going forward.

Horrible services, dishonest, bad communication.

I want to have a wall heater replaced; at first I want to buy a new one myself and have PCHS install it, they agreed; but at the day they send technician, PCHS said they can't install it and I have to pay for a new one. I agreed as most other home services also said I have to pay for a new one.

On Jan 5th they sent a technician to take a look. Technician is a nice guy, and said I should get a quote the next week.

The quote never arrive.

I got frustrated 1 week later, and called PCHS several times. They promised that they are onto it, that I should get a response in a day or two.

The response never arrive.

Fool me once, shame on you; fool me twice, shame on me.

Salvador showed up as agreed upon and quickly made an assessment of our problem with the electric breaker box.  It was subsequently repaired in record time with success in restoring our service.  He is a very courteous young man with knowledge of his craft.  I would recommend Salvador and his company for any electrical work needed.

My job was a wall switch that controlled a nearby wall socket which would not work.  A friendly electrician came, took a quick look and said it would take $750 to do an analysis. Two hours later the analysis was complete but to replace the faulty wire, more money was required.  I sent him away with the job incomplete.  I am quite dissatisfied.

They response very quickly for scheduling and  fixing my power issue at home.  But The cost for solving the issue is expensive. I probably can find someone else to solve it with lower cost.

Overall, I will still recommend it if you have to solve issue in short time period.

We are currently having work done at our home by Pacific Coast Home Services: electrical rewiring and remodeling
Electrical:
We want to acknowledge the ongoing work by Angel Vargas, Christian and the other people on the electrical crew.  All are very polite and have good attention to detail. The job site is cleaned up at the end of the day and debris is removed so we don't have to hire someone else to do that task.

In particular, Angel Vargas is a standout on the team in regards to keeping us up to date on his work and explaining the technical aspects of the job, which is a big help in understanding the complicated work being done.

We especially appreciate the accuracy he displayed in wiring and hanging our two dining room pendant lights from our vaulted ceiling that has little to no crawl space.  Angel figured out  the measurements relative to the dining table size and the for the proper location of the lights. It was completed perfectly!

Remodel:
We want to acknowledge the ongoing work by Angel Bravo, Oscar, and the other people on the remodeling crew.  This is an excellent team and they have been doing wonderful work. All are very polite and have good attention to detail. The job site is cleaned up at the end of the day and debris is removed so we don't have to hire someone else to do that task.
We've worked longer with Angel Bravo and when we have questions about the project, he answers without hesitation and gives us the information we need to understand the aspect of the job he's working on. Angel's craftsmanship with installing cabinets is extremely precise and the end result is excellent.
Very happy with these crews and the office staff at
Pacific Coast Home Services

Rep was as friendly as can be and arrived on time. No complaints there. The single star rating is based solely on that.  However, once I received their pamphlet of scare tactics trying to sell upgraded safety devices I knew this was going to be expensive. It turned out to average out at just under $100 PER FOOT of wiring (parts and labor). I can't believe that had the audacity to quote me such a ridiculous price. I know living in this area makes us targets for overzealous estimates, but this one takes the cake. I will be using another contractor and have plenty to choose from that quoted me less than half of Pacific Coast's cost.

Asked the cost to inspect. They only told it cost $89 to dispatch somebody to take a look. Provided time window between 12-2PM.
They decided to come early without my acknowledgement as i'm still at work.
They said they can't wait for me. Spoke on the phone to tell them what I need even though i already explained the issue when i requested the service.

I thought they will inspect to tell what's the problem and provide estimate on the repair but said that it will cost  ~$500 to just diagnose for level 1 (not the repair itself) - not sure what level 1 means. Unreasonable cost to inspect AC problem. Now i know the reason they won't give any price...

They could have explained different level of diagnostic prices..
Decide to go with somebody else.

Very good service. They arrived on time and completed the work in a timely manner.

Wally was AMAZINGLY helpful and knowledgeable. He was extremely professional, quick and personable. He helped us with our EV charger and provided great service!

They always respond very fast. Easy to reach by phone and have friendly operators.
Robert is a very skilled technician. Took his time to explain all the details about the leakage my house had. He fixed it the same day.

I was looking to install a wired Nest Hello video doorbell.  I called PCHS for a quote and a technician was sent out.

He was on time and courteous. I explained that I was replacing an existing wired doorbell, and the wiring was still in place.  He just had to install a transformer and use the existing wiring.  I had already purchased the Nest Hello and was ready to do the job.

Well... the quote came in and it seemed like nothing I said was heard.  They quoted me $595 for a Nest Hello when you can buy the doorbell AND a Nest Hub for $299 at Google.  What's with that?  Total ripoff.

In addition, they quoted running new Romex wiring in the attic when I had told them to use the existing wiring.

The whole thing came to $1200 for a freaking doorbell.  Unbelievable. I wrote them back and asked for a correction on the quote and they never responded.

I'm sure they do a good job, but beware the inflated prices!

Called them to do warranty work on a short in the garage. Over the phone they had confirmed that it was warranty work.

They ended up saying the whole circuit was fried and that they'd disconnect the garage lights for safety. (Power tools and a burned out neutral)

This was fine, but they didn't do this by shutting of the circuit breaker, they did this by messing behind the panel (so I couldn't turn it back on)

This wasn't an issue until night time when we realized they had shut off the lights to the kitchen and porch.

No harm no foul right?

So I called, explained the situation, and asked them if they could restore power to the kitchen (since they apparently did something to behind the panels).

So they sent another tech out who was super nice and polite but a bit stumped and said they'd get it sorted out tomorrow.

Totally cool, I get it, you're busy. It's someone else's work. We'll live.

But the tech never showed or wasn't scheduled the next day. So now the kitchen lights are out for the third day in a row, I can't safely turn them back on since they did something behind the panel, and the reception (dealing with my family who wants those lights on) told us you already got two free visits.

I mean, they came for a short circuit and now our kitchen/porch lights don't work on day three?

The price for putting extra circuits in the garage and restoring power? Just under 5k. I was cool with entertaining that idea when they were going to restore lights in the kitchen but now they're just leaving it as is.

So to me, this now seems like a super underhanded sales strategy for what was supposed to be some free repair work under warranty and now I have no lights in my kitchen for the third day in a row.

This was something that was potentially a good customer experience and really soured it.

The water heater at my residence dumped gallons of water out the over-pressure line, as a result of failure of the pressure control valve at the inlet to the house from the city. Pacific Coast correctly diagnosed the issue in about 30 min. The property management company contacted their in-house vendor who totally missed the external PCV valve failure, which could have led to water heater and plumbing damage to the house, as well as another flood. The whole experience was so professional and courteous- from sending a photo of the tech to start with so I knew who to expect, to walking me through the diagnosis, to the instant quote over the phone. You always get what you pay for and this company delivers excellent service.

They are more sale people than technicians. Prices are unreasonable even for the area, purely a money grab when you don't have a choice.

As an example:
- $600+ to clean a external unit (and was told that they need to do it before checking refrigerant level, which is false.)
- $299 to check the system (check refrigerant level), but the technicians only saw the pump leak at the very end when taking measurements to replace the whole system.
- $1500 for 9 pounds of refrigerant (you can buy 25 pounds for $550 online). So they basically charge you more than $1300/ hours to add refrigerant.
- $3000 to add refrigerant and find the leak by adding UV DYE (cost $100 online), so extra $1400 in labor to find the leak.

I was quoted a new system too because:   probably just cheaper to replace instead of fixing . Quote is also $10K above any other company I met.

They claim they are not the cheaper because they are more efficient and experimented etc. But when converted to an hourly rate it's just pure money grab, not even lawyers charge that.

I'm disappointed because I called them 2 years ago and they fixed my AC for a reasonable price and the technician was not trying to sell me water filter or other stuff I'm not asking for. So called them again when I got that new issue, but won't do it again.

Charged me $600 to do a level 2 assessment which consisted of opening the electric outlet, closing it back up, and telling me that it can't be fixed in its current state since it doesn't meet code and it would take $4000 to bring it up to code. What a rip off!

Yesterday (7/27/22), I made an appointment to get some electrical work done on my brother's house. I was impressed that Pacific Coast was able to get us a next-day appointment.

Andrew Hernandez was our technician. He text messaged me that he was on his way. He arrived before the scheduled 9:00am appointment. Andrew was polite and professional the entire 2 hours or so that he worked. Andrew is an
awesome technician. He completed multiple tasks on my brother's house. he clearly explained what he was doing and why it needed to be done, all of this in real time.

Andrew has been out to my house on multiple occasions. He has always been thorough and thoughtful in his work. I would recommend him for any electrical work to all of my friends and business contacts. Any future electrical tasks I have, he will be my first call.

Chris Accarizzi
Newark, CA

Called Pacific Coast to diagnose my mini-split that wasn't working. Luiz Martinez came out the next day and got everything running quickly. Luiz was patient, knowledgeable, and helpful, taking the time to explain everything and answer all my questions. Exactly the type of experience I hope to have anytime I call for service! Since he was already at the property, Luiz also serviced a separate HVAC system we have at the property. Left everything shiny and clean. Overall very satisfied with the service. Would not hesitate to use Pacific Coast again!

On the evening of a very hot day, we realized that our AC had stopped working.  We called Pacific Coast at 10:30pm and they had someone out to our place shortly after 11pm.  Wow!

Long story short, it's 1:15am and my AC is back on!  I'm a very happy customer.  For a while there, it really looked like the compressor (only 4 years old!) had died, but the technician didn't give up there, he kept tinkering, and tried swapping some parts from his van, and bam!  It came back on!  I was so excited.  :)

The technician was great.  He was friendly, clear, clean and professional.  I would happily call again the next time I have an issue.

Had an issue with a portable generator.   Called Pacific Coast Home Services.   Got an appointment quickly.  Juan came out.  Excellent service.  Knowledgable .  Based on my single experience so far with them I would recommend.

Thank you Jeremy for all your help on fixing our AC unit. Now me and my family can stay cool during this hot weather. I highly recommend Pacific Coast for any HVAC service work and ask for Jeremy.  Hes honest and very professIonal. He told us what was wrong with our AC unit and was able to fix it!  I will recommend him to all my family and friends.

Thank you once again Jeremy for the awesome job!

Richard Castaneda was very professional. He arrived on time and quickly diagnosed and fixed the problem. The cost was reasonable and fair. I would not hesitate to use this company again.

Gilbert D.

I could not be happier... my furnace gave out and my guess is it must by 50+ years old as the Lennox was 1st generation!...
I called the big timers whom I have used before and the response were they cannot come out even to estimate the repair/replacement until January 6th!
I found Pacific Coast HS on google with a high 5 star rating and the lady says emergency appointment is $249.00 otherwise the next day is $149.00
Jeremy Correa came out that evening around 9pm and gave me a cost for replacing the unit as there were no parts on the market and beyond repair.
I told them it's full house in the next few days and I need it replaced immediately.  They made a few calls and Emerson Martel, the lead technician came out with his crew of two men at 9:00am the next day and completed the job by 5:30pm.  The crew were friendly and cleaned up very nicely.  I am very appreciative of the expediency of the installation and would not hesitate to use them again for other issues including plumbing, changing out the ducts (long overdue).  I appreciate all the explanations, the text message advising arrival time on premise and name of the technician.

A technician came to my house named Richard Castenada
and I had electrical problem in the bathroom he showed up on time very outgoing very knowledgeless on his work came up with better suggestions than I had

his quality of work was excellent left the place clean
I'd highly recommend him
excellent employee good customer service he finished the job on time and did better than I thought.
I had a plumbing problem and Juan came out
Richard also followed with him to learn how to do plumbing
while they were working on the plumbing issues
I was asking Richard about the fans in the bathroom and he gave me a bid for it right on the spot
went to home Depot got the parts everything was taken care of Richard did an outstanding job on the fans Juan did a great job on all the plumbing inside my house
Nothing but excellent service from Juan and Richard
incredible people.

Went back and I found poorly attached wire nut and replaced it  myself.All works. Technician looked at it but clearly was not going to do anything unless I signed on for an 850$ diagnostic . There business model is all calls must yield at least $850 or forget about it. They got me for $450 . I did get a new GFI worth $25 , not what I called them for so you decide if it was worth dealing with these guys.

Calling in for service was very professional and gave me an appointment quickly! Our service technician Wally was on time! Very polite and professional. Also very knowledgeable! I would definitely use this company again! Even though my job was small- I wouldn't have to think twice to call for other issues! Definitely will tell my friends!

I am writing on behalf of Mr. Jonathan V. I recently experienced a water leakage in my water heater. Given my limited budget I had to do lots of research to find the most affordable and trusted company to replace my water heater. Several technicians from different companies came to give their assessment and their pricing.  Mr. Jonathan V.'s assessment was super helpful because it alerted me to the gas valve that was too old. And may have had leaks.  When I later called him and told him about smelling gas in that area, he instructed me to call the PG&E which is something I didn't know I could do. The PG&E technician detected a gas leakage and fixed it immediately. Mr. Jonathan V.'s feedback saved my life!! I If he had not picked up the phone or if he was not kind enough to share his knowledge with me, I don't know what could have happened. Praise GOD!  Also, he tried to open up the water shut off valve, but he soon realized it was broken inside which was important for me to know.  He spent quality time with me for my better understanding of the many plumbing issues not just the water heater. Thank GOD. For example, he alerted me to a leak in the wall in my downstairs caused by an issue from upstairs. He checked three bathrooms to identify the source. He checked my laundry detergent and the flushing of the toilet upstairs. He also pointed an issue about the way I had installed my water filter at the faucet that I may need to resolve.  Overall, he went beyond the call of duty to help me become educated about what needed repair and what was functioning fine etc.. And I highly recommend him.  Thank you.

Robert and Juan made it easy for me understanding my options.They came replacing my water filtration from my garage that connected for my refrigerator. Overall I gave them a 5 star. I highly recommended Pacific Coast Home Services.

Pacific Coast is a fantastic company, with thorough & professional service. When it came time to replace our furnace, we decided to get AC installed at the same time - Pacific Coast did a stellar job of the project in a very short amount of time. They were respectful, patient, & straightforward with us about the process.  We were very happy with the system they installed and how quickly they got the work done!

Additionally, they used masks for our health, used foot covers & drop cloths to keep our home tidy, and thoroughly cleaned up everything when it was done. Great work!

So many thank yous to Raymond, who helped us understand what to expect and worked with us to put together a system that worked with our budget and needs.

Another huge thank you to Noah, who took the time to answer our endless questions during the job.

Don't bother to call this company.  They waist your time by coming over and going over your electrical plan and before they leave they say I'll send you an estimate by tomorrow but they never do.  probably looking for a easy money type of job and if it is too complicated then they won't bother.  on January  they send the guy name Andrew Hernandez that never send estimate and after a month when I complained to Pacific Coast, Andrew send the estimate  for $45000 !?!?!  the second guy name Juan Conchas  came on Feb 15th and aid that same thing that I will send you an estimate by tomorrow but never did and won't answer phone call or text message.  I have got estimate from another service center for $5000.
Such messed up crew and service.

Luis from Pacific Coast was timely, thorough, efficient and exceptionally professional.  He walked me through EVERYTHING and was clear and concise in his explanations.  The before and after was nothing less than astonishing.  It was one of the best home appointments I have ever had and I will call them again for any relevant repairs.

I was heavily overcharged for the HVAC repair which included replacement of contractor & capacitor. I have compared the pricing with others and this company charges very high pricing for the services.

Wouldn't recommend this place for
Hvac over priced not top quality installers want to have multiple departments do different parts of install would not recommend

Called them for a relatively big job moving outside panel... they have minimum $80 charge to come and give you an estimate? seems unreasonable.

Except for the fact that they broke my bed when they stood on it to get to a vent and didn't tell me, and didn't respond to my email telling them that, they did a good job.

Thank you to David and Carlos!

- Called for a technician and was able to secure a next day appointment.
- Received a text from the technicians when they were on the way and they arrived at the top of their window of time (which I always prefer)
- Answered all of my questions, completed a thorough inspection, gave me a few things I could do if the problem persists, and gave me their info should I need follow up service. I appreciated that my problem seems to have been fixed and they explained the issue to me...in a way I would understand. Honestly, so easy to work with.

Thank you!

Will be calling again if I need follow up.

So, Juan came over today to fix the power, as both the living room and bathroom lights weren't working. He checked the breaker in my unit, then went to the main power outlet and flipped the breaker back on to fix my issue, then he showed me how to do it if something like this happened again. He explained that running the oven and computer at same time could flip the breaker off, and to be careful about using too many electrical devices at once. I thanked him and he was on his way to his next appointment. Professional, prompt service, would recommend and would definitely use their services again. Thank you, Juan/Pacific Coast Home Services!

Day 4 of waiting for a callback from the Jim Wray (the supervisor), still nothing. We've left voicemails, emails, but still nothing.

As you can see from our previous review, we were told this was being taken care of according to Trishia the business owner, We truly do apologize and this is not how we operate. We do have our higher up management team looking into this and will do everything they can to make your experience better..

But as we are unable to even get a callback, pretty sure that's just a line that they feed you. No one from higher up management team has made by any attempt to contact us.

Looks like we are just plane screwed by Pacific Coast. We have open walls in our garage, open trenches on our exterior, un-serviced equipment, but still no call back.

Look elsewhere folk! Good reviews are good, but watch what happens when Pacific Coast makes little to no effort.

Pacific Coast Home Svcs did an excellent job for me.   My old AC unit needed replacing and they installed a new unit quickly and efficiently.  The entire process was professional - from the moment they answered my call (without being on hold btw), to the appointment scheduling and notification process, through the quote and installation process.  They make an extra effort to explain what they are doing every step of the way.  I would absolutely use them again.

Robert, a plumber from Pacific Coast Home Services, is phenomenal.  He went above and beyond to repair a lingering issue with my toilet that I had been trying to resolve for over 3 months.  He is clearly very knowledgeable and capable.  Highly recommend him!  Also, shout out and huge thanks to Amelia (in the office) who was super responsive with her communication and follow-up.

Why do I need to pay $149 for getting a quote for a potential work in my house? I don't understand.
Thanks but no thanks .

I did not hire PCHS. If you need HVAC, electrical or any home services make sure you get a second bid. My bid for an attic fan was $1450.00. I thought that was high based on neighbors I asked who had similar work done.

I got a second opinion from a highly rated HVAC installer for $750.

Not saying PCHS isn't good, since we did not use them...just get multiple bids.

Angel the electrician from Pacific Coast Home Services came out on time to inspect our house for EV charging upgrade and was super honest, patient and helpful. With his help we were able to make a good decision for our home and I feel I would reach out to Pacific Coast Home Services again in case I need to do another job. Recommend giving them a call and asking for a quote.

I woke up this morning and found out that the outlets in our kitchen were not working.  I checked the house circuit breaker and I being elderly and non-electrician with poor eyesight didn't notice that the circuit breaker switch for the kitchen outlets, the washer, and the dryer tripped and were OFF.  I thought they were ON.

I called up PCHS and a technician came to our house to do diagnostics.  He asked where the circuit breaker was and I brought him to the garage where the circuit breaker was.  How I laughed at myself when he opened it and just switched back the switches to ON.

For all his travel, time, and effort in switching ON the switches in the circuit breaker, I was charged $393.75!  A valuable lesson for me!

Our toilets decided to stop flushing at 11pm on a Monday night. Inconvenient, sure - but when you have three kids you need to get ready for school the next day it needs to get solved right away. There are not many options to get help so late after hours - so we took a chance and called Pacific Coast. The operator was courteous and gave us a reasonable window of time to expect a response. Robert Barajas came out to our place at 1am and was exceptionally courteous and professional. Not only did he explain the process, his findings, next steps, costs and options but he was also very careful to minimize noise to avoid waking up the kids (no easy feat when doing plumbing work inside and outside of the house). Within an hour, flushing was restored and all was right again with the world.

Juan Galvan our service technician was detail oriented, explained the issues well, and kindly responded to our questions. He repaired our hvac on the spot and it runs like a top now.  We would use their service again and recommend him to a friend.  
Thank you to Juan our tech and Amelia our dispatcher, for both being so pleasant to speak with while working out the details.

Could not have been worse. They are dishonest, disorganized, and unethical.

Dishonest - Technician missed scheduled window. I was told I would be first appt of the day. When I called I was told he was stuck in traffic and would be there within 45 mins. There was no traffic. When I called an hour later I was told it would be another 30 mins and that he was stuck in traffic. Again no traffic. When I spoke with the supervisor I finally got the truth

Disorganized - The truth was that they had assigned an electrician for my service call and I needed HVAC (their mistake, I clearly told them I needed help wiring my new thermostat to my furnace).

Unethical - when the technician finally showed up (3 hours late), he quoted me $1,100 to run 30 feet of wire. I threw him out of my house. I have to wonder how many people this company has taken to the cleaners with outrageous quotes like this.

I ended up figuring out how to do it myself in about 3 hours. It wasn't pretty but it's done.

Don't ever do business with this company!

Replying to comments to the initial review
- Nothing in your response disputes the content of my review. In fact, you pretty much confirmed that everything I stated was factually accurate
- I wasn't looking for cheap. I was looking for a reasonable price. I ended up doing the wiring myself in a little over an hour, without any training. Your price was obscene. I wonder how many people you have ripped off with that kind of pricing
- You will never have the opportunity for my business in the future

Juan and Jonathan came out and installed our dishwasher,  sink, garbage disposal  and new faucets. They were very professional and did an excellent job. We will definitely use them again.

Our house had an old Bay Alarm system and, out of the blue, promptly began going off at 6:30am every other day. Since we had no account with Bay Alarm anymore they suggested calling an electrician. We were really lucky to get Pacific Coast Homes who came out on an emergency basis - arriving in 1 hour from when I called - and Wally completely took care of the problem in 15 minutes. They charged a very reasonable price too!

I can't say enough for the technician Cesar Ortega, who came out and replaced our air conditioner.  Cesar was professional, extremely friendly and extremely trust worthy.  I highly recommend Pacific Coast Home Services, and if you can definitely request a Cesar!

They quoted a bathroom project that was very comparable to other home service companies and worked with me concerning stipulations that I thought would make it a deal breaker. Yet I was surprised when they agreed to everything that was discussed.

I hired Pacific Coast Home Services (via Angi) to remove three non-functioning wall heaters and then patch the drywall. Communication was excellent - I received text message updates and reminders. It was also helpful to receive pictures of the technicians before they arrived. I was able to schedule the work to be completed in a week (review and estimate one day, returned the next week to complete the work). The technicians arrived on time, were ready to work and worked fast! They were careful with my home and put down plastic to cover my floors. They showed me what they did, gave me instructions for when it would OK to paint. Really happy with my experience with Pacific Coast Home Services! Happy to recommend. :)

The folks at Pacific Coast were complete professional from start to finish of the job. The outcome of the work done solved the problems I was having within the house. All of the technicians that showed up for the job were timely and clear on what is being done.

Overall this was a great experience even though the inspection process by the city is something I wouldn't want to go through again but it was at no fault of Pacific Coast.

The tech did come wearing a mask. It was good practice in the COVID-19 situation. The tech is also willing to work on my issue. However, the tech sent to my home is not experienced in debugging problems. The price list of level-1/2/3 debug could easily add up to more than $1000 without solving any problem. I don't know if this is common practice in Electricians, but this is not good practice in my opinion.

In the end, I had to ask the tech to stop and paid him for his time spent debugging.

Pacific Coast Home Services were exceptional from beginning to end for an electrical upgrade/modernization project to my elderly parents' house.  At the outset and throughout the project, PCHS provided my parents updates and peace of mind every step of the way.  The project coordinator was incredibly understanding and responsive.  Likewise, each and every technician that worked on the project was courteous, focused, and hard-working.  They insured the project met or exceeded PG&E and County standards so that costly fixes/delays were avoided.  PCHS is a one stop shop for virtually every household improvement project and we were able to call on them for a plumbing issue separate from the electrical project.  We are very fortunate to have found PCHS.

Levi arrived a little early thank heavens, because so did the inspector, but he had us ready and we passed with flying colors.   Levi handled everything with the inspector put us all back together.

Not surprised, everyone who came out or whom we worked with on the phone were top notch. Because our home is quite old, the repair was extensive and a little expensive but well worth it. The change and safety in the house was huge. Thank you Pacific Coast!

WORST SERVICE EVER!!!!! I tried to be extra patient with this company given the tough times we are all dealing with, but 1.5 months, 4 different technician visits and 1000$ later, our AC unit in the attic is still leaking water. Initial contact was made on August 17th. As of October 4th no fix yet. We had to go through 2 heat waves without an AC.

Background:

We had our handyman inspect this initially and he said the coil + the drip plate needed to be replaced. We contacted Pacific Coast Electric, Heating and Air to get the job done. The technician who came for the inspection completely ignored our handyman's report and diagnosed that the problem had to do with the drain lines that were leaking and also not being connected properly. Following this fix (cost us 800$) we observed that the water now started completely draining into our backyard through the secondary drain line and we also reported that we heard water dripping through the wall all night.

Another technician came to inspect this problem and reversed the drain lines. He also observed a potential problem with a leaky air duct not being sealed correctly and letting cold air escape into the attic. He suspected this was the reason for the water dripping through the wall. We paid another 350$ to get this issue fixed.

Two days later we observed water leaking through our living room ceiling all the way down from our attic (2 floors down!!). We had to contact them several times over the weekend to take a look and treat this as an emergency. After another inspection by yet another technician the problem was diagnosed as the AC coil needing replacement. (initially already reported by our handyman!)

Current:

We finally got an appointment with them a few weeks later for coil replacement and they call us on the day of the appointment to tell us they don't have the parts and need another 3 to 6 weeks!

This has by far been the worst company in terms of communication and service. I have finally decided to give up on this company and to contact someone else to get this issue resolved. I recommend saving your money and engaging with a different company for your heating and cooling needs!

100% Satisfied. I called in the morning and got lucky -- Jaime was able to come later that day. He was on time and understood exactly what I needed doing. I had messed up my wall pretty bad trying to install the dimmer myself. He fixed it up with attention to detail and neatness when wiring up my switches (something the original owners of the home didn't care too much about).

He worked with me to layout the work order that fit the price I was going for, and managed to do the whole job in about ~1 hour.

Then on top of that, he walked me through the work and taught me tricks for how I might have succeeded in doing this on my own.

I really appreciate all that he did. Next time I'll be asking for him by name.

Richard Castaneda came by our place after we experienced a few days of really weird electrical behaviour. He was professional and thorough, making sure he completely understood our electrical setup (it's really old and has had a few changes over the years!). He spent hours investigating the different connections, wires, and circuits that had accumulated over the years so he had a clear, holistic picture of the whole house. He was able to work his magic to restore power to our essential functions, which we are really grateful for.

Richard very patiently spent a lot of time explaining exactly what the issues were, how he addressed them, and walking through our long-term options options to address them. He sent really detailed pictures and videos documenting everything.

It's clear that Richard loves his job, is really knowledgable, and wants to help. We're really thankful for his work!

I was thrilled they could get the job done so quickly and efficiently! They showed up on time in Covid protective gear and got right to work. When they were done they cleaned up and then showed me how to light the pilot and operate the thermostats. So happy to have heat again! I have a circulatory disease and was concerned that I would have to wait several cold weeks for an install date. Pacific Coast and I signed the contract on Friday and the heaters were installed on Monday! Now that's service!

In search for a company that would address my GFCI outlets faulting, I came across Pacific Coast Home Services. Was able to get an appointment relatively quickly on the books. Richard was sent out, & in less than an hour replaced all of my kitchen's affected outlets. COVID-safe, had no concerns wearing a mask during the house visit & was extremely cordial.

Raymond Porras was one of the best technicians we've ever worked with across any service we've had to our home. He was on time, extremely knowledgable, worked with us on a solution for our home, and was all around so courteous! Would highly recommend this company, and if you can, ask for Raymond directly as you won't be disappointed!

Also, the office staff are incredible. When I was going to schedule the appointment, they promptly picked up the call, were kind, quick and had an invoice / appointment reminder sent before we even hung up. This kind of customer service is so rare these days.

My thermostat died, called them right away in the evening, and Jeremy and John showed up the next morning on time.  They were on-time, friendly, and very professional.  Provided estimate on the diagnostics, identified the issue (faulty contactor) after checking everything else out, and fixed the problem.  I appreciated John explaining and walking me through everything clearly.  John and Jeremy were friendly and easy to work with, respectful of property, and had the expertise to solve the problem.  Will definitely call Pacific Coast for other services in the future as needed. Great experience with this team, and much appreciated.

We bought a new refrigerator and needed a water line for the ice maker and water. Our technician Juan was so here, gave us a decent quote and installed it in 2 hours. Then he checked all the water lines in our house (sinks, toilet, washing machines, etc). Then finished it off by inspecting our Hot water tank. I can't say enough good things about this company and definitely an A++ from me

Richard (Castaneda) showed up right on time with a mask, diagnosed the problem, taught me a few things about my home circuit, presented me with a reasonable repair plan, then worked for hours in the heat to get it done.
I have zero complaints about my experience. Should I need more assistance on electrical matters, Richard will be my first call.

We called Pacific Coast to install a new sensor light and replace some kitchen outlets. The electrician who came out, Richard, was very helpful and knowledgeable. He gave us the best option for replacing our troublesome outlets, and we were very pleased with the installation of the new sensor light and the outlets. He was very friendly and professional.

Russ H.

I highly recommend using Pacific Coast.  I had an electrical issue with my lights and a couple outlets not working in my house and after asking for a request they reached out to me right away and was able to schedule an immediate apt.  Richard C. Came and saved the day.  He went above and beyond and can't say enough good things about him.  He actually took the time to explain what he was doing and why it broke in the first place.  Great customer service, attitude and professionalism while my dogs barked at him the whole time.  Highly recommend.

Sent a quote request on Yelp and only received a message to call them to get the quote. Called and the lady gave me the initial visit cost of $89 but said she didn't know the range of pricing for my issue. Understandable so I asked if she could ask someone else or one of the electricians, and she said they do not provide this information. Why? So I can pay $89 then be slapped with something that's $500+?? Shady business if they can't even provide general estimates. The lady even had the nerve to say other companies are more right for you then. What a B and a crap a** company.

They fixed the problem.  

I'm only giving them three stars though as their pricing model is unfortunate.  1 star for availability, 2 stars for the staff.  Minus 2 stars for fee structure.

The call out fee was high but it was a Sat on a holiday weekend and in the evening and I was not taking the time to researcher options - this is on me and not an issue.  They communicated schedule and the tech was on time in the planned window.

The Tech was quick to see the root of the problem was not a bad breaker.  So a level 2 repair was called for to ferret out the issue.  While a fixed price was appreciated, this was was over $450.  So now I'm in for over $700 in total for the bill.

5 min into the repair they found a hidden GFI breaker on 1 of 10 outlets that in over 5 years has never been used (So embarrassing).  Reset and problem solved.  A few minutes to inspect and all was well.   So let's do the math for ~30 min of work this is over $1400/hour rate.  

I would like to think at some point after paying $250 for the appointment.... and a 10 minute fix... there should be a little kindness in the final pricing.

I really would like to see some relief of the price paid.

Unless you know you have an actual repair (damaged wiring, outlets, etc...) - be wary of the fixed price model.

Normally I don't write reviews, but it is really meant to be a constructive feedback for the business.

I started off inquiring about their with the following message highlighting it is a ceiling AC system:

My condo has a in-ceiling heating/AC system.  When the AC is on, there is a slight dripping of water, which I suspect is coming from the area of evaporator.  Please let me know if you can help inspect it.

I then was told they could help and asked me to call the office.  On the phone, I mentioned that I have a ceiling system and I have a number of photos that I can send them to help the technician pre-inspect the issue before they come over.  I was told they they don't need photos.  The technicians are very experienced.  

The the technician showed up and immediately told us they don't service these units with systems in the ceiling.  

With COVID, wouldn't it be nice if we don't need this type of physical appointment if the other side would have just listened briefly what I said before the appointment. Not to mention the time and money lost associated with this no-op appointment.

We called Pacific Coast Electric to see if they could help us out with our issue, and they were willing to bring someone out to inspect our property. The customer service representative claimed that it cost $89 for inspection by the technician, and that it could be used towards a fix.

When the technician came over, he did initial inspection of our exterior panel. Nothing wrong there. When we asked him to inspect the attic, he did not heed our suggestion (even though it was where the real issue was). He ended up spending almost 4 hours testing other wall plugs throughout our house and could not identify the root cause of our electrical issues. In the process, he increased the cost of our inspection to $465 due to the more involved diagnosis (despite the $89 that the customer service representative claimed over the phone). And then he said that in order to solve our issue, we would need to spend $8k to install a new panel and sub-panel.

We paid the $465 for the inspection but we declined the $8k option because we felt like it was a terrible value proposition - and it did not actually solve the root issue. We found someone else who identified the issue and fixed it under a hour - for less than $200. And yes, the real issue was a loose wire - in the attic.

This is rather unfortunate because I went on Google and saw the positive reviews for Pacific Coast, but what I experienced was an inaccurate and overpriced diagnostic.

Although our commercial lighting project took longer than expected-like everything during covid, everyone we worked with was top notch. Outstanding customer service and so nice! And our lighting looks great too. We would not hesitate to have Pacific Coast Home Services back for any other project that comes up with our store.

Awesome customer service and very professional and thorough with safety concerns, went out if his way to help me out,  and professional and important advice.  Very much personal treatment.

Our experince with Pacific Coast Home Services began with them installing our airconditioning unit earlier this year.. They did a  fantastic job..  They noticed that our electrical system had some issues that needed attention. We decided to have them upgrade our electrical box and mast head in addition to adding a transfer switch in order to use backup power in case of a power outage. Their attention to detail, customer service and follow up is
impeccable. Zachary Hartman always responds to any questions within a day and usually sooner than that. . I highly recommend their company..

I reached out to Pacific Coast Electric on Yelp to have a NEMA 6-20r outlet installed in my garage. They promptly replied and scheduled an in person estimate. The entire process was great and the company was very good at communicating when they would arrive, sending me texts and pictures of who to expect.  

Levi arrived and was very professional. Performing a thorough inspection of the panels. After performing an inspection, Levi provided me several options to accomplish my project. He made sure to make he aware of any pre-existing issues in my current electrical setup but didn't aggressively pressure me into doing it.

Levi came back a week later to install the outlet. I have since been using the outlet to charge my Tesla with no problem.

I really appreciate Levi being a direct point of contact I can reach out for any questions, being very professional, and prompt. I will definitely be choosing Pacific Coast Electric for any more projects.

Highly recommend anybody considering any electrical work to give Pacific Coast Electric a call!

Richard came to my house to help me see how to best charge my new electrical vehicle. He gave me very practical advice that potentially saves me hundreds and thousands of dollars. Instead of suggesting doing a rewiring of things, he recommended an extension cable could do the trick. That's a huge time and money saver. Highly recommend Richard.

I am reviewing the HVAC department only.  I have been pleased with Juan's service.  He and his guys have been professional, responsive, and honest.  I appreciate how he has tried to fix what he can. Whatever he couldn't fix, the replacement cost was reasonable and good old fashioned quality service.  So far I have used them to replace my 40 year old HVAC at my business and one of my AC compressors at home.  I never felt pressured into anything.  I was given options to repair or replace.   I have always felt like a valued customer especially after giving them so much work.  They have given me priority service when i needed it.  I highly recommend them.

We had an outdoor spigot that needed to be replaced.  Since it required soldering, I chose to have a professional do the job.  Juan was on schedule and did a wonderful job.  He was very professional, his workmanship was excellent (no leaks) and he was very neat.  He recommended and installed a shutoff valve which was much better than the one I was planning on using.  I'd rate him five-star.    

The cost of the job was on the high side.  They justiy the cost by checking your water heater (which was fine) and commenting on any plumbing issues you might have.  I could have done without the assessment.

Pretty weird experience.
I asked for an AC installation estimate, they sent a technician to take a look. No estimate after several days. Called in, was told the technician need access into the house to give an estimate, which the previous technician did not say anything about it. Fine, I set up another appt. One day before the second appt, they called me saying that there is only one free estimate so the second appt will cost me $89.
??? Is this company living on giving estimates, not installation?

Scheduled an appointment for an estimate. They provided a window from 9-11am and texted me a confirmation. Waited around for two hours and called when they hadn't arrived. They told me my appointment was scheduled from 11-1pm. After I told them I had a text saying otherwise, they apologized and said it was rescheduled to 11-1pm because the technician was finishing up another job but no one bothered to call me. Seems pretty basic...if you're going to change an appointment, it's common sense to let the client know.  If they are this unprofessional when trying to gain business, what will they be like when they actually have the job? Luckily for me, I won't find out...there are too many other reliable electricians out there that will actually appreciate the business. I guess my job was too insignificant for them.

We are converting our gas range to electric. The wiring was already present, but it was old and it needed a receptacle installed. I wanted a licensed electrician to do the work to ensure the old wiring was up to code and the work was done safe. For $90 Pacific did a responsible job of checking out the wiring and ensuring it wasn't going to burn down the house. But they wanted $1,200 to install a receptacle and a junction box under the floor, or $1,600 to replace the wiring to the panel.

I figured thanks, I'll get a handyman to do that job for $200. From the driveway, dude offered to get the job done for $1,000. In a moment of weakness I caved to the convenience. Though it turns out it wasn't $1,000 minus the service fee but $1,100 minus the service fee. $1,000 more than I'd already paid.

The job was done quick. The guy tested the circuit. And now I get to go buy a stove. The work was done professionally, on time, and at an obscene markup. I'd feel good about the professionalism but wasting so much money makes me feel dirty. Sometimes you get taken advantage of, but if that is a step to getting your family a kitchen that doesn't set then on fire, so it goes.

Worst.. My clients property hasn't cool from the ac Nd I called them for the service at 10:30 pm and they charged me over $200 for night service and I approved.  Once the technician came and he said need to charge me $900+ for the diagnosed before fill the freon.  ( I did ask why not just fill it)  and he said they just do the diagnose before fill it and I approved and get back to my car.  About 1 am he told me he is done and tell me total is $3450 and there is leaking fregon and that why there is no fregon at all in three condenser.  I asked my client next morning and they said only one ac is work and all other doesn't. I want to ask why he didn't tell be before they fill it if he know which is leak???  No ac and I still need to pay? The 15 LBS fregon cost less then 400 dollars and they make $1500 each hours x 2 and my request service doesn't work?  For sure I will talked to license board about this case and ask their advise.

This company will never receive my business. Ever again. Not my friends not my family members. The electricians that came to the house were not very experienced or knowledgeable. One would recommend something and another one would say the opposite. Work was done, and they still had to come back multiple times because our main complaint had worsen. They estimated 1-2 months for the work to be done, but over 6 months. Pathetic. I regret doing work with them. We put ourself in danger by allowing many different people come to our home. It should have only been a 3-4 visit, ended up being 10+ visits.

I don't recall the name of the woman I talked to on the phone, but she was very helpful in setting up the appointment.  The electrician sent, Jaime, was great about getting there and addressing the problem.  I have a small rental property and my tenant called me to tell me power had gone out in the bedrooms.  I called around and Pacific Coast Electric, Heating, and Air were the only ones who could get someone out that evening.  Jaime got out there, tracked down the problem, and corrected it.

But more than that, he was able to describe the problem to me over the phone such that I was able to begin making further plans.  My primary concern was safety and he addressed that.  But having it working was a very close second and he addressed that.  Long term reliability is also a concern and he was able to provide some realistic, solid recommendations to address that.  They weren't really what I wanted to hear, but they were exactly what I needed.

Given that this was after hours, emergency work, the cost was also quite reasonable.

Based on the recommendations Jaime made, I will be trying to schedule some extensive work sometime in the next year.  I guarantee that Pacific Coast Electric, Heating, and Air will be my first choice for doing the work.

Had an appointment today at 12-2. Get a call at 1 that they're running behind and will likely be 3-4pm. Ok. It is now 4:38p and still no tech. I call the company and keep getting the run around of how he was on an emergency call. Ok. You don't have anybody else to send out then? My original appt was 12-2. It's nearly 5 and now I'm being told it'll be after 5pm.

What an absolute joke of a company.

$89 to provide a quote? I just want a quote to install a wall charger for EV, which is a simple typical install. If you are already nickel and diming someone during a quote, I am afraid to find out what you would do after hiring you.

We had some outlets that did not work, and PCHS was really helpful in identifying and fixing the issue with our electric system. Both Jaime and Eddie were great: professional and knowledgeable . They communicated clearly and welcomed our questions. Eddie was able to fix the issue we had with ease and with minimal disruption (we were WFH while he was working). He also put back all the stuff that we had to move for him to reach the outlets. We are extremely happy with their work.