Best in Phoenix AZ

They asked me to text them pictures of the type of screen I wanted repaired and they said they would call me back.  They did not call me back. Customer service is very important to me and to not call me back exhibits unprofessional behavior.  Aside from that, $280 for a new screen for a sliding glass door is too much $$ in my opinion.  I only needed the wheels replaced on the bottom.  I would have paid a premium to have them come to me and replace the wheels.  But we never got that far in our discussion because they never called me back.

This company is the best. They have been in business since the 80's which is no that common in this business segment. They were professional and informative. They did everything they said they would. They cleaned up and left everything spotless. They explained the system and answered all the questions I had. I highly recommend this company

My family and I had a great experience working with Phoenix Window Shades and team! He was very professional, honest and efficient. He gave us recommendations based on what would be for us vs. what's best for his pockets. The shades are durable and have helped lower our electric bill! I would recommend anyone looking for shades to Phoenix Window Shades!

Michelle Davis with Rooftop was amazing to work with. She takes the extra time to explain every detail of the solar process and is extremely knowledgeable about everything solar. It can be intimidating with so many solar companies out there, so talking to someone that is smart but not pushy was refreshing.

I purchased a home that had a solar system installed by Salt River Solar and Wind about two years prior to my purchase. During the purchase process I noticed all he panels on the house were facing directly east for no apparent reason (should really be facing south to south east. The panels are on a huge flat roof and could have been pointed any direction.

On top of that they put some of the panels on the first story part of the roof where the second story shades the panels later in the day. This also made no sense unless they actually thought the house faced south, I guess they never used a compass or looked at a satellite image of the property.

I contact Salt River Solar about all of this and a few other items and they could not ever answer why the panels were installed the way they are. They promised to have someone come look at the system but never did. They kept telling me they were looking for the design specs but never could find them. No matter how many times I wrote them or called them they would not help or provide any information. I requested the plans from the City who promptly provided all the documentation Salt River Solar said they could not find. Upon review of the plans I noticed they did not install everything per the plans (missing parts). I also noticed that they drew everything up as if the house faced south and it actually faces South East. This is why the panels now face directly East instead of South East.

Even with my new information they refused to help and got angry with my questions about the mistakes. They blamed the previous owners and said they must have requested the panels face the direction they do etc.

Luckily the Sunpower company that manufactured the panels has been able to help me with some of my issues. The Sunpower company has been suing Salt River Solar for their business practices and taking their money just like that of Salt River Solar customers.

I now understand that they are also operating under other business names. Beware of these guys! Stay far away!

Let Joe Know on TV is investigating this company to help a viewer with his severe issues regarding not having their solar job completed after struggling with Jet Solar for six months now.  Stated the customer has been strung along over and over with excuses on why it's not completed, set up meetings then repeatedly canceled.  And now the customer is having to pay along with his electric bill another$200.00+ per month for a $71,000.00 unfinished solar panel job that never was able to be used thruout the Phoenix summer.  Joe went to Jet Solar's business and was refused an interview thru a closed door!  The customer received a phone call afterward and another "meeting" was set up once again, this time for some time in October.  He didn't sound like he had much faith there would actually be one this time.  Joe said there will be an update if and when one is available.  So sad.... this company should be closed with all the bad reviews on here.

I contacted Edmundo with I Am Solar and made an appointment for a Saturday.  I was talking to several companies checking out prices and promotions if any. Edmundo didn't respond to my text asking questions about his company, nor did he confirm our Saturday appointment.  So 10 minutes before our appointment I text again and was told he was on his way. Well needless to say he never showed up but he did send someone else without any notification and he was very late.
His name is Max, he did do a great representation but I  didn't go with this company for several reasons, 1. Edmundo didn't respond to my text letting me know if he was even going to show up. Then he did respond said he'd be there and he never did show up somebody else showed up and nobody let me know that there was a change.
2. I am big on customer service very big and that pretty much proved to me he was too busy doing whatever he was doing to respond to a potential customer.
3. When I let them know that I was not going to go with them and the reasons why I wasn't going to go with them both Max and Edmundo called me childish and I believe even once stupid because I chose not to go with them because their customer service sucks and their prices were higher.

As childish as they might think it is when you tell somebody customer service is an extremely big thing for you to choose a company and they give you lousy customer service and then call you childish doesn't sense to me. Badmouth your potential customers and expect them to go with you. Glad I didn't use them.

Bonnie

I called trying to get a quote, and the owner, Dylan, answered and said "0-0-0, is that really your number?" and then abruptly hung up on me. I called back and a female answered with some random greeting. I told her I was trying to reach Dylan about some solar panels. She said "hang on" and there were clear sounds in the background of a bar. Dylan came back on the phone and I explained that I just called and was looking to get a quote regarding solar panels. He told me that he was now in the fried chicken business. Anyone looking for a serious business should steer clear!

I got quotes from 2 or 3 companies and still believe that Vivint Solar is likely the cheapest for KWH and likely has the lowest rate increase year over year until the 20 yr lease is up; that however, comes at a high price.  I liked the sales person but several things he told me (sales promises) turned out not to be true, which carried very little weight with Vivint Customer Service.  With Vivint Solar there is no give, it's all take, no consideration for what you were told.  Their billing system is archaic and I will be dealing with that every month for the next 20 years. Working with Customer Service is not possible; they are rude, arrogant, and they know that they don't need to listen to you once the contract is signed, they've got you and you are no  longer relevant.  This company is a very large conglomerate and it shows.