Best in Phoenix AZ

SolarFix treated me like family....

When an error message and a red light appeared on the inverter screen of my 12 year old solar system indicating the inverter was not working, I called the manufacturer to see what to do. They suggested changing a couple of printed circuit boards in the inverter which was easy but did not solve the problem. After further analysis by them over the phone they told me the inverter's  mother board was "fried" and that I needed a complete new unit..... about $5000, but they were "out of stock" with a six month backlog for a replacement.  That's when I called the original system installer (who happens to be the largest solar installer in AZ)  to see how soon they could replace it with another brand.  They told me they were so slammed with requests for complete solar systems that it would be about 9 months before they could get to a repair like mine! So upset was I that I had an expensive 12,000 watt solar system on my roof that I couldn't use, I called the two other largest installers. Never heard back from one of them and the other one was supposed to send me a quote for an inspection and never even did that!  It seemed to me that the big companies were more interested in selling a complete new system than repairing an existing one.  After a lot of research, I found five smaller companies who are certified for solar work. I called them all and heard back from two. One came out and gave me an extremely high quote. Another had a somewhat lower quote, but still in the $6000 range. I never heard back from the other three.  Fortunately,  one of the managers at my original installer felt badly about the 9 month wait  and directed me to SolarFix LLC in Surprise, AZ. From the moment I spoke with Laura in the service department and Mike Craig, one of the owners of the company, I knew I was in good hands. Mike came out to inspect and test the system at no charge. He and his partner, Cameron, asked why I wasn't re-furbishing my faulty inverter. I told them I had spoken to the manufacturer several times and they never suggested that nor did I think it was possible. It was then that they  called and spoke with the inverter manufacturer from my home and told me after the call   that their electrician, Miguel, would  remove the inverter and that I should  contact the manufacturer and make arrangements  to ship it back and  get it refurbished. The bottom line was that I shipped it back the next day, had it repaired and returned in a little over two weeks. Miguel and Cameron came out to reinstall it and start it up the next week.  The readings I have seen on it tell me it is producing energy like it was new. I recognize that I don't have a 10-year warranty that a new inverter comes with, but when I learned from the manufacturer that when one of their inverters under warranty goes bad, they often ship the homeowner a refurbished one, I felt that I was likely to get many years of good life from the refurbished inverter at one-third the cost with a replacement time that was almost immediate compared with waiting months for someone to generate a quote and install a new one. The work by SolarFix was quick, efficient and they treated me like family by directing me to a much less expensive solution. These days, it's almost impossible to find a company that acts and responds like SolarFix did for me.

Tony came to our house for a consultation, mind you, we just had some questions about an improper installation and were looking for some answers. He didn't have to do this but he did it anyway.
He is extremely  knowledgeable, extremely friendly and you can tell his sincerity is real. He wasn't trying to SELL me. He was trying to EDUCATE me and gave me the information we were looking for.
If solar is what you are looking for, I would recommend Brilliant Solar Solutions above any others. You'll get what you need and I believe you'll avoid any problems you may have from other Solar companies.

Nick and Cherelyn, Peoria

We had AES install rooftop solar 5 years ago and was completely satisfied with the design and installation. When we had a minor problem with a new style inverter used on our array, AES sent out an electrical engineer to solve the issue. It's worked perfectly since. Our monthly electric bills have averaged $16 per month since installation!! Thanks guys for a job well done.

Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

These folks really impressed me with their knowledge of energy efficiency and solar. They showed me how my energy consumption habits were causing me to have huge electric bills and what I could do to fix is and as a bonus they offered me a way to generate my own power with rooftop solar. They took care of everything from start to finish and I am even more impressed with how great their customer service was whenever I had questions or concerns. Thank you to everyone at Nergy for all their hard work!

Great company to do business with. I found them thru word of mouth because a few neighbors had their solar installed by Streamline. Also want to make a recommendation get Fred to come out to give you the rundown and quote. This is not a fly by night type of company. My system has been up and running for one year as of this month. Today I reached out to Fred to get some information about batteries added to my system. About a half hour later of chatting I brought up what I perceived as a issue with one of my panels underproducing. Fred is in sales and even though I decided not to buy a battery system he took the time to address my concern about one of my panels. Come to find out I have a roof vent creating a shadow on that panel. Since it was only a small percentage different than my other panels in output I see why that panel is a little lower. This is because I maxed out my roof with solar panels and not because of anything that Streamline missed. Very pleased to have chosen the right company. Thanks. Keep up the good work.

Great people to work with job went well and all the crew doing the install did a great FAST job.

Promised only one bill from forever freedom but still getting bills from APS and Forever freedom.   Didn't live up to either promise.  Beware bate and switch!!!

Pathetic. Simply pathetic probably the worst of the worst of the worst
I, paying for solar I was supposed to have 2 plus months ago
Doesn't, pass inspection, "We will be there Tuesday".  "Sorry, truck broke down",doesn't work? Be there in a cuuple weeks. Showed up:  ( { I shot you not) ". Yep, not working. I can fix it but didn't bring tools or parts. Be back Monday"
Nope
Called, supposed to be there Tuesday
Nope

They seem to be out of business, so perhaps the review is a moot point.  However, the slick presentation of the salesperson (who is no longer with the company) did not result in a good overall experience for me.  I was promised that electricity purchased from APS would be at a flat rate of .09 per kWh, and I would sell electricity back to APS at a flat rate of .12 per kWh.  I knew it was probably BS at the time, and I repeatedly asked if that was accurate.  They assured me it was.  And...no.  I'm on a standard time-of-use plan.

I consider this purchase to have been a major financial blunder on my part.  I bought the whole package, when I should have just bought solar directly with competitive quotes from multiple vendors.  I should have also first addressed the root cause of my high electric bill - inefficient, old air conditioners.  Now I've got to pay this huge loan off, and I am replacing the AC units on top of that.

Getting the ducts sealed was great, but it's kinda dumb that they don't CLEAN the ducts before sealing them.  The Nest thermostats will not be compatible with my new AC units.  Two of the Philips HUE bulbs have failed, and should be under warranty but I don't have a receipt that lists the date I purchased them.  Extra attic insulation is great, but that's an easy project I could have done myself.

This company is a DISGRACE and their customer service is HORRENDOUS...stay as far away as you can. My solar system had to be completely redone because of their incompetence(by a company that actually knew what they were doing)...don't believe a word they tell you!

We had our solar system installed in February 2017. There was an issue with the existing artificial turf not being put back in place properly after the installation. Bruno was reaching out to the company that did the turf installation as the turf was just installed prior to the solar installation. This process took over a month to get resolved, however, Bruno made sure I was reimbursed for the charges to fix the turf (I thought it was ludacris that I had to pay the turf guys myself). It's now June and the system is leaking water all down my roof. I called to get someone out to fix it and I was told by Cathy that it would be a week to get someone out and in the meantime I should shut the system off. Ok, so now I won't have use of my pool until the system is fixed as the system is ran through my variable speed pump that also runs my filtration, ozone, sanitizer and water feature. Why would any company not have enough technicians to service their product sooner than a week out. I certainly hope they have everything they need to fix it when they get here next week!!! I will post an update after the issue is resolved.

Waited 2 1/2 hours for a no show appointment, AGAIN!!
I was called by Tommy to see what could be done to make me a satisfied customer. He talked loudly over me as I tried to explain and he just argued instead. First, he said I had agreed to the fan in the back, then said he knew nothing about a problem, then finally said he knew I was unhappy because I told him before he left the install day. If he was unable to do it as originally explained to me, I would not have had the work done in the first place.  Noise was my number one concern, energy efficiency was second to that, and I specified that as we walked the house initially for the quote.
I was called by the young lady in the office last week and told they would come and remove the fan and refund my money, she made an appointment with us for 6 to 6:30 a.m. on Monday, June 27th. She made the appointment so early so it wouldn't be so hot in the attic for the electrician.  
We moved our appointments around to accommodate this time, we got up while it was still dark and waited patiently as 6:00 a.m. came and went, 7:00 a.m. came and went and 8:00 a.m. came and went.  My husband called the office and left a message on the machine, no one answered, and they called back at a little before 8:30 a.m. saying the technician was sick and they would have to reschedule the removal. The last time I waited a week for a response and didn't get a response until, coincidentally, I posted a bad review for no return call on Yelp. I just want the fan removed and my money refunded.  The other electrical work they did do for me works fine, I love my whole house surge protector, I love my can lights in my kitchen and the light in my pantry and coat closet. But I don't like waiting for no one to show up at an appointment they made with me. That's bad business. Hopefully I will get a return call to schedule another appointment and someone will actually show up for that one. We'll see.

A young man wearing an Sunrun shirt knocked on my door and said he was doing a follow-up to a letter that I received from SRP about solar power. I asked to see his identification card from the City of Tempe showing he has a valid permit from the city to do door-to-door solicitations. He then left.
Tempe City Ordinance 24-71 Section d: " It shall be unlawful for any individual acting as a door-to-door seller or solicitor to fail to exhibit a valid identification card upon the request of any police officer, finance and technology director or any of his authorized agents, or upon the request of any resident of the city. "
If a resident of the City of Tempe asks you to show this card you are required to do so!
Concerned that this might be a scam I called the SRP "Preferred Solar Installer" number at (602) 889-2657 and was told that Sunrun is NOT an SRP preferred solar installer and that they have no idea what letter from SRP this person was referring to and that they are very aware of Sunrun and have been getting multiple complaints about this company.
RED FLAG: I just got an unsolicited post card from Sun Run that they have "Prescreened" my credit scores to "pre-qualify" me for their product! How dare they do this without my permission. I will be reporting this business to the BBB.