Birdy B.

4/29/2023

This review is actually covering 2 jobs. I've had great experiences with these guys. In Dec.2021 Fuse did my electric panel upgrade and a ceiling light installation and I was totally happy with everything about it. They also threw in an electric vehicle outlet installation for free. They were on time and worked efficiently and cleaned up well at the end. The new panel's been great and has had no issues
The inspection process was prolonged by a PG&E error and then by my own family emergency, and Fuse was completely accommodating and on top of getting things sorted out. Every single person I dealt with was pleasant and professional, from the estimator to Anna on the phone to the technicians who did the work. .

More recently I had them install a ductless heat pump/ air conditioner, with one condenser outside and 2 air handlers inside. Again I was impressed with everyone. Mike answered my endless questions during the initial visit and was completely knowledgeable. The technicians, Anton and Vincent, were superb. They arrived at 8a to begin. They identified an issue that had not been addressed on the work estimate, and that was going to complicate and prolong the job. I assumed a new estimate would have to be done, but no, they assured me they would honor the original estimate and do any and all necessary work. An Eichler home can present unique challenges, and they came up with a clever and creative solution to hiding conduit in a tricky area so that it's out of sight instead of conspicuously ugly.
They put drop cloths inside everywhere they'd be walking and always wore shoe covers. They even covered my furniture. They quickly made friends with my skittish dog. That first day the 2 of them worked 12 hours and barely stopped to eat. I repeatedly offered food and drinks, but they only accepted water. The entire time both of them were nothing less than friendly and pleasant. The following morning (a Saturday) they returned for 3 more hours of work, just as pleasant as before. They thoroughly tested the system, made sure I understood how to operate it, and cleaned up impeccably before leaving.

In between these 2 jobs, I received an email about a free workshop Fuse was offering at its office in San Jose. They held it in the evening (thank you!) and invited anyone to come and learn about home improvement. They had equipment we could look at and basically took questions about any- and everything related to the work they do (HVAC, electrical, electric vehicles, plumbing, solar panels, rebate questions, etc etc.). I was there almost 2 hours and they were still talking to people when I left. My understanding is they do these workshops periodically.
Does any other company do this kind of thing?? Seriously, I'm asking. I'm betting not. Just wow.
Furthermore, they offer plenty of discounts and incentives. They send really informative emails about home improvement topics, and I received a helpful video about how to prepare for the HVAC visit. They have great videos on their website and bonus, they have a sense of humor!
Pricing is fair and so far worth every penny.

In short, I've used plenty of workers in the 15 years I've had my house, and Fuse has been a standout. Great customer service, wonderful work ethic. I'm about to hire them a 3rd time for a plumbing job.

Tran D.

4/20/2023

Sergiu is good technician. He diagnosed the problem really fast and was able to help me fix the a/c problem. I would highly recommend him to take care of your HVAC system.

Francisco S.

4/30/2023

Fuse was such a great experience from beginning to end. I wanted to get an AC unit replaced and after 6 different consolations and quotes. Fuses quote was competitive and was by far the most professional, and Honest. Frank, who quoted me the unit was very honest about what I needed, what parts I needed and was never too pushy, which I very much appreciated. Before I decided to go with the quote, I had Fuse out to confirm the issue with my unit. I had other companies come out as well (who initially quoted me lower) and they tried to tell me the problem was much bigger, and that I need to replace more. Fuse sent out Kostas who diagnosed my problem and proposed a solution within minutes. No extra parts or anything needed, he knew exactly what was going on and was able to prove it to me, no salesmanning. After that, I went with Fuse for the installation and Kostas came out and installed everything in half a day, and also repaired some issues he noticed with my furnace (included!). He was a true professional and I left knowing that everything had been done correctly.

I highly recommended Fuse for your HVAC needs. There's a reason they have so many glowing reviews, and I'll add another to the stack.

Mark S.

04/09/2023 12:00:00 SA

Air conditioning service

Couldn't figure out where the problem was they came and fix it without a problem great company quick response time

Sergey S.

3/24/2023

I contacted multiple companies to get quotes for replacing our two gas furnaces with heat pumps. Almost all companies quoted an egregious amount, and were only offering large Carrier or Lennox units to install. However, when I got in contact with Fuse, they had different offerings and at a price that is much more reasonable. Their quotes were about $12-15k lower than what many others asked, and the final price for the two heat pump installs came out to be just $400ish above what the estimate was.

The whole experience was really great. The estimator was thorough and guided me with the different options I can choose for heat pumps- Mitsubishi, Carrier, or GREE. I decided to choose Carrier as it provided the best middle-ground solution of price, features, energy savings, and warranty. The installers came a few weeks later and did a fantastic job of keeping the worksite clean, making sure their work is thorough and neat, and verifying that all of the requests were met. They dotted all of the I's and crossed all T's. I'm super happy with the result of the two heat pumps- both are very quiet, they keep the house at a constant temperature, and are rather aesthetically pleasing when compared with the two old Rheem gas furnaces we had.

The work they've done has been splendid, and I will be contracting them with additional electrical jobs on my home. Bravo!

Stefan R.

5/14/2023

Zorik and Ron from Fuse Service installed two AC disconnect boxes, wired several outlets and a light switch. They went above and beyond and delivered quality work! I'd recommend Fuse Service to anyone that is looking for quality work at reasonable prices!

Tracy H.

5/20/2023

Purchased their maintenance package. They scheduled me very quickly. The person who came put on booties to protect my floors before entering the home. He was very nice and efficient.

Matt L.

02/08/2023 12:00:00 SA

Once again, a phenomenal job by Fuse. I have used Fuse's services in the past and decided to use them again since I trust them to do a great job while maintaining professionalism. My current project was replacing a pendant light (just the installation, no electrical work). I had received a few quotes from other places, and though Fuse was a smidge higher, the quality of their work, availability, and professionalism was worth it (you get what you pay for). I had a video consult with an estimator, and they sent someone out the next day and my light was installed with ease. (They actually sent someone the same day initially, but the project was going to take a little longer than the electrician had been allotted and so he had to come back.)

Timing hiccup aside, it was a great experience with Fuse. Their numbers speak for themselves - high star reviews, lots of them.

I must emphasize and repeat that Fuse was professional, responsive (fast, timely), and did a great job. Shout out to Arsen, my electrician, for being great and being so pleasant throughout the process.

Highly, highly recommend Fuse.

Dane C.

5/15/2023

I have an ancient A/C compressor that was making a rattling noise, so I called Fuse to diagnose & repair it. Gene B. arrived and figured out the problem in about a minute. He also gave the system a diagnostic and discovered that the 6-year-old capacitor was weak and prone to imminent failure, so he replaced it, and lucky for me because the heat wave hit a few days later. Gene was very knowledgeable and gave me some ballpark estimates on replacing my HVAC system.

Qiao X.

4/13/2023

We decided to replace our 40 years old Trane furnace since it's low efficiency, noisy, low air volume. Konstantin helped us to do the estimation and gave me multiple quotes. I also got quotes from other contractors but the price from Fuse is the most competitive.
Finally we decided to use 80k btu, two stage American standard furnace, because it's the lowest price in all two stage models.
Today David and his buddy come to my house and done the excellent job for the furnace installation. They do every steps professionally and carefully. David also helped me re-insulated the broken pipe in the attic.
We tested the new furnace and the thermostat, everything works fine.
Thanks David, you did great job!

B C.

3/31/2023

We compared quotes and had appointments from about a handful of different companies in the area and ended up booking with Fuse. The initial appointment was very detailed and they provided different options of what we were looking for. Pricing was also comparable to others. We wanted something energy efficient, quiet and a filter installed in the systems. They were thorough and clear on what we needed to do to prep for the major overhaul of our furnace and AC.

Our technician Dave was very courteous and meticulous. Him and his partner, Bolt were extremely efficient! The bad weather caused a little delay but they got the job done! Dave asked about the times that would work best for us and communicated well with us each day/time they were coming out. All the work is done to code and Dave tested the units multiple times to make sure everything was running correctly. They also made sure to clean up each time they came out. Both Dave and Bolt worked throughout the day and into the evenings to ensure our heat was properly installed and we were comfortable.

The process from initial booking, install and signing/payment was very easy and clear. They're responsive, professional and detailed. Highly recommend Fuse!

George R.

3/23/2023

We have been needing some electrical work done around the house and kept putting it off for awhile. But one day our microwave tripped the breaker one time too many. We needed a separate circuit for the microwave...the house came this way and we needed to address this once and for all . Through Yelp I got a few inquiries and I hired Fuse after some research.
It was a great hire. The technician Zorik gave us a fair quote. Zorik performed his job effectively and asked questions to confirm the projects. Afterwards he gave demonstrations to show the project was completed to our satisfaction. He cleaned up debris also . I highly recommend Fuse and Technician Zorik

Jim F.

4/28/2023

Every aspect was excellent. They came on time the next day and quickly resolved my issue. Chillin the tech was great. Will be my go to for any HVAC issues from now on.

Ida S.

03/01/2023 12:00:00 SA

Our furnace died, and of course it did, during our cold spell here in the Bay Area, me being me, always cold, I couldn't tolerate the freezing cold and asked my husband to find someone quickly! I am SO GRATEFUL for Fuse HVAC! We gave them a call and they agreed to check out our problem asap. Gene came right over, took a look at the issue and had a resolution within 10 minutes. He answered every question we had. Understood all of our concerns, and even helped better our knowledge on how to prevent problems. We had to wait for a part but once it came in, he was back and fixed our furnace in about another 10 minutes!!

Gene was very clear about what he fixed, what maintenance would be needed and how we can better take care of our furnace and how to prevent any issues in the future. Throughout the entire process they communicated what was going to happen and what we needed. It was quick, efficient and complexly reliable! Ahhh back to having my wonderful warm house.

There is a $99 fee for the consultation, however, if you actually use their services that fee is waved, and you pay whatever the end cost is. They were very clear about pricing, which I appreciate. I was also appreciative of the fact that they text ahead of the visit time with info and an image of the rep who will be servicing your home. It's really helpful in knowing what to expect!

Overall, it's hard to find reliable and upfront people who are there to do a job, get it done, and do it right the first time. I feel like Fuse is one of those companies, and we will not hesitate to use their services in the future to both maintain and fix any outstanding issues we may have!

Corinne B.

4/27/2023

Was able to put in an appointment request, receive response, schedule a repair and complete the repair in less than 24 hours. Excellent and professional service!

Gene F.

4/27/2023

Absolutely amazing crew. I did a major heat pump upgrade. Installed a new 3T heat pump. Air quality and noise improved instantly. The team that was sent to me was working like a swiss clock. Great knowledgeable and reliable people. I will definitely use them again. Highly recommended.

Jeff C.

2/22/2023

Had my gas valve repair performed by Kostas. Scheduling was easy and they procured the part very quickly. Another HVAC company made it sound like it was going to be difficult to find because the model I have is not common.

The technician came right on time and went to work right away. He explained what he was going to do and how he was going to do it. He made recommendations to bring my system to ideal performance. I never felt pressured or like he was trying to sell me anything. Parts and labor came with a 1 year warranty. Fair prices. Would recommend Fuse for basic HVAC service.

Xu D.

2/23/2023

Highly recommended!!!
Amazing team, amazing price and even more amazing service! Jeff and Andy are being responsible and helpful to our case all the time. Our house is a little difficult to run AC pipes since we are sharing a wall where AC pipes need to go with our neighbor. And our neighbor is a bit picky and hard to deal with. Andy and Jeff came to install the whole stuff for the first time. But after finishing it, our neighbor came to me saying that the direction of the pipes make their beautiful waterfall looks wired and ask us to change the direction of the pipes. The company is willing to come back and rerun everything free of charge!! It's been pleasure to work with them!

Stephen Z.

5/20/2023

We wanted to replace our nearly 30-year-old Carrier AC and furnace with an updated heat-pump and hybrid furnace. Fuse came out, did a careful assessment, and gave us multiple options, all of which were competitive. Once we selected them, their installation went smoothly and professionally. They took charge of the permits process, filed for appropriate city permits, and then were on hand for the final city inspection, which went well. We were very impressed, and would use them again.

Erin P.

2/24/2023

Wow! What a great overall experience! I was getting estimates for an HVAC replacement for my landlord. Fuse was able to set up the appointment for the very next morning. Roby showed up on time and set the tone for my entire interaction. He spent time educating me on the types of systems needed, the cost (and was transparent about the expenses), as well as giving me options for the budget we were trying to achieve. Just a pleasant person and I felt very comfortable hiring them based on this interaction. They were able to come install the system within a fairly tight timeframe (due to cold weather). The installer Tony, and his helper, David, were awesome. Extremely polite, hardworking and careful to keep the space clean both during and at the end of the project. They ensured it was running smoothly and effectively prior to leaving. I would definitely recommend this company for HVAC replacement. Thanks!
*this review is for the FUSE of Santa Clara*

Abhijit S.

02/01/2023 12:00:00 SA

Our HVAC was inspected and found to have a bad motor by a different provider, who refused to work on replacing the same as it was under warranty. Fuse came forward without any issue and gave the quotation as well as honored the inspection report provided by the other service provider. Customer care was very good to speak to and handled all communications with emasculate detail. The quote I received for the service was quite reasonable and less than what I had expected! Not many companies would honor an inspection from a different company but they did!

The did carry out an expedited shipping of the motor under warranty and it arrived within 2 business days at no additional cost to me! The service was scheduled between 8 - 9 AM. Technician, Kostas arrived sharp at 8 AM. Fuse even sent me the details of the technician 30 minutes before the arrival along with a photo of Kostas! I can very well see the attention to detail this provider has for the morning service! Kudos!

Kostas took exactly 1 hour to complete the job. He also was kind enough to brush out the dust from the air filter area and installed the new filters for us. He tuned the HVAC after thoroughly checking the temperature output of the heated air coming from the vents in each room. I loved the meticulous nature with which Kostas handled the service as well as left a few tips on how to save energy and maintain the new motor.

They provided a very detailed invoice and pictures of the parts of the HVAC and the complete details of the job performed.

Overall I am very very happy with the service provided by Fuse HVAC. Highly recommend them for your HVAC maintenance or repair work. Resounding and riveting 5 stars!

Peter L.

4/18/2023

Zorik spent an entire day replacing an outdated electrical panel. The panel was in a tight spot, but he did a great job to cut out a shelf that was blocking it and patch up space left by the old panel. He was diligent the entire time he was here and was happy to answer any questions I had about the work being done, including drawing a map of how the new circuits mapped to the old ones. There was a dryer blocking access but he moved it and then restored it after the job was done without even being asked. I'm very happy with his work.

Guido A.

02/10/2023 12:00:00 SA

Worked with Fuse on a furnace replacement in our crawl space. This turned out to be harder than expected due to issues with crawl space access. They did a good job managing the process. At some point it took minor prodding to get schedules aligned (they initially suggested a 1 week break in the work schedule) but eventually that was sorted out. Overall very happy.

Note that the company's billing address is 3314 Victor Ct, Santa Clara but contractor license appears to be the same as this business.

Steve W.

4/24/2022

Fuse replaced the cooling coil in our HVAC unit that serves our wine room. They responded immediately and we schedule a time to perform a diagnosis and provide an estimate. Once I gave them approval to proceed, they ordered the material and were back out within a week or so to perform the work.

The work was performed in less than 8 hours. Problem solved! Great work!

peymon k.

1/25/2023

I understand why Fuse has so many 5-star reviews. I was lucky to have Kostas troubleshoot my furnace, which wouldn't ignite. He is truly a master at his trade. I was impressed at how he methodically eliminated potential causes to the issue until he got to root cause.

Another company had just come and gave me a wrong diagnosis the day before that would have cost me $2k+ to implement and still wouldn't have fixed the problem. Kostas efficiently diagnosed the part that was failing, like a true professional. If you can't tell by now, I highly recommend Fuse and their competent technicians!

Evgenia E.

04/01/2023 12:00:00 SA

We just recently replaced 2 ACs and Heaters in the house. In addition, outdoor ACs units required relocation to a different side of the house.
Everyone we worked with were very professional and just exceptional service was provided. Frank ( original estimator) was very detailed and patiently answered all my questions. Slava (the project manager) was professional, provided a lot of details in insight into how the process going to work and what to expect. Finally, the installation team (Maximus) was just so on top of things that really impressed me. Everyone was very punctual, provided all the information I was looking for (and I DO ASK a LOT of questions). The work was performed timely and everything was cleaned up very well after the completion. Communication, service, professionalism are 5+ stars. Highly recommend.

I picked this Company after an extensive research and shopping around and I am very happy with my choice.

Andrew H.

3/23/2022

This was a big, challenging job: Replacing our old central heating and AC system with a modern ductless mini-split solution. We went all-in with seven indoor units and three condensers! Aesthetics were super important - indoor units had to be positioned as discretely as possible. This made the job much more difficult but it was worth it. Our house now has a modern climate control system that is ultra-responsive, ultra-controllable and ultra-efficient.

(For those curious about mini-splits and why we chose to go with a 100% mini-split solution, I've added a few words at the end of this review.)

HVAC is not something you want to cut corners on. The quality of the installation can be just as important as the quality of the parts, so it pays to get it right. I had already enjoyed a great experience with Fuse before, and I was happy to discover they were Mitsubishi Diamond certified dealers. Mitsubishi are widely regarded as the top manufacturer of mini-splits. Diamond certification provided us reassurance that we were getting a great installation, complete with a 12 year parts/condenser warranty.

As expected, Fuse rose to the challenge. Our installer Slava and his colleagues Anton and Alex knocked it out of the park with impressive ingenuity, determination and professionalism. The job took three of them six days to complete. They worked tirelessly from 8.30am until 7pm. At the end of each day they diligently cleaned up after themselves with a brush and vacuum. Late one evening Slava even made a last minute visit to Home Depot and reconnected our gas water boiler's flue pipe so my family could have hot showers. He also returned on a Saturday night to check a teething issue with one of the condensers. My wife and I were super impressed by his dedication. (Also: Huge thanks to project manager Zack for tracking all the details as this complicated project evolved.)

The finished result exceeds even my high expectations.

Slava and his team found resourceful ways of concealing lines behind walls and in the gaps between floors. Considerable effort was spent installing condensate pipes for exporting moisture. This meant a lot of cutting and drilling. Usually, the simplest installation is on an exterior wall. We however were asking for four interior wall and two ceiling placements. Despite this being a lot more work I am very grateful the installers respected our wishes. As the home owner it makes a profound difference.

But why did we replace everything with mini-splits?

Our house was built in 1970. One of the first things we discovered was the woeful central heating and cooling system. It barely worked. We considered replacing the gas furnace with a modern variable speed one, replacing the ductwork and installing a new AC. However the remodelled upstairs area was beyond hope - the house had simply not been designed to circulate air up there.

Thankfully we now have technology that was simply not available in 1970: Ductless mini-splits.

Instead of relying on cumbersome ducts to blow air around the house, heat energy is efficiently transported via compact, flexible piping. These lines can be routed through the structure of the house much easier than ducting. Eliminating ducts also eliminates the need for cleaning - there is nowhere for dirt or bacteria to build up.

The temperature of each indoor unit can be controlled independently. You only need to heat or cool the areas you want, saving you money and helping the environment. It is also directly circulating and conditioning the air nearby, providing a very fast, responsive system.

Mini-splits are inherently modular - multiple indoor units can share a single condenser. Multiple condensers can also be installed if the layout of the house makes it difficult to run all the lines to a single outdoor unit.

Our plan over the next few years is to transition away from fossil fuels and make our house 100% electric with solar panels. Getting rid of our gas furnace and investing in all-electric mini-split technology is our first step down that road

Armen V.

3/22/2023

I don't know if this company is any good or not, because it took about 5 days to conclude they're bad at communication. First they tried texting our land line, which of course did not work. I supplied a mobile number and email address, which they ignored. They said they would arrange a virtual meeting, and once again texted my land line to set it up, which obviously wasn't successful. Finally, they announced (still using land line) an in-person visit, which I declined. I never received any communication via email or mobile. The experience has made me leery of their performance in general.

EDIT: After being contacted by Fuse, who apologized for the communications gap, I have raised my rating to 4 stars - based on the reviews of others, I am willing to believe Fuse is a good company to deal with. Unfortunately, their timeframe for an estimate was too long, and I engaged a different installer.

Joe S.

05/06/2023 12:00:00 SA

We recently upgraded our 25 year old gas heat/electric AC to a new electric heat pump. Our estimator, Frank, was very helpful and answered our many questions quickly and in detail. The installers, Garry and Max, were prompt, friendly, and professional. So far we are very happy with our new system and are glad we chose FUSE.

Ken L.

3/27/2023

This is a very professional organization. The installation of a Mitsubishi heat pump was handled with precision and care. They were very patient with the questions that we had. In the end we were very satisfied with the work that was done.

Sachin G.

3/28/2023

After the power outages due to the recent weather, my kitchen lights started flickering intermittently. I have worked with Fuse HVAC before and like them, so I called them again for this job. Fuse HVAC are not cheap but they do good work and are reliable.

They sent Arsen T. who was a good technician. Very polite and competent at his job I would recommend him without hesitation. Arsen even went the distance and went to home depot to get the right type of breaker to replace mine.

My problem is resolved and in the future, I would call Fuse Hvac (& request to send Arsen) again.

Sachin

Tim P.

7/20/2022

From the estimate to the completion of the job, things were very smooth. The installers had their hands full with a difficult install having to go up from the downstairs through a small chase up to the second floor attic to get back down because of our slab foundation and did it all in the two days they planned. The install was clean and there was a small hiccup at the end when they accidentally left and disconnected our doorbell.

They were back the next day to resolve in about an hour. The system works great, is quiet, and the whole family was happy the first night to have a cool nights sleep!

Junjie Q.

01/11/2023 12:00:00 SA

I replace my very old furnace with FUSE. Konstantin helped me and recommended several options for my house. He was so patient for answering my questions of pros and cons and gave me competitive price!!
It was near holiday but I could even schedule a next day installment while other providers cannot.
Good service, reliable machine and nice price.

Nicholas H.

12/01/2022 12:00:00 SA

Great, efficient experience with HVAC technician. He (Matt C.) arrived early, and notified us when he was arriving. When arrived, he covered his shoes and swiftly went to work to deduce the problem, found the blown fuse, and replaced. He took a further step, and offered to even install our new Nest thermostat, making sure all wiring was done correctly. He left on time and our home is once again running with air! Would 100% highly recommend to anyone in our area!

Michelle B.

01/07/2023 12:00:00 SA

Because of the convenience of multiple services, we ended up booking an electrician and a plumber. Both technicians were fantastic!

Arsen T was our electrician and completed three separate jobs: kitchen lights, outlets, and thermostat replacement. All jobs were completed efficiently and with precision. He was very polite and thorough.

Nikolay B was our plumber and he was awesome. He identified a leak a previous plumber missed (which caused water damage to continue). He had a methodical approach to figuring out the problem, and when he started the job, figured out additional areas that needed to be addressed (drywall mold). At the end, he spent time re-testing for leaks and cleaning up (the area was left cleaner than before his arrival). He was also very polite and thorough.

Thank you so much, Arsen and Nikolay!

Srivatsava D.

3/23/2023

Great service but a little expensive. Prompt service, professional technician came in, diagnosed the problem with our furnace gas valve and sensor, replaced it and made it work. It stopped working in between and they were happy to send someone to look into it and said there is a one year warranty.

Sam M.

09/04/2022 12:00:00 SA

Did not honor the quoted estimate and tried to charge us more after the electrician arrived to do the work.

They tried to deceive us into doing half the work, or charge us more to perform what was explicitly listed in the quote. Every time we pointed out the detailed work in the estimate, they tried to come up with a new reason why we'd have to pay more. They were clearly scrambling for ways to over charge us, hoping we would relent since they were already there to do the work.

I would have gladly paid more for a legitimate reason, but they were clearly trying to scam me.

Kyle Y.

6/30/2022

My experience with Fuse couldn't have gone smoother!

Because I was looking to get solar panels, I decided to opt for a heat pump over a standard A/C unit to take advantage of as much of the electrical generation as possible. It was surprising to me that quite a few places in the Bay Area did not carry/have the ability to install heat pumps!

Of all the companies that I requested quotes from (and there were many), Fuse was the first to respond and provided a greater array of options for my needs.

The actual installation day was quick and the workers were extremely professional and accomodating of my many questions! The final inspection also went through without a hitch which given their level of professionalism was to be expected.

Overall, everything from their customer service to their product offerings to their workers were top notch and I have nothing but the highest praise for the entire operation!

Ovidiu F.

05/06/2023 12:00:00 SA

I've selected Fuse when our gas furnace suddenly gave up, and after calling several other HVAC companies an comparing their bids. Fuse were remarkably punctual, their technician professional and polite, they diagnosed the issue (for a diagnostic fee, but so everybody else), sent the estimate, which proved to be very reasonable, compared with others, and fixed the problem fast and efficiently.

Josh G.

3/22/2023

Our installer Angel D from Fuse replaced our AC and gas furnace with a Mitsubishi heat pump. Angel and his assistant did a great job, having to work in both the crawl space and attic. To make it more difficult, the power went out on the second day of installation, so they did everything they could without electricity, and we very flexible with my schedule to finish up on the third day. One week later and the system is working wonderfully. We're very happy with Fuse and Angel.

Brigit A.

12/22/2022

Besides replacing two furnaces perfectly, Fuse HVAC sent and electrician who checked out an electrical switch at one furnace
He also repaired some motion lights and long cables to another outside light. This additional light wasn't easy to repair, but he did a perfect professional job on it, even changing the insulation of the cables. I appreciate that Fuse HVAC provides so many services, including electric services.

Jayesh S.

3/18/2023

David was a great technician - did the work diligently, neatly, left the workplace clean, and explained all the work done. Highly recommended.

Jeff R.

3/20/2023

Monday 3/20/2023

Our HVAC unit went out due to a power disruption last week. I sent a note on the Fuze website yesterday (Sunday) to schedule service. Got a call back later Sunday confirming an appointment TODAY (Monday)! Matthew showed up earlier than scheduled (he called first) identified the problem, fixed it in a very timely manner, and even fixed a rattle without me requesting that we've been listening to for years! Awesome job Matthew, and the whole Fuze organization!!'

Venkat B.

05/03/2023 12:00:00 SA

Jeff and Garry worked on my heat pump project. Had good technical knowledge, provided effective solution and smooth installation. The installers were very professional and left the place clean as promised. Highly recommend!

Kuladeep S.

03/07/2023 12:00:00 SA

Scheduled an appointment for partial power outage of my house. Came on scheduled time. Experienced and accurate to pin point the problem with in 15 mins and solved. Service is clear and transparent.He has also fixed recessed lights, Even went into attic fix the fault. I would like to recommend for further business. Nice experience

Scott S.

2/13/2023

Scheduled an appointment. They cancelled at the last moment and said they didn't want the business. If they didn't want the business, should have just said so at the beginning so I didn't have to take time off from work to be home for the scheduled appointment.

Update 2/15: Fuse HVAC did reach out to try and rectify the problem, so update the stars for this effort.

S J.

6/21/2022

Fuse team helped us installed HVAC system. I am very impressed by their clear itemized quote and fast turnaround. They are the only contractor who clearly listed out price for each item. They provided the most competitive quote with quality product and work. As soon as we approve the quote, within 1hr, they contacted us to schedule installation on the second day. Both the advisor Denis and installation team Michale & his coworker are professional and patient to answer all the questions we have.

Ivan R.

6/23/2022

Using this service already multiple times. Main reason is an quality of work. I did try couple times cheaper guys but finally it was more expensive and highly stressful. Our old house always need some maintenance but now we don't worry about our AC situation. Highly recommend

Paul D.

03/02/2023 12:00:00 SA

I just had a new heat pump system installed and I am so happy with how it turned out! Anton and Vincent did an excellent job. They were both so nice and professional during the entire installation process. The system turned out just as we had hoped. Jeff who provided the quote was also wonderful and stayed involved throughout the process. I highly recommend using Fuse for your HVAC needs.

Vikas C.

06/08/2022 12:00:00 SA

Fuse was great to work with. Clean and neat work. Good communication. Reasonable pricing. Would gladly work with them again and highly recommend their services!

Jai S.

07/10/2022 12:00:00 SA

The furnace condensation caused water leak.
It was tricky because condensation occurs after running a/c for some time (1-2 hrs).
By the time the technician came we had stopped using a/c for several hours.
Gorgy came and eliminated causes and based on my explanation was able to arrest the leak.
There was another minor leak after his fix. I informed Fuse HVAC and Gorgy swung by the same afternoon and resolved it. I'm very appreciative at the responsiveness and... no he did not charge my for the 2nd visit. Really professional and showed that they cared about their work in completely solving problems and also cared about their customers.
Highly recommend

Ravi P.

5/31/2022

Estimate team 5/5
Scheduling team 5/5
On-site team 5/5
Customer service 5/5

In short: I was pleasantly surprised by the quality of work and service that fuse has delivered for heat pump installation. Value for money, Top notch customer experience and a bang up job.

In detail:
I was shopping for the HVAC estimates from different companies including Costco's Lennar. Mr. Frank from estimates team gives a detailed estimate and answered all the questions patiently given this is my first time doing it. We only needed an AC installed but he explained the pros and cons of a heat pump vs just AC. It helped me take the right decision to go with heat pump for our situation. They are a certified Mitsubhishi dealers and provided the best quote beating Costco's pricing and not compromising on the SEER rating/efficiency of the unit.

The scheduling team reached out and kept me in the loop for any changes in the appointment times. Also accommodated our requests.

The on-site work team lead by Slava was wonderful as well. They confined to their space and explained the work being done from time to time. Accommodated slight changes to the work order. Towards the end, they left the place clean and tidy with a safe installation of the heat pump in the same state as it was before.

Post-installtion support for city inspection is also prompt and very professional.

Overall a super happy customer. I'm glad i was referred to them and i will highly recommend them to my network

John G.

6/28/2022

Our 25+ year old original air conditioner gave out. Fuse came in and gave us an awesome quiet replacement for a great price. Service was quick, techs were very professional. Will reccomend them to anyone who needs their services. 1st time I used this company, was for a heater replacement at another property woth the same wonderful results. If you want quality for a great price, look no further!
John Gonsalves

Igor Z.

09/01/2022 12:00:00 SA

I needed a mini-split system for a second-story bedroom. Our house has central heating/conditioning, but that specific room was not getting enough flow and fixing the ducts was impractical. I requested a quote from FUSE and got a response literally within minutes (couple of other companies responded back 7 days later, lol). They came on the next day, inspected the site, listened to my ideas/suggestions and gave a quote. They were flexible on what to install, including my own equipment should I had one, but suggested to go with Mitsubishi 9,000BTU mini-split, for which they are a manufacturer certified contractor. When I saw the estimation I said wow, really?. But then I went to the Internet and checked what people say about this specific model (it was in the quote). The unit turned out to be expensive, but feedbacks on it were very positive. So, I decided to not save on the hardware. As for the labor and materials, the quote looked reasonable.

I could not give a specific date due to ongoing remodeling in the house. FUSE and Denis (who was my point of contact) were very flexible here, and they just said we'll come as soon as you are ready. On a scheduled day Garry and Maximo arrived right on time early morning. They quickly inspected the work site, asked couple of questions and then I didn't hear from them until noon when they reported the work is done. And it was done. All walls clean, no dirt in the room or yard. And a working mini-split system cooling my bedroom (but it can heat too, it's a heat pump).

Some moments I'd like to highlight:
1. The unit is VERY quiet. I could barely hear its motor staying at 10 feet distance from it. Denis, Harry and the anonymous people on the Internet were absolutely right about it.
2. FUSE agreed to mount the unit at the level of the second floor (it was my idea and I had my reasons). Indeed, it was much harder for the installers. The other companies just refused and insisted the condenser must be at the ground level.
3. Garry and I agreed that the drain line will simply be an offset from the wall instead of a routed pipe down to the ground. It was not trivial to put the pipe due to the unit location and the wall layout. To my surprise, when the work was finished I discovered a nicely routed drain pipe. And they even painted it to match the wall's color! For no extra charge.
4. In a day or two I got a notification from the Mitsubishi warranty department that my product is registered and I'm covered. Usually, I do such things myself, but this time I totally forgot about it (too much things going on in the house). Thanks FUSE for taking care of it on my behalf!

I definitely recommend this company if you need a mini-split system installation. And think twice before you decide to go with a cheap unit. It may save you a buck today, but on the long run it can be a loss. Not to mention the comfort.

Rosealinda A.

2/16/2023

When requesting a quote they where on time and reliable. Very professional and knowledgeable and their gas heater quote was reasonably priced.

susan T.

10/11/2022 12:00:00 SA

I had a great experience with Fuse HVAC. Mikhail was excellent. He was very efficient as he quickly found the root cause of the issue and fixed the electricity problem in my house. I'm definitely calling Fuse HVAC again and will request Mikhail the next time I encounter an electrical issue.

Meshal J.

4/21/2023

Long overdue . 10 stars if I could . Fuse setup my solar, water heater and AC. Very professional and follows up for any issue. Customer service is great and prompt as well as the booking process, transparent pricing, good workmanship etc etc. Go to them for any electrical needs. No need to think twice

Sree D.

5/23/2022

Quick and too the point service. Will hire again.
Great service. AC works great.
Expensive
Too many calls asking for feedback. Text ok but repeated calls just for feedback is too intrusive.

Chenxuan C.

2/21/2023

Matt came today for inspections, he went above and beyond helping me troubleshoot, taught me a lot about heating and furnace, even contacted the house inspector to discuss the issue (since it's a new house). He is very polite, knowledgeable and hardworking. Very good service !

Vivian T.

8/23/2022

Our dryer wasn't working so I called Fuse and they sent Mikhail to our home to help us. He was able to diagnose and get our dryer working the same day.

Diana H.

10/04/2022 12:00:00 SA

Great service and professional staff.
I like the staff is very honest and trustable, the work only takes an hour to fixed it.

Ashesh C.

10/05/2022 12:00:00 SA

I had several outlets not working in the house. Micheal diagnosed the issue very fast and got everything working within half an hour. I'd recommend the company

Val Y.

05/06/2022 12:00:00 SA

The BEST HVAC and electrical company in the Bay Area.
I purchased a house recently and had to update my old furnace, ac with electric panel to something modern and efficient and also to add zones.

I got quoted from about 5 different companies. Some seems they did want to fully understand what I needed and others just sent me random stuff, also 2 had pretty outrages prices.

Fuse hit the point both in terms of the proposed system and explanation. Big thanks to their sales manager Mike that came to my house and pretty much precisely understood what was our issue and end goal.

We ended up upgrading our panel to 200 amp in order to support the new system and also was able to get a huge rebat

Long story short. Their proposal was one of the best and they also offered all possible rebates from state California and are on top of what they are doing, including the actuall installation (Thank you Alexander!), communication and on. Lastly the final inspection was quick and even inspector mentioned that guys did a great clean install job.

I was waiting to write the review till we got our rebate check which we got today!!! ( TECH Clean rebate program)

Thank you guys! You rock!

Roopa K.

8/24/2022

We reached out to Fuse HVAC to address some electrical issues and tasks. The technician Mikhail arrived on time, was efficient in diagnosing and fixing the issues - switch replacement, installation of panels to cover some plug points - and also spent time discussing various options for room lighting that we are considering.

Overall, we're very glad with the level of service and look forward to using Fuse HVAC for our electrical and HVAC needs in the future.

Roland H.

4/15/2023

Our experience with Fuse was excellent. We did a major refit of the HVAC and water heater in our Palo Alto home to replace two gas furnaces and one gas water heater with heat pumps. It was a big job that required the coordination of the plumbing (water heater) and HVAC groups at Fuse. Both were great. They showed up on time, were very knowledgeable about the units as well as the city codes that needed to be followed. It was a complex job (five splits with branch box upstairs and a single air handler downstairs, two external compressor units), and they worked hard on it for several days, 9am to 7pm. Over the course of the job, we dealt with seven of the crew (estimator, project manager, two water heater installers, two HVAC installers, and one helper). All of them were professional and courteous -- none of them ever entered the house without putting on their shoe covers. It was amazing how little mess they made -- despite the need to cut drywall and go in and out of the attic and crawl space multiple times each day, there was very little evidence of either. And they cleaned up and vacuumed up the dust/chips every day before leaving the job. Remarkably, the estimator (Frank) promptly answered my questions about the quote even though he was on vacation on a cruise! Our system is working well, the Mitsubishi units are amazingly quiet, both inside and outside the house.

Atul V.

4/26/2022

We have an intermittent problem in our HVAC zoning damper. I.e., sometimes it works propely, and sometimes for that one zone the damper does not open. I scheduled an appointment with Fuze to come and diagnore the issue. There is a $99 fee for diagnosing, which gets subtracted from the overall repair job charges.

Oerall I had a very good experience with them.

The technician was running 40 mins late and I got a call informing me of that well in advance.

The person who came was very polite, professional and appeared knowledgeable about the work.

Unfortunatly the problem with teh HVAC damper did not come up while he was there. He and I tried many times to reproduce the problem, it just did not happen. While he spent quit a lot of time trying it, he did not charge me anything for the visit. He said I can not charge you because I was not able to find the problem.

Really appreciate the professionalism and honesty.

Samuel C.

4/26/2022

Fuse elecric is great , Jacob was the consultant and he helped me from start of the project ( upgrade to 200 Amp ), initial consultation, guiding me through the whole process , very accommodating and thoughtful.
The installation by Juslav andwent very well , on time . They did a clean job , very affordable and reliable .
I would definitely recommend to anyone who needs electric work .

A B.

04/10/2023 12:00:00 SA

Excellent service. Our furnace is working better even though we will need to replace it soon.

Brad G.

8/15/2022

I found Fuse Electrical while looking for an electrician to add a 240V service to my garage for a new water heater. From the very beginning of my search on Yelp, Fuse was highly responsive, scheduling a video call estimate for the very next day. Other electricians were willing to give us a quote sight-unseen, so I really appreciated that the video call at least let the estimator get a sense of the context before providing a quote.

Dmytro M. showed up during the scheduled time, and quickly found that the unusual construction of our house made running the new wires more challenging than originally expected. He spent at least an extra hour working to get a routing that worked, and made sure that everything looked super clean and professional when he was finished. Because of his diligence, I'm very confident I won't ever have this problem again, as there are proper junction boxes to allow for access in the future.

Overall, I'm extremely satisfied. Tremendous work by Dmytro and the team at Fuse!

William H.

04/09/2023 12:00:00 SA

Anthony came to check out our wall furnace. He was able to figure it out and gave us a recommendation within an hour. We accepted the quote and the furnace was replaced the following day. Very efficient and reasonable price!

Ins A.

10/24/2021

We hired Fuses Hvac pro services to service our hvac and also clean our ducts as we recently underwent a big renovation.

Tom was super! He cleaned all the dust build up in our ducts, bathroom vents, and laundry vent. Serviced the HVAC as well and cleaned our furnace room as well.

Will hire them again to clean out our coils when it's spring. Highly recommend them.

Vasudev P.

09/04/2022 12:00:00 SA

As a very satisfied customer, I recommend Fuse Service with no reservations for any HVAC work for the reasons below. Also attaching pictures of the finished work.

The new HVAC system they installed for my condo was superior to the old one I inherited:

1. Uses electric heat pump instead of hot water for heating (smaller gas bill in the winter and eco-friendly).
2. Ceiling fan coil is very quiet. My old one sounds like a commercial jet taking off.
3. The louvered panel is so easy to operate and uses pre-cut filter. My old one was very hard to close and used cut to fit filter.
4. The dumb thermostat was replaced by Nest PRO smart thermostat.

Pricing and warranty:

1. The price was very reasonable. They did NOT raise the price given in the estimate for the final invoice.
2. 3 years labor warranty. Most contractors offer only 1 year labor warranty.
3. 10 years parts warranty by Carrier.
4. The estimate from Fuse Service was itemized for labor and parts. This indicates transparency (honesty). Some contractors don't itemize and this is a red flag.

The installation work done was very professional:

1. I did NOT need a drywall contractor because they cut with precision. One less headache.
2. The technician Aleksei is EPA certified.
3. It was a tight workspace in my 1 bedroom condo and that creates challenges during installation. But Aleksei and his helper (also called Aleksei) were mindful of property and cleanliness. The heat pump goes on the roof and presents challenges.
4. Aleksei's problem solving and trouble shooting skills were exceptional. He also knows the electrical side.

I recommend a prospective customer to be patient during installation. Sometimes, there are challenges that present themselves which were not anticipated during the estimation.

Final words:

The whole lifecycle of the project was supported by Jeff the sales manager/estimator, installation scheduler, customer support, invoice department. It was a streamlined and seamless process from start to finish. And of course, the haul away and recycling of the old system is included in the price.

Brian S.

4/25/2022

They came to house for a quote for a heat pump, but they never sent one even after I reminded them 4 times.

Edit: FUSE followed up with me, the technician that first came to my house quit before sending out a quote. They sent a new person out to give me an updated quote. They were knowledgeable and quickly gave me a new quite.

Irene D.

9/23/2022

I am very happy with the service I received today from electrician Mikhail! I contacted them to get an estimate to install our Tesla wall connector in our garage and the response time was quick. I made a zoom appointment to determine location of the installation and estimated price which was very convenient. The cost is very reasonable as I read that installation can be up to $2000 total. Originally I had made an appointment for Saturday but I received my wall charger earlier then expected that same morning. When I contacted them and asked if I could change my appointment to today instead, they quickly informed me that an electrician will be at my house within the hour! Extremely happy with my overall experience!

Stanley F.

8/31/2022

Michael was awesome! I called 3 other companies and these guys were on it. Professional and quick.
They also were reasonably priced.

Donglin W.

8/30/2022

Michael did a great job fixing power outage of my two rooms. Great service! Useful advice! Highly recommended!

Susan P.

8/31/2022

Called for lighting service in kitchen which was very dim. They came by day of and got it fixed all in less than 2 hrs. Micheal was good and explained process and pricing. Our go to electricians.

Alex S.

9/13/2022

Mike from Fuse HVAC San Jose was great. He arrived right on time, and he was very polite and courteous.

I had a bad circuit that kept tripping when I would boot up my desktop computer, and Mike was able to replace the circuit very quickly and efficiently. He also took the time to explain why the circuit breaker kept tripping.

He fixed the issue in a matter of minutes. Super happy with his work. Thank you Mike and Fuse!

Matthew B.

8/26/2022

Have used Fuse twice now, once for a AC repair and once for minor electrical work/inspection. Both times the technicians were super knowledgeable and friendly. It was reassuring to see how much experience they had. Definitely planning to use them for any work whenever possible!

Chris B.

1/25/2023

Fuse has been highly responsive and provided great service following our furnace going out late last year. Kostas was able to quickly identify the issue, replace our motherboard and fix two other installation issues from before we purchase our home. Subsequent to the installation, we discovered another wiring issue (not caused by Fuse) which was fixed by Kostas.

2 months later the furnace stopped working again! Kostas was there the same day I called to diagnose and replace a failed ignitor. System is back up and running!

Great service from Kostas and Fuse!

Grainne C.

8/24/2022

A fuse blew on a Sunday evening and we could get the fust to turn on for a second but then would blow again. So we turned to yelp for an electrician. Of course no-one was open on a Sunday but I was able to book a first thing Monday appointment with Fuse HVAC. Michael showed up, assessed the problem, explained our options, helped reassess where things should be plugged in, and got that fuse working again.

Tristan D.

09/08/2022 12:00:00 SA

Fuse has been responsive and professional for the installation of a NEMA 10-50 and DCC box for my EV. Mikhaïl has been very nice and respectful in the scorching heat, plus left the place clean, even correcting the panel incorrect fuse labels.

Hellen W.

8/26/2022

Michael helped fix the power socket very quickly, my fridge started to work. Thanks a lot!

Forozan A.

11/28/2022

We lost electricity in part of the house including the heater. So no heating for two days on cold nights. Fuse technician Pete was punctuale to the appointment and very proffesional. He found the issue and fixed it in timely manner. Thanks to Pete and Fuse.

Sasha H.

04/01/2022 12:00:00 SA

Fuse has been the best experience we have ever had with contractors. From beginning to end, we dealt with highly professional, knowledgeable, competent, and reliable staff.

We obtained 4 quotes for a mini split system, and we selected Fuse because their quote was the most thorough and detailed written quote we got. There were also no pressure tactics or obfuscation, unlike other companies. It was a straightforward and trustworthy experience, and all of our questions were addressed.

Mike and Max were the Fuse staff assigned to our project. They did an outstanding job in every respect. They were on time, professional, highly knowledgeable, and highly competent (we know as we are not new to serious house projects). I should also note they kept things immaculately clean throughout the process. My husband and I could not be more thankful to them. We will be recommending Fuse and their staff, Mike and Max, to everyone we know.

Thank you, Fuse!

amy o.

10/25/2022

I am a returning customer. Recently I got Fuse to install a new mini-split Daikin HVAC at the bottom unit of a house. They sent Angel (Alex) and Helper (Sergei) to install this new HVAC. I am very impressed by their work. So much so at the end, I gave them a small tip.

This house has 2 levels. The top unit HVAC heater was reported not to work (this is newly installed a few months ago by another vendor and the heater has never been used) and I suspect the electrical wiring for the mini-split HVAC may have affected this. I called Fuse and they are able to send support in 15 to 30 mins!! And guess who turns up? Angel (Alex)!! He confirmed and assured me the wiring for the mini-split HVAC is done correctly and should NOT affect the top unit HVAC. He went further to take a look at the top unit HVAC. Within a few mins, he located the problem!!! The problem is the power switch on the gas furnace is not turned on!! Alex is truly my Angel!!! I am very happy with Fuse and Angel's level of expertise and service!!

Kimberly R.

8/24/2022

Mikhail is very helpful and friendly too. He identified and repaired the problem in no time. Highly recommended!

Ed T.

1/21/2023

Our furnace began short-cycling (heat turned on , then shut off again after a few minutes). We called in a repair person from a local company and they told us the problem (too much back pressure) but failed to identify or fix the root cause.

In desperation we called Fuse and they sent out a person the same day (Chiril Z.) He investigated, then put his finger on the actual issue (our second floor zone valve motor was broken and the valve was stuck shut causing the observed back pressure).

Chiril removed the stuck valve, temporarily curing the short-cycle until the failed motor could be replaced. The next day, right on time Chiril installed the new motor and we have been basking in the heat of our repaired furnace ever since; Thanks again Chiril for your hard work, persistence and effective repairs.

Chris B.

08/03/2022 12:00:00 SA

Great job installing electrical outlets. Very happy with the work done.

I would recommend Fuse and will probably hire them again.

Lauren M.

8/17/2022

I submitted a service request to Yelp for an electrician. Fuse was the only company to respond thoroughly with their fee structure, available appointment times and multiple contact options (email, text, etc.). Yay for efficiency! When Mikhail came out he was on time, professional, prepared, patient with all my many questions. He explained their estimate process to me and was back in touch within 24 hours.

Thank you so much, Mikhail and Fuse! So far, it's been a pleasure to work with you. I will update this review after we have the work done :)

Tony B.

01/07/2023 12:00:00 SA

Matthew is the best technician I ever met he reliable. He works hard to get the job done right? Hi recommended to fuse he came and fixed my AC and heater from Modern image and Milpitas and the guy did very good job. I recommend it to public. Anybody need AC heating and ventilation please contact Fuse HVAC

Yesenia L.

1/15/2023

We had a great experience with FUSE Electrical. They removed old indoor fluorescent skylights (wiring/ballast was hidden in the attic), replaced with new wiring/LED lighting. We also had some questionable old indoor switches/wiring redone & updated to smart switches. They also installed new exterior lighting, and new indoor/outdoor outlets. We are very happy with the whole process. FUSE was very easy to schedule (it required 2 iterations of estimates as we figured out what work we wanted to have done & 2 days to complete the work). They communicated well about their arrival, as well as being on time for all appointments. Our technician Adam was a great help in recommending different ideas for our projects that we had not considered, as well as specific parts to choose from. He convinced us to convert to smart switches which has been a great choice. While the work was being done he checked with us frequently to make sure it was what we wanted down to the details, and explained what he was doing so that we understood how things worked. I appreciate how interactive the process was, and that he was respectful and took time to educate us. We highly recommend FUSE for the quality of the work and how smoothly the whole process went. Job well-done!

Patty C.

01/07/2023 12:00:00 SA

I had a miscommunication with member of their staff several weeks ago that resulted in a temporary loss of faith in the company and its work process. Upon clarification from Sam, their business manager, I realized this was a company that is sincere, diligent, and thorough in their efforts to provide the best service.

Bryan H.

8/17/2022

Despite some communication issues while initially setting up the appointment, Fuse reached out and resolved the issue to my satisfaction and I now have a newly installed bath fan up and running. The technician was courteous and got the job done quickly. Thank you.

Joe G.

10/27/2022

I had a very complicated residential electrical problem that was resolved to my satisfaction by Michael [Mikhail], the Electrical Wizard, from Fuse HVAC. At all times he was very courteous and clearly explained the problem and then resolved it to my satisfaction. His price was reasonable when compared to other potential electrical contractors. I would not hesitate to call him again when the need arises. That you Mikhail for taking care of us and to Fuse HVAC for making him available to us for our future needs, Joe

Ryan R.

12/02/2022 12:00:00 SA

My furnace was not lightning and we reached out to Fuse to have it fixed.

Fuse responded immediately and was able to set up an appointment for the next day.

During the appointment, my technician Matt C. was very professional and quickly identified and fixed the issue. The cost was reasonable.

Very pleased with Fuse's responsiveness and efficiency. Will reach out to them in the future for my HVAC needs.

Hyungho K.

11/25/2022

It took only four months for my Rheem water heater to stop functioning after installation, and it turned out that the furnace controller was not operational properly. As it's obviously within warranty, new parts were scheduled for delivery, but their expected time for arrival was a couple of weeks. Oh my god, it was hard to imagine to live without hot water for a couple of weeks in November. And then... the awesome plumber Alex came to rescue, he secured the necessary parts from the warehouse and fixed the water heater just in an hour. Even though it could be a little frustrating when the newly installed water heater got into trouble, I was so relieved by his trustworthy and reliable response. And I really loved his professional job, thanks Alex!!!

Mr M.

3/27/2023

I have used Fuse Service Inc. a couple of time now. I had an issue with my Maytag washer and the door not opening. Chirill was the tech. that came out this time and he was on time and was very courteous by putting on shoe covers on prior to entering my home. He quickly identified the issue and made a minor adjustment to correct it. He tested the washer and gave me some insight on how to correct the issue if it was to happen in the future. Chirill was highly professional and just a nice guy. He did not charge me for the repair or the appointment fee. Seriously great customer service. I would absolutely use Fuse Service in the future. They have earned my trust and secured a future customer in me. Thanks!

Y K.

11/08/2022 12:00:00 SA

Alex S Plumber was fantastic. He arrived on time, and went straight to work. The estimates I received were anywhere from 3-5 hours--which is probably safe business practice--but he replaced the water heater we had and was done in 90 minutes. Responsive, kind, and very efficient. Would highly recommend again!

Denise L.

10/17/2022

Honest and straightforward company. I own a rental property and needed electrical work done. I am new to property management and honestly had no clue what to do or who to call. I am so thankful this is the first company that popped up on Google, not only were they able to squeeze me in the next day but my technician was so kind and knowledgeable! Mikhail was not only able to fix my fuse issue but was also able to fix some other things I thought I was going to have to call somebody else for. Solid company and amazing technician. I will definitely be giving them a call again in the future.

Peter W.

08/04/2022 12:00:00 SA

My sunroom and AC breaker panel having problems on last week, and i call Fuse HVAC Electrics for services. First, they're very quick respond on services call with technician schedule on route tracking by text messages. The Electrics Technician Dmytro is very profession and patience on phone call my home services insurance company and always on-time with my schedules. Dmytro technician is hard worker with experiences and friendly he fixed my problems with electrics panel breakers replacement and rewired few of power plugs at my sunroom. when jobs finished they will send you invoice with jobs site photos as I attached on this review. I'm very appreciated on this services and It's hard to find this kind of services on nowadays! I'm highly recommend this company and especially technician Dmytro to your needs and you won't disappoint it.

Srini M.

3/26/2023

Amazing service, quick response, technical expertise, and customer service. Bob is very knowledgeable and very detailed in his work. Super professional work.

Hank L.

11/27/2022

8 months ago... I found these guys to remove my AC so I can do some cement work. Bob (request him, specifically!!) was professional, amazing, and was careful in all that he did. Ran into a little difficulty but he figured it out. It took 8 months for my city to approve the permit to do 3 day's worth of work. When I called them and requested Bob, they honored the original quote, showed up on time. Bob didn't remember me per se, but he took pictures to document the setup when he originally removed the unit. Within 45 minutes, things were up and running again.

There are a lot of HVAC companies out there... but there's only one Bob.

Freddy S.

3/21/2023

The company was responsive and had a reasonable and clear pricing structure that I really liked. Lucas came to my house the same day I contacted Fuse. He was friendly and quick. He double checked a few things and was a thorough troubleshooter. I will definitely be using Fuse in the future if I have any issues.

Madeline H.

08/05/2022 12:00:00 SA

We contacted Fuse to get estimates on a few projects for our new home. Mikhail was able to tell to us the work involved in each project, price estimates, and his recommendations. He took time to explain what needed to be done and why, which was great information for us as first time homeowners. He was able to replace a few old outlets in the kitchen with GFCI outlets and provide an estimate on an electrical panel replacement.
We plan to use Fuse for our future electrical and plumbing projects.

Sun L.

2/23/2022

We are a community church in Fremont. Vlad the tech guy came to diagnose 3 old roof HVAC three times. On time, fast, experienced and honest. I could not be happier.

All other repairmen came and told us we need a new one.
Vlad was poised, agile and methodical. I will call the operator
and ask for him every time from now on.

I used Fuse for residential work too! They are just as good as
the commercial team!

Call them now before you waste more time ! No kidding. I don't
offer 5 stars easily. This one is a rare one.

Stephanie S.

11/22/2022

When I need electrical work, this has been my go to business. I live in an older mobile home so things have been falling apart more frequently. Pete came over yesterday and was able to address the issue. He fixed what he could and explained to me a further issue.

Elena L.

8/31/2021

Our AC was broken 1 week ago. We called for 3 different 5-star companies and nobody fixed it.
Then we've found FUSE on Yelp and finally the AC works. Very professional, fast, friendly and polite workers. Sergey explained how AC works, how to do the maintenance and shown how to change the filters.
Thank you guys and good luck. 5 star!

Krista W.

11/15/2022

Our heater wasn't working so I Yelped a few places to call and get quotes for someone to come out and have a look. It was easy to make an appointment over the phone for their next available day and time slot.

I appreciate that they text you to let you know your technician is in route. Martin arrived shortly after I received the text. He put on booties before entering my house, asked a few questions, then headed up to the attic to check the heater. He was here for about 90 minutes and thoroughly explained the issue and what he did to fix it. Highly recommend!

Artur K.

2/17/2022

They are awesome. Easy to call, make an appointment. Estimator Dennis was polite and kind. We discussed all the steps of the upcoming installation of the air conditioner. Within a couple of days they called and set a date for the installation. Very excited to be ready for the heat wave. Thank you FUSE!!!

Carmen M.

12/26/2022

Best experience! Our furnace was self restarting every few minutes. The entire process from booking the appointment to getting the problem fixed and paying was smooth and convenient. Sergiu was friendly, knowledgeable and reliable. He explained what the problem was (our furnace was not configured for the changed gas pressure) and fixed it quickly. Our furnace has been working flawlessly since then and we highly recommend Sergiu and Fuse HVAC to anyone who needs help.

Kenneth S.

3/20/2023

Fuse HVAC did reach out to me to apologize for the level of service they provided for the initial diagnosis and estimate. I believe they saw the mistake they made and tried to correct it as best they could. The follow up and the solution they provided was impressive and I believe this represents their commitment to providing 5-star level services.

Steven P.

11/10/2022 12:00:00 SA

Great service by Bob at our house in Los Altos earlier today. Managed to resolve all the issues with our heater and went above and beyond in also providing us tips and advice on how to maintain moving forward in addition to all the work and tests done.

Fair price, timely response, would call fuse again for future heater issues.

T H.

12/10/2022 12:00:00 SA

I replace electrical panel and install AC.
Different team came for each job, all technician are super nice people,
I have had hard time to find nice skill electrical technician until last week, now i am so happy to find Fuse, i will definitely ask them any electrical works in future,

Mohammad Q.

12/07/2022 12:00:00 SA

One of the most professional group of people I have ever worked with. I am so sorry that I did not find them earlier. They are true to their word, very humble and respectful of your property. It shows when after they are done they will clean your place and then leave. I highly recommend them and would happily work with them again. We got our entire HVAC work done from them starting from compressor to heat pump to ducts. Great value for money. I personally would want to than Gary, our main technician who handled everything from top to bottom. Thanks Fuse!!!

Arun S.

12/06/2022 12:00:00 SA

Highly recommend Fuse for all HVAC needs. Am so glad I reached out to them. Based on their star rating on Yelp, I first reached out to them as my heating system with Google nest was down. I initially thought that this could be a fuse issue. But Vlad came by and looked at it and said that the resettable fuse was loose. Any other vendor would have BS'd their way to charge me a hefty amount. He reset it and it started working. He also showed me how to reset it if this gave problems again and suggested a replacement if it happened too often.
While he was checking the system he did a sanity check on the system and found that a joint / elbow was leaking gas. He showed this to me. This was a serious find. I would not have realized. This could have been potentially dangerous. But Vlad quickly gave a quote and fixed this issue within the hour.
Could not be more happy of the quality of service, professionalism and integrity.

V L.

1/27/2022

We had a very good experience with Fuse, who changed our AC unit, furnace, and hot water heater during a home renovation.

Our initial point of contact was Mike who took the time to evaluate our home needs and helped us through understanding what devices would fit our needs. He also helped us get the right quotes and understand what rebates would be available through places like BayRen. That was key.

The major work was done by Tilak and his team who replaced the AC and furnace. They also replaced all of our ducting under the house, including hooking up new ducting to old parts of the house and then creating new ducts/registers in the new portion of the home. Tilak was super friendly and a great person to work with.

Finally, we had their plumber (I am blanking on their name right now) who helped us install a heat pump water heater. He was very professional and made sure that things were working correctly. He had to come out 2 additional times because the mixing valve that was installed was defective and we didn't have enough hot water.

Overall, we had an excellent experience with Fuse. They were informative, efficient, and friendly. They were responsive and we'd use them again if we have HVAC needs.

Esther Z.

10/13/2022

Dennis and Alex did a great job to replace our HVAC. The company is very professional and quick to respond. We are waiting for our permit approval now.

Samantha O.

03/07/2023 12:00:00 SA

They did come on time for an estimate as promised. However, their quote is too high compared to others.

Elena S.

12/15/2022

I put 5 to David (+ Max M) for taking full ownership and professionally resolving the issue with our heater. As for the business as a whole, I would rate them at 3 -3,5, since we were not provided with the correct estimate and the issue was not identified properly within first 2 visits, our landlord had to pay 10 times more than it was estimated initially.

Fay C.

11/29/2022

Folks from Fuse contacted me and apologized for the overcharging. They were sincere in wanting to fix the error and preserve the relationship. They revised the quote, sent someone out quickly and finished the work to our satisfaction. I would use them again, but caution anyone to check for overcharging.

Fay

Anny C.

01/01/2022 12:00:00 SA

I used the Yelp app's quote tool and Fuse got back to me right away with an appointment date and time. The person was very punctual and diligent. His accent was a little thick, so it was hard to understand. But he was fast with figuring out what was wrong and resolved the issue.

Only thing I wish was they would follow up via email with a summary of what the issue was and what parts they purchased to fix the issue so I have a record for myself for the future.

Wan M.

6/21/2022

The electrical receptacles of our second floor bathrooms of my house are out of power for a while. I contact Fuse HVAC last Friday, and quickly got the appointment this Monday. On Monday, Fuse sent their electrician Micheal with his another colleague to our house. He quick identified the problem and replaced the broken main receptacle and all problems were resolved. All these were done within half an hour. I really appreciate their in-time and professional service!

Daniel L.

6/19/2022

Replaced our furnace with a heat pump and also helped with getting a permit with the city. There was a leak at the condensation draining pipe that wasn't detected/tested after the installation (since the test run was too short so the condensation pump didn't have to do anything). I called them and they came to fix the issue within an hour.

Also had a separate job to change three way light switches to smart switches (I couldn't figure out the wiring as they seem to be non-standard). As the work was small, the technicians came within a few hours and got things done quickly.

Praveen S.

2/24/2023

Matt was great!.

hadn't read the one star reviews before I hired Fuse to do the job as I was in hurry and only looked at Google rating and Google guaranteed logo. So, not sure if my experience would hold good for any future services. This review is only for the service I received at this time. If future experience differs, I would definitely come back and change the rating.

Our furnace wasn't working after the strong winds two days before. We had a low voltage situation due to lost neutral on the power pole. When PGE finally fixed the issue two days later, the furnace did not turn on. Fuse was the second company I called based on the google rating who had an appointment to come out the same evening between 4 and 6. Was happy when Matt called and asked if he could around 2pm. He was very professional and courteous. He asked if I would prefer him to wear shoe protector and wear a mask. I explained to him what had happened. He opened the furnace, checked the fuse to make sure they hadn't blown out. Then he checked the voltage and he confirmed that the voltage coming into the transformer was 120V but nothing at the other end, which should be 24v. He said that would have to be replaced and hopefully the circuit board was ok and we would only know once the transformer was replaced. He was going to schedule it for the next day as he would have to get the transformer. I asked him if there was any way we could have it done today. He made a few calls and said he would have to go get it and then come back and install in the evening. He quoted me what it would coast and I was ok though I had no price comparison. I wanted to get it done as we were out of heat for the last 2 days and the house was at 52F. He came back in an hour or so with the transformer and took about 20 mins to install it and it worked. Luckily it was just the transformer!!.

It was a pleasure to have Matt do the job. Non nonsense, get in and get out unlike a few we had in the past where they would try to prep you for a potentially big job saying it could be this, it could be that etc etc. Very smooth experience and would love to have them take care of any HVAC issues. Will definitely update this review if any future visits aren't as pleasant. Hopefully they can maintain the same quality of service.

Vijay K.

6/18/2022

Very professional. They were quick to respond to my calls. The tech did a thorough job of checking for other potential issues after fixing my a/c.

Lin D.

03/02/2023 12:00:00 SA

They provided great advice and service to us and we are very satisfied with the new system they installed for us!

Monish N.

10/31/2022

Fuse helped us with ourA/C unit. Minor problem but they also helped evaluate the airflow, checked duct condition and provided fair quote. They are reliable and professional people. I will recommend them for their services

Umesh T.

06/12/2022 12:00:00 SA

Our LG refrigerator compressor stopped working earlier this week. I researched online and selected / ordered service thru FUSE HVAC. I was accommodated for next day service. Chirill was scheduled to come in the next day and he actually arrived an hour earlier than the promised time window. Chirill was quick to diagnose a dead compressor and found it was still under warranty. He had the part available with him and so offered to replace it right away. So no parts cost, only labor. The job took about 2.5 hours to complete. I appreciate the quick turnaround to fix the fridge.
Chirill was very thorough professional during the the job, explained the tips on normal care and feeding of a refrigerator.

Nadia M.

2/21/2023

We were very impressed and felt comfortable with Matt. He is very well experienced and had very good clear communication. We had an issue with our Carrier System that we could not figure out. Matt was able to quickly figure out the solution and fixed the problem. He took the time to explain to us about our system and even educated us on how to use our Carrier System. We definitely will use this company again.

J B.

6/13/2021

The guy did not show up and tried to change the date for next week. I told him I will call another service in area and hung up.

He called back one hour later and sent me his best guy name Valitin.

The guy took apart the dryer in minutes and cleaned it up and showed me the problem.

His service went from a one star to a five stare.

The only small problem was he gave me a quote on
A different repair that was to high. I found another person to do the second job.

He did great on the first job and I will always keep his business card for my friends.

James C.

6/28/2022

It's June 28th, 2022, the day that we had the permit inspection scheduled. Alex from Fuse HVAC text me about an hour before arriving, and let me know he would arrive earlier to prepare for the inspection. Alex arrived punctually, opened the boxes and minutes later, the inspector came and we passed everything within minutes. We were not asked to do any follow-up / polishing work since Fuse HAVC has done a great job to ensure everything was done correctly and safely. To be honest, passing the inspection was no surprise to me but what really surprised me, was Fuse was able to keep up their post-sales service, to ensure everything (permit submission, follow up on inspection schedule, and show up for the inspection) is done right at the first time, even after I paid them in full a few days after the transfer switch installation was completed. This builds additional confidence that I have with Fuse HVAC, and I will not hesitate to hire them for any electrical services in the future.

Chetan S.

5/30/2021

2 days to the long weekend and the wife and I rush to the washing room as we could smell smoke !!!

We tried to restart the washer and it seemed to work normally to our untrained eye. But as the saying goes No smoke without a fire ! And since we could not ascertain the cause of the acrid smell, we decided to reach out to Fuse HVAC to come in and check out our washer and dryer and since they were to come in anyway, my wife requested for a check up of Air Conditioning unit and our refrigerator unit as well.

It is well past a decade since we had bought these along with this house and target were all new equipment. And since then , did not have to replace or repair too many of the major appliances. We Did not want to wait and come to know of any surprise expenses after the long weekend, so my wife chose early morning next day itself, which Fuse kindly obliged promised.

Next morning, just before the promised time, wife receives a text with name and photo of the service technician who was to come , one named Chiril.

Chiril arrived on time, duly masked and with shoe covers etc. , the epitome of customer service. He quickly reviews our Washer and very patiently without getting too technical clearly explains what happened to our washer and surmises that a replacement would be our best option. He also patiently discussed the various brand of washer and types in the market and merits and demerits of each, leaving us feeling more confident of our required buy, that we could have ever been. Of course knowing that he could not benefit directly from the guidance (they do not help buy/install/replace new units), made this a very thoughtful gesture and earned him full marks on customer service.

The he quickly moved on to our refrigerator and within seconds removed the fused bulb in the it and replaced it with the one we had brought earlier to replace it. No fuss, no delay, he made quick work out of it , without requiring us to remove all our items from the fridge.

Finally he inspected our a/c unit and found that it was low on Freon gas which he topped off quickly. But he did not leave it at that! He closely inspected the line and found a minor leak in the service port and replaced the valve, which should help the gas for longer period in the future.

All throughout the service call, he was completely respectful of our property and ever ready to share his knowledge and experiences on any of the appliances he was called to inspect.

We will call Fuse in a heartbeat whenever needed next and will insist on Chiril to assist us.

Note that they do not come cheap, but there is immense value for money and each service is clearly priced and detailed out in the bill. In the end you are left with the feeling that your needs were truly addressed!

Wesley B.

5/27/2022

Despite a small hiccup with scheduling our service, the management team at Fuse once again took great care of us! This time we needed Fuse for an A/C diagnostic and the supervisor and field tech were very communicative and did a wonderful job ensuring we were up and operational in time for the next heat wave. Got the on our way notification and our guy was here right on time. Thanks again to the management team at Fuse for your commitment to customer satisfaction!

Dan W.

10/12/2022 12:00:00 SA

Excellent response time and very reasonable price. Highly recommend this business. Michael came over to install my Tesla wall connector and got it done with expertise and minimal fuss.

Jeannie L.

06/11/2021 12:00:00 SA

The electrical technician came as promised (the last time), did the work which took all day (10 am - 4:30 pm). He and his assistant were gracious and professional.

The next day I moved the washer and dryer, and tried to connect the dryer only to find out the wrong 220 outlet was installed! I left a message and waited early afternoon.

By 5 pm the correct outlet was installed, and confirmed to work the next day.

Nice part: the light inside the shed. I didn't get the $20 discount though.

Sarvagya P.

10/10/2022 12:00:00 SA

I replaced my 10 years old AC unit with Fuse HVAC Bryant HeatPump. Initially Roby came to my house and gave me a quote, which was comparable to market. Then installation was done in about a day and half. The quality of work as seen in photo is really good. Moreover, Fuse HVAC also applied for BayRen rebate as part of my installation. I survived this summer's heatwave because of you guys. I would give 5/5 for the service provided. Thank you.

Don H.

10/20/2022

Fuse is now my Go-To place or all my electrical, HVAC, and plumbing issues. Why is that you ask? Well let me start with the first phone call to their customer service group. I talked with Jacob and told him I had a bathroom exhaust fan that just stopped working. I told him I was leaving on a vacation in five days and could he help me. He said he would do the best he could. I sent him photos of the two bathroom fans because I had no other info on the fans that were thirty plus years old (I wanted them to match so I wanted two new ones installed). Jacob took a lot of time to find two units which matched EXACTLY what I had but with a newer looking cover. Later THAT DAY he called and said he had found the perfect fit and would have them shipped so they could be received in one day and installed the next !!! Where can you find that kind of above and beyond service.

The next day the installer, Slavic, arrived early and installed the fans (with a few adjustments needed due to the change of the steel casing) extremely quickly and expertly. When he was finished, he cleaned up the bathrooms and vacuumed to remove all traces of him being there. He was polite, personable, and easy to deal with.

The entire process from my first phone call to Jacob until Slavic walked out the door after all was done was THREE DAYS !!! Tell me who else can take a new call, find the right products, order and receive them, and get them installed in three days. Everyone I talked with and interacted with at Fuse was professional and I was able to go on my vacation without worrying about being able to take a shower when I came back.

Melissa S.

5/21/2022

I talked to 3 other vendors who couldn't fix my leak and they were able to do it! I highly recommend

Divya L.

5/18/2022

Highly recommend these folks. We called them to checkout and issue with our HVAC system. Vlad was very prompt and got to the root of the issue and helped us resolve it the same day. We can trust their diagnosis. We will call them in the future !!

Jordan J.

07/11/2022 12:00:00 SA

Our AC is out in the middle of summer. After being passed around by our home warranty company we decided to just pay for a repair and stumbled upon Fuse HVAC. I contacted them last night, and within minutes I had a response and was scheduled for today.

Mikhail was our electrician; He showed up early and got to work immediately by discovering the problem and going much further than the other electrician we worked with did. Not only did he know what was needed to solve our electrical panel problem, which by the way was several MELTED breaker switches, he had the correct breaker switches that we needed on hand and quickly switched them out. To my wife's shock the issue was taken care of in literally less than 24 hours since we assumed parts were going to be ordered, some more downtime in the heat would happen, etc. What amazing customer service!

Zhanibek B.

6/24/2022

We have invited 5-8 HVAC companies for the replacement of our furnace and AC. FUSE was outstanding among others with a clear format of quotes, efficiency in communication, and how clean and efficient FUSE's installers were during installation projects. Moreover, FUSE was the only company that told about different options for the HVAC system. Other companies will just throw quotes to change your system to AC and Furnace.

Sholah R.

9/29/2022

Slavic was SO patient when my electrical problem decided to not show itself when he arrived. We stood around the kitchen waiting for it to occur again and in the meantime he decided to check out the panel box and immediately found the problem! He explained everything to me in a way that I understood!

Ankit K.

7/13/2022

Updated review for another hvac issue. HVAC was throwing out warm air. Kostas who had fixed our furnace earlier came to check it. He did tell us that ac is working fine and figured thermostat is kicking in the furnace. He did not take any fee from us for such a minor fix(even call fee). We had earlier got this checked from another technician who was adamant on selling us a new unit. Kostas also mentioned getting it replaced but only told so once and it didn't feel like someone is forcing us to change it. We will work with Kostas and Fuse again. It is sometimes difficult to get immediate appointments and hence we had to look for another technician in between but we ended up going back to Fuse HVAC after not being entirely convinced with the previous one.

Jini K.

5/13/2022

Quick respond for request a quote.
My washer had a problem of draining.
Ryan did a excellent job for fixing my washer within an hour.

Tom G.

05/06/2022 12:00:00 SA

Our daughter & son-in-law's furnace fan was making a squeaking sound. They were able to troubleshoot the problem and fix it on the first visit. My daughter & son-in-law said that they'd use Fuse HVAC again ... they've found a reliable HVAC company.

Deanna M.

05/06/2022 12:00:00 SA

Very happy, just had new electrical sub-panel and outside outlets put in for newly installed electric awnings. Flovic and Juslav the electricians couldn't have been nicer! Planning to have them come out to fix some other issues and possibly install back up electrical batteries.
Good price, fast response and arrived in time and finished quicker then expected.

Clarence T.

1/21/2023

They did good work to repair my fridge but probably charged me a lot more to repair my refrigerator compressor starter (a part that costed $18) than needed. Tech was there for not even an hour and it cost me $275 for diagnosis and repair. On the pricier side but the work was good.

Ryan F.

9/19/2022

Fuse HVAC is terrific. They provide responsive customer service and their technicians are knowledgeable and professional. We had them do an AC system install with duct replacement about mid 2021. Most recently, they sent a terrific electrician Mikhail to install a 240V electrical outlet for a clothes dryer. Our experience with both the HVAC install and electrical work have been terrific. We also signed up for their residential membership program which includes two annual checks of the HVAC system. They also replaced the air filter that I provided. Overall I'm very happy to have a one-stop shop for all my HVAC and electrical system needs.

Diana H.

05/02/2022 12:00:00 SA

Highly recommend this service! The team is awesome and did the job from the first visit! We had a last minute request to check on a fridge that suddenly stopped working. The issue was resolved and we are thankful and highly recommend Fuse HVAC services!

Sara H.

4/28/2022

We needed our heater/HVAC fixed. It was easy to make an appt pretty quickly. Kostas was our technician. He was very professional and honest and tried to resolve our problem promptly. The pricing was also reasonable. Highly recommend this company. Thank you for the great service.

Giannina Y.

9/22/2022

I found fuse because my air-condition has not been service since we rented our unit ten years back.

They sent their technician Max over and he serviced the air-conditioner and checked the air outlets, changed the filters. He left returned with an assistant and came back to clean the condensers and checked the refrigerants.

Kelly their manager is very accommodating and professional and gave me their direct number in case I needed t contact them about the service,

I have Fuse for my annual maintenance and feel I have them to rely on.

Iftikhar K.

7/22/2022

5 stars and now a lifetime client. My previous AC guy quoted me between $3k and 8k (replace compressor). Sergio fixed my issue in 30 min for $330. End to end this is a classy company. From setting up appointment to invoicing. Very pleased!

Serena D.

1/31/2023

Excellent service, professional team and good deals! I have received different quotes from companies for water heater, HVAC and solar panel installations. After comparing quotes and talking to Roby from Fuse, we decided to have Fuse replace water heater, A/C and install solar panels for my home. He is still working on solar loan. Water heater and heat pump have been installed last week. Kirill and his helper installed water heater for me in one day. Maxim and Eugene helped install the water pump in several days. All of them are so good at the detailed and technical work. Everything goes well and the communication with advisor is also a big plus as our advisor Roby is so knowledgeable on different areas and supportive on what we need.

Thomas C.

07/12/2022 12:00:00 SA

I am sharing my excellent experience working with FUSE for new AC installation. My old AC stopped working and luckily my home owner insurance company covered the replacement cost of a new AC. I got few quotes from Yelp and FUSE had the best price with additional discounts. My insurance company required detail report of the diagnostic and FUSE provided well written technician statement to get approval from the insurance company. On the date of the installation, the technician came right on time at 8am and finished the job early by 4pm. He was able to find the leak in the AC system using his listening device. He also helped me program the Google Nest thermostat and informed me of the PG&E rebate. I am a happy home owner enjoying the new AC in this hot weather now, and I will definitely look up FUSE for my future home projects.

Steven A.

4/21/2022

We used the company for the second time in our home on a kitchen commercial hood. Always on time. Courteous, clean and professional. I will always recommend this company

Prashanth K.

9/20/2022

We reached out to Fuse to install a EV wall charger. Getting an estimate, scheduling the work was very easy - I could reach them on the phone easily-and I could follow with text messages, email which made it very easy to communicate. They were friendly to work with, and installation went smoothly. We worked with Mikhail who patiently explained the options and he was very mindful about both the quality and appearance of the final result. He explained the option that would need the least wall openings and made sure to patch them up neatly after. I'd definitely use Fuse in future again!

Corey V.

4/18/2022

They were able to come out the next day after contacting them to fix one of the air conditioners for our house. The technician pointed out the problems, explained what the readouts meant on his testing device, and was able to fix all the problems quickly and efficiently.

Parastoo E.

4/17/2022

Alan from Fuse did a great job repairing my parent's refrigerator. Alan was very professional, honest, on time, and very friendly. Alan answered all my Mom's questions and gave her great advice. I highly recommend Fuse and I would use them again. Thank you Alan!

James G.

03/03/2022 12:00:00 SA

I really wanted to like this place because of all the other good reviews, unfortunately I didn't get the same service apparently.

Called and set an appointment. I already knew what was wrong with our refrigerator but didn't have the knowledge or parts to fix. We sent pictures (leaky hose from the water filter) at the time we made the appointment.

Guy (forget his name) showed up and confirmed what I showed him and charged us $99 for his diagnosis, which could be applied towards the repair. He said he will tell his office and they would order the part and call me back with a quote.

A week later, still nothing so I called and asked for the status. They had no clue what I was talking about. They told me they had to call the repairman and get status. Couple hours later, the repairman called me back and set an appointment for the following week. The day came (took the day off work to be there). An hour before appointment time, the office called and cancelled the appointment!! Sorry, we need to order the part, then asked to set an appointment for the next day. Thought they had to order the part?!?! We received an email a few hours later and got a quote for $300!!!!! Since we were already $99 in we agreed. The repairman showed up and fixed the fridge in approximately five minutes.

It seems like no one in the office talks to each other. I will seek another company for any future repairs, spent too much time, effort and MONEY with Fuse. Do not recommend.

Lisa C.

04/07/2022 12:00:00 SA

Scheduled an appointment for installing NEMA14-50 outlet. The electrician, Dmytro, came on time and job done within the schedule window. Dmytro is very knowledgable and gave good suggestion on installation location of the outlet.

Anita M.

5/22/2022

For just hooking up my washer and dryer they gave me quote of 3650. I got that work done in 100 dollars. I don't think I'm going to recommend them.

Jonathan P.

04/05/2022 12:00:00 SA

PGE came and said our water heater Grommet was broken, and had to be replaced. Recommended we replace the entire water heater, which Oleksii did fantastically well by himself. Also was able to hire him to repair our old garbage disposal that stopped working for the past six months. Grateful for his friendly communication, attitude, and personality. Even the phone call I had with them were amazing, coordinating a time to come was very easy and simple and they made me feel prioritized.

Marcia A.

09/02/2022 12:00:00 SA

Power lost to our back room--Michael arrived promptly and quickly fixed the problem. Thanks, Michael!

Zhe Z.

1/25/2023

I had an emergency heater problem in this chilling weather. Fuse responded my request for a quote in a sec, the first one I've received. Chirill Z. did excellent job to diag and gave me reasonable estimate, followed by quick fix with parts on hand. Every is done within 2 hours. Job well done!

Carol G.

04/02/2023 12:00:00 SA

I received two quotes before deciding on Fuse to replace our furnace, air conditioner and to install a zone control system. It is so important to do that in order to feel really comfortable with your choice. I knew right away during my conversation with Konstantin that this was the company to take on this project. He was very cordial but straightforward in telling us what needed to be done, how much it would cost, and how long it would take. Because I had talked with two other companies, I knew what to ask and what answers I should be receiving. Fuse also had the best price. Konstantin was only interested in giving us what we needed and not trying to exploit us which would have been easy because we certainly did not know what we were doing when we started the process. The installing technician, Anton, was also very knowledgeable. Both men exhibited a work ethic to be proud of. Definitely give this company a chance before some of the others. You will be pleased.

Teresa K.

8/25/2022

Michael was here and he was quick to diagnose the issue, gave a very reasonable quote, and fixed the broken outlet that was shorted ( because I used too many cooking appliances at the same time) in a short amount of time. He was courteous and professional. Definitely recommend and will use again!

Fritz F.

1/13/2023

Quick response through the Yelp Quote system. They were able to schedule up an electrician really quickly, and even sent a photo of who would be showing up along with an introduction. Very customer-oriented and friendly service! The guys that came by did their work speedily and explained when I had questions. Definitely would hire again, and probably will soon with an upcoming project of mine!

Shaheen T.

3/31/2022

In January of this year Fuse installed new house heater and replaced the old ducts in my house in Santa Clara. Their quote was very detailed, accurate, and very reasonable comparing to others that I talked to. They patiently answered all my questions that I asked.

They performed the job in timely manner as they promised. They applied to the city for permit and followed up with the city for final inspection and came to the house to meet the city inspector.

They were available to answer my phone calls all the time. They are friendly, honest, patient, experienced, very accurate, worked from 8 AM to 7 pm to finish the job in the time they promised. They are flexible, and do clean quality, and perfect job. I will use them again and again for any future job. I highly recommend them for HVAC jobs. Thanks to all of them; Adams, Alex, Mary , Zack, and everybody who came to work in my house.

Smita D.

8/25/2022

Michael from Fuse came over and fixed our broken light switch. He was able to come earlier than the scheduled appt (same day appt) and brought the replacement switch with him and fixed it right away. Very quick and efficient service. Will definitely call them again.

Sebastian S.

10/04/2021 12:00:00 SA

Contacted them on Sunday as my HVAC died and they scheduled a visit on Monday, so absolutely great response time!
The day the service, a technician called Alex came, great demeanor, very good at explaining each check he was performing and found the issue pretty fast which got the system up and running!
He then also made sure that the refrigerant was full, pressure was fine and did some minor checks to make sure the system worked fine.

Highly recommended!

锋

8/18/2022

David N changed old ducts in my house. He was very skilled, helpful and hard working. The attic is hot and high, he worked a whole day till 9pm to finish the work nicely. I'd definitely recommend him for hvac work.

Siva M.

8/17/2022

Mikhail came over to fix my outlets that were not working. He was courteous and thorough in his job. He explained the issue and also recommended that I replace the panels for safety.

Happy with the service!

Néstor B.

8/25/2022

Fuse HVAC sent Mikhail that helped us solve a Nest Doorbell installation that was affecting our Nest Thermostat. Mikhail diligently checked with the different connections and figured out there was an isolation issue. Thank you very much!

Irene M.

9/30/2021

Alex replaced a combination of 14 outlets and light switches in my home. I am happy with the prompt service I received from Fuse Repair.
Thank you Alex for all your help!

Anatoly K.

9/25/2021

We picked FUSE to installed our ductless AC in three rooms and they did a wonderful job. They were quick, professional, and easy to communicate with. Couple weeks after they installed the AC, one unit had an error code and I called FUSE and they sent a guy and it was faulty part in the pump. They were able to replace it and fixed the unit in a timely manner.

I even called them for an electrical issue I was having and again they were able come by the next day and fixed my problem.

Mark B.

9/21/2021

Absolutely fantastic work. I tried the request a quote for the first time ever on Yelp, got a response within 5 mins, and after asking me a few questions from inside Yelp messages I had booked an appointment for the next day. The repair man just finished, he came with potential replacement parts ready to go, and was out in 35 mins. He even did a complimentary cleaning of our fridge/freezer/air filters. Would 100% recommend

Bryce L.

1/27/2021

Fuse HVAC installed a four-zone Mitsubishi ductless mini-split heat pump system in my house on September 2020. The job took three days in sweltering heat! Boy was I happy to use the system for cooling when they finished! Now that it is 'winter' here in California, I'm using the system for heating and I really enjoy the zone control, energy efficiency, and quietness. No more dirty ducts and loud gas furnaces!

Throughout the install, they were very professional and tidy with their work. They were also very strict with mask usage when working indoors. I'd highly recommend Fuse HVAC for your future HVAC needs.

R S.

08/08/2022 12:00:00 SA

Mikhail is great, arriving on time and clear on quote, and helped fixed my ceiling light fixture neatly, highly recommend

Jeff C.

08/05/2022 12:00:00 SA

Michael was awesome. Very knowledgeable and helpful. He was able to fix my circuit panel and get my house back up and running. Honestly, he was a life saver!!!!

Ziming H.

3/28/2022

Fuse installed AC and replaced the furnace for our home. They seemed very professional and friendly when we got the quote. However, their attitude changed after we paid.

First, they rushed through our project. We were told that they will spend 3 days but they just finished our project within 1 day and a half.

Second, when we had questions about the rebate and thermostat, they had an it's-not-my-business attitude. They don't reply to emails so I called. The lady was very impatient and didn't answer my questions at all

We got quotes from several other companies. Fuse did the best explaining billing and payment stuff, and their price is lower. That's why we chose them.

Shashank K.

7/30/2022

OMG, can't thankbthem enough for coming promptly over the weekend and restoring power to a section of our home. Arsen T did our service and he quickly diagnosed the issue and did the fix. In our case, it was one bad cable that was the root of the issue. He also suggested other improvements that can be done over time. Appreciate his professional conduct.

N R.

01/03/2023 12:00:00 SA

Used Fuse for a heating repair. Valerii was my technician. It was easy to schedule an appointment, he arrived early, diagnosed the problem quickly and worked diligently to fix it the same day. Thank you!

Matt R.

7/26/2022

I hired Fuse to replace my existing gas furnace with a state of the art heat pump and air handler.

Pre-Contract: Fuse was not only the best price for the work requested, they also were able to find the product I needed that was out of stock elsewhere by choosing Bryant over Carrier (the same mfg), and even lowered the price a bit further!

Work: The work was done in a couple days and looked like it was done with great skill and competency by the two workers. One inside, one outside. Only negative was that their English was a bit imperfect so I was not able to ask as many questions I would have liked.

Results: The new A/C is so so so quiet. It is amazing! The Fuse team is great about communication and received my $3,000 rebate check from the state. Great. :)

M. C.

01/08/2023 12:00:00 SA

Arden came out and did a fantastic job. He communicated throughout the 5 hour process of installing and hardwiring an EV home charger. Problem solved a few minor issues, but went out of his way to make sure everything was in order. Very much appreciated and would highly recommend for any electrical projects.

Ovidiu V.

7/19/2022

The company responded to my issue very quickly even though I contacted them late at night. The online representative was very polite and informative and their notification system did a good job keeping me updated. Martin, the technician was very professional and fixed my AC in one visit. He answered all my questions and explained the work he was going to do and then he was thorough to check the air register temperature until it got to the right level. They were not the cheapest but they did a good job so I am seriously considering hiring them for future bigger jobs if the price is right.

Randy F.

2/28/2022

Fuse is one of those rare companies that have you looking for other projects they can do. They were one of the only companies that would do a wine room install, and their price was reasonable. It ended up being a problematic project where we weren't happy with the noise level. Even though it wasn't their fault they spent considerable extra time and money making it better, even going so far as ordering/installing/returning hvac systems, and never tried to increase the cost. Stan and team were awesome.

Leo I.

01/06/2023 12:00:00 SA

We recently had FUSE HVAC install a new HVAC system in our house, which had no existing vents or ducts. From the moment we called for a quote, the team at FUSE was prompt, professional, and clear about the pricing. Their quote was fair and even came in lower than the other companies we received quotes from. The team worked hard and made sure everything was done the right way, finishing the job on time. They also went above and beyond, doing more than what we expected without any additional charges. The final bill was the same as the quote, with only an additional service that we requested being added on at a fair price. We were especially impressed with how they managed to get a duct into a bonus room that didn't have any attic space - others had said it was impossible and recommended a split system, but FUSE HVAC did an incredible job routing the duct through the garage! We highly recommend FUSE HVAC for any of your HVAC needs - they truly went above and beyond and we couldn't be happier with the job they did.

Faith S.

2/28/2022

First of all, let's define professionalism:

- Accountability - takes responsibility for their actions
- Confidentiality - keeps all sensitive information private and away from those who - shouldn't have access to it
- Fiduciary duty - places the needs of clients before their own
- Honesty - always being truthful
- Integrity - having strong moral principles
- Law-abiding - follows all governing laws in the jurisdictions they perform activities
- Loyalty - remain committed to their profession
- Objectivity - not swayed or influenced by biases
- Transparency - revealing all relevant information and not concealing anything.

I don't have to say much more since this company and especially the electrician they sent to do the upgrade/repair of my electrical panel (Dmytro) exhibit each one of the characteristics of professionalism mentioned above.

I would like to express my sincere thanks and appreciation to Fuse and to an outstanding electrician (Dmytro).

Jason W.

2/23/2022

I was eagerly looking for a plumbing professional when my building contractor messed up my toilet installation. Fuse was able to respond quickly after I contacted them. The first plumber wasn't able to resolve my problem after the initial diagnosis. Fuse then proceeded to send a second plumber, Kirill, who was dedicated and was able to resolve my toilet installation problem. He then proceeded to inspect my newly installed shower systems. The communication proves to be a bit challenging since they didn't really speak English fluently. However, I was able to get by with my Google Translation on my phone. I truly admire their attitude and professionalism toward fixing my problems. Pricing is also competitive for plumbing (other items might be a bit more expensive). Highly recommended.

Steffen H.

7/22/2022

Half of our kitchen and my home office got disconnected by a general contractor working in the kitchen. Fuse showed up as promised the morning after I contacted them, diagnosed the problem in minutes and had us all fixed up in an hour. I had no previous experience with Fuse and truthfully was a little skeptical because they looked like mainly an HVAC service company, but I would recommend them for electrical work.

Update review: There was a misunderstanding about one more affected outlet under that sink, so I contacted Fuse and they scheduled a return visit right after the weekend. The same electrician showed up (early!) and had it fixed in about a half hour. I am vey impressed with Fuse.

Simon D.

08/09/2022 12:00:00 SA

Absolutely awesome experience. Diagnosed my immediate problem and solved a little house mystery in the process. I'll look at Fuse for their other services too. It looks like they cover the common areas.

Akshat S.

08/01/2022 12:00:00 SA

Slavic came for the installation of our EV charger. He was fast and thorough. Cleaned up all the stuff around the area too after he was done. Dot on time might I add? I will definitely call them again if I have any electrical need. Best part, they aren't expensive. Very reasonable and good quality work. Highly recommended.

Joyce L.

12/28/2022

After my initial review, I was contacted by the business and they offered to make it right. Sam, the manager, even offered to call me on Christmas Day to process a refund which I politely declined as I would not want to make anyone work on a holiday. It shows that they have dedicated employees working for the company and I will be willing to give them another chance.

Chris O.

8/23/2021

I rarely write reviews but figure I had to share my very unfortunate experience with Fuse.

Using Yelp, I reached out to various electricians. I (still) need to hang one chandelier on a tall (~14') sloped ceiling and I need to extend another on another tall (but flat) ceiling. All of the details were provided up front and Fuse was very quick to respond to my Yelp request in writing and then a subsequent video conference.

After their review, the quoted price ($285) was better than I expected and they had near-term availability so I quickly moved forward with Fuse. After the service was scheduled, but before the work started, I got a notification that the price of $285 was a mistake and it should be $400 instead. I approved without question as I wanted to get the chandeliers hung asap.

Fuse sent an electrician out a day or two later. The electrician was professional and seemed to do be doing a good job until he told me he needed a second person to install the chandelier. I agreed that trying to hang it with just one was going to be difficult and I asked when he would be able to return. He said the office would be in touch.

The office reached out to me and said that the $400 estimate (originally $285) was a mistake and that the new price was $1600, 5.5x the original estimate! The reason was that two people would be required to do the work and that the $400 quote was per chandelier. When I forwarded Fuse's written $400 estimate back to Fuse (it very clearly states the $400 included hanging one chandelier and extending another), they went quiet on me.

My assumption from this very limited interaction is that Fuse quotes quickly and aggressively to get the business and then tries to upcharge you. Their reviews are excellent, which is why I am surprised -- makes me wonder if Yelp reviews are real customers.

I suggest you stay away from Fuse.

UPDATE on 9/8/2021:

Fuse reached back out to me and agreed to do the work for the original quoted price of $285. I will give them the benefit of the doubt and assume they never saw my review and simply made an honest mistake. I have upgraded their review to 4 stars.

Cuervo R.

07/11/2022 12:00:00 SA

We needed urgent service, and Fuse offered the best schedule. Unit was diagnosed & repaired in the same visit, and billing was simple.

Y L.

2/15/2022

We've made the right decision to hire Fuse, after talking to no less than 10-12 plumbers. We like having the peace of mind because of the quality work, *fast response time*, the courtesy and efficiency of the phone reps (everyone of them), sense of safety (having to allow people into our living space), and now we can sleep well.

When we hired Fuse for plumbing service done the first time, we were impressed by the dedication of Russel, the plumber scheduled for that day. Our shower didn't get hot enough and we could never figured out why. Russel looked at a few possible problem areas (the valve, shower switch, etc.) and was able to determine the cause, which was the calcium deposit that clogged the on/off switch. He took it apart, cleaned it up, put it back together and voila, he's solved the months-long problem. We liked how he's both detailed, research-minded, and decisive - because of his obviously skilled and experienced background. I didn't ask where he got his training. But I can say that for a household of women (my brother travels a lot), we do feel we're often taken advantage of price-wise, by trades people. Often, our experience with the service people have been one, they are all very busy and hard to schedule (days or weeks of wait), and they do a so-so, passable job. But we felt assured that Russel was honest and patient, and cared about the quality of his work. He took time to do a great job. We ended up calling Fuse back - yes we asked for Russel, for another, bigger plumbing issue that kept us awake at night. We're again happy with the quality work and how he was able to answer many questions we had, to help us understand the issue. Fuse is probably not the low priced service provider but for the difference of $70-$100, we feel it's very worth the peace of mind because of the quality work, *fast response time* courtesy and efficiency of the phone reps (everyone of them), sense of safety (having to allow people into our living space), and now we can sleep well. We/you don't have to spend this kind of money every week/month, let's say, if you pay another service provider just to save $70-$100 (that you need to spend once a year), but end up having to call another to rescue the last job (2-5 hrs); or in 2 months, the problem occurs again (that takes another 2-5 hrs to call around and accompany//watch the service person when they are here to do the job); or that you have to put up with lousy, sub-standard customer service, does that savings actually costs you time and headaches. Time is money and we don't get the lost time back.

Jane B.

12/16/2022

My refrig was having strange noise on & off. Scheduled an appt, then cancelled as the noise stopped for 2 days. 3 weeks later, the noise re-occurred. The Customer service team was polite & patient. Technician was professional & knowledgeable, turned off a switch in icemaker, then noise is stopped. It was more amazing, they waived service charge! I will definitely recommend them to all my real estate clients & everyone who has appliance & HVAC needs. *5 Star to FUSE*

Minnie T.

12/20/2022

I've used Fuse twice in the last year for my home gas heaters. My hse was built in the 90s and the control board just gave out! Chirill Z. came for a diagnostic check and ended up completing the entire project for me on the same day!! With the freezing weather, this expedited service was so appreciated! Chirill was knowledgeable, professional, amicable and dedicated. He went to 2 different spots to get our control board. It's so rare to find such impeccable service like this anymore. My family is so grateful!! Thank you Chirill and thank you to Fuse!! We will call you again for our HVAC and electrical needs!!

P. W.

2/13/2022

We had an annual maintenance done on our Bruderus boiler done by Bay Area Plumbing and Heating (the company that installed our boiler for us when we bought the house) and after that, the boiler stopped functioning. Initially, we had Bay Area Plumbing and Heating crew to help us fix the issues but started losing confidence in them as they kept asking us to replace more parts (expansion tank, pressure valve, hot surface ignitor, ionization rod) . Long story short, after sinking more than $3000 and multiple weeks of no hot water + bad customer service, we decided to try a different company.

Oh wow what a different experience it is to work with Fuse HVAC! Not only their crew (Sergiu Georgy) is extremely professional and technical. They have this can-do and get-it-done attitude that they would not leave until they fix the issue! They offer warranty and the customer service is great (promptly answer to voice mail, text, email). Pricing is also much more reasonable than Bay Area Plumbing and Heating. I would highly recommend this company for all your heating and cooling needs!

Lily Z.

12/13/2022

Our close to 30-year AC finally breathed its last. I reached out to Fuse for a new HVAC quote, and Roby responded timely to give me an estimate. His estimate was fast, accurate and very competitive. I can't commend enough about his communication skills and customer service. The installation was smooth too. Now the new HVAC system is up running well everyday. I am very impressed with the pricing, efficiency and quality this company delivers. Their operation is so smooth. Through the process, I've been working with multiple people from different departments, but the transition was seamless. I wish I could give more than 5 stars to this company. Definitely recommend them!

Brandon F.

8/20/2021

Alex was nothing but spectacular. his hard work as well as going above and beyond to help fix my dyer and additional mishaps have left a very position impression on me. He drove out to go the extra mile to buy the necessary breakers for my circuit box. when it comes to safety, i appreciated his advice because I take it seriously as well.

My dryer was not working. after testing my outlet for power with my multimeter, i got nothing. I never thought of checking the circuit breaker to see if there was any power going into my dryer. also, i didn't know which circuit breaker was connected to my dryer either. Alex saw that my circuit breaker that connected my dryer, was indeed broken and powerless.

My dryer was fixed with a new breaker. however, because my breakers had to get moved around to make room for my dryer breaker, my compressor to my AC was not working. Alex came over a couple days later and fixed the issue by replacing GE breakers to Siemens breakers. My circuit panel was not organized and he advised for me to get new breakers. I never really wanted anything changed.. i just wanted my compressor to work again. one problem after another. However, from the kindness of his heart, he fixed my issue and my compressor was working again, as well as my dryer. he spent a good amount of time to fix the issue. it was challenging, but it was taken care of.

I would recommend Alex again for all electrical/appliance etc. jobs because he never gave up on me or the job that was done. He always thinks of another way to make things work. impressed!

M H.

7/21/2022

Systematically isolated a problem that had confounded other electricians. It turns out the problem was from PG&E's transformer. It was $60 for the assessment, Which would've been way of had to be gone with their service, but we didn't need it. Super professional!!

Kenny Y.

11/04/2022 12:00:00 SA

I scheduled a AC and furnace maintenance service with Fuse HVAC for the winter . I had the service schedule right away . The technician Luri showed up on time and followed the covid guidelines with mask and shoe covers . He inspected two of our AC and tested all the air outlet temperature. He's very professional and suggested we should install a prevent water pan leak device to avoid the leaking from the AC units. The next day we received the quote from Fuse and they scheduled the next visit for the installation. Thank you Luri for his service and will call Fuse for our other household electricity or AC services.

Ted S.

7/27/2022

We had our fan/light stop working and seemed to ba a wiring problem at the time. We really did not want to call our home warranty service due to a recent interaction. We called Fuse and had an electrician easily scheduled for the next day.

Our electrician Slavic was on time, professional and had the problem diagnosed quickly. Fuse had a quote for the work to be done by the next morning. We were very happy with the service and ease of use. Would Highly recommend Fuse. And again, shout out to Slavic! Thank you Fuse!

Eugene H.

02/09/2022 12:00:00 SA

My HVAC was not warming all rooms with the same speed and we had a real issue getting hot in one part of the house and getting cold in other. Fuse technician came and regulated the air flow for all the rooms to make house warming the same. Thanks a lot!!

E I.

02/08/2022 12:00:00 SA

Once again, they proved how reliable and honest they are. My refrigerator issue was resolved in less than 15 mins.
Thanks Kostas!

Zane G.

7/22/2022

I had planned for sometime to install an efficient HVAC system,
I have been looking in the market for the company that could actually do a good job, but in turn Fuse did a great job installing a fully electric HVAC system and explained why I would actually benefit from it.

I requested them to have the permit issued, they told me that the permit would be issued within a week, even though I believe that it all depends on the jurisdiction, they managed to get it issued faster than anticipated, and we even had the inspection scheduled pretty soon after the permit was issued, at which one of their permit department representative was present and assisted me during the inspection to successfully pass the inspection.
Even got some money back with the rebate incentives, that Fuse was kind to inform me about, and they helped me receive the check for those.

Nothing but a great experience I had with this company, especially when my fridge stopped working.
I believe the name of the technician was Sergiu (a foreigner) but a literally an expert in the appliances, he spent some time explaining what is wrong with my fridge, and it was the compressor, he changed it for a fair price, as I didn't want to spend the bank on buying a new one.

Soon I plan to install Solar Panels and would definitely go with Fuse Service.

Kathryn N.

10/28/2022

Fuse and the technician Kostas did a professional job installing a new furnace in my home. Fair price, efficient, clean; all the things one wants when facing a h in major HVAC replacement.

Kishore K.

08/11/2021 12:00:00 SA

I called FUSE Service when my refrigerator broke down over a weekend. They did not have any appointments for a couple of days. The person who picked my call was kind to give me a call back a little later to find out if I was able to find any other technicians in the area who could come and repair on a short notice. He even offer few tips on how to save food that may otherwise get spoilt.

The technician Damon, diagnosed the compressor problem quickly. When I requested him to replace it as soon as possible he came back the very next day with parts and all the equipment to fix it outside his regular work hours!

FUSE Service and Damon went above and beyond my expectations of a quality service/pro. I will highly recommend them to anyone.

FUSE Service cares for their customers!!

George B.

02/03/2022 12:00:00 SA

We got quotes from a few companies. Fuse had the best rates for what we needed. The guys are courteous and worked hard. They re-piped the lines that were 20 years old. Adjusted the furnace pipes and put water detectors on it. We also got a much quieter AC unit. The whole process was seamless. Highly recommend these gentlemen. We also got a new thermostat installed as part of the deal. It was a nice addition to the new systems.

We didn't get a new furnace because ours was working just fine. The appraiser didn't make us feel bad about not getting one and ensured that the new bigger AC unit can handle it.

Leah R.

12/09/2022 12:00:00 SA

I had a very good experience with Fuse. Our furnace stopped running, granted we had already diagnosed the problem. We were able to schedule a repair. Our technician Chirill was very professional and knowledgeable. He did the repair quickly and efficiently. We were happy with the repair and the price. We were glad they were available to help.

Leonidas L.

08/05/2021 12:00:00 SA

Promptly installed a top of the line AC, Furnace, Air Purifier and Thermostat in my town home after my old HVAC broke. On time and super professional, completed a complicated install in my multistory townhome in 2 days.
Used them before for AC maintenance and relocation and they did great on that as well!
Great service

Melanie B.

10/30/2020

Artur worked on replacing our entire HVAC. He did a great job from start to finish. It was done all in one day. He answered all my questions prior to installing the unit.

Love it and would highly recommend anyone looking to replace their AC and heater.

Chirill Z.

6/24/2022

Excellent company.My refrigerator recently broken .They send tech im not remember his name.But he did great job for compressor replacement.My refrigerator working excellent again.

Toni S.

08/02/2021 12:00:00 SA

I'm writing this review to rave about our technician, Dave, and his colleague, Anton, who recently installed a new HVAC system for us. I highly recommend Dave! He did an amazing job and worked tirelessly. He is very professional, knowledgeable, meticulous, and took the time to explain various aspects of the installation, answer our questions and make great suggestions (i.e., relocating our thermostat). He went the extra mile! Dave and Anton replaced a 50+ year old Sears Roebuck furnace (which still worked), and also installed an entirely new A/C system which may have been more complicated than other residential jobs as they converted a Bryant 38MAR ductless unit to ducted. Dave is very detailed-oriented and worked diligently to make sure everything followed code. Our new A/C system works great!

It was a 3-day job and Dave and Anton always arrived on time with masks and shoe covers, and cleaned up at the end of each day.

We obtained several quotes and are very happy that we selected FUSE. Their rates are fair and they offer a great product line. Make sure you do your homework too and check your city's website regarding permit requirements and AC unit sound rating.

Vikas P.

7/26/2021

Very responsive guys. I had small issue with the installation and the staff came next day and resolved the issue by staying for almost 2 hours. And that too without any additional cost. Would definitely recommend them to others.

Hector A.

10/13/2022

I just moved in and needed to inspect the wiring on my 1950s house + get a quote on installing outdoor outlets, wired smoke detectors, etc. I called Fuse in the morning and Michael was there in the afternoon doing the inspection and giving me really good advice on all my options for my panel, wiring and outdoor circuits. Based on his inspection and advice, I now have a good plan for the electrical projects that the house needs and look forward to working with Fuse on them.

Rajarshi R.

01/12/2022 12:00:00 SA

Our kitchen GFCI outlets were not working. They traced the problem to loose fusebox connections and even fixed other loose connections. Very professional and quick on-time service.

Stephen Z.

7/26/2021

AC on our HVAC died over the weekend. 81f inside with a 5month old husky puppy is no fun, so I was desperately looking for someone who could service my unit.

Fuse scheduled something within the week. The Fuse guys came within the scheduled window, took a look at the unit and found the root cause and fixed it promptly.

Thank you!

Sara Q.

7/22/2021

The electric outlet in the Kitchen and two of the rooms weren't working, and I had called several places to get a quote, and these guys give the best price in the area!

The Electrician, Matt, came and he did a great job and fixed the outlets for a very affordable price and even fixed upstairs outlets and the hallway lights for us for free! He was friendly and fixed the problem in no time! Don't look anywhere else, I would definitely recommend!

Ovt J.

1/31/2022

Good communication on making an appointment and the technician arrived on time. I paid $99 diagnostic fee but the technician could not figure out what is the problem, He left without a solution. The owner contacted me and refunded me the diagnostic fee. At least, this is an honest business with good customer service. Maybe they just didn't send me the right technician.

MS L.

01/11/2022 12:00:00 SA

It's so refreshing to work with Professionals from beginning to end. I had ground electrical added and received the perfect experience, nothing to complain about AT ALL. It started with a Zoom video estimate with technician Nick to scheduling with Jane by phone to working with Slavik the electrician in person. Slavik knew what he was doing, respected our home, and even tried to vacuum but I beat him to it. They were swift to help out and their software kept me informed at all times. I highly recommend them and, if I need their services again in the future, I will not hesitate to reach out.

Rebecca F.

07/02/2021 12:00:00 SA

We are renting a home with low air output and picked a fuse to give us an estimate to see what could be wrong. They had really great reviews but now I realize they have a 5 star review because they bribe you to give them 5 stars with money off their services. In the end they estimated $10k to fix everything.
Anyways I found out we have a home warranty so we had those guys come out. They told us we don't have a leak and everything looks really good. Fuse told us we did have a leak and it would be about $600 to temporary fix it but would need to replace the entire unit once summer was over. Sounds like Fuse is either sending out guys that don't know what they are doing or trying to rip us off. I would not recommend.

Edit: right after I posted this Fuse called and apologized and offered me a refund. I'm happy that they aim for a 100% satisfied customer and offered ways to fix it.

Jenny L.

6/21/2022

Highly recommend this company for fast and reliable service. Michael, the electrician was very knowledgeable and professional, he finished the project promptly. Definitely will use the service again!

Aki R.

02/03/2022 12:00:00 SA

I've used Fuse before and they did pretty good job. However the recent experience was quite disappointing.
The technician was either dishonest or didn't know their trade. Their diagnostics was replacing my entire heating/cooling system, when the problem was a small malfunction that costs 5% of the proposed project. I was disappointed how the service quality has degraded.

Update to review: the owner called and refunded the diagnostics fee after the complaint. So one star for the diagnostics, but 5 star for the follow up.

Allen P.

6/20/2022

Writing this review after my second job with Fuse. The first time they fixed the furnace in my mobile home. I had gone with another company, and they had made 4 visits and it was still not fixed. Fuse came out and looked at it. Diagnosed the problem and fixed it the next time they came out (had to wait a week for the parts). Just now, we had an electrician (I guess they also do electrical?) came out and fixed 2 plugs that were broken in an hour. So easy! Thanks!

Deanna H.

12/30/2021

Our heater stopped & I called Fuse HVAC. They were the only company that could come to see the problem. They came within 24 hours. After much trouble shooting, the technician Vitale fixed the problem.
I Highly recommend Vitale! He was prompt, very courteous, persistent, & obviously extremely competent!

Yong Z.

12/27/2021

Llyas from Fuse HVAC did a great job fixing my furnace. He was quick to identify the problem and patient and checked to make sure everything works perfectly before wrapping up the work. He worked until 7 pm to make sure we have heat for the evening.

Luan M.

12/29/2021

Fuse HVAC was one of the very first contractors who responded to my request for a quote. Their price was very reasonable, and was able to accommodate my service request over the holidays. Kostas, the service technician they sent, was on-time, knowledgeable, and professional. He worked on our ancient wall furnace, and installed a new thermostat in about an hour. He also fixed the electrical wiring on our other heater. I definitely recommend Fuse HVAC.

V H.

06/09/2022 12:00:00 SA

Our HVAC wasn't providing power to our thermostat and FUSE quickly determined it was our recently install circuit breaker. They replaced the breaker and our system was working again.

K J.

10/13/2022

I had a great experience with Fuse! Mikhail was excellent! He showed up within the estimated time window. He was very kind, professional, friendly and honest. He took the time to make the appropriate repair and also completed the job in a timely manner! I'm very pleased with his service and would use him again for future repairs. I truly appreciated Mikhail for doing an outstanding job!

Stephen W.

6/24/2022

Technician was very knowledgeable. He quizzed me and I determined that he guided me toward the fix. I had close all the vents and covered the return with a low chair that blocked the return flow starving the furnace for air in and out. Moved the chair and opened the vents and everything worked! Thanks for your guidance.

Joyce S.

10/11/2022 12:00:00 SA

Our lights went out and we were not able to find the cause so Fuse sent Mikhail the next day. He quickly diagnosed the problem and replaced a breaker. He also checked our smoke alarms and carbon monoxide sensor. He was knowledgeable, helpful and the work was completed very quickly. We highly recommend Fuse HVAC.

Thomas R.

12/13/2021

Fuse is a very efficiently run company. They are very responsive to questions and requests, and are very communicative about scheduling. They say what they will do and they do what they say. Prices were fair, and they were willing to match competitor's quotes. They also exhibit a very high level of pride and integrity with the work they do. We replaced our gas furnace with a new Heat Pump system, and they were very committed to working through a few start up issues. I highly recommend Fuse for your home electrification projects.

Gil H.

10/08/2022 12:00:00 SA

I had a good experience with them, Micheal is a nice person and diagnosed the problem correctly.

Jude G.

06/11/2021 12:00:00 SA

Our 14 year old Thermador refrigerator, which has probably never been serviced, stopped cooling. I bid Fuse on Yelp around 11pm, and I kid you not, I received a reply within 10 minutes. 10 minutes later, I had someone scheduled to come out the next day. Costas came out and diagnosed the problem, a failed inverter, and the dust needed cleaning. Amazingly enough he had the replacement part already with him. We now have a working fridge again. He was very knowledgeable and also explained where to change the water filter on the fridge. We had never bothered to find out (although we haven't seen or tasted any problem with the ice from the ice maker so far).

The repair cost was high for this brand, but hopefully we won't have to do this again for a while. And he showed where to clear the dust from accumulating. The accumulation of dust on the side of the box atop the fridge probably contributed to higher energy costs for us, so hopefully we'll see some savings on our PGE bill.

Myco Y.

12/02/2021 12:00:00 SA

Lily was very responsive, quickly provided quote and appointment schedule availability, follow up was also fast.

Vlad was very knowledgeable, answered all my questions while on-site. The service was thorough, professional, and not feeling rushed.

Price was not the lowest but competitive enough. All in all, I'd recommend them.

Shriram C.

11/30/2021

I wanted to have an EV charger installed, and contacted Fuse through Yelp; they responded immediately, and I had a virtual estimate call within a few hours.
The estimator was very professional and patient with my questions, and explained every part of the job and gave me recommendations to keep my costs down while still getting what I was looking for.

The job was then scheduled within a few days, and Tim was on time, very professional, and very knowledgable. The job had some complications (that were not the company's fault), and Tim took the time to work around them while explaining what he was doing. He even took time to hide the cabling behind a wall (without my asking) because he obviously took pride in his work!

Despite the increased complexity, I wasn't charged anything extra. I had a great experience with something I wasn't very familiar with, and strongly recommend Fuse.

Jeanie C.

6/27/2022

We had emergency gas leak on Friday night at 8pm, I request for estimate and they gave me an appointment for Monday within 10 mins. Since we have home warranty, we did not confirm the appointment and home warranty plumber's earliest appointment is Thursday and we decided to go for Fuse. They managed to give us an appointment at 10am right away. Russ, the plumber came and he is super! He patiently checked everywhere for potential gas leak, helped us fix all the problems right away. He is knowledgeable, kind, friendly and flexible. I wish I can give them a 10 stars!!! Thank you so much for the great work and we will definitely hire them for our future projects.

Andrew A.

6/26/2022

Frank and his team installed a 4 head Mitsubishi mini split system in our home in 3 days. After getting multiple quotes (with a couple other highly rated Yelp companies telling us the project was impossible), Fuse was reasonably priced and their techs are knowledgeable and Mitsubishi certified. Frank was very responsive and answered all our questions before installation. On the first day of installation, the techs ran into some complications with the planned location of the heads but come up with a solution that we ultimately liked better then the original plan. The installation went smoothly with only minor drywall damage in a bedroom which they repaired but did not paint. The techs did a good job cleaning up everyday and the system works great. We highly recommend Fuse and would use them again in the future.

Eric Q.

11/23/2021

We had Alan come out to figure out why our furnace was making a rattling noise. He was able to fix the problem. He was very clean and respectful to the house. I would use him again and highly recommend this company.

Kim A.

12/02/2021 12:00:00 SA

Took care of the old furnace we had. By the time he left, it was running, clean and he even put new batteries in the thermostat.
On time and explained everything.

Jimmy M.

7/27/2020

After using their services for my aging HVAC (more than 20 years old) for a couple of years, I decided to have them replace the HVAC unit. They were on time and finished the job in under 4 hours. The two technicians came with masks on and placed floor coverings leading to the furnace in the hallway.

It's the first time my home has been cool during the hot summers.

I would highly recommend them.

Grace E.

5/15/2021

We called more than 8 HVAC contractors in the Bay Area for a split A/C installation. All of them came, did all the measurements and inspection, in the end, they gave us a ducted estimate. Yes, every single one tried to convince us to go ducted since the house has existing vents they can use. My husband and I turned their advice down. We want the ductless A/C because of the options it gives us. We can turn on and off any unit in any room that is not being used.
I probably Googled HVAC contractors often, so when Facebook recommended the Mitsubishi split A/C system (The Age of Surveillance Capitalism book by Zuboff), I clicked on the advertisement. Mitsubishi sent us three contractors; one did not estimate, the other one gave us ducted price. The third one, FUSE HVAC Refrigeration and Electrical, wowed us from the very beginning. Peter did the usual inspection and gave us a comprehensive ductless estimate. Kate, the scheduler, was very responsive and always on top of the schedule notification. David and Tilek worked very hard to install four units plus a condenser during the San Jose heat. David worked in the attic and clean after they are done. Tilek, on the other hand, is probably the BEST installer a homeowner can ever ask for. He is funny, very systematic, and thorough. He answers every single question my engineer husband asks. He knows his craft very well.
We are very happy with the end result and highly recommend this company.

Mr L.

04/11/2022 12:00:00 SA

Demytrov came out and fixed an outlet I was having a problem with on 3/29/22. I initially left Fuse a 5 star review here on Yelp. A few days later the outlet started acting up not supplying power on the lower plug, so I called Fuse 4/1/22 to repair on the weekend and instead Fuse just refunded my service call fee of $99. I called back the next week but Fuse refused to come out and take a look. I also plan to get a new furnace and AC and got a quote from Fuse for that, so clearly the bigger picture here wasn't being thought about. I hired another electrician who figured out the problem with the outlets was the GFCI plugs are all connected so if one trips the others are also disabled. A pretty simple (and common) problem that an experienced electrician could have figured out in 10 minutes and fixed. So Fuse went from a 5 star Yelp review to a 1 star in a week and lost out on a $15k job to replace my furnace and AC unit.

Michael S.

11/20/2021

Other than the initial scheduling mixed-up, I found the service person to be extremely helpful and patient. This is probably one of the best service calls I've ever had. Highly recommend it.

C W.

5/22/2020

Update: My GE microwave was broken again 7 days after the first repair. It's great that they offer a warranty for the same problem. They sent Felix, the mechanic, to fix it within 24 hours. It works now! Excellent service!

My 3 year old GE microwave was broken, and I asked 25+ companies for quotations. Kevin, the owner replied my message very soon. They offer a reasonable and competitive price and services. Therefore, I chose them right away. I was lucky to get the same day appointment. Felix was at my house at 6pm. He was vfixed my microwave right away. On top of that, Felix wears a facial mask under this covid-19 crisis. Their practice is so organized and prompt! I Highly recommend them.

Zha L.

11/18/2021

We had an emergency with a broken fridge and were hoping to find someone soon. Out of all the inquiries I sent out, Fuse was so prompt to respond and was the only one that was available to fit us in their schedule the soonest. We did end up deciding to cancel and just buy a new fridge with the early Black Friday deal, but appreciate the timely prompt responses! And was able to cancel the appointment easily through Yelp Message. No pressure or guilt trip too! Thanks so much for making it easy, Fuse!

Don A.

11/13/2021

Very professional. Solved a problem with my furnace that previous companies could not seem to.

Westcoast Wildcat W.

05/12/2021 12:00:00 SA

Called them over the weekend and their response was instantaneous. Scheduled an appt and was quoted a reasonable diagnostic price that could be used toward any repair or service.

Valentin our electrician showed up. Was able to diagnose and solve the problem in minimal time and price was fair. Our issue was with outdoor lighting and some problems w a light fixture and fuse box.

He was cordial, courteous and seemed skilled. Would happily recommend Valentin and Fuse. Will continue to use them for future issues and projects.

Kyrie R.

4/14/2021

A worker came out quickly and did the job perfectly well. It was an easy fix. The worker tried to tell me it would be $150, but I pushed back and pointed out it would take 10-15 min to fix. I don't know why he tried to charge me more than the $110 hourly rate I was quoted. There were no parts to speak of. In the end he backed off and agreed to the original $110. And he was indeed done in 15 min or less.

Update: Fuse called me shortly after posting this review and refunded the entire amount, saying they have a 100% satisfaction guarantee. I appreciated that. I still would like to reiterate that I really dislike workmen who look at me as a woman in a nice house and think they can take advantage. It happens frequently. And I wonder how many customers just don't bother to push back? My father is in construction and so I know that honest subcontractors and workers do exist.

Vasanth V.

4/22/2022

Great service right from quote to installation . Will strongly recommend . Quote for gas furnace was given within 24 hrs, job was scheduled within 2 weeks and completed in 4-5 hrs on the same day

Somdev S.

11/06/2021 12:00:00 SA

Responsive, reasonable price and good work. Recommend wholeheartedly. Finished the job in a timely fashion and very transparent with the quote and invoice too.

S K.

07/05/2022 12:00:00 SA

Very responsive and knowledgable. Diagnosed and fixed the problem with my AC unit promptly.

Lina P.

04/01/2021 12:00:00 SA

What can i say? Love this company and really recommend it. I have your business card taped on my refrigerator.

My AC wasn't blowing any cold air yesterday, so I contacted Fuse thru yelp around 8:45 pm and I received a reply back almost immediately. The appointment is scheduled for the next day. The process is quick.

Kostas showed up on-time. Very polite and professional. He explained well and showed me what's wrong with my unit. Repair it within 1 hour.

I have dealt with many contractors in the past 5yrs- you can spot the good ones vs not so good ones.
I'll definitely contact Fuse for future needs.

Daniel A.

09/01/2022 12:00:00 SA

Slavic and Arsen came out to install ground rods, rewire the connections to my main panel, remove all remaining knob and tube wiring in the house, rewire switches and outlets that were previously on knob and tube, and rewire my doorbell with chime. They did a fantastic job, truly amazing. They also checked into an issue I was having with my sprinkler system. After the work was complete they verified everything was working as intended and cleaned up the work area as well. I wouldn't hesitate to recommend their work to anyone

Vandana K.

9/20/2022

Excellent service and response time from Fuse. Martin came to assess the issue with my air conditioning unit and before I could ask him anything he had already fixed the issue and I gave him a go ahead with rest of maintenance too. He was genuinely and did not try to rip me off my money. He even came back to address my concern and fixed it. I am very happy with FUSE, I recommend them and they will be my GOTO company in the future.

Gaurav M.

8/19/2022

Mikhail demonstrated the utmost sincerity and spared no efforts to make the job right for us. He was quick, clear in his communications and helped us do the right updates.

Mr. B.

8/26/2022

Juslav from Fuse HVAC did a great job quickly and efficiently replacing an old bathroom fan. He went above and beyond by securing it extra well with an extra screw because the old fan had partially fallen out. It took him about 10 minutes and he cleaned the area well before and afterwards. Thanks Fuse HVAC!!

Peter C.

10/24/2021

Our 20+ year old Lennox HVAC control board got malfunctioned and stopped cooling. Got technicians from different parties came over for a repair all to no avail. Quoted FUSE for a whole HVAC replacement, including asbestos removal, ductwork replacement, replacing and moving furnace to attic, and condenser replacement. Dennis came to the field and did his study, gave me a quote the same day which is a list of options with different parts and prices that I can choose from. The price is about average among all quotes but the details of the estimates beat other parties and I was sold.

Installer Tilek with his helper was assigned with this project. The installation was done in 5 days. They came 8-9am every day, we would do a brief talk with Tilek telling me how's everything and what's the plan for the day, they would start working till 6-7pm with a short break at noon for an in-van lunch. The whole installation went smoothly, my wife and I both worked at home most of the time and felt little to no disturbing.

While we were happy enjoying our new HVAC system, neighbor complained about the noise of our new condenser(Bryant Preferred compact) which facing our shared fences and is 10ft far to neighbor's room. Tilek helped to insert rubber pads between the condenser feet and pad also put on sound blanket to the compressor. Decibel level came down from 76 dB(A) to 68 dB(A) which is not bad however the neighbor can still feel the low hum/vortex. We came to the conclusion that it's not noise level but resonance. To solve it, unfortunately, I'd have to either relocate the condenser or replace it. I eventually replaced it with a Carrier variable-speed heat pump unit which they carry and works with the newly installed furnace and ductwork, part of the pipes/wires has to be replaced though. It costed me a few thousand more for the labor, price difference of the two condensers, and the pips/wires that have to be replaced. Tilek helped to ask for me a discount of a few hundred which wasn't much but was definitely a mitigation and made me feel better. He also did the installation in one day and postponed my payment for a few days for me to make sure it could indeed solve the resonance issue. It turned out worked well.

Maybe I'm sensitive but I was bothered by the burning odor from the vents in the first few seconds every time when the fan starts to run, until Tilek managed to figure out and re-wired the UV lamps which installed together with the new furnace and solved this issue for me.

Appreciate Tilek and his helper for their hard work, especially when it's 90+ degree on the attic which could easily make people get heat stroke, also I'm impressed on how approachable and how a breeze it is to communicate with him, and how receptive and responsive he is to solve all the issues, although there were back and forth, I couldn't be happier with the final outcome.

nick f.

04/12/2021 12:00:00 SA

Quick to make an appointment, and have someone come over to have a look at my issue within the week.

After having a free estimate appointment, company had to reschedule the appointment multiple times. Upon calling them to confirm their automated system says that if they don't pick up then you get $20 off. This happened twice, but they simply said they never got my voicemail, and that I don't quality for the $20 off because the free estimate counts as a first appointment, and it doesn't apply to follow up appointments. Their automated message simply says that I will get $20 off if they didn't answer by the countdown expires, but none of these sudden conditions. Given that this is all a single job that they are being contracted for, counting the free quote appointment as the first job is very deceptive, and a very dodgy way to snake their way out of the $20 off for not answering the phone. What's the point of even having that message in the first place if they aren't going to respect it.

Ben N.

8/24/2022

Dmytro was very thorough and professional. Cleaned up everything after he was done. Everything was fast and transparent. Would work with them again.

Lina C.

10/25/2021

We had two unrelated repairs serviced by Fuse recently and both were completed with impeccable service and quality. The first was fixing our AC that stopped being cold and the second was fixing a light fixture that was falling off of the wall. For both issues, Fuse was prompt in communications and scheduled in the repair immediately. They went above and beyond with the repairs, leaving the area cleaner than it was when they first arrived, removing tape/weeds/dust that had been there, and even fixed some of our dilapidated parts for free. The technicians were knowledgeable, patient, and friendly, and helped us understand what was wrong and why. Highly recommended!

Clara C.

10/20/2021

Recently I had a plumbing projects done by Fuse. Krill came, answered all my questions about the projects, and gave me an estimate. I had another estimate from another company. Fuse's pricing is reasonable, and competitive. They are very responsive getting back to me. The scheduling is great since we had time constraint. Krill came early. He got the job done before the estimated time. He walked me through on what he had done on the job, and answered me all my questions before I paid him. I'm really happy and having them for my second project...

Damion V.

9/26/2022

Great response and work. Price was also very reasonable. Character minimums on reviews are annoying and a waste of $&! time.

Raghav P.

04/06/2022 12:00:00 SA

We got our house re-piped, upgraded our electrical panel, installed Tesla wall charger and replaced our old furnace with the new Mitsubishi heat pump with A/C by Fuse. Everyone was very professional and fast. The quality of works speaks for itself. We couldn't be more happier with the service they provided. The technicians took time to explain me all the options, possible issues with the options and their recommendations at every step. Kirill, Slavic, Alex and their team made sure to leave the place very tidy after the work. We would definitely recommend them.

Mark L.

10/26/2020

They were the first to respond on Yelp.

Chirill's English is not easy to understand but he's got the job done and I appreciate a hard working immigrant. It took about 2.5 hours and there wee some mishap but at the end he got it fixed.

Ted K.

9/21/2022

The technician arrived timely. He was knowledgeable and thorough. He patiently explained his plan of service. He carefully detailed all anticipated steps of the service. He also showed us the technical results of the service. The fee charged was as anticipated.

Maksim M.

3/30/2022

We installed a new furnace last year. A maintenance technician arrived today. Max is very knowledgeable, attentive, arrived on time. Explained everything, showed everything. I replaced the filters for free. Fuse is the best HVAC contractor. I recommend it to my friends.

Jane L.

10/11/2021 12:00:00 SA

I specifically requested Alex for this job. My gfci wasn't working and I tried fixing it myself. However, all along, the circuit breaker did have power but it wasn't running through the circuit. Therefore, the problem wasn't the gfci outlet, it was the circuit breaker. He fixed my issue without any problems and was super fast and efficient. Next time I have a trip, he'll recommend me to replace my breaker. I hope it doesn't trip, but if so, I will recommend Alex to do my electrical anytime!

Kevin M.

8/13/2022

We wanted a new furnace due to rising natural gas costs and requested several local quotes. First response within a day was FUSE Service. Made appts with 3 companies. Again, FUSE was first response and we met with and Frank Parsons. Frank spent over an hour talking about our requirements and his recommendations. At no time did we feel he was proposing more than what we wanted. The written FUSE quote included 4 furnace options and was very detailed. We met with the other companies and received their proposals which lacked a lot of detail and not as many options. The next day we made some detail and price adjustments with FUSE and approved the last quote. FUSE called 2 minutes after our online approval and stated a worker would arrive next morning at 9:00am. We assumed it was going to be a worksite assessment and work scheduling. 2 trucks arrive next morning at 9:00am with new furnace and 2 VERY polite workmen (David and Tony).

Trucks were unloaded and David and Tony commenced work immediately. They fully removed all old equipment, installed the furnace/electrical/gas connections, tested, insulated the new furnace, connected to our thermostat, and tested heat output at ALL floor registers. David worked literally the entire day (no breaks or sit downs) until he left at 6:00 after a thorough clean-up of our garage. Never saw ANY shortcuts, sloppy workmanship, work pauses.

In summary, it was a hot day, and we were very impressed with their work ethic and attitude. We would like to give a triple thumb shout out to David, Tony, Frank Parsons and FUSE for a well-executed job done very quickly and thoroughly!!! Thank you FUSE for an excellent job, and we highly recommend you guys!!!

Kevin & Natalie M.

Nathan C.

08/08/2022 12:00:00 SA

One of my breakers kept tripping. Michael came in and gave a very quick diagnosis and was able to provide a satisfactory solution. Great service! Would recommend.

Simran S.

3/23/2021

Amazing service - we had our Thermador gas burner ignitors and the control module replaced by Fuse. Leo did an awesome job - he was polite, professional and extremely knowledgeable. I would highly recommend FUSE to anyone who is looking for an honest and dependable company.
Great Job Fuse Team :)

Raj K.

8/25/2022

Awesome service. Our AC was not cooling. Martin found the problem and fixed it methodically. They're are a keeper for all HVAC needs.

Kin C.

3/18/2022

Incredibly professional, competitive pricing, and great response time. I needed a Tesla wall charger installed and they got it done exactly as quoted and within the estimated timeframe. Highly recommended!

Charles B.

3/19/2022

The team came to my property on-time and provided the root cause for the problem and solution to avoid the problem. This saved lot of my cash. This team is also economical. Thank you!

Dennis S.

9/22/2021

Fuse exceeded all expectations I could ever have!
Starting from the beginning. I was looking for a company to really on to replace the old HVAC system in the house. FUSE was a fourth company that came to our house for an estimate. Mike came on time and was extremely careful of listening to all our needs and ideas. He offered the solution no one offered before. We were going to install solar panels and still were not sure if we were ready to give up on a gas furnace. But he shared with us his experience supported with real data and we decided to give it a chance! Spoiler, never regret!
The whole process from scheduling an appointment to get the Heat pump system installed was seamless and painless.
The final thing which blew my mind off was a California BayRen rebate. We got a rebate to improve our house and make it as efficient as the modern house must be.
Thank you Fuse, thank you Mike! Recommended!

John D.

3/14/2021

I appreciate that their system sends a text message to:
1. confirm appointment date/time
2. let me know that the technician is en route
3. summarize the details of the visit, after it is completed, including technician name, what was done, and cost of the service

Kostas contacted me to let me know he was on his way, and was right on time. He determined that our Bosch refrigerator had at least one and possibly two bad computer boards. After discussing options, we agreed that it probably made sense to just buy a new fridge. He was very helpful in providing suggestions based on experience on which manufacturers were more reliable (after all, who would know better than someone who repairs them all day long?) That information alone was worth the $90 service call.

We wound up getting an LG, now that they have new linear compressors (something Kostas mentioned). With Covid messing up supply chains, we were happy to get a replacement within a week.

We will use Fuse again, if the need arises. Very happy with their service!

Steve M.

7/19/2022

What an honest place. Frank came out to give me an estimate for a problem I thought I had with my HVAC system. After a thorough assessment, he told me what we had was sufficient and made a few recommendations that had nothing to do with the HVAC system itself. If I *ever* need assistance with our HVAC in the future, I'll definitely call Fuse.

Ravi R.

03/05/2022 12:00:00 SA

I needed to replace a couple of chandeliers (high ceilings) in my living room. Fuse Electrical gave me an estimate based on zoom video call. Dimitri showed up a couple of days later, and replaced one of them. He had to come back again the next day with a higher ladder for the other one. He was careful not to scratch the walls or the floor while replacing the fixtures. All in all, very efficient and prompt.

Dee T.

08/12/2022 12:00:00 SA

Thank to the new technician, our AC is all good and blowing more air. I think it was because the junior technician was not aware of the extra part. Thanks to their efforts to fix our issue!

Dev D.

7/26/2022

Easy to schedule, kept me updated on arrival time via text. Martin root caused our AC problem to a loose wire in the furnace, repaired it and did not charge more than the diagnostic fee for the repair. Great service.

Joyce C.

8/16/2022

I regret not calling Fuse earlier right when we suspect our fridge stopped cooling one night. The next morning everything was melted in the freezer. We had our fridge for 7+ years so it's not brand new. LG is known for their bad compressors so we thought to just get a new one instead of going through the hassle of fixing it. Luckily we found Fuse! They were super helpful from the moment they picked up my call. Not only were they friendly, their quote was the most reasonable one too. Our electrician, Kostas came 10 mins earlier than appointment time range all prepared with a new LG compressor in his van already! That means I don't even need to deal with LG for the compressor warranty process. He only took about an hour to finish the job and explained everything in details. Now my fridge is up and running! He was super professional! I would totally call this place up if I ever needed help. They saved me so much money and restless nights thinking about all the food going bad. Thank you so much Kostas and team Fuse! Great work!!

Andrea T.

09/09/2021 12:00:00 SA

Contacted them and in only 10 minutes they gave a quote. good start! Service was done in little time and with no hidden cost, also they were helpful for invoice and diagnostic required by my warranty.

would highly recommend

Greg M.

03/05/2021 12:00:00 SA

Another 5-star review for Fuse! We have a 20-year old Viking Professional gas range/oven which desperately needed maintenance and repair. John replied to my Yelp request within minutes and had Kostas come out the next day. He reviewed our options with us, ordered the required parts needed and fixed it completely within two days. As it turns out, the original price he quoted us was $100 too high so he ultimately charged us when completed for $100 less than the original quote - now, that's a honest business.

Everything about Fuse is exceptional from first impressions to scheduling to quality of work (and fair prices). Fuse is now my go-to appliance repair service. Thanks!

Linda N.

9/24/2021

This company pick up phone quick, and schedule us right away, We had Alex came to fix our refrigerator, he was very quick and nice, and reliable for what he does. Love his work! And we got a quick fix !

John T.

2/22/2021

Throughout the entire process, the FUSE team were professional, courteous, responsive, and practiced COVID safety protocols. They left me with an overall impression that the company is made up of hard-working individuals who practice that no-fuss, get it done mentality!

Estimation process was quick and their bid came at a fair price based on what was being quoted for a furnace and AC unit installation.

Ivan performed the work and he was putting in 9+ hrs over a couple of days to get it done. From the get go, Ivan provided me with an expectation of what was going to be done and how long it would take to be done. First day he was shooting to get the furnace up so we could have heat, but he wasn't able to finish in time. This was perfectly fine because he was providing me status updates every time I went out to see how things were going. I definitely appreciated the communication and could see he was putting in his best effort. One night he stayed longer than expected, and I didn't want him spending the evening working on our project so he offered to come back on the weekend, which I know would be in between other projects. Told him that was fine, but he ended up coming back sooner than expected and wrapped everything up without issue.

Also ended up getting the permits on the AC installation done with the city. Matt helped us through the entire process. He was in constant communication and provided assistance on what would need to be done to get the permitting process complete. Day of inspection, he came out early to double check our system and made sure we had the proper paperwork for the inspector. We passed without a hitch. Inspector commented that it was rare to see a representative from the installation company out with the homeowner during the inspection process. It gave me an added vote of confidence that I made the right decision in picking the FUSE team!

Jessica W.

7/24/2022

honest, reliable, responsive, and respectful. Our air conditioner stopped producing cold air so we reached out to Fuse HVAC. They were able to schedule a next day diagnosis. The technician (Kostas) had great communication and was efficient in identifying and addressing the issue. He was upfront and honest with his suggestions. Whole process In fixing everything up took around 2-3 hours. Highly recommend!

Nathan U.

09/06/2021 12:00:00 SA

They came out on a weekend (many others were closed) and deployed within 24 hours, showed up on time, was amicable, and wore booties while walking through the house. Staff was on point, knowledgeable and fixed the problem within an hour (capacitor and fluid).

matthew m.

2/17/2021

Our Samsung refrigerator was having multiple issues, and I wasn't sure whether to fix it, or buy a new one.

Fuse sent a guy out, luckily within 20 minutes.

He was great. Knowledgeable, and trustworthy.

No doubt about it, it made more sense to buy a new one, then fix this one.

While he was here, I got information on installing air conditioning at our house as well.

I felt very comfortable with these guys.

Matt

Lis B.

11/30/2020

I reached out to Fuse on Yelp (through their request system) to help me with my LG Washer, which was acting really wonky. They got back to me right away, which was amazing. A few days later, Kostas came out to do a diagnostic. While ultimately, the issue was the main circuit board (and was too expensive to repair given the price of the unit itself), Kostas was knowledgeable and professional throughout. He checked everything, diagnosed the issue, and gave me a quote for repairs (which didn't end up happening).

I would absolutely call Fuse for any other appliance issues. Prompt, professional, and fair goes a long way.

Richard Y.

1/19/2021

I had an old hydronic central heater that wasn't blowing hot air. Kostas came out and easily diagnosed a bad relay. He had to special order a new one and came back a week later and installed without a hitch. Stay warm everyone!

Ed Y.

9/27/2021

We had too many kitchen appliances on the same circuit, causing the breaker to trip. Alex figured out a simple way to fix the issue. Apparently, I have outlets in the kitchen on 2 different breakers, and Alex pointed out which outlets are on the same breaker. Simply moving some appliances to different outlets fixed the issue. Nice job, Alex! Thanks.

Lexi G.

08/01/2022 12:00:00 SA

Amazing! Mikhail our tech arrived on time, was very polite, knowledgeable and worked carefully to fix a couple of old/delicate wall sconces we have outside our front door. He had them working within the hour. This is my 3rd or 4th time using them. Very happy with Fuse!

Tom K.

2/14/2022

FUSE is the best service company we have ever worked with. The team is responsive, efficient, knowledgeable, reliable, punctual and professional. All schedule confirmations and updates are sent by text. Dave arrived on Tuesday within 10 minutes of his scheduled time for an estimate, gave valuable advice and recommendations and emailed a quote within a few hours after his visit. Having done some homework we knew that FUSE's pricing is very reasonable, if not the best, so we placed an order the next day. FUSE had all parts in stock so installation was scheduled for Friday. Kay and Martin are fantastic installers who installed the mini-split system exactly like we wanted and made sure every was cleaned up after they were done. The whole process from quote to installation was completed in less than half a week. Others haven't even come out for an initial visit within that amount of time. Will for sure do business again with FUSE. Highly recommend. 5 STARS ALL AROUND.

EDIT 3/5/22: Unfortunately, less than a month after installation we find out that the After-Sales Support is disappointing. After two unanswered emails and two follow-up phone calls we still don't have a resolution to activate a feature of the system. This doesn't bode well for more serious problems in the future. 0 STARS FOR AFTER-SALES SUPPORT. :(

Hiroshi H.

11/23/2020

We were looking for a new gas furnace, AC system with duct work. We had multiple bids from others and decided to go with Fuse HVAC & Appliance Repair and we are so happy with the outcome. Stan came out to our home to see the layout of the house and was able to answer all my questions about different HVAC systems and give us several choices and options along with providing a detailed estimate for the installation.
After choosing what we wanted, Ilyas and his co-worker came out for the installation and did a fantastic job with the installation. Our new system was up and running within 3 days! I wish all installers could work like him, so fast and efficient and pays a great attention to every detail.
After installation, Matt came out to do the final inspection with the city inspector which passed with no problems. Everyone that came out was respectful of my house and wore masks, shoe coverings and the installers even used an industrial HEPA filter in the home while they were working.
Overall, we had a very positive experience. In the future, I can't wait to do business with them again.
Thank you so much!

Zareena A.

9/25/2021

Technician was nice and knew his stuff. I would triple ask costs before confirming. Had a communication issue, so I would recommend asking and confirming all your questions and costs up front.

Nate H.

8/24/2021

Do not use this company for HVAC repair or Maintence. They come out and charge a service fee and don't do anything. They provided a quote to clear an furnace drain for $1650 plus a service fee of $120. I had the drain cleaned by different company and it took them 5 minutes and charged only $99.00. Warning the reviews on Yelp have to be fake.

Vivekkumar P.

02/07/2022 12:00:00 SA

Got a reply quickly. The technician arrived on time and was very friendly and helpful.

Topher C.

11/18/2020

TL;DR;

Pros:
On-time
Quick diagnostics
Had parts on hand
Fair pricing
Courteous

Cons:
None really

Cold spell hit the bay area last week, and my furnace wasn't working. My Nest thermostat wasn't working, and figured out that I had a bad connection between the furnace and the nest stat. Once I realized that I needed to remove panels and disconnect exhaust piping, I decided a need to bring in a pro so that I don't accidentally cause a CO hazard.

Fuse was available within a week. I called several places and they were all booked out like 2-4 weeks. Kostas came out, and very methodically tested the control board, furnace to state wiring, and quickly determined that my Nest thermostat was broken. He had one on hand, and installed it in about 15 minutes. I now have heat!

I will be calling on these folks again.

Catalana Y.

11/20/2020

We had our heater repaired by Leo.
He worked so hard climbing up to ceiling attic, so professional and knowledgable!!! We appreciate his service!!!

Barry S.

1/27/2022

I had a video estimate from Nick. Afterward, I realized another way to achieve the goal, so did not proceed with the project. However, the professional manner and great communication of Lily and Nick greatly impressed me. They are now the go-to company for any future needs for the services offered.

Tara L.

8/29/2021

We recently purchased a home and needed to have the HVAC serviced. The tech that came out was very knowledgeable and took his time to ensure everything was working correctly. I appreciated he didn't try to sell us on extras and was honest on the condition of our system. Will definitely use again in the future!

Shobhit K.

8/25/2021

Great service. We used them to add two outlets. Technician Alex took a lot of effort and made sure he did the job despite all the unexpected hardship. Courteous and cleaned up after the job. Would hire them
Again!

Irene S.

1/17/2021

One word - Awesome!

Hired them to replace x2 wall unit heaters in my home. Chirill and Nikita were effective, efficient, and very clean. They were polite and professional. Would hire again for any other needed project in my home. Keep up the great work!

Michael F.

10/07/2020 12:00:00 SA

THE REAL DEAL!!! They deserve every star and more for sure.

After 12 years of living in our house we decided that it was time to stop being so cheap and finally get AC (well we also weren't going on any vacations, so there was some extra coin in the bank). Made an appointment, extremely respectful guy comes out (mask, shoe covers avoidance of touching anything). Two days later the crew comes out and just blasted through a very complicated job. The quality of the work is just outstanding.... they left the house spotless each day.... they wanted our input on all decisions. I just can't rave enough about these guys. If only all service professionals were like this.

Marco B.

11/14/2020

Installing the HVAC in our place was not an easy one. Mike did a fantastic job on planning the installation to meet our needs and HOA requirements.
The installation was done by Paul and Ben. Professional, knowledgeable and hard workers.
We do recommend Fuse if you're planning to install HVAC.

M. B.

8/17/2021

WONDERFUL experience with the entire team of FUSE during my furnace replacement project. When my furnace stopped working (and as a consequence my A/C system, during very warm weather) I called Fuse on a Thursday and got an appt. for the following Monday. To my surprise, I got a call on Sunday, to offer to have the estimate made that day - I took the opportunity. The estimate was reasonable and competitive compared to a previous one, and they had stock and availability to install the exact furnace I wanted the next day!! On Monday morning, two kind and professional techs arrived on time and worked non-stop until the job was completed successfully a few hours later. They left the space as clean and organized as they found it, showed me pics of the condition of my equipment for my reference, and left promptly. Later on I contacted the office to switch my payment to a different credit card, and my request was processed promptly, smoothly and kindly. Fuse will not upsell anything you don't need, and will give you an accurate diagnosis of the situation and options regarding your HVAC system. I like the stress-free, pressure-free approach in my entire interactions with them. I know they will be responsive and reliable if/when I need to call them again for any electrical / maintenance / installation needs.

M Y.

8/17/2021

Fuse HVAC was offering a group discount for the condo community I am living in. One of my neighbors had a GREAT experience with them, so I signed up for the group deal. Thanks to the sales person (mike) it was very comprehensive. Their work is amazing!! The tech (Arthur) gutted the old rusty HVAC which was bolted to the ceiling, and installed the new one in one day. The modern HVAC system runs quietly and efficiently!! On top of that, they provide some future maintenance service. It is definitely good to know that the business will be around if anything happens to the system.

I highly recommend FUSE HVAC.

Michael G.

8/15/2021

Our 26-year-old noisy old refrigerator finally started dying (I was sooo glad - been wanting to get rid of it for years but wife said no). We called FUSE and they had a cancellation that day so were able to come out in the afternoon.

The technician looked at it a few minutes and said it wasn't worth repairing. I asked how much to repair, anyway, and he said about $400 but then took a few minutes to show me brand new refrigerators on the web for $800 to $1,000 to convince me not to repair it. This convinced my wife. I asked what refrigerators were reliable and he gave me a few recommendations which I later confirmed by looking around the web.

I said thanks and asked how much to pay. He said No charge and politely left.

Definitely calling Fuse for any other appliance issues.

O O.

1/17/2022

Great service. They installed a new breaker panel and made sure that all of the breakers were labeled. They came with a generator in the event we needed it due to not having electricity. Definitely going to use them again

Michael A.

8/27/2020

I had a great experience with Fuse, and I highly recommend them.

I needed AC installation. Stan clearly explained all the options. I chose to replace the furnace as well: it was old and I wanted a two-stage furnace so I can have lower power usage and quieter operation. Nikita and his partner worked from 8am to 7pm for 3 days and did a wonderful job. They added dampers so that the old single-zone ducts can support a two-zone system. They were super friendly and professional.

I'm very happy with my AC and furnace. Thank you!

Fuse went above and beyond in 2 additional requests. First, I had some wood refinishing done after Fuse finished, and this led to a lot of dust in the filters. I discovered this after moving in, and this was during California wildfires, so I wanted clean high MERV filters. I couldn't find filters locally, and so Fuse came by and dropped off new filters the next morning. Great service.

Second, my toddler son opened a furnace vent and dropped a heavy ball down the duct. Fuse came by in the same day, opened the duct, removed the ball, and closed the duct. I really appreciated this.

Jose S.

08/11/2021 12:00:00 SA

Complete system overhaul in my home, including removal of duct work containing asbestos, new high-efficiency furnace, high-efficiency variable speed heat pump. Quote from FUSE came in lower than a competitor, and I just liked the guys better after interacting with them too. Thanks Dennis for the patience answering my many questions during the quote process!

The result has transformed my home. Much more comfortable than before, even temperatures (no high/low swings), significantly quieter than the previous system, and with excellent air filtration.

Barbara H.

01/03/2022 12:00:00 SA

Despite it being a holiday weekend they responded to my yelp request and booked an appointment for Tuesday. I was able to get someone in on Monday so didn't use their service. But I will call them again if I have an HVAC need.

Kikki Y.

12/22/2021

Update as of 22 Dec 2021
I told them that I will post a review with relevant rating on yelp if they keep on ignoring me, and they did continue to ignore me, so I reluctantly spent an hour on my Friday night writing the review I have originally posted below. I would have much rather solved this amicably without having to shoot up a review, I mean who the heck wants to spend an hour unpaid, writing...they get paid to write their diagnostic and I don't. It's not my job.

However, the morning after the review was online, we immediately received the said diagnostic with an apology and offer to refund us the $99 diagnostic fee. I wondered if it's gonna involve a lot of chasing them around for the refund they offered, but nope, it was very swift and they just refunded us with no hassle. We thought it was their friendliness to make up for the inconvenience and time wasted, but apparently it was like hush up money for them. They started chasing us quite passionately after the refund asking us to take off the review or give them a better rating, and when we didn't do so immediately they started to wonder why, they have already refunded us and started to sound rather victimised and started to ask what more they can do to make us happy. I mean, if we wanted money or something we will earn it the honest way.

The reasons for not taking down my review immediately was:
1) I spent an hour on my Friday night writing the review, when I should have been able to put my feet up and chill. Of course I want this review to be seen after all the bother.
2) I just wanted other yelpers to see that this can happen. When you look at these perfect 5 star reviews you'd think everything would be smooth sailing and you get a shock when strange things happen, even more so since you don't expect it to happen looking at this page. Well it can happen so you know.
3) I want FUSE to know how frustrating it feels to try working things out with someone who is super uncooperative. You have paid the person already, the job should take less than 30min and yet they don't lift a finger. Frustrating, isn't it? From their reaction it seems that they have tasted their own medicine and didn't like it at all. I was gonna adjust my rating but I just didn't tell them when, because that's what they did to us.

But all in all I would recommend this company. Because at least they care about their yelp rating and they will do something to fix whatever issue you have with them if you post them a 1 star review. Don't bother try talking to them, quickest way to communicate with them is by leaving a yelp review. There are many companies who won't care about anything and you will have much more job chasing them around. So all in all this company is decent. I am upgrading the stars before the holiday commences. Happy holidays.

Yimin K.

11/25/2021

Vlad from Fuse did a awesome job in installing a new gas valve, which involved rerouting existing gas pipe in crawl space. He and one other technician also fixed a gas leaking issue that has been troubling us for quite some time. While working in the crawl space, Vlad also noticed a heating duct issue and brought to our attention and gave us practical advice on next steps. All in all, service is of very high quality, with great attention to detail. We'd highly recommend the service to others.

Stephen H.

01/03/2022 12:00:00 SA

Very impressive. Slavic did super job diagnosing and made a temporary repair. Will send estimate for a complete and final repair. Good attitude, well organized, and well trained. Nice outcome!!

Mathew M.

12/28/2021

We had Max from Fuse out to check our Bryant Furnace and Gree wall units. Fantastic service, very knowledgeable, great experience! I recommend them highly!

Greg H.

10/16/2020

Kostas showed up a little earlier then promised (how often does that happen when you are waiting on someone?). He went right to work and diagnosed my issue pretty quickly. Unfortunately for me it was a costly repair, but he had the parts with him so no waiting days on parts.

He replaced the compressor and explained everything he did and told me about the warranty on his work. All in all he saved the day on my fridge and we were back up and running within a couple hours of him arriving.

I would highly recommend Fuse, as everything they said they would do they did and better. Thanks for the quick repair!!!!

Chico C.

10/12/2021 12:00:00 SA

A new Nest thermostat was installed Only one option, the most expensive one, was provided. The thermostat was installed expeditiously and the installer also did $400 of additional adjustments to my 9 year old furnace and coil that I am not sure was actually needed.

It has taken me a full week to figure out how to use the new thermostat. It was automatically turning off the hear at night into an eco mode, that I never wanted. I finally managed to get rid of the scheduled Eco mode that I never wanted, nor was explained to me.

I also had to figure out how to set up the Nest app on my iPhone, which was rather complex and confusing. I was forced to first set up both a Google account and email address, which I never wanted.
i would only recommend the Nest thermostats to people who are very tech savvy, and prefer a very smart oriented home. I am one who would have much preferred to just have a traditional and easy-to-use non-smart thermostat.

The Nest thermostat is also rather ugly and metallic-looking. Like most smart devices, I am only expecting it to last a few years. All of my earlier thermostats lasted for decades. This is the first one that I ever had to replace. I am going to look for something to cover it up with on my wall, such as a small duvet, as none of its colors match my wall color or decor.

Cheryl H.

06/07/2019 12:00:00 SA

Appreciated the prompt responses throughout the whole process.
I contacted Fuse to take a look at my A/C system.
Called on Thursday evening, was able to get appt for Friday afternoon.
Was told what the price would be for diagnosis.
Recvd confirmation text the morning of the appt.
Recvd text that tech was on the way.
Nik was thorough and let me know his recommendation.
I was able to pay by credit card - bonus!

n g.

12/21/2021

Once again, Fuse came through for me! Their technician, Slavic, was right on time. He spent 4 hours troubleshooting several electrical problems in my house, and kept me updated as he did his work. He fixed all the issues and the results were great. Thank you!

Julie C.

07/07/2020 12:00:00 SA

I will highly recommend Fuse for your AC service need.
The technician is polite and professional . And the service charges is
very fair. I felt they are reliable and fixed my AC problem less than 2 hours. They are good guys !!!!!!!

Anirudh B.

8/27/2020

I had my HVAC causing problems when it was too hot. Alex from Fuse cane to check it. He was courteous and a through gentleman. He checked everything, walked me through different potential issues and was very knowledgeable about HVAC. In the end he found the fault to be due to the batteries in thermostat that had gone bad. He checked everything- from temp to air filter to volts and condenser condition.

Highly recommend this business for HVAC related issues.

Ti Y.

11/07/2021 12:00:00 SA

We reached out to Fuse HVAC via Yelp as we were looking to remove our in-wall furnace and replace it with the mini-split system. The team was able to schedule an estimator consultation swiftly and the process was very straightforward. Peter came on-site at the scheduled time and provided his recommendations for our situation. We received the detailed job estimate and proceeded with the 4-zone mini-split installation. As we wanted the Mitsubishi system, we had to wait 3 weeks for the material to be available. While the team was on-site, there was a minor misunderstanding that Kevin, the office manager, was able to provide resolution swiftly and I appreciated his customer-centered service! The team installed the system in 2 days and we are loving our mini-split system that provides zoned cooling and heating!

Alain M.

09/12/2020 12:00:00 SA

It's been really difficult finding a reliable HVAC company, at least for us.

I'm really glad we found Fuse! They are great in every respect. Their pricing is competitive, their team is really knowledgeable and they are honest and a real pleasure to deal with.

We had two issues, one with our freezer that we thought was fixed but wasn't. Chirill and team figured out the issue quickly, ordered the parts and replaced them, and it's been running fine ever since. Then we had an AC issue. Again, Chirill figured things out quickly, addressed the issue, and provided some tips to help us maintain the AC in the spring to ensure it runs smoothly in the summer.

Highly recommend Fuse for any HVAC or appliance work you need! They are great and we will continue to call on them when we need any work done!

Matthew B.

07/02/2021 12:00:00 SA

Very happy with Fuse. I had a damper that wasn't closing. I called at least 10 HVAC companies, and they either did not service multi zone systems or did not want to work on my specific damper model. Fuse sent Serge over and he quickly diagnosed the issue, made the repair, and explained everything to me in the process. And the cost was very reasonable. Will definitely call Fuse for future HVAC repair needs.

David P.

7/17/2021

These guys are great. They answer the phone right away, they make appointment fast, they find the problem and tell you the price and if you agree they fix it right away. No waste of time or money. Great job

Amos Y.

09/01/2020 12:00:00 SA

Stan visit our house for estimation on time. He is patient, knowledgable and honest. He even gave us very helpful and good recommendation which other installers did not provide. We got the estimate just couple hours after he left our house. Excellent service!

Update: We have FUSE team- Nikita & Paul come to install the new HVAC system which Stan recommend. The team has worked so hard and has done an amazing job. The condenser is so quiet and the system is very energy saving. Adam is courteous and professional to get the inspection job done. We are very happy with the quality work and excellent service FUSE provide and definitely will hire them again!

Peter C.

06/09/2021 12:00:00 SA

Quickly responded to my inquiry. I was able to get an appointment the next day. Alan was very punctual and professional. My AC got fixed promptly. Quality job!

Bimal G.

12/26/2021

I got Fuse to do electrical work at my home. Very professional service with skilled electricians. Highly recommended.

Susie W.

07/12/2021 12:00:00 SA

Quick response to our request for help with our non-working air conditioner. Technician arrived on time, figured out the problem right away, got a part that he needed, and fixed the air conditioner. The technician was polite and professional. We're happy! I would call them again!

Animesh H.

07/01/2021 12:00:00 SA

Electrician Valentin showed up exactly on time and completed the required work with no issues. We were moving apartments and needed a chandelier uninstalled and reinstalled same day. Thanks to Fuse for making our move so much easier!

Amy C.

7/26/2021

We were having issues with our AC unit, it would stop working intermittently so we gave Fuse a call. The last thing we needed in this heat!! They came the next day for a small fee, provided an estimate and did the work all within an hour. Tim was so nice and professional and went above and beyond helping repair a broken pipe. They were quick and affordable. Highly recommend.

Cruz d.

9/20/2022

After performing a thorough inspection of the failing dual-condenser AC system in my 2850 sq. ft. home, Denis provided several repair and replacement options with quotes detailing time and cost breakdowns. Ultimately, I had Fuse HVAC install a state-of-the-art heat pump solution, complete with hospital grade (MERV-15) air filtration, to efficiently maintain a consistent comfortable indoor temperature all year round. Over the course of three days, two Fuse technicians completed the entire job from beginning to end, replacing the outside condensers, the heating coils in the garage and attic, and four networked thermostats around the house. They were hard-working, knowledgeable, skilled, and professional, and the final cost of the project was exactly what they had quoted me at the outset. I give Fuse my highest recommendation, and I plan to treat Fuse as my one-stop shop for AC, plumbing, electrical, solar, and large appliance repair going forward. Thanks, Fuse team!!

Paige M.

7/21/2021

Fuse is a great operation! The booking was easy and efficient. The repair man was quick and thorough. Shortly after his first visit, I received an online quote for the repair (which you could confirm online as well). The parts were ordered and the repair was scheduled for about a week later. The repair man showed up on time and replaced the parts with no issues. Love these guys!

Barry Y.

6/22/2021

We recommend FUSE for furnace and AC install. Just had furnace replaced and new AC installed. Had several quotes and FUSE is competitive in pricing. Mike Y. provided estimates on several dual zone options. He was quick and responsive to all my questions.
Chirill (Russ) and Max came out to install. They were punctual, professional, and great with all the work, testing, and cleanup.

We will go back for our next project.

Sergio G.

12/13/2021

Wound up having a good experience. I needed a diagnose on my HVAC- they checked the air flow and temperature of all the ducts and gave it a clean bill of health minus the dirty filter. Quick, easy, right to the point with no extra fees .

S D.

12/29/2019

Quick update to my rating

The owner reached out to offer a discount since I was not satisfied with the price. I really appreciated him reaching out and lowering the price by taking off $135 from the amount I paid. I still hope he speaks with his tech who I felt overcharged me.

Gina M.

07/01/2021 12:00:00 SA

Valentin came out to respond to our air conditioning/thermostat issues. Our Nest thermostat had suddenly shut off and wouldn't turn back on, so we couldn't use the A/C. Valentin came out on time, was professional and courteous, and went straight to diagnosing. He wore booties inside the house at all times. He isolated the root cause and found that the issue wasn't with the A/C unit itself, but an electrical issue with the wiring/circuit to the thermostat. After fixing the problem, we asked about HVAC maintenance in general, and he informed us of their maintenance plan where they annually clean and inspect the A/C unit before the start of summer, and the furnace before the start of winter. We signed up, and he was able to clean out the A/C unit right then and there.

Valentin was very polite, direct, efficient with troubleshooting and fixing our issue. The cost was reasonable, and we're happy with the service and would definitely recommend to anyone needing A/C repair.

Saratogan C.

11/28/2021

Just called for heater apt this Sunday and was helped immediately by a lady on the phone even though is Sunday and Thanksgiving Holidays. Very good people and will use their service whenever needed next time.

Ira H.

6/14/2021

From first response to communication great. Great service on site. Valentin was efficient and explained what he was doing. You guys will become my go to electric contractor.

Aswin S.

11/19/2021

The fuse team has done an excellent job for me with furnace replacement, new AC installation, new ducts installation and attic insulation. The estimator was amazingly cooperative and listened to all my needs patiently over multiple phone calls. They were able to accomodate all my needs and ready to do whatever I wanted. Mike was excellent in figuring out my requirements pretty fast and suggesting the best option for me with immediate estimate tweaks. On top of everything, the technicians who served me were very experienced and professionals and they know what they are doing. Alexander B was very nice and is the cleanest installer I have seen. Everything he installed is finished to the perfection and looks beautiful. Other technicians were also very competent enough. The permits team also did an amazing job making the whole process seamless. They are reasonably priced and worth the great service they provide in all aspects. The office team is also very prompt and communicated well in terms of project progress and paperwork. I would highly recommend fuse team for hvac jobs.

Travis T.

5/13/2021

Came promptly, instantly knew what was wrong, fixed our dryer quickly and cleaned up nicely.

Christian P.

06/07/2021 12:00:00 SA

Yup, these folks are great. We had an issue with our furnace and AC units and Kostas did an amazing job repairing everything and getting it all back up and running. He identified the part that needed replacing (it had fried somehow), found an incorrect part that shouldn't have been in use, and updated our system to code. On top of all that, he was incredibly friendly, thorough, and explained everything clearly. 100% recommended.

Ilya I.

07/02/2021 12:00:00 SA

Fast and friendly service. Great work. Thank you Alex S.!!!

Melissa M.

11/23/2021

We have hired FUSE for an electrical panel upgrade, as well as repairing a dryer. They are quick to respond, easy to contact and have great customer service.

Steve C.

11/24/2021

Alan, Alex, and team were highly skilled, responsive, and detail oriented professionals who did great HVAC and electrical work and provided sound advice. Work included extensive HVAC duct replacement and installation, new electrical outlets, exhaust fan ducts, and more. Highly recommend!

Stephen C.

06/01/2020 12:00:00 SA

Leo, our technician, was awesome to work with. Thorough, honest and responsive. He walked me through things as he was doing his work. He did all the work quickly and neatly. The work has turned out to be very reliable. We will definitely look for help from him again in the future.

Mathew N.

06/01/2021 12:00:00 SA

Alex from Fuse is awesome! He was extremely professional and explained the process very clearly. Great service and definitely recommend thier business!

Joe S.

06/10/2020 12:00:00 SA

A Fuse HVAC engineer came out right on schedule. They were courteous and prepared for working within COVID-19 constraints. The person was very professional in his approach, explaining to me what he was doing and why. He finally came to the conclusion that the dishwasher control box was likely faulty. He found a refurbished part online and texted me the link. He showed me how to replace the control box and then wrapped up. He was spot on with his analysis and recommendation. I replaced the control box and the dishwasher worked once more.

I would highly recommend Fuse HVAC.

Siamak A.

11/09/2021 12:00:00 SA

We had our water heater and HVAC system replaced (heater and AC). The team was professional and finished the work before the time promised. We were very pleased with the work they did in our house.

Shelly J.

06/07/2021 12:00:00 SA

Fuse is awesome! Anyone needing installation, repair, or maintenance of their HVAC system, this is the business to call. We had Fuse install our HVAC system back in 2019 and they did an amazing job. They are very reasonable, honest, and hard working.

Today, they came out to clean our ducts and do regular maintenance. As always, they were efficient, hardworking, and accomodating.

Na R.

11/06/2021 12:00:00 SA

We installed AC this May. They are very professional and patient to explain all details you want to know. Everything went smoothly and efficiently. Strongly recommend their service!

Angela L.

8/16/2022

We live in a two-story house and have been plagued by the upstairs being super hot, and having to freeze out the downstairs to cool the upstairs for sleeping, because we had a single stage HVAC system (one thermostat for whole house). I had three companies come over to help us come up with a solution to achieve comfortable temperatures upstairs and downstairs simultaneously, and to provide a quote. Frank from Fuse was the most knowledgeable, happy to share the knowledge, and transparent about the pros/cons of the options and what to watch out for (e.g. the size of the ductwork vs the power of the system and not overfitting a system based on sq ft of home). His transparency and knowledge sharing of the possible options to solve our problem made me feel confident that we would be choosing the right solution, and indeed we are now comfortable enjoying our upstairs and downstairs and not alternating freezing and roasting any longer. The solution we went with was to replace our single stage system (w/ gas furnace) with an electric heat pump for heat and AC, using a two stage system (and one thermostat for upstairs, one for downstairs - plus a separate sensor to prioritize the temperature in a particular upstairs room). We have solar panels and an energy surplus, so hoping that covers most or all of the cost. We also evaluated going with ceiling flush mounted mini splits to achieve a specific temperature in every room, but did not end up going that route. The technicians (Maximus HVAC Installer, Martin F. Helper) were here two days later to start the install, and completed it in 2.5 days. They were polite, professional, and got the job done quickly and well. Happy to be comfortable inside on these hot, smokey days!

Kenny Y.

03/01/2022 12:00:00 SA

I made appointment for early 8:00AM Monday morning so I called in work for a dayoff to wait for the service man to show up. Max texred me at 8:00 and said he was in route to my home but texted me after 30 min. saying he has problem and could come at 5:00PM. I cancelled the appintment and wasted my dayoff for nothing. I m very disapponted on their last minutes no show.

Jerry M.

6/22/2020

The AC went out on Friday afternoon and it is now fixed on Monday afternoon!!!! Great response time and effective and efficient service. Everything was explained and thanks to Fuse the AC is functioning just in time for our next heat wave! Plus, the pricing was absolutely fair!!!
If you need help, call Fuse now!

Mel O.

5/19/2021

Alex was on time, fast and efficient. He knew right away what the problem was. Super nice and considerate! I will definitely use their company again. Highly recommend!!!

Ms L.

3/30/2021

Sergui came to look at our broken gas stove and was very courteous and methodical. He wore a mask and booties when he entered our home and was careful to remove his booties when he needed to go outside to his car to get something and putting them back on when he re-entered.

He was very thorough with his diagnosis of our problem and with cleaning the burners. He initially guessed there was something wrong with the gas valve and kept investigating until he fully confirmed this was the cause.

He gave us an estimate and came back to finish the job after the part came in. I wholeheartedly endorse and approve of calling Fuse for your appliance repairs.

Probably the only ding is how long it took to get parts, although, that might not be their fault since they don't control whether the parts come from the US or another side of the globe and/or the transportation from the manufacturer to them.

Douglas M.

05/11/2021 12:00:00 SA

We liked the fast response, the clean and professional practices, the advice, the mystery solving, and the advice. And, especially, the follow up. Fuse is our first choice for service from now on.

Roland C.

10/27/2021

Juslav at Fuse provides a great service. He was available quickly, diagnosed our wiring problem and was able to get everything up and working in short order. Prompt, courteous and professional. Highly recommended.

Stephen H.

04/02/2020 12:00:00 SA

Had an error on my Bosch dishwasher and obviously wanted it fixed asap...wasn't sure on the response with the coronavirus going on. Got a response to my inquiry within 20 minutes and an appointment a few hours after my request.

The company sent Leo to repair my dishwasher, he was professional and even put on booties to cover his shoes. He went through different troubleshooting methods and discovered it was a piece of food that got stuck causing my problem. Dishwasher was fixed or so I thought...later that night I went to wash my diswasher and got a watertap error...so around 11 pm I sent a text message to the company that I had a new problem once my Other problem got fixed.

The next morning, the company set up an appointment that same day and Leo came back...turned out that the water tube became pinched when the dishwasher was placed back. Leo fixed the crimp, ran a few tests and basically leaned next to the dishwasher to hear each cycle....becasue of this I would call Leo the dishwasher whisperer.

They didn't charge me for the followup which I felt was nice but know that some companies will still do that even if they might have caused another problem.

The company was always responsive to my texts or questions...Leo was a pro and I would definitely recommend them for appliances...How would you argue against all the positive recommendations? I wouldn't.

Kelley W.

3/26/2022

I have used Fuse for several projects. The latest required a quick trip out to do some exterior outlets for a landscaping project. The project was unplanned and the call was last minute. Jacob was able to do a video estimate the next day. The price was right and Dmitry was available the following day. Dmitry was a pleasure. He asked me questions that I hadn't anticipated and offered options that I didn't realize I had. There was a lot of work going on around him and he worked easily with the other crew and tackled his work in a way that didn't interfere. He also took on an additional project. Work was done on time and he cleaned up well. Dmitry is Ukrainian and has family in Mariupol. I was amazed that he could be working in such a professional manner while going through a very difficult time. I plan on requesting him for future electrical work. In general I have had a great experience with Fuse no matter the project (appliance repair, a/c install) and recommend them highly.

Suzanne A.

03/08/2022 12:00:00 SA

We tried and tried to get them to speak to us about fixing a washing machine. The receptionist(s) were very hard to understand and kept asking us the same questions again and again. We had a couple of quesitons for the technician, 2 minutes max, but they were somehow unable to connect us to anyone that could speak to our questions. Go elsewhere.

C M.

01/08/2020 12:00:00 SA

About the only positive was that they respond quickly to Yelp inquiry.

Through Yelp chat we agreed to around 2pm but when I received the confirmation it said 2-4pm. Okay, I thought, that's fine.

I was told there is a $90 diagnostic fee, which is steep, but whatever. If you accept the repair estimate the diagnostic fee is deducted. So what, everyone does that.

Guy shows up not in a work truck, but a personal vehicle. I'm thinking, where does he keep all of the parts to do a repair?

I tell him my dryer works but does not get hot. I leave him to it.

I check on him about 45 minutes later and he has got the dryer torn apart and so I tell him, hey, I told you, everything works just fine and the only issue is that the air is not hot.

Another 30-45 minutes later the guy is done and tells me the thermal fuse is bad.

I was thinking, what in the hell takes an hour and a half to throw a multimeter on a few parts to test them out. I could have done that in 5 minutes. I'm not even sure I saw the guy even using a multimeter when I checked on him.

So I pay the diagnostic fee and the guy tells me that they will be sending me the estimate. THEY ARE NOT GOING TO DO THE REPAIR NOW, they are simply going to send me an estimate in an hour or two and then I can decide if I want to do that work. What the what.

I got the estimate about an hour later and it is a ridiculous $273.50. I could buy a new dryer for not much more than that price point.

The estimate says:

Thermal fuse (cut-off) replacement 1.0 $185.00
Cleaning the dryer from lint inside 1.0 $49.00
Thermal cut-off 1.0 $39.50

First, the part for the thermal fuse AND high-limit thermostat (which you replace together) was $20.21 retail. That's right, RETAIL it was $20. These guys are charging twice as much for the part, which was quoted as only the cut-off (fuse), so I don't even know if that includes the high-limit thermostat too. Maybe that was another $50. LOL.

Second, they wanted $185 in labor for what took me all of 15-20 minutes to do myself, and I don't even know what I am doing. These guys are supposedly professionals. Sure, time is money, but $185 is robbery.

Third, cleaning the dryer is nothing more than me taking my shop-vac and getting all the lint inside and in the duct housing, which they presented as optional (the second estimate did not have that work) but is not optional at all. What causes the fuse to go out in the first place? The most common cause is lint buildup, so if you don't clean it all out then you are just going to run into a problem. They did not tell me this at all, I had to learn it from the place where I got the part.

And still, $49 to run your vacuum cleaner around take a couple of covers off to get the vacuum in the places. Seems silly.

For less than an hour of labor and $20 in parts, my dryer is working again.

As a final note, here is something they did that is REALLY, REALLY DANGEROUS.

Look at the picture and you will see in the back two red wires connected to the high-limit thermostat. This is the picture taken by the technician before he put the dryer back together and the pictures come attached to the repair paperwork, which proves this was done by them.

By connecting the two red wires and bypassing the thermal cutoff fuse, the heating element heats up and the dryer works. However, the thermal fuse exists so that the dryer does not overheat and catch fire and burn down your house.

Their technician probably did this bypass to check that it was the thermal cutoff (which means he did not just simply use a multimeter) but he left the dryer this way when he put it back together.

What if I, or the boss, as she likes to be called, had thought the dryer was working again because it was blowing hot air again and so we just thought nothing of it and starting using the dryer again. We could have burned the house down because the thermal cutoff was bypassed. This company bypassed a safety measure and just left it like that.

And let me tell you, I absolutely started the dryer when it was wired this way and I watched the heating element get red hot, when I had the front cover off and plugged it in.

I'm no expert but I'm pretty sure safety measures exist for a reason. According to FEMA (usfa.fema.gov/prevention…) there are 2,900 house fires a year caused by dryers, with fires peaking in January. So this is not a joke. Bypassing the cutoff and leaving it like that was a really dumb and dangerous thing for these guys to do. So glad I paid them $90 to potentially burn my house down.

UPDATE: After posting the review, the owner contacted me and agreed this should not have happened and apologized. The owner also refunded the diagnostic fee that I paid without me even asking about it. The owner even asked if there was anything else he could do to make it right. I appreciate the 5-star approach to responding to my problem. Thank you.

Qi Z.

5/16/2020

My cooktop stopped working and it created lots of stress in my family. I did some research online and decided to give Fuse a try. I'm very happy that I made that choice. The scheduling and communication was super easy and the repair was confirmed the next day. Leo arrived on time in covid19 attires, with mask, glove and shoe cover. He identified the issue and fixed it very quickly. My cooktop has been running smoothly.

Overall very good experience and thank you, Leo !

Kevin L.

6/22/2021

Wow. This business went downhill.

Because of their 5 star Yelp rating, I splurged on the maintenance plan in second half of 2020. Our older AC unit had started intermittently cutting out so it needed work and I figured it would be good to get some maintenance done on it. The maintenance plan comes with 2 annual inspections & cleanings plus 15% off service which I figure will come in handy since I knew we had some issues.

The first service appointment went pretty well. Their tech came in a Fuse branded car, was on time, cleaned our unit, did a diagnosis (new control board), ordered it and came back (again, perfectly on time) and installed it. AC unit ran normally after that and things were good! Tech suggested we have the unit checked again spring 2021 to make sure everything was going good on this unit once it warms up. Fuse invoiced me the agreed upon charge and put in the 15% discount that comes with the maintenance plan. Everything is wonderful when all goes as expected.

Unfortunately, things didn't go so smoothly for the second service appointment. I recently scheduled their tech to come out and check the unit again and OMG the second appointment is a huge disappointment compared to the prior experience.

We set an appointment on a Friday at 1pm. The window is 1-2p, and no show. Worse, no communication at all from the company that their tech will be late. I call Fuse and they tell me prior job took longer than expected and there's no cell service where the tech is. (Really? No cell service where there's an AC unit in South Bay? I'm very skeptical.) Fuse scrambles and promises a tech within 30-60 min.

A tech arrives in an older, slightly beat up car without Fuse branding which was odd. (I originally chose this company because I saw their Fuse cars driving nearby and found their 5 star Yelp rating.) Tech cleans & checks my AC unit then says I need to recharge my refrigerant because it's low. Tech quotes me the recharge, I ask if that includes the discount from the maintenance plan and tech says he has doesn't know anything about the discount with the maintenance plan. Weird, so I ask if he works for Fuse and he says yes. Maybe he does the work and the company does billing? Odd. Anyway, back to the recharge. Tech says I might have a leak, or I might not. He isn't going to check for leaks because it's too much work for him to do so he's just suggesting to recharge the refrigerant and then checking the AC again next year to see if any leaked out. Fishy, but he's supposed to be the expert so I authorize the recharge and I call Fuse to work out a discount for the missed appointment.

Tech, Fuse and I discuss and the tech offers me a 10% discount for being late due to traffic. Wait what? First it was a long job and no cell service and now it's traffic? I call him out on the lie and demand $50 off (15%). Caught in the lie, Fuse defers to Tech on pricing (weird) and we all agree 15% off for the delay.

Tech leaves and sends me an invoice with 15% off for the maintenance plan. Uhh, where's the 15% off for the delay we all agreed to? I call up Fuse and explain the situation. They talk to the tech and tell me nope, that 15% is all I get. Why on earth would we negotiate a 15% discount that I'm already contractually obligated to because from the maintenance plan? SHADY.

Avoid this company. If they can't keep their story straight on why they're late and they don't keep their word when invoicing customers, I definitely can NOT trust them to do any work for me.

They were great the first time, then the second time was horrific. BE AWARE that their 5 star rating is probably outdated. I don't know if management changed or what happened between 2020 and now. But, as of mid-2021, I'm definitely not doing business with this company again.

Note: The only reason I'm giving 2 stars is because the first service went great (5 stars for that). The second service just leaves me feeling lied to and cheated throughout (1 star, at best). Also, a part of me suspects the AC recharge was a scam, but I have no idea. (I'm suspect they're probably not supposed to recharge a leaking AC system, but I don't actually know.)

Update: Within an hour of posting the review, Fuse called to apologize for the experience and refunded me the entire charge for the second service. (Original review left alone.)

Update #2: Fuse (to their credit) called the next day offering to send someone (their best technician) out to check my HVAC system again. I declined as they just checked it and there are no noticeable issues currently.

Krystal C.

6/26/2020

I'd like to update my original review with details on what Fuse has done to address the issues I experienced.

They sent out a different technician who spent several hours at our house, talking about the customer service issues we experienced before and working on diagnosing and fixing our unit. They explained the source of the confusion when being passed between businesses, and apologized for the bad experience we had and took the time to make it right. The technician completed a repair on our AC unit that fixed the issues we were having (new and old) and went the extra mile to make everything right. The end result is 5 stars as our system now works very well, but the process to get there was painful. We may need a new system or a few upgrades in the near future, I would consider Fuse HVAC for that given they took the time to fully resolve our issues and took customer service very seriously.

Ashley P.

1/21/2022

Reviews are very good on Yelp. Hence chose Fuse. However, they sent a rep who couldn't even speak English well - next to impossible to understand. Please send someone who can proactively communicate the problem and the proposed solution without having to ask multiple times. The customer service over the email is also lacking - very terse to the point of being curt. My issue is still not fixed and I will be searching for hopefully a company which reflects its 5 start Yelp rating

manish b.

2/23/2020

Our gas cooking range, which is now 20 years old, was having some problems, not all the burners were lighting up. I called Fuse on Saturday, booked an appointment for the next day, and Chirill, their technician showed up. He went thro' all 6 burners, cleaned them up, and made sure they were lighting up nicely, very thorough and competent.

For a 40 minute service, he charged $150, and fixed all the issues we were facing.

Super happy and highly recommend.

Christopher H.

4/21/2021

Outstanding experience all around! Great communication, punctual, knowledgeable and helpful! Leo's recommendations were cost and time savers when it came to upgrading the electrical outlets in our new store space. Will definitely use them for any future electrical work!

S D.

10/11/2021 12:00:00 SA

We needed our kitchen light fixture looked at and Fuse got the job done! Alex is very professional, friendly and fixed our light fixture in a timely manner. Thank you! We highly recommend Fuse!

Jennifer m.

10/07/2021 12:00:00 SA

I requested to diagnostic done my thermostat. This was due to another company unable to get it to work. They them told me my compressor was dead. I got a quote the same day (Friday) and had it installed as well as new thermostat. They were on time and even early for another quote I asked for. They were clean, word booties and had the job done early. I HIGHLY recommend them for your HVAC needs. No need to call anyone else.

David L.

4/20/2021

Super fast respond and very happy with their work. I was having AC issue and they show up the next day and fixed it right away. I will definitely recommend them. Thanks!

J A.

10/06/2021 12:00:00 SA

Fuse upgraded my obsolete electrical system, installed a new air conditioner and heater, and upgraded outlets around my house--an older house I recently purchased. The electricians and other professionals at Fuse were skilled, reliable, and easy to work with. They did a good job for the quoted price and handled all necessary permits. I have no complaints and would recommend them to anyone looking for skilled electrical work at a good value.

Jignesh G.

2/26/2021

Fuse responded to my request within 10 minutes and scheduled us the same day. It is off season so may not be as busy but judging from their other reviews this service level is the norm for them. Leo, their field expert, opened up the A/C and diligently went through his diagnostics and then explained the cause and needed correction. You can tell they like what they do. Highly recommended.

Junzhe M.

05/10/2021 12:00:00 SA

I had a really bad experience today. The technician tried to take advantage of me by asking for $500 for a simple fix without a receipt. And he did not fix the leak - I checked on 5/17 and there is quite a bit of leaking now (check the attached picture). At all, stay away from this company/technician.

Here is the story:
My AC had a leak. It did not blow cold air. I found Fuse because it has a great Yelp review score. I thought I could trust this company.

The technician (Chirill Z.) came around 6:00pm as scheduled. He tightened/glued a few places and added a few pounds of Freon. At the end, he did not even bother to use the tool to check if the leak is fixed. And he asked me for $500 bucks without a receipt !!!

There were a few things wrong here - at the beginning, he was not transparent - he did not reveal the price for the work and just did it without asking. Second, he said there was no receipt he would give to me. Basically he did not want to give me any evidence! Third, he said he did not charge by hourly rate. He charged people by the work!

A few thoughts:
1. the technician is dishonest and unprofessional. He took advantage of people when he thought he could. It was not likely the first time he did so. I am curious why Fuse is still using this technician.
2. He has poor skills and did not work in a professional way either. He took off screws from my furnace but did not put them back on (There are three not put back!). And he accidentally added excess Freon in my AC. The AC's sub cooling is expected to be 11. And he made it to 15.8. And he did not bother to take them out. I searched the internet. In AC, it is not higher the better. The high number reduces the AC's performance.
3. He did not do diagnosis proactively and throughly. He only checked the valves outdoors and believed they were the cause, and claimed the fix. I had to ask him to check the indoor connection with Furnace. There was a leak there too. Mostly, he did not double check if there is a still a leak after the fix -- it turned out that he did not fix the problem at all.

Ending: I refused his ask. First, I knew the price range -- My AC had the leaking problem last year and another company did the same thing and charged much less for the work. Second, I need a receipt to know how I was charged. Third, I heard that Fuse has a warranty. Without a receipt there is no proof to get the warranty, in case something went wrong. I called Fuse. The manager waived the service fee for me. Thanks to the manager.

I think it is worth to write down the experience so that people can expect what could happen and know what to do if it happens again to you, even for a 5-star yelp company.

Charles E.

05/10/2021 12:00:00 SA

Fuse definitely went the extra mile when it came to fixing our heater. We'd had problems with it previously, and it had always been difficult to tell what the issue was. Chirill came and troubleshot it. I asked what happens if what's been diagnosed doesn't fix the issue, and he said that we wouldn't be charged for the ineffective repair.

They stayed true to their words. The diagnostic fed back from the heater controller turned out to be misleading: indicated either a bad pressure switch or too much back pressure on the exhaust. The real issue was a bad gas valve.

Fuse stuck with it and made multiple visits in order to completely resolve the issue, and the bill was almost exactly what they'd originally quoted despite all of the added trips.

I highly recommend Fuse!

Aman A.

3/19/2020

Great guys. Came by to diagnose an issue, fixed within a couple hours. Charged me for it. We called them back a few days later as a similar issue was causing damage to the freezer and they fixed it free of cost, by owning up to slight oversight the first time around.

This shows they are good-hearted, and are willing to be honest, transparent, and understanding. Thanks Kostas, and team!

William C.

5/26/2020

When our central air suddenly stopped working right before a big heat wave, Fuse answered my call immediately on Sunday of Memorial Day weekend, and sent someone on Memorial Day itself! Alexander Z was highly professional, courteous, and thorough. He was able to diagnose the problem, then return the next day with the proper parts to complete the repair. I was frankly amazed that an HVAC company was this responsive on a holiday weekend in the middle of a pandemic! Excellent overall service -- I will be contacting them for all of my future HVAC needs.

Alaukik A.

04/03/2021 12:00:00 SA

Update: I really appreciate them reaching out and offering to fix the issues and adjust the fee as well. Very nice customer service

------------------------

The issue was partially fixed, but the main concern is escalation in final price after the initial diagnostic fee.

James M.

06/06/2021 12:00:00 SA

These guys are usually very good. This time they were called for a clothes dryer not drying clothes and also overheating. They quoted a repair of $455 for an item they thought was the problem. After I looked into further I found the problem was a clogged dryer vent. After I cleaned the vent the dryer works fine. The tech should have found that.

Update: Fuse responded almost immediately to my review and made it right. They were very apologetic and professional and continue to have our business. Top notch customer service.

Ik L.

9/26/2021

FUSE's electrician Alex diagnosed our wiring problem, explained to me clearly and fix the issue promptly. We are very satisfied.

Noel F.

10/13/2021

Vlad worked and resolved my HVAC issue. He explained it and offered the best solution to my problem.

Roger G.

8/18/2020

The water filter housing in my refrigerator broke and was leaking. Sergey came over once to troubleshoot the problem and another time to replace the housing. He did a great job, was very professional, and wore a mask (this was during COVID).
The only reason I didn't give a five-star review was because I had to call a couple of times to get the status on the part coming in. After a week of waiting on a part, I would recommend Fuse provide a status update to the customer just to let them know they haven't been forgotten.
I've used Fuse three times now and I'm always very happy with their work. I'll definitely use them again in the future.

Jin G.

9/16/2021

We hired FUSE to install AC, upgrade our panel, rewire the whole house, and install a few dozens of recessed lights.The AC job went very nicely. We ran into some scheduling issues with the panel and rewiring job, and I wrote a long post about it. Since then the business owner Adam has got in touch with us, and after the final inspection he personally delivered us the final bill to make sure that we are properly compensated for those inconveniences.
I removed my original story because the scheduling issue was due to a temporary issue with their staffing (their lead electrician broke his leg and they had to hire a replacement in short notice, which was really hard post-covid) and it should not be a story future customers need to reference to when deciding whether to hire FUSE.
Adam demonstrated the utmost sincerity and spared no efforts to make the job right for us. It is very rare in an environment where many contractors place profits first.

Johnny B.

02/06/2022 12:00:00 SA

1st call-spoke with someone and call never returned. 2nd call-left message and call never returned. The supposed discount if someone doesn't answer your call in XX seconds is meaningless if you never use them or they don't call you back. Seems like false advertising.

P R.

10/14/2021

Great service by Valentin. Exactly what we were looking for at the right price point. Will be a repeat customer.

Scott S.

01/04/2020 12:00:00 SA

Worked very quickly to resolve our washer water leak. Found the source in 5 minutes and replaced the damaged part. Our heater a wasn't working so he looked into that problem, found the faulty igniter switch, replaced it in about 30 minutes.

So, two big problems resolved quickly for a few hundred bucks. I'd hire them again in a second!

Nikhil J.

09/08/2021 12:00:00 SA

Damon from FUSE came to fix my AC unit. It needed a new capacitor as I had suspected. He explained everything to me, including how to fix it myself. He then tested the system and explained exactly what & how he was testing. Very professional and straight forward. I would highly recommend.

Scott C.

02/02/2022 12:00:00 SA

I'm really pleased with the heat pump water heater installation these guys did. I had at least half a dozen quotes from other installers--who are price gouging people and taking the rebates that should belong to homeowners. Fuse came in as the most reasonable quote, and did the job well. I recommend them highly.

Adele K.

11/06/2020 12:00:00 SA

Felix recommended replacing the rubber gasket around the door of the diahwasher. We have ordered one from Amazon, and when it arrives I will install it and we will see if it stops the leaking.

Lisa W.

09/02/2021 12:00:00 SA

We had quite a few electrical issues that we needed addressed including replacing outside light, replacing recessed lights inside, a new electrical panel, running a line for a hot tub and wiring a new hot tub. Fuse was responsive through Yelp and gave us a bid for all projects. They are well priced. Not only did they do all the work, but they fixed some mistakes from past electrical work for free. We did have an issue with out hot tub being connected properly, but when I called, they came out the next day (Sunday) and fixed their mistake. I would highly recommend Fuse for their customer service and work. The only issue is that they did not respond via email or phone call or web form at one point. But they always responded via Yelp.

Sarah C.

11/30/2019

Overall I am very satisfied with the service, fast and professional. Their responses are very prompt. The only complaint is that they once missed the scheduled window by a few hours.

Soon after my complaint, I got a message from the owner, apologizing for the delay and also refunding me a little for compensating. I've never expected this to happen after the service ends. The owner takes feedback really seriously, and tries very hard to make customers happy.

Mohan S.

03/01/2021 12:00:00 SA

Fuse HVAC helped me fixing a wiring issue with my thermostat and also checked all the vents and ERV system. Technician was professional, responsive and on-time. I recommend Fuse HVAC

S H.

1/27/2021

I am so happy I found Fuse. Alan came by and determined what was wrong with gaggenau stove top and explained everything very thoroughly. He was very diligent in checking all the burners and was able to suggest a repair that worked. He answered all my questions and is very knowledgeable. I will definitely keep Fuse in my mind for any future home repairs that I might need. Thank you Alan & Fuse!

Keith P.

2/14/2021

Alan was great. He fixed my garage door in about one hour. Replaced the broken spring and the wire discs. Cost less than I feared as well. Fuse HVAC and Appliance Repair has been added to the Guys folder in my Google Contacts.

Stefan M.

3/25/2021

I just needed regular maintenance for my HVAC, but these guys are so good that I ended up buying their yearly maintenance package. I really forgot the name of the guy who performed the maintenance, but he was super professional. Besides the fact that he did an excellent job, he took the time to answer all my questions and explain to me all the parts of the heating and cooling system. I definitely recommend them.

Khai T.

12/10/2020 12:00:00 SA

Very dishonest and unethical business! Beware! I decided to go with Fuse for a repair diagnosis for my electric cooktop repair. It was a $90 diagnostic fee that will apply toward my repair if I decide to do the repair/installation with them. That sounds fair so I scheduled a diagnostic service appointment with them. At the diagnosis, it was determined that the unit was unrepairable and I will need to buy a new cooktop. The technician confirmed with me at service that the $90 diagnostic fee will be applied toward the installation of the new unit. A few days later, I contacted them to schedule an appointment for the new installation. At first, the manager, Zhanna, told me sure the $90 will apply toward the new installation but then after a few minutes she mentioned that it was a mistake. The $90 diagnostic fee will only apply toward the repair if it's for the same unit of the same brand and not for installation of a new unit. What?! It makes absolutely no sense and I do not see why it makes a difference. There was no disclaimer about this from the very beginning. I will 100% respect their policy if they had informed me about this from the very beginning before scheduling the diagnostic appointment. $90 isn't a big deal but it's about the principal and honoring what you said. After a lot of unnecessary back and forth talking, they decided to apply the $90 fee toward the installation but by then it already left a bad taste in my mouth so I decided to go with another shop. This whole situation was handled very poorly and left a very bad impression about this business. $90 lost and a lesson learned! Avoid making the same mistake like I did & avoid them. The 5-star reviews on Yelp had me fooled.

Rithin S.

12/29/2020

When it got very hot this summer we wanted to install an air conditioner at our place. I called a bunch of places but Fuse HVAC offered the best quote. They also came in for a free home consultation. They sent me a quote with several options including breakdown of the cost for parts and labor. I chose one of the options and they scheduled to come in to install a week later.

They promised to finish the installation within a day. Two guys came in the morning around 9 am and worked through the day and finished around 11pm. While we would have liked it if they had finished a bit earlier in the day nevertheless we were glad they finished the job within a day. We were a bit concerned due to COVID but they wore a mask throughout the day and were quite careful.

Our bedroom is big and had only one vent which we had found was not enough to heat the room during winter. I asked if they couldn't install another vent; to my surprise they said that would be easy to do and did it as a compliment. Sweet!

I highly recommend Fuse HVAC. They are very professional and their price is very reasonable too.

Biju A.

6/28/2021

Minimum labor of $500 without even knowing what they are trying to do ? Absolutely doesn't make sense.. The person didn't ask any question about the job but asking for photos when the instruction is clear that I don't have any attic fan now and want to install a new one.

Ada J.

9/16/2021

Didn't hire them. Passed after initial price estimation. Their price is 2-3 times of what I got from other vendors. (Replacing three lights with existing switch for 1200). Feel like a ripoff :(

GingerPye C.

1/25/2021

This worked out great great. Sergey showed up on time, was able to troubleshoot my problem (no heat from heater) and got us back up an running! I used the Yelp deal to boot which was a good discount!

Roman C.

03/05/2020 12:00:00 SA

Excellent job!!! Highly recommend!

My project included installation of a new gas furnace in the attic and a new outdoor tankless water heater. The job was done timely and included proper permits and inspections. The team was going above and beyond to deliver an exceptional quality. Also they've changed all old gas pipes and put new water lines to a utility closet at no additional cost.

The price was way better comparing to other offers that I had (including estimates from Costco and HomeDepot contractors)

Sharon F.

8/30/2021

Our A/C went out on a 98 degree Saturday after reading the reviews we called Fuse and were able to get an appointment ASAP. Sergio was prompt, knowledgeable and worked fast. He initially diagnosed the issue and got to work. A/C was up and running in no time. The price was fair. Sergio had great costumer service but what stood out was his knowledge and the quick work. I highly recommend!!

Jane M.

03/02/2021 12:00:00 SA

We had the accident with the LG washing machine on a Monday afternoon, and by Tuesday 11 AM it was fixed. The technician Valentine asked relevant questions over the phone and was able to bring the replacement part, saving a trip. He had to remove the washer's door to replace the rubber gasket. We had wrecked the previous one but not properly loading clothes in the washer. Quick, competent service.

Sean P.

8/30/2021

We hired them to repair our 15 year old Air Conditioning units. The technician Valentin spent MANY hours thoroughly checking our systems, and gave recommendations of repairs. His judgement and professional knowledge are right on. After initial repairs, we ran into more problems, and he came back warranting his work and resolved the remaining issues. We highly recommend him and Fuse to all business owners. THANK YOU FUSE TEAM!

Andrey A.

8/28/2021

Great service! They fixed my dishwasher that wouldn't drain occasionally. Apparently there was a piece of glass in the drain system! Very professional and knowledgeable technicians.

Ana C.

02/09/2021 12:00:00 SA

I recently had furnace issues and after some research we decided to call Fuse HVAC. They came out the same day to check out the furnace and provide an estimate. After the job was finished I could not be more glad that I decided to go with them. Upon the first diagnostic visit, they were able to get the parts and finish the job as promised.

I was also having vent issues where not all rooms were heating properly; we were told the technician would take pictures and schedule an installer to come fix the issue. Not only did the technician take pictures, he climbed into my attic and fixed the ducts at no additional cost! I highly highly recommend this company to anyone having hvac issues.

Damon - thank you for the professional and thorough work!!

Christine P.

11/26/2019

*** Update: After a few hours I wrote the review, Kevin contacted me and refund the full amount. Great customer service!

I messaged to several HVAC companies through Yelp and Fuse was the first one responded. Scheduling was super easy and straight forward. I could make a same-day appointment although it was Saturday. And the price for initial consultation was reasonable. - 5 star.

However, Nic came to my house and we were trying to explain our issue with our old furnace. He does not speak English but more issue was he was not trying to listen to our issue! He kept saying too long English for me. It ended up waste time and waste money. Wish to have a good experience, considering rave reviews on yelp.

Alejandra C.

11/27/2020

We had a very good experience with Chirill from Fluse HVAC who installed new parts to our laundry machine, and also cleaned and checked our cloth's dryer. Technician was efficient, arrived right on time, and gave us very clear and handy recommendations to maintain the units working well. We have tried both a few times after the service and both work perfect. We are very happy with the service. Thank you Chirill!

Karanveer T.

02/03/2021 12:00:00 SA

I recently began having heating/furnace problems and decided to use yelp's booking system to find HVAC professionals to help solve our problems. Fuse was the first to respond to my request, we wanted it addressed immediately and they were willing to send someone out the next day. Chirill arrived 10 minutes early and got to work. He was courteous & transparent through the process of diagnosing the furnace and kept a mask on at all times. Unfortunately, they were unable to get the needed parts to repair our existing unit as it was 50+ years old. The Fuse team was able to provide a furnace replacement quote that included the unit, labor and materials at a cost that no other provider could get close to and they even offered to get it done the next day... On install day, Zaur showed up right on time and got to work. He knocked out the install throughout the day and was also very courteous, transparent and efficient and of course kept his mask on at all times. I was surprised he was able to do it as quickly and cleanly as he did especially since he was a one man crew. Overall, I have been thoroughly impressed and satisfied with Fuse HVAC's services from getting an appointment scheduled to going back n forth on our options and getting the job done in a timely, cost effective manner. I would highly recommend this company for your next HVAC project or problems.

Hao S.

11/27/2021

I understand and appreciate your considerations to our safety. However, the technician only texted me that he turned off my furnace completely the next day when I asked. The company called me to give me a $300 discount to get down this review but I already communicated my concerns way before I posted this review. The company doesn't care about their customers' situations until they reputation is affected.

Scott A.

11/18/2020

Had a problem with my Samsung Refrigerator where the front panel was not responding. Fuse came out on a simple service call and gave me an honest diagnosis of the issue that avoided a costly repair. Technician was professional and friendly and followed COVID protocols. Very happy with the experience overall.

Narasimha V.

6/18/2021

I got HVAC exactly one month ago today. It was very hot these days in Santa Clara CA and my A/C ran quite a lot yesterday but by EOD it stopped working, less than one month into its installation. I called immediately around 8 PM yesterday as Fuse HVAC advertises as 24 hour repair service. I also sent them email. Also called 2 times today but no answer so far. I am forced to give them 1 star for maintenance and even installation. I may upgrade the rating for maintenance if they quickly resolve my issue.

Update - FUSE HVAC have responded very fast right after my above post and sent a technician who fixed my problem in an hours time. He changed a part and now everything is good. So I have changed my rating for maintenance to 5 stars.

Lu C.

10/06/2020 12:00:00 SA

Fuse installed our new AC unit:

This last two years, our old condo had 4+ plumbing issues, so we've seen our share of technicians coming and going.
I wish they are all like people from FUSE. They provide quality work, gave accurate estimates, always on time and very responsive when there was an issue.

After every job, we get a message with job information as well as photos. They have very good software to keep track of billing and works.

We installed a new AC and here is what happened and what we found:

1)We got an estimate from Stan and had communicated back and forth multiple times. Stan was very patient with our answers and updated estimates multiple times until we are happy.
2) Work Day: Nik worked very hard and put in the AC+furnace all in one day. My husband said Nik was able to clearly answer all the questions/concerns he posted and seemed to be very knowledgeable.
3) Unfortunately the next day, the AC stopped working. Stan responded quickly and sent Nik out. Nik came after 7PM and found issue was due to a separate plumbing issue.
We called the best rated plumber on Yelp! to come unblock the pipe needed for AC condenser. The plumber did not have the right tool (no camera, no snake small enough for thinner pipe, no water pump that's powerful enough), took one look and blamed everything on the AC guys or age of our pipe. The plumber then left us with bunch of ideas on fixes that homeowners can do and other fixes that will cost a lot more.
4) I got pretty stressed and frustrated by now, so I called Stan again with updates. Stan told me not to stress and he will send his guy out. Author came next day at 8 AM on the dot, put an external pipe, and the job is done in an hour. We didn't have to call another plumber who might not even fix the issue. BTW: Fuse had better tools than the plumber.

Like I said, I wish everyone is as profession and provide quality job like Fuse.

Allen W.

06/09/2018 12:00:00 SA

I called and made the appointment on the same day ( June 9th , Saturday).

They texted me with map showing location of the technician Alex M. before his arrival.

Alex arrived within the appointment time window.

He is very courteous and professional , he diagnosed my AC, furnace and explained to me his approach to get my AC unit work and cool again.

He fixed the leak of my AC unit and recharged the freon at a very reasonable price and did not try to upsell his service.

I will definitely use them again for my system and appliance need in the future.

Mehrnaz H.

2/21/2018

Great response time and quality of communication before the appointment. They sent an amazing technician over, he was very cordial, precise and professional in getting the job done. His attention to detail was very good.

He communicated all the key points after he finished the job, and provided great information for future reference. Will definitely use them in future.

Toussaint C.

1/29/2021

Refreshingly fabulous. Prompt, efficient, clean, professional and offered a quote for an A/C repair in our condo that came in at a substantial savings from a competitor because they figured out an novel way for not having to rip up our ceiling to do the repair/replacement. They communicated well prior to service, came on time and finished on time. I was so pleased because it's hard to find any repair services like this these days. Recommended them to other homeowners in our condominium and would gladly employ them again. 'Nuthin but net. They even installed and re-set the Nest room temp controller as part of the work - no extra charge.

Anup B.

1/13/2021

Highly recommended. Very sincere people.
Technician Chirill did our Range repair. Even I had another issue with the range 2 months later (unrelated to the original issue) and Chirill helped us voluntarily by suggesting the solution.

Jim R.

12/20/2019

Just got my very old washing machine repaired by Alex. I frankly did not think it could still be repaired but Alex was very precise in his assessment and work. He was very professional, helpful and honest.

I had a very positive experience with this Company from the moment I contacted them thru the completion of needed work. They have earned my 5-star rating and I highly recommend this Company.

Mason T.

11/06/2019 12:00:00 SA

Fuse was easy to work with, prompt with communications, and did a great job repairing our dryer! I would happily work with them again next time we have an appliance or HVAC related job.

Nik was punctual for our time slot, came in, quickly diagnosed the dryer problem, replaced the failing parts on the spot, and put everything back cleanly and neatly. He even took the time to clean out the inside of our dryer too while he was at it.

Thanks Fuse!

Peter K.

10/13/2020

Had Valentin come out to fix my dryer this morning . The best decision I've made in a long time . He was prompt , and efficient . He was very easy to deal with very nice guy and very knowledgeable thank you thank you thank you . I would recommend him and his company to everyone five star .

Tiffany A.

9/21/2020

Thank you so much Fuse HVAC. I had received several quotes for A/C installation for my home, but none were as competitively priced or reasonably timed as Fuse. I really appreciate the time that the technician Stan took to come out and assess my home, as well as the efficient and careful way that Tony and his colleague (didn't catch his name!) were able to complete the installation. I was extremely impressed with their quick work and my home is finally livable again with these 100+ degree days. Thank you so much for helping me.

Tan D.

8/25/2020

They fixed my HVAC really quickly. Kostas is great, very honest, prompt, wore mask and shoe covers and he knows what his doing!!! This business has gained a loyal customer!

Michael L.

7/20/2021

Fuse charges $110 for diagnostics, which is credited towards your bill if you decide to do business with them. I think this is a shady practice because the $110 will be a decent chunk of your total bill - it was half of mine. If you do the diagnostics, then you're pretty much invested, otherwise you'll be throwing away your money. I learned from this mistake and hopefully you don't have to do the same. Overall, their repair estimates are way higher than their competitors. Again, once you do the diagnostics, you're trapped - your bill at the minimum is $110. Don't be fooled by their good ratings.

Arun K.

2/17/2021

I have nothing but all praise for Fuse HVAC. They were very professional, prompt in their responses and kept me updated in every phase of the project from getting quotes, to installation and sign off on the permit.

Even though the quote from Fuse was a little higher than the others we went ahead with Fuse because they gave us an option to do zoning than install two different systems. Mike was very prompt with the quotes and answered a bunch of questions again and again.

The installation crew was awesome and did a very through professional job keeping an eye on the details. When testing reveled some installation issues they promptly came back and fine tuned it.

Matt followed up on HERS testing and permits. The inspector who came was impressed with the installation and was all praise for the installers. So in short we are happy and would highly recommend these folks based on our experience.

Melissa H.

10/19/2020

We had Nik come out in March to take a look at why our ice maker kept freezing over. Apparently this is a HUGE & common problem with Samsung. He provided a quote & stated it would be a week to get the parts in. Well, COVID happened & to be safe, we didn't complete the repair at the time. 8 months later, the ice maker would sporadically make ice, but never enough to even fill half the tray. I requested another appointment & Chirill came out this time. Obviously, it was the same issue & we just needed to order the parts & have him come back to install. He came back in a week & was able to fix our ice maker quick. Thank you for the efficient response & work!

Gokhan K.

10/31/2020

We hired Fuse HVAC repair to repair our dryer and fix our stovetop. They responded and scheduled their visit promptly. The dryer is stacked so they had to send two technicians. Both Leo and Alex came on time. They were very professional. They were able to identify and solve both issues. I highly recommend working with this company. They first came to fix the dryer and while they were fixing it we scheduled to fix the stovetop. Leo came and took the time to identify and fix the issue with the lighter. Very professional and very good people to work with.

Morgan N.

10/22/2020

Our oven was not heating up. They returned our call promptly and were able to schedule an appointment within 2 days. The technician arrived on time. He quickly troubleshot the problem and fixed it. I would use them again.

Ari S.

8/13/2021

I had a great time working with Fuze, they were always very quick to respond to my messages and were flexible when I had to pause planning initially- when I was ready they scheduled a technician to come out, the estimate they gave online was accurate, technician was quick, respectful and did really good work and it was all completed quickly and for a reasonable amount- would recommend (Job was moving an electric car charger)

Julie W.

9/18/2020

Technician showed up during the allotted time. He wore a mask properly and was very professional, which was appreciated. Our AC unit had been leaking a ton of water and he explained it was due to a clogged line. He was able to fix it right then and there. Very happy with the services provided.

Carl H.

8/17/2021

Quick reply with an accurate quote and quick scheduling. The electrician thoroughly inspected and diagnosed that the electrical connection was present and the issue was in the unit wiring. I was able to jiggle it and the lights came back on. He advised that they could rewire it, if needed, though it would be a separate job from the simple diagnosis. We're ok with it now, but good to know, if it becomes more of an issue. Appreciated the upfront recommendation without a hard sell.

Adam F.

08/08/2021 12:00:00 SA

Great company! AC broke on a Saturday, has had odd issue for some time now, I've had two other companies out here to look at it and they never really found a root cause. I was lucky enough to get Alan as a technician from Fuse, he found multiple issues with the unit and had us back up and running in no time. I will absolutely use them again and will be recommending them to friends.

Alexander T.

8/28/2021

Installed a purifier system and an electrical panel. They finished all the work in a single day, I enjoyed the service. Everything works great. Passed the inspection easily.

Karen S.

8/28/2019

I already Love this company. So easy to book an appointment and a live person answers the phone, so professional the way every company should work Yeah!!!

My (2) wall heaters were not working in my rental property. Felix was my Technician. Really hard working guy, focused, polite, but most importantly he definitely knows what he is doing. Everything was diagnosed, then he showed me the problem and explained everything to me. I really liked the fast follow-up, notice of technician being dispatched, appointment reminders, and quick receipt. Fuse HVAC deserves 10 stars for their attention to customer focus, well trained detailed personnel, and thoroughness.

Zero H.

10/06/2020 12:00:00 SA

We have talked with many for options to install new AC. Stan came to the house with shoe cover, and checked carefully with current situation. He explained professionally for the central AC and ductless options. Later the company is responsive to update the estimates with several back-and-forth requests. Overall, Fuse is among the top choices we have talked so far. We are still reviewing several proposals since it is not a small project. Anyway, highly recommend Fuse if you are looking for a new HVAC company.

Danielle L.

11/09/2021 12:00:00 SA

We highly recommend Fuse. When we needed to replace the +18 yo HVAC system in my parents' home, we requested estimates from multiple reputable and highly recommended companies. However, Fuse stood out among the competition. For a basic system, their estimate came within the ballpark of the other companies yet we wanted to update the system with a heat pump and Fuse beat the competition by a wide margin plus they offered so much more service and value.

Every step of the process, it was a pleasure to work with them. I found them listed on the manufacturer website as a dealer and recommended HVAC Contractor. We were replacing everything except the ducts and vents. They provided us with what you would normally expect from an HVAC contractor. However in unexpected ways, they made the experience extraordinary. For example, even though we received a fully detailed estimate, we still had a few questions so we emailed the estimator over the weekend thinking he would respond sometime in the following week but he responded back to us right away. It was not only the estimator but every team member was like that. Another example was dealing with the permitting section. They managed the permitting and third party certified testing for us. Although we misunderstood the timing of the permit inspection and were not expecting to wait 3-4 weeks, they quickly came back and managed to help us to get close enough to our targeted schedule to make things work. Anyone who has dealt with permit inspections before would know how difficult the scheduling process can be, so we were extremely pleased about this.

They kept us informed throughout the process. Communication was excellent. Each member of the team we were in contact with was very knowledgeable, professional, efficient, and kind. The installers worked very hard and always made time to help or explain everything.
They finished ahead of schedule and we now have a new, much more efficient and quiet system. They cleaned up when they finished the work and they followed up after the service. In addition to the manufacturer warranty, Fuse stands behind their work with additional maintenance service warranty.

If this is a large company, you couldn't tell because everyone we talked to seemed to be like a family. They seemed to really enjoy the work they do. Our family plans to hire them again for more work. We found out that they do more than just HVAC, including refrigeration, electrical and plumbing. We felt that we were treated exceptionally well although we have no doubt that this is the way they treat all their clients. They have an awesome team and we have come to trust and highly recommend Fuse.

Steve G.

10/24/2020

I have a ten year old Samsung washing machine making a lot of noise in the spin cycle. Ethan told me that if it is the bearing, that I would be better off buying a new machine.

Another shop told me the same thing, so I really appreciate Ethan giving me honest, free advice.

Bei C.

08/02/2021 12:00:00 SA

Roman and Vlad installed our new furnace and AC. They were friendly, thorough, and very hard workers. The new unit seems to work great. The quote we received was comparable with other companies, but the customer service received was much better from Fuse.

Mitch L.

10/06/2021 12:00:00 SA

Our 10-year old refrigerator stopped cooling over the weekend. I called FUSE based on the great number of positive reviews. They responded quickly and the fix seems to be reliable (we had their master technician Kostas out here). The final bill was equivalent to half the cost of a new refrigerator if not slightly more. Our situation was warranted since we were dealing with loads of rotting food. We couldn't get by without a refrigerator for too long and I didn't want to wait another 3 weeks for a new one to be delivered. Kostas got the job done within 24 hours. But damn, was the service expensive. I would recommend FUSE when money is not an issue and you need the appliance in quick turnaround.

Gabrielle C.

7/30/2020

My Samsung refrigerator started leaking excessively - I mean, water was everywhere. I called Fuse and they were able to come out the same day. Sergey came out and first off, got the water to stop. He found that one of the drains was clogged and cleared up. He didn't charge me though because he didn't think that was the cause. He said that he will look up the schematics and find out the issue and get it fixed once and for all. Thank you! Will definitely call back when the need comes up.

Travis T.

11/02/2020 12:00:00 SA

Got my heater to turn back on. Very professional will recommend. Thank you again Alex!

Karan J.

10/04/2021 12:00:00 SA

After my reviews and some calls, they were prompt to reach out, apologise and send a technician right away. Now the issue is fixed and I appreciate them going out of the the way to make a wrong, right!

Keith D.

10/29/2020

They came on time and performed acceptably. No complaints!!! Nothing was wrong with the furnace, but wanted to be sure for my elderly uncle. Thanks to Fuse and Chirill! I think??

Ira L.

6/19/2020

These guys are 5-star, top-notch professionals all the way! I got multiple quotes for my HVAC system replacement, and everybody was recommending something different until my head was spinning. Stan from Fuse was super-helpful, explaining all of the different options to me very carefully, and providing quotes for me on the different options without trying to push me to a specific system like many other companies were. They scheduled the work quickly, and Arthur and Paul did a great job on the install. Arthur even made two return visits to tune a couple of things about the system to get it just right. Fuse really wants to make sure that everything is perfect, and it shows in their dedication. We got the system installed just in time for the latest heatwave, and have been able to shelter-in-place in air conditioned comfort. A big thanks to all of the Fuse team!

Josh K.

10/01/2020 12:00:00 SA

Although I had some trouble understanding the receptionists who were trying to help me get my appointment scheduled, Alex, the technician, was great: friendly, professional, knew what he was doing, and didn't rush through the job. If you hire Fuse to do work for you, request Alex! Great guy!

Mummy D.

10/16/2020

Fuse was quick in response to my ping and Stan P came over and made recommendations which reduced my cost, and Zaur is technician completed the job( he worked on hot day outside) and completed the job on time with quality, I am very impressed with their craftsman ship. I did test the A/C unit(1200 sq ft house, 2 degrees decrease in 20 min). I definitely recommend Fuse, Consult Fuse before talking to others.

I took 10 quotes Fuse was very reasonable among them.

No wonder Fuse has so many good reviews one more feather in their hat.

Tyler W.

8/27/2019

I can't recommend Fuse highly enough. We moved into a new house with an AC that was blowing hot air. We had our home warranty company send out two separate AC people, who told us that we had a coolant leak that was in the walls and couldn't be fixed. We called Fuse for a second opinion.

They sent out Sergey, who was awesome. Unlike the warranty company, Sergey was thorough and communicative. He gave us great information about our system and its performance. He disassembled parts of it to fully diagnose our issue, as well as crawling the space to look for a leak -- which was way more than our warranty company did.

Sergey determined that if there was a leak, it was minor. He ran a sealant into the line and then topped up our coolant. It's been two months and the AC has been blowing cool this whole time. Excellent work and fair pricing based on the actual diagnosis, not just the call need.

JT T.

6/28/2020

Wonderful company. My AC went out mid afternoon on a 90 degree day. I let the receptionist know that i have two small children and was concerned for their well being if the house got too hot. The receptionist said they only have appointments for the next day but was kind enough to put me on hold and see if i could be fit into the schedule for the same day. Luckily she was able to have Kostas come that same evening and diagnose the problem. Kostas arrived and was very professional wearing all PPE. He was able to isolate the problem to a wire and immediately fixed the problem. They did not try to sell me on extra unnecessary repairs. Kostas did recommend some future maintenance services which i will most definitely be calling them for.

Sandra S.

09/02/2020 12:00:00 SA

Punctual and effective. The tech came to help us replace a dryer vent. All went well.

Carmen C.

7/29/2021

Tim mas very professional and transparent about our problem and overall repair process. He was very honest and didn't try to push any unnecessary replacements. We're very happy with the service and we plan to use Fuse for maintenance moving forward. Best experience with AC repair we ever had.

Vipin M.

10/30/2021

I had reached out to Fuse HVAC to get an estimate for furnace replacement. They were very responsive and immediately worked with me to schedule an appointment for Dennis from their customer service team to come to our house. Dennis arrived on time, gathered the information he needed and patiently answered all of questions. Following the visit, he sent us estimates that we are currently reviewing. I look forward to working with Fuse HVAC for our project!

Sean ..

9/20/2019

Fuse will be my No.1 go-to service for any HVAC problems. I have a very legacy AC system at home and it recently went bad. I found Fuse from Yelp and got impressed by all 5 star ratings. After making the appointment with Fuse, a technician came to my home on time and checked the system. Since it is too old, we decided to replace the whole system. As the cost is not a small number, I actually checked on several vendors, and found out that the price/estimation Fuse gave me is very competitive. More importantly, Fuse picked better AC system comparing to other vendors.

For the AC replacing work, technicians from Fuse are very professional. They take care of all the work and doing in a very detailed way. The new AC system is working well and I am very happy with it.

After this project, I was impressed by Fuse's work, so I have contacted with Fuse for other AC issues. They all went well.

Adam is an awesome guy and he is very helpful and friendly. I feel every penny I paid at Fuse is worth.

Krishnan J.

07/09/2021 12:00:00 SA

Love working with Fuse. I have used them for all my appliance needs the last 4 years- refrigeration, dishwasher and hvac repair. Very reliable and reaponsive. They most recently installed a new hvac system . Superb service and finished the job ahead of schedule . Highly recommend!

Oz W.

9/30/2020

I recently needed AC installation in my home, and have done a long research on what should I get. We have an old home that is already ducted, but the challenge was to still stay in code with the installation. Every single AC guy that came here was providing me with a different quote, which was essentially 40% higher than the quote I got from Fuse. I chose them to install a heat pump and a fan coil in my house, with code restrictions that made the job a bit harder. Not only they have done a great job, they were significantly cheaper without harming the quality of work. We have AC now that works really well and I could not be happier from the service and professionalism I got from Fuse. I would highly recommend them to anyone

Juanita M.

08/06/2020 12:00:00 SA

Was on time for appointment and prices for refrigerant were spot on to going rates. Even though it was a hot day he kept his mask on the entire time and took all efforts to not enter the home unless absolutely necessary for covid measures. If I ever have a refrigerant leak again I will not hesitate to call again.

Victor Q.

09/09/2020 12:00:00 SA

Our air conditioning was not functioning properly. Fan, but minimal cold air. Another company said that I needed to have my air ducts replaced because they were leaking. The estimate was $5400. Kostas came out from Fuse and determined that there was a minor fix needed that would solve the problem. His estimate was $250. We only use the air conditioning about five days a year. Guess which company we went with? Thanks, Kostas for quick, honest and excellent service.

James M.

5/23/2017

Adam came but to diagnose my whole house AC and found my dog had been peeing on my outside compressor and a few coils had leaks from corrosion... He used his welding skills to flux weld over the leaky coils and fixed the leak. Recharged the system and my wife is stoked...very hot days we were outta luck until finding Adam..On time, budget and point.
James

Lap N.

7/26/2019

My parent's fridge stopped cooling all of a sudden so they tasked me with the repair. I called around to multiple places and the price was pretty much the same.

But what was not the same was the exemplary service we received from Fuse. They were able to come out next day to diagnose the issue and promptly fixed it the following day.

We are extremely pleased with the level of service we received. They went above and beyond by working with the manufacturer for the replacement part which they didn't have to.

Would definitely use Fuse again!

Mussa K.

8/31/2019

Top notch customer service in response. After seeing my review both the manager and the owner reached out to me. What followed was an exceptional service to fix what was broken before.

They installed new oven parts as a complementary service. Oven is working, no problems (fingers crossed).

They also refunded what they had billed before! I mean whaa?!

They did this a while back, it just took me some time to come around to updating the review.

That's a 10 stars service in my book.

Kimberly T.

07/12/2021 12:00:00 SA

Update: the company reached out and was very friendly a d helpful. They provided great customer service very promptly and contacted me to schedule for a technician who came out and resolved the issue quickly! Pleased with their services!
--
I had an issue to my central AC unit. They were very responsive through messaging, but unprofessional with appointment timing and punctuality (told me 12:30pm, but arrived at 5:30pm). The technician wore a mask. He didn't explain much of what was wrong and quoted a very high price to change out a part and add Freon. Since I am a female, I felt he probably sought his chance to discriminate and take advantage of my lack of knowledge in costs, so I called a male friend who confirmed it was high. I already paid a high diagnostic fee so I agreed to have it fixed since there was a heat wave. He was out there about 30 minutes. The AC works, but the unit makes a ridiculously loud noise in which I can hear from my room 3 stories up and have already received noise complaints from neighbors. When I asked the technician why it was not silent like my neighbors in the plaza with the same AC units, he said that's just the way my AC sounds and left immediately since it was late

Aldouse H.

7/13/2020

I reached out to multiple HVAC service providers from Yelp and Fuse HVAC was the ONLY one that responded to me and they answered my questions quick and was able to get me on their calendar within 2 days. I could've gotten a sooner date of service; but it would've considered an emergency service and I wasn' tthat desperate to get work done. Anyhow, they showed up on time and their service tech/engineer (or however you refere to them) was very communicative and was very blunt and honest on what needed to be done. They dont BS you on trying to sell you stuff you dont need. Overall they are amazing and will definitely recommend them to anyone in need of HVAC service!

Steve M.

05/12/2019 12:00:00 SA

We had some hot days recently so we turned on our AC only to find out that no cold air was coming out!

Fuse was easy to schedule with, showed up promptly, and diagnosed the issue to a busted compressor. We were bracing for a large bill, but it was very reasonable.

Would totally recommend them!

Lindsay T.

6/13/2019

My A/C has been broken through the heat wave the last few days and after a miserable few nights, I finally called around to find any HVAC repair with availability. Fuse had the earliest appointment available. They clearly provided the cost breakdowns up front, and Nik arrived right at the beginning of the appointment window. After checking the unit and the thermostat, turns out my Honeywell thermostat has bad contacts on the back and wasn't sending signals to the unit. He managed to get it to start working again, though the recommendation was to replace the thermostat (and I agree!!). Really relieved it wasn't something worse, though I feel silly for not having tried messing with the thermostat contacts myself haha. Still worth the $$ just to get a professional's confirmation though.

At any rate, Fuse overall was very professional and timely, communicated very well on timing (I got an appointment reminder, a note of the technician assigned, a heads up when he was on his way), and I knew exactly what to expect on base cost and what it entailed. The technician Nik was friendly and professional. Very impressed and would absolutely call them again if needed.

Mike R.

8/21/2019

Nil was great to work with. He was on time to assess our issue, and was respectful and courteous and did a terrific job fixing our refrigerator in a timely manor.
I thought the cost for repairs was fair, not the most expensive but also not the least expensive. Fuse is a very easy company to work with and make sure that you are happy before they are done.

Allison R.

08/05/2020 12:00:00 SA

Leo and his partner was incredibly helpful! We needed help installing our washer and dryer. They got us set up in the morning and then we noticed a small leak caused that we had caused. Leo came back 30 minutes after I had called to fix the leak--no extra charge. They were incredibly pleasant and wore masks the whole time. We're really grateful for their help.

Michael L.

7/17/2021

whole experience was great, called them and scheduled an appointment to fix an electrical issue, waited a few days. they texted me before arriving, Valentin called me to provide the repair estimate and I told him to fix it. I received a text for payment after the job was done. will definitely go back again

Sasha S.

07/05/2021 12:00:00 SA

We had a great experience with Fuse, and specifically with technician Tim. Tim was super helpful and explained everything in detail. We had him come out to check out our AC system and discuss other options for cooling our place, specifically a couple of bedrooms. He was really honest and actually did not recommend that we change our system to a zoning system and said that it would likely be a waste of money. This was the only company that didn't jump on trying to sell us some sort of expensive HVAC system and that seemed honest about what would and wouldn't work in our home. Tim was also respectful of our home and keeping it clean. We'll definitely work with Fuse again in the future!

Jay S.

8/28/2020

Felix was awesome. A real Pro. Quick and painless. I highly recommend Fuse HVAC. Will be using them for years to come.

Aleh S.

8/24/2019

Great service!

The central Air Conditioner condenser (a large box with a fan outside the house) has died in the middle of the heatwave week in August. I found Fuse HVAC & Appliance Repair on Yelp and called them for an appointment.
Long story short, the next day, my cooling system was up and running again, and what is most important, I didn't pay a fortune for that.
Technician's name was Sergey L.
I much appreciate his professionalism and human touch. The guy has not only quickly fixed my system but without any hesitation, was ready to go the extra mile for me and made the test of each system components, including heater/furnace on the attic, drainage system, thermostats, floor-by-floor zoning.
What can I say after that? I guess I finally found my HVAC service company and will be happy to recommend them to my friends.
Thank you, Fuse!

J T.

5/27/2020

Quick and did not over charge. Available to come after business hours which was nice. Everyone I talked with was polite and a pleasure to work with.

Myoung K.

04/09/2020 12:00:00 SA

Great service. Came and repaired our dishwasher quickly. Very much appreciate the fast seducer.

Kevin D.

3/28/2019

Update: The owner called back and apologized for the inconvenience. He made it right and I appreciate that effort in customer service. I am updating this review to reflect that. The work was done and the overcharging was rescinded. I have no issue with the ability of the technician.

Original review:
I called them because of the great reviews expecting honesty and fair pricing. I got neither. On the phone they said it's $60 for diagnostic before repair.

When they got here, they figured out the problem which does not require parts. The repair took less than an hour. They charged me $165. I ask you, is that honest and fair pricing for less than an hour of work? On the phone they never mentioned a minimum of $165 regardless of the number of hours performed, just the minimum $60 diagnostic charge.

I would definitely not use these guys again. Find someone who don't take advantage of home owners. Another thing is the technician could not communicate in English so it was very difficult to protest this absurd charge.

Sarah R.

1/30/2021

Update: Fuse was very receptive about my negative experience, and offered a refund which I really appreciated. They have been very responsive otherwise, and it may have been related to technology issues at the time.

This is the first time I have ever wrote a negative yelp review, but I had a really poor experience with this company so I thought it might be useful for others. One positive thing about them is that they are truly very responsive and polite on the phone. Our heat had not been working and our washing machine was leaking. I called to see if they could help with both these issues, and I was told they would charge $200 for the diagnosis and would apply this to the repair. The diagnosis was not helpful. They said that we would need to call a plumber for help with the washing machine, and that our water boiler is broken (which we ALREADY knew).

It's been 2 weeks, and I have still not gotten an estimate. I've had to call back 6 times, JUST for someone to email me an estimate on a repair or for replacing with dustless heating. It's been extremely frustrating. I requested a refund if they cannot give me an estimate, but I am not sure if they will give me that. Every time I call asking for an estimate, they say they will email it tonight. We confirmed that they have the correct email address. I was surprised that so many people gave positive reviews. I'm glad others had good experiences, but we are calling someone else now to fix our heating.

Jonathan C.

11/28/2019

Speedy response, speedy fix, happy customer. I asked for a quote on a Sunday and got a response almost immediately. I was able to schedule a technician for the next day and he arrived right on time. Fixed the issue in under an hour and had some helpful advice for avoiding the issue with the washer in the future. Price seems about right for a licensed professional's labor.

Unfortunately, this place can't figure out its post-contact email. I received about 8 requests for a review after leaving one on Yelp. I requested that they stop sending requests for a review, which was acknowledged, but then a few days later I got another one. Not worth the hassle.

Catherine H.

7/20/2020

Artur and a fellow technician installed my HVAC replacement today. I live in a 3rd floor condominium and they had no issues with the installation within my unit and on the roof top. They both wore masks and left my place as neat as when they first arrived.
Overall it's been very pleasant dealing with Fuse Repair. The response has been great - from the initial visit by Stan to assess my place for a quote, documentation provided as requested by my HOA and up to the installation. I highly recommend their service.

Mark S.

4/27/2020

Very professional and excellent work.
They over-communicate on the timing of arrival and were right on time for both appointments.
Estimate was fair and they didn't require a pre-payment for parts, which was really helpful.
Technician, Kostas, was dressed professionally and wore shoe covers, gloves and a mask, to be mindful of the Covid issues.
Would highly recommend.

P K.

2/27/2020

Quick to schedule and great service by Nik.

It was super easy to schedule the visit and Nik was great in quickly identifying the problem and fixing it.

Capacitor was broken and it got fixed immediately.

Anusha ..

08/02/2020 12:00:00 SA

Service was on schedule and they did a great job during covid-19.
The technician has explained whats the issue and also suggested future maintenance details for a refrigerator. Would highly recommend them.

S S.

6/17/2020

My AC wasn't working and Kostas came over to help. He had a very polite, professional attitude and accurately identified the issue. He proposed what he believed to be the best solution at a reasonable price and within 1 hour my AC started to work again. If/when I need a service again, I will be a returning customer and ask Kostas to come over. I give this company an A+. Thank you for your help.

A S.

07/07/2020 12:00:00 SA

To begin with, it was easy to get an appointment. Kostas helped us with the washing machine drain pump repair. He arrived on time, figured out the issue quickly and fixed it. He was professional, courteous & also helped clean the mess left behind. Highly recommend this company for appliance repairs

Sharon S.

06/09/2021 12:00:00 SA

Kostas, the technician from Fuse, wore a mask and shoe coverings which we appreciated. He cleaned the refrigerator condenser coil which was the only mechanical problem, but he also adjusted the brackets that hold the condenser cover on our built-in GE Monogram. The cover had been very difficult to reattach because the brackets were put on wrong to being with. The diagnostic cost of $90 was credited against our $300 total bill.

Lydia W.

6/25/2021

My patio lights, the dining room chandelier and some outlets went out and could not be reset from the electrical panel. I was bracing for what I thought would be a costly major electrical upgrade and possibly days without lights. I got a next day appointment with Fuse. The guy from Fuse showed up late on a Friday afternoon and meticulously probed all the outlets and light switches on the first floor. He found a bad outlet with burned wires inside the wall, repaired it and was done in less than 2 hours. He was polite, cleaned up the debris from the repair, and the charge was reasonable. The lights were restored. I couldn't have been happier.

Kim E.

6/20/2019

Fuse has repaired our dishwasher, dryer, and most recently, AC. Every time they have been very thorough in their work, very honest about their prices and services, and extremely respectful towards me and our home.

I particularly appreciate that they sent techs to look at and fix our AC in the recent heatwave. We have a six-month-old baby and 100-degree heat was really dangerous for her. Fuse put us at the top of the list and came out within 24 hours, climbed onto our roof with a ladder from the balcony, and fixed the AC in under 2 hours.

Highly recommend them for the quality of their work and service.

Janet L.

3/18/2019

Took advantage of the deal of the day they had for two appliances that needed repair. Got a confirmation call the next day to explain what the problems were, and then the technician called to confirm my appointment.

He arrived few minutes after he called me and fixed our water heater pretty quick. I did have a fridge that wasn't staying cool but he showed me the age of it and offered advice that maybe better to replace but can be fixed as an option. Being that this was my parents house, I'd rather replace it. Overall my issues were well handled and I'm pleased, I was even more impressed with the cost as well.

Uyen L.

06/05/2020 12:00:00 SA

This is my third time using this company- they have fixed my garbage disposal, heater units in two apartments, installed and ductless split system--I've thoroughly enjoyed this company and the team members. I plan to continue to keep them as my favorites!

Manju G.

6/30/2020

Excellent service. Very professional.
Did a great job installing multi zone ductless mini split at our home.

Dewey N.

7/14/2020

1. Ice maker in my Samsung refrigerator stopped working. After having posting several inquiries on Yelp, Fuse HVAC contacted within 15 minutes as advertised, went over details and booked a service appointment. Excellent.
2. At service, Chirill professionally diagnosed the problem and ordered replacement part. Part came in + got installed 5 days later. Ice maker works as good as it used to. Throughout the 2 service meetings, Chirill was professional, on time and Covid-19 safe practice at all time.

Very happy with the service and service cost. Will definitely and highly recommend Fuse HVAC to relatives and friends.

Ben L.

04/09/2020 12:00:00 SA

I had a microwave repair work done that is part of a microwave and oven combo. The microwave had an issue where it would just run for 10-15 seconds and shutoff. After reviewing the issue, the tech offered 2 solutions. One to replace the damage parts which would take some time to order and cost more than a brand new microwave. Instead the tech offer to customize a mounting to fit a new microwave which we got at the local home appliance shop. The work done was great. microwave is mounted solid and flush with the unit. Was more cost effective with the new microwave. Thanks to the tech Leo. Also, thanks for the company for the quick chat responses.

Rob J.

4/25/2020

Couldn't be happier! I requested a quote on Yelp on a Saturday morning and had a reply within 10 minutes. They scheduled an appointment for 5pm the same day, arrived promptly, and fixed the issue in under an hour. Would absolutely use again!

Ganga R.

9/20/2021

George came by promptly and checked out our refrigerator that wasn't working. He diagnosed the problem and suggested that we replace the refrigerator rather than spend money fixing it - refreshing that they didn't try to make money but were honest about it. Will definitely use them again.

Tin L.

06/06/2020 12:00:00 SA

The week of June 1st 2020 was the start of a very hot fews dayswdays temperatures in the 90s, and we had noticed our air conditioning not really cooling the house down by June 2nd. We decided to call in a 24hr emergency HVAC crew the evening of June 2nd to see what was going on after we noticed the condenser unit not turning on only to have them cancel on us the morning of June 3rd. Yesterday's temperature was expected to soar to 95. We went through the YELP list @10:30am June 3rd, with at least 5 companies saying they weren't available until next week !?! until I stumbled upon Fuse HVAC who said they could have a person out by between 2-3pm. Yes, same day service!! I was nervous about their arrival, but upon making the appointment, I quickly received a confirmed text msg, and by 2pm received another text msg that my technician Alexander was on his way. I was relieved this company came through with a technician and not cancel on us. Alexander arrived and promptly had a mask and gloves and worked on diagnostics with the condenser. He quickly found the problem (detached wiring), but made sure everything else was in order. He checked my vents, we changed filters to increase cooling speed of my hot house and discovered we needed more freons to cool it down quickly. He was able to do that and within 2hrs we could see and feel the distinct much cooler air kicking in. I waited until the next day, June 4th to write this review because I wanted to ensure everything was running smoothly. Thank you Alexander and Fuse HVAC for coming to our rescue. Love same day service with friendly, technician. You are definitely on our list of go-to HVAC person / company. Highly recommend Alexander & FUSE HVAC.

Steven N.

6/20/2020

Overall, I had a very good experience with this company. I first had a technician come out to check my air conditioner that wasn't working. Apparently, it was leaking coolant so fast, it couldn't retain any. I then hired them to give me a replacement. They first showed me the footprint of the one they brought. Unfortunately, it would get in the way when going into the yard. So they took it back (before unpacking) and found a totally different shaped unit that would fit nicely behind my pool shed. The job was finished in a day including the time to replace the unit.

Yohini S.

11/30/2018

Absolutely amazing service. Adam K came home to provide an estimate and went above any beyond. He asked for the vacuum to clean the furnace area and then explained his findings. He was funny and extremely professional. He listed out our options, his recommendation and rationale. There was potential to replace our furnace and he mentioned that we didn't have to rush it. And advised us to leave it running till it broke down to replace. Great company and team!

I'll recommend them to anyone.

Lary C.

4/30/2019

Amazing service. I contacted them the night before around 9pm and someone answered right away telling me that a technician could come out to my house the next day.
They were all super nice and tried to resolve the issue asap!

Bob P.

8/26/2020

Update - Adam at Fuse reached out to me, apologized for the experience we had, and sent us a check for the money we'd spent repairing our refrigerator. Yep, even though his company didn't do the repair. That's an outstanding response to a problem, hopefully they get their dispatching systems ironed out. Thanks Adam.

Ken Z.

6/25/2020

Nice and friendly technicians that arrived on time. They were able to fix and diagnosis the problem with the fridge and were very knowledgeable. They got the motor part needed within a few days and replaced it very quickly without any hassle. Great job overall!

Ken W.

06/10/2021 12:00:00 SA

The 24 V AC supply to my old irrigation controller failed. Fuse HVAC came out and put a new 120 V AC connection on the side of my house. Done within 3 days of calling them.

Dechuan X.

04/05/2020 12:00:00 SA

My fridge has been problematic for a long time that there are always huge pile of frost on the evaporator coils. I have tried to fix by myself and watched several videos online but failed to get it back to normal. I ended up yelping a technician to fix the issue and Fuse HVAC sent me Sergey L.
Sergey is super handy and efficient and he quickly defrost with a fancy tool and found the root cause. He then replaced the malfunctioned part and the whole project is done within one and a half hour. The fridge is working totally fine now and I don't need to worry about it any more. Plus, they are very professional and caring in COVID environment and Sergey wore face mask and glove all the time.
The price is a little bit more than my expectation and it cost me $280, but it's definitely acceptable considering the quality of the project. I would definitely come back to Fuse HVAC, especially get Sergey if I have other fix projects for my appliances.

Wes S.

5/21/2021

Sergiu patiently and professionally melted away the iceberg that blocked the back panel and failed fan for over 2 hours. No mess, everything reassembled correctly. The new part works, we have a freezer and ice again. We will use Fuse again.

Charlie H.

6/17/2020

Our repair requires running a wire from furnace to AC unit through the sub-floor with a small space.

In the second appointment, the technician spent a few hours to run the wire but did not make it work. He proposed using WIFI wireless connection instead of wire.

In the 3rd appointment and 4th appointments, the technician was still not able to make the wireless connection work due to the weak signal.

Honestly speaking, the technician works hard. But he did not make it works after 4 appointments.

Due to COVID 19, we (seniors at age of 96, 75 and 65) are very concerns about the technician in and out of our house. We need to prepare the social distance and do the thoroughly cleaning after the appointment.

Updates:

Finally, the owner came and fixed it finally.
Even we got a lot of troubles during total 5 appointments (mainly due to COVID 19), we still recommend Fuse HVAC for any HVAC repair. Fuse HVAC is very professional, good quality job, very responsible.

Chad H.

6/17/2020

I have called Fuse twice now. The latest was yesterday when I found a leak in my central AC unit. Fuse was out later that day and had it fixed within in hour, and even showed me how to fix myself the next time.

Similar experience about a year ago with a dryer that needed belt/wheels around the barrel replaced. They were able to fix same day even though the tech had to go out for parts about 6pm.

Great service, and they definitely don't try to sell you on more than you need.

A P.

10/18/2021

My 5 year old LG French Door refrigerator went out of commission approximately a month ago so I called the manufacturer to inquire about the warranty-They referred me to a supposedly certified/preferred LG appliance service company, which turned out to be a total fiasco. After many calls and failed attempts to get such company to come and fix my refrigerator, I decided to contact FUSE HVAC. Oh boy! I wish I would have had contact them from the very beginning. I sent them a request for quote and within the first 10 minutes they replied back to me with the most competitive quote out of 6-7 other shops. When I approved the quote, right away FUSE HVAC scheduled a service time the for the same day!!. Alan, the assigned technician, showed up an hour earlier than scheduled. He took his time assessing, diagnosing, and repairing the refrigerator unit. Alan is a very professional, savvy, friendly, and honest person!. GREAT JOB Alan! In the future, I will definitely contract/hire FUSE for any other HVAC repair needs around my house!. Do I recommend FUSE HVAC? Absolutely!

NguyenCat L.

3/20/2019

I contracted Fuse HVAC to replace my AC/Heating system at home. So far, I'm very happy with the quality of their work.
It was very easy to deal with them from the first appointment, the time I received multiple quotes (various options), made a decision and actual work.
The team is knowledgeable and inspire the confidence that you've made the right decision by going with them.

Theo H.

4/27/2021

I am extremely pleased with the service your technician provided. He was professional and efficient and quickly got the job done. I will not hesitate to reach out to you for future work.

Andrew H.

06/12/2020 12:00:00 SA

I haven't actually had their service yet, but one of their technicians just graciously let me merge into their lane on Tully Rd. Thanks a bunch! I own a bakery and I will strongly consider using their services now.

Anh L.

10/26/2018

REVIEW UPDATE: Adam got in contact with me today and he seemed very apologetic and genuine. I appreciate his effort to make things right and he offered to refund the diagnostic fee even pay for what we had paid the other company. This comes to show that there is integrity and he does care about his clients. I will probably give this company another try in the future but only if Adam is the tech himself.

Original Review: Please do not be deceived by the ratings on here. The service was terrible. They were great in sending out a tech the same day but the tech failed to resolve the issue. In addition to that, he left our thermostat turned off and all of the wires exposed!

He said the issue is with the fan and quoted us $2000+ to have it fixed.
I called another company and they were able to resolve everything in a matter of 2 hours and the issue was only because of dirty filters.

Called the company again to inform them of the misdiagnosis but Kevin - the operator said he would call back and still no call back!

Nancy R.

8/26/2021

I couldn't avast for a better experience. I got a next day appointment and the repairman (Allan) came exactly on time. He was extremely efficient, knowledgeable, and professional. It took him no time at all to diagnose what was wrong with my refrigerator which had stopped working and rather than try to upsell me as I have sometimes experienced in other situations he gave me excellent advice on how to proceed. Wish I could give them more than five stars.

Vellachi N.

5/21/2020

I had an issue with my fridge (The French door was not locking/closing properly), As soon as I contacted Fuse there were able to send the technician the very next day despite of the COVID-19 situation. Fuse was the first to answer my phone also.
The technician Chirill was very handy and efficient and he quickly found the problem and told me pro and con for repairing and buy etc. Gave me all the options.
The overall service was really good. Thanks for your input.

Ted S.

04/08/2021 12:00:00 SA

Nice job on the air conditioning install and furnace replacement. They were very competitive with regard to price (I got 3-4 estimates, and also got the job done well and in a timely fashion. Everything was very transparent. The crew cleaned up everything completely. NOTE: it might take a few extra days for the estimate (for me it took about 6 or 7 days after the initial phone call before they could come out), but just be patient, it is worth the wait--after the estimator came to the house, I was able to contact him directly on his cell phone with specific questions regarding the estimate and the job (and he answered his phone every time, even after hours and even on a Sunday evening--if you are an EAGER BEAVER that answers your phone after hours and on a Sunday that is a BIG PLUS). Also, don't be discouraged that a secretary/phone answering crew answers your phone call (instead of the owner or installer) because they are quite competent and receptive.

Edward B.

07/12/2021 12:00:00 SA

Our company's industrial Ice maker broke down. They said they would come by and give a quote for the repairs. I called them at end of day to find out where there technician was. They weren't sure but were going to reschedule me. Fuse then reached back out a little while later and said he had already come by and would have the quote to me shortly. Its now been 2 weeks with no quote. I have moved on to other companies. Not sure if its just me but they seem a little un organized.

Marina V.

5/16/2021

Excellent job! Very knowledgeable guys - Nikita, Maxim, Anton, David - work clean and very accurately. The estimator Mike gave a reasonable price and offered options on how to improve the air flow. They installed the AC, heater, replaced all piping, got 2-zone system. We were amazed that the guys worked 8 to 10 hours a day for 5 days, followed all the safety and health regulations. We are happy with the workmanship and would definitely recommend Fuse HVAC.

jeanne G.

2/18/2020

Updated:
The owner is very kind to reach out to me regarding the repair material cost issue. He nicely offered me a full refund of the material cost and I accepted a partial refund. Indeed, providing repair material cost transparency will set a practice apart from its competitors and attract/retain more new/return customers. Overall, I'm very happy with the outcome and will definitely come back for future repairs because the owner does his best to keep customers happy.

I just had my dryer fixed. I have no complaints to the technicians since they are polite and competent. Oh boy! the material they charged me is way more expensive than their competitors. I paid $120 for an electric dryer heating coil/element which is sold for $20-35 online everywhere! I think it's reasonable to make some money from the materials, such as $50-$70 in my case since they also paid shipping and bringing them to the customers, but from raising it to $120 is simply greedy, 2 stars off.

Fang Y.

4/19/2021

I want to install a Mitsubishi mini split.I called five companies, Fuse gave me the best quote, 35% lower than the highest quote. Paul and his partner are very nice and professional. They run extra power lines for the new AC. The job was beautifully done. Fuse do have the best price, best service and best employees. I will definitely recommend it to friends.

Vlad M.

05/04/2020 12:00:00 SA

Stan, from Fuse HVAC, did an absolutely great job! He worked hard and diligently to get the project done, while being creative and thinking outside the box when needed to overcome some unforeseen obstacles. He didn't rest until the work was performed to the highest standards. We are very happy with the end result, and would definitely recommend anyone looking for an honest and knowledgeable professional in the bay area, to use Fuse HVAC services. Thank you!!

Sassabee P.

08/09/2018 12:00:00 SA

Excellent Customer Service. Responsive. Honest.
Reasonably priced & best of all they know their stuff!
also, not to mention they squeezed me in for a same day appointment.

From scheduling the appointment, Confirmation of Arrival by text and call, (btw, they arrived early too!- rare) Stan was awesome.
Stan diagnosed the repair right away - no joke.

Would totally refer in a heartbeat.

Melinda P.

3/24/2021

This review is solely on the professionalism of the technician, Alex. I needed my washer fix and this place popped up first on Yelp. I decided to go with them based on the many great reviews I read. We both (the technician and I) thought my washer would be an easy and quick fix, but upon inspection the problem stemmed more than that. Although, the technician was very helpful and polite, I ultimately decided it was time for an upgrade and buy new washer and dryer. I appreciate the diligent work from Alex, and will definitely book an appointment from this place again if I ever have a problem!

Tim H.

1/28/2020

Our HVAC compressor froze overnight so our house wasn't able to get warm. It was a particularly cold week, so we needed help ASAP. I read the reviews for Fuse and saw that people said Fuse are able to show up for diagnostics on short notice, so I gave them a try. Luckily, they were able to come out same-day.

I'm so glad I did! The first day, unfortunately, the compressor was just so frozen that the technician wasn't able to do any troubleshooting. He told me to let it completely thaw out and have him come back, so that's what we did. On the second visit, he was able to quickly determine that the defrost sensor had come loose and was no longer in the right location. He repositioned it, tested it out, and assured me that it should work fine.

One week later... and so far so good! Our HVAC is back to normal, and our house is nice and warm. The price was totally reasonable too. Thanks Fuse!

Howie P.

3/28/2021

Alan was punctual and friendly and diagnosed the issue quickly. Price was very reasonable! Would recommend.

Hsin Yi W.

03/11/2020 12:00:00 SA

Very pleased experience over all. The technician, Nikita P., is very honest and patient. He is willing to explain the problem and maintain the cleanliness of surrounding area. We got our washer fixed right away.

Martha E.

04/07/2021 12:00:00 SA

Great communication. Questions were responded to very quickly. Detailed quote. Arrived on time to do the work. Knowledgeable. Would definitely use again.

Karen G.

2/20/2020

Fast response with my inquiry, was able to send out a technician within an hour and even has a deal for the service fee. The technician, Nik, was really kind and patient. He made sure that he waited that everything was running well. He looked at all possible reasons why our furnace was shutting down.

I called Fuse to get a second opinion as another company was wanting me to spend $3,600 to replace our supply ducts and replace our 8-year-old furnace. I knew something was fishy then. I'm glad that Fuse came and confirmed that the other company was bogus on selling us work that we didn't need to be done.

We appreciate your work and thank you for keeping our house warm again!

Josh K.

02/12/2020 12:00:00 SA

Fanatically responsive (came about 2 hours after I called) and Nik did a great and organized job diagnosing the issue with our Thermador oven. We look forward to having him back to complete the repair once the part arrives. Thank you!

K S.

03/09/2021 12:00:00 SA

Alan came yesterday to fix our Whirlpool ice maker. He arrived early and checked everything and found the problem. Our ice maker is now working again! Thank you Alan!

natasha b.

03/08/2021 12:00:00 SA

Thanks to Georgy my oven is working now! Woohoo! I can bake!
My oven stop working on Saturday March 6, 2021. I called Sears but they said they couldn't come out until March 13. :-(
So on Sunday evening Mach 7, 2021, I went to Yelp for help to find someone to repair my oven. The top of the stove, the broiler, the lights, clock all worked just the oven did not. So I sent out 3 messages and within minutes FUSE HVAC answered my call. The other companies were not so helpful. 1 company never answered the other wanted to set up an appointment for March 15/16. However, Fuse gave me an appointment the next day! I was very excited. My appointment was set for 2-3pm. The Tech called and said he could come out earlier around 1:30-1:45pm. Georgy had a little time trying to pull the stove out due to the way the floor title was installed incorrectly. However, Georgy worked it out and replaced igniter that went out. Everything is working now. Thanks to the Tech and to FUSE for being there when I needed them. If ever I am in need of something else done in their field I will surely call them.
NOTE: To help with the cost there was a coupon on Yelp that says pay $70 for $110 worth of work. I printed it out and use it for this job. Thanks again FUSE I really appreciate your speedy response to my Yelp questions as well as the work that was done.

Linda T.

03/01/2021 12:00:00 SA

My washer made high pitch sound and produced faint burning smell. I called and they booked appointment on the same day. Alan came on time and was able to diagnose the issue within reasonable time. Alan followed covid protocol and had masks and booties on for his shoes. It's too bad that the washer' motor was affected and it's better to get a new replacement than repairing it. Otherwise, great customer service.

Jorge G.

1/19/2020

Our dryer went out on Saturday and I called for an appointment, which they were able to provide on the next day (a Sunday !). The Tech arrived in the time window, quickly determined what the problem was and provided a parts and repair estimate. Once we approved the repair was quick and we were drying our clothes once again!

Ivan H.

02/09/2021 12:00:00 SA

Just had my furnace and a new AC condenser unit installed at my house by Fuse. Ivan & Peter did a fantastic job, very neat, clean and professional install. They were very detailed and made sure everything was done right. I'm very impressed with their work ethic. Highly recommended.

Mila L.

6/23/2021

They were responsive on my initial contact to diagnose and repair an electrical problem when my HVAC system stopped working. They sent a technician who diagnosed the problem and seemed to fix it by installing a larger breaker and adding coolant to our system for $300. Everything seemed to be working fine. I then called them again to fix an electrical issue that didn't appear connected to the HVAC problem. The technician couldn't figure out the problem and didn't charge us the $110 diagnostic fee (which I appreciated). However, I called another electrician and he took one look at our electrical box and immediately said the breaker installed for the HVAC was not correct and didn't correspond to the gauge of the wire...there is a potential for the wire to overheat and melt.
While they fixed the problem for a short time (as we do not use our AC that often), it was an incorrect band aid and posed a safety problem.
I'd give them 5 stars on responsiveness for their initial repair of our HVAC and would have kept this rating if we didn't have the other electrical problem. Unfortunately, I have to give 3 stars as they didn't solve the problem,

Anil A.

6/13/2021

FUSE HVAC are very responsive and experienced people. I found them a bit on the expensive side though.

Doug G.

1/18/2021

I'll admit I am more than pleasantly surprised and very happy to have found and hired Fuse HVAC & Appliance Repair for my oven repair. Our modern townhome in Central Denver has a fancy Italian range/oven (Fratelli Onofri), and when the oven stopped working I was hard-pressed to find any appliance repair outfit who could help. One refused saying they don't fix this brand, another came, looked, and admitted it was out of his league, a third put a bandaid on, charged a lot, and it was not long after that the oven failed again. I booked Fuse HVAC & Appliance Repair online and double-checked that they could service this brand. Joey assured me it was worth a try and that if they were unable to fix it there would be no charge. It was easy to book, and they cam the next day. Danny really took the time to assess the situation, did more diagnoses than the previous, short-term fixer did, and went the extra mile to order the rare part for the rare appliance, promising to be back to install as soon as the part arrived. The invoice is not cheap but if I get my oven back in working order it'll be worth it. **I AM GIVING THEM A 5 STAR RATING because of the excellent service - IF THEY FAIL TO COME THROUGH, OR THE FIX FAILS, I will lower the rating and let the entire internet know.

Hobbs I.

02/08/2018 12:00:00 SA

Adam did an excellent job repairing my refrigerator which was not cooling. He gave me call 30 minutes before he showed up, started the repair right away, replaced the cooling hull, found the leak in the copper tubing and showed me where it was leaking from, and replaced the entire coroded copper tubing - not just the area where it was leaking from (to prevent further leaks). Further, my refrigerator door was not closing so he fixed that free of charge. He did this all within 2.5 hours and with a smile and professional demeanor. It is really hard to find a trusted and quality oriented appliance repairman these days but I just found found one. I can't recommend Adam enough! You won't be disappointed... I'll give you my dog if you are =)

J. Z.

1/23/2021

Chirill helped me to fix my HVAC system. He was prompt, professional, hardworking and got the job done quickly! He was also friendly and patient to answer all my questions. I will recommend this company and will absolutely use them again!

Yicheng L.

05/12/2021 12:00:00 SA

Unbelievable service from the start to the end - I had Fuse came out and fixed my heater back in February and signed up their every 6 month program. Called for air conditioner service last week and the technician came and stayed on the roof around 2 hours and did not fix my air conditioner and because of the language barrier, he could not explain what went wrong and said he will come back next day! He didn't show up and did not let me know not coming and I waited until afternoon and called. I was complaining No show, no call on the phone and the receptionist said she would not know anything, she went talked to the guy and got back to me as He does not have the part today, can't go, so we reschedule to May 11. The technician spent 2 hours or so between the roof and in front of thermostat. Then asked me to order a coin cell battery, but nothing else was needed to replaced. He did get the air conditioner to work at the end.

They sent me an $285 invoice for Adjustment and setting of the control unit program for heat pump on May 11. I looked at this invoice and felt like same unit back in February you served and signed up your every 6 months checkup program. You should have spotted back then, but at least at the end you got it fix - I just need to replace a coin cell battery myself, so I will pay $285 for this incident.
This morning I just got another $110 invoice for Need to replace contr board on May 6, this is when I decided to provide this feedback. It took 2 trips (more than 4 hours) for the technician to figure it out my battery is needed to be replaced and I have to pay for your learning time on your job!

How about your policy on the $110 diagnostic fee will not be charge when the same job was been charged for $285?

Ray S.

01/02/2018 12:00:00 SA

These guys do what they say. I highly recommend the company.

Fuse repaired my Sub-zero refrigerator gaskets that seal the fridge and freezer door to the main unit. The unit is ten years old and the freezer gasket had ripped/cracked. We decided to replace both.

At first, the company was very responsive to my request for a quote. Kevin contacted me and provided the price quote.

After talking to a few firms, I felt these people were the best fit and the price was similar to others, so I chose Fuse.

Kevin told me Stan would be doing the work and contact me.
Shortly afterwards, I received a call from Stan.

We agreed on a date and time for the repair and I received a text confirmation of the accurate scheduled time.

Ongoing communication to schedule the repair and coordinate timing for Fuse to acquire the necessary parts was excellent.

Before our technician arrived on the day of the install, I received a text message telling me Stan was on his way (totally awesome!).

Stan arrived on time and was very professional upon our first meeting.

The first installation of the parts did not work properly - the seal was not tight - so Stan suggested we give it a couple of days to see if seal settles in better. He said he guarantees to come back and fix it if necessary. We stayed in contact for a couple of days and scheduled a follow up time that was convenient for me.

At this second visit, the solution he attempted, again, did not work. We discussed trying a different vendor for the replacement gaskets. He followed up with Sub-zero, the manufacturer and found local distributors of factory parts (his vendor said the parts were from Sub-Zero, but they clearly were not.

Upon acquiring the replacement part, Stan contacted me to schedule a follow up visit and arrived promptly, right on time.

This final fix did the trick! The new part was definitely of a different texture, more flexible. The seal is just like it used to be.

While this repair involved three visits and was somewhat inconvenient, I believe our experience could have happened with any firm AND many firms would not respond in the manner Fuse did.

Stan was extremely polite and respectful. He was a real pleasure.

This is a company and person that stands behind their work.

When it was all done, with new parts and after three visits, they charged me the original quoted price. I could not be happier.

Annie M.

1/13/2021

They installed a full HVAC system for my parents, the pricing was very competitive and they did a full install in 3 days. The sales rep was very knowledgeable and the installers worked hard to get everything done on time. The only downside is that we had to wait a few weeks for them to do the work because they were so busy. They do good work, so I can understand why they are.

Hope K.

10/24/2020

Fuse's owner contacted me and credited me the amount for the discount. Their service and company ethic are top notch. I will definitely keep their contact around if I ever need service again. I will also share with friends and family. There are many HVAC companies around, but I promise you that you won't find one like them.

Michael F.

11/10/2020 12:00:00 SA

We needed to update our 16 year furnace to include A/C and selected Fuse to do the job. They were very competitive in their pricing, super responsive in answering questions and making recommendations for our house. As we have a two story house with temperatures substantially warmer on the 2nd floor, we went with a Bryant variable speed heat pump that was configured to two zones. In addition we added a filtration system capable of ridding the air of particles, viruses and the like. They performed the installation in a timely and promised manner. I would highly recommend them for any HVAC needs...they are very customer-focused.

Art R.

10/19/2018

5 hours ago
Stan showed up as scheduled got started right away he was very pleasant mannered man. In no time he took apart kitchen hood and advised me that it was only the a switch problem. Stan repaired and explained all he did. It was done well and efficiently. I will recomend Fuse appliance repair to my friends and family. Thank you Stan

brian k.

5/24/2021

TRied calling twice and got their automated fake countdown message twice in a row and dropped into voicemail.

Shilpa P.

05/12/2020 12:00:00 SA

I had an issue with my fridge not cooling properly, As soon as I contacted Fuse there were able to send the technician very next day despite of the covid-19 situation. There communication was really good.
The technician was very handy and efficient and he quickly defrost the ice and said our defrost sensor needed a replacement. And he has brought it already with him and with in a few mins it was all fixed.
But my only concern was if they are reasonably priced. The technician said the defrost sensor was 25$ and I was totally charged 200$ for fixing.
Except the price being high, the overall service was really good.

Krishnan N.

01/10/2021 12:00:00 SA

My furnace was broken a few days before Christmas. I called several companies, but Fuse was the only company available on short notice. Sergey came home on the afternoon of Christmas eve, diagnosed the issue and promptly fixed it. Outstanding and professional job, and I was very grateful for their willingness to come out during the holidays. Fantastic service!

hyper m.

03/08/2020 12:00:00 SA

3 months ago, my LG washer died... Victor came by - spent 2 hours, identified the issues, showed me the actual problem, got the part, fixed it..

Yesterday Nik came by - fixed my refrigerator (maytag). same. in and out in 30 mins.

In both cases,
- I called on Saturday morning, and they were here after lunch.
- they gave me clear quotes before starting
- identified the issue, proved it, got the part and fixed it

They speak with Russian accent - but they be like fixer mafia.. all appliances are fixed - no issues. ;-)

Easily the right people for fixing kitchen/large appliance in Sunnyvale area

Ireland L.

3/24/2020

My 2010 Maytag Bravo dryer wasn't working properly and Leo from Fuse HVAC came out and fixed it.

I called at 3 pm and he was here by 4:45!!! Extremely friendly, professional, and helpful!
Dryer was fixed within 2 hours.

Great customer service. I would highly recommend Fuse HVAC.

Nargis B.

2/15/2020

Fuse HVAC did a great job!!! They gave me a better quote than the others and did a great job... I'll even refer them to my buddies!!! No problems thx

Andrew B.

9/13/2018

Step 5 - make the repairs and identify the root cause in the process.
Step 6 - it's nice and chill!

Thank you

9/13. Used Fuse Appliance once again to fix a fridge - same A+ quality service.

Paula B.

12/14/2020

This was our first time working with FUSE. And I would definitely call them again if I had an appliance or HVAC problem. Chirill was the technician who came to look at the furnace. He arrived early and was COVID-safe. He carefully explained how the furnace worked and what to look out for. Great job - thank you!

Yevgeny N.

3/20/2020

In all categories, this vendor scored 5 stars for me. My request was promptly addressed via a Yelp (and email) message with a quick site estimate follow up. As far as the job itself - fast and professional. The technician actually did more than he should have ensuring the highest quality of the overall result. Their price was very competitive - one of the lowest of the companies also asked estimates from. Thank you.

Victoria K.

2/26/2018

Very quick response and professional service!
My electrical cooktop broke and I desperately needed it repaired or replaced as soon as possible. I've asked for a quote and received a response from Adam, the owner, within minutes. He said they can come anytime, which was very convenient since we both, me and my husband are at work until late afternoon.
Technician Max came right in time, quickly identified the problem and fixed it within half-an-hour. Fortunately, the problem was not very serious. He charged very reasonably too.
Thank you guys for great service! We certainly going to use it again if need arises.

Lourdes M.

2/25/2020

I called Fuse HVAC because my washer wasn't working. Their response was prompt, only took 20 minutes to set the appointment, after I reached out by text message. Their technician, Chirril, was very professional and on time. He checked the washer and took the time to explain to me what the problem was, what to do in the future if the same thing happens, and answered all my questions. Most importantly, they fixed the issue. I was very happy with the quality of service from Fuse HVAC and would recommend them with no hesitation.

Tianjun F.

2/17/2020

Easy to make appointment, arrived in time, fixed the issue as promised, clear communication with customer on questions

Anthony N.

1/20/2020

My go to for appliance/hvac repair. Super professional and great at what they do. Extremely reasonable and can trust them with honest work and feedback. They've helped with my dryer, washer, and furnace. Superb results. Serg helped me most recently and is a super pro. Takes his time to diagnose the issue and makes sure everything is right. Spent a lot of time for our free diagnosis and never rushed. Also taught me a lot about what was going on with my furnace. A+ for Serg for sure!

Mary Jane S.

11/30/2020

Great service! AC and heater purchase and installation. On time and work delivered as promised. Pricing is reasonable.

C B.

11/13/2020

Leo is very knowledgeable about newer digital furnaces; although, in my case I have a 30 year old furnace. In the end he shared good recommendations related to maintaining my older furnace and possible ignition control replacement.

Ajay G.

11/12/2020 12:00:00 SA

Really great and happy experience. Got a new furnace and AC installed. Stan came for first visit and was to the point and gave awesome estimate. He helped apply referral and seasonal discount for a really great price. I had estimate for similar system from another vendor for around 2K more. Zaur installed the system. He is so nice and humble. He helped me install new Nest system in my new home and when I had some issue installing he came and helped!! What a experience. All the best to Fuse and team and wish for greater success for them.

Jason O.

8/19/2017

Fuse came out to fix my AC at 8pm on a Sunday when it was 95F out and I had a screaming infant.

Every other appliance company told me to call back Monday. Can't be anything other than 5 stars for bailing me out of a jam.

He did a good job fixing it, and since I had already paid the emergency visit fee I had him clean the AC unit and he did a good job.

Kim H.

4/21/2020

Submitted service request via yelp which stated my zip code and city (Gilroy). They promptly replied with a next day appointment option and I accepted. The appointment was at 8am and by 8:15 noone had come. Received a phone call a few minutes later and they said they couldn't find my address, I walked them through finding us (no mistake on my end with address) and they said okay we will be there at 10am. 30 minutes later they call back and say sorry you're too far away, we're not coming at all.
Very disappointed, they should have never scheduled the appointment if they didn't want to come to Gilroy. They had my address from the beginning.

Helena H.

01/03/2020 12:00:00 SA

Viktor did a great job in fixing our gas stove! I would highly recommend.

Sylvia H.

11/30/2020

I needed a new heat pump and a pancake air handler for my condo, and this company knew how to install them. So refreshing to work with professional people. They were patient and supportive in assisting me with completing the necessary HOA forms. Wonderful customer service.

Mark D.

10/25/2017

Worked for longer than appointnment time trying to adress the issue with my thermostat and broken AC. Even though they could not install the new thermostat (turned out to be defective), they fitted my old thermostat and fixed my heat pump ac.

Very response, short appointment time and hard workers.

R S.

10/22/2017

Adam was awesome. He replied almost immediately. I got a text before he arrived and he called as well. Once here he was courteous and knowledgeable and gave me some tips to self diagnose and outlined basic troubleshooting and resolved the problem.

Would call again!

Micha L.

11/24/2020

8 months after Chirill fixed my heater, it suddenly acted up again, the flame was turning on and off every several seconds. I called Fuse HVAC on Sunday afternoon, prepared to hear the voicemail and leave a message, and was really surprised when Alec picked up the phone, he told me their schedule was fully booked in the next 4 days, but he would contact Chirill and let me know if he could squeeze me in. Less than an hour later, he called me and confirmed Chirill would come on Monday. Chirill arrived on time, upon inspection, he identified the issue was cause by a blocking of air intake, he fixed it, AND didn't charge me, even though it is after 6 months' warrantee period. I'm so impressed by how professional and customer centric they are, both Alec and Chirill and the company they represent. I highly recommend Fuse HVAC Appliance Repair.

Grace C.

11/07/2020 12:00:00 SA

My fridge was down and went to Yelp to find someone to come look at it. Fuse was the first to respond and came in that same day. The owner (I think) came and looked at it for over an hour, eliminating all likely causes (sensor problem, feon leak, etc) before eventually concluding that the compressor broke. Clearly I would get a new one, meaning no extra spend on the repair but the owner was so methodical and professional in his diagnostic, which was $90. He could have concluded way earlier that the fridge was a goner and moved on but instead spent like 90 minutes easily going back and forth to his truck to get more tool to find the root cause. Hands down one of the best appliance repair companies I've dealt with, if not the best.

Claus S.

10/04/2017 12:00:00 SA

My LG refrigerator decided to stop cooling on a Saturday night. By Sunday morning I had contacted Fuse Appliance and to my surprise they responded quickly on a Sunday! Other outfits I had contacted as well did not respond until Monday.

Adam from Fuse came out that same Sunday night to diagnose the fridge, turns out the compressor was bad. After getting the warranty replacement, which took some time (no fault of Fuse, that delay was all on LG), the compressor finally arrived and Adam was out that same night at 7 pm to replace it! The next day he followed up to make sure the fridge was working as expected, now that's customer service!

I can't say enough good things about Fuse. Very professional and extremely responsive to my inquires. I would use them again without any hesitation.

Thomas C.

12/20/2019

Fuse came out and fixed my furnace quick and without hassle. I will use them for all Of my HVAC issues going forward because they're so easy to work with.

Gabriel S.

08/03/2017 12:00:00 SA

Many thanks for your excellent service, arrived much quicker than expected.
Thank you

Luke M.

4/30/2021

They messed up a smart thermostat install and wouldn't answer my calls to get it working, forcing me to spend hours finding another company to fix their mistake. Hire at your risk.

Violet C.

8/24/2019

When my built-in KitchenAid refrigerator stopped dispensing water and ice I called this company. They sent a young man out who diagnosed a problem with the control board. When he returned a second time to replace the control board, he told me it still wasn't working. At that point he wasn't sure why. There were a total of three visits. At the end of this nothing is changed. The refrigerator still does not dispense ice or water. However they've sent me a bill for over $900. This apparently includes a service charge for each time they came out here and did nothing. They are well aware that the problem has not been resolved since I've called several times. At this point they're still after me for money after providing no service and are threatening to take me to collections.

Matias C.

10/16/2017

My Samsung dryer suddenly stopped heating. The dryer functioned through it's cycle but was not heating. Contacted Fuse, and they responded promptly to diagnose my issue. Max responded and diagnosed the dryer. He stated everything was fine with the dryer. The problem was with the my outlet wiring. He showed me that not enough power was flowing into dryer.
Unfortunately we had to get new wiring leading to the dryer. Once the dryer outlet and wiring was replaced, the dryer functioned fine. I would recommend fuse.

Lee B.

12/10/2019 12:00:00 SA

I can not say enough about the great work this company does. They took on a project that 3 other companies in the area would not do. They delivered with a great price, on time and a great attitude. I will use again for any repair work.

Meghna M.

12/05/2019 12:00:00 SA

Alex was on time and fixed my Frigidaire dryer and got it working again. He was diligent with his work and prices were fair
And comparable to others' quote.

Arvind S.

11/23/2019

Fantastic service.My furnace heater stopped working. Vital came in the next day to look at it and fixed it for a reasonable price. Communication was good. Highly recommend.

Robin A.

6/19/2017

Fixed!! It's 98 degrees outside and our AC stops working. Who you gonna call?? THESE GUYS!! Awesome customer service!

It's the hottest day this year, everyone's AC is on the blink, the repair people are too busy to even answer their phone or their voice-mail is full. I can't get anyone on the phone much less to come out and we're roasting! I found Fuse Appliance on yelp and they were here within 2 hours! Unbelievable!

It took him 2 minutes to diagnose the problem and another 3 minutes to fix it. He had the capacitor in his truck. SO happy!! Very professional, explained everything so I could understand what was wrong and the price was right!

Will definitely be keeping their magnet on my frig!

Emily O.

8/13/2021

I am updating my review. After I posted my initial review two weeks ago, I was contacted by someone at Fuse who offered to send a cleaning service over to clean the mess that was left. I agreed to that and we selected a date for the cleaners to come, a Monday. I made arrangements to have my dog out of the house that day. The day before the cleaning service was scheduled, I was contacted again and informed that the cleaners couldn't come Monday and could only come the following Friday. Frustrated, I declined to reschedule and said I'd clean it myself. Since my AC unit was installed on July 9, I have been asking when the inspection with the city would be scheduled and have followed up several times. Today, (August 13, over one month later) I followed up again and was just told that since someone from Fuse needs to be present at the time of inspection, and they're very backed up, it would likely not be until September. The inspection was supposed to be scheduled for the week following the installation--at least that's what I was told by the rep who was at my house on July 9. This has been a truly frustrating experience and I would not recommend using this company.

Daria S.

08/03/2017 12:00:00 SA

Something happened to the dryer and it took about 4 hours to dry.
I called Fuse Appliance Repair because of the excellent Yelp reviews.
Adam came over and after a diagnosed the problem he got our dryer working like new! I didn't know exhaust tubes need cleaning...
Anyway, Adam was wonderful, polite and very tidy. I wouldn't hesitate calling again.

David C.

12/17/2017

These guys are amazing! Quick to respond, reasonably priced, very friendly; Stan even stopped by on Sunday to diagnose the problem so he'd have the right parts to fix our furnace on Monday.

We've used Fuse twice. The first time we asked for quotes on Yelp! Adam responded within 2 minutes and we scheduled an appointment the next day. Stan came out, diagnosed the problem, ordered the part, and came back that evening after 6PM to install the new part. This morning (Sunday) the furnace didn't start, so I contacted Fuse again. Within 2 minutes we had scheduled service for Monday. Then, Stan called and said he was in the neighborhood. So, he stopped by, diagnosed the problem (different from the first problem), said he'd buy the part and bring it on Monday during his scheduled appointment.

Fabulous service! I'd recommend Fuse to anyone who wants quick, friendly, reliable service at a fair price.

Frank S.

8/20/2018

Once my refrigerator Samsung stopped working. I tried to find on Yelp company who works with them.
It was hard to find repairmen that can service Samsung refrigerator apparently. I called up at least 7-8 places who couldn't do Samsung and eventually found Fuse. Fortunately company works late and technician was able to come the same day.
Adam did an excellent job repairing my refrigerator which was not cooling. I liked the quick response, efficiency, customer service, price and application of their visit/diagnostic fee to the repair. Great service.Thank you, Fuse!Thanks you Adam!

Nadia B.

9/25/2017

Adam was very professional. He was able to come out on Sunday and fix the issue with our KitchenAid refrigerator. He was very kind and friendly. I am so lucky to have found a great place for appliance repair. Will definitely call Fuse Appliance Repair next time if I need any appliance and HVAC repairs.
I would give 10 out of 10 stars if I could. Outstanding experience!

Rich B.

7/19/2021

We recently used FUSE HVAC to install an AC and Air Purifier system in our home. Peter quoted the project and was available for questions throughout the process. The group of technicians we worked with felt to me to be very knowledgeable but at times communication was not the easiest to understand as a result of a language barrier. At the end of the day the work was completed on time and in a very professional manner. The AC is working great and we can only hope the Air Purifier will help with allergens in the air in our home. We did encounter an installation issue but the company worked with us throughout the process to make sure we were ultimately satisfied with the work around solution to our issue. The two team installation team was led by Aleksanders. Both men worked very hard but Aleksanders stayed very late the final day to make sure all our questions were addressed and we were satisfied. He was an extremely hard worker. He also alerted us to some other duct issues which we also appreciated. This team showed up on time, cleaned up daily and worked very hard. Thank you to the team at Fuse for getting our AC unit functioning before the fire season. We have not had to run the unit for any length of time but so far all is good. If anything changes we will update this review.

Jay G.

11/24/2019

Another appliance repair company misdiagnosed my dryer problem -- told me it was an electrical issue. Electrician came out and said it wasn't electrical and recommended Fuse. The Fuse team identified the problem (sensor) and fixed it on a Saturday at no extra charge for weekend service. Very happy with their service and professionalism and will definitely call them the next time I have a broken appliance.

Eugene K.

12/06/2019 12:00:00 SA

New York- came to apartment at promised time, stayed even though there were delays due to doormen impeding Alex, he came up and fixed my appliance without unnecessary upcharge. Would use again, quick and efficient

Eli N.

8/28/2017

Wow! That was a superb service! Who else will reply to your message at almost 10pm Saturday morning and came and fix your appliance next day at Sanday? Everything were done super professional. I've never experienced such a great service for a long time here in the valley.
Communication is super efficient? you give the details of your issue, he asks questions and provide you estimate and what might be a cause and what he'll do and what other potential things. Super convenient! Well done, Adam!

Cindy P.

02/05/2020 12:00:00 SA

I would give them no stars if I could. I needed a quote for HVAC. I came here and requested one last Tuesday. Since I did not receive a 10 minute response, I called on THURSDAY and spoke with Jane. I told her that I had submitted a request for a quote 2 days ago, but I haven't heard anything back! I had copied my request and pasted it in an e-mail to myself, so I read it to her. She said she would call a technician and call me back. Well, today is Tuesday again, 1 week since my initial request, 3 business days from my call to Jane, and still nothing. I would not hire them. I will never recommend them.
I called another company. The owner came out the very next day, on time, to give me a free quote. Nice, down to earth, honest guy. He gave me a great quote and I gave him the job.

Michael C.

12/28/2017

Adam responded to our quote request pretty quickly (within minutes when I sent the request at 8-9pm). On the email exchange, he seemed pretty knowledgeable (noting that our LG didn't have a linear compressor and predicting it was likely the start relay).

The next day, Stan was assigned to come by and when he came by, he was also very knowledgeable and courteous. Took the time to explain how the refrigerator worked and how he would go about diagnosing things (try the start relay first and then the compressor). Very clear explanation of pricing.

Work was done quickly and Adam was right, it was the start relay!

Awesome job and experience!

PP G.

05/06/2019 12:00:00 SA

Stellar work from end to finish. I called up and got my dishwasher fixed in few days in reasonable pricing. Alex was the technician and he was able to correctly diagnose the problem( previously misdiagnosed by some other appliance repair company) and fix it. Very happy with the appointment, communication and the service and would hesitate to recommend them!

Lisa B.

11/19/2019

I've had these guys out to work on appliances of mine several times and always a great experience. I've recommended them to several friends and family in person and figured I should get around to writing an actual Yelp review too.

They're really knowledgeable and willing to do serious troubleshooting, help find or install aftermarket parts, or repair appliances in place. They'll explain or show what's going on; sometimes it's not a problem they can fix (e.g. a heating problem I had turned out to be in the ducts, not the furnace; one other issue was with an oven so old the circuit board needed wasn't available any longer) but they always give me all the information I need to understand why they think so and what they recommend I do next. And the prices are very reasonable, so I don't hesitate to call them if something is wrong.

Chad M.

10/11/2019 12:00:00 SA

Fuse was awesome. I had problems with my Fridge and Heater. Vlad the technician came to the house on time and quickly diagnosed the issues. Vlad did a great job fixing everything.

Sarina M.

10/26/2020

Fuse repaired a refrigerator compressor that had stopped working. They were able to fix the refrigerator in a couple of days, provided great communication about the options and timing, and provided a fair price. Highly recommended!

Cory H.

11/14/2019

Extremely helpful and responsive with quality work done. My air duct collapsed just as the weather was starting to get cold but fortunately FUSE was able to send someone out the very next day and he fixed the damage immediately. Would definitely recommend and use again.

Seema K.

11/10/2020 12:00:00 SA

FUSE HVAC Repair came and fixed our burner range. They were prompt, on time, and gave reasonable, competitive pricing. I would use Fuse HVAC again for any other appliance repairs that come up.

Jeffrey C.

3/27/2017

Adam replaced thermal fuse in my dryer TWICE..because the first die in few days..however you don't need to worry. They provide 6 months warranty and they did show up and replace another for free! ( if its same part broken). He is very smart and know what he is doing. He also diagnosed and found the issue in my furnace (similar issue as my dryer..) and fixed the issue very soon. Their quotation/ pricing is reasonable and 6-month warranty is awesome.

Gene L.

09/10/2020 12:00:00 SA

I was able to have Fuse diagnose and repair on the same day right before the heat wave this past weekend. they were straight forward about repairs and costs. The gentleman repairing wore a mask and was very friendly and professional.

Jambalaya D.

11/06/2020 12:00:00 SA

Repaired our central AC. They explained the problem (new capacitor and low on gas), gave me a quote for the repair then performed the repair. Less than an hour later my AC was working really well again.

Abhishek S.

10/16/2019

Great service by John and team. My relatively new AC was not working...John came and explained the diagnosis process, what needed to be done, and how he was going to handle the problem.

Most impressive of all, he was great about making sure that my expenses were clear by laying out all the options and how much each would cost. Not for one second did i feel that he was tying to charge me for anything that was unnecessary. I am a complete novice on AC repair, so having someone like John who is 100% trustworthy was fantastic.

Jessica P.

07/04/2019 12:00:00 SA

Alex came out today to fix my washing machine after I contacted the company through yelp this morning. I was so happy to find someone willing to come out on a holiday. The response time was super quick, he got to my house right on time and had it fixed within an hour. Reasonable prices, happy with the great service. Thanks!

Kyle F.

7/29/2019

I have been converted! Fuse is the only HVAC company that I will ever use or recommend. Vlad was courteous, professional and knowledgeable. Their service is great, affordable and skillful. After getting the runaround from other HVAC companies I did my research and found Fuse. They had top notch reviews...and I can see why.

Dennis S.

09/10/2020 12:00:00 SA

Friendly and prompt . Tech was able to fix my AC the same day I called. Will definitely contact again if I need to

Amy W.

10/28/2019

We had a cooling system for a wine room that was running continuously, apparently due to a Freon leak. Fuse came in and did investigation and provided a quote. After we hired them to do the repair they completely disassembled the system, cleaned it, found and repaired multiple leaks and got the system running beautifully again. Thank you Fuse! We will call them again for any similar work needed. We recommend them highly.

Bochy Q.

8/16/2019

I'm so appreciative of Fuse HVAC and my technician Sergiy. I was able to get an appointment next day during an epic heat wave to fix my AC unit. All other companies I called were going to make me wait for several weeks due to availability. Fuse HVAC was understanding of my request, accommodated their schedules, showed up on time and were done with the repair in less than an hour. I could not be more thankful!

Sheldon T.

6/13/2019

Quick and professional. Needed more refrigerant in my AC unit. I had an issue with scheduling, but they reached out to make it right. Would highly recommend.

Brian G.

09/11/2020 12:00:00 SA

Our technician, Kostas, was able to diagnose and fix the issue with our 15 year old fridge! He was efficient, professional and wore a mask and shoe coverings the entire time. I feel that the cost of the repair (parts/labor) were fair. I did not get a second opinion, but it was within my expectation/budget and he had the parts on him so that was good with me. Happy to use Fuse and Kostas again for future home appliance issues!

Sebastien L.

8/17/2019

After posting on Yelp about scheduling issues was contacted (and apologized to) by the owner who offered to send someone out the same day. Stan was friendly, helpful, and diagnosed the issue within an hour. We're now waiting for a part to come in and then he'll come back and fix it. I appreciate the attention from the owner and helping make amends!

Heather C.

10/12/2020 12:00:00 SA

Our A/C and water heater went out at the same time. We hired Fuse after the first company came out and failed. Kosta came out and addressed the obvious issues. He was on time, professional, polite, wore a mask. The next day one of the A/C issues persisted. Kosta returned and found the Underlying issue. Fixed. No more problems. Highly recommend.

Deb B.

9/21/2019

Alex identified and fixed the dish washer problem in 10 minutes. He is very friendly, honest and best of all an expert in what he does. I'd use them again and highly recommend him. The whole experience was very pleasant (starting from calling them to schedule, confirming the arrival and sending the receipt electronically in my email).

Zeev R.

4/15/2017

I called Fuse Appliance repair on Saturday afternoon. Adam was able to fit me into his busy schedule for the same day and showed up on time. He was able to quickly identify the root cause (malfunction drain pump) and to fix it.
I was very impressed by Adam's technical knowhow and great customer service. He explained to me every step he was performing and finished the job to my total satisfaction.
Being on time, fixing the problem in a timely manner and honoring the repair cost quotation is something I highly value and can't find frequent enough form service people I use.
I'm glad I called Fuse service and met Adam. I know I will use him again in the future for any appliance problems I'll have.

Don D.

10/07/2020 12:00:00 SA

Fuse installed my new gas dryer yesterday. I scheduled the appointment last week. They showed up exactly on time (with masks on). Very friendly service, also they are very knowledgeable about appliances (dos and don'ts). The job was completed in a reasonable time. The tested to make sure the machine was functioning properly. All in all, great job. Thanks guys!

AJ M.

10/06/2020 12:00:00 SA

Kostos from Fuse came out to diagnose our heat pump and was able to get it working again. We had had it diagnosed by another company who said the reversing valve was not working and since they could not get a replacement part the whole system would need to be replaced. Kostos said he did not agree with this diagnosis and was confident he could repair the system. He found and repaired a leak in the system, replaced the freon filter, recharged the refrigerant and the system is working fine as he said it would. For the price of a simple repair and some freon, we now have a working heat pump again- his/Fuse HVAC's work exceeded my expectations and I am happy that I called them.

Wooyul L.

12/23/2019

My furnace turned on and off frequently and Fuse Technician could fix it quickly by adjusting flame. Service was prompt and pretty good, but I felt that $185 for flame adjustment was a bit expensive.

John W.

8/24/2019

Vlad and Fuse Appliance Repair really came to our rescue when our refrigerator went down. They provided excellent communication and service from the initial appointment setting through the final repair. I would highly recommend Fuse for any appliance repair needs. Thanks again Fuse!

Rock C.

9/25/2020

Fuse just came to my place and helped me fix my HVAC system today. They came on schedule, very professional, everything goes on smoothly. I am glad finally got the system up and running again which has been bothering me for quite a while and I get it done right before another round of heat wave! Now my HVAC system could last a few more years and the price I paid with Fuse is very reasonable. Will recommend their services to other friends.

Jas L.

6/20/2019

I generally don't write a review. But this time I am extremely disappointed with the service I received. My 6 years new GE washer stopped working a few days ago. I found Fuse based on many very good reviews for its services and decided to hire them to fix the washer. When I talked the appointment scheduler, I asked whether the technician has experience fixing washer. The lady said yes and very experienced technician. Watching the technician spent 90 minutes trying to identify why the washer wasn't spin. During that time, he does not seem knowledgeable at all and I lose the confident on his ability to fix the washer. When he finally told us about the issue he said it maybe the motor or control board. I did not feel he know what he was doing and should not be charged for an uncertain issues that caused the washer not spin. The estimated costs to fix it about $900 which is crazed.

Update my previous review - Kevin from Fuse called me shortly after the technician completed his diagnostic on the job. Kevin listened to my concern and immediately offered to have another technician came out last night to take another look. Sergey, the lead technician, showed up on time in such a short notice. He was very knowledgeable and did a detailed assessment. He actually reached the same conclusion as the first guy came out and advised me that it will cost us more money to fix it than buying a new washer. We decided to get a new one based on Sergey advice. I am a happy customer of Fuse. Although Fuse did not fix my washer for us, they focus on customer satisfaction and help me to understand the issue. I will definitely hire them again next time. Thank you guys!

Nathan F.

4/14/2020

I had an old 15 year old oven microwave combo from Whirlpool malfunction after a power surge from a PG&E outage. Alexander Z. from Fuse came out the next day, troubleshot the problem to a dead control board, established that the part was unavailable but said he had a coworker that might be able to resolder the board and re-add a couple of relays that had fried. The next day after he had first come out he had the board repaired and installed. Very happy.

T H.

8/17/2020

Had a positive experience, exactly what you'd want from a visit. There's a $85 diagnostic fee, but that's put towards the repair if you go with them. Had a broken refrigerator that was made in 1989, and the tech came on time, found the problem, and fixed it, having me avoid buying a new refrigerator, which is what I had feared with such an old frig. Thanks!

Loretta D.

6/18/2019

Came right away and handled the job!
Was a little worried in the beginning, since my technician Felix I thought may not be able to get water out of washer. But I called Vickie and she reassured me things would work out. If not that day the following with a different technician. Pleasantly, to my surprise within some time..... My technician Felix managed to get the washer up and running! So yes this a WOO HOO rating, because the Lord knows I can't drag my family's clothes to the laundromat each week! Thanks again & great work!

Bob T.

09/02/2019 12:00:00 SA

Went with Fuse because they were the first to answer on a Sunday and they booked me a technician for the next day. Monday, the representative arrived on time and fixed the problem pretty quickly. The washing machine stopped draining and he figured out the drain system motor went bad. I had to help him hold a few parts because working on the LG combo washer/dryer units are apparently pretty hairy. But it's been weeks with tons of washes since the repair and things are like new. Rep seemed Russian maybe, with limited English, we were able to communicate well enough and he was a nice guy -- tipped him a few monster energy drinks and he was elated with that. Thank you, Fuse. Great work!

Matt S.

4/22/2020

Alex the service repair man did a great job. He repaired and explained work being done. Alex was pleasant and seemed to take time to make sure work was getting done correctly.

Eli N.

7/29/2019

Thank you for fixing our AC fast.im glad we found this company great service fair price.the tech Vital came on a Saturday night stay til he fixed it.was thorough and came today Monday to see if it was working well.thats customer service.i will recommend and use fuse again.VITAL thank you so much!!!

Roderick W.

11/18/2020

Appliance repair person barely spoke English. He was very difficult to communicate with and couldn't understand my description of the problem. I wish that they had told me ahead of time that I would a Russian translator.

Julianne C.

7/17/2019

We found Fuse HVAC & Appliance Repair via Yelp and sent a quote request. They were the first to respond and was able to get an appointment the very next day! They were very communicative and responsive! When they came out to review our broken stovetop, they provided a quote and was very professional. We decided to buy a new stove at the end but appreciate these guys so much for their professionalism and response time. Thank you!

W T.

12/20/2020

This is to update my review on 12/9. FUSE called on Saturday, 12/12 to schedule Technician Chrilli the following Monday 12/14 for the repair work after received the 'Spark motor' part. Chrilli came as scheduled on time and COVID-19-safe on Monday. After 30 minutes of replacing the part and run through the testing, furnace turns on as expected. The furnace has been working manually and automatically via the programmed times for a work now. I appreciated Chrilli's thorough testing and the replaced part is much cheaper than the initial diagnose of replacing the Pilot. I would have provided a 5 star review if the diagnose and the repair work had been completed in a week instead of 30+ days.

Cora B.

09/07/2019 12:00:00 SA

From booking my appointment to a timely service - FUSE is top notch with their customer service. Nik, the technician was knowledgeable and honest with his quote. FUSE will now be my go-to when it comes to appliance repair in my business. Thank you for your excellent service!

Jue L.

09/05/2019 12:00:00 SA

Fuse HVAC exceeded our expectations in many ways for our furnace replacement:
- fast & honest onsite estimate
- competitive quote
- responsive replies to answer questions and accommodate our needs
- professional work: arrived & finished on-time, protected the floor, improved our old existing conditions, adjusted quickly to a poor-installed drain line with reasonable quote

The final inspection was a breeze, which is a testament of the high quality work. I'd highly recommend Fuse HVAC to others.

Dawn D.

8/14/2019

Our AC Unit stopped cooling in the middle of this heat wave. I called Fuse HVAC and they had somebody here very quickly. The technician was Vlad. It really took a lot of diagnostic elimination on his part. He checked everything twice. I think he went into my attic where is must have been 200 degrees five times checking different things on the main unit. After two hours, he figured it out. Next day, 100 degress and still working perfectly. Thank you Vlad for not giving up in this horrible heat.
You also noticed I had a non functioning fan in the attic I need to address. Thank you for your professionalism

Mijin R.

7/14/2020

Highly recommend Fuse HVAC for any appliance repair/service needs. This is my third time (different appliances) using Fuse HVAC services, and each time they are fast to respond and very easy to schedule. Technician Leo is very knowledgeable, and I really appreciate his honesty and thorough job. Thanks!

Mike S.

8/30/2020

I had fuse out to diagnose a refrigerator issue yesterday. The technician was knowledgeable, professional, prompt. While we may not do the repair, since it's major, and may opt for a new refrigerator, he spent time with us giving us advice on both the repair and new appliance (brands, etc). I will use them again for my appliance repair needs.

Waleed A.

6/21/2019

Technician did no work, didn't check compressor and left expecting me to pay for nothing to be done. Nothing was checked, I was told everything was working fine and expected to pay for diagnostic not done and service not provided. Severely poor service.

CJ T.

8/27/2020

Oleg arrived right on schedule and was able to do exactly what I needed. This was the second time I have used Fuse and I would not hesitate to use them again.

Curt C.

8/25/2020

Our AC died on the 103 degree day just before the big czu fire. Serg Z came a few days later and fixed it ( failed capacitor in the compressor). Now we are nice and cool. Thsnks Fuse!

thao t.

6/28/2019

Sent out a bunch of request for quote messages via Yelp and they responded right away, was able to fit me in within 2 days (messaged during a peak pre summer heat wave) and it was easy and straightforward pricing. I ended up not needing to use them because my roommate was able to fix the problem. Messaged them to cancel and they responded very promptly confirming the appointment was cancelled. Next time I have an issue with my A/C unit I will contact them first!

Emily C.

3/27/2020

Our dryer broke late one night and Leo was able to come fix it by 1pm the next day. Friendly, knowledgeable and reasonably priced. Thank you Fuse!

Lisa W.

7/15/2020

My mini ductless split system was installed in a timely and efficient manner. Permits passed with the city effortlessly. The system works great and now I am sitting comfortably in my home with air conditioning.

Tim Y.

10/01/2019 12:00:00 SA

Fuse replaced my 30+ year old furnace, removed the old duct work, added new ducts, and added an A/C unit. Relocated the furnace from a closest and into the attic. The team was quick on getting things done as fast as they could. Job took almost 3.5 days but they worked over the weekend to get most of it done. I received quotes from 7 vendors. Quotes varied from $12.5k to $21.1K. Their quote was competitive and even came with a 95% high efficiency furnace when some only quoted 80%. I even receive a quote from Costco but Fuse was cheaper by over $3k.

The reason why I gave them 4 out of 5 stars, some of the vent locations where they cut thru the drywall ceiling to place the vents, were not clean. Drywall was cracked or had small gaps at the vents which I had to patch but was not a bid deal though.

Nicole N.

6/30/2019

Got a same day appointment. Tech arrived on time. Problem was resolved. Payment was as quoted.
I would definitely use them again.

Andrew D.

6/30/2019

Woke up this morning uncomfortable, confused as to why the AC suddenly stopped working. When I couldn't self-diagnose, I reached out to Fuse, who sent a technician/estimator by the name of Stan within the hour. Was so pleased with their timeliness and follow-through. Stan was honest and upfront, immediately made the repair and was on his way within 30-minutes. AC now working beautifully. Highly recommend!

Debbie N.

8/13/2020

Excellent service!! Serg, the technician was tasked with fixing an antique gas stove where parts were scarce. He was determined to fix it even when it looked like it couldn't be done. He was able to fix it and was conscientious enough to make sure all gas lines and connections were safe before sending out his final invoice. To top it off...their prices are very reasonable compared to other HVAC/Appliance Companies. This company is my go to now for all future HVAC/Appliance Repairs. 5 very high stars!!!! *****

Nawi U.

11/21/2020

I rarely write reviews but Alexander was superb. He managed to fix my very old stove top. He also fixed my oven lamp. Followed all Covid protocols. He was a consummate professional. Highly recommend.

Itai B.

04/12/2020 12:00:00 SA

Very professional work by Fuse. My Fisher Paykel refrigerator door was not closing properly due to a broken spring. Alex diagnosed the issue, ordered the faulty part, and came back a few days later to replace it. He was kind, professional, and fair with the price. Will be happy to call them again for future appliance repair.

Julie S.

11/20/2020

I paid $170 to not get my ice maker fixed. It'll be another $170 to really have it fixed. I'll pass.

Pat W.

6/15/2019

I am not totally satisfied with the final outcome, but it was not for lack of effort or ingenuity on the part of the technician, Alex. We had a squeaky oven door, and one of the hinges appeared to be somewhat deformed. Alex worked on it for 2+ hours. The squeaking is gone, but the door makes a clicking sound when we close it. Alex said it should not be a problem. However, he told me if I was not satisfied down the road, I should call back, and he would order new hinges. If I do call him back, he said he will only bill me for the cost of the parts, not his labor. I can see why this company has a five star rating. They are prompt, thorough, and very concerned that you are happy with their work. It is refreshing to get such great customer service. I will use them in the future, and I will definitely recommend them to neighbors and friends.

Stephan K.

09/09/2019 12:00:00 SA

Edit: Adam reached out later in the evening and gave me the courtesy of an estimate for the job. Thank you.
----

I understand that pretty much all service companies want to start with a paid diagnostic visit regardless of whether a diagnostic is needed or not because that is how they convert a lead into a pre-paying customer, which they have a better chance of converting to a full paying customer.

The issue here is that I specifically asked for a quote for the job, and I get a cookie cutter response that someone can come over right away to do a diagnostic! Ignoring my question, and refusing to quote for the job unless I pay is not customer service.

I probably would get the same response from most companies, but I'm taking issue because I got lured by the positive reviews and raves about customer service, aaaannnd I just got duped. This review is for others like me that just would like to get an estimate/quote to determine whether I should repair or replace.

Tom S.

7/28/2020

They did perfect job! The appointment was made promptly over internet. Technician Leo was on time to my home. He is friendly and very experienced. He found the problem with my washer in 10 mins and he also offered to fix small things with my other appliances with resealable quote. I am very happy with his service. I will definitely use them again and recommend them to my friends without any hesitation.

Juan T.

07/06/2020 12:00:00 SA

They responded to my AC repair service request very quickly. The tech was able to work out a quote through virtual consultation. Most importantly, their quote is very reasonable! Please give them a try when you are so desperately wanting your ac fixed but can't afford the insane cost from other random hvac companies in the bay area.

Theodore D.

7/21/2020

The repair tech came out and troubleshot the situation. We ended up needing to replace the fan from the AC condensing unit. It took three days to identify the issue, order the new fan and replace the old fan. He addressed the issue directly without any attempt up sellanything. We did talk about the age of the AC condensing unit and to keep an eye on it since it's a relatively old unit.

E W.

07/01/2021 12:00:00 SA

Saw the 5 star rating and decided to give them a try. Our AC is out so we called them out to see if they could get it up and running during that freakishly hot spell we had last week and also see about just replacing the unit altogether. I met the guy at the door with a mask on and he asked me if I wanted him to wear one. So I said yes, please. Then he tells me you know California is open- meaning the mandate was lifted. First of all, why would I meet you at the door with a mask on if I was gonna let you in without one?? Second of all, you don't know the circumstances. There's an immunocompromised person in this household and I'm not taking any chances, so I don't care if California's open... After inspecting he tells us there's a fast leak somewhere and that he can't add refrigerant cause it won't last long. Fine, It is what it is. But when it comes time to talk about replacing the unit, he says it'll be anywhere between $7-30k. I get it's not cheap, but $30k?!? I'm not trying to cool the White House! I said nothing except ask if he can email me a formal quote and he said ok, give him a few days. A week and a half later I got nothing. 2 other vendors sent me a quote the same day they came out. I emailed Fuse to follow up and still nothing a couple days later. I won't be calling them for anything again.

Richmond B.

06/10/2019 12:00:00 SA

No wonder they are 5stars. I had a Quick A/C service repair. Technician very knowledgeable, he explained well what's the issues and what service needed. Sergey L. is very pleasant, friendly, professional and accommodating. He also gave helpful tips how to maintain A/C. All in all, it's a good experience and excellent service. Highly commendable and definitely get their services again! I bookmarked it as my service provider if needed. Thank you!

Mehul N.

06/04/2020 12:00:00 SA

Contacted fuse HVAC through Yelp after a poor experience with a contractor sent by my warranty company whose sole aim was to force non-warranty cleaning before warranty work could start. Immediate response and acceptable appointment schedule. Leo was the technician. Did good troubleshooting, and walked me through his thinking as he was doing it. Very refreshing. Problem was fixed. Writing this review 24 hours later and enjoying cool air through my AC. Excellent contractor and highly recommended.

Sarah L.

07/10/2020 12:00:00 SA

Did a great job getting my old A/C up and running and recharging it too. I'm always worried it's the end of the road for this system, but it was a pinched wire this time. We waited a few days for the appointment since it was the first hot spell of the summer, but worth the wait.

Ji K.

6/17/2020

EDIT: Shortly after submitting my review, Fuse contacted me and offered me some money back. I appreciated that they read my feedback and my concern about their pricing. Again, excellent customer service.

PROS: This is a high tech Silicon Valley Company. I reached a person right away when I called and received regular updates via text confirming my appointment and letting me know that someone was on the way. The technicians were very polite. When the tech worker that would be performing the service was running 3 hours late (annoying but it happens), he called and texted me to reschedule. Although the techs couldn't speak English well, they used their smart phones to communicate effectively with us. Even the app they used to take our credit card looked somewhat sophisticated.
This was also the only company out of 4 that I contacted that could schedule me within a couple of weeks. Of course, this was during the 90+ heat wave a few weeks back.
Quality: I don't have the experience to truly evaluate, but the tech demonstrated that the new drain vent now drains outside our house instead of into our bathroom wall. I appreciated that he did that.
CONS: $$$$ All this tech comes at a cost. $880 Service Charge for 1 tech to work for 2 hours seems steep. And $190 for about 30 ft of PVC pipe (not including the fasteners) also seems expensive.
Would I use them again? Yes, and I am maybe more willing than most to pay extra for good service. But I'll try again to get a 2nd opinion next time, tho who knows if anyone else will be available.

Millennium S.

01/05/2019 12:00:00 SA

Quick availability, prompt arrival, good service. Had a non-functioning gas wall heater, Alex and his partner found the issue, recommended a relatively inexpensive solution and got it done. I'm happy with the experience and recommend them for heater repairs. Thanks!

Sindhu C.

5/26/2020

Great company! I called them 20mins before they closed on a Memorial Day since our A/C stopped working (couldn't get the cooling). Explained to the lady that I was pregnant and struggled all day with the heat. She was able to find a service person for the next day 10am who came fixed our A/C in about a hour. The money we paid was reasonable for filling the coolant, changing the capacitor.. This company cares for its clients and does a great job. I already recommended them to my friends who need A/C installation.. Thank you so much for helping us out during this hot week..

Raj K.

6/29/2020

The support person came on time, quickly diagnosed the problem and fixed it within the time promised. He seemed to be knowing what he was doing and there was no attempt to make the job larger than what it needed to be. This was an issue with our Samsung refrigerator - 5E and 22E error codes. The fridge seems to be working well so far.

Jimmy S.

6/28/2019

My Bosh dishwash couldn't drain water out, so I called the company. The Company assigned the technician to my home the following morning.

Actually before I called, I try to solve the problem myself by seeing Youtube, but no solution works.

The technician diagnose the issue and gave me a reasonable cost. He spent 2 hours to solve the problem. Now my dishwash works excellent.

Nice service.

Seo Ho Y.

5/21/2020

Great, professional service. Arrived on time for my appointment. Calm and answering all the questions I had. Highly recommend.

Tinsley M.

05/09/2020 12:00:00 SA

Prompt communication. Easy to schedule service. Our technician, Sergey, was on time, professional, courteous & did the job quickly. Excellent experience overall. Highly recommend this business.

Jacob650 R.

06/05/2020 12:00:00 SA

Great company to work with. Kostas fixed our external ducts beautifully. We've had bad ductwork from another company and Kostas from Fuse was prompt and finished the work right. I'd hire them again for any future HVAC needs.

Danielle W.

6/18/2021

I've used Fuse before, pre-pandemic, and they were absolutely amazing. The repairperson was professional, talented, conscientious, and a great communicator. The scheduling was quick and painless. However, on May 11, 2021 I had them out to look at my refrigerator. My door wasn't shutting properly, and that's a big problem when it comes to keeping food fresh. They sent someone out, who seemed to have a hard time figuring out what was wrong. He told me he was going to order parts he thought would fix the problem, and a few others just in case. And he promised to get it done quickly- so I'd not be cooling my kitchen with air escaping my fridge. It is now over a month later. Despite 3 follow up calls to them, and an approval for them to order the parts several weeks ago, no one has ever returned to fix my problem. I have no idea what's going on. I thought I'd found a great company, and I'm very disappointed. Not sure what happened with these guys. They used to be 5 star.

Felix P.

6/21/2019

Fantastic job!
My A/C had stopped working recently, so I scheduled a job with Fuse HVAC and got them on the phone right away, even on a hot weekend day. I noticed right away that the company has very good processes (sending you links for your requested service and scheduling, links for billing etc.), but that's just the start. The technician (Sergej) arrived as scheduled, and after I described the symptoms, he got to work right away, diagnosed the issue quickly (stuck fan prevented the AC from working efficiently), and fixed it. Then he showed me what he would do going forward for maintenance to avoid future issues, giving a very honest assessment. I love how this company works, and how they have the customer's interests at heart. So finally and happily, I found the permanent HVAC/applience people for my house I was looking for :)

david d.

4/30/2019

Great response, on time and easy to work with.
Replaced old agitator dogs on a whirlpool washer.

Bill R.

8/14/2019

The service was ok, considering the unit wasn't fiscally feasible to repair, only had to wait while he ordered a belt to determine that.

I have more issues with the sales emails being sent, and the fact that there's no link to unsubscribe from them. It's the 21st century, there's no reason to spam me to death.

Raj D.

03/07/2019 12:00:00 SA

Fuse has been to our home to fix the waterheater when it would not light up again. They were prompt, finished the work very fair in price and really professional.

N. A.

7/30/2020

Excellent service and rates. Got my AC unit serviced. Sergey was the technician who showed up. He was very knowledgable and professional. Hard to find honest service and I found Fuse HVAC and appliance. I will use them for other appliances as well.

Nishank C.

2/24/2019

I have a very old Thermador electric stove. One of the burners (the main one I always use) stopped working in September of 2018. I contacted Fuse HVAC and they were able to send someone the next day. Adam K came in. He figured out the problem - the burner contact had come lose and that in turn caused the fuse to blow and killed the switch in turn. He said he needed to order the switch and it would be very expensive part as the model is really old. I asked him to swap with the switch of a burner that I never used. He did that and the burner was working again. It was a routine 4 star service in my mind.

Fast forward to February of 2019. The same burner got a lose at its contact and I could see the short circuit spark. I stopped using the stove and called Fuse HVAC the next morning. It was a Saturday. They sent Adam K again and he promptly arrived at the time provided. This is a very ancient model and hence it was not really easy to remove and connect the burner back (as opposed to the most self help videos online. This is very different). It took a few minutes but Adam figured out how to remove and connect it properly. The burner was functional again. Luckily, I was still within the 6 month warranty. Adam didnt charge me for this.

I felt that the first service call last year was a little expensive but I needed my stove working again asap. The recent experience where Adam honored the warranty is when I felt that it was money well-spent. Keeping my fingers crossed that this does not happen again by being extra careful with that burner.

Based on this single experience with Fuse HVAC and Adam, I will definitely call them first for any future appliance issue.

A Z.

06/11/2020 12:00:00 SA

Our old AC needed repair. FUSE was quick to respond. - Due to the pandemic, 2-3 other companies could not respond fast enough. - Leo diagnosed the problem in 5 minutes! Promised to come back the next day. Their work load was high due to the high-temp days. He had to work long hours to finish other orders, but he came next day. Fixed the AC in 10 minutes. FUSE credited the diagnostic charge, which other companies do not do any more!!!!

C E.

05/04/2020 12:00:00 SA

I am so glad I went with FUSE based on the Yelp reviews. A professional and knowledgeable tech named Felix cant out to see shy my dryer would not shut off. Felix was courteous, and very professional. He ascertained the issue quickly, put a rush on the part, and had my dryer up and running perfectly in a few days. The price was totally reasonable. Id highly recommend FUSE to anyone. Thanks Felix & FUSE. Id call them again in a minute for another repair (although I hope I don't have to)

michelle l.

2/13/2019

Fantastic. They were able to come out quickly, and diagnosed AND fixed my ancient furnace in about an hour. No one else we contacted would touch it and said we'd need to buy a new one. I am happy and warm once again.

Samrat R.

05/04/2019 12:00:00 SA

Our dryer just stopped working suddenly. It was old dryer but there wasn't any obvious issue of fuse or motor not getting turned on. We called Fuse HVAC and made an appearance.
Technician Alex A. was very detailed and went through each part until he was able to diagnose it correctly. Very professional. Didn't charge me anything for at least 3 hrs for diagnosis as he said we only charge if we are fixing the problem. He was as meticulous and careful in putting the dryer together as he was during de-assembling it. He even cleaned the dirt/debris off the garage floor which came out as a result of opening the dryer! 5 stars !

Dani P.

4/16/2020

Alex was great. Found the problem in the over pretty quick they had to order the part after 3 days they came back to fix. Decent price very nice and professional

John P.

06/03/2019 12:00:00 SA

Recommended for quality, customer service, and affordability. Fuse HVAC installed our air conditioning system and we were delighted with our entire experience.

The project. Our home had a central heating system and we wanted to install air conditioning. Our basic research stated that, for a well functioning system, the quality of the installer may be more important than the model of AC unit. As a result, we wanted emphasize finding a reliable contractor.

The bid. Our installation occurred towards the end of spring and for us an estimator arrived the same day. He spoke limited English and seemed to be in a hurry. However he was respectful, using shoe covers. He took pictures and an engineer back at the office answered our many detailed questions via text. Out of four companies, Fuse HVAC provided the best deal. Rather than quickly drafting a generic, hand-written quote, the company took the time to perform research and generated an itemized invoice identifying labor costs, parts, and model of AC unit. They accommodated our requests to upgrade the AC unit and obtain a city permit. The BBB website does show a complaint from 2017, related to warranty issues. However, Yelp reviews were encouraging, showing few complaints over years of operation.

The installation. Vital and Vlad came after lunch, following a team huddle, and stayed late into the night. There was a desire to finish that night, but they eventually came back on a second day. As they rebuilt our heating and cooling closet, they performed optional tasks, such as rebuilding our intake filtration, to ensure we had clean air. We would not have known to ask for this. The project was nearly derailed when the AC unit was too bulky to maneuver around our gas meter. The company finally sent a total of four burly men to haul the unit in the air. Despite these challenges, the men worked patiently and cheerfully. We appreciated their care and diligence.

Other notes. The company communicated via both email and text. Sometimes a visit was scheduled before asking for our availability. However, the appointment was sent to us, giving us a chance to reschedule if needed. We were happy with our AC service, just in time for the summer.

Roberta B.

5/14/2019

This was an interesting but ultimately positive experience. The first person they sent out to fix our dryer didn't know what he was doing and left without fixing anything. Just as I was ready to call someone else I got a call from the company.

They apologized profusely got and asked if they could send another person with a lot more experience out to fix it. I said yes if they could come ASAP and they had someone here within the hour.

Totally different than the first guy. Knew exactly what he was doing. Installed not only a new part but a better version of the part with a 6 month guarantee.

Now for the best part and what shows a company who cares about taking care of their customers and getting return business.....they only charged us the small service charge for coming out and gave us the part and installation for free.

Having worked in customer service for 20 years I can tell you these guys got it right. I absolutely wouldn't hesitate to use them again.

Linda G.

4/30/2020

Called them during pandemic, timely and came with mask and gloves. I highly recommend them

Hemant J.

3/30/2019

Awesome people! Hired two times and fast quick arrival within 2-3 hours same day and nominal service charges and very fair and faithful, will hire again if need them again.

R R.

6/19/2019

So far, so good. It took a few trys to complete the overhaul project of my swamp cooler, but overall I'm happy. I won't really know until another hot streak comes thru again. Felix was my maintenance guy so let's keep our fingers crossed!
Parking was definitely an issue. Suggestion: Since they tow at my location bring red cones so you can park in front of my house. Also, if you need to go on the roof bring a ladder (good thing I had one).

Had another hot streak again and the cooler did not work (water was leaking off my roof). Although Felix did most of the work, Stan did some adjustments that really seem to work. I have an old swamp cooler but, for now, everything seems to work. Thanks again.

Tony B.

3/24/2019

I used the service of Fuse HVAC twice already, and I am very happy with the results. The first time it was my old central heater that wouldn't start. The technician cleaned the igniter, which was enough to fix my problem. The second time it was the electronic air filtration system that was apparently broken. Another technician from FUSE HVAC came and diagnosed the problem, which was a high voltage block that was dead.
I am still debating whether to replace the block by myself or to them for help, but in any case the problem was identified -- thanks to FUSE expertise!

Kevin W.

3/26/2020

My refrigerator had an issue with ice build up at the back of the fridge, so I called in the morning to make an appointment, Kostas was able to come by on the same day to make the diagnostic and repair. He was professional and price was reasonable. I would definitely use Fuse HVAC and Appliance Repair again. There is a reason they have some many positive reviews!

J T.

02/10/2019 12:00:00 SA

While my washer couldn't be fixed, Ryan was really great! He arrived on time and explained everything he was doing. I sent a message to Fuse last evening and someone was here by this morning. Apart from my washer being junk, this experience wasn't all bad. I'd call again if I need another appliance looked at.

Stephanie C.

3/14/2019

I called HVAC in the evening and by noon the next day my fridge was fixed. Stan clearly explained how he was going to troubleshoot and kept me informed every step of the way. A painless experience for something that is usually a big hassle. Thanks Stan!

Nastassia D.

01/08/2019 12:00:00 SA

The best service ever. Fast scheduling, prompt response, knowledgeable. I'm very satisfied with all their work. Thank you guys!

Mike E.

05/09/2020 12:00:00 SA

I emailed Fuse HVAC @ 7:00 am and got a response within 10 minutes from the owner, John. He explained the cost breakdown of the service call, and that the total cost would be given to me once the problem was diagnosed. The technician, Chilill Z, arrived at the scheduled time of 1:00 - 1:30. He was friendly and very thorough. He replaced a defective defrost sensor on our Samsung refrigerator, and had us good to go in a little over an hour. I would highly recommend this company, as our experience went very well.

Miko M.

03/12/2019 12:00:00 SA

Ryan came over and was very polite, fast and honest. It was a dryer blowing cold air. He arrived on time and quickly diagnosed the problem, it was a fuse. Thank goodness, the easiest kind of problem to fix and the least expensive. He got the part from his truck and replaced, but he also cleaned out the lint build up inside the machine. He also gave good advice about how to take care of the machine.

Chris C.

1/30/2019

Very quick response to my inquiry and came on time. Had to replace a gas valve for my heater and did so as expected with reasonable pricing.

iben r.

12/15/2018

5 stars. These guys rock. I asked on a Friday night if anyone could help get our new split AC heat pump up and running. These guys showed up and figured out what needed to be done. Such confidence. And they offered advice in a friendly manner. Best of all, they pressure tested, found and fixed the leaks, evacuated the system, and filled it up with proper coolant. Now we are so happy to be able to heat and cook our room using the new system. Thanks guys. If anything else is needed we will be calling you!!!

Sunny C.

1/14/2018

All the 5 star reviews are right - Fuse (and Adam, the owner) are great. Don't hesitate! Adam came over today (Sunday) and fixed my water heater. You don't realize how crucial hot water is until it stops working. I can take a shower again! I had debated waiting until Monday to get it fixed and just shower at the gym today... but that didn't happen..

My parents' 4 y/o water heater stopped working last night. The pilot light was out and wouldn't light. Manufacturer was useless. According to Google, I needed to replace the thermocouple coil. Looked simple enough on YouTube, but the consequences of doing it wrong were too scary for me. And if I had misdiagnosed the issue, then I would need to call a professional anyway.

Of all the businesses I contacted, Fuse gave me a more than reasonable (and accurate) estimate. Adam responded quickly and said he could come over ASAP - on a Sunday no less! Other businesses were either closed today, booked through the week, or couldn't make it until the next day. Fuse doesn't charge extra for Sunday visits, service calls are $60 (deducted from total if services are rendered), and even offers discounts (military, senior, Yelp deal, or 10% off - but no double dipping). Via messaging Adam hypothesized thermocouple was acting up and quoted $200 for a thermocouple replacement (or a $285 gas valve replacement). Said he could be over in 15min and would take approx 30min to fix. He was punctual and didn't try to sell other services; in and out in 40-45min. I appreciated that he actually tested re-lighting the pilot before beginning work since I literally had learned about pilots and thermocouples only a couple hours prior.

I was nervous since it seemed like a new business and only had approx 50 reviews (all 5 stars), but I'm glad I did. Adam (owner) tries to provide accurate pricing and diagnostic info before beginning work. One of the reviews here even states that he troubleshooted online instead of charging them for a simple fix. Can't get more honest than that! Fuse's prices are about the same/lower than other businesses, and you can't beat efficiency and integrity. Fuse guarantees all parts repaired/labor for 6 months.
**For reference, Home Depot's Appliance Repair Department (# on installation paperwork) had quoted $139 service call fee + parts + labor, and couldn't come until Wednesday. And they couldn't estimate how much service/parts would cost until after the visit**

My 70 y/o parents were able to use a senior discount so it was only $170 total (Sunday service call + parts + labor). Total time: 1 hour (15min transportation + 45min repair).

In short, if you're looking for a reliable, honest business to come on short notice, then trust Fuse. I will use Fuse for any future appliance repairs. Thank you Fuse (and Adam)!!

Igor L.

08/04/2017 12:00:00 SA

Adam is a great professional. It took less than an hour and the air conditioner earned as new
Hope to deal with you again. Highly recommended!

Michael M.

4/27/2019

Very happy so far with the job that Fuse did for us. Technician Sergei showed up on time, was professional and knowledgeable, completed the repairs in no time. The price was exactly as promised in the initial quote.
It's been a week since the service call and so far, so good... The technician even called today to check if everything worked OK.
I'm impressed with their service.

Alan M.

06/07/2018 12:00:00 SA

These guys are professional, easy to contact and are actually available do the work. I had an LG refrigerator with a bad compressor; the authorized repair service would not send someone for 2 weeks. Fuse was willing to show up the next day. Eventually after ordering the replacement part from LG (and re-ordering after LG sent the wrong one) my fridge was fixed and has been working fine since.

Lu T.

12/23/2018

Alex is amazing. He came to my place 1 hour after my call (On Sunday, 12/23), found the issue within 15min, and showed us the cheapest way to fix. Definitely 5 star.

Erik I.

3/22/2018

I have to give 2 stars for island hood installation.

I ended up have to help since they only sent 1 person for the job even though it mentioned island hood and I responded that they need more than 1 persons.

And have to correct the install since it was mounted in the incorrect place of mounting

Took a whole day and charge 10% extra for the time that should not have been spent if done correctly

ADAM THE OWNER contacted me after getting the review and understood the problem after more explanation from me and will correct that for future install and gave me 100% my money back.

This is the kind of company that people needs to look for.
100% customer satisfaction or your money back.

Very rare to have owner of this kind of company to offer this policy.

I changed to 5 star because of the owner responsibility.

David M.

3/20/2020

I had them come out to fix a broken dryer - they got it fixed and it works perfectly now - saved me from having to buy a new one - they were very professional with the scheduling and invoicing and communications - they even got the part ordered and fixed it in time before the new tenant moved in which was a huge help - great job

April T.

3/17/2020

Excellent and fair service. I made a call and got an appointment on the same day for my frig/freezer repair. The service guy (Kostas) showed up on time, diagnosed the problem quickly and fixed it all in less than 2 hours. My freezer is now making ice again! Will definitely use this company for future repairs of appliances and HVAC.

Alan N.

2/23/2018

There are tons of HVAC companies out there and if you're not sure which one to pick, look no further!!! Pick this one!!

I was quoted for a technician to come between 12-2pm. Stan arrived exactly at that time and finished the work right at 2pm. Stan was very friendly, courteous, and professional. He was very knowledgeable and made me feel confident in the service I was getting. He quickly diagnosed my problem and went out and got a new control board and fixed the problem immediately. He also went above and beyond by fixing my loose Nest thermostat base plate. Afterwards he followed up with me on how to care for and maintain the furnace. VERY HAPPY WITH STAN, GET THIS MAN A RAISE!!!

Amy C.

3/29/2020

I emailed Fuse HVAC at 1pm today and by 6pm my oven was fixed and dinner was cooking. Thank you to Felix for getting it done quickly and satisfactorily. Given these uncertain times I was pleased to see him wearing gloves and a mask the entire time. I will use again of the need ever arises and would recommend as well. Thanks!

Dodo K.

12/30/2017

There is a reason why Fuse has 5 stars ratings and they do not disappoint. It was hard to find repairmen that can service Samsung refrigerator apparently. I called up at least 4-5 places who couldn't do Samsung and eventually found Fuse. They also use technology effectively. From the time appointment is booked, an sms reminder when the guy is on his way with his picture, then after he use his phone to create invoice and receipts. I was able to pay with yelp so I couldn't ask for more.

Chris F.

3/28/2020

Fuse sent out a technician same day to repair my furnace that wouldn't stay lit. Very prompt and fixed the issue quickly and for a reasonable price.

Greg H.

9/28/2018

I was in a frantic hurry to find a repairman service to answer my Speed Queen washing machine issue ASAP. I found Fuse Appliance Repair and spoke to Kevin who told me he could get a repairman out there next day at noon. I got a text to notify me when Stan was arriving, the scope of work, etc. Stan gave me a call to let me know what he saw and how quickly he could fix it. The work was quickly done and I was able to pay my invoice online easily.

dennis c.

12/05/2018 12:00:00 SA

Discovered this company because of all the favorable ratings on yelp.
Ease of making appointment for a rental unit heater
Technician was on time. Quickly diagnosed the problem and gave estimate. Price was fair and repair was done on spot
I will add Fuse to my list of vendors for all my rental properties. Best thing is 7 days a week

Stefan L.

05/04/2020 12:00:00 SA

I am very pleased with my experience with Fuse HVAC. They were very responsive, and dispatched Alexander very quickly. He was able to fix my oven despite a pretty tricky issue, and all of that for a very reasonable price. I'll definitely use them again in the future.

Nancy F.

2/26/2020

I rarely write reviews, but I was able to schedule a same-day inspection for a heating problem. There was some back and forth with the tenants, but Chirill was patient enough to come back for a second visit and fix the problem in a timely manner. He did a great job and also offered to change the air filter in the house. Overall, very satisfied with the service.

Bob n.

11/18/2017

We called them after we paid $180.00 to another repair place only to told we need a new oven door ($1,500.00). He told us the hinges were not available. I called Fuse and he came out that day. He ordered new hinges and even came back later that week to see if he could repair the old ones. Save lots of money and repaired in time for Thanksgiving.

Eugene C.

11/18/2018

Nice and prompt service.
I needed to fix my drier, Ryan was in and out of my laundry in no time:)
Will definitely use them again

Alexander E.

03/10/2018 12:00:00 SA

I had an appointment with them, everything went smooth as far as booking. I called them for an AC diagnostic, since my AC wasn't working. The tech came out, was very nice and quickly showed me that the capacitor was blown and I would need to change it. While the tech did not provide an estimate, the tech went above and beyond to make sure I was a satisfied customer. I am very impressed with how much this company cares about customer experience and I would highly recommend them to anyone! You cannot go wrong with this company, very responsive and customer focused!

Xiaotong W.

10/08/2018 12:00:00 SA

Adam and his team is very trustworthy!

Our water heater was broken last Friday night, I left a message on Yelp in the late of the night. Few minutes later ( I didn't expect Adam could reply me so fast), he responded me that he could send us someone in the morning. I also received updated text messages from scheduling appointment to task completed.

His staff came twice and tried their best to fix the very old heater water. It was too broken, we ended up with installing a new one. When I asked for the refund, Adam immediately sent the refund back. Adam and his company really kept their words and won our trust. I will definitely ask them for help in future.

I highly recommend this company if you are looking for excellent customer service, responsive and professional, and risk free! :D

Arnold J.

02/01/2020 12:00:00 SA

Their technician Kostas identified problem of my dish washer immediately and recommended right fix. He ordered the part and came back as scheduled to repair my dish washer. Kostas is professional and work diligently.

Steve W.

1/21/2018

I used Fuse Appliance to repair a tricky issue with my dryer. They answered my inquiry on Yelp quickly, adjusted their schedule to come to my home the next day, texted me as the technician was arriving, emailed me receipts! I should also mention that they had to order a part and deal with some complications, but they were on it. I didn't have to hold their hand or waste time discussing it - they just handled it! I'm a big fan. Very good work, timely, professional, and they utilize tech. Thanks!

Jessica B.

09/04/2018 12:00:00 SA

10 stars. No wonder Fuse Appliance has 5 solid stars on yelp. Stan was my technician and he was friendly. They were able to come same day to look at my unit without charging me a diagnostic fee!! The AC went down at my salon. It's a very old AC, but Stan found a way to salvage it, unlike the 3 others that came to look at it and wanted to just have me buy a new AC (that I can't afford!). Stan is a life saver. He even looked at my heater that has no hope. I will be using this place always! A+... highly recommend!!

Lisa S.

12/14/2018

I have worked with many handymen, repair people and service professionals. I have to say Fuse is worth 5 stars. I had a built in refrigerator die on a Saturday night. This company showed up on Sunday! They have had to make several trips to get the problem solved but I appreciate that they tried to solve the problem the cheapest way first. They have been transparent with pricing, offer discounts on Yelp, are always on time and best of all don't give you a 4 hour arrival window. They actually give you an appointment time and text to tell you they are on the way. My advice - hire this company.

Ken F.

9/30/2018

Our old Whirlpool dishwasher gave out one night. I called Fuse and they came out the next morning--on time. The technician troubleshooted it until he found the sneaky problem. I was watching for much of the time, and it seemed hopeless. Nothing seemed to be wrong with it. He finally found one tiny part (looked like a capacitor but I flunked that class so what do I know). A quick trip to get the part and he was back putting it back together and it works like new again. During the troubleshooting, he cleaned a bunch of stuff out of it (it's old...) so it might be better than before it broke!

Samy S.

9/28/2018

Adam is the best! He is very patient, responsible , prompt and does a great job.
We would highly recommend him for his services.

Anuradha K.

03/03/2020 12:00:00 SA

We had good experience with Fuse HVAC, we called them to fix our microwave. The technician came on time, finished the job quickly and neatly and gave us tips and recommendations on how to avoid situations like this in future. We will use their service again in future if required.

Prashanth C.

12/05/2018 12:00:00 SA

My home heating system was not working and had called another repair company before. They had suggested that the heater was irrepairable and needs replacement. This would have costed me around 3000$. I called Fuse HVAC to get the second opinion before going for the high cost solution. Fuse HVAC guys were amazing, they came in the same evening, made accurate diagnosis of the problem(transformer in the heating unit had gone bad) and fixed the problem within half an hour at a reasonable cost( 200$). They saved me 2800$ of unnecessary heater replacement cost. Thank you guys..keep up the good work!

Eunice-Kk C.

12/29/2018

Great service, came on time and fixed the problem within 30 mins. Reasonable charge, Highly recommended. Thank you Nik

Jason F.

2/26/2019

We had another company come out and attempt to repair our non-working furnace. They did a terrible job (didn't fix it) so I reached out to Fuse HVAC on a Saturday. Fuse was able to have someone at our house within a few hours. Their team was fantastic with communicating the arrival time and costs. The gentleman who came to our house was very capable, diagnosed the issue within 15 minutes, ordered a new part and came back the next day (SUNDAY!!) to install it. He was extremely professional and very nice. I strongly recommend Fuse HVAC.

Igor P.

12/31/2018

Quick, no-nonsense service on a Sunday day. All done in an hour.

I'm a very happy customer!

Jay J.

2/20/2020

Probably not many people request uninstalling dishwasher. But I didn't want to mess up to try myself and finding a company who can handle it. Lots of place said they don't offer uninstalling and got few of places respond that they do. I just choose the best review place and I did right. Great response from yelp message and got a appointment with a quote. The technician was on time and he did really clean job for uninstalling. Removing wires and pipes was done clearly. Also took out the unit and even moved out the front door. Vacuum clean all the mess under where dishwasher was also. No extra cost and I'm so happy for their job. I understand this might be a easy job for them but the way they handle it was very professional and clear finish. Thank you!

Merlene N.

09/02/2018 12:00:00 SA

I've used Fuse Appliance Repair several times for oven, dishwasher and most recently for refrigerator repair. Adam is very efficient, comes on time and stands behind his repairs.

Amos Y.

7/29/2018

Fuse Appliance Repair was a lifesaver to me. On a hot Sunday afternoon, with nearly 50 guests in my home, my air conditioning broke down. Max from Fuse came out within a couple hours (on a Sunday!) and fixed the problem within another hour. I really appreciate the fact that they were there for me when I most needed them and when most other repair services either were closed, wouldn't pick up the phone, or would pick up the phone and promptly hang up! Thank you Max and Fuse Appliance Repair!

C C.

07/09/2018 12:00:00 SA

These guys are the real deal.

I am from out the area and needed immediate appliance repair. Fuse Appliance Repair was recommended to me by an industry contact. Adam and Stan are easy to work with, efficient, and reliable. They are very responsive and work quickly. They know their way around a variety of appliances from hoods, coolers, freezers, ice makers etc.

Fuse is now my go to appliance repair for the SJ area. Thanks for the great work guys.

Dapw H.

04/06/2020 12:00:00 SA

Roller stuck one Sunday morning, so tried a few repair shops on Yelp, and they came back quickly and set up the appt. right away in the afternoon. Problem solved within 30 min with everything back to function, Very professional service at this SIP difficult moment. Highly recommend.

John M.

12/26/2019

We had a furnace in a tiny closet which was extremely loud because the return air duct went straight out the drywall with no turns. Fuse rerouted the duct over two days. The work was top notch and the workers very professional. It's now much quieter and we are very pleased.

PL S.

07/01/2018 12:00:00 SA

We were very pleased with Fuse Appliance Repair when we had them install pedestals under our washer and dryer.
It would have been same day service if we had not been busy. They came the next morning and were prompt, pleasant (hi Stan!) and efficient.
I found them on Yelp after never getting a call back from the Home Depot recommendation.
They are now our go-to repairmen!

Kavoos H.

01/03/2020 12:00:00 SA

Nick stopped by today to fix my water source heat pump.I had 5 other contractors swing by and they were unable to fix it.Nick was able to figure ot and fix the problem in less than an hour with out making any mess.Highly recommended.

Marisela D.

08/09/2018 12:00:00 SA

Max was professional from the moment he arrived. He quickly found the problem with my fridge , but said he needed to research further to get to the root cause. I truly appreciate that, others would have just done the bare minimal only to have the issue arise later, but not this company. I appreciate the hard work and honestly. Thank you Fuse Appliance.

David A.

6/28/2018

I have a Maytag Neptune electric dryer that started making noises. I knew to ignore it meant allowing the problem to worsen, so took a few Yelp estimates. Fuse looked the best. I got an appointment the day I called, and the problem was fixed with some lube on the rollers and an offer to replace them if the problem returns. I liked the quick response, efficiency, customer service, price and application of their visit/diagnostic fee to the repair. Which others did not offer. Thank you, Fuse!

E T.

6/19/2018

Quick response and excellent service.

I called for a dishwasher problem, and scheduled an appointment. Max came and figured out the root issue. He explained available options and pricing (and how they came to that pricing) which was reasonable.

Though it was more cost effective for us to purchase a new dishwasher than to replace the broken part, Max was professional throughout the process and knowledgeable, answering any questions I had. I will definitely call this company again for further appliance problems.

John W.

11/08/2018 12:00:00 SA

Great experience overall. Furnace replacement and AC install on a vacant house with more work to follow and wanted their work in first so any drywall/repainting can be done

Scheduled estimate, Adam showed up right on time and took a thorough look to make sure he knew exactly what needed to be done then provide the estimate later that day for just the furnace or furnace + AC.

Went with both, was pleasantly surprised when he said it's a one day job. Morning of installation Adam and his crew arrived 10 minutes early. They completed the job same day as promised. By the way, these guys work hard, maybe too hard as they worked well into the night to complete it even though I told them to feel free to complete it next day as it didn't impact the rest of the house work.

Anyways no complaints here from me but the neighbors did wonder what was going on so depending on the community you may actually need to tell them to stop working and just come back next day.

Next morning walked through to review and test out things and everything works and looks great and I'm a happy customer

Tina M.

2/25/2019

This company dismissed my request for someone to come out and look at my dryer asi feel they may not have made enough money on my request for an assessment. Sucky custom service and rude to top it off! Don't use them they're only interested in client's who need a lot of services not just a diagnosis. They suck! I'll be telling everyone I know not to use this company!

Andrew W.

3/25/2020

Excellent repair company. They care about their customers and take time to actually diagnose and understand the problem. As good as it gets in the service industry

Daniel M.

11/24/2018

Adam and Stan are excellent. They installed a mini split system for us and quickly resolved an issue with our furnace and hot water boiler not venting correctly. It's obvious that they care about doing good work.

Marya C.

11/25/2018

We had our hood go out at our restaurant on a Friday evening, and we found Fuse here on yelp. They were in our kitchen within 2 hours, at 7pm on a Friday evening!! They were great about keeping us posted on when parts were due and repairs could commence. We would definitely call them again if anything breaks!!

Hariharan S.

11/24/2018

Good company to work with. They were able to give me a same day appointment. Initially I was scheduled for the next day and when something opened up they called me and asked me if I could do that time.

Stan, the technician was very courteous. He diagnosed the problem in minutes. It was just a thermostat that needed replacement. He did not try to up sell. Also I rent my home and they were ok with the landlord sending a check. Their online payment service is also amazing. My landlord got the receipt and pictures from the work that was done.

Ayrinn S.

10/28/2018

Called Adam's team to come out and service my mother's dishwasher which wasn't getting any of her dishes clean. They figured out that it was because the soap dispenser wasn't opening correctly and had it diagnosed and fixed within two hours. They were quick, professional, and fair priced. Will definitely be calling again if anything goes wrong!

Steve S.

09/12/2017 12:00:00 SA

Could have charged me $100 to fix my water heater but gave me instructions via chat to fix it. Very amazed at his honesty !!

Karissa S.

7/25/2017

Adam is a glorious angel sent straight from heaven above. This cherub responded to all email inquiries faster than any other company we tried to reach (and we tried several in a panic when our AC died on a hot San Jose weekend) and showed up to our business on the very same day, on a Saturday, climbed our roof, and had our issue fixed within 20 minutes. I would have died in the heat, or at the very least complained very loudly. Saint Adam saved our lives and we are eternally grateful. High five, Adam.

Salil S.

11/26/2017

Fuse came to place and diagnosed my microwave which was malfunctioning after a power outage. The technician correctly diagnosed that the circuit board was the problem. He was outright honest and suggested that I buy a new one and replace it myself. He even gave me the part no. and I bought it off Amazon and replaced it myself and viola my microwave is back up again.

Big V.

6/17/2018

Very prompt and got the job done in about an hour. Responded the first day even though it was a hot and got our AC running.
We had a minor issue but it was resolved quickly and amicably. It is good to know they stand by their work and reputation.
Recommended and will call them again in the future.

Ann M.

01/02/2020 12:00:00 SA

Really happy with the service. Nik quickly diagnosed the problem with my refrigerator (the temperature sensor was broken due to ice buildup) and replaced the broken part (sensor). My refrigerator was up and running in less than an hour.

Fiena V.

4/19/2018

Had a commercial AC that wasn't cooling. My usual guy is busy so I called these guys. Stan came on time, was courteous and diagnosed the problem - it was a coolant leak. He provided me a written estimate on the spot.

I decided to get a 2nd opinion from my usual guys. They confirmed the diagnosis but had a higher ballpark number and a week later I have yet to receive the written estimate.

I called Fuse back and Stan and Adam came the next day, on time, fixed it for the price quoted. Before they left they checked the heater too - turns out that our thermostat was wired wrong for the heat so we didn't have it working for thelast few months! (last ac repair guy botched it and we didn't realize because we mostly use AC and not heat). On top of that when they checked the furnace they realized there was no filter and upon my request went to Home Depot to get me a filter. They didn't charge me anything extra for that thermostat fix or the time to run toHD. In conclusion, we will only be using these guys from now on. Thanks Stan and Adam!!!

Rui L.

12/29/2017

Called fuse to repair a simple fix on a ice machine which was just a leak from the copper tube running water to it. They came within 45 min. Which was great. Technician looked at the problem and let me know exactly what it was going to cost. After he ran to Home Depot to get the right fitting, he quickly fixed the problem and even went the extra mile to look and the ice machine inside and re-wire some connections that were exposed. I will definitely be using these guys from here on out. They are honest and explain everything thoroughly and even tell you what might be future concerns with the equipment. Very reasonably priced and lots of experience! HIGHLY RECOMMEND these guys!

Scott M.

6/26/2018

Stan was awesome, very friendly, professional and on time. Diagnose the problem and it was not the air conditioner. A faulty thermostat and he replaced. I would recommend Fuse Appliance.

Michael Z.

6/18/2017

On an extremely hot Sunday, my thermostat lost its power then I can't turn on AC :(
I contacted a handful of companies, some are closed on Sunday, some are all booked, some don't know how to fix my thermostat trouble. Finally I contacted Fuse and Adam came as the rescue.
My first impression of Adam is this is a smart and honest young technician. Turns out he is far better. Adam is knowledgeable, experienced, and result focused. He did an excellent job, triage and identify the root cause at amazing speed, but be very cautious at every step, not jumping to a conclusion prematurely. After the thermostat is back with power supply, Adam also took extra step to verify my heater and AC both work properly before conclude a successful job. I couldn't be more happier with using Fuse today and no doubt I would choose Adam in the future and strongly recommend Adam to the fellow Yelpers!

Rashada T.

7/16/2017

Do yourself a huge favor and hire Adam. Honest, hardworking, and dedicated barely cover how great Adam and his company are. We had a minor fridge issue that ended up fixing itself for whatever reason. Adam came over went through the whole system, testing, retesting, and showing me how to test it, which gives us the peace of mind that everything is working properly. He did charge us for the visit, but it was a pittance compared to the other quotes we received. The customer service he provides is stellar!

I T.

12/06/2019 12:00:00 SA

Serg was my technician who did a great job fixing my washer. Excellent service and timely response. Would definitely recommend their services. Very happy customer!

A B.

11/11/2019 12:00:00 SA

Alex came out diagnosed the dryer issue quickly and repaired it. Very happy with the service and office scheduling. Will be using Fuse HVAC for future washer/ dryer servicing needs!

Larry B.

6/24/2018

Called Fuse about 6:30 PM on a Saturday night to request a repair of a AC compressor that would not start. We scheduled an appointment for Sunday at 11 AM. He called me at 10:30 AM and said he would be there in 20 minutes. Showed up right as scheduled. Adam is awesome. He diagnosed the problem of 2 burned out wires in the connector/relay and had it repaired within 45 minutes. He checked out the entire HVAC to ensure all parts were working properly. He charged for 1 hour and gave me the senior discount. He repairs all kitchen, heating, and washing machines for most brands as I understand. Will definitely call him again for any electrical or gas appliance needing repairs.
Larry B

Sandy C.

12/11/2017 12:00:00 SA

Adam came Sunday and fixed our range hood. He is very nice and professional. I will recommend to my friends.

Abby Z.

06/12/2017 12:00:00 SA

A good business is professional, courteous, punctual, and competent. FUSE APPLIANCE REPAIR was all of the above and more. ADAM was very helpful. He arrived quickly and fixed our appliance in no time. Compared to other electricians price was very fair. I would definitely recommend him.

Seeta A.

07/12/2017 12:00:00 SA

These guys are awesome. My A/C gave out at the worst time. The owner responded within a minute to me on a Sunday! He got someone out there right away the next day and accommodated my schedule. The person he sent was very professional, explained to me what the problem was and what the cost would be. I felt the price was fair and the service very customer focused.

Eddie C.

08/08/2017 12:00:00 SA

With a few minutes after requesting quotes from several shops I got a response from Fuse, and within two hours my washing machine was fixed. It was leaking at the bottom, after a search I had a good idea what it was but little time to deal with it. Luckily they had the part needed in the truck, and viola' job done. Definitely will use them again.

Sujin C.

09/05/2017 12:00:00 SA

Our AC unit wasn't working properly, so I called Fuse Appliance Repair based on the Yelp reviews. Fuse came out within the hour and fixed it. Stan was very professional and respectful. Fuse is now on my contact list for any appliance repair. Thank you Fuse.

Beth Y.

11/08/2019 12:00:00 SA

I found FUSE on Yelp. They came within 24 hours to fix my dryer which was making a horrible squeaking sound. Alex fixed it and only charged me $90. He explained what he did and gave me advice on what to do if the sound came back. He was really nice, efficient, and I really appreciated his work. Would definitely use them again.

Igor G.

3/13/2018

The Best service ever!!!
I had an issue with my newer version of samsung washer. Max quickly responded. The job was completed to 100% satisfaction. Great service, great quote and very great knowledge.

Ti W.

10/19/2019

Highly competent and responsive technicians - pricing Is reasonable and quick turnaround time. I wish I can use them for all my home repairs.

charles g.

11/11/2017 12:00:00 SA

Dryer vent plugged up. Max, Adams assistant, went out of his way to go on the roof and unplug.
He found that the duct work was severed in the attic and all the insulation fell into the duct causing blockage. Since this duct was not accessible by the attic he removed tiles from my roof and proceeded to join the severed duct fixing the problem. Excellent job !
Thank you.

Arul K.

09/01/2018 12:00:00 SA

Update: owner Adam reached out to me and apologized for not getting back with the parts and labor estimates. As he was busy with some licensing exams. He refunded both the diagnostics fee and parts price that I have paid. It shows he is committed to his customers.

I will definitely give them a try next time. Due to his commitment to get back to me and following up to fix his company mistake. Hard to find people like Adam.

Original Review:
I called Fuse Appliance Repair after my range hood stopped working. My range hood was Cavaliere brand and I bought it from Home Depot. I had mentioned it to them when booking the appointment. They were able to send the diagnostic person on the same day at 6 PM. Nik showed up on time.

Nik spent 30 minuets and said the issue is with the control board and said he does not have the part and will send me the quote for the labor and part the next day. So far so good.

The next day I did not receive the quote and I followed up and they said they don't have the part and will let me know that once they receive the part they will provide the quote. It has been more than a week and they have not got back.

I reached out to Atlas which provides technical support for Cavaliere brand and they shipped out the control board, and keypad as well. I replaced the control Board and it still did not work.

I replaced the Keypad and it started worked!! So the diagnostic of the control board not working was a wrong diagnosis. Also I had called a few other companies and they said they don't work on Cavaliere brand. I think Fuse Appliance should have also told me the same, Instead they came over did the wrong diagnostics and also did not provide the quote after the fact.

I would not recommend them for any job whatsoever. I felt that it was a way to get the diagnostic fee and not really help fix the issue.

Sequoia B.

10/07/2019 12:00:00 SA

Fuse service is awesome! It was a breeze to schedule an appointment. The updates before and after visits were very prompt. Vlad the technician was professional and accommodating. He explained the issue and suggested good tips. In the end he was fair in his repair charges. Love their service and will use them again!

Mischa H.

1/29/2020

I really like these guys. I've had them out for three jobs and they've always done a very nice job. They come same day which is really great didnt things like hot water repair. Sometimes their price is too high so you should shop around. But their customer service and timeliness can't be beat.

Kevin T.

9/18/2017

Adam came found the issue and fixed issue within one hour. Charged me only the diagnostic fee. Super happy. I would use them next time and recommend to other friends.

Vinay R.

4/14/2017

Adam came by first time to fix our leaky washer. He suggested a leak fix with a seal instead of a replacement to keep the costs low. I could imagine other repair guys would have suggested this and that needs to replaced just to drive up the cost.

When my dryer was not working, I had called Elos Vent Cleaning, but they did not clear the Dryer vent at all, the dryer was still not working. Adam came to the rescue again. He climbed on the roof couple of times to identify the vent, and the attic to dismantle the vent and cleared all the lint.

When we replaced our Electric Range, I had difficulty in unplugging the existing one. Adam came by in an hour notice, installed Electric Range at a very reasonable cost.

Adam is very thorough in his job, explains to you whats wrong, suggests the most economical fix. He is my go-to person for all my appliance repairs.

Prakash C.

09/09/2017 12:00:00 SA

I called in the morning regarding couple of issues with air conditioning system at my home; they managed to schedule it for 3-5pm same day; technician (Dan) showed up exactly at 3pm; and work was done by 5pm! Very professional service at a reasonable price. Dan was knowledgeable and patient with explaining newbie queries I had about the system. Highly recommended!

Victoria G.

8/31/2017

Originally called this company for a washer repair and was extremely impressed with the level of service, honesty and professionalism of Adam who is the owner of this company. As a result of my previous experience I called him again when I had an AC issue. He and his assistant arrived shortly after my call of which he kept me updated on his ETA. Within 45 min my AC was working perfectly and the repair was a fraction of what I anticipated the cost would be. I would highly recommend using this service as I most definitely will. Additionally, Adam speaks clear English as well as Russian, is clean and tidy and takes pride in his work.

Alex N.

12/08/2019 12:00:00 SA

I had a heating problem (heater wouldn't turn on) which I suspected was related to the thermostat. I called and Fuse HVAC came out quickly in 2 days (given the winter months this was very fast), and Nik correctly identified that the thermostat was the problem as it was leaking battery acid. He gave me the option to just replace the batteries or get a new thermostat. I opted for the new thermostat. It was quick, very reasonable price wise (and it included the price of the new thermostat) and the entire job was done in 1 hour. Overall, 5 stars!

Judy S.

12/04/2019 12:00:00 SA

Our air conditioner stopped blowing hot air yesterday. I contacted Fuse HVAC and got an appointment for today. This is the soonest appointment I found after contacting a few companies. Sergey did a great job cleaning and repairing our furnace in the attic. Pricing is good. We will use your service again when needed. We'll definitely recommend to others.

Christine C.

5/15/2017

Adam arrived within the specified time window. He was able to diagnose the issue and repair my refrigerator. Adam explained everything he was doing step by step and provided a 6 month warranty. I'm happy I didn't have to buy a new refrigerator!

Victor L.

2/13/2018

Adam and his team did a good job on my split AC install. They came with all the tools and put it in properly testing fittings for leaks and fixing electrical outlet when GFCI was flipping. Can't use that with split AC as those increase amps gradually. That trips GFCI. Adam replaced it and that fixed the problem. I had their work inspected and got City permit without issues. Great communication and reasonable estimate.

Adam P.

09/02/2019 12:00:00 SA

They were fabulous. The technician came the next day and quickly diagnosed and fixed our HVAC issue. It needed a few replacement parts which he had on hand, and now the AC is working again. I would definitely call Fuse again.

Debbie Y.

6/27/2019

I called them early in the morning to get someone to fix our washer. The washer kept moving even there's no water or clothes in it. It would only stop when unplugged. A guy showed up at 11am. He said it had to be the controller and spent almost an hour to diagnose and fix the problem. He's very nice and thorough and willing to explain to me what I could do to prevent the problem from happening again. I will call them for repair if I have problem with any of my appliances but hopefully not for a long time.

N L.

9/19/2019

Vlad came out to diagnose an air conditioning problem. He's the third person to come by but is the first to actually open up the furnace to look for the issue. He promptly found the problem and completed the fix, all within the appointment window. Couldn't be happier with his problem solving, courtesy, and results!

Raechelle V.

08/07/2019 12:00:00 SA

It was a HOT weekend last month and suddenly our AC stopped working. It was a Sunday and we desperately looked for a place that was open. Finally, we found Fuse. Vicky picked up and she was great. She scheduled someone to come out two days later and we gave her a cell number that they could text with updates. We got updates on the technician's arrival time which was great. Vlad showed up on time and he was awesome. He worked quickly, diagnosed the problem, and had it fixed with a new part in a flash. Like, literally in about 15 minutes. Here's the best part- the little AC control panel had buttons that were starting to stick and we thought since he was already there, maybe he could replace it for us. He checked it out and said he had a new panel in the truck that would work. He replaced the panel, which was a good amount of work with the wiring involved, and the new panel works great. He worked very quickly, and the whole visit took about 40 minutes total. The price was very reasonable and we were thrilled with the service we received. We will definitely call them again with any appliance issues we might have. Highly recommend!

T R.

1/17/2019

Worst company ever. After 2 days of them lying and promising a repairman's visit, I finally gave up. Their system is just a computerized network on repair people. They take your job, promise an appointment and then send contradictory messages about the time of appointment and name of technician. Changing times are when you said you would NOT be home. Then after you wait around 4 hours on each of 2 days and call them again, you get an email saying no technician picked up your job. Really? After you promised me the appointment and gave me a technician's name? How can they run a business this way? I wasted 2 days waiting to get my fridge repaired. DO NOT USE THESE PEOPLE..

Nitin K.

7/31/2017

Adam repaired the appliance nicely. He was very cordial with my parents who were at home at the time. Please make sure you clearly communicate what the work is and what your options are. In my case there was some confusion on price which has now been resolved.

Cynthia F.

8/30/2019

I called FUSE when my airconditioning went out and Alex was at my door four hours later. He was able to diagnose the problem quickly, had a spare part in his truck and we are cool again. I would highly recommend FUSE. They are first class.

Ching-Chao H.

8/30/2019

Our A/C was not cooling. Fuse initially sent Viktor who was inexperienced. After I addressed my concern, Fuse sent Nik who was a lot more professional. Nik quickly identified that it was just a bad capacitor and fixed the problem.

Yuanyuan K.

8/16/2019

I recently moved and the AC at my new place did not work. So I contacted Fuse HVAC for help. They did a great job. The technician did a leak search and added Freon for me. It's been a couple of weeks since the repair and the AC has been working well.

Ben A.

03/05/2018 12:00:00 SA

Best service ever, don't hesitate to call!

Our heater had stopped working and we e-mail Fused Appliance Repair, on Sunday at 11am, by 11:10 we had been contacted that they could come out that day. Once we confirmed that we would like them to come out, we had an appointment between 1-3pm. Alex showed up right at 1pm. He figured out the issue and had it repaired within 30 minutes or so. Then he went under our house and connected some of the piping that lead to our heater vents and secured them. Everything is now good with our heater. Do not hesitate to call these guys. They are very prompt, courteous, and do great work.

Gerry Z.

08/08/2019 12:00:00 SA

Sergey is very professional. He explained the problem, and helped to make my AC working quickly. He did a great job. Thank you, Fuse HVAC !

Chrissy C.

06/04/2019 12:00:00 SA

Fuse was easy to schedule with and had good communication when the technician was on their way. Upon arriving at the home, the issues were diagnosed quickly and luckily the part was available on the truck and installed immediately!! Also identified an additional issue but the part has to be ordered. Payment was easily made. The Techican was in an out within an hour.

Darlene M.

6/13/2019

They were quick to respond and fixed our problem with the dishwasher not fully draining quickly & efficiently. I appreciated that the technician did not try to up charge us. He was communicative & professional. I would definitely call on them again in the future.

Mike D.

06/12/2019 12:00:00 SA

Needed service for central air. First use this summer during a heat wave and no cold air. Service was professional and efficient. As sometimes happens the system worked when service showed up. Nik listened, looked for a cause and quickly diagnosed an intermittent relay on a control PCB - not an easy problem. Very impressed with the experience and would call them again.

Pilar C.

6/22/2019

Amazing service! The service tech Nic was very personable, efficient & knowledgeable. He came on time, gave me a fair price, and fix the problem in the estimated time. He was very competent, kind, friendly. My swamp cooler is on the roof and he showed me on his phone the before and after pictures of the problem and what he did to fix it. I am very impressed with his work. I will definitely keep Fuse HVAC in mind for all my future appliance repair needs.

Rick T.

4/28/2019

The serviceman was on time, clean and fixed my washing machine. I will use this company again for my appliance repairs.

Lara W.

07/08/2017 12:00:00 SA

Adam was super responsive to my request and was at my door 2 hrs after my desperate plea to fix our AC on a 94 degree day. He was very professional and had great diagnostic equipment. He did an amazing job repairing our old cruddy AC unit without trying to sell us a new system or criticize what we have (we are renting and would replace it if it was our home ). Thank you Adam from my family, old cats and me!!! ‍‍

Andrew D.

06/04/2019 12:00:00 SA

Sergey, the local franchise owner and repair person, showed up promptly as promised. He was courteous and competent. Would definitely call again if needed.

Lisa P.

8/25/2018

Our freezer stopped freezing the day before we were to leave on vacation. I feared emptying and tossing everything in our packed freezer. Everybody I contacted could not come out, even with my pleading. I contacted Fuse and they were able to find somebody to come out immediately. He had the part in his truck and my freezer was freezing within 2 hours. Very accommodating, professional, knowledgeable and reasonable. I highly recommend Fuse.

Danilo M.

01/06/2019 12:00:00 SA

Reasonable prices, fast professional service. I had an emergency and needed same day service for my heater and they squeezed me into their schedule. That was great.

Chris H.

05/09/2019 12:00:00 SA

Our dryer went out this afternoon and they had someone out to us at 7pm! The tech. was on time, professional, and very knowledgeable. He showed me the two defective parts and had them with him in his van. Our dryer is back up and running and we will use this company again in the future!

Arlene G.

8/31/2019

Very professional, on time with text confirmations on appointments and when enroute. Cleaned up work area and repaired the issue in a very timely manner. I have used Fuse twice now and both times very happy with the service and price!

L M.

07/11/2019 12:00:00 SA

My broken air conditioner was fixed in about an hour. The technician identified a part that needed to be replaced and was able to get everything up and running again. There was no pretending that the whole unit needed to be replaced... A really good HVAC like Fuse can repair, not just replace.

L P.

01/02/2019 12:00:00 SA

This review is long overdue. Stan came to take a look at my Samsung ice maker which stopped producing ice. He deduced that it was broken but suggested I check online for better prices for the actual ice maker. I found a great deal on eBay & contacted Stan & he popped it right in! He was professional, courteous, & very kind. I purchased the yelp deal & was able to save some money as well. I highly recommend Stan & Fuse Appliance Repair!

Kat F.

03/12/2019 12:00:00 SA

Great team! Highly recommend. They were able to fit us in on the same day that I called when every other company I called told me I had to wait a week/week and a half to get my refrigerator fixed!! Extremely professional and best of all they got everything working again. I was so impressed that I had them come back the next day to service our heater and change the filters. Also just a really nice technician.

Duy N.

6/20/2019

Did a great job fixing my refrigerator. Guy was nice but his English wasnt that good so at time it was hard understanding him. It was a little expensive and the quote he gave didnt included the small part which I thought was odd.. but over all good service

Yogi P.

3/18/2019

When my refrigerator broke I called these guys and the phone was answered promptly by Kevin. He gave me an appointment for the same day evening with a one hour window. Even though the technician did not show up in the time window given (45 mins late) he diagnosed the problem and fixed the issue by replacing 3 parts. Bonus points for carrying spare parts with them. The technician also gave a discount of 10% because he was late. Overall a very happy camper and would recommend these folks for any appliance work.

M B.

06/09/2019 12:00:00 SA

Communication very good. Showed up and assessed and did repair. Reliable. Would call again. It does remain shocking that a simple repair and part ends up being $280. This might be the industry standard, but has one wonder if a new appliance would be a reasonable option at some point. If had to have another appliance repair, would call FUSE.

Lydia C.

12/19/2018

The refrigerator stopped working all of sudden over the night. Everything was melting in the freezer, and water was dripping down from the ice maker. Called several places. Only Fuse HVAC was able to come out today. The other places offered to come in 3~4 days. It was easy and fast to make an appointment. Alex, the repair man came on time. He was very kind and performed a great work in timely manner.

H Y.

11/11/2018 12:00:00 SA

Excellent service and communication. My furnace wouldn't light, and I sent an online message in the morning, to which they replied right away. And any detailed questions that the person on the phone (Vicky) couldn't answer, she asked the technician and then called me back with the info. Stan was able to come out on a holiday Sunday and was very polite and professional. Before the came, I was texted his info, photo, etc. He came on time and was able to explain step by step what he was doing. The problem disappeared when he came, but he continued checking the system including a carbon monoxide test. We checked things a few times, and he took photos of the furnace so he could order a new control board in case the problem recurs, and this photo is now in their records and also emailed to me for reference. I even saved a few dollars via the Yelp voucher purchase. This is truly a 5 star experience.

After a few days the problem recurred, and they came back quickly to replace the part, credit my diagnostic fee and also honor the 10% Yelp discount for labor. Great experience again!

Geraldine E.

2/20/2019

Fuse is fast, reliable and knowledgeable. Our company has worked with them three times already. The first time we needed an emergency repair of our HVAC, and they were able to come out the next day (unlike the company we'd been working with for years) and fix the issue. More recently, they came out because the heater wasn't working properly in one section of our building. Again they were able to come out the next day and fix the issue. We approved them to come back out a few days later to replace the filters and belts to ensure the HVAC continues to run properly. We've had a great experience so far, and looking forward to continuing to work with them.

L S.

11/23/2018

Ryan came by yesterday to fix our freezer which had a deposit of ice on the bottom shelf and was leaking. He was very thorough while examining the freezer and patiently explained the possible points of failure. He helped clean the dust from the back of the unit. He was completely professional and calmly fixed the unit. Today the freezer is back to normal and doesn't leak any more. Thank you, Ryan!

Miko M.

08/04/2018 12:00:00 SA

We called Fuse Repair to come check out our wine cooler. They answered and came promptly, with very friendly service. They found out there was a leak and needed to be repaired and recharged with Freon. Apparently, ours needed a Freon that needed to be special ordered, they ordered it and kept in contact throughout the week, as there were delays. When it finally came in, they were prompt to call and schedule a time to come over around our schedule. They came and worked on it, but before accepting payment they asked us to run it a couple days to ensure their work, so we did and it worked, so we paid them. Unfortunately, about 2 weeks later, we noticed the temperature start to rise and it wasn't cooling. We called them immediately and they were able to come and check on it. When Stan came, he said there was another leak and they couldn't find it, the leak was so small and the Freon that is used is flammable so it's unrepairable. We were very disappointed, but Fuse Repair immediately processed a FULL refund for everything we had paid. There customer service is beyond amazing! Of course, we are very disappointed that it's not repairable, but it's not their fault, and they are completely honest with everything. Thanks Stan for your hard work, integrity, and honesty. We appreciate all that you've done for us!

Vladimir Z.

12/04/2018 12:00:00 SA

Perfect service, one of the best we had ever had. Competence, professionalism are excellent. Service was provided on time as promised and fees look reasonable. Polite and friendly attitude to the customer. Thank you very much, Adam.

WB B.

01/04/2018 12:00:00 SA

This is completely redundant given all the reviews already received but Fuse is awesome! Stan left my house no more than an hour ago and I've been so impressed and pleased with the service received that I couldn't wait to post this review. For those of you still trying to read reviews and compare other folks, please save yourselves some time and just call them to set up an appointment! Stan is simply the best!

Tom C.

02/10/2018 12:00:00 SA

I contacted Fuse for a refrigerator that wasn't cooling inside. They responded quickly and was able to come in the same day. I got text updates and a call before my appointment, which was nice. First, Alex came in and put in a new start relay since it appeared the compressor was still working. After Alex left he checked in on my refrigerator and called me. It wasn't cooling. A short while later, a whole crew of 3 came in to diagnose my fridge. They spent a lot of time and were thorough in their diagnosis. They tried to educate me on what they thought was wrong, perhaps a clogged capillary. I hope that's not the case. In the end, they refilled my refrigerant, worked their magic, and got it cooling again. They gave me a six month warranty on their work. Their prices are fair, more than I expected but that wasn't their fault, it's just my bad luck with a bad fridge that's only 5 years old. I can tell that Adam and his crew will make sure that you are satisfied and happy. I highly recommend them.

Ashley T.

07/08/2018 12:00:00 SA

Very happy with the service. Adam and his crew came on time and prompted identified the problem, and replaced a bad fuse and capacitor. They also doubled checked that the unit is functioning correctly by taking temperature at the vent. They are very courteous, professional and knowledgeable.

Jocelyn O.

9/19/2018

Fuse Appliance Repair was amazing from scheduling to response to completion. Stan was knowledgeable, hardworking, and I felt completely confident with his work. I would give one thousand stars if I could. Thanks so much!

Gail H.

11/07/2017 12:00:00 SA

The gas gauge on our stove wasn't working correctly. We called Fuse Appliance and they came out the next day. The repairman worked for quite awhile and couldn't fix it because the part needed to do the repair has been discontinued. He put everything back together again and we were charged for the diagnosis only. If you need repair work done on all brands and model appliances, washers and dryers, air conditioning, furnace, commercial and industrial equipment, give them a call. You won't be disappointed.

Darren T.

6/28/2018

Fuse was awesome. My fridge broke and wasn't cooling properly. They were able to set up an appointment for me within hours and get the problem fixed. Our food was saved thanks to Max and his team. I would recommend them again for any of my repairs. Thank you and keep up the good work.

Vanessa E.

09/09/2018 12:00:00 SA

Good service ! Our fridge works now, cost 255$ to fix our fridge. Apparently the thermostat wasn't working properly.

Chandra N.

12/30/2018

Called them for a Gas Range installation. Max came, was very courteous and professional, Even though we could not install the range because of the size mismatch of granite countertop, the company didn't charge for the visit, Will use them next time because of the integrity.

Steve L.

7/18/2018

These guys are the best in the area. They are responsive, punctual, extremely professional, know what they're doing, and charge reasonable prices.

My compressor wasn't turning on so I needed help to repair. Initially, I had gone with another company who diagnosed the problem incorrectly and asked for more than double what any other company quoted to repair the deemed problem. After doing some troubleshooting, I determined that the first company misdiagnosed, and I reached out through Yelp to Fuse Appliance Repair. Kevin responded promptly to all of my questions and scheduled for a technician to come out. Shortly after Kevin scheduled the appointment, Stan reached out via text message to confirm the appointment. On the day of, Stan reached out letting me know that he was on his way, and arrived promptly at the beginning of the 2 hour window. Stan was extremely professional, and brought his own shoe covers for indoors (the first company did not and made a big deal about taking off their shoes). He was very thorough when testing the compressor and furnace, and determined that I needed a new contactor. I asked if he could replace the capacitor as well since it was old, and he agreed that it would be a good idea and was able to make this repair as well. The contactor was the issue, and as soon as he finished his repair the compressor worked. He noted that the compressor fan sounded a little off, so he added the compressor model number to my account so they can order the part if/when it fails.

Thank you so much to both Kevin and Stan. Fuse Appliance Repair will be the first guys I call for any appliance issue, and I would recommend them to anyone who has an appliance issue.

Sheena G.

9/17/2018

I called them on Friday to get my fridge repaired. I got appointment for the very same day btw 4-6pm. Stan arrived exactly at 3:55p and was able to diagnose the issue. He recommended us solution and it will be fixed this week as he ordered us a new part. Great service! We found him very honest. Thanks Stan and Fuse Appliance for your five star service (punctual, honest and reliable!).

Polina D.

12/29/2017

Adam responded to my message within ten minutes. The technician was on site within an hour and fixed our water heater in two hours. We really needed this fixed quickly before our move in. The technician was friendly and we thought the price was reasonable. Thank you guys!

Don D.

6/15/2018

Fast and very reliable service. Adam K the Technician was very professional. He even found a very reasonable price for the part needed. Would definitely reccomend them to friends and family.

Julie M.

09/01/2017 12:00:00 SA

This company is awesome. Adam sent his tech Dan out to diagnose my ac unit in my house in the middle of a scorching heat wave. Dan took his time to figure out what was wrong with my unit in over 105 degree weather without giving up. He was able to diagnose what my problem was after trying many different things. They are very reasonable priced and very honest people. There wasn't a time before, during or after the visit I wasn't impressed with this company. If you ever need a repair use this company. THANKS DAN & ADAM

b M.

01/11/2018 12:00:00 SA

I was looking for someone to come to our home and let me know what kind of dryer/washer we could hook up (gas/electric). I sent a message and had a response from the owner within minutes. In my original message I included a pic of our outlet in the washroom. He instantly let me know we have an outlet for an electrical dryer. This saved me so much time. I sent a message to other companies at the same time I sent mine to Fuse, I have yet to hear back from them. THANK YOU! You are awesome and super professional!

John S.

07/10/2017 12:00:00 SA

Great service from both Adam and Stan. My A/C did not blow cold air, only room temp. Both came out on time and made sure to fix the problem before they left. They were very courteous and double and triple checked the system to make sure it was working properly. Highly recommend.

Phillip P.

6/28/2017

Needed my AC to be fixed during the heat wave in mid-June. Of all the businesses I messaged on Yelp, Fuse was the first to reply (within minutes) and was super responsive via chat. Adam arrived on time and clearly explained everything he was doing. I would gladly recommend Fuse to friends and family and will contact Adam when I have problems w/ my AC.

Zhenyin Y.

12/26/2017

Fuse is awesome. When our viking ventilation fan stopped working 2 weeks before Christmas, we called a different repair shop. However the situation dragged on and ended with us being asked to replace the entire power panel. I called Fuse as a second option. Instantly I felt the comfort as they scheduled me right away and with a shorter waiting window. Throughout they kept me updated with schedule by text. Stan came and did a brilliant job fixing it. The last repair cut the wrong wire, but Stan is a great problem solver by trouble shooting and coming up with creative solutions. He really thinks and makes things easy for us long term. We are very pleased with his neat work. Their charge is also very reasonable and actually saved us tons of money by not having to replace the whole thing. They also use App to track repair and warranty! Fuse is now #1 on my call list for all appliance repair and I will happily recommend them to my friends.

Hg H.

6/19/2017

I would give Adam and his Fuse Appliance Repair a six star if the website allows. It is very hot this week and my AC stopped working. I made many calls to a few AC repair companies but couldn't get any appointment soon. Then I tried the quote on Yelp. Fuse Appliance called me and was able to come at the same night! I checked on Yelp and found so many good comments about Adam. He showed up on time, very polite, professional, knowledgeable and patient. He soon found the root cause and replaced the bad capacitors. After that, he checked the vents to make sure the AC is blowing cool air. He also gave me a lot of knowledge about what are the purposes for those capacitors and what went wrong when those capacitors are bad. He also told me the potential impact to other parts of the AC. I would highly recommend Adam!

Cynthia C.

2/22/2018

Great folks! Nice guys came to fix, had to order a part and came back to complete the fix. I have recommended them to my manager for his appliance repairs!

Ying L.

3/17/2018

They are the best! We got same day service! They got our dish washer back to work within an hour I called them! Super friendly and effecient!

Ivan H.

05/03/2018 12:00:00 SA

Quick service. Professional and courteous. Called and made an appointment yesterday. Today Max came, inspected the dish washer and fixed the squealing noise. I got to go back to work before lunch. Two thumbs up. This is my family appliance repair shop now.

Jean G.

8/23/2018

Excellent Customer Service! Max did an excellent job repairing our fridge. Fuse Appliance Repair is now our designated all around appliance repair service from here on.

Jlcxray C.

07/10/2017 12:00:00 SA

Owner contacted me right away, sent a technician to fix the part and charged me a reasonable rate. Will use again and highly recommend!

Heather W.

07/09/2017 12:00:00 SA

Adam was terrific and came when I was moving out to fix our ice maker in refrigerator we were leaving. He first tried to fix it, however it ended up needing to be replaced. Thank you Adam.

Bernadette P.

5/16/2018

I called Fuse and was really grateful for the extraordinary service. Max worked for quite some time to jerry-rigged the broken part until the other one ordered came in. When he came back he also had to spend quite some time as the new part wasn't quite the same as the old one. Very, very competent and great service. I highly recommend Fuse.

Lauren S.

5/14/2018

I contacted Home Advisor on a weekend when my dryer died and Fuse Appliance was the first to respond. They were able to send out a service person Monday morning. They confirmed my diagnosis (blown fuse and clogged vent) and did the repair immediately. I did two loads that evening and then the dryer blew a fuse again. The same repairman came out the next day and fixed it. The dryer was crimping the hose too much so there still hadn't been adequate air flow. In spite of the second visit, I'm giving Fuse Appliance five stars for response, service, and follow up. It would have been better if we had not needed a second visit, but the issue was really due to the installation of the dryer, rather than Fuse's work.

Murali N.

12/03/2017 12:00:00 SA

Our dryer stopped working on a Sunday morning and we called Alex, based on his Yelp ratings. He came in an hour, went through all the steps, gave us a discount, fixed the issue and clean around the dryer with a 6 months warranty for the parts changed. I will call him for any appliance issue in my house in the future. I highly recommend him to anyone who needs to repair any appliances around their house.

Joanne L.

04/06/2018 12:00:00 SA

I had a great experience with this company. My 22 years old water heater was just quit on me Thursday evening. I contacted Fuse Appliance Repair, 10 minutes later, I got the respond with appointment for the next morning. The technician came in the morning on time, confirmed the estimate and the installation schedule. Because I have to work half day in the morning, they came back in the afternoon and got job done. They were very professional, pleasant, respectful and courteous; waited for a half hour after the they started water heater to make sure it works before they declared they were done. They double checked everything before they left and placed their business card on the water heater for just in case. Also left the work area neat and clean. I am so satisfied and glad I have chosen the right company. I wish every service company is like that. Thank you Alex and the other guy. You guys are the best!

Michelle C.

02/07/2018 12:00:00 SA

Fast, Friendly and fixed what I needed done. Just like other reviews Kevin contacted me within 10 minutes and gave me an appointment the same day. Two men came (I think one in training) and did the repair respectfully and cleanly. An other appliance suddenly decided to show errors and they happily and quickly resolved the issue. Payment was easy. Will use again.

Glorianne W.

8/14/2018

Our refrigerator died sometime Saturday and we didn't discover it until Sunday when we realized the butter wasn't cold, the freezer wasn't making ice etc. My husband called around for deliveries of new refrigerators and that ranged from a few days to a few weeks. I suggested we try and call a repair service for Monday assuming no one would be open on a Sunday. However, my husband found Fuse Appliance Repair was open and was able to send someone out between 12 - 2pm on a Sunday! Nick L. arrived around 1pm and did the diagnostic on the refrigerator and found out that our fan died and we needed a few fan. He had to leave to go get the part and came back within the hour. What I didn't realize was this company was based in San Jose so I didn't know if Nick was going back and forth to San Jose for the part. Nick was very nice, and I was impressed that when he came in, he automatically took off his shoes before entering the house. Nice touch! Another nice touch, when Nick left to go get his part, someone called from the office to say Nick was on his way back and would arrive soon. Overall, very pleased with the company and Nick. Would definitely use them again and recommend them highly

Rvoovbep P.

8/31/2018

I contacted Fuse last week after I gave up hope on an older Bosch washing machine: for about a month now it stopped dispensing fabric softener. The washing machine is not standard measurement so buying a replacement without having to wait for 3+ weeks wasn't really an option. On top of that I would have to buy the dryer to go with it because it's stackable and for some bizarre reason the folks that sell appliances insisted that they only sell and install combo stackable so that would have cost me 2.2K. The friendly gentleman, Nick, from Fuse showed up on a Saturday evening and immediately got to work. He took the washing machine apart in a very meticulous manner, did his diagnostic, cleaned the pipes and put everything back in place all in 2 hours. When I wanted to pay, they told me they could find anything wrong and would not take money. This is the most positive experience I have had with a local business. The gentleman left and I figured I'd run a few cycles and see if it's at least working. To my surprise it started dispensing softener again - cleaning the pipes did the trick and it's running fine now (I run a load almost every night). If you're reading this and looking to have someone repair an appliance, stop searching and call Fuse, they're the best!